LIFE IS AN ADVENTURE, MAKE YOUR CAREER ONE TOO...

INDEX Titles

Page No.

About KIC-CEC and Frameboxx

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Foundation Diploma in Travel & Tourism

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Diploma in Airport Operations

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Diploma in Cargo Inductory

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Diploma in Travel & Tourism Consultancy

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Introduction to Airline Industry

8

Airline Customer Service

9

AMADEUS Airline Marketing

10 11

Airline Cabin Crew Airline Management

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ABOUT AL-KHAWARIZMI INTERNATIONAL COLLEGE & CONTINUIUNG EDUCATION CENTER: Established in 1985, the Continuing Education Center (CEC) at Al Khawarizmi International College (KIC) is a leading provider of training and professional development programs for individuals and corporate groups in the U.A.E. Continuing Education Center (CEC) at KIC offers a wide range of courses in the fields of IT, Business, and English. It is licensed by the Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET) Through challenging training courses, The Continuing Education Center contributes to the advancement and transformation of the UAE into a more skilled, diverse, and knowledge based community. In turn, this raises the standards and the quality of life of our students and improves our community. Both individuals and industry professionalsbenefit from the high standards and good reputation of the CEC.

INTERNATIONAL AIR TRANSPORT ASSOCIATION The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 240 airlines or 84% of total air traffic. They support many areas of aviation activity and help formulate industry policy on critical aviation issues. As the airline industry’s global association, IATA have an unparalleled track record in training in all important areas of the aviation business. IATA is partner with some of the world’s leading educational institutes to deliver broad levels in learning.With a wide range ofcourse content and geographical and cultural reach, IATA training provides rewardingopportunities for every industry professional.

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FOUNDATION IN TRAVEL & TOURISM

Foundation Course: Diploma in Travel and Tourism Certification By successfully completing the examination one would receive the Foundation in Travel and Tourism Diploma, and would also be eligible for Travel and Tourism Professional (TTP) certification. This course is offered in partnership with the United Federation of Travel Agents’ Associations (UFTAA) and is endorsed by the Canadian Institute of Travel Counselors (CITC)

Key Topics • Overview of the travel and tourism industry • Requirements to become a travel agent • Customer service principles • Air transport products and services • Airfares and ticketing • Electronic booking tools • Pre-packaged tour products • Introduction to rail, land and water transport

Free of Cost Additional modules • Soft Skills • Computer Basics • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 160 hours – 4 months

DIPLOMA IN AIRPORT OPERATIONS

IATA Diploma in Airport Operations Certification This course is a step towards earning an IATA Diploma in Aviation Studies

Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 160 hours – 3 months (40 hours of free module included)

Free of Cost Additional modules • Soft Skills • Computer Basics • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Key Topics • Operational functions of the airport • Rescue, fire-fighting and other support services • Airport issues and challenges • The future of airports • Technological developments

DIPLOMA IN CARGO INTRODUCTORY

IATA Diploma in Cargo Introductory Certification An IATA Diploma is awarded to participants obtaining a grade of 60% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Key Topics • Air Waybill completion and basic rating • The operation of freight forwarders • The operation of airline cargo units • IATA geography, TACT, AOG, and other cargo manuals • Basic Cargo procedures

Free of Cost Additional modules • Soft Skills • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 120 hours – 3 months (40 hours of free module included)

TRAVEL AND TOURISM CONSULTANCY

Diploma in Travel & Tourism Consultancy Certification By successfully completing the examination one will receive the Travel and Tourism Consultant Diploma issued by IATA, and would be eligible for the Travel and Tourism Professional (TTP) certification

Format

Key Topics

3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Free of Cost Additional modules

Total Duration of course

• Soft Skills • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

200 hours – 5 months

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• Destination geography and selling skills • Land and water transportation • Hotels, tours and group travel • Laws and regulations • Fare construction and ticket exchanges • Social media in the travel industry

INTRODUCTION TO AIRLINE INDUSTRY

Introduction to the Airline Industry Certification This course is a step towards earning an IATA Diploma in Aviation Studies

Key Topics

Free of Cost Additional modules

• Airline Organizational Structure & Personnel • Airline Business Model • Airline Fleet • Airline Manufacturers and Vendors • Government and industry agencies

• Soft Skills • Computer Basics • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 120 hours – 3 months (40 hours of free module included)

AIRLINE CUSTOMER SERVICE

Airline Customer Service Certification This course is a step towards earning an IATA Diploma in Aviation Studies

Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 120 hours – 3 months (40 hours of free module included)

Free of Cost Additional modules • Soft Skills • Computer Basics • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Key Topics • Improved Standard of Customer Service • Verbal & Non-verbal Communication Skills • Customer Contact Techniques • Cross-cultural Awareness • Managing stress

AMADEUS

Global Distribution Systems Fares and Ticketing Course (AMADEUS) Certification Proficiency Certificate in Agency Ticket Sales and Settlement issued by IATA

Key Topics • Introduction to mileage based air fares analyzing itineraries and retrieving fares from a GDS • Pricing one-way and circle trip practice exercises • Limitations on indirect travel, side trips and surface sectors • Backhauls, circle trips, journeys in different classes of service and alternative fare break points • Lowest combinations, round-the-world journey and minimum checks

Free of Cost Additional modules • Soft Skills • Computer Basics • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 160 hours – 4 months

AIRLINE MARKETING

IATA Airline Marketing Certification This course is a step towards earning an IATA Diploma in Aviation Studies

Key Topics

Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 120 hours – 3 months (40 hours of free module included)

Free of Cost Additional modules • Soft Skills • Computer Basics • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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• The evolution of technology and its impact in customer engagement and marketing methodologies • Developing marketing processes & strategies in alignment with organizational objectives • The current airline business environment and its impact on airline marketing • Impact of technology on distribution & communication channels • Market environment scanning & market research methodologies • How to create value for, and communicate value to, your customers • Airline alliances and marketing: benefits & drawbacks

AIRLINE CABIN CREW

IATA Airline Cabin Crew Training Certification Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is a step towards earning an IATA Diploma in Cabin Crew Training.

Key Topics • Introduction to the airline industry and aircraft • Crew member coordination and communication • Safety and emergency procedures • Customer service and managing passenger interactions

Free of Cost Additional modules • Soft Skills • English Speaking • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 120 hours – 3 months (40 hours of free module included)

TRAVEL & TOURISM MANAGEMENT

Diploma in Travel and Tourism Management Certification By successfully completing the examination, you will receive the IATA Managing the Travel Business Diploma and will be entitled to add the letters "DTTM" after your name

Format 3 hours per day and 3 days a week (1 - 2 hours per day practice / assignments in addition to class)

Total Duration of course 160 hours – 4 months

Free of Cost Additional modules • Soft Skills • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

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Key Topics • Administration and accounting • Strategy and management • Tour packages • Sales and Marketing • Social Media strategy

ABU DHABI

AL AIN

AI Moroor Road, Next To The Main Bus Station, Abu Dhabi, United Arab Emirates

Al Meryal area, Opposite the Towayya Park, Al Ain, United Arab Emirates

Tel: +971 2 4080000 Fax: +971 2 4438199

Tel: +971 3 7555005 Fax: +971 3 7555004

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