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“

You're sure to get it in Beggs & Partners a saying as true 50 years on as it was when the company was founded in 1960. Brian Beggs, Director

welcome...

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WELCOME TO THE BEGGS & PARTNERS’ 50TH ANNIVERSARY BOOK...

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Norman Beggs, Chairman (left) and Brian Beggs, Director - sons of company founder, the late William Beggs.

IT'S HARD TO FATHOM THAT BEGGS & PARTNERS HAS BEEN IN BUSINESS FOR HALF A CENTURY...

50 th Anniversary

F

rom a staff of just eight people in small premises in Great Patrick Street, the company now employs over 150 across five branches in Northern Ireland – simple facts that show just how far the company has progressed in 50 years. But Beggs & Partners is about so much more than just facts and figures. Despite the passage of time, we are still indebted to our company founders – the late William Beggs and his 'Partners' – Stanley McMullen, David Moorehead and Arthur Robinson. They understood the plumbing and heating marketplace and used that knowledge to create a company that simply set out to meet the needs of this industry. Within this simple ambition, they placed a focus on service above price and established a company with an ideal that if you look after your staff, they

will look after you. This straightforward philosophy remains at the core of what we do today and in putting together this anniversary book we wanted to provide an insight into how this philosophy is delivered by talking to the people who are at the heart of the business. As you will see, there was plenty to laugh about along the way but in the end we achieved what we set out to and that's to provide a first-class service to Northern Ireland's plumbing and heating industry. That this company has been in business for 50 years is down to the loyalty of our staff, our suppliers and our manufacturers and to them all we issue a heartfelt thank-you. We hope you enjoy reading the stories behind our history just as much as we enjoyed compiling it!

overview...

Scott Abernethy, Trade Counter Manager, Belfast, helps a customer.

Company Founder, the late William Beggs.

Stanley McMullen, one of the original ‘Partners’. Loading up another delivery in Maghera.

Still serving the city in Belfast.

Arthur Robinson, one of the original ‘Partners’.

Jimmy Moody, Branch Manager, Maghera.

David Moorehead, one of the original ‘Partners’.

HALF A CENTURY IN BUSINESS FOR A FAMILY-RUN COMPANY THAT HAS SEEN – AND DONE – IT ALL! BEGGS & PARTNERS LOOKS BACK TO THE PAST BUT PLANS FOR THE FUTURE...

AFTER 50 YEARS,

best in the business Beggs & Partners

CONTINUES TO BE THE

T

hrough boom and bust, recession and economic growth, bombs, strikes, the good times and the bad, Beggs & Partners has been a constant in the province's plumbing and heating industry. The company celebrates 50 years in business this year, becoming one of the few family-run businesses to genuinely meet this significant milestone. But strangely, the Beggs & Partners of 2010 is not as different from the Beggs & Partners of 1960 as you would expect. Needless to say, the products and the industry have changed significantly over the last half-century but right at the heart of the company remain the same business and people philosophies put in place by founder, William Beggs. Yes, it would be all too easy to deliver platitudes to describe the success of the company, highlighting the high standard of service and competitive prices, but that would serve as an injustice to a company that offers so much more.

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ANNIVERSARY

Keeping the stores tidy!

Signing off on another delivery!

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The UFH section in the ‘Green Room’ in Portadown.

The Beggs & Partners’ fleet is a familiar sight across the province.

Although, customers of Beggs & Partners know that anyway! Norman Beggs, current Chairman, former Managing Director and son of company founder, William, describes it perfectly. “We always try to stay true to our original principles,” he said. “What you aim to achieve is 100% stock maintenance to ensure you have what the plumber wants there and then.

FACTOR “But, at the same time you must always be looking ahead, be innovative and openminded to new advances and stock accordingly. “Price is always a big factor and you have to match that with a first-class service – everything from initial ordering through to final delivery, even the paperwork, must be simple, straightforward and error free. “That all may seem obvious but I think what

my father recognised was that, to achieve this, you have to have a happy workforce and that really is at the heart of everything we have achieved.” This is backed up by William's other son, Brian, who is also a Director, with his main responsibility being the Ballymena branch. “Dad was viewed very much as a father figure and he certainly recognised the importance of a happy staff and so went out of his way to ensure they were content,” he said. “That is probably one of the most important lessons he passed onto us.” These lessons have been passed down through generations of the Beggs family and to the current Board of Directors who are all working together to build on the legacy William Beggs established 50 years ago to ensure that Beggs & Partners remains an important part of Northern Ireland's plumbing and heating industry for the next 50 years!

Current Board of Directors ■ ■ ■ ■ ■ ■ ■

NORMAN BEGGS BRIAN BEGGS IAN BEGGS NEIL BEGGS GEOFF MELDRUM RICHARD ROBINSON STEPHEN PYPER

William Beggs Mr and Mrs Beggs.

COMPANY FOUNDER HONESTY WAS THE BEST POLICY FOR THE LATE WILLIAM BEGGS AND IT WAS A STANDARD HE BUILT THE COMPANY UPON...

The

FATHER FIGURE founder who was

AHEAD OF HIS TIME!

I

nnovator, father figure, astute businessman, forward thinker – all words used to describe company founder, the late William Beggs. But, overall, it was the Belfast man's ability to look at the bigger picture that set him apart, particularly in the business world. He established the company at a time when few thought of challenging the established order in the plumbing and heating sector that saw four merchants effectively controlling the industry in Belfast and, in turn, the province.

William, who died suddenly on May 9, 1992, also ensured that the company always remained at the cutting edge with regards to introducing the latest products and he achieved that by instilling into his staff the need not only to listen to customers but to also react to their demands. With a firm but fair attitude to dealing with everyone, he instilled the 'honesty is the best policy' message into the company.

HONEST

William Beggs pictured outside the company’s Great Patrick Street premises in 1965.

“Dad taught us always to be honest with customers,” explained Director, Brian Beggs. “In business, trust is vital so if you are honest then customers will respect that. They will remember broken promises and while it might not always be easy, honesty always is the best policy!” But it was how he dealt with staff that really set William – and with it Beggs & Partners – aside from competitors. This is illustrated by the fact that the company has a very low staff turnover, with many only leaving once they reach retirement age! “Dad always felt that having a happy staff

was very important,” added Director, Norman Beggs. “His door was always open and he was viewed as a father figure by the staff, not just as their boss.” The company's active social scene in the early years played a part in bridging the gap between management and staff and William played a leading role in bringing that about. He also used these events to look after suppliers and manufacturers as well. But he also looked at the bigger picture as well, as Brian explained. “He always felt that having a happy staff was vital to achieving success,” he said. “He recognised that if you allowed people to build a solid foundation in their life by getting married and buying a house then they would be more settled at work. He also realised that, for the staff, it was in their best interests to ensure the company was a success so everyone was pulling in the same direction. “Although, it was more than that - staff were genuinely looked after and recognised for hard work and dedication. I

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the lights are on...

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William Beggs was into energy saving, even back in the early days, and Ken McBride remembers his ongoing game with the boss over the showroom lights... “Mr Beggs was against lights burning unnecessarily and while working in the showroom, my biggest problem was not the sales but trying to guess which lights he would turn on or off when he arrived for work. If eight lights were on, he would turn four off, if four lights were on, he would turn two off and if no lights were on, he would turn them all on – I just couldn't win, but we enjoyed the game nonetheless.”

OPENING

announcement William (centre) with members of the Beggs family pictured at the Buffaloo Bonanza in 1988.

“IN BUSINESS, TRUST IS VITAL SO IF YOU ARE HONEST THEN CUSTOMERS WILL RESPECT THAT. THEY WILL REMEMBER BROKEN PROMISES AND WHILE IT MIGHT NOT ALWAYS BE EASY, HONESTY ALWAYS IS THE BEST POLICY!” think it helps that a company has a solid reputation for looking after staff as it stands to reason that if it does that for employees, then it will obviously look after customers as well!”

FORMIDABLE The company continues to pride itself in promoting from within, with those who work hard given an opportunity to move up the ladder internally. However, you had to earn your place and it is clear that William not only knew the business inside out but also expected that from every member of the team. “William was a formidable man who always kept me on my toes,” said Current Managing Director, Geoff Meldrum. “He was always very quick with figures and generally had it worked out in his head

before I had even my calculator turned on! “He had a great eye for business and was a highly skilled administrator but what really set him aside was his interest in people at every level. “His door was always open and he always looked after his staff, safe in the knowledge that, by doing that he knew he'd get that same loyalty in return. You only have to look at the length of service of the vast majority of staff to know he was right!” The William Beggs legacy lives on within the company. Beggs & Partners remains true to its founder's business philosophy to this day – not just through the members of his family who continue to run the company, but also through the staff he mentored and helped over the years. That is a legacy worth celebrating!

THE NORTHERN IRELAND MASTER PLUMBERS' ASSOCIATION, IN CIRCULAR 1721 ON JUNE 27, 1960, INFORMED ITS MEMBERS ABOUT THE OPENING OF BEGGS & PARTNERS IN THE FOLLOWING WAY-

BEGGS & PARTNERS 'As most Members are already aware, Mr W.Beggs, late of McLaughlin & Blair Ltd, is commencing business as a Wholesale Plumbers' Merchants, under the above style, at 68/72 Great Patrick Street, Belfast 1, as from 1 September next, where he will be pleased to receive both old friends and prospective new ones. 'His previous policy of granting the utmost protection to the plumbing trade will be rigidly adhered to, and adequate supplies of up-to-date plumbing materials will be available. 'Mr Beggs has asked me to state categorically that none of the Directors and/or Shareholders is interested directly or indirectly in the Plumbing Contracts Trade. (The company has stayed true to the statement in the final paragraph and remains a bone fide merchant to this day!)

Norman Beggs CHAIRMAN LOOKING BACK OVER HIS TIME WITH THE COMPANY, THE FORMER MANAGING DIRECTOR IS GLAD HE WAS FORCED TO JOIN THE FAMILY FIRM...

NO

regrets C

hoices have been few and far between for Norman Beggs. The company's former Managing Director was simply told by his father, William, that he would be joining the family firm instead of going to university and then, 20 years later, was given just two hours' notice before he took over the top job. It very much sounds like his father had mapped out his life for him but hindsight is more than useful and with that benefit, Norman concedes he wouldn't change a thing. “I've no regrets at all,” he said. “I maybe wasn't too happy at the time but I feel very privileged at the opportunities I have been given so it would be unfair and ungrateful to suggest I would change anything.” Norman continues to keep his finger on the pulse at Beggs & Partners, working two or three days a week at the company's Great Patrick Street headquarters, although he has long since dropped the 'Managing' description from his official job title. “I'm leaving all the hard work to the rest of the team,” he said. “I'm a lot more behind the scenes these days and, to be honest, after 44 years I'm tired of the long hours and I'm lucky to be in a position to take a step back. “The team we have in place are more than capable and it makes sense to allow them to take over, as is only right. It's certainly easier than the two hours' notice I received!”

The two hours' notice was probably more about William's determination to leave without a fuss than dropping his son into the hot seat so quickly. “Basically, he came in on a Friday and said that, come the end of the day, he would be finished and that, from Monday morning, I was taking over,” he said. “He didn't want any big fuss, so just left me to tell everyone.” It was certainly a different way of bowing out for the company founder but, as Norman explained, his father didn't stick to the conventional.

INNOVATIVE “You have to remember that he established the company at a time when others didn't even dare think about it,” he said. “He was always thinking ahead and trying to be innovative but, at the same time, his business philosophies were very simple.” Looking back over the company's history – and even how it still operates today – it seems obvious that William wouldn't have decided to step down if he didn't think he was passing the torch onto a safe pair of hands.

The careful decision-making process that has ensured Beggs & Partners remains a steady ship in even the most choppy of waters has been passed down over the years. “I have learned a lot over the years, not just from my father but from a lot of other people as well,” said Norman. “That is what I enjoy most about this work – meeting new people and learning from them. “When I took over as MD there was no doubt that I had to fill big shoes but while I, and the company, remained true to Dad's principles, I'd like to think that we built on them, rather than simply maintaining them.” Norman's rise to the top allowed him to understand the various departments within the company. He had worked over the summer holidays at the Belfast branch before starting full-time in 1966 on the trade counter. He later moved to the pricing department before becoming a sales representative and eventually a buyer. He became a Director in 1975, still keeping a focus on the important area of buying, and his steady rise was capped in 1986

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on the future...

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“We have been through recessions before. The early Eighties and Nineties were hard times but this is very different, especially as the banks aren’t lending as much, which makes business very difficult. It's a complex situation but I'm glad the company has remained on a firm footing and is in a position to meet the current challenges head on while also helping our customers.”

k c e d e h t hit

y Moody, er, Jimm h Manag c card n ra B o ery g od Maghera an as a v rm o N rs e rememb n was at and Bria n a rm player. o et N cturer t time I m a manufa “The firs nised by a rg o icular, t rt h nig an, in pa a casino at Norm th r e b m e and I rem atch.” one to w e th s a w

Norman Beggs (far right) enjoys a night out with staff at the Odyssey. Also included in the picture are Beggs & Partners’ staff Rachel Martin (far left) and Michael Turkington.

“WHEN I TOOK OVER AS MD THERE WAS NO DOUBT THAT I HAD TO FILL BIG SHOES BUT WHILE I, AND THE COMPANY, REMAINED TRUE TO DAD'S PRINCIPLES, I'D LIKE TO THINK THAT WE BUILT ON THEM, RATHER THAN MAINTAINING THEM.” when he became Managing Director. All those year's at the coalface proved worthwhile and, in the first year under Norman's charge, the company quadrupled its profit. “I am very proud of that,” Norman admits.

BUILD Under Norman's direction, the company added new branches and staff, moving from 45 employees and two branches to a staff of 150 and a network of five branches. “I felt it was important to build and I definitely wanted to add my own touches to the company,” Norman explains. “I think some of the decisions we made Dad would have admired while others he would have been aghast at.” Looking ahead, Norman feels that the company is facing its most challenging time

during its 50-year history but he still remains confident. “Of course I feel it is important to have my son and nephew as part of the Board and it is great to see the next generation take over,” he concluded. “But the company has always prided itself on being one big family and I think that sense of collective ownership is vital. “Managing Director, Geoff Meldrum, has had a terrific influence on the company since he took over in 2006 and along with the likes of Richard Robinson we have a fantastic team in place. “But, just as importantly, the simple fact remains that we have always been prudent and put money aside during the good years. Because of that, we are in a position that we can confidently look forward to celebrating our 60th anniversary!”

did you know?

NORMAN HAS WORKED IN EVERY DEPARTMENT IN BEGGS & PARTNERS OVER THE YEARS, WORKING HIS WAY UP FROM LORRY HELPER TO BECOME MANAGING DIRECTOR.

adding h own toucis h

When he took ove r as Man Norman aging D was kee irector, n to reta pedigre in the com e but wa pany's nted to touches add to h as well. is own IT OBVIO USLY M ADE A D THE CO IFFEREN MPANY C QUADR IN HIS F UPLED IT E – IRST YE S PROFIT AR!

On the buses

Norman never got any special treatment from his father, who made him get the bus to work every day even though they worked in the same office!

Brian Beggs DIRECTOR JOINING THE FAMILY FIRM PROVED TOO MUCH OF A CALLING...

BALLYMENA BRANCH is where it all happened for BRIAN

U

nlike his brother, Brian Beggs actually asked to join the family firm. While his older sibling, Norman, was informed by his father that instead of going to university he would be joining the family firm, Brian wasn't put under the same pressure. Yet, he still felt compelled to join, although the process was not as easy as he had originally thought, “At the time I had graduated from Queen's and was working as a civil engineer,” he explained. “I simply asked Dad for a job but, at the start, he was actually very reluctant. “I was very lucky in that, unlike Norman, it was never set in stone that I would join the company and I was never put under any pressure to do so. “But I suppose it was something I felt I still wanted to do although I did think it would just be a matter of asking and being told when I could start!” At that time the Ballymena branch had recently opened and it was here that William

Where it all happened - the Ballymena branch, pictured around 2000.

decided to send Brian for what turned out to be a baptism of fire.

PRESSURE “There was a branch manager already in place, but I was very much thrown in at the deep end,” he said. “I suppose because I had asked for the job, there was an element of having to prove myself and I felt that pressure. “I had been in and around the business all my life, but it was very different when you were doing it full-time, rather than just over the holidays. “Looking back, I don't think I thought it

through that much but I definitely have no regrets about asking for a job.” As Brian had already lived in Portrush while at university, making the adjustment from city boy to country life was not that difficult. “No, it wasn't a culture shock at all,” he said. “Over the years, I have really come to love this area and the people here.” Brian feels that people like former Branch Manager, Ken Weir, who is now retired, and Robert Alexander, all played an important role in his career. “Ken was very knowledgeable and it was a great experience working under him. He taught me a lot, especially in the early days,” he explained. “Robert was a local man and learning about the area and the people from him was very important. “I have been very, very lucky that I have worked with some great people.” While he has stepped back over recent years to “let the next generation take over”, Brian still enjoys keeping an eye on things and, as a Beggs, retaining the company's – and the family's – reputation remains close to his heart.

,

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success

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“There is no one secret ingredient as to why we have been so successful, but I think if you look at our staff retention it says a lot about how we operate and why we have been in business for so long.”

Family involvem

ent

“IT DEF INITELY MEANS RUN A F MORE T AMILY F O IRM AN THAT, W D I THIN ITH THE K H HAVE B EHIND U ISTORY WE S , IT MAK MORE P ES IT ERSONA L TO MA COMPA KE THE NY A SU CCESS.”

Did you know?

“AT THE END OF THE DAY, WE ARE HERE TO SERVE OUR CUSTOMERS. I DON'T THINK THERE IS ANY POINT IN HAVING A GREAT BUSINESS MODEL WITH SUPERB STOCK AND PRICES IF YOU DON'T HAVE THE STAFF IN PLACE TO IMPLEMENT IT. IT REALLY IS AS SIMPLE AS THAT.” “I am humbled that, over 50 years, the company has always been held in such high esteem,” he said. “I think the reason for this is because of the way we do business, which hasn't really changed in 50 years. “We like to look after people and I think that makes a difference, especially in times like those we are facing now.”

SIMPLE He added, “At the end of the day, we are here to serve our customers and, for the Board, we are here to look after the staff. I don't think there is any point in having a great business model with superb stock and prices if you don't have the staff in place to implement it. It really is as simple as that.” On this Brian very much sings off the same hymn-sheet as his father and he is proud of the fact that this is reflected in the long-

service notched up by staff in the Ballymena branch. “It is amazing when you look around the Ballymena branch and see that almost all the staff have been here for over 20 years and many others have been here almost since the day we opened. That's the same across the company but, having been in Ballymena for so many years, I am particularly proud of that. “At the same time, however, I think we have remained current and kept up-to-date with what is on offer. It's strange, but while we seem to have been doing this for decades, we still remain innovative and forwardthinking.” Looking to the future and, from a personal point of view, Brian sees an easier life. Yet he feels he can step back with confidence. “I think I made the choice to join the

Brian was regarded as a great boss by the Ballymena staff – particularly by one of the company's drivers who, after admitting he had inadvertently driven into the branch's oil tank, was met with the reply, “Don't worry, we'll get it sorted.”

company because I could see it was simply a part of being a Beggs,” he said. “I still think that it is important to have the Beggs family involved as it gives the company a real face rather than just a corporate image. “I'm proud to have been involved but it means a lot more to see the third generation coming to the fore and I'm delighted that the Beggs name will be continuing within the firm.” Despite this, Brian also stresses that it is not just all about being a Beggs. “With so many people having worked for so long and so hard for the company, it really has become like a big family and I think the success of Beggs & Partners is as important to those who have invested their whole careers in the company as it is to those with the Beggs surname. “That, for me, speaks volumes.”

Ian Beggs

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IT IS OBVIOUS FROM TALKING TO IAN BEGGS THAT HE IS PASSIONATE ABOUT PLUMBING AND HEATING – SOME WOULD SAY VERGING ON THE OBSESSIVE...

A PASSION FOR PLUMBING and the family firm

F

rom the portrait of his grandfather, the late William Beggs, in his office to the toilet shaped paper-clip holder on his desk, you don't really need to state the obvious that Ian is immersed in plumbing and heating. What is also clear when you spend time in the office talking about the company is that, for him, it is not just a place to work but is about the people at Beggs & Partners. From recalling old stories – many of which happened before he was born – to the witty banter with the staff, he is not a stereotypical boss. Although, that's exactly what he likes. “I have known many of the people who work here since I was a boy and I've worked with most of them over the years, so it's a far from typical situation. “There was a time when they tried to call me Mr Ian. William was always known as Mr Beggs while my Dad was Mr Norman when my grandfather was still working here but took over the Mr Beggs title when he retired. It was just how it was done in those days. “I never liked it and one day while I was at the trade counter a call came over the tannoy for Mr Ian. The stick I got for that was unreal, so I insisted that I was just Ian. Saying that, it still took me about three months to convince

some of the staff just to call me Ian.” The father-of-four has been coming into Beggs & Partners since he was born and started working during the school holidays before officially joining in the early Nineties. “I brushed the floors in the stores every day for about two years, but I enjoyed the banter and it gave me good insight into the products we actually sold.”

MOBILE From there it was the familiar route of many others, becoming a lorry helper, before coming back into the offices to work in the pricing department. “It was a busy time to be part of the company,” he said. “At that point there was only a couple of merchants capable of handling the big orders, so it meant we had a lot on.” One job he didn't enjoy, though, was as a sales rep – although he did pinch his Dad's mobile phone for the job. “That was the only real attraction to being a rep but I didn't like it. I enjoy the act of buying it, stocking it and moving it on but being a rep just wasn't for me.” That ' buying it, stocking it and moving it' is what his job entails now but Ian took the long route to becoming a Director. “I can honestly say I was never put under any pressure to join the company. At the start it was just about making a few quid and when I

hardest.

..

arly ws an e ! o h s n a I in pipes interest

“The ha rdest de cision I h make w ave ever as when had to we had redunda to make nt recen st aff tl y. That w time for as a diffi everyon c ult e and it is I ever w not a situ ant to h ation ave to g o throug h again.”

went travelling for a couple of years I didn't see myself coming back at all. “But I got a call saying there was an opening if I wanted it and my first response was 'I'll think about it'. It sounds very grand, but I was walking down a mountain in France at the time and my choice was either come back to Northern Ireland and Beggs & Partners or go to Spain, work for a while and earn enough money to go to Australia with my mates. “I still don't know why, but I just came home. It sounds like some clichéd rubbish, but it was a good choice in the end.” Ian prefers to think that working across the various departments was more about allowing him to make an informed decision about joining the company rather than having his path laid out for him – and he plans the same for his children. “Working in all the different parts of the company definitely helps my job now and, of course, it's important that I know what's going on,” he concluded. “But for me it was never, ever set in stone that I would end up here. “It'll be the same for my kids. The most important thing is they get a good education. After that, the choice is theirs but, if they want, the company will be here.”

k! counter attac

e er at the trad plenty of bant gs in th n Ian still enjoys he w t ppy to help ou ha is d an r e counte stick from th gets plenty of e os th get busy. He om fr ly ers, particular om st cu r e la th regu ly deal with think he'll on ly ng ro tie! w d ho an w in a shirt because he's easier orders

Geoff Meldrum

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MANAGING DIRECTOR

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HAVING THE INSIDE TRACK ON THE COMPANY'S FINANCES MADE IT AN EASY DECISION TO JOIN THE COMPANY...

Geoff has a Keen eye for healthy figures!

A

s an accountant by profession, figures are all-important to Geoff Meldrum. The Managing Director of Beggs & Partners has been associated with the company for over 20 years and it was his knowledge of the firm's finances that encouraged him to formally join. “I was with the company's external accountants and my first association with Beggs & Partners was back in 1986,” he explained. “It took another 10 years before I officially joined and certainly knowing what was going on with the company's finances made that decision an awful lot easier.” Geoff initially started working in the finance department before moving into a more general management role and then eventually being appointed as Managing Director. He works closely beside Ian Beggs and Richard Robinson. “Basically, Richard looks after the sales side of the business and Ian the buying so I do everything in between!,” he explains. “That is the general management of the company as well as the looking after all personnel issues.”

Having worked with the late William Beggs, Geoff believes that the company founder's business ethos is still very much intact. “The systems put in place by William ensured that the company was a well-oiled machine, delivering what the customer needs but also keeping an eye on the future as well,” he said. “This is still very much the case.”

BALANCE Prudence, Geoff insists, is foremost in the company's mind. “That was something that William instilled in the company from day one,” he stated. “We have a very sound balance sheet and we are always looking towards the future to ensure that the company is in a good position and is able to absorb any major changes in the industry or the economy. “While important, our focus is not on micromanagement and working from one quarter to the next. We are constantly looking at the bigger picture. “That has been essential in recent years as the economy has suffered badly and, thankfully, means we don't have to rely on banks as much as many others do.” Prudence can sometimes suggest cutting corners and lessened quality but Geoff insists

team effo

rt...

“No two days are the sam life intere e, which sting, bu keeps t more im a genuin portantl e team e y it is ff ort in he part of th re, so be at is a si in g d e of the jo the most b I enjoy .”

this is not the case at Beggs & Partners. “Stock has always been a priority,” he explains. “Not just having plenty of products but having the highest quality as well. We only deal with the leading European and world names in the industry and when we buy products we make sure they are the right products. “Beggs & Partners has a proud history in this respect and that is something we hold dear, so quality is something we will always offer, no matter what.” Looking ahead, Geoff retains the belief that the company is in a good position, despite the current harsh trading conditions. “I'm an accountant, so I will always look at the bottom line!,” he jokes. “That was why I joined the company in the first place but, since being here, I can appreciate so much more. The dedication to customer service, the strength and depth of knowledge we have in-house and our loyal staff base are all the ingredients of success and we have them in abundance. “Some may see us as too set in our ways and not modern enough but 50 years in business teaches you a thing or two and we are in a formidable position at present and will no doubt build on that.”

. early inseigcomhpatny..'s accountant

as th Geoff worked able view of gain an invalu to and was able mpany. ggs ran the co d how William Be m the facts an fro h uc tell so m et m u yo “You can only n t whe lance sheet, bu s es sin figures on a ba bu s hi that ickly learned ” ly. er William you qu op pr le op nd treating pe was built arou

Richard Robinson

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SALES DIRECTOR

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WHEN RICHARD ROBINSON LANDED A JOB WITH BEGGS & PARTNERS HE WAS THE CAT THAT GOT THE CREAM 18 YEARS ON AND HE STILL FEELS THE SAME WAY...

happy RICHARD

still loves his job

S

pending time with Beggs & Partners' Sales Director, Richard Robinson, gives you some idea of his focus on customer satisfaction. His mobile remains permanently switched on and calls are always answered - “You simply can't afford to ignore customers,” he explains. It illustrates not only Richard's commitment to the job but also the customer-orientated approach offered by Beggs & Partners. Before joining the company, Richard had worked in the merchant trade for a number of years as a pricing clerk and then a branch manager. But it was landing a job with Beggs & Partners that was his ultimate goal. “Working for Beggs & Partners was viewed as the best job in the trade, so it's fair to say I was delighted when I joined the company,” he said. “I started as a sales representative in the Ballymena branch and, like so many in the company, worked my way up. “I have to say I have always been well looked after by the company and, as your hard work and dedication is recognised, you don't need to look anywhere else. I was delighted to get

the job all those years ago and the feeling remains the same.” That type of view is a rarity in today's business world yet at Beggs & Partners it is a common conviction. But having spent so much time around the Beggs family, it was obviously going to rub off. “I started in Ballymena, so I worked mainly with Brian but as my role has changed I have been working closely with Norman and now Ian as well,” he said. “They are different in varying ways but one common denominator is their importance of customer service.

IMPRESSIVE “As I said, over the years it has been Brian that I've worked the most with and even though he has stepped back a bit we still have some customers who will only deal with him. I think that speaks for itself.” He added, “One of the most impressive aspects of the company for me is that the lines of communication are open from top to bottom. Directors are accessible and will ask the opinions of the likes of those in the stores and drivers as well as others viewed as being higher up in the company.” As the company's Sales Director, Richard is the link between the Board and the sales

outlook..

.

“While it may sou nd sad, enjoy m I do actu y job an ally still d I'm no people w t one of ho feels those d own on night be a Sunda cause th y ey have the next to go to day.” work

team and as he was out on the road for many years, he can see the bigger picture. “I understand the importance of knowing your products and being as up-to-date as you can,” he explained. “Even I try to keep as updated as I can on the new products. You can't afford not to be as you'll soon be found out.” Richard feels that Beggs & Partners' focus on service means that life as a sales rep for the company is very different from what some would expect. “We've never been a target-driven sales force,” he said. “Everyone is aware of the figures we need to achieve but it's not our main focus – it's making sure the customer is happy. “There will always be a battle from all sides to gain the best possible price but we feel that service is just as important.” But while the foundations of the company's success is based around its staff, Richard feels there is another important ingredient. “Our customers,” he concludes. “They have supported us and backed us over the years and personally I'd like to genuinely thank them for all their support.” And on that note, Richard leaves to answer another call.

. . . ! p u d e k c o t s

the added am are given “Our sales te for a highly at they work confidence th sts heavily in pany that inve m co d te ec e can resp ises they mak ng the prom ni ea m k, oc st upon.” be delivered

Neil Beggs

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IT DIRECTOR

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SELF-CONFESSED GEEK TASKED WITH THE TECHNOLOGICAL REVOLUTION!

J

oining the family firm was not seen as inevitable but Neil Beggs does feel strange that he ended up with the firm. “To be honest, it's not something I genuinely gave much thought to,” he said. “The family firm was always there, but I was focused on other things and that didn't really fit into my plans, so joining the company was not something I considered.” The focus for the self-confessed geek was computers and after completing an Engineering degree at the University of Edinburgh, he then moved to London in search of the big bucks. “There was a lot of money to be earned in computers and London was the place to do that, so that seemed the obvious place to go,” he said. “It was a great experience and one I thoroughly enjoyed but, after a while, I did start to think about my future and I couldn't see myself being in London for ever.”

The opportunity to take voluntary redundancy was snapped up and after taking a year out to travel he returned home to Ballymena with no home, no car and no job before finally joining Beggs & Partners in a temporary capacity. “I was initially only supposed to be employed for six months to help establish some sort of IT system across the company. “Six months has now suddenly turned into six years!” The introduction of computer technology has been a major step forward for the company but as the director who, he says, is always blamed for just spending money and not bringing it in, Neil feels that his time with the company has been an excellent learning experience. “Personally I have learned a lot about how a business needs to combine technology and customer service,” he said. “Somewhat naively I thought that I would be able to have

Stephen Pyper

the whole company communicating via computers, not just internally but with customers as well. “But what I quickly found out is that this is not what Beggs & Partners is all about and that while technology is important, you still need the face-to-face contact at the trade counters or, at the very least, a voice at the end of the phone. “What we have managed to do is harness all the advantages of technology but not use technology for technology's sake.”

FINANCE MANAGER STEPHEN FINDS THAT FINANCIAL BALANCE

S

tephen Pyper may be considered as a new face at Beggs & Partners yet he has witnessed more than most in the last six years. The Finance Manager arrived at the beginning of the boom years but is now dealing with a very different set of figures. “When I arrived it was at a time when the economy was thriving and there was a lot of business coming through the books,” he explained. “Now that we have hit more challenging times, obviously that is a very different scenario but it has given me an insight into how the company operates under two opposite market conditions.” That insight has impressed Stephen, despite the fact that the company has obviously had to make some very difficult decisions. “What impresses me the most is the fact that the company had the foresight to look ahead

to a time when business would not be as good,” he said. “Everyone was taken by surprise at how quickly the economy changed but I think that, if not for the fact that Beggs had prepared from a financial viewpoint the impact would have been a lot harder. “We run a tight ship here and that, in the end, has really helped us.” Stephen moved to Beggs & Partners because he was keen to work for a family-run firm, after his former employers had been taken over by a PLC. “You can't compare working for a family firm to a more corporate outfit,” he said. Part of Stephen's role is working alongside Neil Beggs to fully computerise the company's accounts and he feels this is another important step forward. “To make good decisions you need the latest information in front of you and we can now

access that at the touch of a button,” he said. “From cashflow to stock control, we have the latest information at our fingertips and I feel that will make us more effective going forward. “From a personal point of view I've had to move with the times and learn my way around computers but the results are there for everyone to see and I think it will only enhance Beggs & Partners.”

, 1960 s history...

1960...

FORMATION SHOWED A RADICAL SIDE IN THE SWINGING SIXTIES!

How it all began... plays in

om dis e showro

One of th

William

Beggs (r ig

ht), serv es coffee

ixties.

the mid-S

for staff.

B

Open fo r busines s! How th building e original looked.

eggs & Partners has always prided itself on being a step ahead. The roots of this stretch back to the foundation of the company in August 1960 when William Beggs and his 'Partners', Stanley McMullen David Moorehead and Arthur Robinson, ventured out on their own. At the time, Beggs & Partners broke the old routine. The company was initially viewed as radical, being the first new merchant in Belfast for a long number of years. At the time, the trade was controlled by four or five established merchants in Belfast, all of which, in turn, controlled the rest of the province. While it can't be said that Northern Ireland completely embraced the Swinging Sixties, it is good to see that the province still retained a certain amount of rebellious streak, albeit confined to the slightly more sedate plumbing and heating sector! For during the 1960s, Beggs & Partners really did put the cat among the pigeons by opening up in Great Patrick Street with just eight employees and plenty of ambition. The

aim was to break that old routine and take advantage of a changing industry at what can now be viewed as a key time in the sector's development. Even the name was chosen to be different. Rather than Beggs & Co, Beggs & Company or some other variation, William opted for the more memorable Beggs & Partners. And it worked! Of those established names of 1960, only Beggs & Partners remains. But the decision to go it alone was not some rash shot in the dark. William had 27 years' experience in the trade, having worked his way up from a junior to become Managing Director at McLaughlin & Blair Ltd. His 'Partners', too, had long-standing reputations and plenty of knowledge as well, and so it was on this firm footing that the company was established.

SUCCESS It proved to be the right decision as the company registered a turnover of £151,000 in its first year – not a bad result, even by today's standards!

...1969

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0 - 2010 196

Included in this snap shot from at an event in the 1960s are Norman Beggs, current Chairman, (left) and Eric Armstrong, former General Manager, Belfast.

It was the knowledge of the marketplace at the time and the ability to control the company that allowed William, Stanley, David and Arthur to achieve such resounding early success. In the 1960s price was not the dominant feature that it is today, simply because all the merchants offered a price from the agreed Northern Ireland Master Plumbers' Association price book. So, instead service and availability were key attributes and, with that in mind, the decision to locate the premises at Great Patrick Street was a very deliberate one. This was because it was centrally located in Belfast and was just one mile away from the docks. All the bigger, established rivals were based in the Smithfield area, so generally Beggs & Partners was easier to get to. Parking was straightforward too, even for the odd horse and cart which still arrived at the back doors, while customers only had to contend with a two-lane road and not the mass of lanes there is today. Invariably, however, availability was at the

ed Lunch is serv bus s travelled by Mrs Nan Begg d, an sb hu r he ing each day to br to ng ki al w re fo be William, lunch ol ho at ildren from sc collect the ch se! Somerton Hou

very core of where a plumber bought his products and this was an area which Beggs & Partners worked very hard on. With no overnight deliveries or palletisation, deliveries were a lot more complicated, so ensuring product availability became virtually an art form. The focus was not just choosing the right products but also allowing enough time for them to be shipped over and delivered to the branch. Not only that, but you had to make sure you selected the right products as well and this was where the Beggs' mantra of 'Give the customer what he wants, not what you think he ought to have' shone through. Being close to the docks obviously helped matters greatly and a prime example of how effective the Great Patrick Street location has been is in the fact that it remains the company headquarters to this day! If the principles of William Beggs and his team remain at the heart of Beggs & Partners' success then it is evident that the company's firm foundations were laid during the Swinging Sixties!

did you k

now?

Famous comedia n, Frank Corpora Carson, tion Stre was born e t, just be in Partners hind Beg ' Belfast gs & h e a d q His fathe uarters. r was a re gular at dropping the bran in for a c ch, up of tea men - a with the nd it was store sa id that h funnier th e was a lo an his so t n!

Now tha

t's a cra cker!!

■ The first meetings about the formation of Beggs & Partners were held at the Windsor Avenue home of Ann Crawford and were attended by William Beggs, Stanley McMullen, Arthur Robinson and Ann. ■ When the company finally opened, the only piece of office furniture was a large rectangular table with a yellow formica top that was placed at the end of the trade counter. It was a tight squeeze for all those who needed to use the desk to get around it! ■ The first winter was a tough one, as the staff had to make do with two small electric fires to try and keep warm! ■ The first stock order to be checked off included Kuterlite fittings and Shanks Ceramics. ■ There was a lot of hard work put into building the company and all the members of staff, including the directors, helped to build the timber racks needed for the stock. In the first few months it was normal to work a 12-hour day. ■ Jimmy and Nan Moore owned a small shop close to the offices, catering for the needs of the neighbourhood workforce. Items such as salad baps/sandwiches, rolls, cigarettes, confectionery and soft drinks could all be purchased on 'tick' until pay day. While waiting to be served, an odd rat could be seen dashing out the front door, closely pursued by Jimmy's dog! ■ Another local shop was owned by Frank McAlindin, a good boxer in his own right and the manager of well-known local fighter, Rinty Monaghan.

Belfast branch today

STILL SERVING THE CITY

T

hat Beggs & Partners has remained in Great Patrick Street for 50 years is a major achievement in itself. As the Belfast landscape around the company's headquarters has changed, Beggs & Partners has remained probably the area's one constant and that's despite fires, bombs and major infrastructure developments. It has benefited from developments to the city's transport network, such as the Westlink and M3, and has itself grown and expanded. But the staple of the headquarters of any plumbers' merchants remains the same and Beggs & Partners is no different in offering offices, a trade counter and a showroom. But it is what you get when you walk into the building that is different.

For example, stand at the Belfast branch trade counter and you will see, first hand, how the staff offer advice and guidance to customers. Every plumbers' merchant worth its salt will claim to have a knowledgeable staff on hand to meet the needs of the trade, offering an experienced insight and a guiding hand.

CONFIDENCE It's a claim that Beggs & Partners makes regularly yet it is one it can do so with confidence. Scott Abernethy is the company's Trade Counter Manager, having taken over the position two years ago. He's been working for Beggs & Partners for 14 years and has always been involved in the trade – two prerequisites for holding such a position.

He joins a long line of successful managers who have graced the Belfast trade counter but doesn't feel any pressure, even when he is regularly joined by Director, Ian Beggs, in assisting customers! In fact, Scott is from the same 'hands-on' mindset. “I worked on the counter for many years, so I don't want to be hiding away from customers in an office,” he remarked. “Anyway, it's a lot more fun out at the front and, overall, it makes my job easier as I can see exactly what's going on.” Describing the company as “The Tesco of the plumbing and heating world – everyone knows who Beggs & Partners is”, Scott believes he heads up the most knowledgeable trade counter team in the province. “All of us on the trade counter have been in

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the business for a minimum of 10 years, but most have served for a lot longer,” he said. “The company is very good with regular training and manufacturers will also provide us with product updates, so we work hard to keep up-to-date. “I'd also like to think that we are also very helpful and if we don't know the answer to a question we will know who will. I know everyone says that but we actually do deliver on this.” Ian Beggs still enjoys helping out at the trade counter and he backs up Scott's assertion about helping staff. “There is a lot to be said for today’s 'computer says no' generation. We are very different, as we not only know the business and have time-served plumbers on our trade counter, but we will go the extra mile.”

When the company opened in Great Patrick Street, one of the main ambitions after establishing a successful trade counter was to open a showroom. Over the years it has been extended and renovated on many occasions and is regularly updated with the latest offerings from the bathroom world. Prevailing over the showroom team is Jim Cowden and he finds that the difficulty these days is keeping up with the latest designs. “There are so many manufacturers nowadays,” he explained. “Before you had a select few that you worked with and trusted but now the list of quality bathroom producers is endless. “Design is now a big feature for our customers, so the challenge is selecting the right product lines that will meet demand. But we have always had a varied stock and

given our relationships with the leading manufacturers we can also work with customers who want that something different.” The company's Commercial Division is also located at the Belfast branch and Gary Emerson is charged with looking after this specialist area. “Commercial is becoming more and more important,” he said. “A lot of companies have had to move with the times and with domestic work becoming less and less, they are opting for this type of job. “There is a wide range of projects in Northern Ireland that we have been involved in and, for me, our biggest asset is reliability. Beggs has always been known for having superb stocks and that helps when you are involved in a range of projects at one time.”

Belfast Branch is still the original and the best

Social Events

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Down Royal & Dunadry

ANNIVERSARY

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FROM A DAY AT THE RACES IN THE BEAUTIFUL SURROUNDINGS OF THE DOWN ROYAL TO A NIGHT OUT IN DUNADRY, STAFF AND CUSTOMERS KNEW HOW TO ENJOY THEMSELVES IN THE EIGHTIES...

Enjoying a quiet night at the Dunadry in the early Eighties.

Norman Beggs relaxes during the company’s Day at The Races at Down Royal in 1984.

fo ) smiles ride (left Ken McB l Races. ya o Down R

e era at th r the cam

Place your bets - the Day at the Races held in August, 1984.

It was fun and games at the Dunadry with Billy Walsh (standing) and Vi Clarke.

All smiles at the Dunadry in 1981 are (from left) Marwin Gilbert, Beryl Heron and Janine Murray.

Mr and Mrs presentat William Beggs m ions dur ing the co ake some Dunadry . mpany fu nction at th

Terry Bell relaxes outside the Beggs & Partners marquee at the Down Royal Races.

e

e

th quee at tners mar . gs & Par 84 eg 19 B e t, in th ugus Relaxing Races, held in A e Day at th

Female Insight

50 th

ANNIVERSARY

‘OFFICE GIRLS’ PLAY A VITAL ROLE

0 - 2010 196

THE OFFICE GIRLS ARE NOW OFFICE LADIES AND THIS BEHIND-THE-SCENES TEAM FORMS AN ALL-IMPORTANT COG IN THE COMPANY WHEEL...

I

n the male-orientated world of plumbing and heating, the office staff at Beggs & Partners offer some much-needed female insight and a breath of fresh air. Across the company, there is a team of women actively working behind the scenes to keep Beggs & Partners ticking over, with many having remained from the former days of the 'office girls'. One of those is Rachel Martin, General Administration Manager, who has been with the company for 25 years and she remembers a time when the office was a a lot noisier. “It wasn't from the chat, you can be sure of that,” she recalls. “Vi Clarke was in charge those days and that meant you didn't speak unless it was about work. “We had manual typewriters in those days and comtometers as well, so there was plenty of racket going on.” Rachel was one of the first in the office to get an electric typewriter and has since embraced computerised accounts and is happy to move with the times. “When I started 25 years ago I was told we'd be all moving onto computers, so I'm glad it's happeed,” she joked. Rachel speaks highly of company founder, the late William Beggs, and his son, Norman, not just in the way they operated the business but how they looked after staff as well. “I found them both to be very genuine and approachable, no matter what your problem was,” she said. “I really do enjoy my work and I haven't really noticed the last 25 years. As they say, time flies when you're having fun!” She added, “ The company has changed a lot since I joined and obviously we now have five branches, so there is a lot more happening. But I get to see the figures coming through the books so I can see how careful the Board has been over the years. “If I had a penny from every pound I've seen go through the books I'd be very happy!” Another long-serving office member is Marwin Gilbert and when you speak to the Personal Assistant to the Directors about her lengthy service, you can see why she got the job – because she is very discreet.

Marwin has worked for the company for 32 years and during that time she has been PA to company founder, William Beggs, his son, Norman, who was also Managing Director, and now she fulfils the same role to the current Director team. Marwin had applied for two jobs all those years ago and it was a simple case that Beggs & Partners was first to get back to her. “I started as a shorthand typist and then carried out different roles such as ordering stationery and credit control,” she explained. “There were about 16 or 17 girls in the office back then but as technology has increased, that has been scaled back. There's always plenty to do, though, even now.” After a number of years Marwin took over as PA to William Beggs, initially covering maternity leave before being given the job on a full-time capacity, which she carried out for 19 years. As she had a family, she moved to part-time employment and feels that the company has always helped her find the right balance. “The Directors will always work with you, rather than against you and that is probably why so many people have been with the company for a long time.” Marwin has witnessed a lot of changes over the years, most notably when the late William Beggs retired and his son, Norman, took over and then onto the current team of directors. “It has always been a smooth transition,” she said. “The changes were well planned and

There was a lot more manual work for the ‘office girls’ during the early days of the business.

you had people who understood the company taking over, so it always proved relatively simple.” Group Purchasing Manager, Michelle Molloy, has worked for Beggs & Partners for just three years but she feels quite at home already. ““I only live around the corner, so I knew of the company,” she explained. “But you quickly feel a part of the furniture here. Everyone is very genuine and you are allowed to have a bit of fun as long as you get your work done as well.” Michelle feels that the personal touch is evident at Beggs & Partners and believes that is why the company has succeeded over the last half century. “You have sales representatives coming in and out all the time, so even when you are speaking to someone outside the company you know who they are,” she said. “Everyone here is very genuine and easy to work with, so it's easy to see why the company has been such a success.”

Some of the ‘office girls’ pictured in the mid-Eighties - a picture reproduced from the company’s 25th anniversary magazine.

, 1970 s history...

1970...

ON THE EXPANSION TRAIL IN BELFAST AND BALLYMENA!

decade of building... shortly a branch, Ballymen The new 1975. in opening

after

The exte ns branch g ion of the Belfa st ets under way.

e 1972 and at th st. pany’s st ion, Belfa The com it ib xh E me Ideal Ho

Deliveries to Ballymena in the Seventies.

1972 Ideal Home Exhibition

W

The load

hile the 1960s was all about laying down firm foundations, the 1970s was a decade of building for Beggs & Partners. As the Flower Power generation arrived, the company's focus was on expansion, not just its Belfast premises but its horizons as well. During this decade of change, Beggs & Partners launched its own heating division, expanded its headquarters substantially and, importantly, opened a new branch in Ballymena. All this was against the backdrop of a bloody and violent time as Northern Ireland was hit hard by the Troubles. But it didn't prevent forward-thinking companies such as Beggs & Partners investing in the local economy at a time when it was desperately needed. First up for Beggs & Partners was expanding the original floor area of 7,000sqft at its Great Patrick Street premises. In 1970 an additional 5,000sqft of office accommodation was completed, soon to be followed by the acquisition of an extra store at the rear of the property a year later, which added a further 6,000sqft. In 1972 vacant land to one side of the premises was acquired, allowing for a new purpose-built trade counter and a car-park to be completed. This decade of expansion in Belfast was

Unloading goods in 1979.

ing area

to the re

ar of the

Belfast p re

mises

rounded off when, in 1979, an empty warehouse on the other side of the premises was bought, allowing the company to extend its already impressive showroom and also add a purpose-built radiator store. The need for expansion was due to the growing success of the business, which in 1970 had expanded to cater for the new Northern Ireland innovation of central heating. But while Belfast has always provided the cornerstone of the company, again the Board's business acumen came to the fore as it grasped an opportunity to open in Ballymena. The company opened its second branch further up the M2 in 1975, spreading its wings into the rural regions of the province and taking advantage of a growing plumbing and heating market outside of the city. At the time a number of the main county towns had their own hardware/plumbing companies and Beggs & Partners took over established company, William Cameron & Co, located at Pennybridge Industrial Estate. Taking over a company that was already serving the plumbing industry provided the company with a ready-made customer base and rather than try to impose its 'big city ways', the decision was made to do what the company does best – listen and learn.

Showroom style at the 1972 Ideal Home Exhibition.

The car-park in Belfast during the Seventies.

...1979

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ANNIVERSARY

All the colours of the rainbow! 0 - 2010 196

Beggs & Partners staff, Christmas 1971.

Brian Beggs, Director in charge of Ballymena, explained, “Local knowledge and understanding was critical in the early days and remains very, very important. “From day one the Board wanted to employ local people who had a knowledge of the industry and the community and that has always allowed us to be part of Ballymena rather than just an extension of our Belfast branch.” The choice of location also proved important and allowed the company to service customers across a wide area and, particularly as the branch was finding its feet, provided a service to a lot of passing trade. That local knowledge was important but it was backed by the fact that the company maintained high stock levels. Many of the rural merchants in those days

bomb attack E ODED IN TH A BOMB EXPL AR OF RE ES AT THE MID-SEVENTI AST, LF BE IN RTNERS BEGGS & PA T BU . RE O THE ST DESTROYING FOR D SE O CL S WA THE BRANCH RS! U O H X SI JUST

“FROM DAY ONE THE BOARD WANTED TO EMPLOY LOCAL PEOPLE WHO HAD A KNOWLEDGE OF THE INDUSTRY AND THE COMMUNITY AND THAT HAS ALWAYS ALLOWED US TO BE PART OF BALLYMENA RATHER THAN JUST AN EXTENSION OF OUR BELFAST BRANCH.” relied on deliveries coming through the main players in Belfast so Ballymena had a direct line to this supply channel and, as such, customers had plenty to choose from. It all helped to forge the Beggs & Partners name in the rural heartlands of the province and put it on the pathway to further expansion in years to come.

did you k

now?

In the 19 70s key staff enjo around th yed regu e world lar trips to get a technolo look at th gy. e latest These 'fa ctory trip s' were a p manufac opular w turers to ay for show off also nec products essary b but were e c a u se print a b manufac rochure turers did until the n't Sometim product es you w was a su ould hav c cess. for a new e to wait brochure over a ye ! ar

Ask anyone who worked in Beggs & Partners during the 1970s and they will recall the kaleidoscope of colours in the bathroom showrooms. Names such as Sun King and Avocado stood alongside deep maroons and two-tone browns, offering customers a choice never before experienced (and some would say, thankfully, never experienced again). It put the showroom centre-stage but for many what it amounted to was a complete nightmare. Sam Foster, Branch Manager in Ballymena, recalls, “The most difficult aspect was anticipating what colour would sell well. It was hard to keep up at times as there was so much to choose from. Looking back I'm so glad we have returned to simple white!” Jim Cowden, Showroom Manager in Belfast, added, “We thought we were highly fashionable at the time but when you think about it now, some of the colours are just horrible. “We had every colour you could think of but there was always someone who wanted another one. “While we have thankfully returned to white, we still get people coming in to ask for suites in some very unusual colours.” Norman Beggs, Chairman, was at the cut and thrust of the showroom in those days and he remembers a time of constant overhaul. “The showroom never stayed the same for long,” he said. “Every time you got a new colour in you had to get it on display quickly, so we were constantly reorganising. “It was all very complex keeping up with the different colours and styles, choosing the right ones and making sure you had decent stocks.”

The changing face of the Belfast branch, including the stores (far right) while the centre picture shows how the Ballymena branch received its deliveries as the new branch opened for busiiness.

Ballymena branch today

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YOU KNOW WHAT TO EXPECT IN BALLYMENA

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I

n Ballymena you know exactly what you are going to get. The staff has rarely changed in 35 years and the service is as good as it always was. Yes, the products have changed and the branch has expanded over the years but standards remain high in the County Antrim heartland. Billy Marcus has the honour of being the only remaining staff member left but his colleagues are not far behind him, with many starting in the opening year and others just soon after. Overall, nearly every member of staff has served at least 20 years with the company.

REASON The current Branch Manager is Sam Foster who has clocked up 33 years in Ballymena and he puts the reason for the low staff turnover at the door of Director, Brian Beggs. “I would definitely put our staff loyalty down to how the company treats staff and, in particular, how Brian deals with employees,” he said. “He would never ask you to do something that he wouldn't do himself and that earns him a lot of respect, which is half the battle. “He has taken a bit more of a back seat in recent years but we have remained the same and everyone pulls in the same direction.” When the branch opened, its original floorspace stood at 3,200sqft but as the industry changed and the company became more successful a number of

ng list of “We have a lo unts opened acco o h w rs e m o cust ere ars ago, so th with us 35 ye y od reason wh must be a go e back.” they still com anch Manager Sam Foster, Br

extensions were carried out and it now stands at 14,000sqft. Beggs & Partners has always remained at its original location at Pennybridge Industrial Estate and, like the Belfast branch, has benefited as the infrastructure around it has been developed over the years - a case of making the right decision once again. Location is important in business but Beggs & Partners has always been about delivering for customers and, as Brian explains, they feel they must be doing something right. “We have a long list of customers who opened accounts with us 35 years ago, so there must be a good reason why they still come back,” he said. “I consider many of our customers personal friends, such has been our long-standing relationship.” Brian is clear that one of the reasons for this is the hard work and dedication of the Ballymena staff. “I definitely think it helps when they are

dealing with a familiar face but at the same time I don't think we have ever become complacent. It takes time to build up trust and it is important that we are viewed as reliable, so we've had to work hard to retain our customer loyalty.” Sam is very much of the same view and he feels that consistency has been key to the company's success. “We've all been working together for so long that we can easily bounce ideas off each other and help move the company forward,” he said. “It's the same when we are dealing with customers and, particularly in the showroom, we can work together to help a customer get what they need. “There is less pressure when you know that you have a company that can deliver. We've always enjoyed excellent stocks and we all more or less sing off the same hymn sheet, so we know that we can and will go the extra mile for customers.”

After 35 years, customers still receive the same high level of service

Adventures

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ANNIVERSARY

OF THE LORRY BOYS IT SEEMS THAT ALMOST EVERYONE AT BEGGS & PARTNERS STARTED LIFE WITH THE COMPANY AS A LORRY BOY...

0 - 2010 196

o A look at the new o vehicle livery which is be introduced o set toacross the fleet.

I

t was a summer job for all the Beggs family over the years while, for many others, it was their first step to a long career with the company. This is the case for IT Technician, Ricky Kelly, as well as Operation and Transport Manager, Stuart Duncan, who, ironically, actually worked together on deliveries. As your own boss out on the road it seems the job centred more around where you would be for your lunch (and to ensure you had time to listen to Simon Bates and 'Your Tune'), than the actual deliveries. Both Ricky and Stuart’s stories perfectly illustrate, in very different ways, why being a lorry helper was the best place to start. Ricky explained, “I started with the company in 1976, joining straight out of school as a lorry helper before becoming a driver. “That was how you started with the company and, for me, it's never been a case of the grass being greener on the other side. I've watched plenty of people leave and then come back within a few months, so you could say I have learned from their mistakes!” Ricky is also very grateful for the support he has received over the years due to illness. He explained, “I suffer from arthritis and the company has really looked after me. When it was too difficult for me with the deliveries, I was moved into the stores and then onto the counter but after a while the cold caused me more problems. “I now work in the IT department and I think it shows how, if you work hard, the company will look out for your best interests. This is a family company and it feels like we are all part of the family.” Stuart, who was a successful rugby player in

his day and a European Cup winner with Ulster, also started life as a lorry helper and he is now running that department – another example of how Beggs & Partners looks after its staff.

BANTER “They were great days being on the lorry,” he recalled. “You didn't have a care in the world and the banter was brilliant. I actually used to be Ricky's helper and I know I used to do his head in, asking about 50 questions an hour! “But even now, I enjoy my job and part of that is because of the people I work with, as I've grown up with them all. When I started, we did have fun but at the same time we worked hard and there was a real team ethic. “That's what I try to instil into the staff now and I definitely think it helps when they can look at someone like me and see that, if you work hard, you will be recognised. I've definitely never felt the need to look elsewhere for a job.” The pair have plenty of stories to share about their time on the lorries but it is obvious that, despite the craic when out and about across the province, the job provided the perfect learning curve as well.

“It was like an unofficial apprenticeship,” said Stuart. “You didn't realise it at the time, but you were actually learning about all the different aspects of the company so, when the time came, you'd be in a good position to move up.” According to Ricky the learning curve was the same for everyone and even current Director, Ian Beggs, didn’t get special treatment when they were helpers together. “My attitude was that he didn't get treated any different to me,” he recalls. “That was the same when he became my helper but, to be honest, he didn't complain that much and played his part, just like everyone else.” Ricky joked, “I had to give him the odd kick up the backside and tell him to do his job properly. Even now, he still needs to be told sometimes! “Although I have to admit I did use it to my advantage when I convinced the company to buy its first power-assisted tail-lift lorry and its first curtain-sider. “I told them you'd be able to get more onto the lorry because it had a cover but really it was because I was sick of getting wet!” It seems the mischievous nature of the lorry helpers never goes away.

The first Ford Cargo in Northern Ireland (pictured left and centre) was purchased by Beggs & Parners in May 1981. The company’s fleet remains a regular sight across the province.

The Troubles BOMBING ALMOST DESTROYED BELFAST BRANCH

I

t was hard to avoid the Troubles, especially in Belfast, and in that regard Beggs & Partners wasn't any different. The company was never directly targeted but, like so many, couldn’t avoid a conflict that damaged the province so much. Despite its best efforts, the first real impact hit the firm during the Bloody Friday bombings in 1972. On that day a total of 22 bombs exploded in the space of just 80 minutes, killing nine people, including two soldiers. A number of buildings around Beggs & Partners were badly damaged, including the company’s Great Patrick Street headquarters. Then in 1976 the company was almost burnt to the ground after a bomb exploded inside the rear of the Belfast premises. This was during the initial days of a firemen's strike, so as the building burned, the firefighters stood and watched, with staff actually stepping in to try and fight the blaze. This led to a huge 'disagreement' between former General Manager, Eric Armstrong, and the chief fire officer which is remembered to this day. The storeroom had to be completely demolished, but the building was saved, although to this day a handrail in the stores area still bares the scars of the blaze. Norman Beggs, Chairman, recalls, “We

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FROM THE BELFAST TELEGRAPH, MONDAY, NOVEMBER 15, 1976

closed for just six hours and quickly reopened. There was a great spirit amongst the staff and we all pulled together. “I have to say that our suppliers were magnificent, bringing in new deliveries to ensure we could get our stock levels back to the same level as before the bomb. Three months later we had rebuilt the store and were back to normal.”

OPPORTUNITY But through adversity comes opportunities and Beggs & Partners refused to allow these troubled times to hold them back. Norman explained, “We were eager to expand and the first real opportunity actually came about after the fire at Potter Cowan Electrical. Because of the bombs, they relocated to York Street and it actually proved to be quite a successful move for them and, as it turned out, us as well, as they never came back, which allowed us to buy their building and add to our facilities.” Due to the Troubles, a number of sales representatives from England refused to visit the province but, of course, the companies were keen to retain business from the likes of Beggs & Partners, so instead they sent their Sales Directors. Norman added, “It worked out really well for us because instead of dealing with a sales rep you had a direct line to someone higher up. We looked after them when they came over and made sure they could see how well the business was doing and over the years having those relationships definitely helped us.” He concluded, “Yes, they were hard times but, strangely, they just became a part of life and you simply got on with things.”

Full-time firemen stood by today and watched a terrorist fire rage through a city-centre firm's premises. The building, in Little Patrick Street, was well alight before part-time firemen from two suburban stations arrived. At the height of the fire eight appliances were at the scene but only firemen from two were working. Full-time firemen are continuing their ban on fighting certain fires started by terrorists. The part-time firemen were from the Castlereagh and Holywood stations. The building, belonging to plumbing merchants Beggs and Partners, was almost destroyed in the blaze. Police and troops, aided by two firemen, tried desperately to keep the fire under control until the arrival of part-time firemen. One employee of the firm said he and another worker took a hose from one of the full-time firemen's appliances and police connected it to a fire hydrant on the street corner. The hose was played on the fire until the arrival of the part-time men several minutes later. They were greeted with a loud cheer from several bystanders and this afternoon the men were still at work dampening down the building. Mr Sydney Pollock, Deputy Chief Fire Office for the province, supervised the operation. The blaze was started by a bomb planted by two armed youths. One worker said they confronted a member of staff and shouted “There's a bomb for you.” As the bombers fled the building – which is used as a store – staff were alerted and raced to safety. A director of the firm said they had left about ten minutes when the bomb went off. A huge pall of smoke hung over the area as the fire caught hold and while firemen were fighting the blaze the roof collapsed. No-one was hurt.

Memories

Memories

STAFF AND CUSTOMERS ALIKE REMINISCE ABOUT THEIR DAYS IN BEGGS & PARTNERS – WITH SOME STORIES A FEW OF THEM WOULD RATHER FORGET!

are made of this! STORE DOOR CRASH!

Firm fou

ndations

!

It seems a long ti me since William B I was inte eggs for rview by a job in th I started e stores. in 1971 a nd retire was a lot d in 199 of progre 3 and th ss in tha ere overtime t time, w and stoc ith lots o k ta king! f We had many ple asant tim Norman e s w ith Willia , Arthur R, Stan M m showroo cM, Eric, m staff, d counter rivers, st staff, We were ores plus a happy all the g lot. It all ir ls. firm to w helped to hat it is to build the day. We have many ha rdships a all knuck long the led dow way but n and it m we the firm a de all the st ronger. Malcolm Murphy

RELATIONS OF THE COMPANY FOUNDERS HAVE PROBLEMS WITH FORKLIFTS... One memory, which I'd probably rather forget, was during a summer stint working at the Ballymena branch when I was a teenager. I always enjoyed getting to work over the holidays as I got to earn some extra money, even though you always got stick for being the boss' son. One year I managed to convince someone to give me a crash course on driving a fork lift and during a particularly busy time at the trade counter a delivery arrived and I was tasked with unloading it and told to do so quickly. The one thing I was taught was to lower the forks when going into the warehouse but, in my haste, I forgot and ripped the whole door off and set off the burglar as well. As I emerged from a pile of dust and tangled metal the only response I got from the rest of the staff was 'Thank goodness it was you!' (or words to that effect), quickly followed by 'Now you can go tell your Dad!' I think I had my wages severely docked after that to pay for the damage and being the boss' son didn't mean I got off any lighter - in fact I think I got it much worse! Neil Beggs (GRANDSON OF FOUNDER WILLIAM BEGGS AND SON OF CURRENT DIRECTOR, BRIAN BEGGS)

I was working in Belfast in my younger days when I wrecked a roller shutter. We had a forklift with a folded step at the back and if you pulled the lever down it worked as the brake. I was probably going a bit too fast towards the ramp and shutter and in the end I just panicked and jumped off, hoping that it would brake. But, unfortunately for me, that wasn't the case and it went hurtling into the shutter. I got enough banter for being one of the boss’ sons but let's just say I got a lot more after that incident. Ian McMullen (SON OF STANLEY MCMULLEN, ONE OF THE ORIGINAL 'PARTNERS')

Beanz meanz a bubble bath... Many years ago, when Whirlpool first came on the market, I had a friend come into the showroom and his wife could not get over these baths. She also remarked on how expensive they were but I explained that you had a choice of three types – the expensive style, the middle range or you could have the economy model, to which she replied, there are no jets in the economy one. To this I said to her that before you have a bath, eat a large tin of baked beans and nature does the rest! I did not know at the time that William Beggs was standing behind me, but he just smiled, so I got away with it!! By the way, they bought the one with the jets! Harry Atkinson

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Dog gone it!

I recall a time when we decided to use a guard dog to protect the stores area (we couldn't afford an alarm system in those early days). The idea was a dog handler would arrive just after we left in the evenings and leave a large Alsatian to roam around the stores. We hung a large disc on the showroom side of the door, which led to the stores. One side was red, the other was blue and the dog handler would turn the disc to red when the dog was in place and he would arrive before us to remove the dog and turn the disc to blue to indicate it was all clear. All went well until one morning the dog handler had car trouble. Cyril Peake and I arrived before him, not realising he hadn't bothered to turn the disc the night before. Seeing the blue side of the disc I boldly opened the door to the stores and was confronted by a large Alsatian leaping at me! Being young and agile I was able to leap aside and the dog slid halfway up the polished showroom floor. Cyril and I dashed through the store door and slammed it shut, trapping the dog in the showroom. I then had to get Cyril to go out the back door and run round to the front to stop any staff coming in the front door! Half-an-hour later the dog handler arrived and apologised for forgetting to turn the disc to red for danger!! After that, we decided to dispense with the guard dog service. Arthur Robinson

Cold comfort

I remember one particular character (who shall remain nameless) who took a special interest in the health and wellbeing of his harem (what were then called girls but would now be young women). If any started to suffer from coughs or colds, he would produce an enormous jar of Vick and place it, with an ostentatious flourish, on his desk. I don't think it was ever stated how the Vick would be used, but the coughs and colds cleared up very quickly 'just in case'! Brian O. Templeton

k...

My fathe r always reversed phoned the charg our supp es when li ers sayin he them bu g that he siness, so was givin why sho g call? He uld he p never to ay for th ld our cu e though!! stomers that, Norman Beggs, C hairman

, Ken McBride s

...

customer stories

■ One customer, Bertie Jackson, of Canning Court, Shankill, used to tell a story about a job his father and he worked on in a house on the Malone Road. The lady left half-crowns around the floor to test their honesty. These were handed back every day until the last day of the job when Jackson Senior took a hammer and nailed the half-crowns to the floor! ■ A lady came into the trade counter one day to purchase a new WC pan. When asked what happened to the old one, she replied 'My son was fixing the cistern and his tool fell into the WC pan and broke it!'

oke

Ian gets a p

Ian Beggs was my helper on the lorries and one Thursday, we went to Newcastle for our lunch, enjoying chicken and chips at Herrons and then to the Royal for ice-cream. Ian thought I’d be buying him ice-cream, so he wasn't too pleased when I told him that it was his shout, especially as he claimed that his Dad hadn't given him any money!! Ricky Kelly, IT Department

RE! FIRE, FrdIenjoyed smoking hiswpaips e Call bac

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he rawfo ory goes, Bobby C as the st , d just n a d a b a h in the c and he n the M1 y. As car w rr o lo d e g headin side of th e th n o t him out ir lights a tapped it flash the to d t the e a rt sta alising th after car g, not re in v e iron a th w t in ep landed d he just k a h e ip nd set it om his p roducts a hot ash fr p e th k c d to pa wool use ment ! on fire g Depart s, Pricin n a ry B Stevie

■ A customer came in one day with a full blown beard and moustache and asked to see Terry Bell, who didn't arrive until 10 minutes later. He apologised for keeping him, asking 'Have you been waiting long?' to which an answer came from one of his witty colleagues 'Well, he was clean shaven when he came in!'. ■ Two brothers who had an account with Beggs came into the showroom with the younger brother's fiancée to pick a bathroom suite for their new house. After deciding on the colour, the length of the bath had to be chosen so the fiancée proceeded to lie in each bath to make her decision. When choosing a toilet seat she specified she wanted a stereophonic instead of a syphonic (maybe she wanted to do a stereophonic plop?). Then, when picking the wash-hand basin there were three sizes, so she leant over each one and pretended to splash herself with water. I smiled at the older brother and when he said 'What are you smiling at?' I replied, 'The bidets are next!'.

Memories

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er bath n r o c e h dt the

Aroun

mber of irate me n a n ad o o say we h ay aftern One Frid Lisburn to m o fr in t honed way tha public p his drive ur n bath in o ir vealed o st re a c left a ick check u f q o A d . a r him ' inste wasn't fo it to 'Park d car re a e v k li o e dd n and I to e ll driver ha u M c lM e down ' so Noe d it upsid 'Avenue th, turne a b e f the car. o th t d the boo and lifte to in y a d, it part w ed behin and slid oel walk N e il h w owly of the I drove sl ing part d e protrud th g ve aroun in ri rt d o supp had to ly n o e w ckily bath. Lu er!! rn o c the obinson Arthur R

Shopping shock During the Troubles our gateman reported that a couple had parked their Mini and not responded to his challenges as they left on foot. The police were called and they brought in the bomb squad, who set off a controlled explosion and destroyed the car. The roof was rolled back like a keyopened tin of corn beef. Nothing untoward was found and later the couple returned from their shopping trip and got quite a shock. The next day, we received a call from the young man's father suggesting we should pay for the damage, to which he was politely informed that, as the Mini was illegally parked, he would probably be receiving a bill for a half-day's loss of business. That was the end of the matter. Stanley McMullen

Tanked up...

Sandwiches all round!

Who turned out the light! William Beggs was against lights burning if they didn't need to be. While on a tour of the stores one day and in a dark recess where cast iron baths were stored, he turned the light out while passing. From the darkness came a shout from Billy Cummings - 'Who's turned that f***ing light off!' 'Sorry' came the reply and Mr Beggs made a hasty retreat to his office. Ken McBride

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When Jim Barr started, his mother, coming from farming stock, didn't know what to make him for his lunch so she made him a whole loaf of sandwiches. He didn't have the heart to tell her for about three months! Ian Beggs, Director

Helping hand

Beggs & Partners is a company where everyone pitches in, no matter what their job title is. I had to take two or three months off after undergoing a kidney transplant but I could leave knowing the branch was in safe hands,. Tony Connon, in particular, stepped up from Trade Counter Manager to run the place in my absence and it was definitely a big help to know that we had such a capable team in place. Jimmy Moody, Branch Manager, Maghera

Wet wonders!

Take the

stairs

I was messing around in the lorry after making a delivery to the Ballymena branch. I We were always to was reversing with my lorry helper directing ld to go our custo the extra mers and me, so I thought it would be funny to mile for on one o the extra ccasion I effort wa accelerate and swerve at him when all of a thought s g o in We had g to kill m delivered e sudden I hit something. . a cast iro in Kircub n bath to bin and I knew it was bad when I saw the helper's a house we helpfu she need ll y asked e d it brou hands on his head and walked round the th e lady if ght up to not reali the bath sing she back of the lorry to a bad smell and oil ro om, h a d a spiral st to use a aircase. rope, wit running over my feet as I'd hit the oil tank. W h e had o n e of us p other lift ulling an ing and I went in to tell Brian Beggs expecting to d sl th id in e g made su up each re we ch step. We get in trouble but he simply said 'Okay, ecked th before a e stairs in sking! future we'll get that sorted' – Ricky Ke ll y, IT Dep I couldn't believe it! artment Gary Emerson, Commercial Manager

I was Ricky Kelly's lorry helper at a time and after we'd had our lunch in Newcastle we played chicken with the waves. As a particularly large wave was about to crash over the wall, Ricky decided he was going to hold me, but I was too fast and managed to get in behind him, so he took the brunt of the water. Of course, we were both soaked, so we had to drive home in our underwear, with our clothes either hanging out the window or over the heater. But me getting wet seems to be a recurring theme. As we were on a break one day, I was dared to jump into a puddle which, for a laugh, I did, not realising it was so deep and it went up to my waist! Once again, my clothes were put on the heater on the way home! Stuart Duncan, Transport Manager

Memories Nice one Cyril! When you worked as Cyril's helper you had to be on time or he just drove off! Not only had you to be in the cab but you had to have the dockets in order and on the clipboard and all the parcels in beside you. We've all had plenty of mornings standing on the corner in a state of disbelief that he just left. Ian Beggs, Director

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g time

Many ye ars ago, it was a c football ustom to in the ba play ck street set of go at lunchti als was B m e. One eggs & P and the artners’ b other the a c k gate b ack gate on the o of Charle pposite s Hurst si d e of the ro When lu ad. nch was o v e r, Eric Arm the back strong o gate and pened called ev work. On erybody e day, w back to hen the was pass ball ed to Eri c in the store, he turned o n it like a true pro fessiona l and kicked it through h is office win dow! Ken McB ride

Good neighbours

Heavy lunch After lunch, everyone threw their bags in the corner and every once in a while someone would slip a roll of lead into one. These things weighed around 10kg so instead of lifting what you thought was an empty bag, you ended up having the arm pulled out of you and usually the bottom ripped out of your bag. Gary Emerson, Commercial Manager

k Bic The quic of real characters workteing

Next door, Potter Cowan held large stocks of GF Malleable Iron Fitting and Galvanised Black. Our customers would come in a with a list, but sometimes we didn't have it all in stock. Rather than lose the order, one of us would keep them talking while the other dashed next door to PC's to obtain what we could not supply! Stanley McMullen

Clear conscience

A lot of our staff have been here a long time, so they don't want to use computers. We had ri le one woman in the showroom who clicked u p o u v o c fa a a ne had We had outside the Merlin program we use and nter ounter. O c u o e c d a e tr th on the aning on t. le ie ly u p q waited three days before phoning us m s of si en it wa position arms wh is h in because she thought she's broken the d is hea ame in h with his meone c to p so u computer! s a 'm n o same – 'I But as so lways the a But we play our part too and enjoy . s 't a w sn usly wa response he obvio n e accessing the computers remotely and h a r w fo ', rder out my eyes! rite an o ep up e w having some fun with the staff. One of k to to d a rd If you h it was ha who the best was when Ian Beggs' computer metimes se so o r e th m n to custo xpressio on the was accessed remotely and we typed vourite e t says Bic 'I so his fa s a w ly w o sl the words on his screen 'Hello Ian, this lk ta wouldn't t quick!' o n , n t e is your conscience speaking!'. I don't n p e y epartm side of m Pricing D , s n think he was very pleased. a ry Stevie B IT Staff

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A stone,s throw away... The company had people from all backgrounds but we all got on together really well. I remember two guys who lived on either side of the peace line and threw stones at each other every night before spending the next day working beside each other without a problem, in fact they were great friends in work. The first question in the morning was usually 'Did I get you last night?'. It also gave some people a chance to see different sides of the city, such as Ardoyne or the Shankill, that they wouldn't necessarily see. Of course, that led to a lot of banter and certain helpers insisted on being called either Billy or Paddy, depending on which side of the divide they were on! Stuart Duncan, Transport Manager

Nicknames

Two of the Directors had specific nicknames. Arthur Robinson (AR) was known as 'Flick' and Stanley McMullen as 'Fat' because, as BB Captains and church men, they would not use the 'F' word, so often substituted it with 'flick' or 'fat'. Ken McBride

Buzz three times For those who worked in the office, the time that you moved quickest was when you heard three buzzes, as that meant it was Mr William Beggs phoning. Jim Barr, Pricing Manager

Memories

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Off its hinges!

On the edge I didn't seem to have too much luck when driving and this was particularly true one Friday the 13th. I was in one of the old Rent A Truck lorries we used to get and they were very uncomfortable to drive, particularly as the brakes were very sharp. On my way back from Magherafelt to Belfast I decided to go the back roads. I was coming over a hill at around 50mph when a driver coming in the opposite direction flashed his lights. I waved back when as I came over the hill I realised he was warning me to slow down, as there was a junction ahead with a lot of traffic. Of course, I slammed on the brakes and lost control, ending up putting the front wheel over a ditch. The helper that day took one look at the 9ft drop below him and ended up on my lap! Gary Emerson, Commercial Manager

Lead lift

ers

In the sto res there used to lifting co be regula mpetitio r lead n s between and Jim Stuart D Thornton uncan which att audience racted q – the com u it e an petition two was between intense. the Roy Ellio tt, Belfa st Branc h

You dummy!

There was a certain driver I worked with who thought everyone knew him. One day he waved at what he thought was a person waving to him only to realise that it was one of the old-fashioned dummies that used to be outside butcher shops. Stevie Bryans, Pricing Department

Oil well that ends well

nks! Flying tyaer, Stephen Beatty usetdhtoe

ld pla though Ex-Linfie ust have the and he m s u ve down r ro fo d work ay as he d hts g e li n o ir r e ula ashing th was pop ne was fl 't o n ry id e d v e e What h road and ir horns. nks were ping the e e b plastic ta d f n o a d a lo is s that h rry. know wa of the lo the back ff o flying

In the early days, Stanley McMullen and I were neighbours and we used to travel to work on my Vespa scooter, One evening driving out of Great Patrick Street we hit an oil spill. Down we went – me on the ground, the Vespa on top of me and Stanley on top of the Vespa. Luckily, the only thing that was hurt was our pride. Arthur Robinson

We had to change the hinges which held the side flaps on the old lorries in place after Jim Branniff took the roof off a car. The pin hadn't been locked in place and as Jim turned into Tombe Street the side flap opened just as a Lada pulled up alongside and he took the roof clean off the top. After that, we had to add a reverse pin to make sure it didn't happen again. Johnny Harte, Belfast Branch

Piping hot jackets

I was a lorry helper for Bobby Crawford, one of the original drivers, who everyone called 'Donegal' because of his accent. He wore a flat cap and smoked a pipe in the cab, which I constantly complained about and when I was out with Bobby I spent half the time hanging my head out the window to get a breath. So you can imagine how happy I was when he placed the pipe in his pocket one day without putting it out properly and his jacket went on fire! It didn't stop him smoking, though. Stuart Duncan, Transport Manager

Alcoholic soup Our first Christmas dinner was held in the York Hotel at Botanic Avenue. The storemen's favoured drink was Cream of Barley Whiskey and, at first, I thought they were all ordering soup! Stanley McMullen

, As you d expect, there are plenty of stories which are simply unprintable! These including the sleepy member of staff who didn't wake up when a stripper arrived and amusement over a few choice names sent out over the tannoy...

At your service...

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OVER THE YEARS, THE TRADE COUNTER STAFF AT BEGGS & PARTNERS HAVE RECEIVED SOME UNUSUAL REQUESTS, REGULARLY WRITTEN ON SCRAP PAPER AND BITS OF CARDBOARD – WHATEVER EASILY COMES TO THE PLUMBER'S HAND. HERE IS A LOOK AT JUST SOME OF THEM...

PLACE YOUR degree g s – 45 3.0 lon 1.5' bend ' pipe – 5 1. f o n o length ompissi end – C p o t s m 15m

length 15mm 4 15mm conex bcopper e 12 2 brass scnds 2 15mm ST co rews nn HO outlet WCectors Pedal still

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70/90 300 G Boiler SlimeL allon ine oil t an

a canvn ha em .S.t.op Kock k

n you lease ca p , d e s s u As disc the following supply f G Pans Ref C e R 12no 10 C B c/w Ref I 10no WHaner sink c/x le F 1No c suite Ref ls Ref H ble 1no Disa o Urinal Bowe 7 n

ef..L.agan m girm olls o

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22m k 15mm Stop Koc

Basin d n a hH g 1 Was ist Fittin a 1 W Chains en 1 Doz toppers &S

LETTERS TO THE COMPANY ALSO PROVIDED SOME WEIRD AND WONDERFUL VARIATIONS OF BEGGS & PARTNERS, INCLUDING: G. Beggs (Engineering) Ltd, Bells & Partners and even Begg & Platt. But one faux pas by a member of staff placed an order from Beggs to City of Belfast Wh**ehousing!

t Snr t o c S y v Da S! RETIRE ott Snr retired and

Sc ed ar, Davy ggs mark Every ye aff at Be st r to te n ly e cou er... on the trad final ord e on on his si a again th c c g o the ole thin h w e th gh go throu g year! in w o ll fo

Long service

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STAFF ARE LINING UP TO JOIN THE CLUB

C

ynics might say that the sight of the Social Security Office is a constant reminder to staff at Beggs & Partners of the consequences of stepping out of line. The 'Dole' office is just a stone's throw away from the company's Belfast headquarters and staff have a regular view of those joining the benefits line every week. But Beggs & Partners doesn't have a 25-year and 40-year club because it utilises veiled threats to keep staff in line. In fact, the exact opposite is the case. Speak to the staff and you hear a familiar story of a happy family and a company that looks after its employees. As one joked, “Either we are all brain-washed or we are telling the truth!”

FUTURE Many members of staff, such as Pricing Manager, Jim Barr, didn't give much thought to their future when they joined; they were simply young and eager for a regular wage. “I hit the 40-year mark in September and Beggs & Partners has been my only employer,” said Jim. “For many companies having someone like myself with such long service would be viewed as unusual, but it's par for the course in here. “I started straight from school and I never really intended to stay. I came from a farming background and I always wanted to return to that, but the wages were good, I enjoyed my job and the people I worked with and I felt part of the team, so I never felt the need to look elsewhere.” Jim started off life as a junior in the pricing department and, over the years, has moved

up the ladder and is now the Pricing Manager. “That's what I mean when I say that you are looked after,” he said. “You could always see a future for yourself, so you didn't have to look elsewhere. “I don't think you'll ever see the likes of Beggs & Partners again, though. People don't seem to stay in jobs as long anymore, so it's fair to say that we are a dying breed.” The same theme can be seen throughout the group, with every branch displaying its long service staff record like a badge of honour. Sam Foster, Branch Manager, Ballymena, said, “We have been open for 35 years and we have people working for us from practically day one – you don't get that in many other companies. “We've all been here for a long time and it's hard even remembering when the last time we had to hire someone!” Even in Portadown, the most recent branch to open, the staff include those who have notched up long service within the company, and that's without even mentioning those who have left the company only to come back. “That is also something that's quite amazing,” commented Jim. “One thing it did provide for me was that it helped to cement the feeling that you work for a good ocmpany.” Being part of the 'club', be it the 25-year or 40-year version, also comes with a certain amount of perks, with a number of getaways organised over the years, including concerts to see the likes of Cliff Richard, Lionel Ritchie, Miss Saigon, Dolly Parton and Kenny Rogers.

Members of the 25-year and 40-year club enjoy a night out together at a Kenny Rogers concert.

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Member s of the 25 enjoy re member -year and 40-yea ing old ti r clubs mes (top and abo ve).

40-year club

The following are members of the Beggs & Partners 40-year club (with the year they started in brackets) ■ Derek McGilton ...................(1960) ■ Eric Armstrong .....................(1964) ■ Des McCausland ..................(1964) ■ Norman Beggs ....................(1966) ■ Heather Greer ......................(1968) ■ Ken McBride ........................(1969) ■ Terry Bell ..............................(1970) ■ Jim Barr ...............................(1970)

25-year club

The following are members of the Beggs & Partners 25-year club (with the year they started in brackets) ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Billy Walsh ...........................(1971) Willison Lee .........................(1973) Trevor McMillan ...................(1974) William Esler ........................(1975) Jim Ferguson .......................(1975) Brian Beggs .........................(1975) Billy Marcus .........................(1975) Angela Foster ......................(1976) Richard Kelly ........................(1977) Billy Butcher .........................(1977) Sam Foster ...........................(1978) Rosemary Fell ......................(1978) Marwin Gilbert .....................(1978) Janine Murray ......................(1979) Stephen Moffett ..................(1979) Martyn Gamble ....................(1979) Trevor Sloan .........................(1980) Heather Wilson ....................(1980) Jim Mercer ...........................(1981) Gary Emerson ......................(1983) Alan McCausland ................(1984) Rachel Martin .......................(1985) David Johnston ...................(1985) Michelle Wilkins ...................(1985)

1980...

, 1980 s history

...1989 50 th

ANNIVERSARY

ENSURING WARM TIMES DURING THE COLD WAR

decade of change... anager, m unter M then Co ith sales reps fro strong, Eric Arm tured in 1983 w ic p (centre) rs. y supplie some ke

One of th e compan Stanley y founder McMulle s, n (le Belfast in the mid-E ft) pictured in ighties.

of opening the 1983 are draw at counter e ze ri ad p tr e d th an Making owroom strong. nded sh the exte ray and Eric Arm ur M Janine

T

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Belfast b ranch, p icture

he 1980s – the era of Thatcher, yuppies, mobile phones, the Rubik's cube and the Cold War. By the time this memorable decade arrived, Beggs & Partners was firmly established in Northern Ireland, with the branches in Belfast and Ballymena. The Belfast branch at Great Patrick Street had been in operation for 20 years in 1980 while the Ballymena branch, which opened in 1975, had quickly established itself as well. The company's expansion had reached a plateau but, with a keen eye for business, the Board was still looking for new opportunities. Then the 1981 recession hit and, for everyone, it was a case of consolidation until the good times returned. “That hit the country hard,” added Norman. “It was a tough time for everyone and many, many companies went out of business and a lot of people lost their jobs. “But we managed to pull through, mainly thanks to the fact that we had placed the company on a solid footing.” It was certainly a decade of change, as technology came to the fore as a business communication tool while the plumbing and heating industry was also changing. Computers started to make their way into offices, sitting alongside fax machines and photocopiers, turning the business world on

d in the

mid-Eight

ies.

its head. But this has to be set alongside the the fact that many of Beggs & Partners' customers still preferred the old methods. “It all made a difference behind the scenes but you were still dealing with customers in very much the same way as before,” explained Brian Beggs, who was in charge of the Ballymena branch at that time. “You still had customers lining up at the trade counter or phoning in orders to be delivered across the province but I suppose the view was that the technology was there if it was needed and, really, it was to make the administration aspect of the job easier.”

RETIRE But the biggest change to the company was to arrive in 1986 when company founder, the late William Beggs, decided to retire. As was his nature, he slipped away quietly, giving his son, Norman, just two hours’ notice that he would be taking over the reins and telling only a select few staff members. But in business, timing is everything and so it proved in this respect as a smooth transition at the top boosted the company just in time for the better times to return. With the last decade of the 20th Century fast approaching, Beggs & Partners was in a position to leave the difficult years of the Eighties behind and plan for a brighter future.

The eye-catching frontage of the Belfast branch in the 1980s which hosted a wide range of events over the years, including the opening of the extended showroom and trade counter.

Adverts over the years

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PERSONAL RECOMMENDATION WAS ALL IMPORTANT BUT AS A NEW COMPANY BEGGS & PARTNERS PLACED ADVERTS IN A NUMBER OF NEWSPAPERS TO LET THE TRADE AND THE PUBLIC KNOW WHAT IT HAD TO OFFER...

Spreading the word

, 60 s...

IN THE SIXTIES

AND SEVENTIES BELFAST TELEGRAPH, 1972

ADVERT IN A MORTON ASSOCIATES PUBLICATION IN 1975.

BALLYMENA OBSERVER, SEPTEMBER 1972 – PAVING THE WAY FOR THE NEW BRANCH OPENING.

SUNDAY NEWS, 1967

A RACY ADVERT IN THE BELFAST TELEGRAPH IN 1968.

, 70s...

A MORE STRAIGHTFORWARD OFFERING IN THE BELFAST TELEGRAPH IN 1971

NEWSPAPER ADVERT IN 1967

THE EARLY ADVERTS TO LAUNCH THE BALLYMENA BRANCH CAUGHT THE EYE!

Adverts over the years

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, 80s...

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FROM PROMOTIONAL FLYERS TO NEWSPAPER AND MAGAZINE ADVERTS, THE COMPANY'S PUBLICITY MACHINE KICKED INTO GEAR, CULMINATING IN THE LAUNCH OF A NEW WEBSITE THIS YEAR...

An early Eighties advert.

Eye-catching advert from 1985

, 90s...

An advert in a publication called Theme in 1982.

Special offers in 1983.

News Letter, 1980

An advert in the Red Cross Commemorative booklet, 1980.

Promotional leaflets from 1980.

House Plan booklet in 1985.

2000

Targeting the trade in Specify magazine, 1987.

Take the plunge in 1986.

Looking ahead...

Modern and stylish - trade adverts that appeared in Plumbing & Heating in Northern Ireland magazine.

Taking a new road in the 1990s with a more stylish advert.

MOVING FORWARD, THE COMPANY IS UTILISING THE WEB AS A PROMOTIONAL TOOL AND RELAUNCHED ITS WEBSITE TO MARK THE 50TH ANNIVERSARY...

Social events

IN 1988 WILD BILL BALLCOCK AND ‘THE GOOD, THE BAD AND THE BIDET’ HOSTED A GREAT NIGHT FOR THE COMPANY IN THE SALOON AT SHANE’S CASTLE...

Howdy Yee haa!

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Pardners!

Social events

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Happy days!

A LOOK AT SOME OF THE SOCIAL EVENTS STAFF TOOK PART IN OVER THE YEARS AT BEGGS & PARTNERS...

Ooh la la!

BEGGS & PARTNERS HOSTED A FRENCH-THEMED NIGHT IN BANGOR TO MARK THE COMPANY’S 40TH ANNIVERSARY.

In the Seventies and Eighties factory visits and corporate events were a popular way to make new contacts and generate business!!

Products

OVER THE YEARS

BEGGS & PARTNERS HAS COME A LONG WAY FROM THE DAYS WHEN ITS PRODUCTS WERE DELIVERED BY HORSE AND CART...

ALL CHANGE! From cast iron baths to condensing boilers

I

f politicians matched the plumbing and heating industry's drive towards efficiency, Northern Ireland would be a better place. That's the view of Jimmy Moody, Branch Manager of Beggs & Partners, Maghera, and it’s one that would elicit a lot of popular support. But it also highlights the advances in technology in the industry over the years and how Beggs & Partners has worked tirelessly to bring only the best to customers. From the days when cast iron baths where delivered on a 'flat' lorry and took two days to unload to the current situation of next-day delivery and placing orders at the click of a mouse, an awful lot has changed. The constant, however, has been the fact that Beggs & Partners has consistently delivered innovative products to the marketplace. In the early days it was not uncommon for the

Checkin g

latest delivery from Belfast Docks to arrive on the back of a horse-drawn cart, but whether it reached the company by this more traditional method or on a lorry, it was then that the hard work began. Every bath was cast iron in those days and came packed side-by-side on a 'flat'. It took about four men a full day to unload about 200 baths as they had to slide each one down the trailer, down a runner and then moved into the storeroom where they were restacked. This happened twice a month, so you can have some idea of the man-hours involved in that. Of course, the whole process had to be run backwards when the company had to deliver baths to their customers!

SPACE The delivery team in those days utilised every square inch of space available on the back of the lorry, filling the inside of the baths with Delph and other items, all packed using straw or wood wool. During the Sixties the plumbing system was very straightforward too, with a cast iron soil pipe, aluminium waste pipe and copper

the copp

er stock

in the m id-Eight

ies.

piping for services. That all changed in the early Seventies with the introduction of plastic and after about three years, cast iron and aluminium all but disappeared. The main difference, of course, was the weight and, in that regard, the plumbing world was more than happy to embrace the change. The Seventies were a significant decade of change for the plumbing and heating industry and Beggs & Partners remained at the cutting edge. The company added its own central heating division to take advantage of what was set to become a highly important marketplace. Of course, that meant that the weight that was avoided with the introduction of plastic pipes was replaced by some very heavy boilers and fireplaces. The Seventies also saw the introduction of colourful bathroom suites, meaning a lot more deliveries and a regular revamp of the showroom to keep up with the changes. The trend of smaller, lighter products started in the 1970s has continued with, in particular, technology making boilers even easier to handle for installers. For many the introduction of condensing

PRICE OVER THE YEARS 1960 1985 2000 5'6” cast iron bath £14.9.6 £139.40 £300 22”x16” wash basin £1.19.0 £9.38 £15 WC pan £1.15.6 £11.60 £20 Basin taps £0.19.6 £7.10 £10 24”x18”x10” fireclay sink £3.9.0 £39.60 £80 Lynx Duralite cistern £3.7.3 £21.50 £30 ½ HP ball valve £0.64 £1.25 £2 (All prices in 1960 were for imperial sizes, not metric, as they are today) * The 2010 price for a cast iron bath is for a heavy guage steel bath ** The 2010 price for a cistern is for a plastic cistern, as Duralite is no longer made.

2010 £95* £22 £23.50 £15.50 £105 £35** £2.75

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How deliveries arrived in 1979.

boilers was the biggest change to the industry but in another decade that could be changed to focus on renewables, highlighting how the industry continues to evolve. But it has not always been about products. Over the years, Beggs & Partners has focused on bringing innovative plumbing and heating products to the marketplace, yet, behind the scenes, progress has not been as radical. The company has endeavoured to move with the times and this year will complete a radical overhaul of its computer systems, but for many it has been a slow process. Neil Beggs, IT Director, explains, “50 years of tradition means 50 years of habit, so changing those routines that they were so accustomed to has not been easy, although, to be fair, a lot of people have embraced the change. “I have heard a lot of 'well the old systems didn't do that' but we are, thankfully, now at a stage where they are more likely to find a computer breakdown more of a major inconvenience, which shows how important the new technology is in running the company.” Others, however, feel that certain technology has taken away the personal touch.

machines used a waxy paper and the messages faded and disappeared after a few days, so you had to take the time to photocopy every message, which really didn't save time at all.” Before the fax, Beggs & Partners invested in a Zerox accounts machine which operated on a card system for each customer, making life in the pricing and accounts departments a lot easier. Then the photocopier arrived and that, again, made certain jobs simpler, particularly for the sales reps. Computers then arrived and helped to further automate the various processes, but for the longer-serving members of staff, it was all alien technology. To give an example of this forward

movement, Neil tells a story of how one poor employee was conned into believing that she had to lift the telephone receiver on the phone/fax machine and 'politely inform it' that she was about to send a fax through! “That was a bit harsh and unfair but we have somehow managed to get people who were complete technophobes to a situation where they are at least competent in front of a computer.” Yet, despite the changes, one view prevails across the company, and that is that technology should be used to assist a sale. Norman added, “You still can't beat the personal touch. Customers still need to know that you can be trusted and will go the extra mile and you can't demonstrate that with a fax or e-mail.”

MESSAGES Chairman, Norman Beggs, laments, “The fax, for me, was the ruination of business. With the post it took at least two or three days to get to us, you acknowledged receipt of the plans and then had another few days to work in before posting it back. All in you had about 10 days. “When the fax arrived people wanted instant replies and put undue pressure on. I'm all for first-class service, but sometimes you need time to deliver quality. “What was worse was that the early fax

Copper remains an integral part of the plumbing and heating trade and, as this illiustrates, prices can fluctuate.

1990...

, 1990 s history TAKING ADVANTAGE OF OPPORTUNITIES

...1999 50 th

ANNIVERSARY

This happy bunch worked in the Belfast stores. This picture was taken circa 1995.

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educated risks... 1995 r to the ores prio ing the st townards. Organis ew of the N opening

ADVANTAGE

Some of th new trad e first customer s at the e Newtow counter in nards.

delivery copper The first rds in 1985. na w Newto

arrives in

Toasting success - the Newtownards staff on the opening day.

Newtownards branch 1995.

A

fter a difficult Eighties for many, the 1990s should have been a time for growth and prosperity. But as the decade opened and another recession hit in 1991, many plans were put on the back burner, so to speak. The experience gained in overcoming the problems of the previous recession a decade earlier made a huge difference to Beggs & Partners as the company had prepared even more stringently for matters out of its control. The company still had to ride out the economic storm, however, before it could put its expansion plans into place in 1995.

“We never rule out expansion and are always looking to be in a position to take advantage of any opportunities that may come up,” explained Norman Beggs, who was Managing Director of the company in the Nineties. “Any decision always has to be tinged with caution but I'd like to think that any risks we have taken over the years have been educated risks. The company's history proves that.” Almost 10 years after Norman had taken over as MD from his father, the company opened its third branch, with Newtownards selected as the prime location and Eric Armstrong was asked to be its first Branch Manager. With North Down and the Ards Peninsula

expanding and placing additional pressure on the Belfast operation, it was decided that the opportunity was too good to miss. Of course, the company was in a position to realise that it already had a customer base in the wider Newtownards area travelling into Belfast to use its services, so the decision to open at Glenford Road was a simple one. It made life easier for existing customers, with the knock-on effect being that the company also gained a wide range of new orders and contracts as well. Initially the branch staff was made up of an experienced team from the Belfast office, led by Eric Armstrong and these more experienced heads were joined by a team of locals from the area. Soon after the successful opening of the Newtownards branch, Beggs & Partners also moved to take advantage of another new opportunity – the arrival of Phoenix Natural Gas in Northern Ireland. The company added a Gas Showroom in 1997 to link in with the launch of natural gas in the province and provide customers with new opportunities in what would turn out to be a lucrative market. The move into the natural gas sector has paid dividends, with Beggs & Partners still supplying products to the gas industry to this day!

Stock remained all important in the Nineties.

How goods arrived in the Nineties.

Newtownards branch today NEWTOWNARDS BRANCH IS THE EXCEPTION TO THE RULE

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N

ewtownards has proved the exception to the rule for Beggs & Partners. While the branch remains a success, it has proved to be a fruitful development ground for staff with the Branch Manager's chair, in particular, being of the revolving variety. For some companies this may be viewed as a problem but for Beggs & Partners it has been used to provide a step-up for the wealth of talent within the company. Current incumbent of the Branch Manager's chair at the Glenford Road premises is Ian McMullen. He's been with the company for 24 years and moved to take over at Newtownards in June 2009, although being the son of Stanley McMullen, one of the original 'Partners' at Beggs, he has spent plenty of time with the company. The Newtownards branch opened in 1995 and has proved to be the perfect counterfoil to its larger sister branch in Belfast. With eight staff, it services customers in the Greater North Down and Ards Peninsula, covering the likes of Comber, Newtownards, Bangor, Donaghadee and Ards. The trade counter and showroom team are supplemented by one lorry on the road and a sales representative in the form of Jeoffrey Moorehead. The demands on the team are greater in the current climate but Ian insists that delivering on service is still a key priority. “I think it is times such as these where you earn your crust and make a difference,” he said. “It's a tight marketplace and business has become ultra-competitive.

re ompany we a c y il m fa a s A “ nd ore flexible a m it b t a th o ls a ur to work with o d re a p re p re a find the best to rs e m o st u c volved.” deal for all in er Branch Manag Ian McMullen,

“But we offer the added assurance that we will look after our customers. We offer a personal touch and we have genuine, longstanding relationships with customers.

PICTURE “As a family company we are also that bit more flexible and are prepared to work with our customers to find the best deal for all involved. I think when you help people in the hard times, they'll remember you in the good.” Ian also praises his team at Newtownards and believes the philosophy of looking after staff that the company has been built on remains true 50 years on. “Compared to the other branches, we have a fresher team,” he said. “Aside from Store Manager, Jim Mercer, who has been here since the branch opened, the rest of us are more recent recruits – well, when you compare our length of service to the 25-year

and 40-year club members! He added, “Hard work means everything and staff know that if they produce results consistently there is scope for promotion within the firm. Beggs & Partners has always been that way and I think that when a company treats you with fairness and respect it is quite simple to pass that on to the customer.” Ian worked his way up through the ranks, starting on the trade counter at the Belfast branch before moving into the contracts department and then working as a sales representative for four years. “It's good working for a company that promotes from within,” he said. “It's good when staff can look around and see someone who worked at their level now running a branch or out on the road. “It also helps that I have worked in the various departments, so I can muck in whenever needed.”

The younger team keeping up the company name

2000...

...2010

, 2000 s history

50 th

ANNIVERSARY

THE FAMOUS FIVE IS CREATED IN THE NOUGHTIES

careful planning... r at e counte The trad hties. ug early No

h in the st branc the Belfa

The bathr o Belfast at om showroom in the start Millenni of a new um.

ch nch, whi

wn bra Portado The new 2007. in opened

T

Checking the stocks!

Beggs &

he Beggs & Partners family expanded to five branches during the Noughties as the company responded to the growing influence of the multi-nationals. In Northern Ireland the multi-nationals did not have the same impact as in the rest of the UK but during the early days of the 21st Century started to make their presence felt. By this stage Beggs & Partners was a wellestablished and respected name with an established customer base to match. But in business, no-one can afford to rest on their laurels and, as such, the company opened two new branches, starting with Maghera in 2002 and then Portadown in 2007. The story goes that due to a traffic jam, Beggs & Partners had a change of heart on where their fourth branch should be located. The original intention was to open the doors of a new branch in nearby Magherafelt. But after the directors got stuck in traffic for 30 minutes they decided that maybe it wasn't the best location after all. They reckoned that if they didn't like it, there was no way busy plumbers were going to wait to get what they needed, no matter how good the company was. So a re-think was needed and when new premises became available at Tobermore Road (and without the associated traffic

Belfast Trade Counter staff pictured in 2000.

Eye-catching on the road.

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Partners,

Ballymen a in 2000 .

problems), Maghera was chosen. The rest, as they say, is history. The opening of the Maghera branch is indicative of how Beggs & Partners operates in business and mirrored the successful opening in Newtownards in 1995. Rather than open up further afield and start from scratch, the company analysed that it already had a firm customer base in the wider Maghera area using its Ballymena branch.

ORIGINAL Alun Coulter (who is now Myson's Business Development Manager) was the original Branch Manager before the current manager, Jimmy Moody took over. The Portadown branch opened in 2007 giving them excellent coverage across the province and concluding an ambition to locate in the area. The Portadown team, led by Paul Thompson, consisted of local faces complemented by some experienced Beggs & Partners staff and in the last three years the branch has made its mark in the area. Paul said, “There is a lot of competition in the area but we've more than held our own. For Beggs, stock has always been key and having that high level in Portadown has made all the difference.”

The Belfast branch, pictured in early 2000.

Maghera branch today

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TEAMWORK IS THE KEY TO A DECADE OF SUCCESS

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F

or a view on how much the Maghera branch has achieved since it opened a decade ago, current Branch Manager, Jimmy Moody, is as good a person as any to speak to. He was there on the day the branch opened and alongside lorry driver, Richard Cooper, is the only original staff member remaining. “We have moved on a lot from the early days,” he explained. “Our facilities are very different, as are many of the products we sell but I'd like to think that we have maintained the same level of service!” Today's superb facilities are a far cry from when the doors at the Tobermore Road premises opened a decade ago. With plenty of bare walls and empty stock racks to fill, the first few days proved a daunting task. “But we have always been given a certain level of independence,” said Jimmy. “We were allowed to fill the stock room how we needed and it's nice to know that many of the racks we selected for certain products 10 years ago are still used for the same products now!” The Maghera branch services a wide customer base, particularly thanks to its prime geographical location. It started out with just a trade counter but thanks to its quickfire success, within a few years had added a bathroom showroom. Jimmy explained, “It was a case of ensuring you walk before you run. The plan was always to add the showroom, but we wanted to build a customer base first rather than jump in feet first. “It's not a bad way to do business and, in my

e achable and w ro p p a re a e W “ t customers tha always tell our problem, to if they have a us know and come and let we can do.” we'll see what ager , Branch Man Jimmy Moody

experience, this approach by Beggs & Partners has always worked well over the years.” Jimmy is regularly seen serving customers at the trade counter and jokes that the only time his office door is closed is when it’s cold. “We have a great team here and everyone pitches in wherever needed,” he explained. “I'd also like to think we are approachable and we always tell our customers that if they have a problem, to come and let us know and we'll see what we can do. “What I enjoy about my job is the freedom to go out and serve customers. I think it's part and parcel of getting to know customers and building a solid relationship with them but I also think it helps my relationship with my staff as well. They know I wouldn't ask them to do something I wouldn't do myself.” Part of his hands-on approach stems from the fact that Jimmy admits that he hates

paperwork and is happy for an excuse to ignore it. But from a more serious point-ofview it is also simply because it is how Beggs & Partners operates. “We are given the freedom to make certain judgement calls on stock and that faith means a lot. You know you're trusted but you also realise that it is the company's money you're spending too, so it pays to make sure it is a success. “All the Directors are approachable and will take the time to listen to staff. Just knowing that makes a difference. I think the communication and the trust we have running through the company has helped make it so successful over the last 50 years.”

“WE ARE GIVEN THE FREEDOM TO MAKE CERTAIN JUDGEMENT CALLS ON STOCK AND THAT FAITH MEANS A LOT.”

Times have changed, but service is still the same

Portadown branch today

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THE FINAL PIECE IN A 50-YEAR PUZZLE

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I

n 2007 the company's ambition of opening a branch in County Armagh was realised. Beggs & Partners had always set its sights on the area but it was always of case of right place, wrong time or right time, wrong place. As with the previous four branch openings, the company was determined to get it right. So, when a former prestige car showroom became available at Armagh Road in Portadown, the company grasped the opportunity with both hands, setting down a marker that it was still looking to build. Three years on and the latest branch is more than holding its own, particularly at the trade counter. “It's a difficult market but we're doing well,” said Paul Thompson, Branch Manager. “Some might say that we opened at the wrong time but we take a more optimistic view. “We have a solid customer base already in place and that can only get better as business returns to normal. We laid the right foundations and are more than happy with how the branch has been delivering for customers.” One of the most impressive aspects of the branch is its bathroom showroom. It has over 22 full bathroom and shower displays, including full working models. With plenty of floorspace and natural light coming from the sizeable windows it has become a centrepiece. The branch also houses its own Renewable Showroom, with working models highlighting the benefits of this technology. In fact, the company even uses a heat pump to heat the showroom.

base lid customer “We have a so y get ca d that n onl an ce la p in y alread to normal. iness returns better as bus and are ht foundations We laid the rig the branch ppy with how ha an th re o m omers.” ering for cust has been deliv ager , Branch Man Paul Thompson

The Portadown branch provides the perfect illustration of how far the company has progressed in 50 years and that innovation is still an important aspect of the business. Paul added, “We are always trying to evolve our service and to do that we listen to what our customers want to see. “In the trade, people come to expect a certain level of service from Beggs & Partners and we are delighted that Portadown is able to match those expectations.”

POSITIVE Over the years Paul has enjoyed varying roles in the trade and with Beggs & Partners he has been a supplier, a customer and even a competitor. Therefore, he's in a perfect position to judge how the company operates and it is all very positive. “My own personal philosophy on how a business should be run matches that of Beggs & Partners,” he said. “Before I worked

for the company I was always impressed with their level of service and now I am in a privileged position to see how that is delivered on the ground.” Paul feels that it was the company's attention to detail before the branch even opened its doors that made the real difference. “When we opened the branch the company put in as much preparation as possible, working hard to chose the right location and staff and then ensuring we had the right stocks in place. That has paid off. “The view is that Portadown is an extension of the other Beggs branches, so we have to maintain the same levels provided across the company while also tailoring our service to meet the specific demands of customers in County Armagh. “It is a balancing act but Beggs & Partners has the experience and knowledge to help us deliver that time after time.”

, The latest branch highlights the company s innovative streak

CELEBRATION IS PAR FOR THE COURSE!

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BEGGS & PARTNERS HOSTED A GOLF DAY AT THE BEAUTIFUL SURROUNDINGS OF ROYAL BELFAST GOLF CLUB TO MARK THE COMPANY'S 50TH ANNIVERSARY... Over the years, the company's golf days have proved to be very popular and this year's event was no exception as Beggs & Partners invited a range of customers and suppliers to the event.

are n begins mpetitio re the co ton, Beggs & o ef b s All smile Michael Turking H, Mark kram P& n P&H. ft) rie, Mar (from le an Mark Cur d Paul Gray, B s, er tn Par H an MDM P& , re o o M

All set to hit the g reens ar Sloan, B e (f eg Hutton H gs & Partners, E rom left) Trevor dmund H eating, an ut Simpson d Nigel Simpson, ton, Develop ments.

tners gs & Par tor, Beg R&F gs, Direc ft) Sean Carey, d eg B an Bri & Sons an m le left), (fro ankin, A.Rankin (second R an ri B l, . H ca Mechani cCay, McKay P& M Brendan

e) and cal (centr ight) Mechani s (r h lie na p p an H Su bing anna, gs gil Plum Garry H tor, Beg iland, Bar n Beggs, Direc ill G ry ar Ia B on ke ta to prepare s. & Partner

Norman Begg welcomes s, Director, Beg gs & Par guest John Le tners (thi onard, Le s Tom Dorrian, rd right) Bryansb onard P ur &H and Raymond n Heating, & Ewing Scott, Sc , to the ott compan y's golf day.

Billy Walsh, Beggs & Partners (right), pictured with Jackie Lynch, George Nelson P&H (left) and Robert Watson, Heat at the Beggs & Partners Golf Day.

Enjoying the Beggs & Partners Golf Day are (from left) Ronnie McReynold, CHC Group, Ian Kerr, Beggs & Partners, Bill English, Norman English P&H and Glenn Meikle, WJM Building Services.

Garry Emerson, Beggs & Partners, (second right), pictured with guests at the golf day (from left) Jack Gourley, Vaughan Engineering, Lee Kirkwood, Stothers M&E and Brian Magee, Department of Justice.

Ready to hit the first tee are (from left) Francis Scullion, JS Morrison, Clifford Worthington, B.Worthington & Son, David Long, Beggs & Partners and Seamus Mulvenna, Seamus Mulvenna Co.

With clubs in hand are (from left) John Hamilton, Foyleside Plumbing Supplies, Jimmy Moody, Beggs & Partners, and William Fleming, R&F Mechanical.

All set to take to the fairways are (from left) Simon Woods, Beggs & Partners, Trevor Gillis, Newell Boilers, Adrian Murry, Murry Plumbing and Lloyd Larkham, Heat.

“

It's a simple fact that, had we not been prudent over the good years, we probably wouldn't still be in business. As it stands, we are in a position where we can look forward to celebrating our 60th anniversary!” Norman Beggs, Chairman

”

BELFAST T: 028 9023 5791

BALLYMENA T: 028 2564 5121

MAGHERA T: 028 7964 5599

NEWTOWNARDS T: 028 9182 6680

www.beggsandpartners.com

PORTADOWN T: 028 3839 2000