New Employee Orientation

Table of Contents EverBank Family of Companies ............................................................................................................. 2 Strategic & Operational Framework ....................................................................................................... 2 Quick Reference .................................................................................................................................... 3 Finding Medical, Dental, Vision Providers .............................................................................................. 4 Human Resources Internal Contacts ..................................................................................................... 5 General Information ............................................................................................................................... 7 ADP Employee Self Service................................................................................................................... 8 Enterprise eTime – Employee Instructions ........................................................................................... 10 Enterprise eTime – Supervisor Tips ..................................................................................................... 11 eTime Online Training Courses ........................................................................................................... 12 Network Login ...................................................................................................................................... 13 Webmail Login ..................................................................................................................................... 13 Phone Etiquette, Tips, and Remote Voice Mail Access ........................................................................ 14 Business E-mail Etiquette: Maintaining a Professional Image .............................................................. 15 Business Wear Guidelines ................................................................................................................... 16 2010 Non-Exempt Payroll Schedule .................................................................................................... 17 Cypress Plaza Complex Map ............................................................................................................... 18

EverBank Family of Companies Strategic & Operational Framework Company Positioning Statement: ®

EverBank is a fully integrated financial services firm driven to deliver innovative products and services that offer exceptional value to a diverse group of customers and partners.

Strategic Platform: We recognize that quality employees are an integral and critical component of our long-term success. We are committed to a work environment built on:  teamwork  innovation  professionalism  integrity We are committed to offering our employees:  professional development  career opportunity  competitive compensation  recognition of excellence and achievements

Mission Statement: Our mission is to optimize the long-range value of EverBank to its shareholders, employees, and customers by providing high quality financial services to the communities and customers we serve. To achieve this objective, we must:  Provide outstanding service and competitive products to our customers who make our business enterprise possible  Recruit, develop, motivate, reward, and retain people of exceptional ability, character, and dedication  Provide positive leadership and vision in order to capture opportunities in the future  Use our resources wisely for the profitable growth of our company  Work together as a team while respecting each individual‘s contribution to our overall success  Have dedication to our purpose and a commitment to excellence

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Quick Reference 401(k)  Merrill Lynch 401(k) enrollment/general: 800-229-9040 or www.benefits.ml.com  Retirement Plan Specialist: Deedria Martin at 904-245-7209  401(k) Rollover information: Employee Self Service Forms Library Employee Self Service (ESS) Q. How do I register for ESS? A. Instructions are on the intranet under the Human Resources tab. Q. What is my ESS registration pass code? A. EVERBANK-1234 Q. Who do I contact if I need help with my ESS user ID and/or password? A. Call Payroll at 800-281-7688, Option 2. Q. Why do I get an error when I click on ‗Manage My Benefits‘? A. The ‗Manage My Benefits‘ link updates new hire information every Thursday. Please try the link again next Thursday. If you get an error on the following Thursday, please call Payroll. Miscellaneous Q. How many vacation days will I have this year? A. Refer to the Employee Handbook or ask your manager. Q. When will I receive medical/dental ID cards? A. The total processing time from enrollment to receipt of ID cards may be two to three weeks. Q. How will I be paid? A. Your first paycheck will always be a physical check. Direct deposit will not start with the first paycheck. Q. What is my eTime user name? A. Your user name is the first initial of your legal first name plus the last six digits of your Social Security number. Q. How do I report fraud and other financial-related issues? A. Call the MySafeWorkplace hotline at 800-461-9330. Or, go to https://www.mysafeworkplace.com/SplashPages/everbank/everbank.html

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Finding Medical, Dental, Vision Providers Refer to the instructions below to find In-Network medical, dental and vision providers. Medical Insurance: CIGNA HealthCare members: Go to www.mycigna.com, log on, and search for providers. The system will search for providers in your network as long as you‘re logged on to your account on the website. CIGNA HealthCare OAP Low and OAP High members: Go to www.cigna.com and search in the ―Open Access Plus Only‖ network. CIGNA HealthCare PPO Premium members: Go to www.cigna.com and search in the ―Preferred Provider Organization PPO‖ network. Dental Insurance: Delta Dental DPO Low members (not available in CA, FL or NY): Go to www.deltadentalins.com – under ―Find a Dentist‖ search in the DPO network. Delta Dental DPO High members: Go to www.deltadentalins.com – under ―Find a Dentist‖ search in the DPO and/or Delta Dental Premier listing. Delta Dental DMO members (only available in CA, FL and NY): Go to www.deltadentalins.com – under ―Find a Dentist‖ search in the Delta Care USA network. DMO members must be assigned to your dentist of choice – call Delta at 800-422-4234 to ensure you are assigned to the dentist you wish to see. Vision Insurance: Humana/CompBenefits VisionCare Plan members: Go to www.compbenefits.com – click on ―Providers/Search‖ – ―Find vision providers‖ – ―Vision Care Plan‖. We encourage you to become a smart consumer of healthcare. Being a smart consumer means taking an active role in your healthcare and becoming an active partner to keep coverage affordable. The next time your doctor or specialist refers you to another provider – sends you across the street for blood work – or suggests further testing at another facility, be sure you check your provider network prior to receiving treatment or services!

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Human Resources Internal Contacts Main HR Numbers HR Coordinator: Stephanie Waddell at (904) 281-6432 HR Connection Hotline: (800) 281-7688  Option 1: Job Information Hotline  Option 2: Payroll/Employment Verification  Option 3: Talent Acquisition  Option 4: Benefits  Option 5: Employee Relations  Option 6: Learning & Development  Option 7: Compensation  Option 8: Human Resources Receptionist Workers’ Compensation (Job Related Injuries) 1. If an emergency, seek medical help immediately. 2. If not an emergency, notify supervisor first. 3. After notifying supervisor, notify HR Benefits Specialist. 4. Seek medical help per Workers Compensation guidelines.

Employee Relations EEO & Employee Relations Manager

Sheila Langley

(904) 281-6387

Employee Relations Advisor (all companies)

Paul McFadden

(904) 281-6276

Employee Relations Advisor (Employee Relations, Diversity and Employee Programs)

Kathy Wells

(904) 332-7627

Learning & Development Learning & Development Manager

Steve Borowiec

(904) 623-6885

Leadership Program Manager

Suzanne Beccue

(904) 332-7681

Manager, Performance Management

Barbara Turley

(904) 281-6149

Instructional Designer

Bob Burns

(904) 470-2691

Learning & Development Training Coordinator

Candace Pretlow

(904) 623-6605

Compensation Compensation Program Manager

Sarah Kissell

(904) 623-6734

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Talent Acquisition Talent Acquisition and Business Partner Mgr.

Elizabeth Perez

(904) 332-7614

HR Business Partner/Servicing

Julie Hutcheson

(904) 281-6291

HR Business Partner/Corporate Services

Marsha Farren

(904) 623-6924

HR Business Partner/Production

Deborah Perryman

(904) 623-6015

HR Recruiter

Ellen Fahey

(904)623-6871

Human Resources Employment Coordinator

Catherine Daguinod

(904) 281-6011

Human Resources Operational Coordinator

Paris Reid

(904) 281-6459

Payroll & Benefits VP – Shared Services Manager

Michelle Owens

(904) 281-6014

HRIS/Payroll Supervisor

Kari Harrison

(904) 470-2676

HR Analyst  HR Employee Related Reports Payroll Tax Analyst  Taxes and W-2 Questions  Garnishments Sr. Payroll Administrator  C1FN, EverInsurance, Elite, and EverHome  Verification of Employment (VOE‘s)  eTime and ESS Assistance Sr. Payroll Administrator  EverBank  eTime and ESS Assistance  Verification of Employment (VOE‘s)  Advisor Payroll HR Payroll Coordinator  Mortgage Advisor Program,  eTime and ESS Assistance  Verification of Employment (VOE‘s) Retirement Plan Specialist (401k and Profit Sharing), Tuition Assistance Program, Employee Discounts Program Sr. Benefits Specialist Employee Benefits (Medical, Dental, Vision, EAP, etc) FMLA, Leaves of Absence, Workers Compensation, Flexible Spending Accounts Sr. Benefits Specialist

Lori Kirsch

(904) 281-2438

Janice Kier

(904) 281-6381

Jan Downin

(904) 470-2993

Debbie Person

(904) 623-6194

Aisha Jones

(904) 623-6615

Deedria Martin

(904) 245-7209

Nancy Preble

904) 281-6362

Diana Mills

(904) 281-6147

Employee Benefits (Escalated Medical and Dental claims, Life Insurance, EAP, etc) Wellness Program Initiatives, Gym Memberships, Weight Watchers @ Work

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General Information Badges  Company policy requires all employees to wear their ID badge at work. It must be visible.  If you lose your badge, you will be charged $10 for a replacement.  You will be given a lanyard or retractable coil clip for your badge.  The badge is company property and must be turned in when/if you leave the company.  Do not place stickers on your badge or deface the badge in any way.  All visitors must register with the receptionist and wear a visitor badge.  If you forget your badge, check out a temporary badge for the day and return it the next day.  Temporary employees from a temporary service are also required to wear a badge. Housekeeping  Contact the Support Center at 904-281-6111 if there is a housekeeping emergency.  Refrigerators and freezers are cleaned out each weekend; please remove personal items by Friday afternoon to avoid having them thrown out. Injuries & Emergencies  First Aid Kits are available in the mailrooms, Human Resources, and with the front desk receptionists.  Contact Donn Holder, the security officer, and the receptionist in your building if Emergency 911 or the police are called. Security  All exit doors are to remain closed at all times. Do not prop a door open.  Notify the security officer (ext. 6450) of any theft, accident, or vandalism so an incident report can be prepared and recorded.  Do not allow anyone to enter the building behind you at any point of entry. Valuables  We recommend that you not leave valuables in your work area.  If you need a key to a desk or cabinet, contact the Support Center at 904-281-6111 with the lock number.

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ADP Employee Self Service Address Changes  Direct Deposit Changes  Tax Withhold Changes  View/Print Pay Statements and W2s  Enroll/Change Benefit Elections

First Time Users The web site address (URL) for ADP Self Services is: https://portal.adp.com On the login page, click First Time Users Register Here. The Welcome page is displayed with an overview of the registration process. Click Register Now to begin the Register for ADP Services wizard. 1. Enter the Registration Pass Code: EVERBANK-1234, click Next 2. Enter your Identity Information, click Next 3. Enter your Contact information, click Next 4. Enter your Security information, click Next 5. View Your ADP Services User ID, create a password and click Submit. You will use your user name and password each time you log into ADP Self Service. Click Log On to access ADP Self Service.

Go Paperless Access ADP Self Services: https://portal.adp.com 1. 2. 3. 4. 5.

Click User Login Enter your User Name and Password Click Money on the blue menu bar Navigate to the left-hand side and click Pay Statement Click Go Paperless and follow the instructions: Go Paperless  Check the box Access my pay statements online only  Click Next Agreement to Stop Receiving Pay Statements  Read through agreement  Click Accept Verify That You Can View Pay Statements Online  Enter (or copy and paste) the confirmation number as it appears in the Enter confirmation number here box at the bottom of the page.  Click Save Thank You  Click Done

How do I enroll/change my benefit elections? Access ADP Self Services: https://portal.adp.com 1. 2. 3. 4.

Click User Login Enter your User Name and Password Click Benefits on the blue menu bar Click Manage My Benefits at the bottom left-hand corner

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Update My Security Profile Access ADP Self Services: https://portal.adp.com On the login page, click Update My Security Profile.  Enter your User Name and Password  Update your security information Click Save

Change your Password Access ADP Self Services: https://portal.adp.com On the login page, click Change your Password.  Enter your User Name and Password Click OK

Forgot your User Id Your User Id is your first letter of your legal first name plus your full legal last name plus @everbank. Legal Name: Jane Doe  User Id: jdoe@everbank

For further assistance, access ADP Self Services: https://portal.adp.com. On the login page, click Forgot your User Id.  Verify your identity by completing the required fields Click Submit

Forgot your Password Access ADP Self Services: https://portal.adp.com On the login page, click Forgot your Password.  Enter your User Name Click Submit

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Enterprise eTime – Employee Instructions How do I log into Enterprise eTime?  User name: First initial (uppercase) of first name plus last six digits of your Social Security number.  Password: The initial password is ‗welcome‘. You will be prompted to change this with the first logon. Your password will expire every 90 days. Passwords are case sensitive and must have at least five characters.  Do not save your password. At prompt to save password, click ‗No‘ Recording Time Stamp  To clock in and out, click on ‗Record Time Stamp’ The recorded time is from the server, not the individual computer. Navigation  As an employee, you have three options on the blue navigational tool bar located on the left side of the screen: 1. Time Stamp – used to clock in and out 2. My Timecard – used to view the actual punches and total hours for the week and to approve time. All punches are minute to minute but totals are rounded to the nearest quarter hour. 3. My Reports – used to view accruals, time detail, and schedules Approvals  Time for the previous week should be approved every Monday.  Approvals are done in ‗My Timecard‘ (second option on the navigation bar) 1. Select previous pay period from the time period drop down menu located at the top of the screen beneath your name. 2. Select ‗Approvals – Approve‘ from the menu bar Transfers of Time This option should only be used as instructed by your manager.  Cost center transfers  Task changes Who do I contact if I have questions?  Always contact your immediate supervisor first. By doing this, your supervisor will be aware of the issue and could eliminate duplicate effort.  EverHome, Elite, EverInsurance, and EverBank Direct (C1FN): Jan Downin, 800-281-7688, Option 2, then Option 4, for questions relating to the usage of the system  EverBank: Debbie Person, 800-281-7688, Option 2, then Option 3 for questions relating to the usage of the system Please remember to continue completing and submitting your manual timecards until instructed otherwise.

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Enterprise eTime – Supervisor Tips QuickNavs can be used to gain information before signing off on timecards.  Pay Period Close - This report will provide a list of which employees have approved their timecard for the previous week, if they have been signed-off on, and if any of your employees have a missing punch in their timecard. All timecards need to be approved by the employees for audit purposes. Please have them approve it before you sign off. All timecards for the previous week should be approved and signed off on, by Tuesday of each week.  Summary of Hours - This report will show a total amount of hours for the time period that you choose. This is helpful for verifying that your employees have their scheduled amount of hours for the week. Part Time Holiday Hours Your benefit-eligible part time employees (those working more than 30 hours per week) are paid for holiday hours based on their schedule for that day. Please make sure that their schedule is set up in eTime. If there is no schedule, eTime will not add any holiday hours. Holiday hours must be manually entered. Lunch breaks are not automatically deducted from the scheduled hours. If they take a lunch break, make sure it is in the schedule so they are not overpaid. Family and Medical Leave Act (FMLA) If you have an eTime user who is going to be out on FMLA for more than five consecutive days, please enter the time they are out as follows:  Pay Code: Sick  Amount: Zero hours  Comment: FMLA Please do not add hours in eTime. This could result in an overpayment of hours to the employee. The Benefit Department supplies the Payroll Department with the appropriate information on how to pay Leave of Absence (LOA) employees. Payroll will adjust the employee accruals in eTime once they have returned to work. New Hires Non-exempt new hires will be added to eTime after the new hire paperwork has been entered into the payroll system. All new hires should keep a manual timesheet until they have been added to eTime. Forward manual timesheets to the Payroll Department by the date indicated on the payroll schedule. Vacation Accruals Employee accruals are available for viewing on the accrual tab in the employee‘s timecard. There are three lines for accrual information. First, expand the column so you can view the descriptions. You can do this by placing your mouse pointer on the column divide until you get arrows, then click and drag the column to the desired length—as you would in MS Excel.  Vacation Available: This shows the yearly total for the employee. This balance will not be allowed to go negative. The system will not allow you to go over the annual accrual amount.  Vacation Carryover: This balance must be populated by payroll. If any of your employees have a carryover balance, please notify Jan Downin in Payroll with the names and amount of carryover. A senior manager must approve all carryover vacation time.  Vacation Monthly Accrual: This row shows the actual accrued amount. The appropriate accrual rate is added each month. This row will be allowed to go negative. The balance shown is accrued less taken. Leave Accruals during a New Hire’s First 60 Days For new hires, the available balances will be shown in ( ) parentheses. The parentheses will go away once the employee has reached 60 days of employment. ETime will not allow employees to use paid time off until the 60 days of employment condition has been met. Early Company Closures Occasionally executive management decides to close the company earlier than normal business hours, usually the day before major holidays. If an employee works on the day the company closes early, straight time should be ____________________________________________________________________________________________________ Page 11 of 19 | Human Resources Department 800-281-7688 This communication is for internal purposes only and should not be shared with anyone outside of the company. © EverBank Modified: 12/23/09

used to compensate the employee for their scheduled hours for that day. For example, if the employee is scheduled to work from 8 a.m. to 5 p.m. and the company closes at 4 p.m., then the employee should receive one hour of straight time. If the employee did not work at all on the early closure day due to illness or a pre-scheduled absence, they should not receive any straight time for the day. Department managers should ensure that this policy is administered fairly among employees. Other Paid Time Other Paid Time (OPT) should be used when an employee attends training, off site meetings, etc. OPT adds to regular time and counts toward overtime. Please add a comment to all OPT codes so there is a record of the reason for payment. Adding Comments While in the amount column, from the menu bar, select ‗Comments – Add‘ and select the appropriate comment from the drop down menu. Short Term and On Call Employees If you have a short term or on call employee, please remember to approve their timecard each week even though they may not have hours worked. If the employee is no longer working, submit termination paperwork.

eTime Online Training Courses All non-exempt (hourly) employees use eTime to track hours worked. Please see the Enterprise eTime employee instructions for log on instructions. Your supervisor will instruct you on how to use the system once you are set up. You may not be set up in eTime for the first few days, as your new hire paperwork will have to be entered into the payroll system first. Please keep a manual timesheet until you are set up in eTime. ETime instructions, manual timesheets, and the payroll schedule are available on the intranet under Human Resources. If you will be using eTime, we encourage you to take the online courses offered through EverBank Leadership University. These courses have been designed to provide a convenient and quick way for you to learn both your responsibilities and how to use the system. The courses are:  eTime-Employee Version: Employees who will be using this tool to record their time worked should take this course.  eTime-Supervisor & Manager: Supervisors and managers who will be supervising employees that use eTime should take this course. To access these and other online courses, log on to EverBank Leadership University at https://learning.syntrio.com/everbank/login.asp

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Network Login To log into our system, a network ID and a password are required. Network IDs are composed of seven characters or less. They are made up of the first initial of your legal first name and the first six letters of your last name:  Tony Testino = ttestino  Jason Killingworth = jkilling Your password is initially assigned by the Systems Support Center Help Desk (904-281-6111). You will be prompted to change your password every 90 days. Passwords must be complex combinations of characters and numbers, be at least seven characters long and:  be unique  be alphanumeric (letters and numbers)  contain one uppercase letter  contain one lowercase letter Example: If you would normally use the word ‗Chicago‘ for your password, use ‗Ch1cag0‘ instead.

Webmail Login To access your EverBank e-mail remotely via webmail, type ‗webmail.everbank.com‘ in your Internet browser‘s address bar. Your screen will look like this:

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Phone Etiquette, Tips, and Remote Voice Mail Access Phone Etiquette  Check with your supervisor to find out how he or she wants you to answer the phone and whether or not you should change the greeting on your voice mail.  Always ask permission before placing callers on hold.  Check back periodically to give the caller an update and to make sure it is okay that they continue to be on hold.  When transferring a call, always let the receiving party know who the caller is and why they are calling. Phone System Tips To retrieve messages, push the voice mail key and listen for the prompt to enter your password. Once your password has been entered, push ‗#‘ to get into the voicemail system. Once you are in the system, press ‗1‘ to listen to your message or ‗2‖ to send a message to someone else. Other options, such as changing your greeting, are also available. Remote Voice Mail Access Option 1  Dial your direct line  Enter * * when voicemail answers  Enter password when prompted Option 2  Dial 904-281-6000  Enter # #  Enter mailbox number (your extension)  Enter password when prompted Other Helpful Shortcut Numbers  Press 33 to go to the end of the current message  Press 4 to repeat the current message  Press 5 to hear the time and date of the message  Press 6 to forward the message to another department  Press 8 to respond directly to the caller Suggested Voice Mail Greeting Messages:  This is _____. Thank you for your call. At the moment I am helping other customers. Please leave a brief message with your name and phone number and I will call back shortly. Thank you.  Hello, this is _____ with EverBank. I‘m either away from my desk or on another line. Please leave your name, telephone number, and a brief message and give me the opportunity to return your phone call. Thank you for calling EverBank.

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Business E-mail Etiquette: Maintaining a Professional Image The except below is from The Top 12 E-Mail Mistakes That Can Sabotage Your Career, by Lydia Ramsey, business etiquette expert, professional speaker, corporate trainer, and author. Your e-mail is as much a part of your professional image as the clothes you wear, the postal letters you write, the greeting on your voice mail, and the handshake you offer. If you want to impress on every front and build positive business relationships, pay attention to your e-mail and steer clear of these top e-mail mistakes: 

Omitting the Subject Line It makes no sense to send a message that reads "no subject" and seems to be about nothing.



Not Making Your Subject Line Meaningful Your header should be pertinent to your message. The recipient is going to decide the order in which he reads e-mail based on who sent it and what it is about.



Not Accounting for Tone E-mail has no body language. The reader cannot see your face or hear your tone of voice so choose your words carefully and thoughtfully.



Forgetting To Check Spelling And Grammar Check your spelling and remember your spellchecker will catch misspelled words, but not misused ones. It cannot tell whether you meant to say "from" or "form," "for" or "fro", "he" or "the."



Writing the Great American Novel E-mail is meant to be brief. Keep your message short. Use only a few paragraphs and a few sentences per paragraph. People skim their e-mail, so a long missive is wasted.



Leaving Off Your Signature Always close with your name, even though it is included at the top of the e-mail, and add your contact information. The recipient may want to call to talk further or send you documents that cannot be e-mailed.



Don’t Use Wallpaper Background Wallpaper backgrounds are a distraction from our professional environment. You are representing the EverBank brand so while you are an individual, understand you also are a reflection of the company.

Recommended E-mail Signature Templates  Internal: o Name o Title o Department o Company o Phone and fax numbers 

External/Consumer Facing: o Name o Title o Department o Company o Address o Phone and fax numbers o E-mail address o Link to corporate website

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Business Wear Guidelines Clothing Article Tops Polo Shirts Oxford Shirts Sweatshirts Blouses T-Shirts (casual, undershirt style) Sweaters/Cardigans/Overblouses Knitted Tops (no collar/sleeves) Blazers/Sports Coats Tank Tops/Spaghetti Straps Low Cut or Midriff-Baring Tops Bottoms Jeans Walking Shorts/Skorts/City Shorts Capri Pants Stirrup Pants/Leggings Casual Skirts Jean Skirts/Jean dresses Footwear Sneakers/Tennis Shoes Sandals Boating/Deck Shoes Boots Loafers Flip Flops (strap between toe/no back strap) Other Jumpsuits Hats Workout Clothes

Acceptable

Not Acceptable

X X X X X X X X X X 1

Friday only

X 2

X 2 X 3 X 1 Friday only 1

Friday only X X 4 X X

X X X X

1

Friday attire: Special casual days are limited to corporate sponsored events only. Must be clean, conservative cut, not form fitting. 2 Acceptable if not form fitting. 3 The style of skirts should be conservative. Pantyhose are not required. The length should be appropriate for the business environment (approximately three inches below fingertips). 4 Construction or work boots are not acceptable. Notes:  In general, clothes should be neat, clean, and appropriately sized. Tight fitting, revealing, or oversized clothes are not permitted.  Clothing, hairstyle, and jewelry not addressed above must not be a business distraction. This determination is at the discretion of your manager.  Shirts must be tucked in unless dictated by the garment‘s manufacturer.  Employees with inappropriate attire may be sent home at their manager‘s discretion.  Deviations require executive management approval.

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2010 Non-Exempt Payroll Schedule Pay Date

Full Time Adjustment Period Plus actual Hours Paid to Part Time, Short Term, On Call Employees

eTime Sign Off Deadline for Hours to be Paid

HR Cutoff to submit paperwork

Payroll Period

December 29, 2010

Jan 6

Jan 1-Jan 15

01/15/10

Dec 12 - Dec 25

01/29/10

Dec 26 - Jan 8

January 12, 2010

Jan 20

Jan 16-Jan 31

02/12/10

Jan 9- Jan 22

January 26, 2010

Feb 3

Feb 1-Feb 15

02/26/10

Jan 23 - Feb 5

February 9, 2010

Feb 17

Feb 16-Feb 28

03/15/10

Feb 6 - Feb 19

February 23, 2010

Mar 4

Mar 1-Mar 15

03/31/10

Feb 20 - Mar 12 (3 week period)

March 16, 2010

Mar 22

Mar 16-Mar 31

04/15/10

Mar 13- Mar 26

March 30, 2010

Apr 6

Apr 1-Apr 15

04/30/10

Mar 27 – Apr 9

April 13, 2010

Apr 21

Apr 16-Apr 30

05/14/10

Apr 10 - Apr 23

April 27, 2010

May 5

May 1-May 15

05/28/10

Apr 24 – May 7

May 11, 2010

May 19

May 16-May 31

06/15/10

May 8 – May 21

May 25, 2010

Jun 4

Jun 1-Jun 15

06/30/10

May 22 – Jun 11 (3 week period)

June 15, 2010

Jun 21

Jun 16-Jun 30

07/15/10

Jun 12 - Jun 25

June 29, 2010

Jul 6

Jul 1-Jul 15

07/30/10

Jun 26 - Jul 9

July 13, 2010

Jul 21

Jul 16-Jul 31

08/13/10

Jul 10 - Jul 23

July 27, 2010

Aug 4

Aug 1-Aug 15

08/31/10

Jul 24 - Aug 6

August 10, 2010

Aug 20

Aug 16-Aug 31

09/15/10

Aug 7 - Aug 20

August 24, 2010

Sept 3

Sept 1-Sept 15

09/30/10

Aug 21 – Sep 10 (3 week period)

September 14, 2010

Sept 21

Sept 16-Sept 30

10/15/10

Sept 11 – Sept 24

September 28, 2010

Oct 5

Oct 1-Oct 15

10/29/10

Sept 25 - Oct 8

October 12, 2010

Oct 20

Oct 16-Oct 31

11/15/10

Oct 9 - Oct 22

October 26, 2010

Nov 3

Nov 1-Nov 15

11/30/10

Oct 23 - Nov 5

November 9, 2010

Nov 18

Nov 16-Nov 30

12/15/10

Nov 6 - Nov 19

November 23, 2010

Dec 6

Dec 1-Dec 15

12/31/10

Nov 20– Dec 10 (3 week period)

December 14, 2010

Dec 22

Dec 16-Dec 31

NOTE: Full Time Non-Exempt employees are paid current, 86.67 regular hours, on the 15th and the last day of the month plus adjustment hours (overtime, sick, vacation, personal, etc.) based on the above. Part Time, Short Term and On Call Non-Exempt employees are paid in arrears for actual hours worked based on the above. For more information, reference Pay Practices in the HR Policy & Procedure Manual.

____________________________________________________________________________________________________ Page 17 of 19 | Human Resources Department 800-281-7688 This communication is for internal purposes only and should not be shared with anyone outside of the company. © EverBank Modified: 12/23/09

Cypress Plaza Complex Map

____________________________________________________________________________________________________ Page 18 of 19 | Human Resources Department 800-281-7688 This communication is for internal purposes only and should not be shared with anyone outside of the company. © EverBank Modified: 12/23/09

Course: New Employee Orientation Facilitator: Bob Burns Date:_____________________ We value your comments and suggestions. In the spirit of continuous improvement, your feedback will help us enhance learning and development solutions. Session Content Strongly Agree

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Objectives were clearly explained Objectives stated were met Content is relevant to my job Session Methodology Handout enhanced the session Session discussions enhanced the session Exercises and/or activities enhanced the session Audiovisuals (flipcharts, video, DVDs, etc.) enhanced the session Facilitator Promoted an environment of learning Presented content clearly Appeared knowledgeable of the subject matter Provided feedback effectively to participants Presented content in an appropriate sequence Promoted participant discussion and involvement Kept the discussion on topic and activities on track Environment/Session Administration `

The room was arranged to facilitate learning The session was free of external distractions The room was neat and clean Overall Session Summary

Strongly Agree

Overall, I was satisfied with the session Overall, the session exceeded my expectations I will be able to apply the skills learned to my job

O O O

Agree

O O O

How can we improve the session?

____________________________________________________________________________________________________ Page 19 of 19 | Human Resources Department 800-281-7688 This communication is for internal purposes only and should not be shared with anyone outside of the company. © EverBank Modified: 12/23/09

Learning & Development Human Resources Department 800.281.7688 www.everbank.com