Navigation (page 1 of 6) Heathrow Airport overview

1

Departures level

2

Gate level

3

Terminal 5B (Gates 32-48)

4

Terminal 5C (Gates 52-66)

5

Arrivals – onward travel (ground level)

6

www.heathrowairport.com

Version 5.0 Heathrow T5 08/12 ©2012 BAA Airports Limited. Published: August 2012.

Terminal 5

Shopping

Departures level

Terminal 5 plan

Accessorize

L2 Gate level

London 2012 shop

11

Rolling Luggage

34

21 23

Vodafone

Dixons ADD+ Excess Baggage

30

Harrods Department Store

26

HMV

22

World Duty Free (Sunglasses, Watches & Jewellery)

L1 Gate level

L1 Gate level 8

American Express and cash machines

11

VAT refunds G 4

5

3

2

Zone A

28 26

19 20

Check-in

14

Zone B

38

Entrance

29 26

16

22 25

Check-in

23

36 27

10

25

Internet facility

3

16

Travelex

31

2

38

39

40

7

33

Travelex and cash machines

19

T5 Expo Gallery

35

32

Caffè Nero

1

Gordon Ramsay Plane Food

29

Carluccio’s

14

Giraffe

12

Huxleys

9

Wagamama

28

British Airways Galleries lounge south (by invitation only)

37

24

Zone C

Entrance

20

Arrivals

5 Tuns Pub & Kitchen

27 21

15

15

Food and drink

6 7

4

WHSmith

Services American Express

10 12

1

5

Dixons Travel

L2 Departures level

9

6 24

Boots

Passenger lounges

Customs

39

30

Zone D

31

British Airways Galleries lounge north (by invitation only)

32

Entrance

Zone E

Check-in 37

33

40

34 Zone F G

35

36

Zone Premium H Check-in

Entrance

Accessible toilet

Internet facility

Toilet men

Baby changing facilities

Lift

Toilet women

Bureau de change

Passenger lounge/ Seating area

Public areas

Postbox

Passenger areas Before/After Security

Cash machines

Zone J

Navigation (page 2 of 6)

8

Check-in

Entrance

Heathrow Airport overview

1

Drinking water

Security/Passport Control

Departures level

2

Escalator

Telephone

Gate level

3

Terminal 5B (Gates 32-48)

4

Boingo Wi-Fi is present throughout the terminal

Terminal 5C (Gates 52-66)

5

Power charging points for electrical items are available throughout the departure lounge

Arrivals – onward travel (ground level)

6

Pharmacy

3

www.heathrowairport.com

Version 5.0 Heathrow T5 08/12 ©2012 BAA Airports Limited. Published: August 2012.

Terminal 5

Shopping

Gate level

Terminal 5 plan

Accessorize

L2 Gate level

L2 Departures level

L1 Gate level

L1 Gate level

Multi-faith prayer room

A7 A6

4

A8

3

A5

5

A9

6 A4

via stairs

27

1

A3

7

51

2

9

14 A2

15

A1

16 17

10

A10

18

G

via lifts

8

A11

11

A12

10

Omega Olympics

Burberry

38

Paul Smith ‘Globe’

12 42

Bulgari

39

Prada

33

Caviar House and Prunier

Reiss

23

Chocolate Box

46 4

Rolling Luggage

14

Dior

31

Smythson of Bond Street

40

Dixons Travel/Apple

25

Sunglass Hut

22

Dolce & Gabbana

52

Ted Baker

20

Glorious Britain

19

Thomas Pink

15

Gucci

32

Tiffany & Co.

Harrods

41

WHSmith

Kurt Geiger

21

WHSmith Bookshop

24

Links of London

16

World Duty Free

28

Mappin & Webb

30

29

Montblanc

11

Mulberry

17

World Duty Free (inc. World of Whiskies & Cigar House) World Duty Free Express

7

19 20

37 6

47

22

21 23

24

25

Services 26

A13/14

29

To additional departure gates 1-7

Arrivals

5 2

Oakley

Boots

Transit to gates B32-B48 and gates C52-C66

35 28

A15

34 30

American Express

26

Shoe shine

Be Relax

50

Travelex and cash machines

Internet facility

27

34

49

51

9

36

12 31

A16/17

36

32

45

33

Food and drink

44 46

37 38

39

40

47

52

49 48

41

To British Airways lounges and south galleries

42 49

43 50

A18

Caviar House and Prunier Seafood Bar

44

EAT.

35

Espresso

48

ITSU

45

Wetherspoon Bar and Restaurant ‘The Crown Rivers’ Pret A Manger

3

1

8

Starbucks

18

V Bar

43

A19

Navigation (page 3 of 6) Heathrow Airport overview Departures level Gate level

A20

4

Terminal 5C (Gates 52-66)

5

Arrivals – onward travel (ground level)

6

www.heathrowairport.com

A22

2

Terminal 5B (Gates 32-48)

Internet facility

Toilet men

Baby changing facilities

Lift

Toilet women

Bureau de change

Multi-faith prayer room

Passenger areas

Cash machines

Play area (stay & play)*

Drinking water

Passenger lounge/ Seating area

A21

1

3

Accessible toilet

A23

To additional departure gates 18-24

Escalator Power charging points for electrical items are available throughout the departure lounge

Boingo Wi-Fi is present throughout the terminal

*Please note, ‘Play area (stay & play)’ operates at certain times of the year, i.e. school summer holidays/half term.

Version 5.0 Heathrow T5 08/12 ©2012 BAA Airports Limited. Published: August 2012.

Terminal 5

Shopping

Terminal 5B (Gates 32-48)

Terminal 5 plan

L2 Gate level

L2 Departures level

Boots

11

Sunglass hut

Collection

8

WHSmith

10 5

Harrods

4

World Duty Free

7

Rolling Luggage

6

2 3

Internet facility

12

Travelex

9

1

Wetherspoon Bar and Restaurant

13

Services

L1 Gate level

Gate 47/48 L1 Gate level

Be Relax

Food and drink

Gate 46 Gate 32/33 G

1

2

Gate 34

American Express

Café Apostrophe

Arrivals

Gate 45

3

Baby changing facilities

Lift

Passenger areas

Bureau de change

Passenger lounge/ Seating area

Pharmacy

4 5

Gate 35

6 7

Escalator 8

Internet facility

Gate 44

9 10

Escalator up to British Airways Galleries lounge – invitation only

12

Toilet men Toilet women

11 13

Boingo Wi-Fi is present throughout the terminal Gate 43 Power charging points for electrical items are available throughout the departure lounge Gate 36

Gate 42 Gate 39

Gate 37 Gate 38

Navigation (page 4 of 6) Heathrow Airport overview

1

Departures level

2

Gate level

3

Terminal 5B (Gates 32-48)

4

Terminal 5C (Gates 52-66)

5

Arrivals – onward travel (ground level)

6

www.heathrowairport.com

Version 5.0 Heathrow T5 08/12 ©2012 BAA Airports Limited. Published: August 2012.

Terminal 5

Shopping

Terminal 5C (Gates 52-66)

Terminal 5 plan

L2 Gate level

Boots

3

WHSmith

4

World Duty Free

5

L2 Departures level

Services L1 Gate level

L1 Gate level

BA customer services desk

8

Orientation zone

Cash machines

7

Vending machine

Multi-faith prayer room

9

6 1

10

Gate 61

Food and drink Gate 62

G

Starbucks

Arrivals

2

1 Gate 63 Gate 57

2

Gate 56

Accessible toilet

Lift

Toilet women

Baby changing facilities

Multi-faith prayer room

Passenger areas

Cash machine

Passenger lounge/ Seating area

Pharmacy

Drinking water

Gate 64

Escalator Gate 55

3

Toilet men

Boingo Wi-Fi is present throughout the terminal

4 5

Power charging points for electrical items are available throughout the departure lounge

Gate 65 6

7 8

Gate 54

Gate 66

9

Navigation (page 5 of 6)

10

Gate 53

Heathrow Airport overview

1

Departures level

2

Gate level

3

Terminal 5B (Gates 32-48)

4

Terminal 5C (Gates 52-66)

5

Arrivals – onward travel (ground level)

6

www.heathrowairport.com

Gate 52

Version 5.0 Heathrow T5 08/12 ©2012 BAA Airports Limited. Published: August 2012.

Terminal 5

Shopping

Arrivals - onward travel (ground level)

Terminal 5 plan

Leisure Link

L2 Gate level

36

48

WHSmith

World Duty Free

42

37

L2 Departures level

Services American Express

L1 Gate level

L1 Gate level

UK Arrivals 33

G

Europhire

53

49

Excess Baggage

33

British Airways baggage and customer service desk

45

National Express

47

Rail ticket desk

52

British Hotel Reservation Centre (BHRC) Shop and Collect pick-up point

40

Taxi desk

Car rental and Travel Information Centre

38

39

Travelex and cash machines

Costa

51

Krispy Kreme

50

Giraffe Juice

34

Marks & Spencer Simply Food

35

Local buses

7-9

44

32

Travelex

41

43

Arrivals

Food and drink

Wallis Road Walrus Road

46

American Express and cash machines

34

35

1

31

International Arrivals

36 37

2

30

Entrance

3

29

Entrance

28

38

52

39 32

4 5

Lift to short stay carpark

27 6

26

41

42

Rail Station Entrance/Exit

7 8

To Underground and Heathrow Express trains for central London and Heathrow Central (Terminals 1 and 3). For Terminal 4 change at Heathrow Central

43 40

Bus and coach stop allocation

42

Business Parking, Long Stay T5 44

53 Entrance

9 22

51 10

42

42

Plaza

45

46 47

11 12

Entrance

Lift to short stay carpark

48

49

50

13 14

Entrance

15

Lift to short stay carpark

Navigation (page 6 of 6)

19

16

Waiting area

18

Heathrow Airport overview

1

Departures level

2

Gate level

3

Terminal 5B (Gates 32-48)

4

Terminal 5C (Gates 52-66)

5

Arrivals – onward travel (ground level)

6

www.heathrowairport.com

Escalator up to British Airways galleries Lounge – invitation only

LOCOG welcome desk

Event management desk Passenger lounge

17

Lift to short stay carpark

Wallis Road Walrus Road Coach waiting area

22

LOCOG coaches

13-18

Oxford the Airline

11

Express Coach – National Express

13-15

Transport for London (TfL) – drop / stand

1-8

Express Coach – Reading / Oxford Railair

9

Car Rental (on airport):

Express Coach – Woking Railair

12

Avis Budget, Europcar National 19 Alamo, Enterprise, Hertz

Group Travel – pick up

30-31

Taxi (between stands 21 and 22)

Group Travel – drop off

28-29

T4 Hilton Hotel

26-27

Off airport parking / off airport car rental is located at MSCP 5

Baby changing facilities

Lift

Taxi

Baggage reclaim

Lost property

Toilet men

Bureau de change

Meeting point

Toilet woman

Cash machines

Passenger lounge/ Seating area

Public areas

Drinking water Escalator Information point

Passport control

Passenger areas Before/After Security

Security control

Boingo Wi-Fi is present throughout the terminal

Version 5.0 Heathrow T5 08/12 ©2012 BAA Airports Limited. Published: August 2012.