OFFICE OF INFORMATION TECHNOLOGY | FALL 2010

WELCOME! Whether you are new to the NC State campus community or have been a student or a member of the faculty or staff here for a while, we welcome you to the challenges, responsibilities, and opportunities of a new academic year. In particular, you will find innovative and exciting uses of technology in teaching, learning, and social situations, some of which may be stressful. The Office of Information Technology (OIT) is ready to help you incorporate information technology into your learning or campus work situation, and we do this with wide variety of resources — Help Desk, wireless networking, computer labs, and many more. Two big concerns for you are IT security and privacy, so here are my three mantras for protecting yourself:

• NEVER give your password to ANYONE for any reason! Not the Help Desk, not friends, not parents, not co-workers, not anyone.

• NEVER put anything in an e-mail, in a text message, or on Facebook or Twitter that you would not put on the front page of a newspaper.

• Do not illegally download or share any copyrighted material such as music

or videos. Music and movie companies are monitoring campus Internet downloads in particular and have been initiating lawsuits. [See the articles on downloading (page 8) and copyright infringement (page 9).]

Remember that IT security and your IT privacy are under your control, so don’t become a victim. Let OIT help you succeed at NC State. Have a great and successful experience and… Go Wolfpack!

Marc Hoit

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MyPack Portal MyPack for Parents Virtual Computing Lab (VCL) Cable TV & Phone Guard Your Password Hook Up with ResNet Off-Campus Connecting Mobile Web Wireless at NC State

CAMPUS

BASICS CONNECT

Vice Chancellor for Information Technology

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YouTube Social Networking Student Advisory Group iTunes U Computing at the Libraries Downloading: Legal or Illegal? Copyright Infringement College of Engineering Green IT

3 E-mail & Google Apps 5 Student Software 8 Don’t Get Phished 9 Safe Computing

12 Computer Recommendations

HELP

2 Unity Account 3 5 6 11 12

OIT Technology Help Student Services Calendar Campus Map Accessible IT on Campus Training - Classmate

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MyPack Portal

Your Unity Account

OIT Technology Help

This portal is your one-stop shop for your student account needs. 

NC State Help Desk

Through it, you can: • Register for classes • Check grades • Pay tuition • Change contact information

(For all NC State students, faculty, and staff)

To log in, go to http://mypack.ncsu.edu and enter your Unity ID and password.  If you haven’t changed your non-secure default password, follow the Change Unity Password link under the login prompt and create a strong, secure password.  Then go to http://www.ncsu.edu/uia and fill out your User Identification and Authentication (UIA) security questions.

Fax: (919)513-0877

E-mail: [email protected] Web: http://help.ncsu.edu (includes knowledgebase) Telephone: (919)515-HELP (4357) TTY: (919)513-0415 Hours: Mon-Fri, 7am-6pm Receive help with your Unity ID and password, e-mail, access to online information (e.g., coursework, tuition, transcripts), and much more. If computing consultants need to research your question, they will give you a tracking number so you can follow the progress of your help request online.

There are several ways to navigate the portal. The For Students tab has links to frequently used tools, services, and information. The Student Self Service menu provides more details about these items. You can also find your classification under Stay on Track and follow the links to the resources you need. The MyPack Portal also has a Campus Resources section, where you’ll find links to gmail.ncsu.edu, the Student Events Calendar, the NCSU Libraries, WolfPack sporting event ticket information, and much more.

West Dunn Building For students only. Must bring Campus ID card. All NC State students, faculty, and staff members have Unit y accounts that provide access to many computing services and facilities. Unity ID & Password Your Unity ID and password are your keys to many computing resources at NC State. As a registered student, you should have received your Unity ID and information about your default password with your account. Your default password is not secure, so you can’t use it to access any of the important information you’ll need from the MyPack Portal. As soon as you receive this password, be sure to do these two things: 1. Go to http://www.ncsu.edu/password and change your default password to a secure one that only you know. 2. Go to http://www.ncsu.edu/uia and create three security questions and answers that will identify you to Help Desk consultants in the event you need to call and have your password reset to your default. Visit http://oit.ncsu.edu/unity-accounts/your-unitypassword for more details.

YouTube at NC State NC State’s YouTube channel has an impressive, growing collection of current and historical clips covering academics, sports, and other aspects of campus life. Visit http://www.youtube.com/ncstate to subscribe. Contact [email protected] about submitting a video.

What Your Unity Account Provides Your account gives you access to: • University-supported Web-based e-mail System (see “E-mail & Google Apps,” page 3) • Campus wireless and wired network • Password-protected Web sites and apps • Online courses and the Virtual Computing Lab (see article on page 4) • File Space For personal files and Web pag es, see http://oit.ncsu.edu/afs/personal-file-space • Computing Labs Unity labs offer Internet access, word processors, spreadsheets, compilers, and discipline-specific software on MS Windows, Linux, and Apple OS X platforms. Most Unity labs are open for extended hours or overnight. Visit http://oit.ncsu.edu/unity-labs/locations for a complete listing of locations and hours. Most colleges also provide computing labs for their students. • MyPack Portal (see article on this page) • Printing WolfPrint provides printing services in Unity labs and elsewhere on campus. See http://print. ncsu.edu for details about print quota, printer locations, and payment options.

Location: Southwest corner of Dan Allen and Thurman Drive (see map grid F-3, page 6) Hours: Refer to the Web site Web: http://oit.ncsu.edu/unit-tss/walk-center

Walk-In Center • Network connections • Virus and spyware removal • Hardware repairs for computers purchased from the NC State Bookstores • Windows and Mac file system problems • Your Unity account and password • Selected free software

Media & Student Ser vices, WolfBytes Radio & Television • Campus cable television • Campus telephone and voice mail • Renting Play Station II, DVD players, VCRs, and converter boxes • Video production and editing services

E-mail & Google Apps All NC State students, faculty, and staff have a campus e-mail account. Here are the basics. Students (Google Apps@NC State) Go to http://google.ncsu.edu to start using your Google Apps Gmail account and find links to set up either your smart phone or an e-mail program that is installed on your computer. This account has 7 GB of storage space and is separate from any other Gmail account you may have.

Faculty & Staff (no Google Apps at present) See http://oit.ncsu.edu/n/welcome-information-facultystaff for information on WolfWise calendaring and e-mail and Unity e-mail.

Address

MyPack for Parents

Your Unity e-mail address contains your Unity ID

As a student, you can now grant access to your parents or guardian for certain functions available through the MyPack Portal, allowing them to:

You retain full control over their access and can change or remove it at any time. Later this year, you will be able to grant parental access to Financial Aid.

• View your bills, tax information, schedules, grades, transcript information, and hidden Student Directory information such as a mailing address.

For tutorials on this process, go to: http://www.ncsu.edu/registrar/guides/students/ tutorials.html and look under Grant Parent Access.

• Pay your bills (if you grant them access to the Student Financial function).

Official E-mail

Forwarding

Spam

NC State University will send all your official e-mail (e.g., messages about classes, grades, billing) to only one address as follows: New Students: • Before August 10, 2010: Address used when applying for admission

If you prefer, you can forward your Unity e-mail to an off-campus e-mail account. See http://oit.ncsu. edu/email/email-forwarding for details.

Attachments

Student e-mail is filtered for suspected spam, which is placed in a designated spam folder in Gmail. Be sure to check it daily, retrieve any mail that isn’t spam, and delete the rest. See Don’t Get Phished on page 8 for more about the damage some spam messages cause.

• Beginning August 10, 2010: Unity address Other Students: Unity address Faculty and Staff: Preferred address as listed in the campus directory.

An e-mail attachment is often a convenient way to share information, but not always the best. Visit http://oit.ncsu.edu/email/attachments for some things to consider. At NC State, attachments are limited to 25 MB, including encoding, which increases the file size by about 30 percent. (Also see “Safe Computing” on page 9).

Tools in Google Apps In addition to Gmail, Google Apps provides students with a suite of collaborative and educational tools: Google Wave, Sites, Docs, Talk, and Calendar. These tools are available to all students through their Google Apps account.

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Social Networking On & Beyond Campus You are most likely well aware of the bright side of various types of social media, but take a moment here to delve into the dark side. Reputation Considerations “Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work.” You may have seen the news item about the person who said this on Twitter, and which made its way back to Cisco—not to mention all over the Internet and news stations across the country under headlines such as, “How to tweet your way out of a job.” If you haven’t already done it, sign up for Google Alerts and regularly monitor your name. See how it’s being used—and by whom—with some kind of search and alert mechanism such as Google Alerts.

Legal considerations Imagine yourself tweeting about how infuriated you are about poor customer service you recently received. “The Sun News reports that a South Carolina state court has awarded Scott Brandon $1.8 million in damages for defamation arising out of statements published on the Myrtle Beach Insider blog,” according to a headline on http://www.citmedialaw.org. The laws are catching up on the exponential growth of

Virtual Computing Lab You can go to a campus computing lab to use highend computers and software – or you can stay home (or go to the beach) and access the university’s award-winning Virtual Computing Lab (VCL) over the Internet. The VCL is like a portable computing lab, with around-the-clock access to applications you may not be able to install on your own computer. You can use Maple, Matlab, SAS (including Enterprise Guide), Dreamweaver, Photoshop, Contribute, Statistical Package for the Social Sciences (SPSS), SolidWorks, and many others. Students in certain classes will have access to additional applications. Be sure to watch for updates to the VCL application list. NOTE: The VCL works best with a broadband Internet connection. Go to http://vcl.ncsu.edu to use the VCL, choose the application environment you want, and schedule a virtual computer for immediate or future use.

social media. Don’t give them anything to catch up to you on.

Security Considerations URL shortening sites, such as tinyurl.com, are great but Twitter phishers and other scammers think so, too! They exploit URL-shortening utilities to conceal the identity of links to potentially harmful sites. Trojans use the same approach sending shortened URLs in instant messages to buddy lists. Don’t click on any link in any e-mail, instant message, blog, or tweet if you are unsure of its URL authenticity. Some Web sites and browser add-ons or plug-ins can expand a shortened URL, allowing you to verify a link before you click on it.

Student Advisory Group Want to contribute to technology planning for campus? Let’s talk about information technology on campus with Marc Hoit, Chief Information Officer. Bring your questions and concerns. See http://oit.ncsu.edu/it-student-advisory for details.

License Agreements NC State provides complimentary antivirus software to all students, faculty, and staff for their campus and home computers. See http://oit.ncsu. edu/antivirus for details. Environmental Systems Research Institute (ESRI) produces a suite of geographic information system (GIS) applications that are widely used on campus. Under its site license, you can install and use ArcGIS Desktop and ArcInfo Workstation on your personally-owned computer. NC State’s SAS, Mathematica, and Autodesk site licenses also permit you to use them at home at no cost. Other site licenses allow you to use Matlab, Maple, and many other software titles in NC State computing labs. Reduced Pricing Under NC State’s licensing agreements, you can buy the following full-version software at the NC State Bookstores at reduced prices:

Visit http://oit.ncsu.edu/antivirus to download your copy.

iTunes U

iTunes U allows both public and private access to content. Various university units, including the Career Center, Millennium Seminar Series, WolfBytes Radio and WOLF TV, offer material to anyone with Internet access. Alternatively, professors can require a Unity ID and password to ensure that class material they podcast on iTunes U will be restricted to their students.

As an NC State student, you must have access to the latest software in order to develop and maintain your competitive edge, whether you are applying for research dollars or preparing to enter the workforce.

For an in-depth look at cable television, ResNet, telephone, and more, pick up a copy of the OIT student calendar. The calendar is available in all residence halls, the NC State Bookstores, the West Dunn Building (see map grid F-3, page 6), and other locations on campus.

In addition, you can buy some of it at discounted prices on campus.

Finally, never use a computer that isn’t protected by some type of antivirus product. As a user of NC State computing resources, you’re provided one free for your personally-owned machine.

As a member of the university community, you can use iTunes U to furnish music, video, and documents for other users to download. In addition, you can provide subscriptions to your own periodic podcasts. Subscribers can download your current podcast episode (e.g., document, video, audio file) free of charge to a personal computer or portable media device. Later, when you create new episodes, the subscriber receives them automatically.

2011 Student Services Calendar

NC State negotiates license agreements to give you this software access in campus computing labs and, in some cases, at home.

Many social networking scams begin by teasing you into watching a video. If you can see videos on sites like youtube.com, then you shouldn’t have to download additional plug-ins or “codecs.” Codecs, which come in the form of an executable setup file in these instances, are often Trojans.

The NC State community participates in iTunes U, a podcasting partnership in which a university provides the content and Apple Computer provides a secure environment to manage and deliver it. You can make full use of iTunes U without having an iPod, but you will need to download and install either the Mac or Windows version of the iTunes software on your computer.

Student Software

A challenge of iTunes U is the ongoing acquisition of new content. Many content creators are initially enthusiastic but do not realize the time and effort needed to maintain a flow of new material. As for accessibility, iTunes U will work with screen readers, and some Apple media players have voice prompts. Creating captioned video content allows hearing-impaired users to watch videos on devices that support playback. Audio content can be provided for the sight-impaired. Visit http://itunes.ncsu.edu for more information.

Microsoft • Office 2010 Pro - $89.99 • Office for Mac 2008 - $74.95 • Windows 7 Pro Upgrade (32 & 64-bit) - $79.99 Apple • Apple OS X – Snow Leopard - $29.00 • iWork ‘09 - $39.00 • iLife ‘09 - $39.00 Adobe • Acrobat Professional 9.0 - $79.99 • Creative Suite 5 Design Premium - $399.99 • Creative Suite 5 Design Standard - $239.99 • Creative Suite 5 Web Premium - $399.99 • Creative Suite 5 Production Premium - $399.99 • Creative Suite 5 Master Collection - $699.99 • Dreamweaver CS5 - $139.99 • Photoshop CS5 - $199.99 These prices are subject to change without notice. Visit http://www.ncsu.edu/software for more information about NC State’s software licensing programs and pricing. Go to http://www.ncsu. edu/software/get-software to learn how to get certain programs for free or at reduced prices. To purchase software, visit the Computer Connections department at the NC State Bookstores.

Cable TV & Phone Services The Office of Information Technology offers comprehensive optional cable television and local telephone packages for students. Cable TV Cable television includes more than 100 channels of entertainment, news, and information, including four local origination channels. Students who sign up for cable are automatically able to participate in our Internet-based TV pilot. Students can watch a separate set of cable TV channels streamed directly to their network-connected computer. The cable lineup features five HBO channels, four Showtime channels, The Movie Channel, mtvU, ESPNU and more, including WolfBytes Sports Television, a station devoted to all-NC State sports 24 hours a day, seven days a week. For a complete cable lineup, visit our Web site: http://comtech.ncsu.edu/students/cable.php

Watch for information about IPTV, which will allow you to watch high-quality TV via your ResNet computer connection. Cable cost: $192.50 per room, per semester. Signup: Only one student per room can sign up for cable; that student’s account is billed for the entire cost. Activation: One business day

Local Telephone

Local phone service consists of a dial tone, call waiting, call return, three-way calling, caller ID, voice mail, and an expanded local calling area that includes Raleigh, Durham, Cary, and Chapel Hill. Phone cost: $67.00 per room, per semester. Signup: Only one student per room can sign up for phone; that student’s account is billed for the entire cost. Activation: Three to Five business days Details & Signup: For more information or to sign up for TV or phone, visit http://oit.ncsu.edu/mss or the West Dunn Building (see “OIT Technology Help”, page 3).

Computing at the Libraries NCSU Libraries offer a wealth of computing resources. Here are only a few examples: • Computers and software • Wireless Internet • Digital Media Lab – video editing, audio capture, scanning, large poster printing • Lending – laptops, cameras, camcorders, iPods, book readers, GPS units • Gaming – consoles, video and board games See http://www.lib.ncsu.edu for additional resources.

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Carmichael Gym

Case

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Clark Berry

Main Vet School

University Club

Terry Center (2010)

Derr Track

MORRILL DR

Engr Bldg II

Constructed Fac Lab

Thompson Thompson

Becton

1

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Winslow

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Pullen Park (city of Raleigh)

D

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6

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Greek Village

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College of Textiles

Research II

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DR REN T

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LAKE RALEIGH RD

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Watauga

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BLUE RIDGE RD

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Leazer

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Softball Field

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Peele

SteamPlant

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Math & Stats

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Alexander

Basketball Courts Hodges

Bookstore

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University Facilities Avent Ferry Cnvntn Ctr

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= Buildings with Wireless Coverage See “Wireless,” page 11

Facility Grid J-3 1911 Building C-3 Administrative Services, I-III CVM Arboretum, Raulston Avent Ferry Technology Center E-7 L-3 Belltower E-5 Biltmore Hall G-3 Biological Resources Facility H-4 Bookstores, NC State H-2 Bostian Hall L-4 Brooks Hall

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C Broughton Hall BTEC Bureau of Mines Burlington Labs Butler Communication Bldg Caldwell Hall Campus Police & Public Safety Carmichael Gymnasium Carmichael Recreation Center Case Athletic Center Cates Avenue Steam Plant Clark Hall Coliseum Parking Deck

I-3 CC I-3 J-3 C-4 K-3 C-3 H-5 H-5 I-5 G-4 K-5 J-5

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Athletic Facilities Athletic Grounds

To Centennial Campus

Residence Halls with Unity Computing Labs Computer Kiosks (with number of kiosks in building)

OIT Walk-In Center, F-3

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CVM Admin Annex CVM Blue Ridge Annex CVM Research Facility Constructed Facilities Lab Cox Hall Creative Services Building Dabney Hall Dan Allen Parking Deck Daniels Hall David Clark Labs DH Hill Library Doak Field (Baseball) Engineering Bldgs, I-III

CEN E CVM CVM CVM CC I-3 A-4 H-3 F-2 J-3 G-2 I-2 D-2 CC

F Env. Health & Safety Center Flex Research Lab Building Fountain Dining Hall Fox Science Teaching Lab Gardner Hall Grinnells Lab Harrelson Hall Harris Hall Hillsborough Building Hodges Laboratories Holladay Hall Isenhour Tennis Complex Jordan Hall

TEN

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Online Map: http://www.ncsu.edu/campus_map

University Club Venture, I-III Veterinary Medicine, College of Visitor Center, Joyner Weaver Administration Building Weaver Labs Weisiger-Brown Athletic Facility West Dunn Building Williams Hall Winslow Hall Winston Hall Withers Hall Yarbrough Drive Steam Plant

CVM CC CVM B-4 D-5 D-4 I-6 F-3 H-3 L-4 K-3 J-3 J-4

Housing Wireless coverage usually in lounge areas only. Alexander Residence Hall Bagwell Residence Hall Becton Residence Hall Berry Residence Hall Bowen Residence Hall Bragaw Residence Hall Carroll Residence Hall E.S. King Village Gold Residence Hall Lee Residence Hall

H-4 K-5 K-5 K-5 G-3 F-3 H-3 A-2 L-4 E-3

Metcalf Residence Hall North Residence Hall Owen Residence Hall Sullivan Residence Hall Syme Residence Hall Tucker Residence Hall Turlington Residence Hall Watauga Residence Hall Welch Residence Hall Wood Residence Hall Wolf Village Apartments

G-3 L-2 G-4 E-3 K-4 G-4 H-4 L-4 K-4 G-6 A-3

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Downloading: Legal or Illegal? To avoid lawsuits from copyright holders and disciplinary action by the university (including loss of your e-mail and Internet privileges), learn about responsible downloading and streaming.

Illegal Delivery from a Web Server

Delivery from a Web Server

Peer-to-peer (P2P) file-sharing technology

A Web server actually copies (“downloads”) a file onto your computer. If you are obtaining a video, for example, from a Web server and your media player has a “progressive download” feature, then you can begin to watch the video as soon as enough of it has been copied. However, you won’t be able to skip to another part of the file until that part has been copied.

This technology itself is not illegal, but even if you purchase P2P software you must still obtain permission to share copyrighted files with it. Otherwise, you may be fined or prosecuted for copyright infringement. Be aware that file-sharing software can leave your computer vulnerable to attack and may even share your private files without your knowledge.

Getting a file from a Web server is usually very easy, so it is equally easy to run afoul of copyright laws without even realizing it. When you get a file from a Web site, it is your responsibility to comply with both the copyright laws and the Terms of Use of the site. Ignorance of either of these is no defense against infringement, even if the site creators had no authority to deliver content to you.

Combating illegal downloading at NC State

Legal Delivery from a Web Server • Works that “authorized” users of the NCSU Libraries can access via the library Web catalog. • Material from sites containing public domain (expired copyright) material (e.g., federal government sites, GoogleBooks)

• Entire movies (There is no section in the copyright laws that permits showing or downloading an entire movie without permission.) • Unlicensed text, image, audio, or video (e.g., movie) from any site, including a peer-to-peer file-sharing site, even for educational purposes

The Higher Education Opportunity Act of 2008 requires that NC State develop a plan to “effectively

Safe Computing combat the unauthorized distribution of copyrighted materials” by users of its network, including “the use of one or more technology-based deterrents.” Such deterrents may involve automatic monitoring of NC State Internet traffic for the P2P sharing of copyrighted material. A current project is evaluating these deterrents. Delivery from a Streaming Server A streaming server delivers a file to be played but not copied to your hard drive. Your media player allows you some control of the server. For example, you can skip forward or start the playback at a point other than the beginning. In this case, you are much less likely to violate copyright law or site terms; you do not have a copy of the file on your computer. Legal Delivery from a Streaming Server • A movie Netflix subscribers can “Watch Instantly” • Video/movie clip that your instructor includes in your access-controlled course site Illegal Use of a Streaming Server • Copying a streamed file • Streaming, without the copyright holder’s permission, all or a substantial portion of an audio or video file embedded in a class project or presentation For more information and references, see “Copyright Infringement Affects You” on page 9.

To do this, they use an e-mail message, text, tweet, or Web site to trick you into: • Providing personal infor mation such as your Unity password • Clicking on a link that would then install hidden software on your computer to steal that information Falling for a phishing scam can result in temporary shutdown of your NC State e-mail account and -- much worse -- personal identity theft. Even though our anti-spam system will tag most phishing e-mails as spam, about 10 percent of them still get through, so you can expect to receive about one of these messages per semester. A phishing e-mail can look very official, but it isn’t, even though it might: • Mention NC State by name • Contain “NCSU” in the return address • Claim to be from the Office of Information Technology (OIT), e-mail or database administrators, or Help Desk • Contain NC State logos • Include a link to a university Web site • Address you by first and last name.

Keep your computer and personal data secure by following these six requirements and guidelines.

products to all students, faculty, and staff members. Go to http://oit.ncsu.edu/antivirus to download your copy. Install the latest version as soon as you get a new computer and, most importantly, keep its definitions updated. Trend Micro also guards against spyware and adware, which you can unknowingly acquire when you:

The message usually creates a sense of urgency by specifying a deadline for you to provide your Unity ID and password and sometimes other personal information. Protect yourself by always being suspicious of ANY communication (e.g., e-mail, instant message, phone call) that asks for your NC State Unity password.

See “Your Unity Account” on page 2.

Update your operating system Always install system updates as soon as your operating system automatically notifies you that they are available. You can also manually check for the latest updates.

OIT staff never need your password for any reason, and they will never ask you for it. They have their own access to the system, just as hotel management and cleaning staff have their own room keys and don’t need yours.

Update your applications Keep your application software (e.g., Microsoft Office, Mozilla Firefox) up-to-date. You will be alerted automatically, or you can find updating information in an application’s Help menu or on its publisher’s Web site.

Avoid “phishing” attacks See “Don’t Get Phished” on page 8. For more information on secure computing, visit these sites:

Update virus and spyware protection You are required to run NC State-approved antivirus software on every computer you regularly use to connect to the campus network. NC State even provides a free copy of Trend Micro antivirus

OIT can do only so much to protect you from scams. Unless e-mail fundamentally changes, you will always need to take some responsibility for protecting yourself. If you receive a phishing e-mail purporting to be from NC State, forward it to abuse@ncsu. edu. Please try to include the reply-to address or e-mail headers. Blocking such addresses has been an effective countermeasure. If you think you have become the victim of a phishing scam, wish to verify an e-mail you have received, or have any other questions or comments, contact [email protected] or the NC State Help Desk at 515-HELP (4357).

• Legal action by the copyright holder resulting in statutory damages ranging from $30,000 to $150,000 per infringement • Disciplinary action by the university and the loss of computer access to your NC State e-mail, online classes, and licensed library resources

Knowing the Facts Copyright is automatic. As soon as an original work (e.g., text, music, video, graphic, photo) is fixed in a tangible medium of expression, it is fully protected, even without a copyright notice, registration, or publication. If you have ever written a letter, taken a picture, made a video, or created a Web site, then you are a copyright holder. Copyright holders possess the exclusive rights to reproduce, modify, distribute, perform, or display their works. For the progress of society, some exceptions are placed on these rights, especially ones favoring educational and news reporting uses. If there is a favorable exception, you may be able to use a work without obtaining prior permission. For example, copyrighted works published in the United States before

• Install an application that acknowledges the presence of spyware in its End-User License Agreement, which most people do not read

When you receive an unexpected e-mail attachment, even from someone you know, always verify its legitimacy with the sender before you open it. If you don’t know the sender, delete the attachment without opening it. Such attachments can be a source of viruses or spyware.

• Mac OS X: Use Software Update

Potential consequences of infringement, especially repeated infringement, include:

• Inadvertently visit malicious Web sites.

Beware of e-mail attachments

• Windows: Select Windows Update from Internet Explorer’s Tools menu

Copying, cutting, and pasting together the works of others represents inferior work and may constitute copyright infringement, even if you properly credit your sources.

• Download certain freeware or ad-supported software programs

Spyware and adware programs can quietly monitor anything you type, browse, or purchase. At worst, they will steal your passwords, credit card numbers, money from your bank accounts, and even your identity. If your computer runs slower, applications start automatically, or you get a lot of pop-up windows, then spyware or adware may be the reason.

Use a strong, secure password

• Antivirus and Security http://oit.ncsu.edu/antivirus • ResNet Security http://oit.ncsu.edu/resnet/security

Copyright Infringement Affects You

Don’t Get Phished Every day, phishing scammers target the NC State community, attempting to hack into your personal account and use it for their own schemes.

Careless computing can let thieves steal both your money and your identity.

1923 are in the public domain and may be used freely. However, if you use a copyrighted work without permission and there is no applicable exception, then you have infringed the copyright. NC State regards such infringement, including unauthorized sharing of copyrighted materials, as a very serious matter and a violation of civil law, criminal law, and university policy. It is your responsibility to understand enough about university policies and copyright law basics to make responsible, good faith, defensible decisions about your behavior. Being uninformed about the policies or laws will not get you off the hook.

Getting The Facts Visit http://provost.ncsu.edu/copyright/ for a wealth of resources including tutorials, worksheets, public domain charts, FAQs, and sample permission letters. Peggy Hoon ([email protected]), special assistant to the Provost for copyright administration, can also answer your questions. The NC State Office of General Counsel maintains basic copyright information at http:// www.ncsu.edu/general_counsel/legal_topics/intell_prop. php#11. Judy Curry, in the Office of General Counsel, is also available for assistance as are Student Legal Services: http://www.ncsu.edu/stud_affairs/legal_services/. There is additional information on the Internet.

More about Copyright • Downloading: Legal or Illegal? (See article on page 8.) • Computing Rules and Regulations http://oit.ncsu.edu/n/rules-regulations-student-it-use

10

11

Accessible IT on Campus

College of Engineering: Eos Eos is the common computing environment the College of Engineering (COE) shares across its departments and curricula . http://www.eos.ncsu.edu

Student-Owned Computing All incoming undergraduate engineering students are expected to have a laptop or tablet computer that meets COE specifications (http://www.eos.ncsu.edu/ soc). COE has adopted an open platform model so that students can choose the hardware vendor they prefer. At the NC State Bookstores, students, faculty,

Eos fully integrates with the campus Unity environment but mainly provides the college with unique resources for engineering computing.

Labs and Software Eos has always been heavily lab-based in order to expose students to industry-standard engineering applications that may not be available on individually-owned computers. COE has 17 Eos labs and collaboratories running software for Microsoft Windows, Sun Solaris, and Red Hat Linux (http://www.eos.ncsu.edu/labs). Eos also boasts an unparalleled library of engineering software (http://www.eos.ncsu.edu/software), available both in labs and through the Virtual Computing Lab (see the VCL article on page 4). When the license permits, some engineering applications can be installed on student-owned computers.

and staff can purchase laptops at special prices arranged with Apple, IBM/Lenovo and Dell.

Introductory Computing Course All engineering freshmen take E115: Introduction to Computing Environments (http://www.eos. ncsu.edu/e115/), which is taught on their own laptops running their choice of a current Linux, Mac, or Windows operating system. E115 prepares students for engineering computing and gives them hands-on experience in the maintenance and effective use of their own computers to interface with Eos and Unity resources.

Help with Eos The Guide to Eos and Unity Computing is available online at http://www.eos.ncsu.edu/guide and at the NC State Bookstores. Information Technology and Engineering Computer Services (ITECS) develops Eos and provides IT support to the college. For assistance, e-mail eoshelp@ ncsu.edu, or contact the help desks in 203 and 226 Daniels (24/7) or 204 Daniels (8-5 M-F).

Guard Your Password Lock up your personal file space, e-mail, registration info, and much more just by keeping your Unity password private.

North Carolina State University is committed to providing an inclusive environment for all students. This commitment extends to information technology resources, including the Web. In 2006, the university approved a Web Page Accessibility Regulation to ensure the accessibility of official Web content and services to people with disabilities. To accommodate students with disabilities, Unity computing labs have designated wheelchair-accessible workstations. Assistive technologies such as screen readers and screen magnification are available on all Unity Windows workstations in labs across campus. Windows and Linux screen readers and screen magnification assistive technologies are available through the Virtual Computing Lab (see the VCL article on page 4). Students can request access to these tools when they make reservations for the VCL.

Here are some possibilities.

Hook Up with ResNet If you live in University Housing residence halls or at Greek Village, ResNet allows you to connect your computer to the high-speed campus data network and the Internet. Automatic Service If you live in a residence hall, you receive ResNet service automatically. It is billed to your student account just as your room and tuition are. The fee is $100 per semester. If you live in a Greek Village chapter house, you can subscribe to ResNet.

Hardware Needed For ResNet • Computer with a current operating system that meets NC State’s minimum recommendations (see page 12). Other computers may work with ResNet, but our staff cannot assist you with them • Ethernet adapter (card). Most new computers come with one of these built in. If yours doesn’t, be sure to have one installed at purchase time • Ethernet cable rated at Category 5 or higher. We recommend you buy this from the NC State Bookstores. Other cables are less reliable on ResNet. • Do NOT use a phone cable

Big ideas for small devices. NC State University has launched the NC State Mobile Web — a mobile-friendly collection of online news, events, tools, and ser vices available from almost any mobile device. Check often for the new features that are being added to this collection.

http://m.ncsu.edu

The Disability Services Office (http://www.ncsu. edu/dso/at) has a range of assistive technologies and devices that students may borrow. This office also provides course materials in alternative formats. Visit http://oit.ncsu.edu/accessibility for more about the IT Accessibility Initiative.

University Towers University Towers (UT) is a privately owned residence hall that provides high-speed Ethernet service similar to that of ResNet. Please call 1-800521-3077 if you have questions about connecting your computer to the University Towers network. E.S. King Village If you live in E.S. King Village, you can connect

to the Internet using the Time Warner Road Runner cable modem service provided as part of your rental agreement. Off-campus If you live off-campus, you can use an Internet service provider (ISP). You will need a high speed connection for some campus resources, such as the Virtual Computing Lab (see article on page 4).

Wireless at NC State

Security Software

Configuring For ResNet

Wireless Connection

NC State requires that you install an approved antivirus program and keep its virus definitions up-to-date. This requirement is for all Windows and Apple operating systems. The university provides free antivirus software for all current students online at http://oit.ncsu.edu/antivirus. The standard installation of this software will update automatically.

If your Ethernet adapter is installed correctly and you have a functioning Ethernet cable, you should be able to connect to the network without configuring your computer. Visit http://oit.ncsu. edu/resnet/setup for detailed configuration instructions.

ResNet requires you to keep your computer’s operating system patched with the latest updates and security fixes.

When you first connect your computer to ResNet, you will need to register it by launching a Web browser and following the prompts to enter your Unity ID and password. You must also register any other device you connect to ResNet. If it cannot browse the Web, use any computer to visit http://oit.ncsu.edu/resnet/register and complete the process.

Wireless networking via NC State’s Nomad is provided in at least one common area in each residence hall. Also, you may set up your own wireless access point in your residence hall room. However, if it interferes with any NC State access point, it will be removed from the network. Configure your access point so only you can use it. See http://oit.ncsu.edu/resnet/wireless-config for more information.

See http://oit.ncsu.edu/resnet/securit y for details.

In addition, assistive resources are available in the Assistive Technology Center on the first floor of D. H. Hill Library and the Computer Lab in the Disability Services Office at the Student Health Center. Both of these labs are equipped with computers integrated with assistive tools: • Screen readers • Screen magnification • Voice input • Visual tracking • Scanner/OCR and devices such as CCTV • Refreshable Braille & (tactile) Braille printers

Off-Campus Connecting If you don’t live in University Housing residence halls or in Greek Village, ResNet isn’t available, but you can connect to the campus network through the Internet.

Don’t write it. Don’t share it. You won’t regret it. For more security tips, see “Don’t Get Phished” on page 8 and “Safe Computing” on page 9.

MobileWeb

Registering

Connecting Other Devices To ResNet You may connect any networked device (e.g., computer, game console, DVR) to ResNet, provided it does not interfere with any universityowned equipment or services and does not violate university rules, regulations, or policies. If you wish to connect more than one device, you will need to provide your own hub or switch. A router is not necessary.

Wireless access is available at an increasing number of locations on campus, and there are two features that make it easier to use. Device Registration When registered, your wireless device will automatically authenticate you whenever you connect to the network.

You are responsible for all network activity related to the devices you register on ResNet, including the actions of anyone you allow to use your computer or wireless access point.

Here’s how to register it: 1. Go to https://nomad.ncsu.edu 2. Select Device Registration 3. From the menu on the left, select Add Device 4. Follow the subsequent instructions 5. Watch for an e-mail prompt to re-register each semester

Getting Help

Wireless Access for Guests

ResNet Usage Responsibilities

• Visit the ResNet Web site http://oit.ncsu.edu/resnet • E-mail ResNet staff: [email protected] • Call a consultant at 515-HELP (4357) • Visit the Walk-In Center (see “OIT Technology Help” on page 3)

By changing their service set identifier (SSID) to ncsu-guest, campus visitors can use the network, but can browse only Web addresses beginning with http or https. A visitor’s e-mail software or chat program will not work.

See http://www.comtech.ncsu.edu/wireless/faq_3. php to learn more. Visit http://wireless.ncsu.edu for more details about wireless access.

Wireless Coverage Issues If you experience a wireless outage on campus, report it to the NC State Help Desk (see page 3). For other wireless issues, such as intermittent coverage, go to http://nomad.ncsu.edu/report and let Communications Technologies know about the problem.

12

2010 Computer Recommendations

Computing@NC State Published by the Office of Information Technolog y to introduce NC State students, facult y, and staff to campus computing resources. Paper edition issued annually in summer. Available on the Web at:

Below are the minimum specifications we recommend for a personally owned computer at NC State.

http://www.ncsu.edu/it/computing PUBLICATIONS MANAGER: Christopher Donald EDITOR: Charles Walker CONTRIBUTORS: Everette Allen, BJ Attarian, John Baines, Twanda Baker, Brandon Barbour, Bill Coker, Jude Davis, Rhonda Greene, Tim Gurganus, Marc Hoit, Peggy Hoon, Chris King, Susan Klein, Andy Kurth, David Ladrie, Carrie Levow, John Martin, Stan North Martin, Ellen McDaniel, Hal Meeks, Sarah Noell, Dave Pond, and Don Schmidt SPECIAL THANKS: Adeola Dokun Contact: [email protected] PRINTER: Triangle Web Printing No state allocated funds were used in printing this document.

• We recommend professional-level equipment and software. Consumer-level equipment is not robust enough to meet the evolving needs of a student. • Certain departments and disciplines may require a more robust system. Check with your department to make sure you are meeting their requirements. • College of Management students need a computer that runs Windows 7 Professional 32 or 64 bit. If purchasing an Apple computer be sure to also purchase a copy of Windows. The academic prices on Windows at the NCSU Bookstores are upgrade only. Full version academic pricing may be available elsewhere. • To save energy and reduce climate impact, we recommend purchasing computers with silver or gold EPEAT/Energy Star ratings (visit http:// www.epeat.net)

Extended Warranty New computers usually come with only a one year manufacturer’s war ranty. We highly recommend that you purchase a three year warranty from the manufacturer.

System Backup We recommend an external hard drive at least as large as the one in the computer. This will let you back up your entire system so that you can restore it if your hard drive fails. An extended warranty will cover the hard drive but not the data stored on it, and retrieving your data can cost hundreds of dollars. A Web-based data storage system or removable drive is a good first step, but it is not a substitute for being able to restore your entire system.

Accidental Damage Protection Some manufacturers offer insurance to cover physical damage but not theft. A standard extended warranty will not cover either of these.

Additional Insurance To cover computer theft, you will need to purchase a policy such as renter’s insurance. Such a policy usually also covers theft from the computer owner’s vehicle.

Component

New PC

New Apple

Used Computer

CPU

Intel Core 2 Duo or AMD X2 Dual Core

Intel Core 2 Duo

Intel Core 2 Duo 1 GHZ or AMD X2 Dual Core

The Office of Information Technolog y provides computing help and consulting ser vices for the students, and staff of NC State University.

System RAM

4 GB

4 GB

2 GB

Optical Drive

DVD+RW

DVD+RW

DVD+RW

Hard Drive

250 GB

250 GB

160 GB

Operating System

Windows 7 Professional OS X v.10.6 64 bit

PC: Windows 7 Pro, 32 bit Apple: OS X v.10.6

Web: http://oit.ncsu.edu

Ethernet Adapter

Yes

Yes

Yes

See “OIT Technology Help” on page 3 for

Wireless Card*

Yes*

Built-in**

Yes

specific help services and contact information.

Warranty

3-Year

3-Year

1 Year Remaining

Antivirus Software http://oit.ncsu.edu/antivirus

Free from NC State

Free from NC State

Free from NC State

External Hard Drive

250 GB

250 GB

160 GB

Cable Lock

Combination Cable Lock Combination Cable Lock Combination Cable Lock

OIT Services

* If you plan to connect a desktop computer to a local wireless network, you will need a wireless card. **Except for the MacPro desktop, most new and existing Apple computers have built-in wireless.

ClassMate

Green IT Does your computer have a smokestack? Maybe not, but electricity use is responsible for 52 percent of NC State’s carbon emissions - about 10 percent from personal computing. You can help NC State reduce the campus “carbon pawprint” and support global sustainability efforts. Here are some easy first steps:

Save energy

• Activate your power management settings • Deactivate screensavers • Don’t leave your computer running all night

Save paper

• Print on both sides of paper

Save the planet

• Purchase EPEAT and ENERGY STAR electronics • e-Cycle. Delete personal information and then

donate your old computer and mobile devices. • Use campus e-waste services. • Telework using Google Apps, NCSU Libraries’ Electronic Resources, or VCL • Learn more about Green IT: http://oit.ncsu.edu/green-it • Join NC State’s sustainability efforts: http://www.ncsu.edu/sustainability/index.php

Want to learn skills without paying for more classes ? T he Office of Infor mation Technolog y offers free classes for graduate students, faculty, and staff on many of the most popular software applications.

Adobe Creative Suite 4 • Photoshop • InDesign • Acrobat Pro

Microsoft Office 2007 • Microsoft Word

• Microsoft Excel • Microsoft PowerPoint http://webapps.ncsu.edu/classmate