Why Good Communication is the Key to a Successful Business WWW.GREXO.COM
About Grexo Unlike traditional IT companies that profit from the pain of their clients, Grexo takes a different approach to IT support services. We are here to become your IT Partner, and as your partner, our goal is to become mutually successful. When you’re successful, we are, too! We become an extension of your business, and a true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
Table of Contents Why Good Communication is the Key to a Successful Business 4
Unified Communications: External Communication is Only as Good as Internal Communication 6
Working with the Cloud to Build Deeper Client Relationships 10
VoIP: Providing You the Freedom to Communicate Anywhere 14
Impacting Your Performance with Effective Business Communications 16
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Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
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Why Good Communication is the Key to a Successful Business If you examine some of the world’s greatest leaders, you’ll see that they all had one thing in common: they were excellent communicators. From ancient kings, queens, and emperors to politicians, activists, and military leaders – history’s most notable leaders were not only able to innovate great ideas, they were also able to communicate their thoughts clearly. As we’ve learned throughout the tides of history, it’s impossible to become a successful leader without being a master communicator. The same goes for business. In order to lead your organization to greater heights, you must have the means to communicate quickly and efficiently amongst your team, both in and out of the office. In this day and age, technology has evolved to the point where instant communication between people across the globe is accepted as an everyday part of life. It’s time to cultivate a work environment where you and your employees can communicate and collaborate freely, without the limitations of your current technology weighing you down.
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Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
7
Unified Communications:
External Communication is Only as Good as Internal Communication Unified communications (UC) refers to the integration of communication tools like video calling, instant messaging, desktop sharing, voice, web conferencing, etc., so that users can communicate more cohesively and effectively. By being able to communicate with clients and colleagues quicker, with less time wasted, you can collaborate in real-time to help your company grow stronger and more innovative. Here’s why unified communications helps you stay connected both externally and internally.
UC and External Communication External communication refers to the exchange of information between a business and another entity outside of that business. This outside party can refer to business associates, vendors, suppliers, partners, and so on.
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“By being able to communicate with clients and colleagues quicker, with less time wasted, you can collaborate in real-time to help your company grow stronger and more innovative.”
One of the key ways unified communications helps employees communicate better externally is by giving clients more communications options – allowing people to get in touch with anyone, at any time, using any device. Think about some of the problems you currently have with your traditional telephone system: dropped calls, long holds, incorrect transfers, busy lines, etc. With unified communications, you’re able to easily manage all forms of communication from a single platform. By giving clients more options to get in touch with you, you no longer have to rely on just one communications method (which could easily end up a single point of failure).
UC and Internal Communication On the other hand, a business’s external communication is only as its internal communications. This refers to communication that takes place between organizational members.
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
9
By allowing you to work from anywhere in the world, unified communications help internal employees increase team collaboration even while they’re out of the office or working remotely. A strong mobile workforce is crucial to your organization’s relevance and competitiveness in this day and age. According to mobile software company Wavelink, with unified communications, a company with 100 employees can save up to 115 minutes a day per employee. That’s approximately two hours a day for every employee. By being able to communicate with greater flexibility and in less time, your business will experience greater uptime and more room for innovation.
100 employees can save up to
115 minutes a day per employee.
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10
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
11
Working with the Cloud to Build Deeper Client Relationships With the rise of social media, just one negative customer service experience could go viral and leave your company in the crosshairs trying to undo a situation that’s already imploded.
According to a report from NewVoiceMedia, businesses are losing
$62 billion
every year through poor customer service. That averages to $20 billion per year since 2013! The report asked 2,000+ US adults if they would switch to a different business as a result of poor customer service. The result? 49% reported switching, with 67% of those respondents saying they’ve switched more than once. The top reasons for doing so were customers feeling unappreciated, encountering rude or unhelpful staff, being redirected to
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multiple agents, not being able to talk to someone on the phone, being unable to get answers, or having to wait on hold for too long. Fortunately, with the Cloud, you can improve your customer experience game as well as help your business develop and maintain deeper client relationships.
Stay Current with the Latest Technologies With your IT infrastructure in the Cloud, you’re able to keep current with the latest IT innovations without having to exhaust your budget on buying, installing, and configuring new hardware or software. The beauty of the Cloud is that servers are off-promise and continuously updated and maintained by your Cloud service provider. That leaves you up-to-date with the latest apps and features, while giving you back the time and money you could be investing to improve services and products to customers for quality customer care.
Keep Employees Highly Knowledgeable and Helpful The Cloud allows employees to access their company knowledge base using any device of their choosing, no matter where they are – all you need is a secure Internet connection. By acting as a
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
13
central powerhouse of information, the Cloud allows employees to become subject-matter experts even while helping customers at a remote location.
Enhanced Communication = Higher Customer Confidence To build up customer loyalty, you must have a reliable means of communication between you and your client, even during unexpected events and disasters. Because Cloud-based communications is a hosted solution, it’s offsite in a well-preserved data center. That means your business communications can remain up-and-running even during difficult times – with employees working from anywhere and keeping clients constantly updated with important information. This will translate to happy customer experiences, which will lead to higher customer loyalty.
5%
increase in customer loyalty can increase profits anywhere from
25% to 85%
According to a landmark study from the Harvard Business Review
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14
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
15
VoIP: Providing You the Freedom to Communicate Anywhere VoIP, also known as voice over Internet Protocol or Internet telephony, is a way of making calls without using a phone line. Simply put, it allows you to make calls with broadband Internet rather than traditional landlines or a mobile network. Have you ever made calls to overseas friends or family members on your computer through programs like Skype, FaceTime, or Google Talk? That’s all due to the power of voIP, which allows you to take advantage of your Internet connection for your phone services.
VoIP: Providing You the Freedom to Communicate Anywhere
Impacting Your Performance with Effective Business Communications
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The Business Value of VoIP Businesses are even realizing the benefits of switching to a voIP solution, as more business-grade voIP services become available for corporate use. Due to the portability, flexibility, and multifunctionality of hosted voIP, several companies have already made the switch. VoIP adoption has grown steadily over the past 10 years at both a small business and enterprise-level. According to business telecommunications company MegaPath, telecom companies are losing 700,000 landline customers each month.
VoIP adoption in the US was at 30 million users
VoIP adoption in the US was at 121,000 users
30 million users
121,000 users 2002
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
2012
Working with the Cloud to Build Deeper Client Relationships
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“VoIP is the missing link in your network that unifies your communications with your IT infrastructure.”
VoIP is the missing link in your network that unifies your communications with your IT infrastructure – creating unified communications and giving you the freedom to work from anywhere in the world. Experience the power of next-generation business communications with VoIP services today.
VoIP: Providing You the Freedom to Communicate Anywhere
Impacting Your Performance with Effective Business Communications
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18
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
19
Impacting Your Performance with Effective Business Communications Effective business communications and work performance go hand-inhand. Let’s say you need to close a big sale at work in order to land your long-awaited promotion. To make a persuasive case to a fellow prospect, you need to have done your research and also be able to deliver your message powerfully. According to a Forbes articles, research from the Carnegie Institute of Technology shows that:
85%
of your financial success is due to skills in ‘human engineering,’ meaning your personality and ability to communicate, negotiate, and lead.”
Only a shocking 15% comes from technical knowledge. The Harvard Business Review also notes “social intelligence” – the ability to listen, communicate, persuade, and collaborate – as a must-have leadership skill.
VoIP: Providing You the Freedom to Communicate Anywhere
Impacting Your Performance with Effective Business Communications
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“Grexo is located off-site, but can be reached in seconds if an issue comes up. Anytime. Not between Monday and Friday, from 8am to 5pm. ANY time.”
There’s no question that effective business communications can impact your performance at work – on both a personal and professional level. But what exactly do you need in order to communicate to the best of your ability and enhance your work performance? Technologies for Effective Business Communications Although developing interpersonal skills is something you’ve got to hone on your own, having access to the right business communications solutions like unified communications, VoIP, and the Cloud, can help you out by a longshot. For instance, did you know that as much as 50% to 90% of communication is nonverbal, meaning it’s expressed through body language like gestures, eye contact, or facial expressions. With tools like Cloud-based video conferencing and screen-sharing, you can easily hold online meetings and collaborate with people from all across the world in real-time. By having no limit to when, where, and how you choose to communicate, you can easily excel at business communications and maximize your potential in becoming a strong business leader.
Why Good Communication is the Key to a Successful Business
External Communication is Only as Good as Internal Communication
Working with the Cloud to Build Deeper Client Relationships
21
Partnering with Grexo The IT specialists over at Grexo can set up your business with the best voIP service in no time. You’ll have immediate access to: use of your business phone from anywhere you choose, dramatically reduced business phone costs, and unlimited support from our certified engineers. Let’s get together to talk about your business phone needs. Give Grexo a call or drop us an email, and we’ll discuss what you’ll be getting out of the best voIP service to your organization.
VoIP: Providing You the Freedom to Communicate Anywhere
Impacting Your Performance with Effective Business Communications
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972-661-5670
832-699-1159
512-496-2833
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