ServSafe® 6th Edition Frequently Asked Questions March 29, 2011 GENERAL QUESTIONS th

Q: When will the ServSafe 6 Edition materials be available? Q. What are the prices? Q: What is the ISBN number for ____? Item Instructor materials (Secured, password protected area of web)  PowerPoint, quizzes, activities, practice test ServSafe Manager Book (formerly Essentials), 6th Ed., English  with Exam Answer Sheet (ESX6)  with Online Exam Voucher (ESV6)  without Exam Answer Sheet (ES6)  Case of 16 books w/Exam Answer Sheet (ESX6CS)  Case of 16 books, text only (ES6CS) th ServSafe Coursebook, 6 Ed.  with Exam Answer Sheet (CBX6)  with Online Exam Voucher (CBV6)  without Exam Answer Sheet (CB6)  Case of 12 books w/Exam Answer Sheet (CBX6CS)  Case of 12 books, text only (CB6CS) th ServSafe Manager Online Course, 6 Ed., Bilingual ServSafe Manager Book (formerly Essentials), 6th Ed., Spanish  with Exam Answer Sheet (ESX6SP)  without Exam Answer Sheet (ES6SP) Videos (updated to reflect new JTA and food code) th

Retail Price FREE through 6/30

Available

ISBN#

End of April

n/a

May 1 $70.30 $68.00 $50.50 $1,124.80 $808.00

978-1-58280-299-2 978-1-58280-300-5 978-1-58280-298-5

May 1 $86.00 $83.50 $63.00 $1,032 $756.00 $125

978-1-58280-302-9 978-1-58280-303-6 978-1-58280-302-1

June June

$70.30 $50.50

978-1-58280-305-0 978-1-58280-304-3 2013 th

Q: Will I need to purchase the 6 Edition materials? Why can’t I continue using the 5 Edition? th

Yes, it is highly recommended that you transition to the 6 Edition. What a manager needs to know in today’s operation to keep food safe has been extensively reviewed by the industry. Going forward, the content has been optimized to focus more intently on the preventative measures to keep food safe. As a result, what you will see in th th th the 6 Edition is presented considerably different than how it was presented in the 5 Edition. Plus, the 6 Edition contains the 2011 supplement to the 2009 FDA Food Code and other industry best practices. th

Transitioning to the 6 Edition will provide your students with the best opportunity to acquire the knowledge, skills and abilities they need to serve food safely and protect your customers against foodborne illness. It will also give them the most current information to prepare for the ServSafe certification exam. We strongly encourage all instructors to commit to teaching our foodservice managers the most current th food safety information, which is now found in ServSafe 6 Edition.

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ServSafe® 6th Edition Frequently Asked Questions March 29, 2011 th

Q: For how long can I purchase ServSafe 5 Edition materials? th

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English ServSafe 5 Edition textbooks will be available until April 30 and Spanish textbooks until June. 5 Edition th materials are sold up to the day that the 6 Edition products are released which is May 1. A small quantity will be available until supplies last to help “round out” classes for those only needing a handful of books. In other words, if you have 12 students attending a class, but only 10 books on hand, you can purchase an additional two books to round out your class. Please call Customer Service at (800)765-2122, ext. 701 for assistance.

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Q: Can I return ServSafe 5 Edition materials? Our normal return policy applies. Returns are only allowed within 30 days from the date of the invoice. You must call our Customer Service Department for a return authorization number before you ship your product back to us. Online courses and exams are not returnable. th

Q. I just purchased 5 Edition materials. What can I do? If the purchase was within 30 days… If your purchase was within 30 days, the normal return policy applies. Products returns must be made within 30 days from the date of invoice. Call the National Restaurant Association Service Center before you ship the product. All returned materials must have a Return Authorization Number assigned by NRA Service Center BEFORE they’re shipped back to us. The Service Center may be reached at (800) 765-2122, ext. 6703. If the purchase was made more than 30 days ago… If you made the purchase more than 30 days ago, rest assured these products still deliver very effective food th safety training to prepare your students for ANSI-CFP accredited exams. Since only the 6 Edition will be sold th starting May 1, 2012, here’s what you can do in the short term to help start your transition into using ServSafe 6 Edition. th

Download the “What’s New in the ServSafe 6 Edition” that highlights the FDA Food Code updates and other content changes that ServSafe students will learn from ServSafe 6th Edition. This document will be available in the Instructor Resource Center on www.ServSafe.com after April 2, 2012.

SERVSAFE MANAGER BOOK, 6TH EDITION Q: What is new in the ServSafe Manager Book (formerly ServSafe Essentials), 6th Edition? th

The new ServSafe Manager Book (formerly ServSafe Essentials) 6 Edition continues to be ideal for one- or twoday classroom instruction and certification. Based on a new job task analysis developed exclusively by industry experts for the 6th Edition, the book focuses more intently on the preventative measures to keep food safe. The end result is content that is more focused, leading to stronger food safety practices and a better trained workforce. th Some of the changes you will find in the 6 Edition include:   

New ServSafe Manager Book name (formerly ServSafe Essentials) to better reflect the role of the training audience. Prepares students for the ServSafe Food Protection Manager Certification Exam. Updates from the 2011 Supplement to the 2009 FDA Food Code along with new science-based and industry best practices.

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ServSafe® 6th Edition Frequently Asked Questions March 29, 2011     

Optimized content that is streamlined in areas covering microbiology of pathogens, seafood toxins, chemical contamination, sanitary facilities and cleaners and cleaning programs Recalibration of content covering methods for calibrating thermometers, handling employee illnesses, active managerial control and HACCP, food defense, lighting requirements, 4-hour rule, crisis management backflow prevention, and receiving and inspection. New content covering recalls and cleaning in place equipment Focused content that eliminates areas covering training techniques, pest management, unique preparation practices—handling juice and batter/breading and the inspection process. New images, real world-stories, and improved study questions.

Q. Why did the ServSafe Essentials book name change to ServSafe Manager Book? To better reflect the role of the training audience. It is more consistent with the naming of all of the ServSafe products, for example, the ServSafe Food Handler Guide is for training food handlers.

Q: Can I purchase the ServSafe Manager Book by the case? th

Yes. The ServSafe Manager Book (formerly ServSafe Essentials) case contains 16 books, same as the 5 Edition. th

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Q. Is the ServSafe Manager Books (formerly ServSafe Essentials), 6 Edition, smaller than the 5 Edition? How many total pages in the book? th

Yes. The 6 Edition book is about one-third less in pages but not necessarily content. Many of the same core concepts are presented but they are presented in a significantly different way. With a more intense focus on the preventative measures of food safety, some areas were streamlined, some reduced or eliminated and then there is new content. All the changes combined resulted in approximately the same amount of topics done with fewer pages. 230 pages

Q. If the size of the book decreased, why did not prices decrease? While the page count is less it does not necessarily mean there is less content. The training still meets all regulatory requirements from a length of training standpoint and therefore, the value of the overall course is still the same. Also, prices are now in sync with printing costs as prices have remained stagnant over the years.

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ServSafe® 6th Edition Frequently Asked Questions March 29, 2011 SERVSAFE COURSEBOOK, 6

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EDITION th

Q: What is new in the ServSafe Coursebook, 6 Edition? Delivering comprehensive training of key food safety concepts, this book is the ideal solution for the academic setting, multiple-day training or individuals in need of more extensive food safety training. The content in ServSafe Coursebook goes beyond the principles found in ServSafe Manager Book (formerly ServSafe Essentials) and adds greater depth and breadth of food safety practices by featuring expanded sections on food defense, highrisk populations, active managerial control, and crisis management. Based on a new job task analysis revised exclusively for the 6th Edition, the book reflects the latest updates from the 2011 Supplement to the 2009 FDA Food Code, new science-based and industry best practices and prepares students for the ServSafe Food Protection Manager Certification Exam.     

Updated look and feel through a new graphical design and updated photography makes it easier to use Sidebars of important topics added to each chapter, focusing on business needs, regulatory concerns, and resources available to aid in the understanding of food safety More real-world case studies and stories to help students understand the day-to-day importance of food safety Represents the latest science, industry best practices, and requirements as outlined by the 2011 supplement to the 2009 FDA Food Code Refreshed study questions and improved instructional design

Q: Can I purchase the ServSafe Coursebook by the case? th

Yes. The ServSafe Coursebook case contains 12 books, same as the 5 Edition.

Q: How many pages are in ServSafe Coursebook? 320 pages

SERVSAFE MANAGER ONLINE COURSE, 6

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EDITION th

Q: What is new in the ServSafe Manager Online Course, 6 Edition? th

The new ServSafe Manager Online Course 6 Edition continues to be ideal for online instruction and certification. th Based on a new job task analysis developed exclusively by industry experts for the 6 Edition, the course focuses more intently on the preventative measures to keep food safe. The end result is content that is more focused, leading to stronger food safety practices and a better trained workforce. Some of the changes you will find in the th 6 Edition include:     

Prepares students for the ServSafe Food Protection Manager Certification Exam. Updates from the 2011 Supplement to the 2009 FDA Food Code along with new science-based and industry best practices. Optimized content that is streamlined in areas covering microbiology of pathogens, seafood toxins, chemical contamination, sanitary facilities and cleaners and cleaning programs Recalibration of content covering methods for calibrating thermometers, handling employee illnesses, active managerial control and HACCP, food defense, lighting requirements, 4-hour rule, crisis management backflow prevention, and receiving and inspection. New content covering recalls and cleaning in place equipment

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ServSafe® 6th Edition Frequently Asked Questions March 29, 2011  

Focused content that eliminates areas covering training techniques, pest management, unique preparation practices—handling juice and batter/breading and the inspection process. New images, real world-stories, and improved study questions.

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Q: Will the ServSafe Manager Online Course 6 Edition be long enough to meet regulatory requirements after the reductions outlined above? Yes. The content the student is learning has been scientifically validated on what a manager needs to know to keep food safe. th

Q: When will the ServSafe Manager Online Course 6 Edition be available? Late June / Early July

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Q: What supplement information will be available to the 5 Edition Online Course students to ensure they are studying the latest content to prepare for the certification exam. A supplement containing all new FDA Food Code Changes and other new science based information will be posted at the start of the online course for students to download and study.

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INSTRUCTOR TOOLS, 6

EDITION

Q. What is new with the ServSafe Instructor Tools? The Instructor materials have been redesigned with the new content. Certified Instructors will be able to download the materials for free from ServSafe.com for a limited time starting late April through June 30, 2012. th

The ServSafe 6 Edition Instructor Tools will include: 

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An updated Leader’s Guides reflecting the changes in content and the new structure of the material. The Leader’s Guides continue to provide a roadmap for delivering training through a combination of lecture, activities and videos. Each option is available for both one- and two-day/extended training classes. 

Video-Based Leader’s Guide – Designed for use with ServSafe videos Provides the roadmap for delivering training with the use of ServSafe videos. It is an effective approach that blends video presentation and lecture in a way that constantly engages the learner with food safety content. The videos allow the Instructor to bring the kitchen environment into the classroom to clearly demonstrate key concepts.

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Hybrid-Based Leader’s Guide – Designed for use without ServSafe videos Provides the roadmap for delivering a hybrid of activity and video based training. It is an effective approach that blends a lecture, video presentation, and activities in a way that constantly engages the learner with food safety content.

ServSafe® 6th Edition Frequently Asked Questions March 29, 2011 

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Updates on each of the following products.  Complete PowerPoint that covers all topics as well as a supplemental version for use with the video or hybrid Leader’s Guides.  Activities include 36 learning activities that support lessons in the Leader’s Guide and engage the student  80-question Diagnostic Pre-Test with an Easy Grader answer key to help learners study appropriate content before class  Food Safety Showdown! creates an interactive, dynamic and fun way to review and reinforce key course content. Other Important Updated Features:  Instructor training tips th  What’s New in the 6 Edition  40-question practice exam and answer key  Answer Keys to all ServSafe Manager Book (formerly ServSafe Essentials) and ServSafe Manager Coursebook activities  Quizzes  Case Studies and Real-world scenarios  Links to key ServSafe resources

Q: Do I need to download a new Instructor Toolkit? You will find that the new materials are essential to enhancing the classroom experience. The Leader’s Guide, has been redesigned and will be available on the ServSafe website. This new Leader’s ® ® Guide, along with Microsoft Power Point presentation and activities, will serve as a key roadmap for a blended learning approach that includes the lecture, videos and exercises helping students to better grasp, retain & apply what they have learned. th

The Leader’s Guide will also help you to easily transition from the 5th Edition to the 6 Edition as it provides a step-by-step approach for delivering ServSafe training.

Q. Do you still sell the previously named Instructor Deluxe CD-ROM? Yes. In order to reduce cost to the instructors, all of the material that were previously on the CD-ROM are now available online for download at no cost. This will also speed up the availability of the material and any future updates, eliminating the need to continually purchase new material with each edition change.

Q. Do I get a refund if I just purchased the Instructor CD-ROM for $179 and the materials are now available for free? Our normal return policy applies (30 days). The free materials are available to Certified Instructors through June 30, 2012. We are making every effort to ensure a smooth transition and are happy to review each case on an individual basis. Please email your request to [email protected].

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ServSafe® 6th Edition Frequently Asked Questions March 29, 2011 Q: Will there be a list of updates and changes to help instructors manage the transition to the new edition? th

Yes. A summary of content updates reflected in the ServSafe 6 Edition will be available in early April at http://www.servsafe.com/6einstructor.

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Q. I just bought videos this past year? Can I use them with the 6 Edition? Yes. There will be content edits made to the videos in 2013 to better align them with the new Food Code and the JTA. The primary video content will still prepare your students for the exam and will continue to be a good supplement to your presentation. We will communicate any specific changes that might be different in the DVD th from the 6 Edition through the Leader Guide.

EXAMS, ANSWER SHEETS AND CERTIFICATES Q: Are there any changes to the exam? And when will they take effect? The ServSafe Food Protection Manager Certification Exam will be updated to reflect the new food protection manager job task analysis (JTA) as well as the 2011 Supplement to the 2009 FDA Food Code starting in April. th

Two change documents highlighting new content will be available to assist with the transition from 5 Edition to 6 Edition. An instructor version gives a high level overview of most content changes. The student version provides detailed information on new content. Both documents may be downloaded at: http://www.servsafe.com/6einstructor.

Q: Will the exam be updated in all languages and in an online format? Yes. The timeline is yet to be established however they should be the same as the schedule found on page 1.

Q: Are the answer sheets changing? No. The answer sheet is not materially changing and can continue to be used.

Q: Will there be any changes to the ServSafe Certificate? No design changes are being made at this time. Any changes are minimal and business related.

Q: What is a JTA? The Job Task Analysis is the foundation upon which the ServSafe program is built. A committee of food safety professionals representing foodservice, regulatory and academic interests answer the question “what does a manager need to know to keep food safe?” They then discuss the knowledge, skills, and abilities required by today’s food protection manager in foodservice operations to serve food safely. Industry users and food safety experts then validate the tasks created by the committee to ensure they represent what the person-in-charge needs to know to serve food safely and protect the public from foodborne illness.

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ServSafe® 6th Edition Frequently Asked Questions March 29, 2011

SERVSAFE FOOD HANDLER, 6TH EDITION Q. What is changing with ServSafe Food Handler and when will it be available? Just like ServSafe Manager Book (formerly ServSafe Essentials), ServSafe Food Handler is also going through a revision. A JTA specifically for Food Handler is being performed and will be completed this Spring. The ServSafe th 6 Edition for Food Handler will be available for purchase in June.

Q: How will the 2011 Supplement to the 2009 Food Code affect the ServSafe Food Handler? The changes to the Food Code should not significantly affect ServSafe Food Handler content. However, should th any changes be needed before the 6 Edition release, a supplemental document will be available for use on the ServSafe.com website as well as at the beginning of the Food Handler Online Course.

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