Certificate in Management Development Programme 2011

The Banking Sector Education & Training Authority

Background The South African Banking and Microfinance Sector is a highly competitive and professional environment. It is facing a number of challenges shared with the international banking environment and challenges that are unique to our country. The recruitment of suitably qualified staff within the framework of employment equity is the biggest of these unique challenges.

Programme purpose Research1 indicated that the sector would welcome and support a BANKSETA funded initiative that provides additional input into an integrated approach to complement the efforts of the banking and microfinance sector to develop future managers and leaders. It is apparent that the large Employers in particular have comprehensive development programmes for both the junior and middle management levels, there is a need to accelerate development for employees so that BANKSETA registered Employers can successfully achieve their transformational objectives. A major aim of this programme is to focus on building a management and leadership pipeline for the sector in an effort to increase and sustain the talent pool.

Who should be nominated? The primary target audience for this programme is newly appointed junior and middle managers. The following specific definitions apply: Junior Management

Middle Management

supervisory and team leader roles

direct operational procedures & resources, junior managers report into this role

The BANKSETA, with the assistance and guidance of its Project Committee will ensure that the successful pool of candidates meet the equity requirements of the National Skills Development Strategy (NSDS) of 85% black, 54% women and 4% disabled.

What is in it for the candidates? How will they benefit? The programme aims to build a pipeline of suitably skilled leaders within the broader banking and micro finance sector who in the medium to long term will become eligible to move into more senior roles. The immediate benefits include: • • • • •

A profile to maximize strengths and improve development areas from the assessment process to assist in career planning; A unique opportunity to collaborate with various employer groups on generic issues pertinent to the sector; Access to peers and subject matter experts and build professional networks; Access to syndicate research in areas within banking and micro finance which may not have been contemplated before; and On the successful completion of the programme, an accredited Milpark Business School (MBS) qualification – NQF Level 5 Certificate in Management Development (CMD).

The approach is multi-faceted whereby it builds in theory and application through the varied use of case studies for practical application in assignments and syndicate group work activities in class room learning.

1

BANKSETA Supply & Demand Study 2009

2

How does this CMD Programme relate to existing programmes already available within your organisation? This programme is complimentary to other organisational specific initiatives. The programme is neither a substitute for, nor in competition with any strategies, for the development of junior and middle management talent within the broader banking and micro finance sector. The BANKSETA, through it’s mission of being an enabler, has recognised that it has a role to play in assisting the broader banking sector in developing and accelerating the sector’s voluntary commitment to transformation.

How does one qualify? Employees are nominated by their organisations based on the following criteria: Criterion

Minimum requirement

Academic

Grade 12 or NQF level 4 equivalent qualification, with a minimum of 13 points against the MBS point system (see diagram below). Candidates should be prepared to integrate and contextualise new information at a post-matric level.

Working experience

A minimum of 6 months working experience as a junior manager in the financial services sector.

Management level

Direct reports (e.g. at least team leader or supervisor level) Exceptions to this criteria must be motivated.

Other learning programmes

No other conflicting learning (including tertiary education programmes) engagements that would impact on commitment to completion of the Management Programme.

Technology

Access to email and Internet is compulsory.

The MBS points system is as follows:

Admission requirements A knowledge, comprehension and application of the English language at NQF Level  4 (Grade 12 or equivalent level). In order to determine the curriculum for which a student may register, the Milpark Business School points system applies: If you matriculated in 2008 or later

If you matriculated in 2007 or earlier

Symbol

Higher Grade

Standard Grade

NSC Result

Points awarded

A

8

6

90-100%

8

B

7

5

80-89%

7

C

6

4

70-79%

6

D

5

3

60-69%

5

E

4

2

50-59%

4

F

3

1

40-49%

3

30-39%

2

0-29%

1

Example: I matriculated in 2001 with the following subjects – English 75% (6 points), Zulu 65% (5 points), Mathematics 85% (7 points), Biology 75% (6 points), Business Economic 69% (5 points) and Accountancy 85% (7 points). I therefore have 36 MBS points.

3

The Banking Sector Education & Training Authority

How does the nomination process work? Invitations to submit applications will be channelled via the Project co-ordinators within large, medium and small registered employers with the BANKSETA. Those employers who will not be taking up the offer must notify the BANKSETA promptly, in order to make the assigned quota available to another employer.

Selection The selection process is fully web-based. Activity

Timeline

Employers nominate candidates

01 November 2010

Nominees receive e-mail with details of selection process and complete online one hour web-based process

08 November 2010

Nominees receive feedback Successful nominees complete MBS on line registration BANKSETA CMD commences

17 January 2011 21 - 25 February 2011 23 March 2011

Upon receipt of the nominee details from the employer co-ordinators, the CMD Project Office will send out an e-mail to each of the nominees inviting them to take the selection test. The e-mail will also provide details of the assessment, including a web address for access to the assessment as well as a personalized username and password per person. Full details on the selection assessment will be provided whereby the nominee would be required to complete the assessment on or before the stipulated due date. The assessment will be one hour long and will assess cognitive ability (including conceptualisation (abstract reasoning ability), memory, advanced calculations, insight, clerical and creativity). At the induction session, the successful candidates will be provided with further access details to a web address to complete a personality profile. This will not be part of the selection assessments but would rather be a report that will provide each successful candidate with a tool for development purposes.

How long is the programme and how does it work? This is a 12 month programme commencing in 2011. The programme will be run in the following areas: Gauteng (Johannesburg & Pretoria), Western Cape (Cape Town), KwaZulu-Natal (Durban), Eastern Cape (East London). Please note that a minimum number of 15 delegates are required to facilitate the sessions in the areas indicated. The regional spread is in accordance with the provincial profile of the BANKSETA registered employers.

The programme content BANKSETA has contracted Milpark Business School (MBS) to deliver this programme. Candidates will complete the MBS Certificate in Management Development (NQF Level 5). The Certificate in Management Development is designed to provide the following skills: the fundamentals of business, supervisory management, promotion of new business creation and other related management skills that feed into business strategy. A detailed document with the outcomes is available.

4

The following modules are covered in the programme: • • • • • •

Management and Leadership Strategic Management Human Resource Management Marketing Management Financial Management Banking (elective)

MBS is responsible for the following: • Customising the training material to align sector relevancy into the programme; • Implementing the academic learning component; and • Facilitating and co-ordinating the class room sessions. The BANKSETA Project Committee will act in an advisory capacity to ensure the programme meets its intended aims and objectives.

Assessment methodology Candidates will be assessed on an on-going basis using various assessment methods chosen in line with the outcomes of each module. Candidates will be assessed on a formative (assignment) and summative (examination) basis. Formative assessment will take the form of practical workplace assignments or case study based assignments to ensure that candidates are provided with the opportunity to apply the theoretical knowledge they have acquired to practical situations. Formative assessments will be submitted to MBS on the first day of the following study block. Candidates will receive their marked assignments back with feedback as part of their preparation for the summative assessment. Summative assessment takes the form of a three hour written examination. Candidates write three examinations after the 1st three modules and three examinations after the completion of the final three modules. (Refer timetable for detail). Formative assessments contribute 30% towards the final mark and summative assessments 70%. The overall pass mark is 50% with a sub-minimum mark of 40% for the examination.

Student support Candidates will be provided with academic tutor support while they are away from their classroom contact sessions. Subject Matter Experts (SME’s) will be appointed to act as tutors for each module. The role of the tutor will be to assist candidates with content-related problems and assignment queries. The tutor support system may be accessed electronically via email. Once a query is received, the tutor will respond to the student within two working days either electronically or telephonically depending on the complexity of the query. Candidates will be provided with further details around student support once they have been registered for the programme.

Guest speakers per region (subject to availability) MBS will have a dedicated guest speaker slot in the programme and senior financial services experts (ranging across several areas of management areas) will be invited to address candidates on selected topics. These topics will be aligned to the content of the module being covered in a particular block.

5

The Banking Sector Education & Training Authority

Syndicate research reports In addition to the individual formative assessment assignments, candidates will complete one research report in their syndicate groups (to be formed during 1st lecturing block). Candidates will work in their syndicates to research the selected topic and each syndicate group will produce a research report. The finalised reports of all the groups will be provided to BANKSETA for onwards submission to the employers participating in this initiative.

What is required of the candidates? 100% attendance on the programme is essential; hence a commitment to complete the programme is sought, as the financial investment is significant. Beginning but not completing the programme takes a development opportunity away from other equally deserving candidates.

Learner nomination and registration process Successful candidates will be advised accordingly and will be provided with details for on-line registration with Milpark Business School. The successful candidates will log onto the MBS website and register via unique BANKSETA CMD customised log-in portal. Candidates will enter their ID number and if approved by selection, will automatically be allowed to proceed with confirming their registration on the programme. Registered candidates will receive on-line confirmation of their registration.

What is the commitment in terms of time off work? This programme is designed to minimise extended periods out of the office. Pre-reading and pre-work are necessary in order to derive the full benefit from the programme. The contact days for both junior and middle managers have been set at 40 work days spread across 12 months. The days out of the office will be divided across the programme as follows: (Refer attached timetable for detail). • • • •

4 days Induction 24 days classroom lecturing (4 x days for each of the 6 modules) 6 days assessment 6 days re-assessment (rewrites)

Who is responsible for the cost of this programme? The full cost (R35 000) of the programme for each candidate is covered by the BANKSETA. Travel to the local contact (face-to-face classroom) sessions as well as access to a computer and internet connectivity is for the candidates’ or employer’s account (as per employer policy). The BANKSETA is required in terms of the Public Finance Management Act (PFMA) to recover costs and will, in cases where unsubstantiated reasons exist for non-completion of the programme, look jointly to the employer and applicant for settlement of the liability. However punitive this may be, recovery of costs will also be assessed on the merits of each case.

6

Programme schedule Certificate in Management Development (NQF Level 5) Induction Module

Customised Module (Introduction to basic Management Principles)

MAL

Management & Leadership

STM

Strategic Management

HRM

Human Resource Management

MKT

Marketing Management

FIN

Financial Management

BAK100

Banking

Class Week

Module

Assignment Due Date

Assessment Date

Release Assessment Release of Results Date of Results

22–24 Mar 2011 MAN100C

Rewrite Date Rewrite Date

Release of Results

Not for Assessment Purposes

11–14 Apr 2011

MAL

9 May 2011

23 Jun 2011

12 Sep 2011

4 Nov 2011

21 Nov 2011

9 Jan 2012

9–12 May 2011

FIN

6 Jun 2011

21 Jul 2011

14 Sep 2011

4 Nov 2011

23 Nov 2011

9 Jan 2012

16–9 Jun 2011

HRM

4 Jul 2011

16 Aug 2011

16 Sep 2011

4 Nov 2011

25 Nov 2011

9 Jan 2012

4–7 Jul 2011

MKT

1 Aug 2011

13 Sep 2011

5 Dec 2011

27 Jan 2012

6 Feb 2012

20 Mar 2012

1–4 Sep 2011

STM

5 Sep 2011

18 Oct 2011

7 Dec 2011

27 Jan 2012

8 Feb 2012

20 Mar 2012

5–8 Sep 2011

BAK100 (e)

3 Oct 2011

15 Nov 2011

9 Dec 2011

27 Jan 2012

10 Feb 2012

20 Mar 2012

NOTE: The dates have been scheduled to ensure that assessments are completed by the 10th of December 2010. Most of June and July have been set aside for World Cup 2010 activities and thus classes have not been scheduled.

7

The Banking Sector Education & Training Authority

Project Partner

Project Office [email protected]

Address Thornhill Office Park, Block 15, 94 Bekker Road, Midrand, 1685 PO Box 11678, Vorna Valley, 1686

Telephone 011 805 9661

Facsimile 011 805 8348

Call Centre 086 102 0002

www.bankseta.org.za

8