INTRODUCING HOTELBEDS GROUP We are a provider of services to the global travel trade with leading positions in fast growing segments. •

Distributing accommodation, transfers, tours & activities from more than 185 countries

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Active in +120 source markets worldwide

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The world’s leading Bedbank

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Local destination management operations in +40 countries

With a track record of double digit year-on-year growth since our foundation in 2001, our success is driven by our global distribution capability and local destination infrastructure. We provide hotel accommodation, transfers, excursions, tours, meetings and incentive services, visa outsourcing and cruise handling solutions. We work closely with our travel trade partners, and our people’s ‘can-do’ attitude fuels our creativity and passion to succeed. Together we really are greater than the sum of our parts. Our vision is to play a leading role in reshaping the future of travel together with our industry partners.

facts & €4.28 BN in sales figures 14 YEARS FY14-15 double digit growth +120 source markets products in

+185 countries INCOMING services in

+40 countries

facts & hotels +100,000 contracted figures +25 million FY14-15 roomnights +16,000 transfer routes

+11,000 activities

+12,000 portcalls

our internationaliSation story Our success is based on our internationalisation strategy. By continually innovating our business models and leveraging the powerful combination of global distribution with local destination infrastructure we’ve been able to establish a virtuous circle of organic and sustainable growth entering into new, high growth segments worldwide. Since we were established in 2001 we have maintained an unrelenting focus on internationalisation. Supporting this approach we have made a number of strategic acquisitions over the years to further accelerate and support our vision of reshaping travel. The Bedbank is our premier organic growth story: a worldwide leader in its category, it has achieved double digit growth every year since it was founded in 2001. Our Transfer and Activity Bank has been founded on the same local destination management infrastructure and global distribution capability that originally helped drive the development of the Bedbank. By leveraging together these two axis the Transfer & Activity Bank (TAB) is making great strides in helping to consolidate a historically highly fragmented market space. Our policy of acquiring local companies in global markets and consolidating them under one brand has also enabled Intercruises to achieve a global presence in the cruise ground handling space.

our history 2000

First Choice Holidays PLC acquired Barcelo Travel Division

2001

Hotelbeds launched

2003

2002

Bedsonline & Intercruises launched

First XML connection kicked off vertiginous growth online

2004

2005

Became official accommodation partner for Easyjet

2006

Pacific World acquired kicking off both our Asia Pacific and MICE development

our history 2007

Micronnexus acquired (now known as Carnect)

First Choice Holidays PLC and the Tourism Division of TUI AG merged to establish TUI Travel PLC

2008-2010

A focus on consolidating international expansion through organic growth

2011

Hotelbeds’ 10 year anniversary and rebranding

2012

Destination Services launched

our history 2013

TT Services acquired

Transfer & Activity Bank launched

2014

A controlling stake in Roiback acquired

Merger of TUI Travel PLC with TUI AG to create TUI Group

2015

2016

HOTELBEDS GROUP ESTABLISHED

CINVEN and CPPIB acquire Hotelbeds Group

our vision Travel doesn’t just take one shape. Travel is any shape and every shape, it’s ever changing and different for everybody. Yet it isn’t just going from A to B; it’s about exploring, discovering, experiencing and sharing B. It’s about creating new shapes all the time. Hotelbeds Group isn’t just another link in the travel value chain, we pro-actively work with our partners to reshape and stay ahead of the curve. We want to ignite the future of travel. Our people are key on this journey, facing challenges with energy and focus. They have made us who we are today, and together with our partners they will reshape who we are tomorrow.

introduction to our business units Bedbank

TRANSFER & ACTIVITY BANK

DESTINATION MANAGEMENT

We have four business units and six support functions, all playing an important role in reshaping travel across our market segments. Headquartered in Palma de Mallorca, we provide our services to the travel trade, corporate clients and government agencies worldwide. We work closely with our partners to constantly seek out opportunities that will create the next chapter of our success story. Our four business units are: Bedbank, Transfer & Activity Bank, Destination Management and New Ventures.

NEW VENTURES

bedbank The Bedbank business unit is leading Hotelbeds Group’s charge to reshape travel. It plays a leading role in the fast growing bedbank segment and comprises of two main brands: Hotelbeds and Bedsonline. It contracts, connects and efficiently distributes a differentiated portfolio of +75,000 hotels to leading travel trade industry partners including Online Travel Agencies (OTAs), Retail Agencies, Tour Operators and Airlines worldwide. It is the leader in its segment. › +25m roomnight bookings annually

› Active in +120 source markets worldwide

› Products from over +185 countries worldwide

› +35,000 travel trade clients

› Advanced XML API interface

› Leading technology architecture – Fast & Reliable

bedbank our brands our other brands: Hotelbeds is the world’s leading Bedbank,

Working exclusively with retail travel agencies

› Hotelopia

delivering hotel accommodation, excursions,

worldwide, Bedsonline provides an advanced

› Travel Partner Brasil

tickets, transfers and car hire to travel

online booking engine tool that is used daily

› Eurolink

suppliers and distributors across the

by booking agents around the world to sell

› JBS

industry.

accommodation and travel ancillaries.

› Easymarket

› Portfolio of +100,000 hotels

› Exclusive to travel agencies

› Products from +185 Countries

› Working with +25,000 retail travel

› Advanced XML API Interface › Active in +120 markets

agencies › Active in 27 source markets worldwide › Advanced online booking engine

transfer & activity bank Providing both our industry partners and the end consumer with a consolidated range of in-destination products worldwide, the Transfer & Activity Bank offers +13,000 transfer routes and over 8,000 destination activities including theatre, sport and theme park tickets, excursions and car rental products with immediate confirmation 365 days a year. Utilising advanced technology platform including XML API, white label and online widget solutions these products are distributed via the Bedbank brands as well as through the Transfer & Activity Bank’s industry partners and own specialist brands, including Hotelextras, Isango, Guidego and Let’s shuttle.

transfer & activity bank our brands TAB provides industry partners with a range of turnkey solutions to commercialise a consolidated range of in-destination products including theatre, sport and theme park tickets, excursions and car rental products

Transfer & Activity booking tools for Hoteliers. Transfer & Activity booking engine for the final consumer.

worldwide. › Products from +500 destinations in +110 countries.

Whitelabel Transfer & Activity booking solution.

› Advanced technology platforms. › 16,000 Transfer Routes. › 11,000 Activities.

Specialist transfer booking engine.

destination management The Destination Management business unit comprises three strong global brands working together to shape the way people experience travel in diverse locations worldwide. The Destination Services brand provides destination management, Intercruises provides cruise ground handling services and Pacific World offers meeting and incentive solutions across all continents. The in-depth knowledge of our local teams spread across more than 40 countries gives Destination Management its leading edge.

destination management our brands Destination Services is a leading provider of

Intercruises is the number one provider of

Pacific World is an award-winning global

incoming services to the travel trade through

ground turnaround, shore excursion, port

business offering meeting and events

a global network of local destination

agency and hotel services to the ocean and

services (MICE) directly to clients and as part

management companies (DMCs):

river cruise industry globally:

of a global alliance. Today it is Asia’s number

› 24 DMCs

› Operations in +400 ports

› 8 joint venture partners

› +60 countries

› Operates in 31 countries

› +70 cruise lines

› +1,500 corporate and agency clients

one MICE provider.

new ventures In the true spirit of reshaping travel, our New Ventures business unit includes young and ambitious acquisitions with high future growth potential in their respective sectors. With passion and drive, these businesses constantly push the boundaries today to be at the forefront tomorrow. Our three brands include TT Services, ROIBACK and Carnect.

new ventures our brands

ROIBACK specialises in helping hotel chains

Carnect is a leading B2B car rental booking

TT Services is a leading provider of

and independent hotels maximise the

platform working worldwide with a broad portfolio

visa processing solutions for governments,

potential of their online direct channel by

of suppliers. Our class leading technology and

commercial partners and individuals

offering integrated state of the art solutions:

forward thinking solutions give our clients access

worldwide. Our comprehensive service

to tailored car rental content:

includes:

› Responsive web design and development › High conversion booking engine › Personalized online marketing

› Portfolio of +500 car rental suppliers

› Visa information and application processing

› Working with online travel agencies,

› Biometric collection

bedbanks, tour operators, travel agencies and membership organisations

› Secure document management and logistics services

meet the management our managing directors JOAN VILÀ

CARLOS MUÑOZ

PAUL ANTHONY

JORDI CERDÓ

DIRK DIESTER

Joan Vilà developed his career in the Barceló Travel Group, becoming MD of Barceló Destination Services (DS) in 1999. In 2000 Barceló DS was acquired by First Choice Holidays PLC, which later merged with the tourism division of TUIAG to form TUI Travel PLC. In 2001, the company founded the Hotelbeds brand under Joan’s leadership.

Carlos Muñoz worked in the aeronautical and telecommunication industries before moving to the travel industry in 1999 when he joined the Barceló Travel Group. In 2001, he was appointed Operations Director for the Hotelbeds brand, later becoming MD in 2008. In 2015 he became MD of the Bedbank business unit.

Paul Anthony started his career at Trinatours, a UK-based business acquired by First Choice PLC. He later became Regional Manager UK and Spanish Cities. In 2009 Paul was appointed Director of IT & Strategic Projects, before becoming Director of Destination Services – Independent Traveler, now part of the Transfer & Activity Bank business unit.

Jordi has been in the Travel industry since 1992. After Barceló Destination Services was integrated into First Choice Holidays in 2000, he went on to be appointed MD of Bedsonline, then going on to manage the B2C business for 4 years. In 2010 he became MD for the Americas, Asia and SE Africa in Destination Services and is now leading the Destination Management business unit.

Dirk started his career at the American multinational 3M before moving to the wines & spirits industry, where he held several national and international Finance Director positions in Spain, Switzerland, Germany and the UK with Allied Domecq and Beam Global. He joined Hotelbeds Group in 2011 as Director FPA&R and Strategy. In 2013 he was appointed MD Specialist Business, before becoming MD of the New Ventures business unit in 2015.

Executive Chairman, HOTELBEDS GROUP

MANAGING DIRECTOR, BEDBANK

MANAGING DIRECTOR, TRANSFER & ACTIVITY BANK

MANAGING DIRECTOR, DESTINATION MANAGEMENT

MANAGING DIRECTOR, NEW VENTURES

meet the management THE BEDBANK BUSINESS UNIT CARLOS MUÑOZ

MANAGING DIRECTOR, BEDBANK

marta álvarez

javier arévalo

sam turner

alessandro muñoz

Marta spent 7 years in the Med Playa hotel chain before further developing her career as a Destination Manager within Barceló Travel Group. In 1998 she moved to PortAventura theme park as Commercial Director. Marta joined Hotelbeds in 2002 holding a range of senior management positions. In 2014 Marta was appointed to her present role.

Javier joined Barceló Travel Group in 1994, where he spent eleven years in the Costa Dorada & Andorra office. In 2005 Javier was appointed Director of Product, B2B Division in Hotelbeds, which he held for five years before being named as Regional Managing Director for The Americas region. In 2014 Javier returned as Product Director for the Bedbank business unit with a worldwide remit.

Sam started his finance career in the NHS, before joining Britannia Airways in late 2000. In 2007 he was appointed Director of Finance, Performance and planning following the creation of TUI Travel PLC. In 2008, Sam joined the Hotelbeds Division as Finance Director. Since December 2014, Sam has been responsible for leading the customer acquisition & account management processes across all channels.

Alessandro joined the company in 2000 as Deputy Finance Director, and two years later changed roles to become Operations Manager for Developing Markets. In 2004 he became Regional Managing Director for the European cities region and stayed in that role for 10 years, where he was then named as Operations Director for the Bedbank business unit with a worldwide remit.

COMMERCIAL STRATEGY DIRECTOR, BEDBANK

PRODUCT DIRECTOR, BEDBANK

SALES DIRECTOR, BEDBANK

OPERATIONS DIRECTOR, BEDBANK

meet the management our functional area leads ANDRÉS GARCÍA

ÁLVARO DE NiCOLáS

ELENA PÉREZ

NOEMI NAVARRO

GARETH MATTHEWS

IRENE LAMSAKI

Andres started his professional career in PwC in 1988 as an auditor. In 1995 he joined Allied Domecq and held several senior finance management positions in Spain, US and UK, before joining Hotelbeds in 2005.

Álvaro joined in 2014 after being CTO for BT Group’s TV division. Prior to that, he was VP Professional Services for several regions at SeaChange International. Other roles have included CTO for Havas Media in Spain and Senior IT consultant at Accenture.

Elena joined the company in 2014 after having worked at Claire’s in both HR Director Spain & Portugal and HR Director Europe positions. Elena has also held roles as Learning & Development and International HR Director in Grupo Cortefiel and several positions in PwC and Garrigues.

Noemi started her career in New York, where she qualified as a Foreign Legal Consultant and worked in International Commercial Arbitration and Litigation. Then, after almost three years in Brazil, offering consulting services to international corporations, she joined Hotelbeds Group in 2005.

Gareth started his career in marketing working for a UK tourist board, before joining the marketing team of the US based tech company Parker Hannifin. In 2005, Gareth joined Hotelbeds developing a range of global marketing roles.

Irene began her career as a Project Engineer at Sener. In 2008 she joined the global management consulting firm McKinsey & Company, where she spent five years, before joining Hotelbeds Group’s Strategy team in May 2013.

FINANCE DIRECTOR

CHIEF TECHNOLOGY OFFICER

HUMAN RESOURCES DIRECTOR

GENERAL COUNSEL & COMPANY SECRETARY

MARKETING & COMMUNICATIONS DIRECTOR

HEAD OF STRATEGY

OUR culture The way we interact with each other, our clients and business partners is the essence of who we are. The sum of our everyday actions is what makes us the best partner in business and a great company to work for. We are all about People Working Together Creatively. This is the concept that has helped us to get where we are today and is what will drive us to reshape travel in the future – together. Creativity is in our DNA, as we seek out new solutions with our partners and clients. We challenge ourselves daily to be the best we can, always pushing the boundaries to reshape travel.