TRAINING COURSES FOR THE INTERNATIONAL FREIGHT INDUSTRY

BRITISH INTERNATIONAL FREIGHT ASSOCIATION

Why Train? • • • • • • • • • • • •

To To To To To To To To To To To To

comply with legislative requirements enhance basic skills and industry knowledge build on on-the-job training create multi-skilled staff by cross-training avoid errors develop staff raise staff morale allow company to exploit new opportunities raise understanding of the industry and its processes enhance service offered to customers create confident personnel be the best in the field

Do you need more reasons? Forget facilities, vehicles, PCs and other hardware, your company’s image, profitability and continued success depends directly on the skills, knowledge and demeanor of your staff. No one likes to feel out of their depth and uncertainty can easily lead to errors and silly mistakes. Customers will pick up on a lack of confidence in your staff and begin to feel uneasy about dealing with you. Contrary to popular belief, staff do not up and leave to work for a competitor as soon as they have received training. Indeed they are likely to feel refreshed, more valued and show increased commitment as a result. The best investment you can make, therefore, is in the individuals at the forefront of your operation. The payback in improved customer service, quality, new business and staff loyalty will be immeasurable. Training should be at the top of your budget plans. At BIFA we understand the demands of your business and the difficulty in releasing staff for training. For this reason: • we keep training courses short and to the point • we offer a range of courses at different levels to allow progression • courses are delivered by industry professionals with hands-on knowledge • courses are participative to ensure delegates gain real experience • courses are scheduled on a range of dates and at a range of venues • course fees are kept to a minimum and BIFA member companies benefit from member rates and 30 days credit

Booking courses with BIFA A booking form can be found in the course schedule. We suggest you photocopy it for use as required. All bookings are subject to BIFA Training Services Training Conditions, which are found on the reverse of the booking form. In-house or non-scheduled courses and tailored training are subject to quotation.

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Scheduled Tutor-Led Courses

FREIGHT FORWARDING AND INTERNATIONAL TRADE The Multimodal International Freight Programme (MIFP) BIFA’s Multimodal International Freight Programme (MIFP) was originally commissioned in 2002 to serve the needs of forwarders and other freight intermediaries. Since then the popularity of the course has grown to such an extent that the BIFA Board sanctioned considerable additional investment in order for it to become accredited by a national educational awarding body. Therefore, from 2005 BIFA is proud to present a revised and expanded Multimodal International Freight Programme Level 1 course, successful completion of which leads to the BTEC Intermediate Award in Multimodal International Freight Procedures. BTEC, the Business and Technology Education Council, is part of the awarding body Edexcel. The prefix BTEC identifies courses with an employment focus as opposed to academic courses. Sea, air, rail and road movements are covered, as well as global logistics and international trade. MIFP is designed for both on-job knowledge and professional development.

BTEC Intermediate Award in Multimodal International Freight Procedures (Previously known as Multimodal Freight Training Level 1) BIFA Course code: MFT1 Duration: Five days attendance plus work-based assignments and projects Units: • • • • • • • • • • • • • • • •

• •

Incoterms Route and transport mode selection Insurance Key documentary requirements Packing and marking Modes and documentary requirements International trade and payments Documentation – its role in international movement Physical cargo movement Dangerous goods overview Cargo booking procedures The role of Customs Goods classification Customs regimes Duty calculation for imports Export procedures

• • • • • • • • •

Import procedures Effect of the European Union on Customs procedures Weight to volume comparison Incoterms effect on costing Tariff structures and consolidations / groupages Freight calculations Commodity rates and general tariffs Detailing all the freight costs Detailing the supply chain door-to-door documentation Customer advice and options on mode selection Service improvements – improving the supply chain

Who should take this course: anyone involved in any part of the freight process – forwarders, integrators, intermediaries, agents, shippers, carriers and operators in all modes, importers, exporters, distributors and logisticians. 2

Multimodal International Freight Procedures - Level 2

Course code MFT2 An optional two-day add-on to the BTEC Intermediate Award in Multimodal International Freight Procedures. Available only to delegates following successful completion of the above award. Dates to be scheduled as required. Course contents: Management Issues and International Transport • Dealing with customer disputes • Rate negotiation and agreement • The effect of law on international trade • Face-to-face customer meetings and problem solving • Effective communication and the customer • Presentation skills and management of international trade Hazardous Goods Management • Dangerous goods awareness – a complete day is set aside for this and successful delegates will be formally accredited in dangerous goods awareness training Managing and Controlling the Logistics Process • Insurance – effecting, claims handling • Trading conditions of carriers, BIFA Standard Trading Conditions and liability • Working with the customer to aid the control of trade and documentation Customs Management • The role of management of the Customs process • Customs and finance, guarantees, bonds, undertakings and controls

Introduction to Air Cargo

Course code AC1

This five-day programme is designed for new entrants to the cargo industry and will be of particular interest to those employed in freight forwarding, airlines, cargo handling or the shipping departments of exporters. The programme has two elements which may be taken individually or together. The first part of the course (3 days) concentrates on the procedures and operation of the air cargo industry. The second part of the course (2 days) covers the calculation of rates and charges and completion of the air waybill. Students completing the course will learn: • • • • • • • • • • •

IATA geography The air waybill The operation of freight forwarders The operation of airline cargo units How to read cargo manuals Cargo in-flight operational requirements Legal requirements Basic rating How to make reservations and arrangements for the transport of international cargo by air How to calculate rates and charges How to complete air waybills in accordance with IATA standards

Who should take this course: anyone involved in air cargo.

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Exports for Beginners

Course code EXP1

A one-day course for those new to exporting, designed to allow delegates to gain basic experience of the overall export process. This course focuses on the requirements of forwarders and intermediaries. Course contents: • • • • • • • • • • •

Preparing for exports: the preparation process Export invoices and getting paid: use of good practice Terms of sale – Incoterms: cost and responsibility division Insurance of goods: protecting your interests Transport documents and exporting: controlling movements Basics of freight costing: paying for transportation Customs and exports: classification, terminology and the New Export System Export Customs regimes: planning for Customs The European Union effect: differences to “exports” The ATA Carnet: temporary exports of exhibition goods, samples, etc. Self-assessment

Who should take this course: shippers, forwarders and merchants who are new to exporting.

Introduction to Export, Procedures and Practice Course code EXP4 A one-day course intended as a comprehensive introduction to the provision and completion of export documentation. Course contents: • • • • • • •

Incoterms 2000 – implications and use Packing lists Shipping instructions, standard shipping notes and dangerous goods notes Different types of transport document and their importance e.g. bill of lading, air waybills, CMR notes, etc. How to complete the various certificates of origin e.g. movement certificate, EUR1, EC certificate of origin and the Arab-British Chamber of Commerce certificate of origin Financial and other invoices e.g. certified invoices, legalised invoices, consular invoices / certificate of value & origin Understanding the basics of marine insurance and the Institute of London Underwriters cargo clauses

• Government reporting – completing the Intrastat return and export sales list Who should take this course: personnel working directly in the export function and senior personnel with a need to understand the export function and documentation.

Imports for Beginners

Course code IMP1

A one-day course for those new to importing, designed to allow delegates to gain basic experience of the overall import process. This course focuses on the requirements of forwarders and intermediaries. Course contents: • Preparing for imports: the preparation process • Terms of sale – Incoterms: cost and responsibility division • Insurance: protecting your interests • Transport documents and importing: controlling movements

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• • • • •

Basics of freight costing: paying for transportation Customs and imports: classification, terminology and CFSP Import Customs regimes: planning for Customs Duty and VAT calculation: calculating the tax expense Drugs awareness: supporting the fight against trafficking

• Self-assessment Who should take this course: importers, forwarders and merchants who are new to importing.

Purchasing from Overseas & Associated Customs Procedures Course code IMP2 A one-day course intended to help buyers and international traders source goods from overseas and ensure their successful delivery and payment. Course contents: • Placing an enquiry/order with a supplier taking into account: the use and application of Incoterms; sources of information; issues associated with delivery and the key transport commercial documents involved • Introduction to UK Customs & Excise and the Customs tariff explained • Tariff preferences and associated documentation e.g. movement certificates • Deferring import duty / VAT • An introduction to Customs & Excise warehousing and Inward Processing Relief (IPR) as a means of improving cash flow / minimising duty and VAT • Paying for goods by a bill of exchange or letter of credit Who should take this course: personnel responsible for sourcing and buying goods from overseas, goods inwards and accounts staff.

Working with Letters of Credit

Course code TP3

A comprehensive but simple one-day guide through the problems usually associated with paying for international trade by Letters of Credit or Bills of Exchange. Course contents: • The role of credit insurance in international trade • Bills of exchange and other basic methods of payment • Different types of Letters of Credit: revocable, irrevocable, confirmed and transferable • Mechanics of opening, amending and extending a letter of credit • Creating a checklist to ensure documents comply with the letter of credit and are completed and presented to the bank on time • How to submit documents to the bank • Interpreting different clauses in a Letter of Credit using UCP500 guidelines Who should take this course: freight clerks, supervisors and anyone involved in international trade payments.

CUSTOMS PROCEDURES Customs Procedures for Export Cargo

Course code CM1

A one-day course designed for those who have a basic understanding of export Customs but who need to gain a better understanding of Customs and Customs regimes. Delegates need to understand basic exporting before attending this course – our course Exports for Beginners (EXP1)

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lists topics which need to be understood from a Customs viewpoint. Course contents: • The role of Customs and exports: coping with the controls • The export entry: methods of entry, inventory controls and CHIEF • Export Customs procedure codes: effects on movement • The European Union and Intrastats: reporting made clear • Customs Freight Simplified Procedures: the effect on handling exports • New Export System: inland clearance procedures • Community transit procedures: issue and control of the T1/T2 • Licensing and exports: gaining export permission for controlled goods • Self-assessment Who should take this course: all in freight operations or exports whose work involves Customs processes.

Customs Procedures for Import Cargo

Course code CM2

A one-day course designed for those who have a basic understanding of import Customs but who need to gain a better understanding of Customs and Customs regimes. Delegates need to understand basic importing before attending this course – our course Imports for Beginners (IMP1) lists topics which need to be understood from a Customs viewpoint.

Course contents: • The role of Customs and imports: coping with the controls • The import entry: methods of entry, inventory controls and CHIEF • Import Customs procedures codes: effects on movement • The European Union and Intrastats: reporting made clear • Duty and VAT calculation: the calculation process • Duty deferment and payments: gaining a form of “credit” for clearances • Customs Freight Simplified Procedures: inland clearance and CFSP • Community transit: import effects of receiving T1/T2 • Licensing, quotas and imports: importing controlled goods • Self-assessment Who should take this course: all in freight operations or imports whose work involves Customs processes.

BTEC Intermediate Award in Customs Export and Import Procedures (Previously known as Diploma in Customs Procedures)

BIFA Course code: CM3

A Diploma originally developed by BIFA with HM Customs & Excise in line with their long-term freight policy. Accredited by BTEC (Business & Technology Education Council) from 2005. Duration: Five days attendance plus work-based assignments and projects

Units: • Customs role in international trade • The Customs tariff • Classification of goods • Incoterms and Customs valuation • Customs handling of international trade • The Harmonised System of Classification • The New Export System

• • • • • •

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Export licensing Customs documentation and declarations Export Customs Procedure Codes The ATA Carnet Origin of goods and Customs Outward Processing Relief (OPR) application and operation

• • • • • • • • • •

• • • • •

Import Customs Procedure Codes Custom Freight Simplified Procedures and imports Duty and VAT calculation Payment of duty and VAT Import licensing and tariff quotas Anti-dumping Duty The C105 and valuation Inwards Processing Relief (IPR) application and operation Excise duty calculation Return Goods Relief

• • • •

The Common Agricultural Policy VAT and international trade Community transit and NCTS Customs warehousing Customs and EU trade – Intrastats and REDS (Registered Excise Dealers and Shippers) Researching Customs operations Customs declarations and reporting for specific regimes Customs and customer communications Project – Customs and international trade procedures

Who should take this course: all whose work requires a detailed knowledge of Customs procedures.

Customs Export Import Procedures - Level 2

Course code CM4

(Previously known as Diploma in Customs Management) An optional two day add-on to the BTEC Intermediate Award in Customs Export and Import Procedures (CM3). Available only to delegates following successful completion of the above award. Dates to be scheduled as required. Course contents • Setting up and managing Customs procedures • Advising and making proposals to customers/management • Dealing with disputes with the customer and Customs • Presentations regarding the Customs process • Managing and co-ordination of the Customs operation

Who should take this course: those who work at strategic or policy or decision-making level in international trade or freight movement.

BTEC Intermediate Award in Customs Import Entry and Procedures

BIFA course code: CM5 An intermediate level course concentrating on procedures for import Customs entry and regimes including: Customs and the Customs tariff; the C88 and documentation; Duty / VAT calculation and payment; Customs regimes and controls; entry completion; Customs procedures and reporting. Work-based assignments will include practising a range of import Customs entries under normal office conditions, supervised by local management. Duration: Five days attendance plus work-based assignments and projects. Units: • • • • • •

• • • • • • • •

Customs role in international trade The Customs tariff Classification of goods Incoterms and Customs valuation The Harmonised system of classification Communicating the Customs message to customers

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The C88 declaration format and use Invoices and documentation Import Customs Procedures Codes The ATA Carnet and imports Completing the C88 Duty and VAT calculation Payment of Duty and VAT Import licensing and tariff quotas

• • • • • • • •

Anti-Dumping Duty The C105 and valuation Inwards Processing Relief Excise duty calculation Return Goods Relief The Common Agricultural Policy Preferential rates of duty Customs terminology and definitions

• • • • •

DTI and controlling import clearance Researching Customs procedures and correspondence Import entry completion for specific regimes Customs report preparation The office environment and Customs

AVIATION SECURITY Continuously updated, BIFA’s Aviation Security programme is fully accredited by the UK Department for Transport (DfT) and follows the criteria of the Aviation Security (Air Cargo Agents) Regulations 1993. Aviation Security training is mandatory for staff of Regulated Agents who have direct or indirect access to freight and paperwork relating to cargo destined for export by air, staff of Known Consignors and drivers engaged by haulage companies. In view of the ‘need to know’ aspect of this area, bookings for aviation security training can only be accepted from the employer or a recognised employment agency with whom the individual is registered (refer to DfT Direction 12g issued on 23 November 2002). Short written tests are carried out at the end of each course to confirm understanding. Refresher training is required every two years for holders of Level 1 and Level 2 certificates. Holders of Level 3 certificates are advised to undertake refresher training although this is not currently mandatory.

Level 1

Course code: A1

A two-day course covering modules 1, 2, 3, 4, 5, 6, 7, 9 and 11 as defined in the Regulations. The training is designed for cargo-handling personnel who will be required to check the integrity of cargo received from known consignors or carry out security procedures for making unknown cargo known. Includes practical training in hand-searching cargo and is a pre requisite for X-ray training (module 8). Level 1 certificates are valid for two years from the date of issue when they should be refreshed by attendance on a Level 1 and 2 Refresher (course code A5), below.

Level 2

Course code: A2

A two-and-a-half-day course covering modules 1, 2, 3, 4, 5, 6, 7, 9, 11 and 12 as defined in the Regulations. Designed for staff supervising those at Level 1 and making decisions about the handling and screening of cargo. Level 2 certificates are valid for two years from the date of issue when they should be refreshed by attendance on a Level 1 and 2 Refresher (course code A5), below.

Level 3

Course code: A3

A three-day course covering modules 1, 2, 3, 4, 5, 6, 7, 9, 10, 11 and 12 as defined in the Regulations. Forwarders and packing companies who are, or wish to become, Regulated Agents must nominate a Security Manager who holds a Level 3 certificate. The Security Manager is responsible for writing and maintaining the company security policy, ensuring compliance with local procedures and is the first point of contact for the DfT. Level 3 is also the course required by individuals wishing to apply to the DfT to carry out training or to become approved validators.

Level 3 Refresher

Course code: A3R

While the original Air Cargo Agents Security Regulations (1993) did not include refresher training for Level 3 (Security Managers), the DfT, Transec Training Division, now says about Level 3 refreshers: “Refresher training for managers and trainers is not mandatory but it is recommended it be undertaken at least every three years.” Being recommended but non-mandatory, this 3 – 4 hour Level 3 refresher workshop is designed to help the busy executive keep up-to-date on all the latest requirements and to provide the opportunity to discuss current issues. This is also an 8

important course for in-house trainers who have gone without refreshers and updates for three years or more. BIFA, working so closely with the DfT, is in the best position to keep trainers’ knowledge current. Course contents: • Module 12 – Managers and supervisory functions • Current regulatory requirement • Discussions on recent and forthcoming changes to the Regulations • Discussion of recent incidents Who should take this course: security managers, security trainers and those in authority who have to make security-related decisions.

Level 4

Course code: A4

A half-day course covering modules 1, 2, 6 and 11 as defined in the regulations. Level 4 forms the basic level of awareness training and is required by all staff of Regulated Agents with any involvement with export air cargo or access to freight or documents at any stage. Staff checking consignment security certificates (CSCs) and preparing air waybills and manifests, drivers and staff receiving, packing or storing cargo must receive Level 4 training as a minimum. The DfT also recommends Level 4 training for staff employed by Known Consignors.

Levels 1 and 2 Refresher

Course code: A5

A half-day course designed for those who hold Aviation Security Level 1 or Level 2 certificates. These certificates must be revalidated within two years of issue to satisfy mandatory requirements and maintain a continuous audit trail.

X-Ray Operator Training for X-ray operators is offered only in-house at your own X-ray machine. Potential operators must hold a valid Level 1 certificate before they can be trained on an X-ray machine. The practical aspect of X-ray training is limited to a maximum of six delegates per session. Please contact BIFA Training Services to schedule a date.

Shippers’ Aviation Security Awareness

Course code: A6

Shippers who opt for independent validation to become Known Consignors will need to demonstrate that their staff have received an appropriate level of awareness training. BIFA therefore provides this course to assist forwarders’ customers in meeting these requirements. This course is available in-house, please contact BIFA Training Services to schedule a date. N.B. DfT guidelines state that all drivers, whether employed by the forwarder, the shipper or a third party haulier, must receive Level 4 training (see above).

DANGEROUS GOODS (HAZARDOUS MATERIALS) The carriage of dangerous goods by all modes of transport is governed by modal specific regulations, each of which require personnel to undergo training commensurate with their duties and responsibilities. This may be limited to general awareness training or involve further functionspecific training. BIFA’s range of dangerous goods training courses will help you to meet these requirements. N.B. BIFA does not provide training leading to the Vocational Training Certificate (VTC) commonly referred to as an ‘ADR Licence’. Contact Department for Transport or City and Guilds for approved training providers.

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Multimodal Dangerous Goods Awareness

Course code: DGAW3

This one-day course, delivered by dangerous goods specialists and designed to all the latest regulations, will guide you through the basics of dangerous goods in the context of: • • • • • • • • •

UK National and European road regulations Sea regulations Air regulations Health & Safety law Awareness of responsibilities and consequences Identification, classification, labelling and marking Compatibility, segregation and packing requirements Placarding of vehicles and containers Documentation

Each of the above regulations requires that employees involved with dangerous goods receive basic awareness training which should be refreshed periodically unless replaced by functionspecific training. This course will meet this awareness requirement and help identify where further training is needed. Who should take this course: all employees who have anything to do with dangerous goods or hazardous materials, including administration, booking and sales. Additionally, managers and other decision-makers will benefit from this training to identify where internal procedures need to be revised.

Dangerous Goods by Air

Course code: DGA1

This course is held over three days and is mandatory for all staff involved in the packing, documentation or handling of dangerous goods by air. BIFA uses trainers approved by the UK Civil Aviation Authority (CAA). The course includes a written examination and all successful candidates receive a certificate endorsed by the CAA and valid for 2 years from the date of issue. Course contents: • • • • • • • •

How to apply the information given in the IATA Dangerous Goods Manual and ICAO regulations to dangerous goods shipments Packing, marking and labelling to IATA/ICAO standards Interpreting dangerous goods lists Recognising prohibited items Understanding packing instructions Recognising marking and labelling Understanding shippers’ and carriers’ responsibilities How to complete dangerous goods documentation

Who should take this course: all staff involved in the packing, processing, documentation and handling of dangerous goods that will be transported by air.

Dangerous Goods by Air – Revalidation

Course code: DGA2

This two-day course is designed for those who hold a current Dangerous Goods by Air (DGA1) certificate, which must be revalidated within two years of issue if the holder is to continue to be responsible for the packing, documentation or handling of dangerous goods. Course contents: • •

Check knowledge of the regulations Update on amendments and new rules

Who should take this course: all staff involved in the packing, processing, documentation and handling of dangerous goods moved by air whose dangerous goods training certificates will soon be 24 months old. 10

Radioactive Materials by Air

Course code: DGA3

This two-day course is designed for those who hold a current Dangerous Goods by Air Certificate and need to understand the regulations relating to Class 7 goods. Course contents: • • • • •

Locating information on the classification of radioactive materials in the IATA Dangerous Goods Regulations Checking shippers’ declarations for accuracy and packing radioactive materials correctly Checking packages of radioactive materials and marking and labelling accurately Applying IATA segregation and stowage regulations Taking corrective action in the event of damage to radioactive materials packages

Who should take this course: all staff involved in the packing, processing, documentation and handling of radioactive materials that will be transported by air.

Radioactive Materials by Air Revalidation

Course code: DGA4

A one-day course designed for those who hold a current Radioactive Materials by Air certificate. As with course code DGA2, current certificates must be revalidated within two years of issue. Who should take this course: all staff involved in the packing, processing, documentation and handling of radioactive materials that will be transported by air and whose certificates are nearly 24 months old

Dangerous Goods By Sea

Course code: DGS1

Training is mandatory for those involved with the carriage of dangerous goods by sea. This threeday course is written to IMDG requirements and covers the rules for preparation and transportation of dangerous goods by sea. The full training requirement of the IMDG Code also includes Refresher Training (Course code DGS2, below). Course contents: • • • • • • • •

Dangerous goods classes Legal responsibilities Packaging, marking and labelling Documentation Stowage, separation and segregation Limited quantities EmS and MFAG IBCs and validation

Who should take this course: all who have anything to do with dangerous goods by sea.

Dangerous Goods By Sea – Revalidation

Course code: DGS2

This two-day revalidation is for those who have already taken a full Dangerous Goods by Sea course and is incorporated into days 2 and 3 of the full course. Designed to update delegates with changes to the IMDG code, it is suggested that this should take place every two years. Who should take this course: all who have anything to do with dangerous goods by sea, who have already attended the full course.

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Dangerous Goods by Road, and Refresher

Course code: DGR1

This programme covers the regulations relating to the carriage of dangerous goods by road both in the UK and Europe (ADR). This two-day course is suitable for students who have not attended any training on this subject before or who are updating their knowledge in accordance with the refresher training requirements. Course Contents: • • • • • • • • • •

Legal responsibilities Dangerous goods classes (restrictive and non-restrictive) Packaging, marking and labelling Accident instructions (TREM cards) Placarding of vehicles Mixed packing IBCs Documentation UK road regulations Validation

Who should take this course: anyone who prepares or has anything to do with the shipping of dangerous goods by road (excluding driver training).

Dangerous Goods Safety Adviser

Course code: DGSA

Companies who transport dangerous goods by road, rail or inland waterways will need to appoint a Dangerous Goods Safety Adviser (DGSA) who has passed the examination for this vocational qualification set by the Scottish Qualifications Authority. The appointed DGSA can either be an employee or a retained consultant. This cost-effective five-day course will provide preparation in all the essential elements of the syllabus necessary for the core, road and all classes papers of the examination. Course contents: • • • • • • • • • • • • •

Dangerous goods by road Vehicle operations Environmental protection Accident prevention measures Emergency procedures Training requirements Job functions of the DGSA Transport of dangerous goods by rail and inland waterways Driver responsibilities and training requirements Reporting duties Safety audits The role of the DGSA DGSA examination syllabus

The DGSA examination is administered and set by the Scottish Qualifications Authority (SQA) as the agent for the DfT. No training provider is authorised to set or undertake the examination. Contact the SQA (tel: 0141 242 2142 web site: www.sqa.org.uk) for an information pack which includes a list of publications which candidates need to buy, examination dates, fees, venues and application forms. Who should take this course: this preparation course should benefit anyone wishing to enter the examinations for the vocational training certificate and practice as a Dangerous Goods Safety Adviser for their company, or as a consultant.

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OTHER COURSES Customer Service for the Freight Industry

Course code CS5

A one-day workshop available in-house to help raise the standards of service delivered to the customer, this course deals with the concerns and problems encountered by freight service providers. Case studies and activities are illustrated by freight-specific examples such as incoterms, bills of lading and arranging deliveries. Course contents: • • • • • •

Setting standards Overall customer relations Improving telephone, verbal and written skills Attitude and behaviour with the customer Getting the right message over Product information development

Who should take this course: all staff, especially those who come into direct contact with customers to ensure service standards delivered meet both company and customer expectations.

Basic Health & Safety for the Freight Industry

Course code HS3

Available in-house, this half-day course helps a company satisfy the current mandatory requirement for basic health and safety training for all employees. Centred on the freight industry, both warehouse and office issues are dealt with. Course contents: • • • •

Induction to health and safety in the workplace Manual handling Fire safety Individual responsibility

We can tailor this programme to your company’s training requirements, within the limits imposed by its mandatory nature. Who should take this course: the law requires all staff to receive basic health and safety training as part of their induction when joining your company. Also for longer-serving staff members who have not yet received this training.

Health and Safety for Freight Industry Managers Course code HS4 Available in-house or scheduled subject to demand, this three-day course examines the current legal issues surrounding health and safety that every company needs to know and include in their day-to-day activities as a matter of company policy. The focus is on freight industry operations, to prevent accident and injury, the civil and criminal implications and the waste of time, money and customer confidence that results. Course contents: Day 1 • Legal requirements • H & S Executive and Environmental Agencies: duties, powers and functions • Health and Safety at Work etc. Act, 1974: scope, sections and notices

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• •

•

Other statutory provisions: employer liability, fire certificates, environment and welfare provisions Health and safety management: arrangements, information for employees, training, temporary workers, Working Time Regulations, safety representatives, workplace inspections, provision and use of work equipment, the role of the manager Induction training: preparing a programme, slides and test paper

Day 2 • Manual handling: preparing a programme, slides and video • Fire safety training: preparing a programme, slides and video • RIDDOR: accident reporting, analysis of accidents, accident investigation, video • Working Time Regulations: current and future legislation, what is a “worker”, hours, reference periods • Sources of information and advice Day 3 • How to make an assessment: identifying and documenting risks, taking action to reduce risks, implementing safe working practices, monitoring compliance and continuous improvement • Training: techniques, training aids, individual video presentations, discussion Who should take this course: managers and supervisors with responsibility for health and safety within their workplace.

Health & Safety Workplace Assessment This will take place in the company’s workplace and will be an assessment of the company’s Health and Safety policy in terms of existing legislation. Advice on meeting legal requirements is included and a report prepared. Scheduled price covers a two-hour assessment, but excludes expenses. Additional work can be arranged, charged per half-day. Health and Safety should be updated yearly. Who should use this service: any company whose Health and Safety policy needs its annual review, or needs a snapshot of where it is now in relation to H & S compliance.

DISTANCE LEARNING PACKS AIM – Air freight Integrated Modules BIFA’s AIM programme is designed for both job training and career development in air freight – from new entrants to senior management. Candidates may start at any level. Each course is a stand-alone, mixed-media (blended learning) pack. Most contain video, all have CD-ROM, workbooks and/or guides for self, mentor or tutor-led study. Reference material and text books appropriate to each level are also included. Candidates can learn at their own pace either at work or at home. Learning is put into practice at work through projects and practical assignments. Written by UK air freight and training and development specialists, this course was developed by BIFA to meet the needs of the industry. Recognising the important contribution the industry makes to the nation, the DTI helped fund its development. For full details of each module, please contact BIFA for an AIM brochure or download from www.bifa.org/training.

Serving the World

Course code: AIM1

Designed in a quick-and-easy-to-learn way for young people or those on the periphery of air freight operations. This broad, non-detailed induction to the industry introduces the terminology and main players in air freight, outlines freight flows, IATA geography and stresses the importance of customer service, teamwork and health and safety. 14

Office Power!

Course code: AIM2

This is the ideal next step for those in any air freight clerical function who have completed AIM1 or have a foundation knowledge of the subject. AIM2 will build on the basics by looking at issues in more depth and detail, setting practical assignments and encouraging problem-solving.

Handling Air freight

Course code: AIM3

This course is designed for individuals involved in the physical handling of air freight. Ideal for supervisors, team leaders and first line managers, with comprehensive sections specially designed to enable them to pass on best practice to warehousemen, packers, drivers and fork-lift operators (for whom there is also extensive material). This unique pack therefore offers the opportunity for all warehouse and transit shed staff to qualify as professionals at either of two levels.

Managing Air freight

Course code: AIM4

This ground-breaking course examines the four main areas of management from an air freight perspective: People and Organisation; Finance; Sales and Marketing; and Products and Services.

OTHER TRAINING

IN-HOUSE COURSES Most scheduled courses can also be offered in-house and in any region subject to demand. Inhouse training is subject to individual pricing for each course, as costs depend on level, duration, travelling distance, complexity of material and so on. Popular in-house non-scheduled courses include: • • • • • • • •

Customer Service for the Freight Industry X-ray training in terms of the aviation security regime Cargo Rating Safety Data Sheets Infectious Substances by Air Carriage of Live Animals 49 CFR – US Department of Transportation - Hazardous Materials Regulations Health & Safety for the Freight Industry

TAILORED TRAINING BIFA can usually help with specific training needs which are subject to a quoted price. In-house courses can often be tailored for little or no extra cost.

OTHER COURSES BIFA holds an extensive database of training suppliers and training aids covering a wide range of subjects. Contact BIFA Training Services with your enquiry.

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BRITISH INTERNATIONAL FREIGHT ASSOCIATION Redfern House Browells Lane Feltham Middlesex TW13 7EP Telephone: 020 8844 2266 Facsimile: 020 8890 5546 E-mail:

[email protected]

Web site: www.bifa.org

March 2005