Track: Emergency Alerting Trends in the Building Space
Unified Network-Centric Mass Notification Systems for Building Security
Presentation at the Security and Standards Track ConnectivityWeek Conference, June 11, 2009 Guy Miasnik, President & CEO,
[email protected] AtHoc, Inc.
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Agenda
• • • • • • •
Building Technologies in the IP Age Modern Mass Notification Systems Customer Adoption Path Market Drivers Regulation and DoD Experience Conclusion Use cases and Screen shots – US Air Force – Microsoft – UCLA
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IP Technology is Disrupting Building Technology Data Communication
Safety and Security
Building Systems and Energy
Phone Communication
All Connected
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Building Safety and Security – Becoming IP Enabled • Building Safety and Security – – – – –
Fire Alarms and Notifications Access Control Video Surveillance Sensors (i.e. fire, smoke, chem-bio, fence) Command and Control
• Mass Notification Systems become the new “Alarms” • But MNS is transitioning as well – Historically – MNS were Sirens and PA systems
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Building Alerting As We Know It Is Changing Traditional Alarms
Net-Centric MNS
Giant Voice, Sirens/Speakers, Strobes, Fire panels
IP-Based alerting, Personal devices
• Non-personalized messages • Limited content • 1-way communication • Physically bounded
• Personalized messages • Rich content • 2-way + User feedback • Boundless reach • Enterprise Process
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What is Net-Centric Mass Notification System Modern Mass Notification systems unifies four key notification modalities: •
Public Communication Devices: utilize sirens, speakers, PA systems, digital signage, radio and other non-personal public address devices
•
Network Alerting System (“NAS”): utilize the internal IP network for alerting on desktops via popup notification, emails, BlackBerry devices
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On-Premise Telephony Alerting (TAS): utilize internal telephony system (preferably VoIP/Unified Comm) for phone alerting
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Hosted TAS: utilize the public telephony infrastructure for phone alerting or textmessaging (SMS) on cell phones
Unified Net--Centric Net MNS
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Unified Net-Centric Mass Notification
ALERT Tsunami Warning
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Real-Time Accountability and Reporting
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Modern Mass Notification System – Flow Manual Alert Activation Pre-defined Scenarios
Facility Mass Notification System
Evacuate Facility
Emergency Response Community
ERSecurity AlertsMgrs
Shots on Campus
Leadership
Automatic Alerts from Facility Fire Alarm
First Responders
Fire in Zone N
Mass Notification
Malfunction
Facility Personnel
Automatic Alerts from Facility Sensors / Camera
Community • Event Monitoring
Fire in Zone N
• Scenario Management
Malfunction
• Operators permission • Recipients Directory
Automatic Alerts from External Sources
• Feedback Tracking • Reports
NWS Weather Info
Personal Devices
Personal Devices
Mass Communication Devices
Others PA / Fire Alarm, Digital Display, Computer Kiosks
Cascaded Alerting Systems Nearby Facilities :
911 Call Center
USGS Info CAP
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What is a Modern Net-Centric Mass Notification System?
MNS is becoming: NET-CENTRIC Transform organization’s existing IP-network into an emergency mass notification system
UNIFIED NOTIFICATION Unifies siloed notification channels for simplified alert activation and redundant reach using IP technology
ACCOUNTABILITY Real-time response tracking and reporting that provides visibility into the status and safety of all personnel
ENTERPRISE-CLASS Scales to cover all enterprise, regardless of location, with common capability and processes
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Key Market Drivers • Events Drive Significant Awareness – Major events: 9/11, Hurricane Katrina, Virginia Tech, Madrid & London attacks and most recently Bombay attack. – “Global War on Terrorism”
• Technology Maturity – IP technology is no longer a “bad word” in the safety and security world – Stability, scalability, security and redundancy reached sufficient level
• Regulations and Standards – – – –
Homeland Security Act; Alerts Act of 2008 Military: UFC, AFI, ATFP Federal: FCC, FEMA, OSHA, ADA, EAS (IPAWS), NFPA Education: Campus Law Enforcement Emergency Response Act of 2007
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A Decade of Evolution 2001
2004-6
2008
“Innovators”
Air Force & Navy
• Need
AFI 10-2501 (Chapter 9)
• Technology • Awareness
Navy ATFP Program
2010
Dept of Defense
UFC 4-021-01 (NCAS)
National Fire Protection Association
NFPA 72 Code 2010 – Chapter 24
Military customer demands drive standards to public sector • UFC incorporated siren-based MNS, which was later adopted by NFPA • UFC incorporates NCAS, which is expected to lead to NFPA adoption • NFPA currently working to update Code, incorporating NCAS and MNS by 2010
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USAF Requirement – AFI 10-2501
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USAF Requirement – AFI 10-2501 – Chapter 9
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DoD UFC 4-021-01 • UFC provides Mass Notification System planning, design & construction criteria for all military departments & agencies worldwide • Recent update incorporates Network-Centric Alerting Systems (NCAS) as a recommended supplemental capability to fire-safety systems – Added due to customer adoption – First step to becoming part of the standard
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DoD UFC 4-021-01 – Net-Centric Alerting System (NCAS)
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U.S. Military deployed Net-Centric MNS world wide – Currently at over 170 bases protecting over 1.3 Million personnel
NAVY
ARMY
JOINT FORCES AIR FORCE ConnectivityWeek 2009
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What About Civilian Regulations ? • Department of Defense – led the charge with UFC 2008 • Universities, Large Commercial Enterprise and Civilian Gov are deploying as well (i.e. UCLA, UCSD, NASA, Boeing, Microsoft) • For the latter, specific codes need to be taken into account: – – – – –
Clery Act FEMA ADA CAP (Common Alerting Protocol) OSHA
NFPA 72 (2010) Chapter 24 - will incorporate MNS code – The requirements for the installation and performance of emergency communications systems (ECS) such as MNS and other communications systems are covered in this chapter
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Conclusion • Building Safety and Security is becoming IP enabled • Mass Notification Systems are the new “Alarms” • Modern Net-Centric MNS unifies IP, mobile and phone communications with traditional sirens, PA and MNS • New technology opens the door for new operational capabilities: bi-directional comm, accountability, sensors integration, collaboration and better C3 • Dpt of Defense has significant experience, best practices and requirements • Civilian regulation are catching up – NFPA 2010
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Screen Shots Basic Alerting Flow Example: Targeting by Organization and Geography Plus Tracking and Reporting
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Web-based Management System
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Alert Content and Responses
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Alert Targeting – Geographical using Aerial View
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Alert Targeting – Groups and Organizational Units
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Alert Targeting – Device Selection and Coverage
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Alert Targeting – Mass Communication Devices
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Accountability Reporting – Delivery Tracking
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Accountability Reporting – Delivery Tracking by Device
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AtHoc at a Glance The Premier and Leading Provider of Enterprise-class, Network-centric Mass Notification Systems, Serving the Physical Security and Public Safety Market Corporate Information
Products
•
Corporate: Privately held, VC backed (Greylock)
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AtHoc IWSAlerts – Installation Warning System
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Location: HQ in San Mateo, CA; offices nationwide
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AtHoc Telephony Alerting Services (TAS) Module
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AtHoc Giant Voice/PA Alerting Module
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AtHoc IP Integration Module
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AtHoc Weather Monitoring & Alerting Module
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AtHoc Desktop Notifier
Market Needs Addressed •
Mass Notification for Physical Security & Force Protection
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Mass and First Responders Notification for Public Safety
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Personnel Accountability
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Recall
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Regulatory Compliance (UFC, NFPA, AFI etc.)
Offering and Key Differentiators
Market Position and Industry Recognition •
#1 Provider of net-centric ENS for DoD; 170+ bases; 1.3MM+ seats
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Key Customers:
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Network-centric - Transform organization’s existing IPnetwork into an emergency mass notification system
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Unified Notification - Unify siloed notification channels for simplified alert activation and redundant reach
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Monitoring- Monitor IP-based video feeds, sensors and external data sources to automatically trigger notification scenarios
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Accountability - Real-time response tracking and reporting that provides visibility into the status and safety of all personnel
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Enterprise-class - Secure and scalable software for seamless implementation of enterprise-wide notification procedures
Defense - Navy, Air Force, Army, STRATCOM, PACOM Fed/Civ - NASA, Dept. of Commerce (USPTO), Louisiana Courts High Ed - UCLA, Texas A&M, Naval Post Grad School Corp
- Boeing, Microsoft, PricewaterhouseCoopers
•
Awards: 2008 Deloitte SV Fast 50; 2008 MNS Tech Innovation – Frost & Sullivan; Gold Award - CA Emergency Services Association
•
Analyst: Tier 1 vendor in Frost & Sullivan 2008 MNS Study
MARKET PRESENCE: #1 Provider of Net-centric ENS for US Department of Defense
Now Deployed at Over 170 Locations, Protecting Over 1.3 Million Personnel Worldwide
Contact information: AtHoc, Inc., 650.685.3000, www.athoc.com
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