INDIA RETAIL FORUM

Mission: ―The mission of India Retail Forum (IRF) is to be the RETAIL CATALYST connecting businesses, people, knowledge and ideas for the profitable growth of modern retail.‖ IRF 2016 theme: NAVIGATING THE WORLD’S FASTEST GROWING MAJOR MARKET India‟s predominance as a Major Market with affluent consumption - Robust indicators shaping the promise of the Great Indian Retail Story: ·

India overtook China as the fastest growing major economy in the world, earlier this year, expanding by 7.3 percent and cementing its position as one of the sole bright spots in a troubled global economy.

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IMF is projecting GDP growth of 7.5 per cent over the next two years for us. In fact, the total size of the Indian economy is now set to surpass Japan and Germany combined by 2019!

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India is rated as the fifth largest global destination in the world for retail – emerging as one of the most dynamic and fast paced endeavours, accounting for over 10 per cent of the country‘s gross domestic product (GDP) and a significant 8 to 10 per cent of the employment in India.

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India‘s retail market is expected to nearly double to US$ 1 trillion by 2020 from US$ 600 billion in 2015, and within this, modern trade would expand twice as fast at 20 per cent per annum, driven by income growth, urbanisation and attitudinal shifts.

IRF - DAY 1 – September 21, 2016 (Wednesday) 10:-00 – 10:10 Introduction to the 13th IRF journey: Welcome Address by IRF Anchor

10:10 – 10:35

IRF RESEARCH PRESENTATION: FORESIGHT 2020: A FUTURIST LOOK AHEAD TO MODERN INDIAN RETAIL IN 2020 And the opportunities it brings to retailers, brands, shopping centres, technology and solution providers 

Anurag Mathur, Retail & Consumer Goods Practice Leader, PwC India

10:35 – 10:50 INTRODUCING NEXUS MALLS 

Vikram Garg, Principal, The Blackstone Group

10:50 – 11:00 IRF Chairman’s Welcome Address and Introduction to IRF 2016 

Krish Iyer, Chairman, IRF‘16 and President & CEO, Walmart India

11:00 – 12:15 INAUGURAL AND KEYNOTE: SHAPING THE NEXT LEVEL OF RETAIL CONSUMPTION IN THE FASTEST GROWING MAJOR MARKET OF THE WORLD – ACTUALIZING THE GREAT INDIAN RETAIL SAFARI India‘s predominance as a major market with affluent consumption and robust indicators are shaping the promise of the Great Indian Retail Story. India overtook China as the fastest growing major economy in the world, earlier this year, expanding by 7.3 percent and cementing its position as one of the sole bright spots in a troubled global economy. IMF is projecting GDP growth of 7.5 per cent over the next two years for us. In fact, the total size of the Indian economy is now set to surpass Japan and Germany combined by 2019!

India‘s retail market is expected to nearly double to US$ 1 trillion by 2020 from US$ 600 billion in 2015, and within this, modern trade would expand twice as fast at 20 per cent per annum, driven by income growth, urbanisation and attitudinal shifts. How will the business of retail convert these positives into driving a higher level of consumption? Business leaders from across iconic CPG, technology and retail brands present cohesive outlines of the next steps.       

Krish Iyer, Chairman, IRF‘16 and President & CEO, Walmart India Al Rajwani, MD and CEO, P&G India Govind Shrikhande, CCA & MD, Shoppers Stop Rakesh Biyani, Joint MD, Future Retail Vanitha Narayanan, MD, IBM Vijay Shekhar Sharma, Founder, Paytm Moderator: B S Nagesh, Founder, TRRAIN

12:15 – 12:22 THANK YOU from DLF Malls to our retail partners 

Pushpa Bector, Executive Vice President and Head, DLF Premium Malls division

12:23 – 12:30 BUILDING YOUR RETAIL BRAND FOR THE NEEDS OF TOMORROW “Meaningful brands provide a mutually beneficial relationship with people and their communities, to help make a tangible, positive difference in their lives, and ultimately gain market share” Discover ideas from how a world-renowned brand and highly-admired retailer does it … 

Patrik Antoni, Deputy Country Head, IKEA

12:30 – 12:45 DIGITAL ERA IN RETAIL - DECODING DIGITAL TRANSFORMATION 

Samik Roy, Director & Country Head (Dynamics), Microsoft India

12:45 – 14:00

CEOs THINKPAD: RESETTING THE RULES OF RETAILING - MONETIZING THE MILLENNIALS …DIGITAL….OMNI CHANNEL…. SOCIAL MEDIA ERA ... DECODING THE 2020 CONSUMER MINDS The Millennials‘ minds -- do they work and interpret aspiration differently? What will be their triggers of aspiration, their beliefs in lifestyle modes, their expectations from the online and offline shopping models they transact with? Will technology be the primary influencer of their consumption choices? Retail leaders share insights on what the future course of thinking and the new way of doing business will be, for retailers to endear themselves to this new set of consumers which thinks differently, which behaves differently, and which thinks of retail experiences in a totally different way.         

AD Singh, Founder & MD, Olive Bar & Kitchen Gaurav Mahajan, President - Group Apparel, Raymond Nikhil Chaturvedi, MD, Provogue Patrik Antoni, Deputy Country Head, IKEA Rahul Agarwal, MD & CEO, Lenovo India Suchi Mukherjee, Founder & CEO, Limeroad.com Samik Roy, Director & Country Head (Dynamics), Microsoft India Co-Moderator: Rajan Malhotra, President – Retail Strategy, Future Group & CEO, E Zone Co-Moderator: Abheek Singhi, Senior Partner and Director, Asia Pacific Leader - Consumer and Retail Practice, The Boston Consulting Group (BCG)

14:00 – 15:15 =

Lunch

15:15 – 15:35

IRF SOLO – INDIA – THE NEW CONSUMER ECONOMY: THE „CONSUMER‟ AND „CONSUMERISM‟ Today‘s consumers are redefining their values and priorities, leading to the birth of the ‗New Consumerism‘. This New Consumerism unites many of the key consumer trends of our time and is impacting on a whole host of industry sectors, from fashion to food to travel to transport. As consumers reassess their priorities and increasingly ask themselves what they truly value, a host of major consumer trends have emerged: from the sharing economy to the preference given to experience over possessions, to frugal innovation and trading up and down. This shift towards new priorities, is impacting across a multitude of industry sectors and has the power to transform even the most established markets. Understanding this is vital in order to reach consumers today and tomorrow - because these drivers offer the key to understanding the motivations, attitudes and priorities of consumers and the decisions that they take each and every day, and these affect our businesses and the reasons for us to be in business in the most profound manner. Get learned insights from one of the country‘s most admired marketer and brand leader as he shares his views about: - The New Consumerism: Redefining Ownership, Values and Priorities - The Forces Shaping the New Consumerism – what Brands and Retailers need to learn today 

Al Rajwani, MD and CEO, P&G India

15:35 – 15:42 Special presentation by QUEST – INDUCING INDULGENCE  Sanjeev Mehra, VP, Quest Properties

15:45 – 16:00 ENABLING MALL OWNER-RETAILER COLLABORATION THROUGH EFFECTIVE TECHNOLOGY 

Felix Baaken, Product Evangelist, Wirecard

16:00 – 17:30

SHOPPING CENTRES EXCLUSIVE: OMNI-CHANNEL REQUISITES FOR RETAIL SPACES – WHAT THE FUTURE OF RETAIL HOLDS FOR THE MALLS OF TOMORROW           

Ramesh Menon, CEO, HyperCITY Retail Sanjeev Rao, Director – Business Development, Raymond Sharad Venkta, MD, Toonz Retail Bipin Gurnani, CEO, Prozone INTU Khair Ull Nissa, Executive Director, World Trade Center India Services (Verbind) Mukesh Kumar, Senior VP, Infiniti Malls Pushpa Bector, Executive Vice President and Head, DLF Premium Malls division Vishal Mirchandani, CEO – Retail & Commercial, Brigade Enterprises Yogeshwar Sharma, Executive Director, Select CITYWALK Felix Baaken, Product Evangelist, Wirecard Moderator: Anuj Puri, Chairman & Country Head, JLL

17:30 – 17:50 IRF SOLO – TEN DISRUPTORS THAT ARE BOUND TO SET THE COURSE OF FUTURE FOR THE RETAIL WORLD AND CONSUMER ECONOMY

The four major events of technology that have changed the world - the Wright brothers who flew the first plane, the first trans-Atlantic flight, the invention of the Jumbo that could carry more passengers for long distances, and the Concorde. From waving hands to hail a cab, we now swipe and shake our smartphones to ‗Uber‘ a ride. What are the influencers and cataclysmic trend-setters that are going to fundamentally change the way we go about our businesses everyday, and every key decision makers needs to factor into their agenda – either get a fix of it, or go extinct. In a hard-hitting talk, this inspiring business leader charts the path-breaking examples…. 

D. Shivakumar, Chairman and Chief Executive Officer, PepsiCo India Holdings -

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Shiv is a Marketer and CEO. He has run over 34 brands in his career across Unilever, Philips and Nokia. A growth manager, Shiv has grown every brand and geography he has managed through Innovation, new business models and ecosystem partnerships. A passionate coach investing time and energy in growing people, Shiv writes regularly for the business press on emerging markets, on brands, on consumers and leadership, and followership. Shiv also teaches in Business schools across the world. Shiv has been awarded many times over for Marketing, for leadership and for turning around businesses. ―Most Distinguished Alumnus award‖ from his alma mater IIM Calcutta bestowed in 2011. He was one amongst nine to get the Most Distinguished Alumnus award in the first 50 years of IIM Calcutta. Shiv‘s pioneering work in telecom has become case studies in Harvard, Ivy and ISB.

19:00 – 19:30 IRF EXCLUSIVE: THE RETAIL INTERVIEW OF THE YEAR ONE-ON-ONE with Kishore Biyani – an exclusive tête-à-tête with the doyen of Modern Retail Prominent business journalist Govindraj Ethiraj engages Retail czar Kishore Biyani in a candid conversation on: ^ THE NEW CONSUMER

^ THE ONLINE CLIMATE ^ THE RISING ENTREPRENEURS AND ENTREPRENEURIAL CULTURE OF INDIA ^ INTERNATIONAL COMPETITION … and much more Here‘s your chance to hear it from the Pioneer himself … the man regarded as the „Sam Walton of India‟. -------------------KISHORE BIYANI Founder and Group CEO, Future Group Widely credited as the pioneer of modern retail industry in India, Kishore Biyani is a mentor and role model for many Indian entrepreneurs and a thought leader in Indian business. Over the past two decades, he has created and leads some of India's most popular retail chains, including Big Bazaar, EasyDay, Nilgiris, fbb, Foodhall, Central, Home Town and eZone. A believer in the group‘s corporate credo, ‗Rewrite Rules, Retain Values‘, Kishore considers Indianness as the core value driving the group.

Govindraj Ethiraj Founder, Ping Digital Network and formerly, Founder-Editor in Chief, Bloomberg TV India Govindraj has been a career business journalist who has reported and written on Indian business for the last 24 years. Previously, he was Founder-Editor in Chief of Bloomberg TV India. Prior to setting up Bloomberg TV, he worked with Business Standard newspaper as Editor (New Media) and with CNBCTV18 where he worked from near start-up point and actively drove most of the channels programming growth and expansion initiatives. He‘s also worked with the Economic Times, Business World and Business India magazines. He has now founded PING Digital Network, one of India‘s largest video networks and is the Founder & Managing Trustee of the award-winning www.indiaspend.org & www.factchecker.in, twin public interest journalism efforts that use data to tell stories. Govindraj is a Fellow of The Aspen Institute, Colorado and a winner of the BMW Foundation Responsible Leaders Award 2014.

IOF - DAY 1 – September 21, 2016 (Wednesday) 14:00 – 15:00 =

Lunch

15:00 – 16:00 ONLINE RETAILING ENABLING THE GROWTH MANTRA FOR INDIA’S CONSUMPTION AND TAKING LIFESTYLE FULFILMENT TO THE NEXT LEVEL What‟s the next evolution for Online retail India‘s E-commerce market is expected to reach the US$100-billion mark by 2020, triggered by increasing internet usage, large investments in valued-added offerings and supply chains, and discounts offered by online retailers. The overall retail opportunity is showing every positive sign, coupled with demographic changes and rising internet penetration. Over the last few years, with significant improvements in the payment models, fast deliveries and rich content driven interfaces on web and mobile providing an immersive experience, consumers in India are becoming more open to online shopping. The market segments showing promising growth in E-commerce include apparel and accessories, consumer electronics, and travel, and even more and more now, the daily staples and grocery. In the eCommerce world, things like product selection, pricing, shipping, and customer service all play an important role in the customer experience. An example of trail-blazer and pioneer is Amazon which tries hard to stay ahead of the curve on every aspect and succeeds in most of them. With the entry of Amazon Prime with same-day and next-day delivery, it seems to bring about a game-changer in customer delight and promise fulfillment - the consumer has simply never had it so good. Flash sales and private sales hit the ecommerce market with a fury - some would even argue that flash sales are still the most scalable ecommerce business model. However, just like all new innovations, they hit a bubble, or trickled in their effectiveness. To stay ahead as a leader, it is imperative to bring up new and exciting innovations. This year will be a defining one for ecommerce, in terms of mobile

domination. Experts predict that 2016 will mark the consolidation of the mobile era, with half of all consumers using their mobile devices to make transactions. Hear the most admired and innovative leaders in the e-commerce space share their insights on: -

What is the next new and upcoming wave of trend-setting / game-changing innovation in the ecommerce space? Could your online business see something so revolutionary that could allow you to engage your customers through an unheard of medium? Is there a sales strategy that has gone untapped? What are the Five Innovations that will transform Ecommerce in the next 10 years?

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Gautam Kapoor, Co-Founder & COO, Kraftly.com (Kartrocket) Kapil Malhotra, MD, Total Solutions Incorporated Rakesh Mishra, Head of Marketing (Digital and Creative), TARGET India

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Shamik Sharma, Chief Technology & Product Officer, Myntra.com Tanvi Malik, Co-Founder, Faballey.com Vivek Gaur, Co-Founder, YepMe.com Vineet Satija, Associate Director,PwC Corporate Finance Moderator: Ganesh Subramanian, Formerly COO, Myntra.com and Founder & CEO, Stylumia

16:00 – 17:00 FOUNDERS’ AND ENTREPRENEURS’ SPECIAL: BUILDING A GREAT RETAIL VENTURE IN INDIA – WHAT IT TAKES -

‗Start-Up India‘ – one of the missions of the Govt. – how it augurs to boost the entrepreneurial culture and dynamism of the current breed What makes this new-generation of entrepreneurs tick Building Robustness in business model in the initial years Choosing the Consumer Category between the many verticals that retail has to offer Scalability and expansion Product placement at the right channels Ways to survive frugally when resources are limited Funding and Capital resourcing How not to burn excessive cash when war chest (funding) is adequate

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Hiring the right Talent, building great Teams and Retention of star performers

Badal Malick, Co-Founder, Gravity Ventures (Formerly Omnichannel Head, Snapdeal) Deepak Aggarwal, Managing Director, Kazo Fashion K Radhakrishnan, Co-Founder, GrocerMax Manisha Chopra, Founder-Director, SeaSoul Natasha Shah, Founder and MD, The Nature's Co. Saurabh Jhingan, Co-Founder and COO, Latin Quarters Shivani Poddar, Co-Founder, Faballey.com Tanmay Kumar, CFO, Burger King Moderator: Harminder Sahni, Founder and MD, Wazir Advisors

17:00 – 18:00

TRUE OMNICHANNEL EXPERIENCE – REDEFINING THE POSSIBILITIES OF WHAT CAN BE DONE ON A FOUR-INCH SCREEN Optimising Mobile and Digital Strategies for greater Consumer Engagement and a Rich Immersive Experience Customers use multiple devices and channels interchangeably, from desktop to tablet to mobile on their path to purchase, before potentially purchasing online, in store or by phone. What are the strategies to capitalize the growing consumer base in mobile device. The session focuses on: • How to optimize cross-channel experience • How to manage in-store operations • What works best in driving revenues and experience in an omnichannel world • Strategies to capitalize the growing consumer base in mobile devices? • How can brick and mortar businesses capture the mobile opportunity? • Expert views from leading digital strategy experts, retail technology heads, online entrepreneurs, technology solutions developers and incubation experts.

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Abhijeet Karmakar, Head IT, Godrej Nature‘s Basket

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Arun Naikar, Head Ecommerce, Fabindia Ashutosh Srivastava, Head – Seller Experience, Jabong.com Bhavik Jhaveri, Founder & CEO, Pretr Gopi Srinivasan, Enterprise Strategy Advisor, Microsoft Consulting Services Mohit Dhanjal, Director Retail, Raymond Ranjit Satyanath, Retail CIO, Infiniti Retail Sachin Oswal, Customer Care Associate & Head, OmniChannel Retail, Shoppers Stop Sunando Banerjee, Channel Business Leader - Asia Pacific and Middle East, Openbravo Vinod Bidarkoppa, Sr VP, Group CIO & Technology Officer, Future Group Moderator: Sumit Bathla, CIO - Retail & Ecommerce, Al Futtaim

20:00 – 22:00

IMAGES RETAIL TECHNOLOGY AWARDS Honouring excellence in digital innovation and implementation in the retail industry. … followed by Cocktails and Dinner

(by select invitation)

IRF - DAY 2 – September 22, 2016 (Thursday) 10:00 – 11:10 BUILDING STORES WITH A PERSONALITY: TRANSFORMING OUR STORES INTO LIFESTYLE DESTINATIONS THAT SPEAK UP AND ENGAGE Enlivening our retail stores for a truly immersive experience and getting them ready for the Omnichannel experience

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Alok Gupta, CEO, The Mobile Store Dhruva Chandrie, COO, Shop CJ Network Kinjal Shah, CEO, Crossword Bookstores Unnat Varma, MD, Pizza Hut (India Subcontinent), Yum Restaurants Intl. Vijay Jain, CEO and Founder Director, ORRA Yasho Saboo, CEO, Ethos Summit Moderator: Mohit Khattar, Head - Retail Strategy & Branding, Godrej Industries

11:10 – 11:28 IRF SOLO – FAILURE TO SUCCESS: CULTURE OF FAILURE KEY TO CREATING INNOVATIONS AND SOLUTIONS TO INDIA'S PROBLEMS   

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Personal Journey Entrepreneurship and Failure Future mega trends

Anurag Batra, Chairman & Editor in Chief, Businessworld

11:30 – 12:00 POLICY KEYNOTE: Opportunities for Investments in Food Retail & Distributional Channels 

Smt. Harsimrat Kaur Badal, Hon’ble Union Minister of Food Processing Industries, Govt. of India

India‘s Food Retail sector comprising Food & Grocery and Food Service, is valued at INR 25,12,962 crore (2014) and holds a 65 per cent share in the country‘s total retail market pie (Source: India Food Report 2016). Going forward, Food Retail is expected to reach INR 61,00,000 crore by 2020. The sector will have much more to offer to both domestic and international investors, in all aspects of growth and business and can act as a catalyst and contribute immensely to the economy at large. More than half of the total household sector spending on food is expected to come from rural India in the coming decade. There is huge demand from small towns and the rural markets. So, we expect

the next phase of revolution (in terms of growth) in the food sector to come from rural areas and tierII & III cities. If the economy has to grow 8-10 per cent, then there is no way that it can happen without investing in the Food sector and making value additions, which will lead to higher incomes and better living standards and will, in turn, generate more and more demand. Hon‘ble Minister will address how the government is strategizing growth in the food sector, its policies to invite investments, opportunities for global retailers and investors, partnership possibilities for Indian businesses and issues like: Farm to Retail efficiencies, FDI, investments in Technology and Innovation, Supply Chain & Logistics, GST - highlighting the positives & balancing factors in the modernization process and finally, in the context of transforming retail economics, how the existing retail & distributional channels can be energized and effectively amalgamated in the new system factoring retail experiences for consumers.

12:00 – 13:00 LANDMARK INDIA: AN INSIDE STORY OF PEOPLE, PASSION & PARTNERSHIP We all know that business achievements are a result of team actions, maybe especially so in retail -truly a people's business. But all too often the world loses sight of the strength of many different verticals that create a powerful retail story. IRF this year presents a 50 minute special 'insider' case study session on Lifestyle International, involving all heads of all verticals of the business, and how a common drive for excellence aligns with company values to create an award-winning corporate culture. 

Lead Speaker: Kabir Lumba, MD, Lifestyle International

.. with the Landmark Group India (Lifestyle, Max) team of Heads of Marketing, Operations, Online, HR, Finance, Store, Merchandising, Supply Chain ...       

Vasanth Kumar, Executive Director, Max B Venkatramana, Group President - HR, Landmark Group Dr. Anil Chinnabhandar, Senior Vice President, Supply Chain, Max Jacob John, Deputy Chief Executive, Lifestyle Department Stores Manoj Krishnan, Senior Vice President, Information Technology N Sathiyanarayanan, President – Retail Operations, South, Lifestyle Nimish Shah, President, Retail Operations, West, Lifestyle

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Vinod Menon, Group President – Finance, Landmark Group

13:00 – 13:20 IRF SOLO – SHAPING THE FUTURE OF RETAIL

Retail, like several other industries has been has been disrupted with rapid advances being made in the digital sphere. Home to one of the fastest growing tech population and a vibrant startup ecosystem, India has a competitive advantage to play a significant role in the global innovation agenda. Initiatives like Make in India bring this potential to the forefront and Target‘s journey here is a testament to this. Over the last 11 years, Target India has transformed from a technology support center to an innovation powerhouse and is now working on developing the next big idea in retail. This session will highlight how the talent landscape and the startup ecosystem in India have been the real game changers. 

Rakesh Mishra, Head of Marketing (Digital and Creative), TARGET India

13:20 – 14:15 =

Lunch

14:15 – 15:30 REAL CASES OF SOME REAL VALUE CREATION IN OUR INDUSTRY What you can learn from their People, their Vision, their Principles, and their Processes · · · · ·

How to build Value for investors and shareholders How to inculcate the Values How to build sustainable Profits How to endure Downturns and Cyclical factors How to create Inspirational Models which can be replicated across industries

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Ajay Kaul, CEO, Jubilant FoodWorks (Domino`s Pizza and Dunkin Donuts) Manish Mandhana, MD, Being Human

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Manohar Chatlani, MD, Soch Siddharath Bindra, MD, Biba Apparels Moderator: Shailesh Chaturvedi, CEO, Tommy Hilfiger

15:30 – 16:30

THE ‘LARGER-THAN-LIFE’ EXPERIENCE: THE NEW RETAIL MIX TO GET CONSUMERS EXCITED AND SPEND TIME OUTDOORS Retail-tainment: Food, Leisure, Cinema & Entertainment - Creating the New Opportunity in Retail Spaces - The Next Big Anchors for Retail and Shopping Centers Retail-tainment is becoming a lifestyle phenomenon for the consumer of today with the concept of adding entertainment and experiences to the retail mix outing for anybody spending time outside home either at high street or a shopping centre. Leisure and entertainment options draw significant footfall in any mall today around the world and we as retailers in India need to build this component into our retail mix offerings in an increased way and greater number of offerings in density. Consumers across the world look for a modern shopping centre where they can shop, relax, socialise, have great family time, dine and be entertained. The growth and sophistication of retail leisure and entertainment centres have blossomed, with top quality execution and delivery of the leisure and entertainment outlets that are now reaching world class standards in most cities in India. Cinema is adding a new dimension with one blockbuster after another – a slew of 500 crore plus movies from Bahubaali to Sultan - driving people and whole families at that into retail centres, exciting concepts like Smaaash adding renewed enthusiasm for indoor sports entertainment. Eating out follows naturally with an outing for entertainment, and shopping follows it in due course – this is the healthy mix we need to provide today in our retail centres, then only shopping centres and retail outlets will keep buzzing. What do we need to do as entertainment and food service industry providers, and shopping centres, to bring forth this new and exciting era of offering consumers more options to have a lively outing, and give them new reasons to come out of homes and visit our retail centres.  

Amit Sharma, MD, Miraj Entertainment Javier Sotomayor, MD, Cinépolis India

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John Schreiner, Senior Vice President, Theatre Development, IMAX Preetam Daniel, Senior Vice President-Asia, Harkness Screens Rajneesh Mahajan, Executive Director, InOrbit Malls Nirzar Jain, Head Operations, Nexus Malls Sanjeev Kumar, Mall Mechanic & Cluster Director, Beyond Squarefeet Shashank Pathak, COO, Suma Shilp (Westend Malls) Zubin Cooper, CEO, Bentel Associates Moderator: Pankaj Renjhen, MD – Retail Services, JLL

16:30 – 17:30 CUSTOMERS FOR LIFE: THE ALCHEMY OF CREATING A MEMORABLE CONSUMER EXPERIENCE –THE CUSTOMER EXPERIENCE WHICH WILL BE REMEMBERED LONG AFTER THE TRANSACTION - WHAT WORKS AND WHAT DOESN’T Designing, developing and managing a truly memorable experience for shoppers - Sell the Experience As Much As the Product The notion that experiences make people happier than material objects is increasingly popular. This is reflected in consumer behavior and can have negative consequences for retailers who focus only on product and location. As people spend more of their money on experiences—dining out, traveling, entertainment—and less on possessions, retailers can no longer neglect the customer experience. Expectations for customer experience are different now, too, in part because of how millennials engage with the process – they grew up using the internet and mobile technology. Customer expectations, combined with advancements in technology, fuel the demand for a whole new kind of marketplace. Retailers need to connect with modern customer expectations and provide experiences that engage the consumer. Businesses should be ready to take advantage of consumer‘s growing appetite for authentic experiences to compete in the new marketplace. By using social media and digital technologies to connect with customer expectations, curated products through careful sourcing, and engaging store layouts, retailers can create a new kind of shopping experience, reigniting that lost sense of excitement about shopping again.     

Damodar Mall, CEO, Grocery Retail, Reliance Retail Manmeet Vohra, Director – Marketing and Category, TATA Starbucks Paul Coxhill, Global Chief Marketing Officer, WGSN (UK) Pradeep Hirani, Chairman, Kimaya Fashions Pushkaraj Shenai, CEO, Lakme Lever

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Rajesh Jain, MD & CEO, Lacoste Karan Jethwani, EPCH (Export Promotion Council for Handicrafts) Manjula Tiwari, CEO, Future Style Lab Devndra Chawla, Group President - Food , FMCG, Brands, Future Group Moderator: Dev Amritesh, President & Chief Business Officer, Domino‘s Pizza India (Jubilant FoodWorks)

17:30 – 18:30 FUNDING AND INVESTORS’ EXCLUSIVE: THE CAPITAL EFFECT - ELEMENTS THAT EXCITE THE INVESTORS TO PUT THEIR MONEY INTO A PROMISING IDEA AND HOW TO GET THERE   

Atul Goel, MD & CEO, E-CITY Ventures Gaurav Juneja, Co-Founder, GrocerMax Kabir Jeet Singh, Founder and CEO, Burger Singh

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Kapil Hetamsaria, Co-Founder & CEO, VelvetCase.com Rahul Garg, Partner and Co-Head - India PE strategy, Premji Invest Sachin Parikh, CFO, Nykaa.com Sandeep Singhal, CEO, Nexus Venture Partners Sanjay Jain, Group CFO, Future Group Tushar Ahluwalia, Co-Founder and CEO, StalkBuyLove.com Vishal Katkoria, Director, Consumer Markets, o3 Capital Moderator: Pankaj Jaju, Head - Strategic Partnerships, Axis Bank

IOF - DAY 2 – September 22, 2016 (Thursday)

10:00 – 11:15 BIG DATA: BRINGING THE TRANSFORMATIVE POWER OF ANALYTICS FOR INTELLIGENT DECISION-MAKING IN RETAIL In the beginning analytics was about Loyalty, Market Basket Analytics, Up-sell, Cross-sell, Associations and correlations; today it has extended to abandoned cart, dwell time, lost sales, availability, replenishments, merchandise strategies. Where is the future of analytics for a true omni-channel retailer and those on either side (physical and online).        

Anil Shankar, CCA & VP, Shoppers Stop Ed Khatuka, CEO, Intellect Commerce Piyush Chowhan, CIO, Arvind Brands Rajesh Shewani, Head, Technology and Solution Architecture, Teradata India Samir Kuckreja, Founder & CEO, Tasanaya Hospitality Santhosh Rao, Associate Director - Distribution Sector Leader, IBM Cognitive Solutions Team India & South Asia Uma Talreja, Chief Digital Officer, Raymond Moderator: Vinay Bhatia, CEO - Loyalty & Analytics, Future Group

11:15 – 11:30 CUSTOMER LOYALTY – WHAT IT MEANS FOR THE NEW-GENERATION CONSUMER AND HOW IT IS CHANGING THE FACE OF BUSINESS IN INDIA - A special presentation by LYONESS 

Chris Thomson, General Director, Lyoness India

12:00 – 13:15 TOMMY HILFIGER PRESENTS IRF RISING STAR CHALLENGE: RETAIL EXPERIENCE EXPEDITION – THE QUEST FOR PERFECT RETAIL DESTINATION

The journey of modern Indian Retail has been no less than a Safari, considering the multiplicity of experiences, highs and lows and the constant excitement of what next! In keeping with the IRF theme ‗The Great Indian Safari‘ the title of the IRF Rising Star Challenge is: Retail Experience Expedition – the quest for Perfect Retail destination Create a ‘FUTURE LIFE Store’ concept aimed at creating a home-away-from-home. Demonstrate what products, concepts and services can replicate the comfort of life at home in a Retail Store. The idea will be to replicate a 360-degree experience of fun, productivity, entertainment & relaxation – as close as possible to the home experience. The ‗FUTURE LIFE Store ‘should offer more than conventional lifestyle stores, and be an unique experience in itself. Demonstrate the concept Define the key differentiating elements vis a vis conventional Lifestyle stores Create a co-marketing pitch for Brands & services. Suggest a business plan and roadmap for 5 years. Some of the participating prestigious Institutes: • ISB, Hyderabad

• IIM, Ahmedabad

• IIM, Nagpur

• Welingkar’s Institute

• SIBM, Pune

• NMIMS

• KJ Somaiya

• SJMSOM, IIT Bombay

• NIFT

Finalist Teams who made it to the grandstage at IRF:

WINNER : ISB 1st RUNNER UP : SIBM

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2nd RUNNER UP : WESchool(Welingkar‘s, Mumbai) -

Shailesh Chaturvedi, CEO, Tommy Hilfiger Ajay Kaul, CEO, Jubilant FoodWorks (Domino`s Pizza and Dunkin Donuts) Pankaj Jaju, Head - Strategic Partnerships, Axis Bank Vijay Jain, CEO and Founder Director, ORRA Bhavik Jhaveri, Founder & CEO, Pretr

13:20 – 14:15 =

Lunch

14:15 – 15:15 CREATING VALUE IN BUSINESS MODELS THROUGH MULTICHANNEL - ACROSS SHOPPING CHANNELS, FORMATS, DEVICES AND EXPERIENCES •Disruptive business models pursued by emerging entrepreneurs, retailers and technology innovators. • How are retailers – both pure play and brick and mortar retailers - leveraging opportunities? • How to integrate and offer a unified brand message and consistent engagement with the customer?         

Chetan Chaturvedi, CIO, Head Business Process Architecture & Technology, Reliance Digital Kiran Komatla, AVP – IT, Burger King Kunal Mehta, GM IT - Lifestyle Business, Raymond Mukti Saxena, Head Marketing & Brand Strategy, Wonderchef Radim Hotovec, CEO, CALLIDUS Rohit Khetan, VP - Marketing and Strategy, Ginesys Shirish Kalamkar, Head IT, Major Brands Sridhar Tirumala, CEO & Founder, Trupik Moderator: Pankaj More, CIO, Walmart India

15:15 – 15:30

OMNI-CHANNEL ORDER MANAGEMENT TRENDS – A special presentation The concept of Order management started during dotcom boom during early 2000 years, when online and brick and mortar (stores) functioned virtually as two different businesses within a retail enterprise. From there, it has evolved rapidly in the last 15 years. Now, Omni-channel order management has become a necessity where Consumers buy anywhere, Retailers try and fulfil from anywhere and consumers expect to return anywhere within and outside (collection points etc.,) the retailers landscape. In this session, GSOT will cover the current trends (requirements) and the possible solutions from business, operations, IT using IBM Sterling Order Management suite of applications. Besides, we will talk about how to expedite Order Management implementation timelines using GSOT Wrapid tool kits and by adapting Order Management best practices. 

Balaji Subramanian, Founder and CEO, GSOT (UK)

15:30 – 16:30 CREATING NEW POSSIBILITIES WITH IMAGINATION – NEXT-GENERATION OF INSPIRATIONAL AND TRANSFORMATIVE STORES, SHOPPING SITES, MOBILE APPS Online and Instore Customer Experience : New Technologies and Strategies Everyone has a Point of Sale, everyone has in-store signage and BTL activities to engage the customer. What are new opportunities with new technologies like BLE, Beacons, hyper-local networks, endless aisles, digital mirror, and a lot more? Internet of Things creates new possibilities limited by imagination. • A good customer experience needs a compelling story for every retailer. What enables this? • How have retailers used different channels to provide a better customer experience, how will the future matter in a converged world?       

Abel Correa, Head - IT Strategy & Governance, Arvind Limited Alexander Köth, MD & Founder, Minodes GmbH (Germany) Chetan Hingu, Country Manager- Workstations, Thin Client and RPOS, HP Hetal Kotak, CEO – Lee Cooper & aLL, Future Lifestyle Fashions Himanshu Wardhan, VP - Head of Operations & Seller Ecosystem, Craftsvilla.com Seshu Kumar Tirumala, National Head - Buying & Merchandising, BigBasket.com Moderator: Vishal Kapil, Director - IT, adidas Group

16:30 – 17:30 IRF INNOVATION STARTUP ZONE - Bright Ideas + Sharp Strategies = Creating Smart Retail Solutions The Future is in the Hands of Innovators ... hear some surprising stories of Indian Retail Startups, and experience how they are transforming the business and re-writing the rules of the game .. The new 7 Djinns of Retail: 7 Breakthrough Ideas from @StartUpIndia Bhajiwala.com Founder: Gyanendra Jha Founded by alumni of IIT Roorkee, seasoned entrepreneurs, and leaders from retail & operations industry, bhajiwala.com aims at organising the fruits and vegetables sector to its core. Bhajiwala does not expect customers to take a leap of faith and suddenly shift to online buying. Instead, it holds their hands and create the trust required along the way. Encircle Founder: Akash Kotadia Encircle.io offers next generation analytics and customer experience product for brick & mortar retailers. Its technological expertise in IoT and predictive analytics along with deep understanding of retail domain position it to deliver break-through innovations which brings operational intelligence and new way of creating delightful customer experience. It delivers predictive, real-time, comparative and accurate analysis by harnessing visitor traffic, visitor behavioral pattern across all the stores. Pinmeto Founder: Andre Tiwari PinMeTo has developed an online business listing and marketing platform. It specialises in helping retail chains and franchises to be found by all customers on all relevant platforms such as Facebook, Google, and Foursquare. Wazzup Founder: Prakash Aswani Wazzup Interactive Kiosk is a proprietary omni-channel platform that provides an array of customised cross-platform interactive digital solutions to create high quality consumer engagement: a) Through a wide variety of innovative Autonomous Self-Service Kiosks of multiple sizes, orientations &

configurations b) By enabling ‗Assisted-selling‘ by sales representatives through impactful presentation tools c) By facilitating quick browsing/search/order-capture/fulfilment/support, accurate collection of feedback & customer information, easy digital payments & effective loyalty administration d) For high-quality activations at Out-of-Home locations (such as cinemas, malls, exhibitions, events & conferences) e) As a secure training and communication platform for use within an organisation (along with its associated stakeholders), that includes real-time support and file sharing. Ztablet POS Founder: Vikram Khosla Ztablet POS offers a cutting-wedge complete POS solution for food courts, restaurants, cinemas, fashion, hyper market, salons, and medical stores. Key USPs include: Offline Admin Panel and Dashboard; Online Cloud Based Reporting System with Mobile theme; Food Court Outlets Management; Message Broadcast; Centralised Billing; Inventory Management; HRM Integration; Profit and Loss Statement; Recipe Management; Variance Reports; Automatic Requisition and Ordering; Franchise Network Management; Chain Store Management.

17:30 – 18:30 IoT – BRINGING THE MOST FUTURISTIC IDEAS TO LIFE Consumer demand for convenience, product availability, and both personalized and contextualized interactions will drive retailers to adopt multiple IoT technologies in the coming years. IoT also has big implications for the in-store marketing efforts of retailers and brands. Connected devices – from POS and cameras to readers and beacons – can all help drive better, easier experiences for shoppers.      

Alan Thomson, Account Director, IRISYS Hemant Sheelvant, Co Founder, Bezirk (Bosch) Ranjan Sharma, Head - IT & Supply Chain, Bestseller (Jack & Jones, Vero Moda, ONLY) Uzwal Kumar Chatterjee, VP & Head IT, SHOP CJ Network Bhavik Jhaveri, Founder & CEO, Pretr Moderator: Arun Gupta, Managing Partner & Director, Ingenium Advisory

20:00 – 22:00

CHAIRMAN’S VALEDICTORY ADDRESS on the 13th edition of IRF - Krish Iyer, IRF’16 Chairman and President and CEO, Walmart India

IMAGES RETAIL AWARDS (by select invitation)

THOUGHT LEADERSHIP CONCLAVES: CASE STUDIES, DISCUSSIONS, NETWORKING AT IRF September 21, 2016 (Wednesday)

14:30 – 15:45 hrs THOUGHT LEADERSHIP CONCLAVE: CASE STUDIES, DISCUSSIONS, NETWORKING at IRF powered by THOUGHT WORKS THE DAWN OF A NEW ERA - AGE OF CONVERSATIONAL COMMERCE Discovering the New Frontier of Putting Conversations with your Brand at the Heart of the Customer Journey Retail conversations have evolved all the way from barter to website sales to social likes and retweets to conversational commerce. From when the customer had to go to commerce, today it is commerce coming to the customer. In such a scenario, the future of your organization is dependent on predicting what, when, how and where the customer needs lie followed by reaching out, engaging, closing the sale and making the customer want to repeat the experience.

In your journey to excel in customer centricity, a new disruption has emerged which is redefining the engagement paradigm with customers and provides an opportunity to leapfrog from merely 'informing' to truly 'assisting' the customer in their journey. We will delve into the new frontier of Conversational Commerce and how it puts conversations with your brand at the heart of the customer journey. With advances in natural language processing and artificial intelligence, we are at an inflection point in technology where retailers can have meaningful one-to-one conversations with their customers and proliferate this ability via. multiple channels including virtual assistants, chat bots, social messaging platforms (Facebook, slack) and building lasting relationships. Today many global retailers are already experimenting with Conversational Commerce and Chatbots and it is the next disruptive technology coming to retail. Join us to discuss the potential of conversational commerce in Indian retail: Is it right for your business? Is technology in the right state for retail adoption? And how can we adopt this?              

Lead Speaker and Co-Moderator: Visalakshi Subramaniam, ThoughtWorks India Lead Speaker and Co-Moderator: Amit Negi, ThoughtWorks India Anupam Bansal, Executive Director, Liberty Group Arun Naikar, Head Ecommerce, Fabindia Deepak Aggarwal, Managing Director, Kazo Fashion Gaurav Mahajan, President - Group Apparel, Raymond Krishnakumar Avanoor, Sr. GM - Ecommerce, BI & Analytics, Shoppers Stop Manoj Krishnan, Senior Vice President, Information Technology, Landmark Group Natasha Shah, Founder and MD, The Nature's Co. Rajesh Jain, MD & CEO, Lacoste Sumit Bathla, CIO - Retail & Ecommerce, Al Futtaim Ranjit Satyanath, CIO,Croma Shantiswaroop Panda,CMO, Raymond Archana Samtani,Head BD, Soch

16:00 – 17:15 hrs

THOUGHT LEADERSHIP CONCLAVE: CASE STUDIES, DISCUSSIONS, NETWORKING at IRF powered by ICLP THE FUTURE OF LOYALTY: WHAT RETAIL LOYALTY WILL LOOK LIKE IN 2020 The future of loyalty in retail is entrenched in the ability to understand and engage each customer as an individual. Retail loyalty solutions have traditionally been about transactions. As consumer demands evolve, the same solutions need to adapt to allow retailers to forge deeper emotional connections that keep customers coming back to your store time and time again. From mobile momentum and multi-channel engagement to different ways of using data to understand digital footprints lets understand what will motivate your customer to make that purchase with you. Let‘s explore what the future of loyalty might look like and share insights distilled from a collaboration with Future Agenda, the global open foresight programme. • What customers expect in return for spending and sharing information • Why customers value experience-based rewards over transactional incentives • What drives repeat purchase, advocacy and ultimately, customer devotion            

Lead Speaker and Co-Moderator: Anurag Saxena, Country Head & GM India, ICLP Co-Moderator: Mala Raj, Specialist Leader - Loyalty Strategy, ICLP Abel Correa, Head - IT Strategy & Governance, Arvind Limited Benazir Miller, GM – Loyalty & CRM, Shoppers Stop CK Kumaravel, CEO & Co-Founder, Naturals Salon & Spa Manoj Jain, VP - Marketing, VM & Loyalty, HyperCITY Nagendra Pratap Singh, Head, Raymond Prashant Pandit, Vice President, Bombay Dyeing Sandeep Jabbal, IT Head, Marks & Spencer Vinay Bhatia, CEO - Loyalty & Analytics, Future Group Meheriar Patel,CTO & VP IT, The Mobile Store Arun Gupta, Managing Partner & Director, Ingenium Advisory

17:30 – 18:45 hrs

THOUGHT LEADERSHIP CONCLAVE: CASE STUDIES, DISCUSSIONS, NETWORKING at IRF powered by HCL DELIVERING OMNI-CHANNEL EXPERIENCE – THE DIGITAL IMPERATIVE TO ENGAGE WITH CUSTOMERS The rise in internet penetration along with increasing smartphone adoption, an aspiring and growing middle class population, favourable demographics promising growing purchasing power, increasing presence on social channels and networking, and coupled with the commentary that Indian economy is poised to grow to be in the top three, has set the stage throwing open the opportunities like never before for companies to engage with customers across all digital channels, deliver innovative Business Models, products and services and provide an ‗unified experience‘ to their customers. To start with how do Brick and Mortar companies go ‗online‘ , provide their customers the seamless and consistent experience across the online and offline worlds, deliver superior and differentiated shopping experience and at the same time grow their revenues and profits. What issues and challenges do companies face in embarking this Digital transformation journey, whether in terms of Technology, capital spend, Capex vs Opex decisions, Cloud adoptions, Platform integration, legacy applications modernization, and delivering the agile layer of ‗Systems of Innovation‘ . How do companies provide truly Omni channel experience to their customers that offers relevant, contextual, and personalized engagement across all customer touch points to transact commerce, drive Brand perception, deliver customer service, increase loyalty, retain and grow customers.           

Lead Speaker and Moderator: Narayan Kashyap, HCL Chetan Chaturvedi, CIO, Head Business Process Architecture & Technology, Reliance Digital K G George, VP – Retail, TTK Prestige Kiran Komatla, AVP – IT, Burger King Nihir Parikh, Chief Business Officer, Nykaa.com Ponnu Subramanian, Chief Operating Officer, Max Hypermarkets (SPAR India) Sunil Nair, Senior VP – Technology and Business Solutions, Spar Hypermarkets (Landmark Group) Krishnakumar Avanoor, Sr GM – Ecommerce, BI & Analytics, Shoppers Stop Savio Cardoz, Dy Retail Head, Shaze Anil Shankar, CCA & VP, Shoppers Stop Ms M Guha, Gloster

September 22, 2016 (Thursday)

11:15 – 12:30 hrs THOUGHT LEADERSHIP CONCLAVE: CASE STUDIES, DISCUSSIONS, NETWORKING at IRF powered by ADOBE BUILDING AN EXPERIENCE-LED RETAIL BUSINESS: CONVERGENCE OF PHYSICAL AND DIGITAL DRIVEN BY DATA Customer expectations for service and personalization are higher than they‘ve ever been. Let‘s explore how we can evolve and streamline our digital marketing to thrive in this new environment. How can we make it easier to bring together retail analytics and content from across every channel to create better customer experiences. In the session find out how and discuss on how to:  

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Find the right customers - Reach out to new customers, audiences and segments. Know how to allocate your budget toward the most useful channels for greater returns. Give them what they‘re looking for - Show each customer a unique brand experience that blends perfectly with online and offline channels. Streamline your processes and take advantage of centrally stored assets to efficiently create more relevant content. Mobile is your window display - Mobile purchases are growing exponentially. Avoid outside vendors and take control of your mobile experience. Simplify the way you create, deliver and optimize your mobile website and apps and incorporate them more fully into the shopping experience. Loyalty requires a relationship - To retain your most valuable customers, you need to understand them. Reach out with authenticity — showing that you know their ongoing interests and needs.

Vaishak Venugopal, Principal Solution Consultant, Adobe Piyush Chowhan, CIO, Arvind Brands Ranjit Satyanath, Retail CIO, Infiniti Retail Anil Shankar, CCA & VP, Shoppers Stop Shirish Kalamkar, Head IT, Major Brands Tanvi Malik, Co-Founder, Faballey.com

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Vishal Kapil, Director - IT, adidas Group Avnish Anand, VP, CaratLane.com Sunil Nair, Senior VP – Technology and Business Solutions, Spar Hypermarkets (Landmark Group) Anil Shankar, CCA & VP, Shoppers Stop Kiran Komatla, AVP – IT, Burger King Abel Correa, Head - IT Strategy & Governance, Arvind Limited Manpreet, Vm & Supplychain, Shoppers Stop Ms. M Guha , Gloster Sumit Sharma, COO, Lacoste Tanvi Malik, Faballey.com Vinay Bhatia , Future Group

12:45 – 14:00 hrs THOUGHT LEADERSHIP CONCLAVE: CASE STUDIES, DISCUSSIONS, NETWORKING at IRF powered by TERADATA INTEGRATED DATA DRIVES DEEPER INSIGHTS – REVOLUTIONIZING ANALYTICS FOR RETAILERS Integrated Data Analytics – Executing with Precision While virtually every company has the ability to analyze data, an integrated approach to data analytics helps ensure that all available and relevant data sources are combined from within and outside of the company. Even more importantly, this approach is centered on converting analyses into insights that can be acted upon to differentiate and strengthen the company in the long run. Superior data analytics and insight development will be the differentiator for winning companies to execute with accuracy and agility in this rapidly changing world. What data, infrastructure, and analytical techniques will be required to drive comprehensive analyses? How can these analyses be translated into meaningful insights? We as retailers need to take an integrated approach to data analytics, combining a wide range of information to enable the creation of valuable, ―right-time‖ insights. Understand from the data experts and technology leaders on how to accurately and nimbly execute on business needs, an integrated approach to data analytics and insight development through: 

Seamlessly integrating relevant internal and external data sources and applications like weblog data, machine data, digital and social media, videos and click stream data and combining them

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with your internal customer, supplier and operations data to come up with a differential strategy and real time execution. Automating key analyses for continuous updates to support ongoing reporting and decisionmaking, marketing analytics, operational analytics and financial analytics. Enabling ―right-time‖ decisions through embedded analytics to develop timely insights in response to specific business needs to drive business growth.

Lead Speaker and Moderator: Rajesh Shewani, Head, Technology and Solution Architecture, Teradata India Kiran Komatla, AVP – IT, Burger King Pankaj More, CIO, Walmart India Seshu Kumar Tirumala, National Head - Buying & Merchandising, BigBasket.com Vinod Bidarkoppa, Sr VP, Group CIO & Technology Officer, Future Group Vinod Patel, Director, Deal Naresh Mehta, Deal Sandeep Jabbal,IT Head,M & S Madhavi, Shoppers Stop

15:15 – 16:30 hrs

THOUGHT LEADERSHIP CONCLAVE: CASE STUDIES, DISCUSSIONS, NETWORKING at IRF powered by VINCULUM O2O CONTINUUM OF OPPORTUNITIES - THE BEDROCK OF OMNICHANNEL RETAILING The Offline-Online-Offline Continuum - O2O Transformation Decoded Rise of the online channel has pushed the entire retail industry to innovate and think of novel ways to attract and retain customers. From the customer's point of view, convenience of online retailing is attractive, but physical stores continue to have strong appeal. Access to smartphones and the internet gives customers the flexibility to frequently shift between these channels. This poses a great challenge for retailers on how to provide an omnichannel experience that is personalized but not intrusive. Channel integration aims to ensure that online and offline channels do not compete with each other, but complement each other. And this is where O2O commerce comes into play. O2O Commerce (Online to Offline) is the principle of connecting the Online Digital World to the Offline World through the integration of internet-connected devices. Either customers are driven offline based on online information like e-coupons, store locators or customers are propelled online through call for actions

in the offline world, like: QR codes & mobile payment systems. Online payment and the integration of online and offline systems are the key for success in O2O Commerce. Get deeper insights into the implementation roadmap for the channel integration based on the customer value proposition and dynamic roles of each channel in omnichannel retailing:      

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Offline to Online Strategy – How Brick n Mortar retailers can increase revenues, leverage partnerships and grow customers Online to Offline Strategy – How Online retailers can go global, and collaborate to increase revenues Marketplaces & 3PL/Fulfilment companies- partnership opportunities & their role as a growth catalyst Current IT Landscape and its challenges– How technology can enable O2O for your organization The O2O Transformation – How you can transform your business and delight your customers Latest trends transforming the eCommerce ecosystem, use cases & few success stories of brands who have got their Multichannel Retailing act right Arun Naikar, Head Ecommerce, Fabindia Kinjal Shah, CEO, Crossword Bookstores (Shoppers Stop) Mohit Dhanjal, Director Retail, Raymond Mukti Saxena, Head Marketing & Brand Strategy, Wonderchef Rakesh Mishra, Head of Marketing (Digital and Creative), TARGET India Uzwal Kumar Chatterjee, VP & Head IT, SHOP CJ Network Ranjit Satyanath, Retail CIO, Infiniti Retail Seshu Kumar Tirumala, National Head - Buying & Merchandising, BigBasket.com