Systems That Mean Business

From Visionary Beginnings… • Founded in 1998 • • • •

Kodak, Xerox, Sr. design engineers Creating Film Kiosks Demonstrate Inventive skills Specialty - Translating Complex Functions to Simple UI Cutting Edge Design a core competence

• Allworx Introduced in 2003 • •

Acquired by PAETEC November 2007 Windstream Acquired PAETEC in Dec 2011

• More servers than McDonalds, Burger King and Wendy’s combined has restaurants •

28,000+ customers, 500,000+ handsets, 2m users

• Market leader in Small/Midsize IP PBX • Defined as less than100 users per location

Award Winning…

Some of Our Customers

Automotive, Insurance

Non-Profit

Healthcare

Educational, Science

Environmental, Energy

Banking, Finance

Routing Management

Global Multi-site Integration

Business Process Productivity

Diverse Voice Services

Something for everyone

Customized Features

Voicemail

Mobility Connectivity Presence Management

Top Reasons Companies Choose Allworx 1.

Built for The Future • SIP Based – not gateway based • • •

2.

Focused on SME • •

3.

Less complex, lower cost Supports any SIP 2.0 Trunk, Any SIP Handset Migrate to SIP easily from Analog, T1/PRI

Legacy Features for Today IP Benefits for Tomorrow

Everything is built-in • • •

Premise based offers greater control System licenses – easier to manage Simple, easy-to-understand support

…More Top Reasons 4.

5. 6. 7.

Truly the Lowest Total Cost of Ownership Inventive and Useful Enhancements add value Easy to install – Easier to maintain Solves Current problems…and then some

Product Design Simplicity…

…Uncompromising Power

Servers For All Size Customers

Allworx 6x12 Server 

   

 

3-10 users Max 12 users and12 system extensions, 2 generic SIP handsets Six copper trunks, two analog extensions SIP Trunks without additional cost One Eight Party conference Bridge * Solid state memory = long-term reliability Inexpensive Optional 5-Year warranty

* Licensed option

Allworx 6x Server 

   



30 users included – single license expansion to 60 SIP Trunks without additional cost Six copper trunks, two analog extensions One Eight Party conference Bridge * Solid state memory = long-term reliability Inexpensive Optional 5-Year warranty

* Licensed option

6x and 6x12 Hardware Configuration Audio Port Paging/MoH

WAN Port 6 FXO Ports USB Interface

Door Relay/Serial Interface

Power

2 FXS Ports Analog Fail Over Port

LAN Port

Grounding

Allworx 48x Server • • • •

48 users included – 50 user expansions to maximum of 250 Includes SIP without additional cost 2 TI/PRI Circuits built-in** 60 party Conference Bridge DSP **

 



Solid State Drive design = increased reliability Optional low cost 5 year warranty option Low power consumption ** Licensed options

Capacities 6x12

6X

48X

Up to 60

Up to 250

30…60

48…100…150…200…250

Px

Users

Up to 12

Auto Attendants

9

9

9

0

Central Office Lines SIP

6 FXO 1 PFT 99 SIP channels

6 FXO, exp. to 24* 1 PFT 99 SIP channels

3 FXO, exp. to 21* 1 PFT 99 SIP channels

6 FXO ports 1 PFT 3 Port Expanders per

Analog Phones

2 FXS ports expandable to 8*

2 FXS ports expandable to 8*

5 FXS Ports expandable to 11*

2 FXS Ports 6 Additional w/ 3 Px

Voicemail

8 Ports 2 hours per user

8 Ports 2 hours per user

16 ports No less than125 hours

Server Based

Conference Center **

One 8 seat bridge

One 8 seat bridge

Four bridges max 30 seats/bridge 60 seats across all bridges

None

Hard Drive

2 GB Compact Flash

2 GB Compact Flash

8GB solid state drive

2 Gig Compact flash

N/A

N/A

2 Built-in **

N/A

T1/PRI

* with optional Port Expander

** optional license

0

Functional…Practical…Designed to Last

Sophisticated, flexible top-of-the-line • 24, 3-color Feature Keys (PFK’s) • 192 × 64 Backlight Display • 7 Context Sensitive Soft keys • 11 Fixed Feature Keys

• Full-Duplex Speakerphone • Built-in Headset Jack • Integrated Layer 2 Switch

• Power over Ethernet (PoE)

9224

Traditional Console with 96 PFK’s

Simple plug-and-play configuration with automatic detection Grow to 48, 72, or 96 programmable function keys Powered from the 9224 phone - No Additional power required No System Limit of 9224’s with 3 Telephone Expanders

The Workhorse • Backlit display • 12, 3-color Programmable Feature Keys (PFK’s) • 7 Interactive Soft Keys • 11 Fixed Feature Keys • Full-Duplex Speakerphone • Built-in Headset Jack • Built-in Layer 2 Switch

• Power over Ethernet (PoE)

9212L

Small, Powerful 

  



Four programmable function keys Easy-to-read 192x64 graphical backlit display Full-duplex speakerphone 4-way conferencing Bandwidth options  9204 -10/100 Ethernet Switch  9204G - 10/100/1000 Gigabit Ethernet

9204/ 9204G

Compact Workspaces 

Compact size for small workspaces  2 Call Appearance buttons  Easy-to-read 128 × 36 display  10/100 Switch  Power over Ethernet (PoE)  Full-duplex speakerphone  Wall mountable  Bright ringing and off hook status indictor  Plug-and-play headset connectivity

9202E Rel. 7. 4 or higher

Allworx is Tough to Beat

SIP Connectivity Included

• SIP before SIP was cool • Sharing one circuit for Voice and Data lowers cost • The most cost effective way to route a phone call • Implement today or tomorrow - as your needs evolve

Firewall

Main Office

Local Users

Firewall

Remote Phones Anywhere

• Every Feature except Receiving Page • Direct Station Selection • Busy Lamp Field • CO Line Appearance • Call Appearance • SIP Trunk Appearance • ACD Agent • NAT Access • Multiple Remote Users behind same firewall • No VPN Required • No static IP address required for remote phones

Users/Handsets/Extensions 1. Individuals are Users (given a voice mail box)

2. All others are Extensions i.e., kitchen, break room 3. Phones are Endpoints 4. Endpoints are Unlimited Allworx phones Generic SIP Soft-phones

6x Capacities: 

120 extensions … of which 60 are users

48x Capacities 

500 extensions … of which 250 are users

Call Routes Call routes are simply ways that any call or transferred call to a user or extension is handled Call Routes are infinitely definable per User Call Routes add Power and Flexibility

User may modify, if allowed

Define options when busy on a call

Add unlimited destination (s)

Add unlimited additional connections

Select your final destination

Call Routes based on Caller ID

Call Routes based on extension

Route to specific phones…

…and/or directly to any outside line



Presence

7 unique presence settings  Change them at will  Phone, web message center, iPhone, Android  Each has its own greeting

Unified Messaging - Standard Voicemail/Email in One Box • Review, retrieve and respond to all your messages from Inbox • Voicemail SMS text message alerts & escalation

My Allworx Manager

My Allworx Manager

New employees learn quickly…Lower training costs

38

Customer Driven Feature Development • 7.3 o o o o o

Hot Desking Visual Message Center Multisite Park and Page Flexible Auto Attendant Scheduling Extension Mode Dialing

• 7.4 o o o o o

Simplified Transfer Handset Network Login Profiles Downloadable MOH 911 Direct dial SNMP & Other Diagnostic tools

o 7.5 o o o o o

Shared Call Appearances with Privacy Hold Improved Park Reach Interact User Permission Levels

Introducing 7.5 Software

40

Add Value with Great Features

Advanced Multi-site  

Up to 99 Servers Up to 1000 users  Global Directory  Global Voicemail  Global Call Routes  Global Busy Lamp Fields  Global Auto Attendants

Advanced Multi-Site …across town - or across the Country • • • • • •

Global Directory, Global voicemail Global Numbering Visibility of handsets at branch locations Transfer Site to Branch Access remote site trunks Shared Automated Attendants

 

Primary Site has visibility of users of all branches Multiple Primary Sites 



can serve for Disaster Recovery

Distributed is better for SMB Rochester, (585) 321-6000

New York (212) 863-4000

Dallas (972) 897-2800

MPLS adds extra security

Call Assistant – PC Based Call Control

Call Processing/Power Dialing/Call Logging/Call Recording/Call History In conjunction with Allworx 9224/9212L/9204/9204G/9202E

Call Recording When selective permanent call recording preservation is a must

when recording shows status, pause and resume

Appears in folder where you want - Records directly to folder - not using voicemail port

46

TAPI Contact Management…Outbound Dialing…Inbound Screen Pops

Automatic Call Distribution (ACD) Intelligently Manage Calls into Contact Centers Small and Large

Up to10 Call Queues

Perfect for the Majority of Small Call Centers

Up to 16 Callers in Queue

Distribution Algorithms 1.

Priority – Strict ordered list of Agents  First agent available on list gets next call.

2.

Round Robin – “Sales Person” Mode  Evenly distribute same number of calls to each agent.

3.

Longest Idle – “Support Team” Mode  Evenly distribute by time to each logged in agent.

4.

Ring All – Legacy Call Queuing Mode

Queue Statistics Call Queue Statistics provide real-time detailed information

Each Queue Type Provides Different Statistic Metrics

Customize Queues on the Fly …As Needs Change

Supervisor Queue Alarms 

Unlimited Supervisors  Administer via

    

Web View and Reset Queue stats View and Reset Agent stats View logged in Agents Force logouts Monitor for Queue Alarms



Alarm PFK’s  Yellow, then Red queue thresholds  





Wait Times Too many callers

All Agents Logged Out (with Calls in Queue) Service observe w/ Barge-in

Conference Center 

Secure conferencing option – ID and Password protection  Easy-to-use graphic user interface



Full administrative view of users and conferences  Centralized scheduling and moderation of calls



6x: one 8-party conference bridge



48x:  4 Managed, Secure Bridges  60 Total Bridge Participants  30 party maximum per bridge

Participants

Dual Language Support 3

language Choices

 English  French  Castilian Spanish 

Default: Language 1  Option to convert to language (2)

Allworx Reach

SIP Mobility Phone

iPad Complete Functionality Conference Calling Call Control Call History Rich Contacts Voicemail Control

Retail/Auto Distribution 

 

 

Automated Attendant by Department Based on time of day/day of week, holiday Park and Page ACD  Service  Parts Cell Phone Management Multi-site Global Employee Reach Roving Management Global Park/Page/Transfer Employee Directory by Location

Legal  

Call Coverage Billing management Audit codes Two -23 digits, verified or unverified Works with almost any Call Accounting package



Call recording Deposition Court summary

 

Conference Center Inbound CID routing Desired and undesired callers route directly to appropriate person

Consulting/Professional Services 

Call Coverage DID Personal Call Handling



Automatic Call Distribution Billing Scheduling Inbound and Outbound

   

Message Center Unified Communications CRM Integration Voicemail forward Automated or selective

Education

   

Separate Classrooms from User/Admin/Teachers E911 Alert Zone paging Toll Restriction

Manufacturing 

Automated Attendant Call Routing  speeds call handling  reduces overhead  10 Zones paging  Park and page  Departmental call coverage  Cell Phone mobility  Toll Restriction

Administration Programming

The Complete Solution