CAFM User Guide

http://maintenance.stmodwentudentliving.co.uk

Within St. Modwen Student Living residences, residents are required to complete an on line maintenance request via the CAFM link (Computer Aided Facilities Management) found on your student website or http:// maintenance.stmodwenstudentliving.co.uk for all necessary repairs. The following information will guide you through the process, however if you have any questions/queries please contact the St. Modwen Student Living staff at the Admin Office between Monday – Friday 08.30-17.30. Routine repairs only will be carried out between 08.30-17.30 Monday – Friday. To report an emergency repair etc. contact site Security on (01792) 606010 or press *1 from the internal phones located in the ground floor of each block. In the case of an ‘Emergency Fault’ the immediate response may be a temporary fix, with the fault permanently repaired as soon as possible. Priority one works reflects incidents or defects which require an immediate response. These defects are possibly endangering the health and safety of people, causing major damage to buildings or contents, or affecting the security of the premises or its occupants. Priority two works refers to work that does not present an immediate threat to the health and safety of people but requires a swift response to prevent further damage or deterioration. Priority three works means standard works which if not attended to could result in a reduction in the quality of the service(s) provided. Priority four works means work of a routine nature. For further information on target repair response times please refer to your student handbook. Disclaimer: Misuse of the fault reporting system i.e. generating false reports, may result in disciplinary action being taken against you.

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue Log In Screen. Log in via the student website or by typing http://maintenance.stmodwentudentliving.co.uk into your browser. Your student number is your user name. Your password for your first log in is “password”. After the first log in you will be required to change your password.

Once you have logged in you will be directed to the screen below. This is your home screen and you will be able to Log new faults/issues and also check on the progress of any previously reported faults/issues. To Log a new fault/issue — click on the “Log a Work Order”

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue

Please check that your details are correct. Your student number & email address will be automatically entered. Then click on the Location to enter the location of the issue. This will automatically default to your room. (If you have any difficulty changing the location please just make sure you let us know where the issue is, in the description of the fault.

Please enter the building name which relates to the location of the fault.

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue

Please enter the floor number which relates to the location of the fault.

Please enter the flat number which relates to the location of the fault (if applicable).

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue

Please enter the room number which relates to the location of the fault (if applicable).

Please check that your details are correct. Then click on the spy glass in the ‘Fault Report Type’ field, to bring up a list of Fault Descriptions

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue

Click on the Search Box: A pre-populated list of fault report types will pop up.

Click on the relevant fault type.

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue Enter text in (1), stating exactly what the fault is, where it is (important) and if there is a risk to Health & Safety (i.e. Trip Hazard, Electric Shock, etc.). Please give us as much information as possible to help us prioritise and action it appropriately. Once you are have completed all details, click on the “Save” tab (2).

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The Report has now been sent to the St. Modwen Student Living Helpdesk. You will be contacted via your student email address or called to arrange access if the works are to your room - we require your approval to access your room to assess the issue. The Helpdesk will send one of the Student Living Facilities staff to assess the issue as soon as possible. Once assessed the issue will either be repaired, a replacement ordered or if an external contractor is required they will be instructed to attend at the earliest opportunity. You will be updated on the progress of your report throughout the process. If you have any concerns or problems completing the report, please do not hesitate to contact or visit the St. Modwen Student Living Admin Office in the Tower.

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue You will receive a notification that the Works Order has been assigned and it will give you a unique reference number (1). Your Work Orders are also listed on the left of the screen (2)

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Once the job has been issued to the Student Living Facilities staff, you will receive a notification that the Works Order has been issued and it will show as OPEN on your screen

http://maintenance.stmodwentudentliving.co.uk

How to Report a Maintenance Issue

Once the job has been completed you will receive notification that the Works Order has been resolved and it will show as RESOLVED on your screen This will remain in your history box.

If the job has been put on hold you will receive another notification that the Works Order has been put on hold and it will show as ON HOLD on your screen, with reasons. This will remain in your history box.

http://maintenance.stmodwentudentliving.co.uk