1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
1 CITY CENTRE DRIVE
INDEX
TENANT INFORMATION MANUAL
WELCOME COMMUNITY INFORMATION GENERAL BUILDING INFORMATION MOVING IN BUILDING OPERATIONS SAFETY AND SECURITY FIRE
1-2
1 CITY CENTRE DRIVE
SECTION 1
TENANT INFORMATION MANUAL
WELCOME WELCOME TO 1 CITY CENTRE DRIVE
1-3
THE MANAGEMENT OFFICE
1-3
1-3
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
WELCOME Welcome to 1 CITY CENTRE DRIVE
We would like to take this opportunity to introduce ourselves and on behalf of GWL Realty Advisors we extend to you our warmest welcome as you begin your tenancy at 1 City Centre Drive. We look forward to a long and positive business relationship. Our objective is to offer all tenants the most pleasing and efficient working environment possible. This handbook is a small part of the process. In it, we introduce you to the building, how it operates, the amenities and services available and all the information users may need to become more comfortable.
THE MANAGEMENT OFFICE
1 City Centre Drive is located on the southern portion of the block by Hurontario Street on the east, City Centre Drive on the west, the North Service Road to the north, and Robert Speck Parkway on the south. The property management office is located at: Address
Main Tel Fax Hours ONESERVE TENANT SERVICES
90 Burnhamthorpe Road West Suite 500 Mississauga, Ontario L5B 3C3 905-275-6600 905-615-8128 8:30 a.m. to 5:00 p.m. Monday through Friday 905-275-6692
1 CITY CENTRE DRIVE
SECTION 2
TENANT INFORMATION MANUAL
COMMUNITY INFORMATION SHOPPING
2-2
RESTAURANTS
2-2
HOTELS
2-4
FITNESS
2-5
ENTERTAINMENT
2-5
EMERGENCY NUMBERS
2-6
MEDICAL AND AMBULANCE
2-7
UTILITIES
2-7
TRANSPORTATION
2-7
2-2
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
COMMUNITY INFORMATION
There is a variety store, dry cleaner, copy centre and financial banking centre located right in the building. Many last minute necessities can be found right here at 1 City Centre.
Square One shopping centre is located across the SHOPPING Square One Shopping street and is the largest shopping centre in Eastern Canada with 350 plus shops and services and Centre approximately 1.6 million sq. ft. of retail space. The Bay, Sears, Zellers, Home Outfitters and Wal-Mart are all represented, as well as countless specialty stores.
RESTAURANTS
There is a Select Sandwich here in the building and Square One also offers a full range of fast food / takeout and cafeteria style restaurants. These places serve a wide variety of food including Chinese, Japanese, Continental and American. Within a reasonable drive and suitable for business lunches, the following casual and fine dining restaurants are just a small sample of what is available:
Casual Dining
Boston Pizza Pizza, pasta, sandwiches
35 Square One Drive Tel: (905) 896-4646
Café Nicole French
Novotel Hotel Tel: (905) 803-6713
Earls Fusion Cuisine
Square One Shopping Ctr. Tel: (905) 897-2925
Failte Irish Pub Irish Pub-style foods
201 City Centre Drive Tel: (905) 276-2212
2-3
1 CITY CENTRE DRIVE
RESTAURANTS (Continued)
TENANT INFORMATION MANUAL
Jack Astor’s Bar and Grill
219 Rathburn Rd West Tel: (905) 566-4662
Montana’s Bar and Grill
5031 Hurontario Street Tel: (905) 890-6500
Moxie’s Classic Grill Steak, sandwiches, pasta
Square One Shopping Ctr. Tel: (905) 276-6555
On The Curve Chicken, burgers, salad
55 City Centre Drive Tel: (905) 804-9582
Spring Rolls Thai, Chinese Vietnamese
Fine Dining
90 Burnhamthorpe Rd. W and Tel: (905) 306-7655
The Enfield Fox British Pub-style foods
285 Enfield Place Tel: (905) 566-1355
West 50 Pourhouse & Grille
50 Burnhamthorpe Rd. W Tel: (905) 949-9378
Alice Fazooli’s Italian Grill
209 Rathburn Rd. W Tel: (905) 281-1721
Canyon Creek Steak and Chophouse
299 Rathburn Rd. W Tel: (905) 279-3342
Live Cuisine Fresh Market
4141 Living Arts Drive Tel: (905) 306-6116
Molinaro Fine Italian
925 Rathburn Rd. E Tel: (905) 275-7305
2-4
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
HOTEL AND MEETING FACILITIES HOTEL
Novotel Hotel
3670 Huronontario St. Tel: (905) 896-1000
Novotel Hotel has 325 guestrooms and 2 large ballrooms, which can be divided to create up to 5 meeting rooms. As well, there are 11 smaller rooms accommodating a maximum of 10 persons each. The largest room will accommodate 400-theatre style, or 280 classroom-style.
MEETING FACILITIES
City Hall
City Hall has 5 meeting rooms accommodating 20-30 people boardroom-style or 20-30 theatre-style. Central Library The Central Library has 5 meeting rooms accommodating from 12-20 boardroom-style and a large boardroom that will accommodate 75. In addition, the Noel Ryan Auditorium is available for groups as large as 244 people. For more information, call the Civic Centre Building at (905) 896-5000. Living Arts Centre
4141 Living Arts Drive Tel: (905) 306-6100
Offers space for conferences, business seminars and small trade shows.
2-5
1 CITY CENTRE DRIVE
FITNESS AND RECREATION
ENTERTAINMENT
TENANT INFORMATION MANUAL
YMCA of Mississauga
325 Burnhamthorpe Rd. W Tel: (905) 897-9622
Civic Fitness Centre
300 City Centre Drive Tel: (905) 896-5495
Club One
Square One Shopping Ctr. 100 City Centre Drive Tel: (905) 804-0707
Playdium
99 Rathburn Rd. West Tel: (905) 273-9000
Playdium is a high-tech, electronic, interactive, theme park. It contains a mile long, Indy-style go-kart track; two 18-hole mini-putt golf courses, and a baseball training facility.
Living Arts Centre
4141 Living Arts Drive Tel: (905) 306-6100
Two theatres house the performing and visual arts. Art Gallery of Mississauga
300 City Centre Drive Tel: (905) 896-5088
A non-profit organization, the Art Gallery of Mississauga is the City’s only public art gallery featuring exhibitions by local, national and international artists.
2-6
1 CITY CENTRE DRIVE
ENTERTAINMENT (Continued)
TENANT INFORMATION MANUAL
Ticket Master
Square One Shopping Ctr. Tel: (416) 872-1111
Stage West Box Office
Square One Shopping Ctr. Lower Level Tel: (905) 238-0042
Movie Theatres: Famous Players
Square One Shopping Ctr. Tel: (905) 275-3456
Coliseum 10 Theatre
309 Rathburn Rd. W Tel: (905) 275-3456
EMERGENCIES ONLY
911
FIRE AND EMERGENCY
905) 615-3777
PEEL REGIONAL POLICE
905) 453-3311
EMERGENCY NUMBERS
In a medical emergency, direct the ambulance, physician or paramedics to the north entrance of 1 City Centre Drive. Alert the management office or security to hold an elevator ready to expedite the response team’s arrival.
2-7
1 CITY CENTRE DRIVE
MEDICAL AND AMBULANCE
TENANT INFORMATION MANUAL
Nearest hospitals: Trillium Health Centre Mississauga Site
100 Queensway West Tel: (905) 848-7100 Tel: (905) 848-7533
Trillium Health Centre 150 Sherway Drive West Toronto Tel: (416)259-6671 Credit Valley Hospital
2200 Eglinton West Tel: (905) 813-2200
OneServe Tenant Services should be contacted as well as the appropriate number from the above list.
UTILITIES
Department of Water Enbridge Enersource Canada Post Bell Canada Business Office Bell Canada Repair
Tel: (905) 791-7800 Tel: (416) 492-5100 Tel: (905) 273-9050 Tel: (416) 979-8822 Tel: (905) 310-2355 Tel: 611
Please keep the management office informed of any situations requiring emergency service in your premises.
TRANSPORTATION
Mississauga Transit Customer Information
Tel: (905) 615-INFO (4636)
GO Transit
Tel: (416) 869-3200
AAROPORT Limousine Tel: (416) 225-1555 Service Airport – Lester B. Pearson
Tel: (416) 776-3000
1 CITY CENTRE DRIVE
SECTION 3
TENANT INFORMATION MANUAL
GENERAL BUILDING INFORMATION MANAGEMENT OFFICE
3-3
ONESERVE TENANT SERVICES
3-4
BUILDING HOURS OF OPERATION
3-5
HOLIDAY SCHEDULE
3-6
MAIL SERVICE
3-6
FREIGHT ELEVATOR
3-6
LEASING
3-6
RENT AND OTHER PAYMENTS
3-6
SMOKE-FREE ENVIRONMENT
3-6
RECYCLING
3-7
GENERAL PARKING INFORMATION
3-7
PARKING TRANSPONDERS
3-7
VISITOR PARKING
3-7
MONTHLY PARKING RATES
3-8
3-2
1 CITY CENTRE DRIVE
SECTION 3 (Continued)
TENANT INFORMATION MANUAL
GENERAL BUILDING INFORMATION (Continued) PARKING REGULATIONS
3-8
SERVICE CONTRACTORS
3-9
ELEVATOR SERVICE
3-9
CORPORATE CONCIERGE SERVICES
3-10
PROMOTIONAL ACTIVITIES AND SPECIAL EVENTS
3-10
COMMUNITY RELATIONS
3-11
BUILDING WEBSITE
3-11
3-3
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
GENERAL BUILDING INFORMATION MANAGEMENT OFFICE
The property management office is located at: 90 Burnhamthorpe Road West Suite 500, Mississauga, ON L5B 3C3. Office Hours: 8:30 a.m. to 5:00 p.m. Monday to Friday Main Tel: Fax:
(905) 275-6600 (905) 615-8128
Below please find a list of frequently used management office departments and staff: Anthony Theodore Senior Property Manager
(905) 281-4263
Joan McEwen Administrative Assistant
(905) 361-8183
Emma Rodriguez Property Administrator
(905) 361-8180
OneServe Tenant Services
(905) 275-6692
Operations Team Enrico Pereira, Sr. Building Operator Vladan Djurdjic, Operations Assistant
(905) 275-6692
3-4
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
MANAGEMENT OFFICE (Continued)
Lou Marxer Project Manager, Construction Services
(905) 281-4286
ONESERVE TENANT SERVICES
Each Tenant is asked to designate one to two employees to act as principal liaisons between our office and yours. This contact person(s) should be responsible for making all inquiries or service requests to our OneServe Tenant Services Centre. Please provide us your designated employee’s name, telephone number and e-mail address. By restricting this responsibility to one principal liaison, it will allow us to provide a more streamlined and efficient service. There are a variety of ways to reach OneServe Tenant Services: BUILDING WEBSITE (ANGUS): www.onecitycentredrive.com/oneserve E-MAIL:
[email protected] [email protected]
24-HOUR LINE: 905-275-6692 After normal business hours, this same telephone number is answered by our 24-hour Security team.
INTERNET TENANT MAINTENANCE SYSTEM (ANGUS ANYWHERE)
FAX: 905-615-8128 GWL Realty Advisors utilizes a web-based Tenant Service system known as Angus Anywhere. This system allows our Tenants to communicate with our OneServe Tenant Services Co-ordinators electronically on all types of maintenance and service requests. This system can provide you with tracking on the progress of all your Work Order requests and notification when the work has been completed.
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1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
INTERNET TENANT MAINTENANCE SYSTEM (ANGUS ANYWHERE)
Again, please provide us with the e-mail information of only one or two of your staff; typically the person(s) who will be responsible for communicating maintenance requests for your suite. We will arrange to have your representatives properly oriented with the system.
(Continued)
This system also allows us to generate detailed work order histories and service completion rates. Our Building Operations staff responds to your e-mailed service requests via RIM Pager. Please contact GWLRA OneServe Tenant Services at 905-275-6692 for further information or training on the Angus System.
BUILDING HOURS OF OPERATION
GENERAL BUILDING ACCESS: 6:00 a.m. to 6:00 p.m. Monday to Friday 9:00 a.m. to 4:30 p.m. Saturday (Includes lobby doors, stairwell doors, elevators and parking levels. An access card is required for access at all other times) PARKING FACILITIES / ATTENDANTS: The surface parking lot is staffed as follows: 7:30 a.m. to 9:00 p.m. Parking Office (P-1 Level) Monday to Friday 9:00 a.m. to 1:00 p.m.
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1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
HOLIDAY SCHEDULE
1 City Centre observes all the Ontario Statutory Holidays. In cases where Statutory Holidays fall on a weekend, the holiday will generally be observed on the following Monday. Please advise the management office if your company’s holiday schedule differs from 1 City Centre.
MAIL SERVICE
The mailroom is located on the P-3 level. All tenants can obtain assigned mailboxes and keys by contacting One Serve Tenant Services at 905-275-6692. For your convenience, there is also a courier drop box located in the mailroom.
FREIGHT ELEVATOR
The freight elevator can be reserved for the exclusive use of a tenant outside of normal business hours. During normal business hours (6:00 a.m. to 6:00 p.m.) all tenant’s may use the freight elevator, but on a shared basis only. If tenants are expecting large deliveries, it will be necessary to schedule these after 6:00 p.m. or on the weekends. Please book freight elevator reservations with OneServe Tenant Services (905-275-6692) at least 48 hours in advance.
SMOKE-FREE ENVIRONMENT
1 City Centre provides a safe and comfortable environment for all tenants. There is a smoke-free policy throughout the complex including all building main entrances and underground parking levels.
3-7
1 CITY CENTRE DRIVE
RECYCLING
TENANT INFORMATION MANUAL
1 City Centre is firmly committed to recycling and currently recycles all types of paper, cans, glass, corrugated cardboard, and pre-consumer organic kitchen waste. 1 City Centre supplies all recycling collection containers for office and retail tenants. Tenants should have a blue box under every desk (available free of charge from the management office), and a can / glass container in the coffee room or lunchroom. All corrugated cardboard should be flattened and left in the tenant’s premises for removal by the night cleaners. An unusually large amount of recycling removal may result in an additional charge, unless the tenant arranges to have recyclables brought down to the garbage room.
GENERAL PARKING INFORMATION
APCOA/Standard Parking, an independent parking management company, under contract to 1 City Centre, operates parking. For more information on parking, please contact OneServe Tenant Services at (905) 2756692.
PARKING TRANSPONDERS
All monthly tenant staff parking in the underground garage or in the surface parking lots will require a programmed transponder to enter the parking areas. All parking inquiries should be directed to OneServe Tenant Services at (905) 275-6692.
VISITOR PARKING
Visitor parking is available for up to two hours on the surface level in our north surface lot. The first two hours are free.
3-8
1 CITY CENTRE DRIVE
MONTHLY PARKING RATES
TENANT INFORMATION MANUAL
Monthly parking rates at 1 City Centre Drive are as follows: P-1 (Reserved) $107.00 / Month including taxes (HST) P-2 (Reserved) $ 75.00 / Month including taxes (HST) P-2 / P-3 $60.00 / Month including taxes (HST) Surface
$31.00 / Month including taxes (HST)
Rates are subject to change. All corporate parking accounts – cheque to be made payable to GWL Realty Advisors Inc. Individual cheques are APCOA/Standard Parking.
PARKING REGULATIONS
to
be
made
payable
to
Mississauga Parking Control patrols the P-2 underground garage and the west surface parking lot daily. Couriers and delivery personnel should enter through Shipping / Receiving leaving their vehicles for a few minutes only in the loading dock. Cars not parked properly or cars blocking other vehicles, or access, may be towed at the owner’s expense. All parking areas and 1 City Centre Drive grounds are patrolled regularly.
3-9
1 CITY CENTRE DRIVE
SERVICE CONTRACTORS
TENANT INFORMATION MANUAL
For service other than for routine deliveries during working hours, tenants should always forward a tenant “WORK PERMIT REQUEST FORM” (See “Forms” Section) to management 48 HOURS IN ADVANCE. Please fax form to (905) 615-8128 when contractors or repair service personnel are expected. If Building Security is requested to provide access into tenant premises, an authorized “WORK PERMIT REQUEST FORM” IS ESSENTIAL. For the protection of our tenants, if management does not receive prior written authorization, the after hours Emergency Contact for your firm will be contacted at home. If authorization cannot be obtained, the contractor’s access to your premises will be declined. ALL CONTRACTORS PERFORMING WORK IN YOUR PREMISES SHOULD BE MADE FAMILIAR WITH THE BUILDING RULES AND REGULATIONS.
ELEVATOR SERVICE
1 City Centre Drive
Five One
(5) Passenger Elevators (1) Freight Elevator
Only passengers and hand held packages are allowed on the passenger elevators. If members of your staff are required to transport dollies, mail, equipment, etc. between floors, please arrange for them to be issued the freight elevator after hours. Contractors and service technicians must come through shipping and use the freight elevator exclusively.
3-10
1 CITY CENTRE DRIVE
CORPORATE CONCIERGE SERVICES
TENANT INFORMATION MANUAL
GWL Realty Advisors is pleased to provide all of our Tenants with the convenience of an on-line Concierge Service through eservus. This service will provide you with information on the Greater Toronto Area and environs, along with links to a network of contacts and resources in the entertainment and hospitality industry. GWL Realty Advisors will connect you to eservus to order tickets to the hottest shows and events in town, including an assortment of personal services. Tickets are delivered to the Property Management office. We will then notify you once your tickets arrive and advise you of the delivery time to your office (reception area). Register with eservus to keep up with the latest updates. The Concierge Service will strive to meet your individual needs by providing information on and access to discounted tickets for concerts, theatre productions, and sporting events. The Concierge Service can provide information on corporate event planning, hotel bookings, meeting or conference planning. It can be a valuable business hospitality vehicle; our Concierge service will do the legwork while you focus on your day-to-day business. Click on the eservus icon at our building web site. www.onecitycentredrive.com
PROMOTIONAL ACTIVITIES AND SPECIAL EVENTS
Some of the popular activities enjoyed in the past at 1 City Centre include the Ice Cream Day Event, the Holiday Reception, Vendor Fair and the Holiday Toy and Food Drive.
3-11
1 CITY CENTRE DRIVE
COMMUNITY RELATIONS
BUILDING WEBSITE
TENANT INFORMATION MANUAL
Whenever possible, 1 City Centre supports local charitable organizations by combining fundraising efforts with its activities and events. As well, food, clothing, and toy drives are coordinated throughout the year so that tenants at 1 City Centre can donate easily, at their place of work. GWL Realty Advisors has developed individual web site for our properties. These web sites will provide you with important information about building features and amenities, Leasing, Corporate Concierge services, and community news & events. We always appreciate your feedback. Please contact Joan McEwen , Administrative Assistant at 905-361- 8183 or
[email protected] if you have any comments or suggestions regarding the site. The web address for this property is: www.onecitycentredrive.com
1 CITY CENTRE DRIVE
SECTION 4
TENANT INFORMATION MANUAL
MOVING IN SIGNAGE
4-2
KEYS / LOCKS / ACCESS CARDS
4-2
INSURANCE CERTIFICATE
4-2
WORK PERMITS
4-2
AFTER HOURS EMERGENCY CONTACTS
4-3
DAYTIME TENANT CONTACTS
4-3
PACKING MATERIALS AND BOXES
4-3
PROTECTING BUILDING FINISHES
4-4
MOVING HOURS
4-4
INSURANCE AND WORKERS COMPENSATION BOARD COVERAGE
4-4
4-2
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
MOVING IN SIGNAGE
The management office will order all common area tenant signage at the tenant's expense. All requests for signage must be submitted in writing and approved by the landlord prior to installation.
KEYS / LOCKS / ACCESS CARD
1 City Centre functions on a "master key" locking system. All keying of lock cylinders must be carried out by the building's contractor to ensure the integrity of the building's master system. Please contact OneServe Tenant Services at 905-275-6692 to arrange for re- keying of doors and / or the duplication of keys. The common area doors, and many tenant doors, at 1 City Centre, are controlled by a programmable computer access system. All tenant staff, at the tenant's request will be issued a programmed access card to the building as well as to the tenant suite, if applicable. Please contact OneServe Tenant Services at 905-275-6692 for further information.
INSURANCE CERTIFICATE
All tenants are required to provide annual proof of valid insurance coverage, in accordance with their lease. An "Insurance Certificate' is required prior to occupancy. If there are any questions in this regard, contact Joan McEwen, Administrative Assistant at 905-361-8183.
WORK PERMITS
A "Tenant Work Permit Request Form" (see "Forms" section) must be submitted to cover your move-in crews, booking of the freight elevator, and for any trades that will be on premises during the move. A prior work permit will have been issued to cover the construction and fixturing of your premises (Please see the "Contractors" section of the Building Operations for requirements regarding tenant construction).
4-3
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
AFTER-HOURS EMERGENCY CONTACTS
Please ensure that the management office has up to date after hour’s emergency contacts for your firm. In the event of an emergency in your suite, the management office may need to contact someone in authority in your company. To ensure the best possible communication, we ask that all contact numbers be provided, including cellular phones and cottage telephone numbers, where applicable. Please use the form provided in the “Forms” section of the manual. All emergency contact information must be provided in writing by an authorized individual and is kept ‘confidential’.
DAYTIME TENANT CONTACTS
To ensure the management office is able to provide consistent service to our tenants we require that a daytime tenant contact be designated and that all instructions and requests to the management office be given by that contact. In the case of larger tenants, more than one contact may be suitable. Please provide all tenant contact information in writing using the form provided (see “Forms” section). Forms must be signed by an authorized individual.
PACKING MATERIALS AND BOXES
The cleaning staff at 1 City Centre DOES NOT remove packing materials and boxes resulting from the tenant’s move, unless this has been arranged in advance. There will be a charge for this service as the standard cleaning services at 1 City Centre do not include for extraordinary removable of materials. The movers should be requested to remove as much of the packing materials as possible.
4-4
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
PACKING MATERIALS AND BOXES (Continued)
For routine removal of delivery boxes, please ensure all corrugated cardboard is flattened and bundled for disposal by the night cleaning staff. Waste stickers should be affixed to all waste not placed in usual containers.
PROTECTING BUILDING FINISHES
The management office will carry out a pre-move site review report to document existing conditions on the floor(s). The tenant will be copied on this report. Should damage to the building finishes occur, the tenant will be responsible for the repair and / or replacement of same. It is the responsibility of the tenant and the tenant’s movers to ensure proper protection is in place during move-in.
MOVING HOURS
Tenant move-in (and move-out) hours are between 6:00 p.m. and 7:00 a.m., Monday to Friday or anytime on the weekends. Please arrange for freight elevator reservation by calling OneServe Tenant Services at 905275-6692. Reservations are on a ‘first come’ basis and must be received forty-eight (48) hours in advance.
INSURANCE AND WORKERS COMPENSATION BOARD COVERAGE
The tenant’s movers are required to provide proof of liability insurance coverage and of Workers Compensation Board coverage before they can carry out any work in the building.
1 CITY CENTRE DRIVE
SECTION 5
TENANT INFORMATION MANUAL
BUILDING OPERATIONS GARBAGE DISPOSAL
5-3
SUITE CLEANING SCHEDULE
5-3
LIGHTING
5-4
HVAC HOURS OF OPERATION
5-4
PERFORMANCE STANDARDS
5-4
MAINTENANCE REQUESTS
5-5
COURIERS
5-5
TENANT CONSTRUCTION AND ALTERATIONS
5-5
TENANT DESIGN CRITERIA MANUAL
5-5
DRAWINGS
5-5
BUILDING PERMIT
5-6
1 CITY CENTRE WORK PERMIT
5-6
CONTRACTORS INSURANCE CERTIFICATES AND WORKERS COMPENSATION BOARD COVERAGE
5-6
DRILLING, NOISE, CORING
5-7
5-2
1 CITY CENTRE DRIVE
SECTION 5
TENANT INFORMATION MANUAL
BUILDING OPERATIONS (Continued) CEILING GRID
5-7
BUILDING ACCESS
5-7
REGULATIONS
5-8
5-3
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
BUILDING OPERATIONS GARBAGE DISPOSAL
The cleaning staff will carry out removal of garbage from tenant premises nightly. All garbage’s from desks, lunchrooms, coffee stations, etc. will be emptied nightly and brought down to the building’s loading dock for compacting.
SUITE CLEANING SCHEDULE
The following is the NIGHTLY cleaning schedule for your premises: • Dust mop all hard surface floors with treated dust mop. • Mop all stains and spills. • Vacuum all obvious dirt and dust. Remove all visible soil. • Empty all waste receptacles, replace liners as necessary or wash out. • Removal of recyclable materials from adequately identified containers. • Dust all furniture, fixtures, equipment, and accessories. • Dust all horizontal surfaces with a chemically treated cloth. (This service can only be performed if tops of desks & furniture are found neat and tidy. Cleaners are not authorized to rearrange files or paperwork for cleaning purposes). • Clean sinks if they are left empty • Dust all high surfaces including picture rails, door frames, etc.
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1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
SUITE CLEANING SCHEDULE (Continued)
PLEASE NOTE:
LIGHTING
All tenants at 1 City Centre are provided with individual lighting codes that can be used to turn on lights after hours. You will receive detailed instructions to enable you to perform this function. It is the responsibility of the tenant to access after hours lighting. Should you require instructions or need further explanation, please contact OneServe Tenant Services at 905-275-6692. At present, there is no direct charge for the use of lighting outside lease hours.
HVAC HOURS OF OPERATION AND ACCESS AFTER HOURS
All tenants are provided with heating, venting and air conditioning (HVAC) during regular business hours in accordance with their lease provisions. After hours, tenants can access air handling by depressing the buttons on the underside of the Trend control boxes within their office area for a minimum of 20 seconds. It will take another 10-20 seconds for the system to activate.
PERFORMANCE STANDARDS
The indoor air comfort control system at 1 City Centre is designed to provide space temperatures of between 70 degrees Fahrenheit in winter and 75 degrees Fahrenheit in summer, with humidity between 15% and 50% depending on the seasonal conditions. Should you experience your work area to be overly warm or cold, please contact OneServe Tenant Services at (905) 275-6692 and adjustment to the space temperature will be arranged for you.
Cleaning of glass in offices with side lites consists of SPOT cleaning only – it is the responsibility of the tenants to have all the interior glass cleaned as required. Internal perimeter windows are cleaned annually by the building’s window cleaning contractor.
DURING SUMMER HOURS, IT IS ADVISABLE, AND ENVIRONMENTALLY FRIENDLY, TO KEEP WINDOW BLINDS SLANTED TO PREVENT EXCESSIVE HEAT GAIN FROM THE SUN.
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1 CITY CENTRE DRIVE
MAINTENANCE/ SERVICE REQUESTS
COURIERS
TENANT CONSTRUCTION AND ALTERATIONS Tenant Design Criteria Manual
TENANT INFORMATION MANUAL
Please contact OneServe Tenant Services at 905-2756692 on all requests for air comfort adjustments, burnt out light tubes and bulbs, building repairs in common areas and washroom concerns. They will arrange for the operations staff to look after your request. Emergencies after hours can also be directed to OneServe Tenant Services at 905-275-6692. Please direct couriers making deliveries to your suite to use the shipping / receiving area of the complex, accessible from City Centre Drive via the ramp. A Tenant Design Criteria Manual would have been given to your firm at the time you started to design the build out of your new or current premises. The design manual should be referred to whenever alterations are planned within your space to ensure there are no delays or last minute surprises. You can download a copy of the Tenant Design Criteria Manual thru our website. www.onecitycentredrive.com
DRAWINGS
The most important requirement of the management office, when tenants are renovating or building new premises, is the receipt of two complete sets of construction drawings at least two weeks prior to the anticipated start of construction. Drawings will be reviewed to ensure compliance with building design and returned to the tenant with comments, where appropriate. Tenants will be charged, in accordance with their Lease, for review, supervision and construction co-ordination fees.
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1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
BUILDING PERMIT
The City of Mississauga requires that all tenant construction projects have a City of Mississauga building permit prior to any construction taking place. A Mississauga city inspector may issue a work stoppage along with fines if approved permits are not displayed on site. A building permit is required for all alterations involving more that typical decorating such as new carpeting, painting and wall covering. Any demolition of walls, ceiling renovations, mechanical or electrical work must be covered by a City of Mississauga building permit.
1 CITY CENTRE WORK PERMIT
Once a contractor has been selected, and at least 48 hours prior to the beginning of construction, the tenant is required to submit a “Tenant Work Permit Request Form” to the management office providing details of construction dates, construction trades and contact numbers. For large construction projects, a separate page listing sub-trades, contact names and numbers and any work restrictions should be sent with the form to ensure security has full information to act on your behalf. Elevator reservations and any other assistance required of management can be indicated at this time. Please fax the “Work Permit Request Form” (see form in the “Forms” section of this manual) to the management office at (905) 615-8128.
CONTRACTORS INSURANCE CERTIFICATES AND WORKERS COMPENSATION BOARD COVERAGE
All contractors working at 1 City Centre are required to have adequate insurance coverage including Workers Compensation Board insurance. Your project may be delayed if proof of coverage is not provided to the management office by the time you are scheduled to begin. Please ensure all contractors are made aware of this requirement in advance.
5-7
1 CITY CENTRE DRIVE
DRILLING, NOISE, CORING
TENANT INFORMATION MANUAL
All tenants at 1 City Centre are assured of “quiet enjoyment” of their premises during working hours and, to that end, no noisy work will be permitted during daytime hours unless this will not affect other tenants. Drilling and coring are not permitted as the noise from this will carry throughout the building. Drilling, coring and other restricted work can be scheduled after hours between 6:00 p.m. and 8:00 a.m. X-raying must be arranged and approved at least seventy-two (72) hours in advance with the management office, as adjacent tenant premises are often affected and they will need to be notified. Building Management must approve x-rays.
CEILING GRID
Contractors are not allowed to drill into the ceiling grid. All connections should be made through the side clips.
BUILDING ACCESS
Contractor and sub-trade access is through the shipping / receiving areas only. Contractors are not allowed on the passenger elevators. Each trade may park one vehicle in the loading dock parking area, when space permits. Contractors will be given a specifically programmed freight elevator access card in exchange for their keys or license, after hours. CONTRACTORS AND SUB-TRADES WILL ONLY BE GIVEN ACCESS IF A PROPERLY AUTHORIZED WORK PERMIT HAS BEEN RECEIVED BY THE MANAGEMENT OFFICE.
5-8
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
REGULATIONS
• There is no smoking permitted anywhere in the building. Construction personnel found smoking on the floors will be dismissed from site. • Construction personnel will use the freight elevator for transportation at all times. • Garbage and debris on site will be kept to a minimum. No debris is to be put into the building’s waste stream. • If construction work will be dusty, or create smoke, the management office must be advised so that smoke detectors can be disconnected. 1 City Centre is very sensitive to fire alarms due to the disruption this causes the tenants in the building. Therefore, trades causing alarms will be liable for all extra staff costs and charges. • No temporary locks are to be installed on doors. • Additional parking arrangements may be possible. Please direct your general contractor to call the management office. • No work that causes the emission of any annoying odours will be permitted on multi-tenant floors during regular business hours.
1 CITY CENTRE DRIVE
SECTION 6
TENANT INFORMATION MANUAL
SAFETY AND SECURITY PHOTO IDENTIFIED ACCESS CARDS
6-2
AFTER-HOURS VISITOR ACCESS
6-3
ENTRAGUARD
6-3
LOSS OF KEYS/ACCESS CARDS
6-3
SECURITY ESCORT SERVICE
6-3
SECURITY OCCURRENCE REPORTS
6-3
SECURITY RECOMMENDATIONS
6-4
6-2
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
SAFETY AND SECURITY PHOTO IDENTIFIED ACCESS CARDS
Tenant access to the building outside of normal business hours is controlled by pass card readers installed in various locations. Access to the building, elevators and your premises can only be obtained by using your Security Access Card. A letter should be sent to OneServe Tenant Services listing the names of personnel who will require access cards, along with the hours of access that each card should be programmed for. The access cards will then be assigned to the specific individual(s) and should not be transferred to other personnel without informing the Property Management office in writing, or via work order, with your request. It is the responsibility of the tenant to keep the management office informed of all access card changes. Please impress upon employees that tenant security and building security significantly depends on the proper use of these access cards. • •
The first issue is at no charge. The replacement cost of lost or damaged cards is $25.00 each (rate subject to change)
Access cards are processed daily in the P-1 Building Operations Office at either 10:00 a.m. or 2:00 p.m. If you require emergency cancellation of an access card, please contact OneServe Tenant Services at 905-2756692.
6-3
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
In the event that an employee loses a key or an access card, please contact OneServe Tenant Services at (905) 275-6692 immediately. They will arrange cancellation of the access card on the access computer and, if necessary, the building’s locksmith can be called to rekey the lockset in question, at the tenant’s expense.
LOSS OF KEYS / ACCESS CARDS
Please contact OneServe Tenant Services at 905-2756692 for a new replacement access card programmed. If it is necessary to re-key a lock, replacement keys will be ordered at the time of installation.
SECURITY ESCORT SERVICE
For the safety and comfort of our tenant population, security offers an “escort service” to the surface parking lot and underground garage. We strongly urge any staff member returning to their vehicle after dark to request this service by calling (905) 275-6692 at anytime. Please allow ten minutes for a security officer to arrive. Our security officers keep a record of all unusual activity in the complex. Reports are written daily and copied to our tenants if they, or their premises are involved in the occurrence. Such items as insecure doors, after-hours access requiring authorization, etc. will be recorded and a report submitted on the next business day.
SECURITY OCCURRENCE REPORTS
6-4
1 CITY CENTRE DRIVE
SECURITY RECOMMENDATIONS
TENANT INFORMATION MANUAL
1.
When parking your vehicle, ensure that it is locked, that no valuables are visible in your vehicle.
2.
Encourage a “clean desk” policy in your office. Lock up all valuable when not in use, such as “laptop” computers.
3.
Consider a company policy requiring employees to wear company identification. Consider having guests or visitors sign-in and wear visitor badges. Never permit strangers to freely wander through your office space.
4.
Question strangers on your floor and offer assistance. If they behave suspiciously, call OneServe Tenant Services at 905-275-6692 for immediate assistance.
5.
Consider using a security escort to your vehicle if you are leaving the complex after hours by yourself.
6.
Never allow anyone to “piggy-back” with you into the building or on the elevators after hours. Report anyone suspicious to security immediately.
7.
Report any lost or stolen access cards to OneServe Tenant Services or security immediately so they can be deactivated.
8.
Ensure that you keep a record of all keys issued to employees and that these are returned by anyone leaving your company. If keys go missing or are reported lost, a re-key of the affected doors should be considered.
6-5
1 CITY CENTRE DRIVE
SECURITY RECOMMENDATIONS (Continued)
TENANT INFORMATION MANUAL
9.
Report any thefts, threats, suspicious or criminal activity to security immediately.
10.
Ensure that the appropriate persons in your organization have a “Threatening Call Form” by their phone, (refer to the form in the “Forms” section) in the event of a bomb threat, physical harm threat, etc.
11.
Ensure that your suite is never left unlocked when no one is present. Assign individuals to lock appropriate doors at the end of the business day.
1 CITY CENTRE DRIVE
SECTION 7
TENANT INFORMATION MANUAL
FIRE FIRE DRILLS
7-3
FIRE DRILL INSTRUCTIONS
7-3
FIRE WARDENS
7-5
FIRE SAFETY PLAN PROCEDURES FOR FIRE WARDENS, DEPUTY FIRE WARDENS AND OCCUPANTS
7-5
FIRE WARDEN EMERGENCY PROCEDURES
7-6
FIRE WARDEN RESPONSIBILITIES
7-8
DEPUTY FIRE WARDENS
7-10
DEPUTY FIRE WARDEN RESPONSIBILITIES
7-12
OCCUPANT EMERGENCY PROCEDURES
7-13
OCCUPANT RESPONSIBILITIES
7-17
7-2
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
SECTION 7 (Continued) BOMB THREAT PROCEDURES FOR FIRE WARDENS
7-18
BOMB THREAT PROCEDURES
7-21
MAILROOM GUIDELINES AND SUSPICIOUS PACKAGES
7-22
THREATENING CALL FORM
7-23
BIOLOGICAL WEAPONS
7-24
POWER OUTAGE
7-26
ELEVATOR MALFUNCTION
7-27
MEDICAL EMERGENCY
7-28
EARTHQUAKE
7-29
7-3
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
EMERGENCY PROCEDURES FIRE DRILLS
In accordance with the Ontario Fire Code, 1 City Centre is required to hold regular fire drills for the safety education of tenants and staff. The fire drills are for participation by Emergency Warden Team members, general population and building staff. A Tenant Advisory will be sent to all tenant contacts prior to the fire drill date. An accompanying form will be sent to the tenant contacts to update warden information and the name of non-ambulatory staff requiring assistance.
FIRE DRILL INSTRUCTIONS
1. First stage evacuation alarm will sound at designated time and date. An announcement will be made immediately prior to second stage alarm and announcements will continue during the alarm activation. 2. Fire Wardens are to put on their identifying vests (supplied by the management office) and instruct all occupants in the assigned area to proceed to the nearest stairwell exit in an orderly manner, taking all personal belongings. DO NOT USE ELEVATORS.
7-4
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
FIRE DRILL INSTRUCTIONS (Continued)
3. Enter the stairwell and proceed to the lowest exit level of the stairwell and leave the building. In the interest of everyone’s safety: DO NOT RUN DOWN THE STAIRS DO NOT BLOCK THE STAIRWELL DO NOT REVERSE DIRECTION – CONTINUE TO DESCEND STAIRS 4. The alarm will be silenced after approximately three minutes. All participants must continue to descend the stairs and evacuate the building. Move away from the building to the designated evacuation area in the west and north parking lots. Do not congregate directly outside the building for the safety of everyone. 5. Do not impair pedestrian or vehicular traffic around the building and the adjoining buildings. Your designated evacuation area should be safe for you and those around you. 6. Do not re-enter the building until directed by operations/security personnel to ensure an efficient and orderly return to your office.
7-5
1 CITY CENTRE DRIVE
FIRE WARDENS
TENANT INFORMATION MANUAL
Fire Wardens are an essential part of the building’s Fire Safety Plan. Without the cooperation of these Fire Wardens, we would not be able to effectively deal with the amount of floor space and the number of tenant employees that can be involved in an evacuation. Fire Wardens are responsible for searching and clearing tenant premises, organizing buddies for non-ambulatory staff, reporting to the Exit Stairwell Supervisor, in case of an evacuation, and attending Fire Warden Meetings during the week prior to the full participation Fire Drill. Each tenant is required to assign at least one Fire Warden for each floor. We recommend one warden for every 5,000 square feet of space (approximately ¼ floor), plus at least two buddies to assist each nonambulatory staff member. It is recommended that alternates be designated in case of varying shifts and illness. A full copy of the procedures for Fire (Floor) Wardens, Deputy Fire Wardens and Occupants is included below. Please contact the management office if you require further information.
FIRE SAFETY PLAN PROCEDURES FOR FIRE WARDENS, DEPUTY FIRE WARDENS AND OCCUPANTS
A minimum of one person from each floor or from each business suite in a floor having more that one (1) tenant will be selected and will be designated as being responsible for the implementation of this portion of the fire safety plan for his / her establishment. This person will be entitled the “Fire Warden” for their floor or suite and will be responsible for the successful evacuation of their floor or suite in a fire emergency.
7-6
1 CITY CENTRE DRIVE
FIRE WARDEN EMERGENCY PROCEDURES
TENANT INFORMATION MANUAL
Upon Discovery of Smoke or Fire 1.
Leave the fire area, taking any persons in the immediate vicinity with you.
2.
Close all doors behind you.
3.
Sound the fire alarm by activating the nearest manual pull station.
4.
Telephone the Mississauga Fire Department by calling 911. Never assume that this has been done. Give the correct address of the building – 1 City Centre Drive, location of the fire and your name.
5.
Ensure that electromagnetic locking devices have been released in your area.
6.
Proceed to the building fire exit via the stairs. DO NOT USE ELEVATORS. Report conditions to Stairwell Exit Supervisor and the Chief Fire Warden. If you encounter fire or smoke as you evacuate, notify the Chief Fire Warden using the Firefighter’s telephone.
7.
Upon arrival of the Fire Department, inform the Fire Officer regarding the conditions in the building.
8.
Ensure that occupants DO NOT re-enter the building until authorized to do so by the Fire Department.
7-7
FIRE WARDEN EMERGENCY PROCEDURES (Continued)
Upon Hearing a Second Stage Alarm (Continuous Beat) 1.
Call the Mississauga Fire Department by dialing 911. Never assume that this has been done. Give the correct address of the building – 1 City Centre Drive, and your name.
2.
Lock up cash if necessary.
3.
Supervise the evacuation of occupants from your business. Communicate with your Deputy Wardens for assistance.
4.
Ensure that electromagnetic locking devices have been released in your area.
5.
After all occupants have been evacuated from your premises, proceed to the building fire exit via the stairs. DO NOT USE ELEVATORS. Report conditions to Stairwell Exit Supervisor. If you encounter fire or smoke as you evacuate, notify the Chief Fire Warden using the firefighter’s telephone.
6.
Ensure that occupants DO NOT re-enter the building until authorized to do so by the Fire Department.
7-8
1 CITY CENTRE DRIVE
FIRE WARDEN EMERGENCY PROCEDURES (Continued)
FIRE WARDEN RESPONSIBILITIES
TENANT INFORMATION MANUAL
Upon Hearing a First Stage Alert (Intermittent Beat) (Will Sound for Full Minute) 1.
Inform all occupants to be prepared to evacuate the building.
2.
Lock up cash if necessary. Prepare to evacuate.
1.
Read and understand the applicable sections of the approved Fire Safety Plan.
2.
Be in charge of implementing the approved Fire Safety Plan for your area.
3.
Designate and train sufficient assistants to act in this position during your absence.
4.
Educate employees of their responsibilities under this plan.
5.
Know where all fire protection equipment and appropriate fire exit routes are located for your tenant space.
6.
Encourage participation in Fire Drills. Advance notice will be posted to advise all tenants of the time and date of fire drills.
7.
Provide your name and regular and emergency telephone numbers to the Chief Fire Warden for their records.
8.
Call the Fire Department at 911 whenever you need assistance in an emergency.
7-9
1 CITY CENTRE DRIVE
FIRE WARDEN RESPONSIBILITIES (Continued)
TENANT INFORMATION MANUAL
9.
Ensure a copy of the accepted emergency procedures is given to each employee.
10.
Ensure all means of egress are unobstructed at all times.
11.
Notify Chief Fire Warden of any changes to Fire Warden, or Deputy Fire Warden names or telephone numbers immediately.
12.
Know your correct building address: 1 City Centre Drive.
13.
Know the audible fire alarm signals and the procedures established to implement safe evacuation.
14.
Repair or rectify any condition such as blocked exits or blocked access to fire alarm pull stations or extinguishers immediately.
15.
Complete the “Emergency Fire Warden Form” and under the Special instructions/comments section of Form provide information of all persons requiring assistance to evacuate and return to the Chief Fire Warden. See sample of Form in the “Forms” section of this manual.
16.
Know how to release electromagnetic locking devices.
17.
Know how to operate firefighters’ telephones.
7-10
1 CITY CENTRE DRIVE
DEPUTY FIRE WARDENS
DEPUTY FIRE WARDEN EMERGENCY PROCEDURES
TENANT INFORMATION MANUAL
This section applies to individuals designated as Deputy Fire Wardens who have the responsibilities of assisting the Fire Warden in the evacuation of occupants under emergency conditions.
Upon Discovery of Smoke or Fire 1.
Leave the fire area, taking any persons in the immediate vicinity with you.
2.
Close all doors behind you.
3.
Sound the fire alarm by activating the nearest manual pull station, if safe to do so.
4.
Call the Mississauga Fire Department by calling 911. Never assume that this has been done. Give the correct address – 1 City Centre Drive, location of the fire and your name.
5.
Deputy Wardens proceed to evacuate personnel via the exit stairwells. Ensure that electromagnetic locking devices have been released.
6.
Deputies check washrooms to ensure they are clear of personnel.
Deputies accompany handicapped persons to exit stairwells. Using firefighters’ telephone, contact fire alarm control panel for firefighter assistance.
7-11
1 CITY CENTRE DRIVE
DEPUTY FIRE WARDEN EMERGENCY PROCEDURES (Continued)
TENANT INFORMATION MANUAL
7.
Deputies take up respective positions at assigned stairwell doors to ensure orderly and safe evacuation of personnel.
8.
Follow instructions given to you by your Fire Warden.
9.
Once all occupants have evacuated, proceed to the building fire exit via the stairs. DO NOT USE ELEVATORS. Report to Stairwell Exit Supervisor.
Upon Hearing a Second Stage Alarm (Continuous Beat) 1.
Call the Mississauga Fire Department by dialing 911. Never assume that this has been done. Give the correct address of the building – 1 City Centre Drive, location of fire and your name.
2.
Lock up cash if necessary.
3.
Deputy Wardens proceed to evacuate personnel via the exit stairwells. Ensure that electromagnetic locking devices have been released.
4.
Deputies check washrooms to ensure they are clear of personnel.
5.
Deputies accompany handicapped persons to exit stairwells. Using firefighters’ telephone, contact fire alarm control panel for firefighter assistance.
7-12
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
DEPUTY FIRE WARDEN EMERGENCY PROCEDURES (Continued)
Upon Hearing a Second Stage Alarm (Continuous Beat) (Continued) 6.
Deputies take up respective positions at assigned stairwell doors to ensure orderly and safe evacuation of personnel.
7.
Follow instructions given to you by your Fire Warden.
8.
Once all occupants have evacuated, proceed to the building fire exit via the stairs. DO NOT USE ELEVATORS. Report to Stairwell Exit Supervisor.
Upon Hearing a First Stage Alarm (Intermittent Beat) Will Sound for Full Minute)
DEPUTY FIRE WARDEN RESPONSIBILITIES
1.
Inform all occupants to be prepared to evacuate the building.
2.
Lock up cash if necessary. Prepare to evacuate.
1.
Designate and train sufficient alternates to act in this position in your absence.
2.
Read and understand your duties under this fire safety plan.
3.
Know where fire alarm pull stations and exit routes are located for your floor area.
4.
Ensure all means of egress are unobstructed at all times.
7-13
1 CITY CENTRE DRIVE
DEPUTY FIRE WARDEN RESPONSIBILITIES (Continued)
OCCUPANT EMERGENCY PROCEDURES
TENANT INFORMATION MANUAL
5.
Report unsafe conditions to your Fire Warden.
6.
Know how to operate manually electromagnetic locks.
7.
Know how to operate firefighters’ telephones.
8.
Know the location if persons requiring assistance for your floor area.
This section applies to occupants (employees and / or general public) who are inside the building during an emergency. Upon Discovery of Smoke or Fire 1.
Leave the fire area immediately.
2.
Close all doors behind you.
3.
Sound the fire alarm by activating the nearest manual pull station.
4.
Telephone the Mississauga Fire Department by calling 911. Never assume that this has been done.
5.
Give the correct address of the building – 1 City Centre Drive, location of the fire and your name.
6.
Use exit stairwells to evacuate the building. DO NOT USE ELEVATORS.
7-14
1 CITY CENTRE DRIVE
OCCUPANT EMERGENCY PROCEDURES (Continued)
TENANT INFORMATION MANUAL
Upon Discovery of Smoke or Fire (Continued) 7.
If you discover a locked exit with “Emergency Exit Unlocked by Fire Alarm” signage on the door, activate the fire alarm pull station adjacent to the door to release the lock.
8.
DO NOT return until it is declared SAFE to do so by the Fire Department.
Upon Hearing a Second Stage Alarm (Continuous Beat) 1.
Proceed to the nearest exit stairway and exit the building via the designated exit routes, walk in an orderly fashion.
2.
Before opening door, feel door and door knob for heat. If not hot, brace yourself against the door and open it carefully. If you see smoke, feel air pressure or a hot draft, close door quickly and proceed to an alternate exit.
3.
Leave building using the exit stairway. DO NOT USE ELEVATORS.
4.
If you discover a locked exit with “Emergency Exit Unlocked by Fire Alarm” signage on the door, activate the fire alarm pull station adjacent to the door to release the lock.
7-15
1 CITY CENTRE DRIVE
OCCUPANT EMERGENCY PROCEDURES (Continued)
TENANT INFORMATION MANUAL
Upon Hearing a Second Stage Alarm (Continuous Beat) - CONTINUED 5.
If there are occupants who are visiting your place of employment who may not be familiar with the Fire Safety Plan and exit routes, assist them in exiting the building.
6.
DO NOT return until it is declared SAFE to do so by the Fire Department.
Upon Hearing a First Stage Alert (Intermittent Beat) (Will sound for Full Minute) 1.
Prepare to leave building via the designated exit routes. This signal indicated a potential fire condition somewhere in the building.
2.
Stand by for instructions from the Chief Fire Warden.
3.
If instructions indicate or situation warrants that an evacuation is necessary; close door behind you and leave the nearest exit stairwell.
4.
If you encounter smoke in the corridor or stairwell, consider taking an alternate exit or return to your suite.
7-16
1 CITY CENTRE DRIVE
OCCUPANT EMERGENCY PROCEDURES (Continued)
TENANT INFORMATION MANUAL
Upon Hearing a First Stage Alert (Intermittent Beat) (Will sound for Full Minute) - CONTINUED 5.
If you discover a locked exit with “Emergency Exit Unlocked by Fire Alarm” signage on the door, activate the fire alarm pull station adjacent to the door to release the lock.
IF YOU CANNOT LEAVE YOUR SUITE OR HAVE RETURNED TO IT BECAUSE OF FIRE OR HEAVY SMOKE, REMAIN IN THE SUITE AND: 1.
Close the door.
2.
Unlock the door for possible entry by the firefighters.
3.
Dial 911 and tell the Mississauga Fire Department the building and the floor you are on.
4.
Seal all cracks where smoke can get.
5.
Keep low to floor if smoke enters the room.
6.
Move to the most protected room.
7.
Wait to be rescued. Remain calm. Do not panic or jump.
8.
Listen for instructions or information given by authorized personnel.
7-17
1 CITY CENTRE DRIVE
TENANT INFORMATION MANUAL
OCCUPANT EMERGENCY PROCEDURES (Continued)
IF YOU ENCOUNTER A LOCKED EXIT WITH “EMERGENCY EXIT UNLOCKED BY FIRE ALARM” SIGNAGE ON THE DOOR.
OCCUPANT RESPONSIBILITIES
1.
Activate the manual fire alarm pull station adjacent to the door to release the lock.
2.
Proceed with emergency exit procedures.
Occupants Will: 1.
Control Fire hazards.
2.
Do not put burning materials such as cigarettes or ashes into garbage cans.
3.
Do not dispose of flammable liquids or aerosol cans in garbage cans.
4.
Do not use unsafe electrical appliances, frayed extension cords, overload outlets or lamp wire for permanent wiring.
5.
Do not smoke inside building premises.
6.
Know where the fire alarm pull stations and exits are located.
7.
Maintain access to portable extinguishers and other fire protection equipment.
8.
Know the Fire Warden and Deputy Wardens in your area.
9.
Ensure that electrically powered equipment is shut off at closing time.
7-18
1 CITY CENTRE DRIVE
OCCUPANT RESPONSIBILITIES (Continued)
BOMB THREAT PROCEDURES FOR FIRE WARDENS
TENANT INFORMATION MANUAL
10.
Call the local Fire Department immediately at 911 whenever you need assistance.
11.
Know the correct building address: 1 City Centre Drive.
12.
Know the audible fire alarm signals and the procedures established to implement safe evacuation.
13.
Report any condition which may be a fire hazard to the Fire Warden or Deputy Warden for your area.
14.
Know how to release electromagnetic locking devices.
It is essential that all building personnel be prepared in the event of a bomb threat. To disregard or delay in properly reporting the receipt of any bomb threat, no matter how improbable, could place the property and its occupants at serious risk. All threats must be reported immediately. Studies indicate that the safest approach in dealing with a bomb threat is NOT immediate and arbitrary evacuation. Unauthorized persons would likely place a device in an outer exit way or on the perimeter of the building. Instead of moving to safety when evacuating, individuals may be moving closer toward potential
7-19
1 CITY CENTRE DRIVE
BOMB THREAT PROCEDURES FOR FIRE WARDENS (Continued)
TENANT INFORMATION MANUAL
danger. Also, the panic associated with an arbitrary evacuation can be a greater threat to human life than an alleged bomb. Generally, office tower employees should be encouraged to remain where they are until the situation has been elevated. Employees alone know what does and does not belong in their own work areas. Information should not be communicated to the general public or the news media. All enquires should be directed to a corporate decision maker in your organization.
UPON BEING INFORMED OF A BOMB THREAT 1.
Do not panic. Follow the directions of the Chief Fire Warden, GWLRA Representative or Emergency Services personnel as applicable.
2.
Gather your Deputy Floor Warden and Monitors. Check exits and evacuation routes for suspicious packages prior to an evacuation being initiated.
3.
If requested, systematically search your area concentrating first on areas accessible to the general public. These areas include corridors, elevators, lobbies, public washrooms, under stairwells, fire hose and extinguisher cabinets, unlocked closets and utility rooms.
7-20
1 CITY CENTRE DRIVE
BOMB THREAT PROCEDURES FOR FIRE WARDENS (Continued)
TENANT INFORMATION MANUAL
4.
If a suspicious package is found. DO NOT DISTURB IT. Notify the Chief Fire Warden, GWLRA Representative or Emergency Services personnel via the nearest telephone and follow their instructions.
5.
If you are ordered to evacuate the floor then instruct the occupants to take their briefcases, lunch boxes, purses and small packages with them. This will decrease the number of packages to be examined by the search team.
6.
Evacuate the occupants in your area to the nearest safe exit, using the Evacuation Procedures outlined in the Fire Section. Send them to the Assembly Area as designated by Property Management.
7.
Proceed to the Assembly Area and advise the Chief Fire Warden, GWLRA Representative or Emergency Services personnel of the status of your floor. This would include reports on any injuries and the extent of the search.
8.
Wait in the designated Assembly Area until further instructions are given. DO NOT REENTER THE BUILDING UNTIL ADVISED BY PROPERTY MANAGEMENT THAT ALL IS CLEAR.
9.
Report any missing persons to the Chief Fire Warden, GWLRA Representative or Emergency Services personnel.
7-21
1 CITY CENTRE DRIVE
BOMB THREAT PROCEDURES
TENANT INFORMATION MANUAL
ALL BOMB THREATS MUST BE TAKEN SERIOUSLY: Telephone Bomb Threat 1. 2. 3.
Remain calm and courteous. Keep the caller on the line as long as possible. Enlist the aid of fellow employees to notify Peel Regional Police at 911 and OneServe Tenant Services at (905) 275-6692, giving the following information: a) b) c)
4.
Company’s name and location. Floor number where call is being/has been received. Your name and telephone number.
Obtain as much information as possible (refer to Threatening Call Form in the “Forms” section of the manual.
If you discover a suspicious looking package 1. 2. 3.
Do not touch the package. Clear the immediate area where the package has been discovered. Notify Peel Regional Police at 911 and OneServe Tenant Services at (905) 275-6692, giving the following information: a) b) c) d)
Company’s name and location. Floor number where call is being/has been received. Your name and telephone number. Any details regarding the suspicious package.
7-22
1 CITY CENTRE DRIVE
MAILROOM GUIDELINES AND SUSPICIOUS PACKAGES
TENANT INFORMATION MANUAL
MAILROOM STAFF GUIDELINES FOR SUSPICIOUS PACKAGES (INCLUDING BIOLOGICAL WEAPONS) In general, biological weapons or mail bombs will stand out from the normal flow of mail due to different or unusual packaging. For this reason, all mail should be processed by a person or a group familiar with and/or who handle the company mail on a regular basis. This will allow them to “benchmark” the profile of the company mail, and to permit them to compare suspicious articles to that “benchmark”. Most dangerous packages exhibit unique characteristics, which should be helpful in identifying a suspect item. Dangerous items (e.g., biological weapons, mail bombs, etc.) can be contained in letters, books, and parcels of varying sizes, shapes and colours. SUSPICIOUS PACKAGE RECOGNITION POINTS: • • •
•
•
Letters feel rigid, appear lopsided, and are bulky/heavy for their size. Stains, crystallization, or discolouration may be present on the envelope/wrapping. An excessive amount of postage stamps. Any foreign writing, address or postage; “Foreign Mail”, “Air Mail”, or “Special Delivery” labels. The sender is unknown and there is no return address, or the return address and postmark do not correspond; hand-delivered packages. Unusual restricted endorsements such as “Personal, Private, Confidential”, “Prize Enclosed”, etc; or any other threatening message.
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1 CITY CENTRE DRIVE
MAILROOM GUIDELINES AND SUSPICIOUS PACKAGES (Continued)
TENANT INFORMATION MANUAL
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The addressee normally does not receive personal mail at the office, or the package is addressed to a title/position or to no one in particular, or the addressee no longer works there. The address has been prepared to ensure the anonymity of the sender (e.g., homemade labels, cut and paste lettering) The mailing emits a particular odour, or appears to be disassembled or re-glued. Handwriting appears distorted; irregular or poor typing of address. The mailing has powder on the outside, or protruding wires, tinfoil, or string. Pressure or resistance is noted when removing the contents. The outer container has an irregular or asymmetric shape, soft spots, or bulges. Several combinations of tape, or excessive amounts of tape, are used to secure the parcel, or the parcel is unprofessionally wrapped parcel is labeled “Fragile”, etc. The use of a string to tie-up/secure the package. String is generally no longer used today for that purpose.
Trust your intuition and the intuition of your co-workers.
THREATENING CALL FORM
The “Threatening Call Form” found in the “Forms” section of the manual is to be used not only in the event of a bomb threat but any calls of a threatening nature. Threats of physical harm, harassment, etc. received over the phone should all be recorded on one of the above mentioned forms.
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BIOLOGICAL WEAPONS
TENANT INFORMATION MANUAL
The primary defensive tactic for biological weapons sent by mail is NOT to open suspicious items. However, not all suspicious items will be detected. It is therefore prudent to take a number if precautions with respect to the handling of mail. •
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Mail should be sorted in an enclosed area, well away from large concentrations of staff members, the computer room, and other sensitive areas. If a suspicious item is found, place it in an airtight container or ideally, cover it with a transparent glass cover. Consider sealing the item in a clear, plastic, evidence bag (or other thick, airtight bag). LEAVE THE AREA. Unlike a letter bomb, close all doors in the immediate area. Ensure the item is identifiable to the police (e.g., the only package on a table). If the item is not emitting powder or fluid or does not appear to be very suspicious (e.g., meaning that it only has one or two suspicious characteristics), contact the recipient/addressee for clarification. They may recognize it as familiar or non-suspicious. If they do not recognize it, or if they do not wish to view it, evacuate the immediate area and call 911. Remember, any time your intuition tells you that you are in danger, cover the item and leave the area. Immediately notify the nearby co-workers, your supervisor, and call 911.
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BIOLOGICAL WEAPONS (Continued)
TENANT INFORMATION MANUAL
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Employees washing their hands after handling a suspicious item should plug the sink and save the wastewater for the authorities. Employees that have handled an item that has emitted a powder or fluid, or something that could otherwise be considered hazardous must not touch their face or anything else. They should avoid contact with co-workers. They must immediately wash their hands and call 911. Do not clean up leaked fluid or powder. Cover it. Remove soiled clothing and seal name in plastic bags. Give the bags to the authorities. All employees in the vicinity of the suspicious item when it was opened must be isolated in a pre-selected area, well away from all other staff, and await the authorities there. Make a list of the people present when the item was opened. Also, list the locations the package moved through in the building. Consider turning off the ventilation system in that area as well. While anthrax is not contagious from person to person, some other biological agents are. When opening non-suspicious or routine mail, do not use your fingers or a knife. Use a Zippy™ style, closed edge letter opener that will not disturb the contents. Hold the item away from your face, and upright to avoid spillage.
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POWER OUTAGE
TENANT INFORMATION MANUAL
The loss of electrical power in a commercial high-rise has a significant effect on the operation of the building, particularly if the power outage occurs during regular business hours. Power outages may range from a brown-out (power reduction), or a black-out (total loss of power). The building is equipped with an Emergency Generator that initiates in seconds following a complete power loss. This generator powers some of the elevators, fire system and pumps, emergency lighting, and other essential building systems. The generator is diesel-powered and typically will provide emergency power for up to twenty-four (24) hours on the existing supply tank. If power is lost, the building may be evacuated depending on the circumstances; if the emergency generator fuel supply runs out, for example, then all occupants must leave immediately as there would no longer be Life Safety Systems operational throughout the building. Building Management will determine what protocols to follow dependent upon the emergency. Internal Building Power Failure Power Failure on a portion of the floor, or several floors: 1.
Notify OneServe Tenant Services (905) 275-6692 and give the following information: a) b) c) d)
Company name and location. Floor number when power failure has occurred. Details of power failure. Your name and telephone number.
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POWER OUTAGE (Continued)
ELEVATOR MALFUNCTION OR ENTRAPMENT
TENANT INFORMATION MANUAL
Widespread Power Outage Failure on all or a series of floors: 1.
Notify OneServe Tenant Services (905) 275-6692.
2.
Get flashlights, radios, and other emergency equipment. Gather personnel in central locations if possible.
3.
Remain on the floor and await further instructions.
All building elevators are equipped with safety features that minimize the likelihood of injury and mishap. The Elevator & Escalator Safety Foundation estimates that approximately 85 billion people ride elevating devices each year. Since the late 1970’s, elevator systems have made significant steps forward into microcomputerbased systems that analyze and control elevators calls, priorities, dispatches, and allow building managers to fully control all aspects of their elevator functions. Notwithstanding any of this, elevators are still mechanical devices that will experience some operating problems occasionally. Each elevator is equipped with an Emergency Telephone system, which automatically dials to a continuously manned line when activated. The Alarm Button is located on the bottom row of the elevator buttons. Occupants must advise the person answering of the address of the building and elevator car number. If you are trapped and have a medical condition that may be a concern, please advise the Monitoring Operator immediately.
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ELEVATOR MALFUNCTION OR ENTRAPMENT (Continued)
TENANT INFORMATION MANUAL
During a power failure all elevators will cease operation and should recall to the ground floor. The freight elevator is the designated elevator that will operate during a power failure. Elevator Malfunction (Slow Trip, Missed Call, Improper Leveling) 1.
Notify OneServe Tenant Services at (905) 2756692, and give the following information: a) Elevator car number (located inside cab) b) Details of malfunction c) Your name, company, and telephone number
Elevator Entrapment 1. 2. 3.
MEDICAL EMERGENCY
Should you become trapped, remain calm. Press the emergency call button. Give the elevator number to the Monitoring Operator when requested on the intercom. Elevator personnel will be notified and will respond immediately to rectify the problem. Notify the operator if you have a medical condition that may be of concern.
1.
DO NOT move the person. If necessary, and if you have been trained, administer First Aid.
2.
Call Paramedics. Dial 911. Tell them your address, floor and suite number and direct the medical team to the front door. You may be asked to describe the condition of the victim.
3.
While awaiting medical help, keep the person warm and comfortable.
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MEDICAL EMERGENCY (Continued)
TENANT INFORMATION MANUAL
4.
Call OneServe Tenant Services. Dial (905) 2756692. We will hold an elevator ready for the emergency medical team. Outside normal business hours, your call will be received at the security desk. If a private physician has been called, please let us know and the doctor will be escorted to your office.
5.
Post one person at the elevator lobby on your floor to lead the medical team to the person in distress.
EARTHQUAKE During an Earthquake
In the unlikely event of an earthquake, there are several things you should remember that will reduce your personal risk. If you feel a tremor: 1.
Remain calm and reassure others.
2.
Get under a strong table or desk to protect yourself from flying objects. Keep clear of shelves and high stacked materials.
3.
Stay away from windows and glass dividers. Move toward the centre of the building as soon as possible.
4.
Remain on the floor you are on until otherwise instructed. You are safer inside the building than outside on the street.
5.
If you are outside, stand away from buildings, trees, and telephone and electric wires.
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TENANT INFORMATION MANUAL
EARTHQUAKE After the Earthquake
1.
Assemble in the area designated by your Fire Warden.
2.
Listen for instructions from your Fire Warden, over the speaker system, or from emergency personnel. You may be asked to help assess conditions, serve as runner, or organize an evacuation.
3.
Do not use the elevators. Elevators will automatically descend to the main floor and open their doors. Stay in the elevator lobby.
4.
Do not use the telephones. Switchboards, especially those of police, hospitals and other emergency centres, will be jammed immediately following an earthquake. Use a radio to obtain information.
5.
Be careful when moving about. Collapses can occur without warning and there may be dangers from gas leaks, electric wiring or broken glass.
6.
Be prepared for possible aftershocks.
