SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Management/Leadership
Standard Duration
Excelling as a Manager or Supervisor
1 Day
• Actions you can take that will establish your authority, boost your credibility and earn respect • 5 sure-fire ways leaders gain the commitment and cooperation of workers • How to manage up the ladder—tips for communicating with your boss and other executives • How to conduct a fair and constructive performance evaluation
Advanced Management Skills
1 Day
• Management is your chance to lead and make a difference • Stop trying to perform “management” and start managing performance • Communication: A key component of your managerial success • Change brings opportunities … if you’re ready and know how to handle it • Learn to integrate your team’s efforts throughout the organization • Advanced managerial tactics for handling problem team members • How to determine your direction and set a plan for getting there
Coaching and Teambuilding Skills for Managers and Supervisors
1 Day
• Putting together a team that gets results • Inspiring others to reach high and succeed • Polishing your leadership skills • Meetings that trigger action • Becoming a team leader famous for results
Mentoring Skills
1 Day
• Mentoring: What is it? • The mentor • Managing mentoring problems • Building the mentoring program
Leading a Culturally Diverse Workforce
1 Day
• Discover what diversity really is and why it’s so important to your company • Find out the difference between stereotypes and generalizations • Learn the communication skills that are necessary for leading a diverse workforce • Understand the cultural sources of conflict in the workplace • Discover how to properly manage diversity in a workplace environment
Administrative Professionals
Standard Duration
The Indispensable Assistant
1 Day
• How performing two easy tasks at the end of each day will save hours (and headaches) the next day • How the “80/20” rule will help you identify your most important tasks • How to organize your work area for improved efficiency • 7 strategies for successful delegation—even if you think there’s no one to delegate to
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Professional Trainers
Standard Duration
Power-packed Training Skills for Professional Trainers
2 Days
• How to target where training needs exist in your company and how to get workers to speak up and ask for training when they recognize they need it • How to polish your platform skills and keep your presentations sharp—no matter how many times you deliver the program • What the latest video and computer technology can do to enhance learning • The advantages and disadvantages of each of the major training methods • How to deal with common frustrations and challenges trainers face • How to evaluate how well training pays off for your organization
Presentation Skills
Standard Duration
The Complete Guide to Poised and Powerful Public Speaking
1 Day
• Presentation basics all the best speakers know and practice • Organize your thoughts into a flawless presentation • Build a relationship with your audience • Develop your own winning speaking style • Handle every challenge without missing a beat
Especially for Women
Standard Duration
Assertive Communication Skills for Women
1 Day
• Project a communication image that commands respect • Harness the tools of results-oriented communication • Handle conflicts, difficult people and confrontations with composure • Use listening skills to your advantage • Persuade, negotiate and achieve power over people • Say it with tact • Get your point across in meetings and before groups • Start conversations, build rapport and leave a positive impression
Leadership and Management Skills for Women
1 Day
• Avoid missed opportunities to address conflict directly—like a leader • Get over feeling hesitant to speak up in meetings • Strike a balance between your work life and your personal life • Negotiate unreasonable requests, deadlines and demands • Ask others for feedback—and use it to hone your image and performance • Handle unacceptable behavior and performance—regardless of the cause • Develop your own system for motivating employees and teams
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Finance Skills
Standard Duration
Fundamentals of Finance and Accounting for Non-financial Managers
2 Days
• How to understand and use the “language of business” • “Finance 101” for managers • Generally accepted accounting principles—how to set up financial statements and reports • How to use the financial tools available to you to make better management decisions
Communication Skills
Standard Duration
The Essentials of Communicating With Diplomacy and Professionalism
2 Days
• Communicating under pressure • Secrets for getting the information you want • How to manage conflict and prevent communication problems • How to positively persuade
Active Listening
1 Day
• Fundamentals of active listening • Interactive listening and nonverbal communication • Asking the right questions
Assertive Communication Skills
1 Day
• How to recognize and avoid basic communication mistakes that make a less-than-professional impression— poor grammar, words that trigger negative emotions and credibility-robbing mannerisms and speech habits • How to present ideas assertively and persuasively to co-workers, supervisors and customers during conflicts, negotiations, presentations and important meetings • How to maintain confidence and composure if the situation gets heated • How to listen actively • How to communicate effectively with difficult people—specific ways for resolving differences, defusing anger and avoiding a tone of voice that escalates an already unpleasant situation • How to win the attention, respect and approval of others in order to move up in the organization
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Interpersonal Communication Skills
Standard Duration
Conflict Resolution
1 Day
• Conflict management strategies that work • Handling your own anger and emotions • How to respond to others’ anger • Conflict communication skills
How to Be a More Effective Group Communicator
1 Day
• Overcoming feelings of anxiety and self-consciousness about speaking up in a group • Positioning your ideas, opinions and solutions to get the group’s attention and support • Identifying group members who wield the most power—and winning their agreements • Recognizing and putting a halt to unproductive communication patterns that threaten to get meetings off track • Handling criticism and defusing hostility and anger • Working with individuals between meetings to get group results later
Dealing With Negative Attitudes in the Workplace
1 Day
• How to identify the root sources of negative attitudes and self-defeating behaviors • How to recognize the warning signs of excessive negativity • How to deal with the most common types of negative people in specific situations such as meetings and team projects • How to limit the destructive effects of negative people, including keeping negative attitudes from spreading to others • How to help negative people see the consequences of their attitudes and actions
Understanding Personality Styles and Their Significant Impact
1 Day
• Personality style indicators: An opportunity to discover your personal style • Meet the Focuser: What? • Meet the Relater: Who? • Meet the Integrator: Why? • Meet the Operator: How? • Real-world application of the personality explorer
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Business Writing
Standard Duration
Business Writing Basics for Professionals
1 Day
• How to use “mind mapping” to get your ideas on paper quickly and overcome “writer’s block” • Sure-fire methods for building an instant rapport with your readers • How to recognize and eliminate common business writing mistakes that can make you look sloppy and unprofessional • How to weed out jargon, clichés and excess verbiage that can muddle your message • Professional editing and proofreading techniques that can help you to produce error-free documents every time • Writing for special situations such as delivering bad news, writing for a technical readership, writing in collaboration with others and much more
Business Writing and Grammar Skills Made Easy and Fun!
2 Days
• Understand the ground rules • Perfecting your grammar and usage skills • Grabbing your readers’ attention • Persuading, influencing and convincing • Projecting credibility and professionalism
E-mail in the Workplace
1 Day
• Projecting credibility and professionalism in your e-mail messages • Spelling every word correctly every time • Editing and proofreading your e-mail messages • Perfecting your grammar and usage skills • E-mail techniques and etiquette • E-mail and the law
Mistake-free Letters, Memos, Reports and Proposals
1 Day
• Proper punctuation and basic grammar rules to make letters and memos easier to understand and more interesting to read—and when it’s okay to bend the rules for greater clarity • Choose the right words to convey messages accurately • Conquer the most troublesome usage errors, including how to select the right word from among dozens of confusing word pairs • Master difficult-to-spell words using easy-to-remember spelling shortcuts • Use professional editing and proofreading techniques as a final check for producing error-free work • Set a professional yet friendly tone and choose a format that gives your company’s business documents a distinctive and up-to-date appearance
Mastering the Art of Technical Writing
1 Day
• How to properly organize your technical documents • The importance style plays in technical writing • Understanding your target audience • The right way to achieve a professional-looking document • The keys to creating clarity from complexity • How to best utilize graphics to enhance your documents • How to edit and proofread technical documents
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Job Readiness Skills
Standard Duration
Career Development
1 Day
• Discovering your promotability potential • Honing your “promotable” skills • Communication—the key to your success • Making impressions count
Networking for Success
1 Day
• The importance of networking • Overcoming barriers and fears • Dynamics of great first impressions • Write a 30 – 60 second “commercial” about yourself • Building rapport with different types of people • Secrets and tips to remembering someone’s name • Good questions to ask when networking • Questions to avoid asking • Effective listening skills—how to determine what the other person is really telling you • Moving on—how to end a conversation • Follow-up—when/how/why
The Essentials of Credibility, Composure and Confidence
1 Day
• Develop and convey a powerful, positive self-image that reflects company strength • Maintain a sense of high self-esteem even when things go wrong • Identify and overcome daily self-limiting obstacles and barriers • Nurture and maintain a sense of self-worth and acceptance, both in and out of the office • Command communication: Using techniques that confidently express opinions, relevant emotions and ideas • Transform negative, aggressive and difficult customers into productive business partners • Change natural anxiety and fear into power that propels them through stressful challenges
Projecting a Professional Image
1 Day
• Down-to-earth ways to project an image that commands respect • Project a communication image that commands respect • High Five to get a grip on your wardrobe
Resume Writing
1 Day
• The difference between chronological, functional and combination resumes • Why a Position Statement is stronger than an Objective Statement • What’s the goal of every well-written resume? The answer may surprise you! • How many pages are optimum for a resume that gets read? • Action words … which ones should you use—and which should you avoid? • What’s the first thing that should appear on any resume? • Salutations to use when you don’t know the hiring person’s gender or name • The one thing that turns off anyone if they see this in your resume
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Job Readiness Skills (continued)
Standard Duration
Interviewing Skills for the Interviewee
1 Day
• Describe the specific things all employers look for in prospective employees • Gather information about your prospective employer that will help you in the interview • Demonstrate polished communication skills and professionalism during the interview • Prepare for predictable and unpredictable questions • Make a great impression and reinforce it after the interview
Achieving Career Success
1 Day
• Project a communication image that commands respect • Communicate with confidence up and down the ladder • Business etiquette—professional polish that shows • How to present yourself as an employee on the way up • Getting to the next level and beyond • Understanding the fundamentals of goal setting and why it’s important to your success • Get your point across in meetings and before groups • Managing pre-presentation jitters and stage fright
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Personal and Professional Development
Standard Duration
Sparking Innovation and Creativity
1 Day
• Generate new ideas when you need them • Overcome the negative thinking habits and beliefs that stifle creativity • Discover and take advantage of the opportunity lurking in every problem • Recognize and avoid the most common thinking traps • Think more clearly, more quickly and with greater focus • Stimulate innovative thinking and problem solving in others • “Freewheel,” build onto and modify ideas until they’re the most powerful and innovative ideas possible • Gain acceptance for new ideas and overcome your own and others’ fear of change
The Conference on Professional and Personal Enrichment
2 Days
• Communication skills that matter • Innovative thinking • Coping with the difficult people in your life • How to manage multiple projects—and make it look easy • You can make more money • The power of confidence • How to know what to say in tough situations • 10 tools for handling your emotions at work • How to present yourself as an employee on the way up
Developing Lasting Relationships
1 Day
• Establish your credibility and start building that relationship foundation • Bonding—the key to successful business relationships • The communication shortfalls that can cause relationships to fall apart • Fixing broken relationships • Maintaining and improving existing relationships • Guidelines for building relationships
Precision Thinking and Problem-solving Skills
1 Day
• Problem-solving foundations • Problem identification and analysis • Root cause analysis and monitoring • Precision thinking skills for the best solutions • Risk analysis • Evaluating your results
Managing Multiple Projects, Objectives and Deadlines
1 Day
• Gaining control of you workday • Handling competing priorities • Getting organized • Planning to increase productivity • Managing people • Controlling stress
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Personal and Professional Development (continued)
Standard Duration
Strategic Planning and Analytical Thinking
1 Day
• How to use the strategic planning process to guide the future growth of your department and staff • Understanding how your mind works • Understanding different thinking styles • The tools for analytical thinking • The tools for creative thinking • How to work through a situation by using both analytical and creative approaches
Embracing Change
1 Day
• Understanding change • How to work effectively, especially when everything is changing • Tools to help you handle major obstacles to maintaining efficiency in a changing workplace environment • Procrastination and its effects on change • Essential change communication skills • The personal side of change
Stress Solutions
1 Day
• Understanding your body’s response to stress • The special stressors • Identifying the stressors in your life • Stress recovery tools and techniques • How to balance multiple roles and responsibilities • Keeping the stress of others from becoming your own
Project Management
Standard Duration
Fundamentals of Successful Project Management
2 Days
• How to manage and work on projects while you’re juggling your regular job responsibilities • How to develop your project plan and get it started in the right direction • How to apply the universal 5-stage project management model • How to use 2 types of project reviews to give you early warning of trouble ahead
Project Management for IT Professionals
2 Days
• How to more accurately define each project • How to evaluate risks, costs and benefits inherent in every project • How to manage the project seamlessly from initial concept to final evaluation • How to approach every IT project with the confidence that you can get it done
Mastering the People Side of Project Management Clinic
1 Day
• How to master the art of influencing others … the trusted weapon of the project manager who has responsibility but little authority • Why project work is particularly susceptible to communication breakdowns … here’s how to hurdle 4 of the most damaging ones • The life cycle of a project team: Learn how to manage the challenging “people” issues each phase poses and you’ll have it made! • How to form a “psychological contract” with your team so each member knows—and delivers—what’s expected ©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Customer Service
Standard Duration
How to Provide Exceptional Customer Service
1 Day
• How to evaluate whether your company has “customer friendly” policies, and how to measure customers’ satisfaction with your company’s service • How to handle angry customers with diplomacy and tact; how to keep from being intimidated by rude, abrasive customers; and how to turn unhappy customers into repeat customers • How to master the subtle communication techniques that make the difference between a positive customer relationship and a tense one, including specific words and phrases to use and which ones to avoid • How to project a professional image both in face-to-face customer service situations and on the telephone • How to work as part of a customer team—serving the internal customer in order to better serve the external customer
Human Resources
Standard Duration
The Conference on Human Resource Issues
2 Days
• Strategies and tips on what to do—and not do—if you suspect an employee might become violent • How to lawfully terminate employees with bad attitudes • What you need to do before and after an employee’s FMLA leave • New, innovative techniques companies are using to recruit talented go-getters … even in a tight labor market! • 6 things you can do right now to make HR a valued and visible part of your organization
A Guide to Human Resources for Professionals New to HR
1 Day
• Meet the demands of changing legislation such as FMLA, FLSA, COBRA and HIPAA • Disciplining, hiring and firing—”how-to’s” for avoiding common mistakes • Stay on top of legalities and liabilities when screening, interviewing and hiring • Legally manage the latest benefit administration issues—employees/independent contractors, exempt/non-exempt employees and more • Communicate benefit information, policies, procedures and rules so employees understand and comply
The Conference on OSHA Compliance
2 Days
• Who gets inspected and why …how to find out if your company is on the list! • 3 things you should never do if you experience a surprise OSHA inspection • How the latest OSHA Standards and Mandatory Programs will affect more businesses than ever before • How to avoid putting your company at greater risk for surprise inspections because of OSHA’s SST (Site-Specific Targeting) Plan • How to conduct a safety audit that will uncover violations, potential fines … or worse • The top 10 OSHA violations—chances are good your company is at risk too! • Updates on OSHA trends, pending standards and requirements that will have a big impact on all sizes and types of businesses
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Human Resources (continued)
Standard Duration
Preventing Sexual Harassment in the Workplace
1 Day
• Clearing up myths and misconceptions • The many forms of sexual harassment • EEOC guidelines and legal considerations • Understanding the employer’s liability • Record-keeping do’s and don’ts • How to conduct a thorough harassment investigation • Techniques for interviewing complainants, alleged harassers and witnesses • Tactical tips for testifying at a deposition • Day-to-day management practices that safeguard the organization • How to establish and enforce effective policies prohibiting harassment
Diversity in the Workplace
1 Day
• Discover what diversity really is and why it’s so important to your company • Understand the legal issues associated with diversity in the workplace • Find out why stereotyping is harmful • Learn what diverse cultures really want • Understand the cultural sources of conflict in the workplace • Learn what role sexual harassment plays in a diverse workplace • Discover how to properly manage diversity in the workplace environment
Computer Skills
Standard Duration
Getting the Most From Microsoft® Office
2 Days
• Hands-on • Formatting documents using Word as a personal desktop publisher • How to create and design a sophisticated PowerPoint® presentation • Secrets to calculating and charting data in Microsoft® Excel®—never before has spreadsheet creation been so easy • How to use Microsoft® Access® to store, manage and retrieve your crucial data records
Getting the Most from Microsoft® Excel
1 Day
• Excel® essentials—10 techniques every power user should know • Data, reports, graphs and formulas—making the most of Excel®’s many talents • How to solve print problems and get your information to look like you want • Spreadsheets, charts and more—easy ways to make spreadsheets and figures into colorful, clear and precise presentations
Mastering Microsoft® Project
2 Days
• Hands-on • How to import tasks into your project from virtually any source • How to pull resources from Microsoft® Outlook®, Active Directory® and other sources • How to merge multiple projects into a single master project • How to take advantage of templates and Wizards that can dramatically reduce your project planning time
©2010 SkillPath Seminars
SKILLPATH Seminars
Overview
Workforce Development Recommended Curriculums
Special Topics
Standard Duration
How to Improve Building Security
2 Days
• Becoming more effective in your changing security role • Ways security plans fail—and how to assess and eliminate your risk • The ultimate weapon against risk—developing a comprehensive security plan • Minimizing liability while maximizing safety • Tightening security inside and out—what security experts recommend • Increasing security awareness throughout your organization
The Secrets to Successful Facility Management
2 Days
• Strategies for winning the cost-containment battle • How to get the biggest bang for your cost-reduction buck • The best ways to establish zero tolerance for security breaches • How to develop a sixth sense about individuals who may turn violent • How to eliminate hassles when working with outsource firms, vendors and contractors • How to make a difference with vendors who don’t deliver the service you demand • Must-know methods for limiting your legal risk and liability • The most common mistakes that lead to ADA and OSHA penalties • How to deliver comfort and service occupants expect • What it really takes to get tenants to follow your rules • How to become the leader others follow • How to pitch your ideas to and get support from higher-ups
The Conference on Warehouse Management and Inventory Controls
2 Days
• Innovative, low-cost or no-cost ways to prevent inventory shrinkage • Next-level strategies for launching inventory record accuracy to 95% or higher • The latest “how-to’s” for improving the accuracy of forecasts • Powerful negotiating tools for getting what you want from vendors • An update on inventory management technology and what’s right for your company
Coaching To maximize your investment, individual and group coaching is recommended with each program. The goal of these sessions is to build on the training and reinforce new concepts/ideas. Participants will bring examples of real-life successes and challenges they encountered as they implemented the skills learned in the training class. This process ensures your group transfers the knowledge from the classroom to the “real world.” Coaching sessions can include any of the following: • Facilitated open discussion of individual situations • One-on-one role-plays to practice skills • Group brainstorming to find alternate approaches • Personal goal setting • Personal action planning
©2010 SkillPath Seminars
