Information Technology Making

IT All Make Sense... Michael A. Litka

Director Information Technology March 16, 2016

Information Technology       

Introduction Organizational Chart Users Areas of Responsibility Current Projects Future Endeavors Questions

Director Information Technology Michael A. Litka

Oracle D-Base Administrator Sarah Ann Tolliver

GIS Manager

Network Manager

James P. Touchet

Dennis Moore

Computer Center Manager

Programming Manager

Darlene Cierzniewski

Eric Heim

GIS Systems Administrator Vinny Lautato

Technical Support Specialist

Senior Keypunch Operator

Greg Wahl

Debra Randone

GIS Analyst Brad Feldman

Basis Administrator George Gonzalez

GIS Technician Tom Withers

IT Technician Jim Quirk

Senior Machine Operator Kerry Cabales

Telecommunications Manager Marlon Hoffman

Senior Programmer/Analyst Keath Otis

Programmer Analyst Rose Canepa

Stephanie Paukner

Senior SAP System Analyst Prameela Grandhi

Junior Machine Operator Debra Annessa

SAP Programmer/Analyst Patrick Fields

Machine Operator

Junior Machine Operator Bianca Grant

Network Telecommunications Assistant Electra Bennett

IT Users

IT Users & Other Influences

Areas of Responsibility  IT Equipment

 Telecommunications

 Applications Support

 GIS

 Customer Billing

 Training

Functions  Network Infrastructure

 Security Protection  SCWA Website

IT Equipment

IT Equipment

600+ Desk Telephones

195+Printers/Copiers/Scanners

450+ Personal Computers 45+ Servers

120+ Smart Phones

50+ Network Devices

100+ Video Cameras

25+ Time Clocks

280+ Cell Phones

40+ Mobile Laptops

Applications Support         

SAP Email Voice Mail Operating Systems PC Applications Active Directory Domain Helpdesk GIS Document Imaging

 Network Monitoring  Enterprise Backup  Itron  LIMS  SCADA  Hydraulic Model  Anti-Virus Protection  Web Content Filtering

Customer Billing Functions

 Billing

Rate Maintenance Managed Districts 1.3 Million Bills Produced Annually 270,000 Reminder Bills  Payments  Lock Box 695,000  Billtrust 387,000  Online Banking 354,000  Checkfree 3,500    

Customer Billing Functions

 Correspondences (Annually)  Collection Letters 50,000  AMR Letters 30,000  Welcome Letters 15,000  Read H2O 80,000  Outbound Calls  Collection 223,000  Service Order 8,500  Weekly RPZ 1,500  Ebilling/Autopay Customers  Ebilling 64,000  Autopay 27,000  Emails Generated 162,472

Network Infrastructure

 Connectivity  6 Main Sites – Wide Area Network (WAN)  2 Satellite Sites - East Hampton & Huntington (Optimum)  Local Area Network (LAN)  Virtual Private Network (VPN)  WiFi  Security Protection  Firewalls  Sonic Wall – Intrusion Protection – Malware  SPAM Filtering (85% Blocked)  Anti -Virus  Web Content Filter  Intrusion Prevention  Video Surveillance

Telecommunications  TASKE Call Management System  eCAS Call Accounting  Avaya Aura Communication Manager  CSI Virtual Observer  Call Vectoring & Routing  Avaya Aura Messaging

GIS  ArcReader Users  Office  Field Personnel from Various Departments

 New Web-based “Front Counter GIS”  ArcGIS - Advanced for Full Analytical/Editing and Statistical Capabilities

GIS  Involvement with Other Agencies (Townships, Counties, State, etc)  Interface with Other Critical Systems  100 Annual FOIL Requests  LICAP Cooperative Support  SCWA “Tap In” Initiative  Distribution Map Project  Water Main Break Mapping, Tracking & Analysis

 SAP Basic Navigation

Training

 Desktop Support

 SAP Advanced Reporting

 Third Party Training

 Purchasing

 Intranet Learning Center

 Customized Department

Training

SCWA Website       

1,500 Sessions Per Day 4,500 Pages Viewed Daily Educational Outside Agencies Potential Vendors Customer Information Public Bids

       

Employee Portal Career Opportunities Water Quality Reports Online RPZ Compliance Ebilling Maintenance Announcements Main Breaks Press Releases

Current Projects  SAP Maintenance/Enhancements  Document Imaging  Network Improvements

 IT Assessment

 Telecommunication Upgrades

 SAP Access Controls Assessment

 Hardware Equipment Upgrades

 Rate Study

 File Servers Upgrades

 AutoCAD/GIS

 Video Surveillance Upgrades

 Disaster Recovery & Relocation

Centers

Disaster Recovery & Relocation Centers

Future Projects  Upgrades  Applications  Desktop & Servers (Virtual)  Network Infrastructure  Department Requests

Mobile Workforce Management  Project Phases  Determination of Department Requirements  Completion of Design and Final RFP  Implementation Phase  Primary Goals  Elimination of Manual Paper Work Orders  Optimization of Scheduling and Routing of Field Personnel  Increase Field Personnel Productivity  Improve Asset Management  Improve Customer Service  Decrease Operating Expenses and Overhead

 Asset Management

 Employee Development

 Customer Service

 Emergency Management

 Automated Meter Reading

 Water Quality and Treatment

 Customer Growth  Workforce Technology

 Future Water Supply Needs  Financial Strategy and Rates  SCADA

Questions We put the IT in QualITy, OpportunITy, and UnITy