1. Computer Support. Office of Information and Instructional Technology ACCESSING TECHNOLOGY AND TECHNOLOGY SERVICES AT SHRP

Office of Information and Instructional Technology A CCESSING T ECHNOLOGY AND T ECHNOLOGY S ERVICES AT SHRP 1. 2. 3. 4. Computer Support Technology R...
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Office of Information and Instructional Technology A CCESSING T ECHNOLOGY AND T ECHNOLOGY S ERVICES AT SHRP 1. 2. 3. 4.

Computer Support Technology Requirements & Recommendations Provisioning: Establishing your access to University Systems Getting Help

1. Computer Support SHRP’s Office of Information and Instructional Technology provides support for the following hardware and software: ƒ Windows-based computers (desktops and laptops) ƒ Windows XP and Windows 2000 operating systems o NOTE: Windows 7 and Apple operating systems are not supported. ƒ Microsoft Office versions 2003, 2007, and 2010 ƒ Internet Explorer version 7.x o NOTE: Neither IE 8 nor IE 6 is supported ƒ Firefox version 3.x ƒ Symantec Norton AntiVirus – FREE to all students! o To download, go to http://istreg.core.umdnj.edu and select “Symantec for Students” from the ‘Registering for’ dropdown list. Additionally, we offer technical support services for the following: ƒ Account Provisioning: for accessing various UMDNJ systems, such as Email; Printing; CORE; ANGEL Learning online course system; Wireless network ƒ Password Reset ƒ Network Resource Registration ( e.g., Laptop) ƒ Access Wireless Network ƒ Access to UMDNJ Email ƒ Access to Computers in SHRP Computer Labs ƒ Access to Network Printers Currently, SHRP does NOT support the following: ƒ Windows Vista or Windows 7 ƒ Internet Explorer version 8.x ƒ Firefox versions 1.x or 2.x ƒ Netscape, Safari or other web browsers/versions of browsers not in the supported list, above ƒ Linux - All versions ƒ Macintosh computers, although UMDNJ’s ActionLine may provide rudimentary Mac support o Contact the UMDNJ ActionLine at: [email protected] or 732.743.3200 SHRP expands our support of additional programs/versions as the University’s Information Systems and Technology division (IST) certifies them for use within UMDNJ’s network. When using unsupported software, certain University systems may not correctly function or be accessible at all. Neither SHRP nor UMDNJ supports uncertified software, and may not be able to help with questions or difficulties you may have with such unsupported programs.

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Last updated 03.17.2011

UMDNJ-SHRP Office of Information and Instructional Technology

2 . Te chnolog y R e q u ir e m e n ts & R e com m e ndation s The following recommendations provide a reasonable baseline to advise you in providing for your education needs. However, given SHRP’s growing use of technologies that support and enhance learning in as well as out of the classroom, it is quite likely that you may enroll in a particular course that has additional technology requirements. Always confirm with your program director and course instructors. GENERAL HARDWARE AND SOFTWARE SPECIFICATIONS PLEASE NOTE: All of the following are also provided in SHRP’s computer labs. • Computer 9 Processor: Dual Core, recommend 2.0 GHz or faster 9 RAM: recommend at least 2 GB 9 Video RAM: recommend at least 128 MB 9 Hard Drive: recommend at least 160 GB • Monitor: Minimum Screen Resolution1 of 1024 by 768 (Recommended: 1280 by 1024) • Broadband Internet connection2 (such as DSL or cable modem) • Adobe™ Flash (Latest version): http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash • Adobe PDF Reader (latest version) http://get.adobe.com/reader • Java: http://www.java.com • iTunes: http://www.apple.com/itunes/download • Quicktime: http://www.apple.com/quicktime/download • Whether online or in-class, nearly all of your courses assume you have access to and are able to • •

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use Microsoft® Word, Excel and PowerPoint A reliable printer One of the following web browsers, configured per below: WINDOWS — XP or VISTA

Internet Explorer 7.x (not IE8 or IE6) Firefox 3.x (A minor display conflict* with UMDNJ’s web portal) Safari 3.x (not recommended for web courses)





MACINTOSH — OS X

Firefox 3.x (minor display conflict∗ with UMDNJ’s web portal) Safari 3.x (not recommended for web courses)

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Change resolution in WindowsXP: http://tinyurl.com/scrnrezXP in Macintosh OS X: http://tinyurl.com/scrnrezMacOSX in Windows Vista: http://tinyurl.com/scrnrezVista

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Frequent access to your UMDNJ email account is required, per school policy.



Upon entering the my.umdnj.edu portal using Firefox, you at first may see only one column of channels. Simply click on any other tab, then back to the ‘Welcome’ tab and; when the screen refreshes, you should see all three columns. This issue, however, does not interfere with functionality, including accessing UMDNJ’s web course system.

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Computer Support/Technology Requirements & Recommendations

UMDNJ-SHRP Office of Information and Instructional Technology • • • •

BROWSER CONFIGURATION

Accept Cookies Pop-Up Blocking Disabled JavaScript Enabled (For guidance on enabling JavaScript, please go to http://tinyurl.com/enablingJS) JAVA Virtual Machine version 1.6.x installed (For a free download of Java please visit http://www.java.com)

SOFTWARE–SPECIFIC RECOMMENDATIONS

Web-Based and Web-Enhanced Courses (ANGEL Learning Systems) Whether your class is face-to-face but web-enhanced or it’s entirely web-based, expect a “broadband” connection to the Internet to be necessary. (DSL and cable are two common forms of broadband Internet connection.) Additionally, most courses assume that your monitor is displaying at least 1024x768 pixels. Some courses may also include audio, requiring speakers or headphones, as well. For more on how to prepare for ANGEL Learning, please go to SHRP’s ANGEL Information page and click on the “Getting Started in ANGEL” link listed under the For Students section.

Podcasts, Vodcasts, and streaming media (iTunesU) In addition to a broadband Internet connection, you will need speakers or headphones to listen to any audio or video tracks you download from SHRP’s podcast/vodcast repository. While you may prefer the convenience of loading class lectures onto your portable device, an iPod™ or other portable mp3 player is not necessary. Once you’ve installed iTunes on your computer (available from http://www.apple.com/itunes/download), you’ll be able to play these files from there. You may also need to install QuickTime (available from http://www.apple.com/quicktime/download) to play back any video files your course instructor may choose to place in iTunesU.

Web Conferencing (Elluminate Live!) Many instructors at SHRP use Elluminate Live™ to provide web-conferencing (that is, real-time audio and on-screen visuals, and web-cam video, shared among class participants). Web-conferencing may be used for discussions, presentations, demonstrations, evaluations and other activities, particularly in courses that occur primarily online. To participate, you’ll need a broadband Internet connection. You will also need either [1] a microphone and headphones or [2] a headset (that is, headphones that include an attached microphone). Alternatively, many webcams include a built-in microphone. In this case, you would still need headphones. Speakers are not an option, as your microphone will pick up the sound coming from speakers and cause feedback that will disrupt the discussion. A webcam is generally optional, although your particular class may require video, depending on the type of activity needed. As always, check with your course instructor to be sure.

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Computer Support/Technology Requirements & Recommendations

UMDNJ-SHRP Office of Information and Instructional Technology For more on using Elluminate Live, please go to SHRP’s Elluminate Information page .

Class Capture (Echo360) A growing number of faculty are taking advantage of SHRP’s Echo360 Class Capture system to record lectures and other presentations, which then become available to you on the web. Useful for reviews and making up for missed lectures, these Echo360 recordings include the lecturer’s audio and projected visuals (slides) used during the lecture (and may include video, as well) all synched together during playback through your web browser. A particularly useful feature of these recording is your ability to jump directly to specific points in the lecture by clicking on thumbnails of the lecture visuals (slides). Should your course instructors plan to “capture” any of your class lectures, then in addition to requiring a broadband Internet connection and speakers or headphones, there are certain software requirements. You must have both Windows™ MediaPlayer (version 9 or above) and Adobe™ Flash (version 7 or above) installed. And to view the video portion of a captured lecture, you must use version Internet Explorer™ web browser. Specific Academic Program Requirements Please check with your program director or instructor for the technology needs of each specific class.

3. Pr ovisioning and Access Please click here to review IST’s3 New Student Access to Technology Services page.

To initialize your access to UMDNJ’s various technologies, such as UMDNJ email; web-based courses; the my.UMDNJ.edu portal; and so on: 1. Go to https://startup.umdnj.edu. 2. Enter the ID/PIN in the letter you received from Admissions. 3. Follow the on-screen instructions to establish your logon credentials (username and password). If you have difficulty with any aspect of provisioning, please contact the UMDNJ ActionLine at: [email protected] or 732.743.3200. If you have misplaced your Admissions letter, please contact SHRP Admissions: http://shrp.umdnj.edu/prospective_students/admissions MY.UMDNJ.EDU – The University’s Web Portal UMDNJ’s web portal is your primary means of accessing University systems, along with a broad range of information and other resources that can help enhance your success. Email; web IST: Information Technology and Services is the IT function for the entire University. (SHRP’s Office of Information and Instructional Technology supports our School’s use of both University-wide and SHRP-specific technologies—at times, in conjunction with IST—to better serve our faculty, students, and staff.) 3

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Computer Support/Technology Requirements & Recommendations

UMDNJ-SHRP Office of Information and Instructional Technology courses; emergency notifications; financial aid; registration, grades and other critical information are accessed through this one essential site. my.umdnj.edu also provides an easy way to synchronize your passwords for Email, ANGEL Learning, the wireless network and access to computers in the computer labs and libraries. EMAIL: Official communications; Avoiding deactivation; and Forwarding to another address PLEASE REMEMBER: Even if an instructor elects to email to your personal email account, per University policy, all official SHRP and UMDNJ communications are sent only to your “@UMDNJ.edu” address. As stated in SHRP’s Student Handbook, you are responsible for checking your UMDNJ account on at least a weekly basis. Should you choose to use UMDNJ’s Email Forwarding4 feature, you must ensure: [1] that it is working properly and [2] is forwarding to an active account that [3] you check at least weekly. IMPORTANT: Per University policy, emails located in the “Inbox,” “Sent,” or “Sent Items” folders will be

removed every 45 days. There are several options for saving emails beyond the 45-day limit, including creating custom folders on the server, or using an external email client to download emails to your For more information, please see the official University email policy: personal computer5. http://www.umdnj.edu/istweb/istaccess/student/acs_empl.shtml

Regardless of whether you choose to take advantage of UMDNJ’s Email Forwarding feature (that automatically forwards messages sent to your UMDNJ email address to an alternate personal address), you are responsible for keeping the Email Forwarding settings up-to-date, such as when you stop using one personal account and begin using another. • PLEASE NOTE: Students who use Email Forwarding often stop getting their UMDNJ email messages because they forget to update the Forwarding settings when the target personal account is dropped. Another common cause of undelivered forwarded UMDNJ email is that the messages are blocked by your personal email service provider, by your email program or by Internet security software on your computer. Please make sure to check your “Junk Mail” folder periodically as UMDNJ emails may be labeled as “spam” by your email provider.

To set up Email Forwarding, log into my.UMDNJ.edu and click on the “Setting up Email Forwarding” link listed under the ‘Student Toolbox’ topic, within the ‘UMDNJ Toolbox’ channel (left column on the ‘Welcome’ tab) 5 Instructions on setting up external email clients: 4

http://umdnjwebprod.umdnj.edu/ca/ist/core_services/core_messaging.shtml

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Computer Support/Technology Requirements & Recommendations

UMDNJ-SHRP Office of Information and Instructional Technology

4. Get ting Help Technical Support is available through a number of channels. How you request support depends on the specific technology or system you’re using. TECHNOLOGY OR SYSTEM

REQUEST METHOD

ANGEL issues

UMDNJ Toll-Free 24/7/365 Support: 877.708.2897

my.UMDNJ.edu login failures

UMDNJ Toll-Free 24/7/365 Support: 877.708.2897

University email

IST’s ActionLine: 732.743.32006 or [email protected]

Network issues

IST’s ActionLine: 732.743.32004 or [email protected]

SHRP service requests (labs; print quota; etc.)

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We wish you well and look forward to supporting your successful studies at SHRP. We encourage you to contact us for clarification concerning these guidelines. Vernon Cabalfin, Director Office of Information & Instructional Technology

Matthew Rosenthal, Manager Instructional Technology Services

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9 http://shrp.umdnj.edu/tech4sure 9 [email protected] 9 973.972.9171

From an on-campus phone, call 3.3200 or from Scotch Plains campus, 86-3.3200

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Computer Support/Technology Requirements & Recommendations