Groups Online Booking System

User Guide

4 OCTOBER 2016

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

CONTENTS Online Registration

4

Request for Quotation

8

Accepting Quotation

16

Payment

20

Name List Submission

25

Resizing of Group

28

Adding SSR: Meals/ Baggage/ Infant

31

Adding Sub-Agents

35

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Online Registration

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Sign-up Instruction

Are you a Travel Agent?

NO

Sign up as a NONTravel Agent

YES

Are you already a ScootTiger SkyAgent user?

NO

Sign up SkyAgent account here

YES

Sign up as a Travel Agent user here

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

You will receive an email on your SkyAgent ID

One time Online Registration

Please go to groups.tigerair.com -Travel agent*, select Agent registration Email address used to sign up here must match with your Sky Agent account. Please select

-General public select Non Agent registration

* Travel Agents are required to sign-up for SkyAgent account prior to registering. http://groups.tigerair.com/index.php

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Travel Agent Registration

Email address must match with your SkyAgent account If you’re not IATA-registered, input your SkyAgent ID This is your SkyAgent ID

An email confirmation will be sent to you once sign-up is completed.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Request for Quotation

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

New Booking Request Select • •

Ad hoc request for 1 booking Series request for a block of bookings with multiple travel dates

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

New Booking Request - Adhoc Select your journey type

Select Flight if you have more than 1 flight option

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

New Booking Request - Adhoc

Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking.

Eg, put 20 if you have 15 Adults and 4 Children, and you would like a seat for Infant

Click Submit once your request is completed. You will receive the quotation in your designated email within 30mins.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

New Booking Request - Series 1. Select your journey type

2. Select your travel requirements for Onward / Return sector

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

3. Select your day preference if you have, otherwise select all for a complete search

New Booking Request - Series

4. Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking. Eg, put 20 if you have 15 Adults and 4 Children, and you would like a seat for Infant © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

5. Click Add details to confirm the selection

New Booking Request – Accepting Series

6. Select the sectors and click MAP.

7. Groups will be created based on the selection match. © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

New Booking Request – Accepting Series

9. Click Accept. You will receive the quotation in your designated email within 30mins. © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Accepting Quotation

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Accepting Quotation Sign in the GroupRM, select “View Request”, select your Request ID and click on “View response”

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Accepting Quotation

Note the Expiry of the Quotation

Read through our Tiger Group Policy. Click ‘Accept’ to proceed. © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Accepting Quotation

Select your payment preference

Quotation accepted and PNR is given. An email will be sent to you with the next steps.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Payment

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Payment If you select Make payment now Select the mode of payment:

Travel Agent with Agency Account can

choose to settle the payment using Agency Account. © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Payment By Bank Transfer Bank transfer will take approximately 2-3 working days (excluding weekends and public holiday). Payment must reach Scoot-Tiger before the due date. Send an email to [email protected] with a PDF image of bank transfer as proof of payment. Bank charges (if any) will be borned by the payee. Final amount received must be equivalent to final amount due. By Cheque Payment Cheque payment will take about 3-5 workings days (excluding weekends and public holiday). Payment must reach Scoot-Tiger before due date. You have to issue a cheque to: Tiger Airways Holdings Limited Send an email to [email protected] with the 2 PDF files (Cheque image + bank-in slip image) as proof of payment. By Credit Card Payment (^ Processing Fees apply) VISA/MASTERCARD - (For all Booking currency) AMEX - (For all Booking currency, except for CNY) JCB - (For Booking currency in SGD and JPY only) Please email to [email protected] the following Credit card details: Credit Card Type: VISA/MASTERCARD/AMEX/JCB Credit Card Number (please omit space and dash): CVV: Name on Card: Expiry Date: Please note that an admin fee of S$30 will be imposed for each declined transaction. Ensure you have sufficient credit, and correct card details before submitting for payment. ^ S$10 per passenger per 1-way travel.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Payment Currency

SGD

USD

HKD

THB

Beneficiary bank

Standard Chartered Bank (Singapore)

Beneficiary Name

Tiger Airways Holdings Limited

Swift Code

SCBLSGSG

Bank Code

7144

Branch Code

001

Account Number

0102317402

0170288137

0170737152

0170741990

Intermediate Bank

NA

Standard Chartered Bank New York

Standard Chartered Bank Hong Kong

Standard Chartered Bank Bangkok

Intermediate Bank Swift Code

NA

SCBLUS33XXX

SCBLHKHHXXX

SCBLTHBXXXX

Currency Beneficiary bank

PHP

Beneficiary Name

MYR Standard Chartered Bank

IDR

Tiger Airways Singapore Pte Ltd

Swift Code

SCBLPHMM

SCBLMYKXXXX

SCBLIDJXXXX

Bank Code

NA

NA

50

Branch Code

NA

NA

0306

Bank Address

SCB Head Office Ayala Avenue Makati City

No.36 Jalan Sultan Ismail, Ground Floor, 50250 Kuala Lumpur, Malaysia

Jln Prof.Dr.Satrio Kav 164, Jakarta 12930

Account Number

0146-5925278-13

312194653224

306-1009143-0

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Payment

Currency

CNY

Beneficiary bank

中国工商银行股份有限公司广州天河支行

Beneficiary Name

新加坡欣丰虎航空公司驻广州代表处

Bank Address

Account Number

Currency

广州市天河区天河东路102号

3602013419201137634

AUD

Beneficiary bank

United Overseas Bank Limited

Beneficiary Name

Tiger Airways Singapore Pte Ltd

Swift Code

UOVBSGSG

Bank Code

7375

Branch Code

040

Bank Address

Changi Airport Branch, B16-017, Changi Airport Terminal 2 Singapore 819643

Account Number

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

3689000086

Name List Submission

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Name List Submission Select Name list Indicate your request ID or PNR and click Search

Click on to submit names.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Name List Submission 1) Download the right template version, complete and save. 2) Choose File for upload 3) Click Upload Infants to be added in same order sequence of passenger list Please verify all passenger details.

Click Save if names are subject to changes Changes are allowed 48hours before departure Click Save and Submit if names are confirmed. No changes to the booking will be allowed.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Resizing of Group

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Resizing of Group 1. Select Request

3. Click Raise Request to resize

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

2. Indicate your Request ID, Click Search

Resizing of Group Reduce the group size

Increase the group size

Indicate the number of passengers to upsize/downsize and click raise new request. Upsize(< 10): A new quotation on the additional pax will be sent. Deposit payment is required for the 1st booking before you can accept the new Upsize request. Make a new request if >10. Downsize: An email will be send to you once downsize is approved. Group Policy apply.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Adding SSR: Meals/ Baggage/ Infant

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Add SSR All SSR must be added at least 72 hours before first flight departure.

Indicate either Request ID, or PNR in the search

Click View SSR to add Meals/ Baggage/ Infant © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Add SSR

Select the preferred meals

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Add Baggage

Add Infant Infant details to be uploaded at name list submission

Add SSR

Click if the same meal / extra Baggage is to be applied to all pax

Additional amount to be paid and click proceed to pay by Agency Account. Refer to Payment for other mode of payment.

All SSRs added are Non-refundable. © © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Adding Sub-Agents

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Add Sub-Agents

Click Add User and complete the details. Refer to next slide for Agent Roles.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Add Sub-Agents Travel Admin

Travel manager (TM)

Raising request View the request Make payment Update name list Booking analytics Request resize User details (Add, View and Edit User) Add SSR Reports Support

Raising request View the request Make payment Update name list Booking analytics User details(Add, View and Edit User) Reports

Travel agent/Employee (TA) Raising request View the request Make payment Update name list Booking analytics

* Only the user who requests for quotation, make payment, etc will receive the mails from the tool. Travel admin will not get the mail copies.

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)

Contact Us [email protected]

© © Copyright Copyright 2016 2016 Budget Budget Aviation Aviation Holdings Holdings Pte Pte Ltd Ltd (REG (REG NO: NO: 201613242N) 201613242N)