TRAINING COORDINATOR Job Description and Responsibilities Reports to: Direct Reports: Location of Role: Salary:

Head of Development None Guildford £28,000pa

Context Providing cycle training is a core part of CTC’s mission because training is a key enabler to achieve CTC’s vision for the UK as a place where it’s easy and safe for people of all ages to cycle, whatever their ability, background or income. CTC’s training is a business with a social purpose: it must achieve demonstrable social impact and earn enough income to fully cover its costs and aim to provide CTC with a revenue stream. It is also expected to recruit new members to CTC, from amongst its trainees. Purpose of Role This position will lead the coordination of the CTC cycle training programme to ensure delivery of quality training programmes to meet the needs of the priority market segments in CTC’s strategic marketing plan for training. The role will be accountable for delivering planned courses on time, on budget and to the agreed quality; and for customer satisfaction with the courses. Scope of Role The Training Coordinator has primary responsibility for all the technical and delivery aspects of CTC’s training business including: developing and maintaining courses; recruiting, booking, managing and developing trainers; identifying, accrediting, booking and managing training venues; creating and applying internal quality assurance frameworks and complying with relevant external quality assurance standards. Specific Duties In the first year, the post holder will be expected to develop a range of systems and processes to deliver more effective ways of delivering CTC training courses, and in the second year to evaluate the effectiveness of these. 1. Contribute market intelligence, technical and operational knowledge to the strategic marketing planning process. 2. Coordinate marketing of CTC training courses through internal or external marketing resources 3. Help implement the strategic marketing plan:

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a. Develop and maintain a plan for recruiting, managing and developing the existing community of CTC freelance trainers across the UK to deliver quality training programmes. b. Identify, accredit and manage sufficient training venues to deliver training programmes to CTC’s priority market segments. c. Devise and implement a quality assurance framework for CTC training services to ensure that courses meet customers’ needs and are rated highly by them. d. Maintaining any external accreditation which is required to operate in any of the priority market segments in any nation. e. Providing technical and operational input to the development of business cases for new courses, for entering new markets, or for withdrawing from existing courses or markets. If the business cases are approved, developing the new courses and produce the course materials. f. Continuously improving existing courses to meet market requirements. g. Produce a rolling schedule of public courses, ensuring CTC has the capacity to deliver. Booking the venues and trainers for these courses and ensuring they are delivered on time, on budget and to the agreed quality. h. Liaising with Membership Services to ensure they have what they need to provide customers with a quality customer booking experience and trainers with their course materials. i.

Providing technical and operational input to CTC’s relationship with corporate training customers and affiliate training providers.

j.

Contributing technical and costing information to regular pricing reviews in partnership with the Head of Development.

k. Providing technical input to the writing of content for the CTC website and other promotional materials. l.

Supporting activity to promote membership, volunteering and member groups to trainees – particularly making sure trainers are equipped and motivated to play their role in this process.

4. Maintain good financial controls by ensuring that training delivery suppliers are paid promptly and accurately and that training delivery costs are coded accurately and in a way which provides actionable management information. 5. Maintain accurate and up-to-date course delivery records to provide management information. 6. Produce monthly activity reports and help the Head of Development produce a quarterly report for the Leadership Team on training’s overall performance. Producing other reports as required. 2

7. Working with the CTC Monitoring and Evaluation Officer to produce and implement a plan for evaluating the social impact of CTC’s training. 8. To respond, in a timely and professional manner, to training enquiries. 9. Attend Council, Member Group and other meetings as appropriate. 10. Carry out other duties as may be specified by the line manager from time to time. 11. Some weekend and out of hours work may be necessary.

Job Holder :

Date :

Line Manager :

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HR Manager :

Date :

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Person Specification CTC is fully committed to the principles of equality of opportunity and is responsible for ensuring that no job applicant, councillor, employee, volunteer or member receives less favourable treatment on the grounds of age, gender, disability, race, ethnic origin, nationality, colour, parental or marital status, pregnancy, religious belief, class or social background, sexuality or political belief.

Qualifications

Req

Essential Educated to experience.

Desirable degree

level

or

equivalent

Coordinating the development and delivery of quality cycle training programmes.

Experience of working across the whole of the UK.

Experience

Developing and implementing quality assurance frameworks for cycle training. Managing and developing trainers. Working successfully with third party suppliers and partners. Strong administrative, financial management and project management skills

An overall understanding of strategic marketing planning principles including the concepts of market segmentation and the marketing mix.

Using training and education methodologies and philosophies to design quality cycle training programmes. Designing and frameworks.

applying

quality

assurance

Understands and is able to apply good customer service. Skilled at writing engaging course materials. Able to manage freelance trainers remotely. Excellent negotiating skills

Skills and knowledge

Skilled at writing succinct internal reports for senior management. Able to set, monitor, control and forecast costs accurately. Strong attention to detail. Excellent time management and organisational skills. Excellent abilities with Excel and databases. 4

Has a can-do attitude. Is a self-starter motivated by stretching objectives and able to prioritise their work to achieve these objectives. Is collaborative with colleagues and external organisations. High levels of initiative but with the ability to work as part of a team.

Other

Personal

Works systematically with a quality mindset. Willing to travel around the UK and work weekends when required. Is excited by CTC’s vision and mission.

Understands the concept of a business with a social purpose and the particular challenges this presents.

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