IHLM Certificate In Healthcare Operations Management Transforming Healthcare Systems, Processes And Projects

During This Course You Will:

Led by: Professor David I Ben-Tovim

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Discover the principles and techniques through which operations management excellence is achieved in healthcare organisations

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Learn how to diagnose and solve operations management problems

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Review best practice in healthcare project management

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Practice strategies for improving patient flow and supply chains, matching capacity and demand, and controlling queues

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Understand how to transform operations in clinics, wards and emergency departments

6 - 10 November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

www.informa-mea.com/healthcareoperations

IHLM Professional Diploma In Healthcare Leadership and Management Based in Oxford, and with representative offices in Dubai and Singapore, IHLM offer a comprehensive portfolio of courses and programmes in healthcare leadership and management, designed to meet the professional development needs of today’s healthcare leaders and their organisations. Our expertise is both broad and deep. We work with healthcare staff at every level, from the frontline to the boardroom. We enable them to understand themselves and develop their confidence and competence as leaders. Just as importantly, we help them to acquire and use the managerial, operational and financial practices that are vital to creating and sustaining high-performing healthcare organisations. When combined with additional self-directed learning and assessment, taking all six of our certified courses can lead to the award of the IHLM Professional Diploma In Healthcare Leadership And Management. Certificate In Healthcare Innovation And Change 20 – 24 March 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Discover a unique toolkit for managing change, embedding knowledge and enabling healthcare staff to innovate.

Course Certification Requirements Course members must meet two criteria to be eligible for an IHLM Certificate of Completion at the conclusion of this course: 1. Satisfactory attendance: course members must attend all sessions and may not miss more than two hours of the course. 2. Satisfactory participation in and completion of the interactive class and team exercises. Course members who do not meet these criteria will receive an Informa Certificate of Attendance. If course members have not attended all sessions, the Certificate will clearly state the number of hours attended. Course members wishing to work towards the IHLM Professional Diploma in Healthcare Leadership and Management will be required to undertake additional self-directed learning and assessment after the course.

IHLM Learning Resources All course members will receive a username and password that gives them access to IHLM’s user-friendly extranet, which provides helpful resources – such as videos, case studies and additional reading – that support the learning, discovery and problem-solving that take place during the course. Access remains available for one year after completion of the course.

Certificate In Healthcare Quality And Performance Improvement 17 – 21 April 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Lead, manage and deliver successful quality or performance improvement initiatives. Certificate In Healthcare Financial Management 28 August – 1 September 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Understand and practice the essential tools for measuring healthcare costs, managing budgets and planning investments in future services. Certificate In Healthcare Strategy And Strategic Planning 25 –29 September 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Discover how to plan and execute a successful strategy or project for your healthcare organisation or department. Certificate In Healthcare Leadership And Management 23 – 27 October 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Transform your personal impact through a deeper understanding of the leadership practices that deliver high-performing healthcare services. Certificate In Healthcare Operations Management 6 – 10 November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Discover how to exploit contemporary operations management techniques to deliver real operational excellence.

www.informa-mea.com/healthcareoperations

Who Should Attend This is a highly practical and interactive course that will benefit everyone involved in day-to-day operational management in a healthcare organisation. It covers what are truly essential skills and will be particularly relevant for • • • • •

All hospital and healthcare managers All administrative and operations staff Chairs and heads of departments Nurse supervisors and managers All staff involved in patient admissions, appointments and registrations

Throughout the course there are allocated timeslots allowing ample opportunity for course members to practice the principles and techniques they are learning through interactive exercises and case studies.

T: +971 4 335 2437

E: [email protected]

Meet Your Expert Instructor Professor David I Ben-Tovim Director, Redesigning Care and Clinical Epidemiology Units, Flinders University, Australia A psist and clinical epidemiologist by background, Professor David I Ben-Tovim established the Clinical Epidemiology Unit at Flinders Medical Centre, a 500-bed teaching general hospital in South Australia. He was the inaugural Director of Clinical Governance at the hospital and, from 2003 – 2014, led the Centre’s Redesigning Care programme. Redesigning Care is aimed at improving patient flow within the hospital and its community partners, and at improving supply chain management throughout the institution. The programme has enabled Flinders to do 15 – 20 percent more work, with fewer safety incidents, on the same budget, using the same infrastructure, staff, and technology. Professor Ben-Tovim has been an adviser to many Australian hospitals and health services that are using ‘Lean Thinking’ and other non-healthcare based improvement methods to develop excellence in operational management and ensure sustainable process improvement. He has been a consultant to the World Health Organisation and given masterclasses in process improvement and flow management throughout Australia and New Zealand, and in Singapore, South Africa, Oman, Saudi Arabia, Sweden and the UK.

Course Overview Excessive waiting times, lack of coordination among different departments, duplicate entry of personal information in multiple forms, unfriendly and poorly designed facilities and a general lack of customer service are attributes often observed in healthcare organisations. While outcome data suggests that the quality of clinical care is improving for most types of treatment, the quality of patients’ actual experiences of healthcare environments has not kept pace. Choosing the most effective treatment is therefore not always the most important healthcare decision. Equally challenging can be decisions about how to bring together caregivers and the resources they need in the right way so that the right care can be delivered at the right place, and the right time, every time. Doing this properly is the work of healthcare operations management. Excellent operations management skills are vital for providing safe, effective, efficient, affordable care. This certified IHLM course will guide you through the principles of modern operations management and show you how to apply contemporary techniques, such as ‘Lean Thinking’, to deliver true operations excellence in your healthcare setting. Module 1

Module 2

Module 3

Module 4

Module 5

Sunday 6 November 2016

Monday 7 November 2016

Tuesday 8 November 2016

Wednesday 9 November 2016

Thursday 10 November 2016

Managing Healthcare Projects

Interventions That Work

Enhancing Healthcare Operations

Professor Ben-Tovim is the author of two books and over one hundred peer-reviewed publications, including a number related to the application of process redesign and ‘Lean Thinking’ to healthcare.

Principles At Diagnosing The Heart Of Operations Practice Management Problems

About IHLM

The Six Principles Of Operations Management

Based in Oxford, and with representative offices in Dubai and Singapore, IHLM offer a comprehensive portfolio of courses, programmes and qualifications in healthcare leadership and management, designed to meet the professional development needs of today’s healthcare leaders and their organisations. Our expertise is both broad and deep. We work with healthcare staff at every level, from the frontline to the boardroom. We enable them to understand themselves and develop their confidence and competence as leaders. Just as importantly, we help them to acquire and use the managerial, operational and financial practices that are vital to creating and sustaining high-performing healthcare organisations. Many business schools and universities provide management education that is based upon the latest cutting-edge academic thinking but is almost impossible for leaders and managers in the real world to actually apply. At IHLM, we focus on the practical, functional and general management skills required of effective healthcare managers as well as the professional and ethical standards required of healthcare leaders. We consider the true measure of our success to be whether we have demonstrably enhanced the personal impact and management practice of those who trust us as their partner in professional or organisational development. Discover more about us by visiting our website: www.ihlm.org.

www.informa-mea.com/healthcareoperations

Identifying Priorities And Setting SMART Objectives

Visual Management Systems

Enhancing Operations In Clinics, Wards And Emergency Departments

Permission And Map The Flow Authorisation

Analysing Capacity And Capability

5S And Standard Work

Capacity And Demand

Solving Operations Management Problems

Track The Practice

Teamwork And Stakeholder Engagement

Queues And Queuing

Evaluating, Embedding And Sustaining Change

Putting It Together

Measuring And Monitoring Progress

Starting With Scope

Excellence

Would you like to run this course in-house? customised training solutions The in-house training division of Informa Tel: +971 4 407 2624 • Email: [email protected] www.informa-mea.com/cts

T: +971 4 335 2437

E: [email protected]

IHLM Certificate In Healthcare Operations Management 6 - 10 November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Course Timings: Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch.There will be refreshment breaks at approximately 10:30 and 12:30.

Course Outline

Module 3

Module 1

Knowing what to do is not the same as knowing how to get it done. The latter requires project management skills, so in Module 3 course members’ own operations management challenges are used as the context for learning the essentials of healthcare project management.

Principles At The Heart Of Practice What kind of problems are operations management problems? In Module 1 you identify six principles for achieving excellence in healthcare operations management, the importance of permission and authorisation and the ‘virtuous circle’ required to solve operations management problems. •

The Six Principles Of Operations Management Excellence – Define the six key principles that lie at the heart of operations management in healthcare

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Permission And Authorisation – Learn how to build support for operational improvements among patients, staff, and other key stakeholders

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Solving Operations Management Problems – Discover the five basic steps in solving operations management problems: scope, diagnose, intervene, evaluate and sustain

Module 2 Diagnosing Operations Management Problems Many healthcare operations managers are superb at solving a crisis, yet the very next day, they have to solve the same crisis all over again. In Module 2 you learn how healthcare operations managers can break this vicious cycle by ‘learning to see’ – i.e. being able to diagnose and solve operations management problems. •

Starting With Scope – Identify where the operational process begins and ends

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Map The Flow – Learn to create process maps that bring the patient’s journey or supply chain into vision

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Track The Practice – See how tracking helps identify what people do in practice, who is involved, how long it takes and what the key issues are

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Putting It Together – Involve all the key stakeholders in finding sustainable solutions

www.informa-mea.com/healthcareoperations

Managing Healthcare Projects

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Identifying Priorities And Setting SMART Objectives – Agree project goals and align those goals with hospital objectives

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Analysing Capacity And Capability – Identify your institutional strengths and weaknesses

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Teamwork And Stakeholder Engagement – Decide on individual roles and get commitment and buy-in from stakeholders

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Measuring And Monitoring Progress – Decide how you will measure progress

Module 4

Interventions That Work In Module 4 you consider a variety of strategies for improving operations, looking from end-to-end along the patient flow or supply chain to make improvements ‘from the bedside backwards’. •

Visual Management Systems – Show essential operations management information ‘at a glance’

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5S And Standard Work – A tidy and well-organised workplace is safer for patients and easier for staff

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Queues And Queuing – Understand why queues form and how to manage them

Module 5

Enhancing Healthcare Operations In the final Module you consider the patient flow and supply chain challenges that are typically encountered in clinics, wards and emergency departments – which are the building blocks for most health services. •

Enhancing Operations In Clinics, Wards And Emergency Departments – How is patient flow optimised in the most common healthcare situations?

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Capacity And Demand – Demonstrate simple methods for balancing capacity and demand

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Evaluating, Embedding And Sustaining Change – Review strategies for making operational improvements permanent

T: +971 4 335 2437

E: [email protected]

IHLM Certificate In Healthcare Operations Management 6 - 10 November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

FIVE WAYS TO REGISTER +971 4 335 2437 +971 4 335 2438 [email protected] www.informa-mea.com/healthcareoperations Informa Middle East Ltd. PO Box 9428, Dubai, UAE

Save up to 40% The In-house training division of Informa Middle East

Course IHLM Certificate In Healthcare Operations Management 6 - 10 November 2016

Course Fee Before 21 August 2016

If you have 6 or more people interested in attending, and would like to customise this training course to suit your team and business, contact our Training Consultants on +971 4 407 2624 or email [email protected]

Course Fee Before 11 September 2016

USD 4,495

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE

Final Course Fee

USD 4,995

CALL: +971 4 335 2483 E-MAIL: [email protected]

USD 5,195

Optional Post-Course Project-Based Certification From IHLM

Fee Payable Online To IHLM

IHLM Certificate In Healthcare Operations Management

US$ 500

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

All registrations are subject to our terms and conditions which are available at www.informa-mea.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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CANCELLATION If you are unable to attend, a substitute delegate will be welcomed in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. All registrations are subject to acceptance by Informa which will be confirmed to you in writing. Due to unforeseen circumstances, Informa reserves the right to cancel the course, change the programme, alter the venue, speakers or topics.

EVENT VENUE: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000

ACCOMMODATION DETAILS We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: [email protected]

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