HOT TEAMS: HOW TO SIZZLE AND NOT BURN
Tonya Peck & Kent Sullivan, Microsoft June 22, 2011 #DMISeattle
Hot Teams… • Share a common purpose • Sponsor innovation (risk taking) • Create stronger social support system (fosters trust) • Encourage diversity
• Support faster new hire ramp • Foster a community environment • Promote a collaborative approach to problem solving while maintaining individual accountability
Team maturation model
Transforming Interdependence Cohesion
Performing
Tension
Norming Storming
Commensing
Problem solving
Open data flow
Forming
Organization
Dependency
Orientation
Personal Relations
Celebration
Task Functions
B. Tuck man, Stages of Small Group Development Revisited (1977)
Which traits do you experience on your team? Which traits do you want for your team?
Our learning journey… Asking Why + Exploring How + Practicing When Creating a Hot Team
Basadur CPS* Profile *Creative Problem Solving
GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE
IMPLEMENTER: Getting things done
IV
I
GENERATOR: Getting things started
APPLYING KNOWLEDGE
USING KNOWLEDGE FOR EVALUATION
USING KNOWLEDGE FOR IDEATION
OPTIMIZER: Turning abstract ideas into practical solutions & plans
III
II
CONCEPTUALIZER: Putting Ideas together
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Basadur CPS Sample Profile GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE -60
IMPLEMENTER: IV Getting things done
GENERATOR: Getting things started
-40
I -20
USING KNOWLEDGE FOR EVALUATION
-60
-40
-20
0
20
40
60
APPLYING KNOWLEDGE USING KNOWLEDGE FOR IDEATION
20
OPTIMIZER: Turning abstract ideas into practical solutions & plans
II
III 40
CONCEPTUALIZER: Putting Ideas together
60
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Basadur CPS Profile Stages I: GENERATOR
II: CONCEPTUALIZER
III: OPTIMIZER
IV: IMPLEMENTER
Initiator
Idea developer
Test and experiments
Confirms consent with others for changes
Comfortable with ambiguity
Patient Thinker
Creates practical, step-bystep plans & solutions
Makes changes work and stick
Sensitive to surrounding environment
Able to form the “big picture”
Does thorough analysis
Will do and try anything to make solution work
Likes to get things started
Develops understanding
Confirms ideas and opinions
Experiments & alters plans to make them work in real world
IV: IMPLEMENTER
I: GENERATOR
II: CONCEPTUALIZER III: OPTIMIZER
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Generators’ view of Optimizers
IMPLEMENTER: IV Getting things done
II
• Think they are too narrow minded GENERATOR: Getting things started
• Cannot see the big picture • Think they know the right answer but it is for the wrong problem
Optimizer OPTIMIZER: Turning abstract ideas into practical solutions & plans
• “Green eyeshade people” III
II
CONCEPTUALIZER: Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Optimizers’ view of Generators
IMPLEMENTER: IV Getting things done
I
Generator GENERATOR: Getting things started
• Think they are unable to focus on the real problem • Think they start working on 5 new problems before main one is solved • They are hard to pin down
III
OPTIMIZER: III Turning abstract ideas into practical solutions & plans
II
CONCEPTUALIZER: Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Conceptualizers’ view of Implementers
Implementer IMPLEMENTER:
• Think they are dangerous because they’ll do anything IV
I
Getting things done
GENERATOR: Getting things started
• Don’t appear to think first • Bang their heads against the wall
OPTIMIZER: III Turning abstract ideas into practical solutions & plans
IIII
CONCEPTUALIZER: Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Implementers’ view of Conceptualizers • Should not get paid
IV
IMPLEMENTER: IV Getting things done
I
GENERATOR: Getting things started
• Never see them do anything • Always see them thinking
OPTIMIZER: III Turning abstract ideas into practical solutions & plans
II
Conceptualizer CONCEPTUALIZER: Putting Ideas together
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Think of a teammate with whom you have: a smooth relationship a tense relationship Thoughts on their predominate CPS styles?
DMI Conference Attendee Profiles IMPLEMENTER: IV Getting things done
I
GENERATOR: Getting things started
OPTIMIZER: III Turning abstract ideas into practical solutions & plans
II
CONCEPTUALIZER: Putting Ideas together
CPS Profiles By Occupation LEARNING BY DIRECT EXPERIENCE
ENGINEERS
80% USING KNOWLEDGE FOR EVALUATION
DESIGNERS
USING KNOWLEDGE FOR IDEATION
80% ARCHITECTS
80%
LEARNING BY DETACHED ABSTRACT THINKING Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
CPS Profile Differences by Job Role 45.0%
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0.0% Individual contributor
Generators
Sr. individual contributor
First-level manager
Conceptualizers
Second-level manager
Optimizers
Upper-level manager
Implementers
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Basadur Problem Solving Process
ACTION
SOLUTION IMPLEMENTATION
8
PROBLEM FINDING
PROBLEM FORMULATION
1
ACCEPTANCE
7
2
6
3
PLAN
5 EVALUATE & SELECT
FACT FINDING
PROBLEM DEFINITION
4 IDEA FINDING
TEST
SOLUTION FORMULATION
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Overlaying Process with Profiles GAINING KNOWLEDGE
LEARNING BY DIRECT EXPERIENCE
IMPLEMENTER: Getting things done
IV
ACTION
SOLUTION IMPLEMENTATION
8
PROBLEM FINDING
I
PROBLEM FORMULATION
1
ACCEPTANCE
7
2
FACT FINDING
USING KNOWLEDGE FOR EVALUATION
USING KNOWLEDGE FOR IDEATION
6
APPLYING KNOWLEDGE
3
PLAN
5
OPTIMIZER: Turning abstract ideas into practical solutions & plans
GENERATOR: Getting things started
III
EVALUATE & SELECT
PROBLEM DEFINITION
4 IDEA FINDING
II
SOLUTION FORMULATION LEARNING BY DETACHED ABSTRACT THINKING
APPLYING KNOWLEDGE
CONCEPTUALIZER: Putting Ideas together
GAINING KNOWLEDGE
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
Get to know your teammates
Friction provides traction Healthy friction breeds creativity
How will you apply what we’ve explored today? What is one thing you will do different in your team?
Design isn’t in the service business, it’s in the LEADERSHIP business. -Joseph Kinnebrew, artist
How will you apply what we’ve explored today? What is one thing you will do different in your team?
Thank You! “The last thing I look for when starting a project is another me... because I already have one.” Bill Buxton (2007)
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Bibliography • Basadur Applied Creativity, www.basadur.com • The Art of Innovation, Tom Kelly • Conscious Business, Fred Kofman • Creative Approaches to Problem Solving: A Framework for Change, Scott G. Isaksen, K. Brian Dorval, and Donald J. Treffinger • Drive: The Surprising Truth About What Motivates Us, Dan Pink • Group Genius, Keith Sawyer • Five Questions That Change Everything, John Scherer • Flow The Psychology of Optimal Experience, Mihaly Csikszentmihalyi • Forming Storming Norming Performing: Successful Communication in Groups and Teams, Donald Egolf • Presence, Peter Senge
Personality and work style indicators:
MBTI/Basadur Mapping CPSP Styles
MBTI Scale GAINING KNOWLEDGE LEARNING BY DIRECT EXPERIENCE
IMPLEMENTER: IV Getting things done
I
J
USING KNOWLEDGE FOR EVALUATION
OPTIMIZER: III Turning abstract ideas into practical solutions & plans
S I
E N
EI SN TF JP
Generator (Quadrant 1)
-.33** .04 .06 .24**
Conceptualizer Optimizer Implementer (Quadrant 2) (Quadrant 3) (Quadrant 4)
-.10 .35** .04 .22*
.14 -.37** -.04 -.23**
GENERATOR: Getting things started
P
USING KNOWLEDGE FOR IDEATION
II
.28** -.01 -.04 -.23**
APPLYING KNOWLEDGE
CONCEPTUALIZER: Putting Ideas together
LEARNING BY DETACHED ABSTRACT THINKING
Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.
