Complete water management from a partner you can trust

On average there are approximately 200-300* reported cases of Legionnaires’ disease each year in the UK * Source: HPP

We’re redefining the future for people and places With a workforce of over 80,000 people worldwide, Interserve is one of the world’s foremost support services and construction companies. Listed in the FTSE 250 Index, we have a gross revenue of £3.4 billion. We are experts in delivering facilities services, from single service solutions, to integrated services or total facilities management. Whatever the solution we have the expertise to enhance your business performance and brand. We will give you intelligent solutions based on service, cost and efficiency to mitigate risk, respond to your challenges and protect your brand. Our commitment to safety, sustainability and outstanding customer service is reflected in our many accolades and, more importantly, our long term client relationships.

Service expertise

Sector expertise

We provides a wide range of essential services with specialist industry experience: • Building maintenance • Cleaning • Catering • Energy management • Facilities management • Fire safety • IT hygiene • Security • Waste management • Water safety • Window cleaning

• • • • • • • • • • • • • •

Government Defence Education Health Industrial Justice Leisure and hospitality Local government Nuclear Pharmaceuticals Professional services Retail Technology Transport

How we can help Our water management service is designed to ensure you are fully compliant with Health and Safety regulations and that you have the ability to manage your water systems safely and efficiently. Our water consultants can advise on the right technical solution to meet the needs of your site and we can provide a reliable and cost effective inspection and maintenance service. We are very serious about:

In-house laboratory

Design solutions

Water treatment facilities

• Health and safety • Your compliance • Sustainability • Improved productivity and efficiencies • Workforce well-being and employee engagement • Delivery through partnership • Outstanding customer service.

Consultancy Systems and support services

Remedial work

Water management solution Interserve has been providing a comprehensive water quality management service across the UK for over 40 years. We have built our business on the provision of a superior service that protects and gives our customers peace of mind. We provide a complete water management service. Legionella services ACoP L8:

Water treatment services:

• Risk assessment • Awareness training • Control scheme management • Remedial work.

• Bespoke design solutions • Unique water treatment facilities • Comprehensive in-house laboratory.

Legionella risk assessment

Legionella awareness training

Legionella control scheme

Qualified service team Our field services team of qualified engineers and safety consultants work from our regional branches, offering professional support as well as local knowledge.

You’re in safe hands As a business, under general health and safety law you must consider the risks from Legionella that may affect your employees or members of the public and take suitable precautions. By law an employer, or a person in control of the premises (for example, a landlord), must:

• Identify and assess sources of risk • Prepare a scheme (or course of action) for preventing or controlling the risk • Implement and manage the scheme – appointing a person to be managerially responsible

• Keep records and check that what has been done is effective • If appropriate, notify the local authority that you have a cooling tower(s) on site.* *Source: All the above information is provided by the Health and Safety Executive

Legionella ACoP L8 risk assessment A Legionella risk assessment lies at the centre of compliance with water management. The HSE’s ACoP L8 requires that a Legionella risk assessment is completed for every building that is covered by the requirements of HASAWA 1974. This document should be reviewed or updated regularly. Stored water, drinking water, process water, closed systems and cooling towers are all covered within the ACoP L8. To safely manage your water quality it is therefore vital that your water systems are properly assessed for their water quality risk. Our experienced staff have a high level of knowledge and skill in identifying

Legionella hazards and the people potentially at risk. We will issue a full comprehensive report, allowing you to take the necessary steps to protect against

Legionella at your premises, ensuring safety and compliance with the more complex areas of legislation.

Awareness training Interserve believes that education and development of staff should be at the forefront of all businesses. We pride ourselves on the proactive approach and dynamic delivery style we use to support our clients. We can deliver Legionella training in a variety of methods, including online interactive e-learning, classroom training and via a training academy. Our approach is simple and delivered in an enjoyable manner.

Online Legionella awareness We can deliver a popular e-learning course for all of your employees. Our quality assured and interactive course provides

Ensuring your people have the tools to effectively mitigate the risk of Legionella

users with greater flexibility as staff can work in their own time and pace - your business will benefit from the reduction in time large groups of your employees are not performing their usual roles. You can easily track completion of the training and certification of your staff and the system also provides a free refresher 12 months after the original course was completed.

Classroom training We can also deliver bespoke on-site Legionella awareness classroom training. It may be your employees already have some knowledge that needs to be tested by experts or that you need to show the responsible people within your organisation are fully competent to manage the risks.

This training can be delivered under our City and Guilds registration as an Accredited Training Centre if required.

Training academy We have created a dedicated training academy that combines a fully fitted training area for groups up to 12 alongside a practical area that allows the trainer to demonstrate and the trainees to practise. This is an invaluable tool when presenting complicated installation and maintenance tasks, and is not available from any other water treatment company.

Control scheme management Legionella monitoring An integral part of the ACoP L8 requirement is the need for a business to undertake regular monitoring and checks on its water systems to ensure everything is operating within the guideline parameters. On the issue of the 4th edition of ACoP L8, the majority of the guidance for controlling and monitoring water systems was separated into a HSE issued document entitled HSG 274. This document is published in 3 parts covering evaporative cooling systems, hot and cold water systems and other risk systems.

Our water consultants can provide you with a reliable and cost effective water system management service, a service that will ensure your water systems remain free from proliferation by Legionella Bacteria. Our service includes regular analysis and reporting of water systems along with recommendations for any treatments that are needed. Our comprehensive water quality maintenance system will provide your business with a quality service fully supported by Interserve, one of the largest and most trusted water service companies in the UK.

All of the water hygiene services we offer are designed to keep you fully compliant with current legislation and guidelines and are used by many companies and organisations throughout the UK.

Ongoing monitoring: • Temperature checks • ClO2 (aq) checks • Cooling tower monitoring • Tank inspections • Shower clean and disinfection • Calorifier drain flush • Risk reviews • Sampling • Thermostatic mixing valve servicing.

Remedial work Once the risk assessment has been completed, our qualified water experts will make recommendations for any modifications and renovations needed to the water services, which may be necessary in order to ensure regulatory compliance with the current legislation. We offer a comprehensive range of remedial services and water safety solutions, which include tank lining, tank replacement, system disinfections and all necessary plumbing alterations for your water system. By using our expert water quality risk assessment services you can take the effort out of managing your water quality. Remedial work carried out: • System clean and disinfection • Tank replacement • Tank relining • Insulation • Pipework modifications.

Bespoke design solutions Interserve is accredited under ISO 9001:2008 to design, build and install dosing equipment and pre-treatment plant. Application can be used for boilers, cooling towers and other water process equipment that may require un-manned regular dosing of scale, corrosion and biocidal chemicals. We can also design, build and install cooling towers to standard sizes or your own

specific requirements using our own in-house design engineers and draftsmen. We have the experience and expertise to provide bespoke solutions to satisfy customer specifications or where site conditions dictate the need for specialised equipment. Our designs are tailored to ensure our clients’ requirements are satisfied operationally and economically.

Working closely with our customers to develop bespoke equipment solutions to meet their business’ needs

Unique water treatment facilities Interserve manufactures all equipment out of our Birmingham office under ISO:9001:2008. We have a wide portfolio of water treatment equipment for both industrial and public/private sector applications. We also offer a technical support service to ensure treatment regimes are employed at optimum efficiency and hygiene levels. We supply our own chemical range that includes boiler water and cooling

water regimes designed to comply with BS2486:1997 and ACoP L8 respectively, closed system inhibitors, biocides and process treatments. We design, manufacture and monitor our own range of ClO2 dosing systems for Legionella control in domestic hot and cold water systems that incorporate our patented Chloroxy-Tech (SCD) scale and bacterial control chemicals.

All of our equipment has ISO:9001:2008 accreditation for the design and development of water treatment equipment. • Cooling towers • Chlorine dioxide generators • Water softeners • Magmove filtration unit • UV systems • Other pre-treatment plant.

Comprehensive in-house laboratory Interserve offers unique services tailored perfectly to your water management needs. We operate a modern, well equipped microbiological and analytical chemistry laboratory that has the capability to perform most analysis with regard to water treatment or water hygiene. We cover applications and systems such as: • Domestic drinking water • Swimming pools • Boilers • Cooling towers • Heating • Chiller water • Private supplies

Advanced testing facilities managed by experienced microbiologists and analytical chemists

We have developed our own unique laboratory reporting system were we can provide reports which allow our clients to self interpret results quickly and efficiently, without them needing to be experts. Our traffic light reporting system is your guide to instantly know if your samples are within the set parameters. We have bench marked our reporting against current water regulations. In addition to this report we will recommend a suitable course of action if the results are not within the bounds of applicable standards.

We offer a wide range of microbiological and critical analysis including: • Legionella analysis (independent UKAS Lab) • T.A.C.C • Pseudomonas aeruginosa • Coliform and E.coli • Other analytical services.

Real-time updates Whenever we have completed a service, information about the service is immediately available for you to view online - this is because we use the latest digital pen technology to capture data straight in the field. Our engineers complete service reports using digital pens on special, bespoke forms and a paper record of the visit and Certificate of Service is also left on site. This allows us to create, transmit and post online an exact copy of the handwritten form in PDF format within minutes of our visit having taking place.

Rapid response Secure, efficient and traceable data capture that is simple, reliable and portable.

Accreditations and memberships Industry expertise We hold the following accreditations to demonstrate our commitment to industry standards, showing we achieve excellence in everything we do: • British Safety Council • Legionella Control Association (Cat 1) • OHSAS 18001, ISO 9001, ISO 14001

• Membership of CQI • Membership of the Institute of Healthcare Engineering and Estates Management (MIHEEM) • National Pool Plant Operators Certificates • ROSPA • SafeContractor approved • Water Management Society.

Nationwide coverage We directly employ teams of over 100 field service engineers across the following regional branches; Birmingham, East Kilbride, Newton Abbott, Nottingham, Preston, Wokingham, providing our customers with a comprehensive reactive service 24hrs a day, 365 days a year for life-safety systems.

East Kilbride

Preston

Nottingham Birmingham

Wokingham

Newton Abbott

Water Services Unit 1 Powke Lane Industrial Estate Blackheath Birmingham B65 0AH T: 0800 028 3109 E: [email protected] www.interserve.com

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