We believe that We can.. and We do!

How Helena has improved the Health & Wellbeing of residents Paula Underwood Chris Lamb

Outcomes • This workshop will show the impact the work of Helena has had on improving the health of the borough of St Helens • We will evidence how important good housing, environments and social interaction are to peoples general sense of wellbeing • We will show how partnerships, and information sharing help our organisation deliver on a wide range of initiatives.

Helena Partnerships • Situated in the North West of England • LSVT established in 2002 with 13,000 homes • 1,200 sheltered & extra care housing bungalows & flats • Invested 490 million in St Helens • Provision of 1,220 care hours weekly • Built 314 new homes with a further 500 on the way

Recent Achievements • Heald Farm Court –National Housing Design award 2010 • HQN Income management accreditation 2011 – offering support to residents • EAC Silver award for best UK retirement housing - West End Rd • Big Lottery funding for ‘Going Home & Make it Happen’ projects • CIH Good Practice AwardImproving Health & Wellbeing of Residents and communities 2012

Health & Wellbeing Lifestyle Risk Factors • St Helens is ranked the 47th most deprived area in England • Population of 177,600 • Nearly 30,000 people over the age of 65 and rising • Higher mortality rates than national average • Higher levels of smokers • Obesity levels are at 23%

Health & Wellbeing Lifestyle Risk Factors • Alcohol related hospital stays are the 10th worst in the country • 2 areas in St Helens have the worst alcohol hospital admission rates • 23% of people binge drink • Unemployment rates remain higher than national average • 11% of people receive incapacity benefit, with 20% of these having a mental health issue

Customer Insight • • • • • •

Data analysis and profiling Environmental Scanning Front-line staff Surveys Customer Journey Mapping Consultation

Benefits Of Customer Insight • Clear understanding of the needs & expectations of both individual and groups of tenants. • An understanding of the real diversity of the tenant base. • An understanding of which groups of tenants require the most cost-intensive services. • An understanding of current and future housing and support needs. • An understanding of the most effective and preferred methods of communication for different tenant groups. • Knowledge of previously hard to reach tenants. • Identification of where time and resources are being concentrated. • Better understanding of place and neighbourhood mix.

Customer Insight • • • • • • • •

Up and coming More safe and secure New striving families More settled and striving families Pride and Joy Solitary and surviving Stretched empty nesters Supported pensioners

A Shifting Landscape • Health & Social Care Bill 2012 • Welfare reform Act 2013 • Shift in Public Health responsibilities • CCG not PCT • Supporting People • More for Less

Creating Smarter Partnerships • • • •

Partners with Health providers. Joint Bids to CCG Supported Housing Supporting Hospital discharge/avoiding admission • Technology • Supported employment

Initiatives to Support Better Health ExtraCare • Parr Mount Court 93 units • Heald Farm Court 92 units • Block Contract

Initiatives to Support Better Health Short Stay Housing • 5 Units across our ExtraCare schemes • Offers a community based option as an alternative to residential care • Gives an individual a ‘taste’ of ExtraCare a stress free option for people unable to return home. • On-going support from social care Health & Housing

Initiatives to Support Better Health Going Home Project • Lottery funded • Low level housing interventions • ‘Glue’ between Health & Social care

Initiatives to Support Better Health Mylinqs • Telehealth & social networking tool • Bridgewater project • Using Going Home to support rollout in community • Using ExtraCare as hub for virtual communities

Initiatives to Support Better Health New Ventures & Day Opportunities • Social enterprise within LA • Tasked to find supported employment and work opportunities for people with Learning Disabilities • Shrinking Budgets shrinking venues • Heald Farm Court Gardening service • Parr Mount Court Bistro

New Ventures & Day Opportunities

Better Health Activity

Outcome

• Shoots Programme • Customers achieve a lifestyle • In-house Green Space change are more likely to be Team healthy. • Garden Project • 61% of residents noticed positive • DAN Team changes in their local environment. • 235 older and vulnerable people receiving support to maintain gardens. • Team delivering a range of courses and projects for residents and their children to better equip them in life

Better Health Activity Affordable warmth Team Money Matters Team

Outcome Increased awareness on how to reduce the cost of gas, electric and water bills, and make home more energy efficient. Home energy checks. Helped tenants claim more than £1 million in benefits since 2010

Better Health Activity

Outcome

Scheme manager service tailored to the person – move away from accommodation based services

Pilot in Moss Bank - 127 older people receiving tailored support services

Emergency response team Extra Care Services linking into community

Residents able to summon help 24/7 in an emergency. 65 Older people able to use resources and facilities at HFC

Transitional accommodation

Housing and support for people following a stay in hospital who cant go home .

Active Mind – Active Body 10 x Community rooms as hubs for older people in our communities.

Giving something back scheme Sheltered in Bloom

Book Keeping Skills Course Digital Photography Something Old, Something New Project

Gardening Courses/Garden volunteers Fit as a Fiddle programme WW2 Project

Annual Arts Exhibition Gym at HFC

Active Mind – Active Body IT on schemes Computer Skills Courses run delivered by young people

Residents able to access 20 computers and laptops School children helping older people to use computers

10 week Computer Courses

Training on schemes

Sheltered Scheme Blog – “Silver Sagas”

2 x IT champions who update blog on activities/events taking place.

Ageing Well Charter •

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We will celebrate and champion the contribution of older people in our neighbourhoods. We will provide opportunities for older people to get involved through volunteering and activities. These opportunities will support and share the expertise of our older people and broker the exchange of skills across the age groups. We will work with our partners in health and social care to provide the most up to date opportunities for advice, information and services that will result in the improved health and wellbeing of older people. We will develop new initiatives to address specific issues including dementia, diet and mobility. We will continue to improve homes so that they are fit for ageing.

Summary • Strong flexible partnerships encourage achieving more for less. • Benefits the whole community, not in silos • This has been a snapshot of the work Helena does

We believe that We can..

..and We do!

Contact us Paula Underwood - Service Manager  [email protected] Chris Lamb - Operations Manager (Specialist Services)  [email protected]