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INFORMATION TECHNOLOGY DESCRIPTIVE QUESTIONS CHAPTER – 1: TELECOMMUNICATIONS & NETWORKS 1) What is Transmission Media? Discuss its Various Types 2) Define Threat. What are various threats to a computer network security 3) Discuss OSI Model in detail. 4) Discuss about various Network topologies in detail. 5) Write about M-commerce.

6) What are the benefits of E-commerce application implementation. 7) Discuss various switching techniques in telecommunication networks. 8) Explain various Network Security Techniques? 9) Discuss internet work processors. 10) List down some of the business uses of internet. 11) Risks involved in E-commerce. 12) Write about client server model.

CHAPTER – 2 : INFORMATION SYSTEMS & IT FUNDAMENTALS 13) Write about System Software in detail. (Or) What is an OS? Explain functions or activities performed by OS? 14) List out the Advantages and Disadvantages of a DBMS. 15) What is Business Process Automation? Explain the concept. 16) Define the term application Software? Explain types and mention advantages and Disadvantages.

17) What is Information system lifecycle? Explain Different Phases of SDLC. 18) What is Server? Briefly explain any four types of servers based on the nature of service they provide. 19) Mobile computing or concerns of mobile computing. 20) Cache memory. 21) What are benefits of automating an organization?

CHAPTER - 3 : BUSINESS INFORMATION SYSTEM 22) Explain the components of Information System (or) Information Processing Cycle. 23) Short Note on EIS 24) Explain ERP 25) What are transaction processing qualifiers 26) Components of DSS 27) Explain knowledge management system.

28) Explain various elements of expert system (OR) Write about expert system. 29) Define the term artificial intelligence? Write some applications AI? 30) What is accounting information system? Briefly describe the key components of AIS?

CHAPTER - 4 : BUSINESS PROCESS AUTOMATION THROUGH APPLICATION SOFTWARE 31) What are the Objectives of Business Process Automation (BPA)? 32) Explain how to go about BPA? 33) Cloud Computing. 34) Service models of cloud computing. 35) Characteristic features of cloud computing

36) 37) 38) 39) 40) 41)

Why BPA. Application controls Boundary controls Grid computing Deployment models of Cloud Computing. What are major controls in BPA.

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CHAPTER - 5 : BUSINESS PROCESS MANAGEMENT & IT 47) Processing cycles of Accounts BPM. 42) Life Cycle of an Accounting Transaction (or) 48) BPM life cycle. Book Keeping Life Cycle in Business Proces 49) Explain about ER-diagrams , types relationship 43) Six Sigma Model. types and advantages 44) BPR. 50) Decision tables 45) Advantages and Limitations of flowcharts. 51) Decision trees 46) Describe the Key factors to consider in implementing BPM 52) ABC limited is a software development company, which appointed 50 software engineers in August, 2014 at a monthly salary of Rs.30,000. All these engineers shall be entitled for an increment in their monthly after salary six months. The increment on present monthly salary shall be based on their performance to be evaluated on a 100 marks scale as per details given below: • Performance marks < 70, then increment shall be 10% of present salary. • 70 < performance marks < 80, then increment shall be 20% of present salary. • Performance marks > 80, then increment shall be 30% of present salary. Draw a Flow-chart to enable to print the details like name of the engineer, Performance marks, monthly increment amount and revised monthly salary for each of these 50 engineers.

DEFINITIONS CHAPTER – 1: TELECOMMUNICATIONS & NETWORKS 1) 2) 3) 4) 5) 6)

Computer Network Network Interface Card (NIC) Intranet. Software Bugs Protocol DSL (Digital Subscriber Line)

7) 8) 9) 10) 11) 12)

EFT VPN. Cryptography Firewall Network connection HTTPS

CHAPTER – 2 : INFORMATION SYSTEMS & IT FUNDAMENTALS 13) 14) 15) 16) 17) 18) 19)

20) 21) 22) 23) 24) 25)

System software Virtual Memory Application Software DBMS Operating system Database. Bandwidth

Information System SDLC Software Engineering Information technology Wi-Fi technology Android

CHAPTER - 3 : BUSINESS INFORMATION SYSTEM 26) 27) 28) 29) 30) 31)

Information System MIS CORE Banking System Electronic purse XBRL Smart Cards

32) 33) 34) 35) 36)

DSS OLAP SCM CRM Office Automation System

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CHAPTER - 4 : BUSINESS PROCESS AUTOMATION THROUGH APPLICATION SOFTWARE 37) 38) 39) 40) 41)

42) 43) 44) 45)

Network Virtualization Retention Controls Output Controls. Input Controls Cloud Computing

Disaster Recovery Grid computing Segregation of duties Recovery control

CHAPTER - 5 : BUSINESS PROCESS MANAGEMENT & IT 46) 47) 48) 49)

50) 51) 52) 53)

TQM BPR Flowchart Entity

Data Flow Diagram Process BPM Operational business process

DIFFERENCES CHAPTER – 1: TELECOMMUNICATIONS & NETWORKS 1) Parallel Data Transmission and Serial Data Transmission. 2) Consumer to Business (C2B) e-commerce and consumer to consumer (C2C) e-commerce. 3) Asynchronous and Synchronous Data Transmission.

4) 5) 6) 7)

Public data network and private network Thick client and thin client Hardware encryption and software encryption Centralized and decentralized system

CHAPTER – 2 : INFORMATION SYSTEMS & IT FUNDAMENTALS 9) Virtual memory Vs. main memory

8) CISC vs. RISC

CHAPTER - 3 : BUSINESS INFORMATION SYSTEM 10) 11) 12) 13) 14)

Role Based Access Control (RBAC) Vs. Rules Based Access Control (RBAC). Explicit knowledge vs. tacit knowledge TPS Vs. MIS Strategic Level And operational Level Information and knowledge

CHAPTER - 4 : BUSINESS PROCESS AUTOMATION THROUGH APPLICATION SOFTWARE 15) Manual information processing Vs. computerized information processing.

CHAPTER - 5 : BUSINESS PROCESS MANAGEMENT & IT 16) Flowchart Vs. Data Flow diagram

17) Functional organization

organization

Vs.

process

NOTE: All the Questions are from MM Material 34th edition THE END

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STRATEGIC MANAGEMENT DESCRIPTIVE QUESTIONS CHAPTER – 1 : BUSINESS ENVIRONMENT 1) Explain the Interactions / Exchanges / Relationship between an Organisation and its Environment. (Or) Organisation and its Environment are interdependent. Comment. 2) What are the Basic Goals of Environmental Analysis? 3) What is a Multinational or Global Company? 4) Explain different Strategic Approaches for Globalization.

CHAPTER – 2: STRATEGIC MANAGEMENT PROCESS 5) What is Strategic Management? What are its Objectives? Also state the Process of Strategic Management? 6) Explain the Importance or Benefits of Strategic Management. Do you think that companies should manage strategically? Discuss. 7) What do you mean by Strategic Vision? What are its Elements? 8) What are the Guidelines in the Formulation of Mission Statement?

CHAPTER – 3: STRATEGIC ANALYSIS 9) Write short notes on Strategic Group Mapping (or) How should the Market position of rivals / competitors be analysed? 10) What are the Characteristics of a Strategic Group? 11) Write short notes on TOWS matrix. How can TOWS Matrix be used for analyzing strategic situation of a company? 12) What are the important concepts in the context of Portfolio Analysis? 13) Explain the BCG Growth- Share Matrix. 14) Explain the Growth Strategies under Ansoff’s Product- Market Growth Matrix.

CHAPTER – 4: STRATEGY FORMULATION 15) Strategy of a company is partly Pro-active and partly Re-active. Explain 16) Explain the concept of Expansion through Diversification? 17) Explain the concepts of Vertical and Horizontal Integration Diversification 18) Bring out the features of Retrenchment Strategy 19) How will a firm implement Turnaround Strategy? 20) Write short notes on Liquidation Strategy 21) Discuss the concept of Marketing Mix (Extended/ expanded Marketing Mix) 22) What are the various methods for determining the Net Worth of a business? 23) What are the three major approaches for implementing R&D strategies?

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CHAPTER – 5: STRATEGY IMPLEMENTATION & CONTROL 24) Distinguish between Strategy Formulation and Strategy Implementation. 25) Outline the Inter-relationship between Strategy Formulation and Implementation. 26) Write short notes on Simple Organisational Structure. 27) Write Short notes on Hourglass Structure 28) How are business activities classified for VCA purposes? 29) Explain Kurt Lewin’s Change Process 30) What is Strategic Control? Explain the different types of Strategic Control.

CHAPTER – 6: REACHING STRATEGIC EDGE 31) State the Problems in Traditional Business Processes (or) Outline the need for Business Process Reengineering (BPR) 32) Write down the steps in BPR 33) BPR is a means of solving business problems through an imaginative leveraging of InfoTech. Capabilities. Explain. (Or) Rationale of BPR 34) What is Benchmarking? 35) What are the Procedures / Methodologies for implementing Six Sigma? 36) Educational Institutions require Strategic Management. Explain

DEFINITIONS CHAPTER – 1 : BUSINESS ENVIRONMENT 1) Socio – Cultural environment

4) Multinational or Global Company

2) Demographic Environment 3) Ethnic Mix

CHAPTER – 2: STRATEGIC MANAGEMENT PROCESS 5) Strategic Management

9) Shared Vision

6) Strategic Decision Making

10) Vision Shared

7) Strategic Vision 8) Mission

CHAPTER – 3: STRATEGIC ANALYSIS

11) Strategic Group Mapping

12) Strategic Group

CHAPTER – 4: STRATEGY FORMULATION 13) Strategic Uncertainty Skimming 14) Marketing Mix 15) Social Marketing

17) Logistics Strategy 18) Co- generic Merger

16) Place Marketing

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CHAPTER – 5: STRATEGY IMPLEMENTATION & CONTROL 19) Corporate culture

22) Core Competence

20) Competitive Advantage 21) Value Chain Analysis

23) Strategic Leadership

CHAPTER – 6: REACHING STRATEGIC EDGE

24) Business Process Re-engineering (BPR)

25) Six Sigma

TRUE OR FALSE STATEMENTS CHAPTER – 1 : BUSINESS ENVIRONMENT 1) Diversity in environment makes it difficult to understand. 2) Profit may not be a universal objective but business efficiency is definitely an objective common to all businesses. 3) Environmental analysis leads to strategic thinking. 4) Strategic actions are always in reaction to the changes in environment. 5) Globalisation means different things to different people.

CHAPTER – 2: STRATEGIC MANAGEMENT PROCESS 6) Strategies provide an integral framework for management to negotiate its way through a complex and turbulent external environment. 7) Strategy is a substitute for sound, alert and responsible management. 8) A sound strategy does not leave any scope for miscalculations. 9) Strategic planning always flows from top to bottom

.

10) Strategic Management helps organisations to be more reactive in shaping their future. 11) Functional level managers are responsible for the specific business functions.

CHAPTER – 3: STRATEGIC ANALYSIS 12) SWOT analysis merely examines internal environment of an organization. 13) One or two key success factors may outrank others. 14) A ‘Strategic Group’ consists of rival firms with different competitive approaches and positions in the market.

CHAPTER – 4: STRATEGY FORMULATION 15) The balance scorecard approach requires more emphasis on financial objectives than on strategic objectives. 16) Augmented marketing is provision of additional customer services and benefits. 17) Restructuring is a slow process that brings consistent changes. 18) Diversification only involves entering in new businesses that are related to the existing business of an organization. 19) Market penetration ignores competition. IPCC

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CHAPTER – 5: STRATEGY IMPLEMENTATION & CONTROL 20) In every organization, strategy follows structure. 21) Strategy formulation heavily relies on intuition and hunch. 22) Strategy Formulation is primarily an intellectual process. 23) Successful formulation of a strategy guarantees successful implementation.

CHAPTER – 6: REACHING STRATEGIC EDGE 24) Information Technology has reduced dynamism in the business environment. 25) Benchmarking is a remedy for all problems faced by organizations. 26) TQM involves discrete improvements in the organizational setup. 27) Reengineering means partial modification or marginal improvement in the existing work processes. 28) Total Quantity Management (TQM) focuses on preventing rather than detecting defects.

DIFFERENCES CHAPTER – 1 : BUSINESS ENVIRONMENT 1) Multi- domestic Vs. Global Approach

CHAPTER – 2: STRATEGIC MANAGEMENT PROCESS 2) Mission vs. Vision

3)

Objectives vs. Goals

CHAPTER – 3: STRATEGIC ANALYSIS 4) Swot analysis vs. Tows matrix

CHAPTER – 4: STRATEGY FORMULATION 5) Concentric Diversification vs. Conglomerate Diversification 6) Backward Integrated Diversification Vs. Forward Integrated Diversification 7) Vertically Integrated Diversification vs. Horizontally Integrated Diversification

CHAPTER – 5: STRATEGY IMPLEMENTATION & CONTROL 8) Efficiency vs. Effectiveness 9) Competitive Advantage vs. Core Competence 10) Strategic Control vs. Operational Control

CHAPTER – 6: REACHING STRATEGIC EDGE 11) BPR vs. Conventional Methods of improving organizational efficiency. 12) TQM vs. Six Sigma

NOTE: All the Questions are from MM Material 34th edition

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