A publication from the International Association of Interviewers

2016 ISSUE 2

FEMALE and MALE Team Interviewing Concepts Inside this Issue Elite Training Day Recap Legal Aspects Cyber Corner CFI of the Year Spotlight Interview Rationalization of the Quarter © 2016 International Association of Interviewers

CFInsider Q2 - 2016

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IAI AdvisoryCommittee

From the Desk of IAI’s THE HAIRMAN Executive Director

Letter from the Chairman

LETTER FROM

DanAdvisory Doyle, CFI, Beall’s Dept. Stores IAI Committee

C

[email protected] Dan Doyle, CFI, Beall’s Dept. Stores Wayne Hoover, CFI, WZ [email protected] [email protected] Wayne Hoover, CFI, WZ The International Association of [email protected] Debbie Maples, CFI, Gap, Inc. Interviewers (IAI) celebrates its [email protected] 1st birthday at NRF. Launched at Debbie Maples, CFI, Gap, Inc. [email protected] the last NRF conference last year Kirk Lonbom, CFI, Illinois State Police [email protected] Kirk Lonbom, CFI and now almost 6,000 members Illinois State Police strong, we are experiencing Mike Marquis, CFI, TJX [email protected] growth and a demand for [email protected] Mike Marquis, CFI, TJX education and resources in [email protected] May, CFI, LP Innovations the Loss Prevention sector. [email protected] Please come celebrate with us at booth #1723 Steven May, CFI, LP Innovations Chairman Advisory Board Well, weIAI just finished gathering for Elite Training Day at Best Buy’s corporate headquarters. The facilities where we will be offering special promotional [email protected] RayCotton,CFI,Facebook

of the IAI Advisory Board

werehard outstanding as was theit’s hospitality shown to the group. Those of you who were there know the quality It’s to believe that that time of year again! rates on membership with NRF exclusives, [email protected] Ray Cotton, CFI of the speakers and the great continuing education that days. The National Retail Federation Loss Preventionwas provided as welloverasthe two celebrating our Capital One conference in San Diego is just a few days away. accomplishments. Thank you DavidLund, CFI,Dick’sSportingGoods [email protected] Planning is already underway for the 2017 Elite Training Day with a tentative plan to have the program in [email protected] I hope we will have an opportunity to see you to our members who have the Chicago area. Ifof you have anyare suggestions for presenters a topic that you think might be interesting to David Lund, CFI there. For those you who CFIs, stop by the or made this association a success. JohnMillner, CFI,Sporting IllinoisState Senator Dick’s Goods the group, please pass it along to either myself or Wayne Hoover. International Association of Interviewers booth In addition, GDIT (formerly [email protected] [email protected] number 1723 to pick up your CFI ribbon for your Vangent), IAI Diamond Sponsor, It seemstag. unbelievable we of areyou already past event looking forward to meeting everybody at John Millner, CFISolutions (Ret.) name We hopethat each who arethat CFIs willand booth Walter Palmer, CFI, PCG #404 and LP Software, IAI Illinois State Senator the National Retail Federation Loss Prevention Conference in Philadelphia this month. The conference [email protected] wear your ribbon proudly since you have worked Gold Sponsor, booth #1426 will [email protected] promises to be another wonderful learning experience and an opportunity to network with old and new hard to obtain the designation. be giving away two iPad minis Scott Oser Shane CFI, WZ friends and acquaintances. Walter Palmer, CFI,Sturman, PCG Solutions during the conference from [email protected] [email protected] While you’re at the booth take a moment and our booth. Please stop by our If you are to make NRF in Philadelphia, I hope you will plan on joining us for the W-Z party! As usual meet theable Executive Director of the International Sullivan, booth to see how you can be entered to win one ShaneMark Sturman, CFI,CFI, WZGT W-Z will start the at 10 PM onBill June Pawlucy. 15, 2016 at the Field House, which is just a short walk from [email protected] [email protected] Association offestivities Interviewers, of these cool Apple products. You can also submit the hotels Pennsylvania Convention Center (conference location) and continues until 2 AM. We look Bill has and a tremendous amount of experience an entry at either GDIT’s (formerly Vangent) or MarkDr.Sullivan, CFI, GT David Matsumoto forward to seeing you and there!he has helped us make with associations LP Software’s booths to increase your chances of [email protected] Humintell great strides over the last year to increase our winning. You must be present to win and no more [email protected] Dr. David Matsumoto, Humintell Lastly, I would like welcome Joe Davis, LPC as our newest member of IAI’s Advisory Board. membership andtosponsorships. Also,CFI, youCPP, might than two entries per person. [email protected] Joe is a Senior Regional Asset Protection Manager at Walmart. We are very excited to have him on board. Melissa Mitchell, CFI want to ask about the plans for next year’s Elite LifewayMitchell, Christian Stores Melissa CFI Training Days on February 11th and 12th, 2014. As we continue to grow, we also continue to [email protected] Sincerely, Lifeway Christian Stores We plan on having some incredible speakers to add key staff members that will help us with this [email protected] enhance your interviewing growth. I would like to introduce the newest Alan Tague, CFI, Gander Mountain David E. Zulawski, CFI, CFEskills. CFI, Gander Mountain [email protected] member of our team, Scott Oser, CorporateAlan Tague, Chairman, IAI Advisory Board Finally, for those of you who are able to attend Relations Director. Scott’s role is to help us [email protected] Valentine, CFI, Sterling, Inc. the NRF Loss Prevention Conference we hope focus on adding new company members for theKevin Kevin Valentine, CFI, Sterling, Inc. [email protected] you will join the WZ group at our 31st annual association. We cannot underestimate the value IAI [email protected] party from 10 PM to 2 AM on Wednesday evening can bring to a company seeking to gain exposure Craig Cronheim, Craig Cronheim, CarMax CFI, CarMax at the Whiskey Girl, 702 5th Avenue, San Diego, to the largest concentration of interview and [email protected] [email protected] CA 92101. The event is sponsored by: WZ/CFI/IAI/ interrogation decision makers. We have created an Don Berecz, CPA, CFIInc Kathleen Smith, CFI, CFE, Safeway WZ Technologies plus eBay, The Loss Prevention infrastructure for companies to create meaningful The International Association of Interviewers (IAI) is proud to introduce its [email protected] Georgia Southern University Foundation, Verisk (Aspect, LERPnet, Enabl-U), and deep relationships with our members through [email protected] newest advisory board member, Joe Davis, LPC, CFI, CPP. Joe Davis, CFI is a and Security Resources. many and varied opportunities. Douglas Wicklander, CFI, WZ Senior Regional Asset Protection Manager at Walmart. Davis has spent the last 20 years mastering the area of operations, loss prevention, investigations, and Scott us with to over years of marketing technology in the retail industry. Fromcomes Threat to Assessment Risk17Management Sincerely and Workplace Violence, David is well-educated. Davis was also selected by an David E Zulawski, CFI, CFE continued... industry leading publication as one of the top 40 retail leaders under 40.

Kathleen Smith, CFI, Safeway Inc. [email protected] [email protected] David Zulawski, WZ Rick Manning, CFI, FBI CFI, (Ret.) [email protected] [email protected]

Chris McDonald, Compass Group [email protected] Cary Jones, CFI, HVHC INC. [email protected] Joe Davis, CFI, Walmart [email protected] Douglas Wicklander, CFI, WZ [email protected] David Zulawski, CFI, WZ [email protected]

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FEMALE and MALE Team Interviewing Concepts By Thomas F. McGreal, CFI and Joanne Ryan, CFI

In the past, men and women have been viewed in traditional roles. Currently, these roles are becoming more blended, especially in our field. Both men and women may fail to build the necessary rapport for a successful interview. Either sex may appear unconfident, unorganized, unkempt, uninterested, and disrespectful. Both men and women may be able to develop an immediate rapport, be perceived as confident, extremely organized, respectful, non-confrontational, and very approachable. Depending upon their interview styles, either men or women may have the same positives and/or negatives. Proper non-confrontational interview styles, by either sex, may convince the most difficult subjects to agree to an interview.

Proper non-confrontational interview styles, by either sex, may convince the most difficult subjects to agree to an interview.

Some subjects of interviews are less progressive in their views of men and women. Problems arise when persons interviewed have developed perceptions of others that are difficult to control by the interviewer. Women, because of past social roles, may project nurturing and understanding better than men. Men may speak with women, even against their own self- interest, because of social upbringing that encouraged the protection and respect for women. Some women are viewed as less confrontational and soften the view, by the person interviewed, of the legal consequences resulting from the conversation. Conversely, men may distrust and dislike women because of their own past experience(s) with the opposite sex. Other perceptions of men and women are cultural, giving members of one sex dominance over members of the opposite sex. To members of these cultures, women may appear weak and men may appear strong.

A man and woman, working as a team, may be able to capitalize on the benefits and lessen the negatives of perceptions that cannot be controlled by the interviewer. To be successful, the team must first project a chemistry that suggests confidence, trust, and understanding between themselves. Egos must be put aside and each member of the team must understand his/her role in the interview. This role may change at a moment’s notice, and the transition of assignments must be smooth and nearly unnoticeable. If done properly, the subject of the interview may not be consciously aware of what has occurred. A secondary message of respect, competency, and likability towards the interviewers may also be received by the person interviewed, even if on a subconscious level.

A man and woman, working as a team, may be able to capitalize on the benefits and lessen the negatives of perceptions that cannot be controlled by the interviewer. Continued on page 4

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Female Interviewers vs. Male Interviewers. Is There an Advantage? The investigators’ goal is to obtain a truthful summary of facts. Even if the person is deceptive, the investigators may lock the subject into an untruthful statement that can be impeached later, if changed. Neither truth nor deception will be documented unless the person decides to speak with the investigators. To accomplish this task, the man and woman team must project that they like and respect each other and also develop a rapport with the person interviewed. All three persons must feel that they are members of the same team. Egos must be put aside. Prior to meeting the person to be interviewed, the man and woman team must decide who is better suited to initially lead and conduct the interview. This decision may be based on knowledge of the investigation, past experiences with the person to be interviewed, character traits of the subject of interview, or a gut feeling of whom would be better suited to begin the interview. No matter who is chosen to initiate the conversation, the interview is only conducted by one person. During the interview, if rapport is broken with the initial interviewer a transition must occur. Both members of the interview team must be perceptive and immediately aware of this break in communication. A change of mood may be observed when the person interviewed begins directing his/her responses to the team member chosen for the secondary role. If this occurs, an immediate transition must occur. Now the note-taker becomes the person conducting the interview, and the previous note-taker becomes the interviewer. If both members of the team have their egos in check and believe in the goal of the interview, this transition will be seamless and natural. The person interviewed may even have an unconscious feeling of respect for the team members who are treating each other with respect, and not talking over one another. An exception to this rule may occur when the person interviewed directs questions to the team member in the secondary role to avoid directly answering questions by the team member conducting the interview. The transition may still occur, but the secondary team member, now conducting the interview, should remain nonconfrontational but continue with the attempt to get the subject to respond he the initial question. As the interview is nearing completion the team member conducting the interview should ask the note-taker if he/she has any questions to ask the person interviewed. This is an opportunity to touch upon information that may have been missed by the person conducting the interview. Even at this stage, team members should continue to maintain rapport with the person interviewed. Small talk not related to the issue at hand is acceptable. The trust and rapport already established should not be broken. Future interviews and cooperation may be needed.

Both men and women have been proven to be successful and competent interviewers. After leaving the location of interview, team members should debrief, discussing what went well with the interview, what mistakes were made, and what can be done to improve the next conversation. Team members should be aware that no two interviews are alike and constantly striving to improve their communication skills. Two men and two women may also conduct competent and successful interviews. Problems arise when persons interviewed have perceptions of the opposite sex that cannot be changed through competency or rapport building. It is in these cases that a male/female team may capitalize on these perceptions. It is in these cases that the team member with the more positive perception may continue gathering information and building upon the rapport already gained. Both men and women have been proven to be successful and competent interviewers. Members of each sex are known to succeed when others of the same sex fail. Those who succeed have also been known to fail in certain settings, due to uncontrollable circumstances and perceptions. Encouraging male and female teams may alleviate some of the problems occurring as a result of negative perceptions of either sex. Even if these teams are formed, to be successful, the team must project a chemistry that suggests confidence, trust, and understanding between themselves. Thomas McGreal is a Certified Forensic Interviewer, employed by Wicklander-Zulawski & Associates as a Speaker/Consultant. Thomas was previously employed by the Cook County State’s Attorney’s Office as an investigator, assigned to the Post Conviction Unit. Thomas was also employed by the Chicago Police Department, assigned to the Detective Division. Joanne Ryan is a Certified Forensic Interviewer, employed by the Cook County State’s Attorney’s Office as an investigator. Joanne is currently assigned to the Human Trafficking Unit. Joanne is detailed to the Federal Bureau of Investigation, Crimes Against Children’s Task Force. Joanne Ryan was previously employed as an investigator in the Cook County Adult Probation Department. This article is based on Tom and Joanne’s own professional experiences, as partners, conducting successful interviews. Thomas F. McGreal, CFI [email protected] Joanne Ryan, CFI [email protected]

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CYBER CORNER CYBER CORNER By Rhett Asher

Addressing Cybercrime: A Summary of the US State of Cybercrime Survey Each year, the U.S. Secret Service (USSS) in coordination with PricewaterhouseCoopers (PwC) produces the US State of Cybercrime Survey. The report notes that 2015 was “a watershed year for cybercrime”, as the strategies for both committing and preventing cybercrime are constantly changing based on new threat developments. Cybercrime includes a changing array of tactics, but at its most broad level, it can be defined as crime that is committed through the use of computers and the Internet. With the rise of online retail and merchants using mobile point of sale terminals (e.g., Square Space), cybercrime can pose a direct threat to the retail industry. Cyber criminals are targeting the retail industry due to the wealth of payment card data. An understanding of cybercrime tactics used against the retail industry holds important weight, as cybercrime committed against the industry has the potential to harm both companies within the sector, as well as consumers more broadly.

Cyber criminals are targeting the retail industry due to the wealth of payment card data. USSS/PwC found that companies are beginning to place more of a focus on addressing cybercrime, with 76% of respondents to the survey stating they are more concerned about cyber threats this year than last year. Similarly, cybercrime is an issue that affects businesses both big and small, requiring all organizations to be hyper vigilant about tackling cybercrime. According to last year’s report, new developments in cybercrime in 2015 include:

• Cyber-attacks are becoming both more frequent and more public in scope. • The motives of cyber attackers are becoming more varied, as entities beyond traditional hackers are more commonly committing cybercrimes (including nation-states and current employees of companies). • Distributed denial of service (DDoS) attacks are becoming more common, in which damage is done by disrupting websites, blocking customers from interacting with these sites. • Ransomware attacks are also becoming more prevalent, in which attackers control a company’s data until a ransom is paid. • Instances of wire fraud have been on the increase, oftentimes beginning with phishing campaigns that target top executives in a company.

In order to ensure that organizations remain one step ahead in addressing cybercrime, consider taking the following steps:

IT Security Budget: Ensure that your security spending matches your company’s needs for cyber protection. Appropriate levels of spending will vary based on industry, and increased levels of spending alone do not guarantee effective cyber protection. Risk Management: Design an effective multi-department oversight program for addressing company-wide risk. Cyber security needs to be treated “as an overarching corporate risk rather than simply an IT risk.” Continued on page 6 CFInsider Q2 - 2016

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Addressing Cybercrime: A Summary of the US State of Cybercrime Survey

Cyber Risk Analysis: Undertake formalized quantitative estimate of cyber risks using the cybersecurity value at risk approach. Table Top Exercises: Perform simulations of cyber-attacks in order to ensure that your company can respond properly when real threats arise. Information Sharing: Ensure that information on cyber risks is constantly shared within and between companies using Information Sharing and Analysis Organizations (ISAOS). Note that design and unification of ISAOs is an ongoing process, and standardization has not yet been completed. Training: Always couple investments in new technology with employee training and awareness in order to ensure that devices are being used correctly and are protected against cyber risks. Third Party Risk: Address third-party risks that can indirectly impact the cybersecurity of your company through due diligence of security

capabilities.

Management: Ensure that stated roles of CISOs and CSOs constantly evolve to address new cyber security needs. Engage your company’s Board of Directors in understanding cyber risks through the use of frequent (preferably quarterly) presentations by the Chief Information Security Officer (CISO) or Chief Security Officer (CSO). By taking into account the recommendations noted in the survey, your company will be able to detect and prevent cyber threats from becoming reality. In the retail industry, this vigilance is of special importance, as effective cyber security strategies can both protect your company’s online commerce channels, as well as protect the personal data of valuable consumers more broadly. For Assistance or questions, feel free to contact: Rhett Asher Director of Business Development CONTROLTEK 95 Dermody Street Cranford, NJ 07016 Phone: 908-603-0885 e-mail: [email protected]

VIDEO INTERVIEWING TIPS Make sure to check out all of IAI’s Interviewing Tips! This issue, Wayne Hoover, CFI outlines “Suspect Strategies” Which will you employ? Check it Out! Click Here.

“It is life's only true opponent. Only fear can defeat life.” Yann Martel Life of Pi

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LEGAL ASPECTS Can an organization ban its employees from audiovisual recording in the workplace? National Labor Relations Board Decision Whole Foods Market, Inc. And United Food and Commercial Workers, Local 919 and Workers Organizing Committee of Chicago. Cases 01-CA-096965, 13-CA-103533, and 13-CA-103615 December 24, 2015 The primary issue in this case is whether Whole Foods Market violated section 8 of the National Labor Relations Act by prohibiting recordings in the workplace without management’s approval. The decision in this case by the NLRB overturned an October 2013 decision by Administrative Law Judge, Steven Davis. At issue were two rules in the Whole Foods General Information Guide (G.I.G) appearing under the subheading “Team Meetings” and stating: In order to encourage open communication, free exchange of ideas, spontaneous and honest dialogue and an atmosphere of trust, Whole Foods Market has adopted the following policy concerning the audio and/or video recording of the company meetings: It is a violation of Whole Foods Market policy to record conversations, phone calls, images or company meetings with any recording device (including but not limited to a cellular telephone, digital recording device, digital camera, etc.) unless prior approval is received from your Store/Facility Team Leader, Regional President, Global Vice President or a member of the Executive Team, or unless all parties to the conversation give their consent. Violations of this policy will result in corrective action, up to and including discharge. Please note that while many Whole Foods Market locations may have security or surveillance cameras operating in areas where company meetings or conversations are taking place, their purposes are to protect our customers and Team Members and to discourage theft and robbery.

In internal investigation being investigated by a corporation’s lawyers there is a potential conflict of interest should they attempt to represent both an employee and the Corporation.

The second rule appears under the heading “Team Member Recordings” and states: It is a violation of Whole Foods Market policy to record conversations with a tape recorder or other recording device (including a cell phone or any electronic device) unless prior approval is received from your store or facility leadership. The purpose of this policy is to eliminate a chilling effect on the expression of views that may exist when one person is concerned that his or her conversation with another is being secretly recorded. This concern can inhibit spontaneous and honest dialogue especially when sensitive or confidential matters are being discussed. The sole witness to testify was Whole Foods’ Global Vice President for Team Member Services (human resources), Mark Ehrnstein. He testified that the rules had been in effect since approximately 2001 when he drafted the general information booklet. He also testified that the rules apply to all areas of every store, its parking lot and applies to both employees and managers.

Vice President Ehrnstein also represented that an essential part of the culture at Whole Foods was that employees have a voice and are free to “speak up and speak out, on many issues work related or not.” Town hall meetings, store meetings, and open forums are often held to discuss work issues. He said that allowing recordings in these meetings would have a detrimental effect on the openness and workers would be reluctant to voice opinions about management or store issues. At issue was whether these two rules would chill or restrict employees from activities protected by Section 7, which addresses and protects employees’ rights relating to union activity. An employer rule which is unlawfully overbroad “when employees could reasonably interpret it to encompass protected activities” must be removed from the employee handbook. The Administrative Law Judge determined that the no recording rule did not restrict Section 7 activity because it “does not prohibit employees from engaging in protected, concerted activities, or speaking about them,” and because “making recordings in the workplace is not a protected right.”

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Legal Aspects The NLRB general counsel took exception asserting that recording conversations in the workplace is a protected right, and he points out that it is uncontested that the company would apply and enforce the rules at issue in circumstances where employees are engaged in Section 7 activity. Thus, employees could interpret these rules as hindering their Section 7 rights.

Findings The NLRB overrode the judge’s opinion and found that Whole Foods Market has engaged in unfair labor practice within the meaning of Section 8 that prohibit recordings without management approval. As a remedy Whole Foods was ordered to remove the rules from its handbook and ordered to also do a companywide posting relating to the issue in the case.

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They are Going to Shoot Me on Sight! By Jack Ternan, CFI Loss Prevention and Security professionals never know what they will run into while practicing their trade. This is a true story, which occurred in the late 1970s. I was working as a Security Manager for a major retail store chain located in Dallas, Texas. The store was a building constructed with war surplus concrete in 1946. The building was built so solidly that it was declared a certified “fallout” above ground shelter. The store had a series of doors on each side of the building and the second oldest working escalator in the city. During my tenure, this store had a major shoplifting problem and was the highest reported crime location in the city.

Loss Prevention and Security professionals never know what they will run into while practicing their trade. And like most good LP stories this one starts with shoplifting…

It was summer and the store had only been open for a few hours when a woman came in. She went to the children’s department. The woman moved around the racks of clothing for a few minutes and moved to the merchandise rack closest to a side door. Suddenly, the woman grabbed a large quantity of clothing from the rack and ran out the door activating the EAS equipment alarm. The alarm caused a response from numerous store employees and the chase was on. (Yes, we chased shoplifters in those days.) The woman was running north along the side of the building. She had a bundle of clothing in her arms and looked back numerous times during the run. The woman must have realized we were gaining on her (all six of us.) She stopped and threw the bundle of clothing into a passing dumpster. Relieved of the weight of the clothing, she picked up speed and was last observed going down a side street followed by one of my youngest track-star employees. The other five of us stopped, recovered our breath, retrieved the merchandise from the dumpster, and then returned to the store. The track-star employee caught up to the suspect a few blocks from the store and was escorting her back, when a car pulled up beside them and a male exited the vehicle asking what was going on. The male then struck my employee causing him to fall to the ground. The man and woman then got into the car and drove off. My employee returned to the store and reported what had happened. He was not hurt other than his pride at losing the suspect he had worked so hard to catch. The police arrived and started working on their report. We were going through the stack of recovered stolen clothes taking an inventory when we found, lodged in the middle of the stack, a woman’s purse. Inside the purse we found the woman’s ID and a rent receipt dated a few days before for an apartment located at 4706 San Jacinto St., Apt. 206. This was just a few blocks from the store. Due to the fact that “force” was used during the theft, the police determined a robbery offense would be filed. The officers said they would go to the apartment and see if an arrest could be made. It was now shortly past noon and the police had been gone for some time when I was paged to the sewing machine department on the bottom floor of the store. I was coming down the escalator when I observed a short males dress in just a T-shirt and shorts without shoes on. His clothing was completely wet and it was clear he had been out in the thunderstorm as he was dripping water on the store’s floor. I approached the customer, introduced myself and position and asked him if I could be of help. He stated, “They are going to shoot me on sight.” I was shocked at his reply and asked, “Who is going to shoot you?” “The police, man! The police!” I asked him, “What did you do?” He responded, “Nothing, man! Nothing!” Continued on page 10 CFInsider Q2 - 2016

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They are Going to Shoot Me on Sight! I asked him to calm down and to tell me what happened. He explained, “I was in my apartment watching TV and minding my business, when all of the sudden I hear someone banging at my door. I got up to answer the door and I heard a man say, ‘Let’s just kick the door in and shoot them on sight.’ I did not wait, I just jumped out of my window and I have been running ever since.” I knew he must live nearby, and I asked him, “Where do you live?” And he responded, “4706

San Jacinto St., Apt. 206 A.”

I replied, “Sir, normally I would not know what to say, but I believe the police were looking for someone else living in the next apartment 206. Not your apartment!” He looked back at me and replied, “No man they are going to shoot me on sight!”

What was I to do with this guy?

I escorted the man to my office as I wanted to get him out of sight of my other customers, and I did not know what I was dealing with. In the office I asked the man to be seated and called 911. I explained to the operator that I had a man in my office who said he was running from the police and that he stated they were going to shoot him on sight. I was met with silence on the other end of the line. The 911 operator asked me to repeat myself, and I did. The operator stated the police were in route.

I was shocked at his reply and asked, “Who is going to shoot you?”

I explained to my wet friend that everything would be ok. I told him I would prevent the police from shooting him and that I was sure that he was wrong in believing they were looking for him. The man was emotional and upset when the police walked into my office. He expected the police would shoot him upon their arrival. The police officer asked me what was going on and I explained the circumstances surrounding what had occurred that day at the store and the situation with the suspect’s address. The officer asked for the man’s ID and called in for a record check. The man was found clear on warrants and, other than one occasion when he was handled for a psychotic incident, had no record. The officer attempted to explain to the man that the police were not looking for him. The officer then told the man, “You need to leave this nice man’s office and his store.” The reply was, “Oh I know what you are trying to do, I was on the police force at one time, I know for a fact no police officer will shoot a man with his hands up in the air. Trust me.” I looked at the officer, waiting to see how he was going to handle that reply. The officer was in deep thought for a minute and responded, “There is not a man on the Dallas Police Department who would shoot a man with his hands up in the air. All you have to do is put your hands up and walk out of this man’s store.” The man looked at me and I nodded my head and said, “I was on the police force at one time, I know for a fact no police officer will shoot a man with their hands up in the air. Trust me.” The man replied, “Ok, but are you sure?” I nodded. He then walked out of my office with his hands in the air. You all can imagine the sight of this man leaving my office, followed by the uniform police officer and then me, walking through the entire store and out of the door. What a sight indeed! I left them at the door feeling good.

Be flexible and be able to think on your feet. Story ended, right? No, not yet, a bit more.

The officers and the man had been gone from the store for over an hour when I was paged to the jewelry department on the main floor to speak to a police officer. I knew the officer by his nickname, Cigar. The officer was nicknamed for always having a cigar in his mouth. This cigar would vibrate up and down or side to side depending on the degree of his agitation. Walking up I noticed his cigar in constant movement from side to side. On seeing me he said, “Jack,

the air?”

do you know anything about this idiot across the street at the 7-11 with his hands up in

Let me close with a few final points about my story: 1. When field interviewing one needs to be very careful, you will most likely be dealing with someone you do not know, and that person may be someone with an ongoing mental problem. 2. Be flexible and be able to think on your feet. (As the police officer did.) There may not be a procedure covering what is happening, or you may not have experience in this type of issue. 3. Coincidences do happen. But three in one day? 4. Fact can indeed be stranger than fiction.

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CFI SPOTLIGHT INTERVIEW CFI Spotlight Interview - Hector Erazo, CFI (CFI OF THE YEAR WINNER) This CFInsider edition spotlights Hector Erazo, CFI of Walmart. Hector has been in the field of retail Loss Prevention, Safety, Audit, Asset Protection, and Investigations for the past 18 years holding a Bachelor’s of Science degree in Business Management from the University of Phoenix. Being employed with Walmart Hector is responsible for all aspects of loss prevention in eleven locations from Los Angeles to San Diego in Southern California. Prior to Walmart; Hector held positions with Northgate Markets, Target, IKEA, and Kmart. Hector, as a CFI, holds the “Legacy” classification presenting this designation with dignity and respect while representing the WZ organization. Hector is the recipient of the 2015 CFI of the Year Award. Please learn a little more about Hector below in this spotlight edition. My career in the loss prevention industry started like many others. While working on the operations side of the retail world for a small grocery chain, I was approached by a senior loss prevention manager during one of their store visits. I was asked if I was interested in joining the loss prevention team as a rotating multiple-store loss prevention agent. I had never considered loss prevention before, but I was up for the challenge. From there I was off and running in the world of loss prevention. Next was my first experience in “big box” retail environment holding a position of loss control agent for Kmart in Compton, CA where my productivity excelled. I was quickly promoted to my first manager position as a Loss Control Manager. This took place in 2000. One thing I learned very quickly in my career in loss prevention is I am only as good as my team. One thing I learned very quickly in my career in I teach and mentor through the experiences I have been involved with taking a piece from every loss prevention is; I am only as good as my team. situation and learning from it then passing those items to future loss prevention managers and executives. That is why I take pride in those who I have supervised in the past and currently. I have had the opportunity to teach, train, coach, and mentor for the future. I get a great sense of accomplishment knowing I have played a small role in the career development for others. I feel tremendously fulfilled as my team continues to grow and succeed in their respective fields and organizations. I earned the CFI designation in the year 2012; I was very interested in the ability to detect deception and knew while effectively interviewing subjects, victims, and witnesses would benefit my future career growth. The CFI designation further assisted me when I was trying to excel my career from a single-store manager to a district position as a Sr. Asset Protection Investigator. The CFI designation was an investment in myself and shows a commitment to ongoing education and professionalism. I have benefited from positive exposure during investigative and corporate settings. The networking opportunities are great as it has assisted me at the Elite Training Day in Pleasanton, CA and online with LinkedIn, as I accept all CFI member connection invites. The CFI designation is recognized as an industry standard and is becoming a preferred requirement by employers.

The CFI designation was an investment in myself and shows a commitment to ongoing education and professionalism.

In years past I have been nominated by colleagues for the CFI of the Year but when I received notification this year 2015, I was in the running as a top 5 nominee I was pleasantly surprised. After receiving the notification, I sat back and thought about it; this is when the excitement really kicked-in! With that being said; I am proud to accept the CFI of the Year Award. This honor of the designation covers a very broad range of leadership and field positions in the industry while holding the highest standard in the science of interviewing and Continued on page 13

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CFI Spotlight Interview investigations. The CFI network will continue to grow and strengthen as WZ expands into Latin America and Europe. The International Association of Interviewers is well positioned to support the growing demand for interviewing tools and training for the future of the industry while supporting both private and public sectors. In concluding this interview with Hector, the CFInsider Spotlight Committee learned more about him. Hector proposed to his wife on a helicopter flying over the Palos Verdes, CA coastline overlooking a 33 yard-long banner that read, “Bernice will you marry me?” As being a focused father of 4 with ages ranging from 22 years of age to 9 months he can be quite romantic. You will also find Hector exploring locally and abroad as on one occasion while backpacking through Italy, he ran into an elementary school friend who he had not seen for decades and was also on vacation. He recognized Hector from across the street and yelled out to him. Aside from startling Hector, it proved to him that it is truly a “Small World!” Lastly, Hector considers himself an aspiring author. He has had a little project in mind for quite some time now and will begin working on it very soon. Look out for him on the best sellers list in the future.

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RATIONALIZATION OF THE QUARTER Group Travel Rationalization: Taking the family with you.

Sometimes people make a bad decision, but they do it for reasons that are not bad.

State-It: Sometimes people make a bad decision, but they do it for reasons that are not bad. Parents want the best experiences for their children, and work hard to give them a better life. But sometimes, the parents cross the line. Story-It: It reminds me of a case I worked a while back. One of our executives was scheduled to travel to Tokyo for business. Because of his level in the company, our corporate travel booked him a first class airline ticket, plus premium accommodations. However, he decided that he wanted his family to travel with him on this business trip. Instead of paying for their expenses, he refunded his first class ticket, and used the funds to by coach class tickets for himself, his wife, and his son. He also downgraded his hotel room class, so that he could have a separate adjoining room for his child. Once he arrived, all of the family expenses, including meals, entertainment and lodging, were charged to his corporate credit card, which the company eventually paid. After this was discovered, I sat down and talked with him. He was a good guy, a loving father, and just wanted his family to experience Japan. In his mind, the company was going to pay the same rate whether it was one first class ticket, or three coach tickets, so he had convinced himself it wasn’t a problem. However, once we talked, he acknowledged that what he had done was wrong, and that the company should not have to pay for his family’s vacation. He was simply a

husband and father who wanted to share an adventure with his family.

Moral-It: This wasn’t a bad person. This was a good person, well-respected and highly valuable, who made a bad judgment call. He was simply a husband and father who wanted to share an adventure with his family.

Link-It: You see, that’s why they send people like me out to do these investigations, so we can know what kind of person we are dealing with, and what their mindset was.

LINKS of INTEREST In The Confessions, FRONTLINE producer Ofra Bikel (Innocence Lost, An Ordinary Crime) investigates the conviction of four men -- current and former sailors in the U.S. Navy -- for the rape and murder of a Norfolk, Va., woman in 1997. In the first television interviews with the "Norfolk Four" since their release, Bikel learns of some of the high-pressure police interrogation techniques -- the threat of the death penalty, sleep deprivation, intimidation -- that led each of the men to confess, despite the lack of any evidence linking them to the crime. Read more HERE Are children poor liars? Do you think you can easily detect their lies? Developmental researcher Kang Lee studies what happens physiologically to children when they lie. They do it a lot, starting as young as two years old, and they're actually really good at it. Lee explains why we should celebrate when kids start to lie and presents new lie-detection technology that could someday reveal our hidden emotions. See more HERE CFInsider Q2 - 2016

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ELITE TRAINING DAY RECAP Elite Training Day Lives Up to its Name in Minneapolis

The industry’s only conference dedicated to the science of interviewing didn’t disappoint. The 2016 Elite Training Day at Best Buy Headquarters in Minneapolis, MN hosted more than 150 professional interviewers and investigators from around the globe. Invaluable educational and networking opportunities highlighted the day and a half value-packed agenda. A diverse group of attendees from many backgrounds and professions and included Vice Presidents, Directors, Regional and District Managers.

The industry’s only conference dedicated to the science of interviewing didn’t disappoint. ‘CFI of the Year’ Award Winner Revealed

Each year, all of the Certified Forensic Interviewer’s (CFI) selects a recipient for the ‘CFI of the Year’ award. All nominees for this award are nominated by his or her peers. Winners of this award are revealed annually at the Elite Training Day event. This year’s winner is Hector Erazo, CFI, LPC from Walmart. Hector was recognized for going above and beyond the Certified Forensic Interviewer values. Hector also exhibits the highest level of professionalism while interviewing sources, victims, suspects, and witnesses. 2016 Elite Training Day Speakers Included: Mike Yoder, Supervisory Special Agent Supervisory Special Agent (SSA) Mike Yoder has handled investigations from prostitution, drug trafficking, to undercover during his 19 years with the FBI. As a criminal profiler, SSA Yoder provides behavior analysis on single and serial homicides, serial sexual assault cases and adult kidnappings. He shared the personality types he has encountered over the years as a criminal investigator and how to interview each type. Techniques for interviewing even the most challenging suspects were brought to light and shared with the attendees. Dr. Andy Griffiths, Former Senior Detective and Senior Investigating Officer Dr. Andy Griffiths is a former Senior Detective and Senior Investigating Officer, having completed 30 years of police service with the UK police, where he specialized in interviewing and investigation. He is now an Associate Tutor at the College of Policing (UK), Visiting Research Fellow in Criminal Investigation at the University of Derby, and Criminal Justice at the University of Portsmouth, as well as offering training and consultancy to commercial organizations internationally. He has also contributed to miscarriage of justice investigations in the USA, New Zealand and the UK. As a senior detective he led numerous major crime investigations and contributed to UK national policy on police interviewing for over 10 years. Griffiths shared his interviewing and investigation global insights with the Elite group, helping to expand their interviewing and interrogation knowhow regarding the PEACE Model of interviewing and Proper Preparation for a Case. Steven Kaplan, Senior of Counsel, P. A. Steve Kaplan is a senior of counsel at the Fredrikson & Byron, P. A. law firm in Minneapolis where he has represented individuals wrongly convicted of serious crimes as a result of coerced false confessions and false third-party witness statements. He explored the reasons why the Reid interrogation technique, both as designed and as it may actually be implemented, poses the serious risk of wrongful convictions of innocent persons. He also addressed possible reforms to reduce those risks. Kaplan provided valuable information designed to help attendees identify when a false confession may be taking shape within their own interviews and interrogations. Dave Thompson, CFI Dave Thompson, CFI is Director of Investigations, Research and Innovation at Wicklander-Zulawski & Associates (WZ). He handles a variety of investigations and conducts interviews and interrogations across a wide spectrum of clients and diverse cases. As a speaker for WZ, Thompson has presented at seminars, hosted a variety of webinars as well as live broadcasts of training. Thompson is also an active member of the International Association of Interviewers (IAI) and has contributed blogs, video tips and webinars to support the continuing education of IAI members. Thompson reviewed the Brendan Dassey interrogations from Netflix’s "Making a Murderer" documentary, and used that case information to lead an interactive session with the attendees working through potential pitfalls to avoid during interviews and interrogations.

Continued on page 16 CFInsider Q2 - 2016

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ELITE TRAINING DAY RECAP About The International Association of Interviewers (IAI) Founded by the leaders at W-Z, The International Association of Interviewers (IAI) is the only association for CFI designees as well as those dedicated to the art of interviewing and interrogation. IAI’s mission is to provide education, business and networking opportunities to interviewers from all disciplines through valuable resources such as instructive events, useful web content, exclusive webinars and much more. To learn more about IAI membership and existing educational resources visit www.certifiedinterviewer.com.

The International Association of Interviewers (IAI) is the only association for CFI designees as well as those dedicated to the art of interviewing and interrogation. About Certified Forensic Interviewer (CFI) A CFI is a professional with the expertise to conduct a variety of investigative interviews with victims, witnesses, suspects or other sources to determine the facts regarding suspicions, allegations or specific incidents in either public or private sector settings. The CFI designation is rightfully recognized as the premier designation to define those who have mastered the art of interviewing and interrogation. A Certified Forensic Interviewer (CFI) is documented to be Elite and at the top of the field. You can become part of this Elite fraternity through the resources of the International Association of Interviewers.

CFI Andrew Barborak has been promoted to Director of Loss Prevention for Gander Mountain! Andrew has been with Gander Mountain Company for 11 years serving as a Loss Control Analyst, Loss Prevention Manager and most recently Senior Manager of Loss Prevention. Prior to Gander Mountain, Andrew worked in Loss Prevention with Target Stores, the Army and Air Force Exchange Service, Kmart, Menards and also security for a large hospital. He also spent 4 years working in Stores Internal Audit at Target. Andrew has a bachelor’s degree in Criminal Justice from the University of North Dakota and a master’s degree in Security Management from Michigan State University. Andrew has been a Certified Forensic Interviewer (CFI) for 9 years and currently is on the board of directors for the Twin Cities Organized Retail Crime Association (TCORCA). Congratulations Andrew!



SUBMIT AN ARTICLE CFIs!

All CFIs are invited to submit articles, book reviews or other materials for publication. Submission of an article to CFInsider does not guarantee it will be published. CFInsider reserves the right to edit any article for grammar, clarity, and length, but the content or opinions contained therein will be those of the author. Publication of an article, its contents, and opinions do not necessarily reflect the opinion or beliefs of CFInsider or the Advisory Committee. CFInsider Q2 - 2016

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CHAPTER

RETAIL SUPPORTER

U P D AT E S CFI Northeast Chapter is expanding into the D.C./Baltimore market. The first meeting will be held on July 26th. Time and location to be announced soon.

THANK YOU TO OUR SPONSORS DIAMOND SPONSORS

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Interviewers, Investigators and Asset Protection Professionals Have Challenges 41% of retail shrink – equaling $18.1 billion to U.S. retailers – attributed to employee theft

Shoplifting & ORC – ”hybrid” forms of retail shrinkage that may involve employee colluders – cost U.S. retailers an additional $14.6 billion

Online/ cyber fraud – which low integrity employees can facilitate – cost North American merchants an estimated $3.5 billion in 2012 011001100

100101010 010101100 2012 National Retail Security Survey (2014)

2012 National Retail Security Survey (2014)

CyberSource’s 2013 Online Fraud Report (2013)

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The Reid Report® Risk Assessment for integrity, ethics and productivity Information Security Admissions Express for cybersecurity risk exposures Organized Retail Crime Express to deter employee collusion with ORC Employee Safety Inventory for accident prevention Employee Attitude Inventory for efficient investigations and theft audits Express Scales for sales, service, drug avoidance, dependability and more…

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[email protected] • www.hcrm.gdit.com Copyright © 2014 General Dynamics Information Technology. All Rights Reserved.

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ON THE MOVE MARCH

Rob Gibson, CFI was promoted to Senior Asset Protection Manager – West for Under Armour. Nate Frazier, CFI, CPP, LPC was named Vice President and Loss Prevention for Mattress Firm. Tim Lapinski, CFI, LPC was promoted to Divisional Vice President – Loss Prevention for Helzberg Diamonds. Scott Springer, CFI was named Director of Loss Prevention for Michael’s Stores, Inc. Craig Cronheim, CFI was promoted to Vice President of Human Resources and Loss Prevention for CarMax. Eric Chase, CFI was promoted to Assistant Vice President of Loss Prevention for CarMax. Lisa Benson, CFI was named Vice President, Global Investigations Unit/AML Compliance for Citi. Dave Thompson, CFI was named the Director of Investigations, Research and Innovation for Wicklander-Zulawski & Associates.

APRIL

Kwame Acree, CFI was promoted to Regional Loss Prevention Manager for Hermes of Paris. Justin Henkenberns, CFI was named National Loss Prevention Investigations Leader for Restoration Hardware. Gina Guardamondo, CFI was promoted to Vice President of Loss Prevention for Finish Line. Garth Gasse, CFI was promoted to Senior Loss Prevention Manager, Corporate for SSP America.

MAY

Marc Abramson, CFI was promoted to Regional Loss Prevention Manager for ULTA Beauty. Ken Boremi, CFI, LPC was promoted to Vice President of Operations and Loss Prevention for Brookstone. Joseph Biffar, CFE, CFI was promoted to Director, LP & Security for Chicos, FAS, Inc. Chance Bowlin, CFI was promoted to Director Loss Prevention Support at PETCO Animal Supplies, Inc. Marc Heath, CFI was named Director of Security for MarketStreet. Stefanie Hoover, CFI has a new position; National Account Manager – CONTROLTEK USA.

WE ARE THE INTERNATIONAL ASSOCIATION OF INTERVIEWERS 2,500+ IAI MEMBERS

Committed

1,800+ NUMBER OF CFIs

Professional Dedicated Certified Elite

In the past few years… 100+ Promotions of CFIs to Director and Vice Presidents 250+ Executive level CFIs promoted

Get your CFI & IAI Shirts. Online store now open, log in and check it out!

CFInsider Q2 - 2016

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CFIs RECERTIFIED MARCH

John Abbey Joseph Abdullah Raymond Aldaco Jason Baldwin Chad Barnhill Julie Carron Keith Clarke Mike Cox Karyn Cruz Scott Flint Andrew Fox Wayne Gonzales Alonzo Graham Martin Hengst, Jr. Sandra Hughes Michael Magrum William Marshall Steven McKinney Gregory Murphy Shelley Pace Wallace Phillips Boyd Piatt Eric Pidgeon Carol Rusinko Gilbert Salazar Lisa Sampson Saud Sanady Mark Sisti Joseph Styers Daniel Taylor Marilyn Lapierre Robert Zikoski Michael Narciso

APRIL

Nicole Accardi Jeffrey Aldinger Ryan Ashley Jeff Baile Vernon Bales Andrew Barborak James Billman Robert Bolton Ken Boston Markus Bressler John Brocar Muna Buchahin John Burkowski Alecia Camps Barry Cohen Joseph Conte Jason Coren Randy Council Johnny Custer Armanda DaSilva Ron Drake Gayle Eberhardt-Mitchell John Fice Allen Flower Michael Fogg Tracey French David George Matthew Gilligan William Goga Joseph Greco John Guzman Andrew Heimkreiter Jerry Holifield, Jr. Frank Honey Michael Iverson Cary Jones Michael Kaighan Zakary Kaiser Kim Kidwell Jerry Larsen David Lu

CFInsider Q2 - 2016

APRIL CONT'D

Deborah Maples Bryan Martin Michael Mattone Steven McClard William McDermott Dawn McElmury David Miglin Jodie Murphy Jonathon Nagel Dennis Nebrich Caroline Noonan Christopher Norris Tracey Olsen Kelly O'Reilly Walter Palmer Edward Peters Joseph Pfeifer James Phillips Richard Portmann Billy Robinson Daniel Romanic James Russell Jerett Sauer Dino Scaccia Kim Schmidt Brandon Schultz Shawn Segers James Shepherd David Shugan Randall Sneed Scott Springer Mark Storts Karl Swope Brian Tate Ronald Taylor Lou Tessmann William Thompson, Jr. William Tursi Erik Van Herik Michael Velazquez Wallace Walker Brett Ward Don Weldon Dale Werner Ronald Whittington Jeremy Yeomans Javier Zarzosa

MAY

Dorcas Agyei Kourosh Aliha Tyler Andersen Jennifer Avery Tia-Marie Balsamo Kenneth Bennett, Jr. Deanna Bonachea Thomas Cairns Christopher Cassidy David Collins Tommy Conaway Travis D'Antonio Aaron Denbo Hector Erazo Brian Finnicum Ronald Foss Farrah Gentry Joseph Hajdu Scott Halterman Anthony Harms Mark Hassett Willie James Kevin Larson Michael Loox Jeffrey Lour Sergio Martinez John Melli Keara Mitcham Ryan Morgan Patricia Morgan Mark Neapolitan Christopher Olney Denise Roe Scott Samuelson Robert Selah George Shaffer Curte Steele Elisha Toye Donald Ward

CFI The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer’s knowledge of those standards. The ultimate goal is that every person and every organization with a stake in interviewing will benefit from the program, as will the reputation and effectiveness of the entire profession. CFI Code of Ethics The Certified Forensic Interviewer is a professional with the expertise to conduct a variety of investigative interviews with victims, witnesses, suspects or other sources to determine the facts regarding suspicions, allegations or specific incidents in either public or private sector settings. The Certified Forensic Interviewer demonstrates understanding of legal aspects of interviewing and proficiency in interview preparation, behavioral analysis, accusatory and non-accusatory interviewing, documentation, and presentation of findings. Click here to link to the complete CFI Code of Ethics. http://certifiedinterviewer.com/about-us/our-values/

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IAI NEW MEMBERS MARCH

Alejandro Gonzalez Tammy Clark Jonathan Hsieh Sailesh Pratap Kevin Thomas Aaron Wilson Ed Cruz Jeff Teator Scott Lox John Allen Steven Kaplan Carissa Brinkmann Dennis Gandy Robert Hobson Wendell Rudacille Jonah Moore Rob Zikoski Kenneth Williams Jody Warder Joshua Frazier Anthony Hayes Stephen Downey Steven Williams Jose Limon Ilona Bodderij Max Alonso Kourtney Halverson Michael Blomenhofer Andrea Bardeck Jack Ramey Brittney Lopez Ella Mullins Kristin Catucci Steven McKinney

APRIL

Martin Masongsong Amanda Lopes Travis Reside Jodie McDonald Jennifer Garoutte Steven Nichols Robert Summers Douglas Smith Ricardo Fuentes Tamara Genovese Oliver Hartig Lameka Anderson John Stallone Toniere Lee Brad Pearson Kris Patterson Carlos Najarro Ed Benefield Carolyn Pon Elena Ceridono Janetta Gee Chad Tice Walter Metzger Brandon Aaron Deborah Holden Jason Teeples Jeffrey Mosley Ross Cade Johnny Edwards

NEW CFIs MARCH

Brian Akonom James Bishop Richard Bjork Janet Blue Martina Bullard Robert Chunko Lori Dearwester Mary-Elaine Floyd Mike Franco John Hatzis Jeffery Hauck John Howard Chad Hyland Lisa Johnson Allyson Keddington Tim LePelley Jonah Moore Toyce Newsome Laura Rivera Erik Ruiz Kenneth Spurling Chad Stanbery Robert Tidd

APRIL

Edison Fernandez Dominic Ferraro Jennifer Garoutte Justin Gingery Scott Martignetti Joseph Mazzone Megan Moore Marc Ringuette Sonja Lee Upchurch Donald Wilson, Jr. Mark Winscher Craig Yuen

MAY

Carrie Bentley Tamara Genovese Mark Harrison Andrew Medley Melissa Pickard Christina Sirmans Jenna Stephenson Kenneth Williams David Zeigler

Up for IAI Membership Renewal? Click here if you are unsure or want to renew now.

MAY

Preston Brooks Mitch Fletcher Craig Hyatt Nicholas Murchie

CFInsider Q2 - 2016

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UP FOR RE-CERTIFICATION JULY

Sean Allen Benjamin Barnes Teresa Deluca Maureen Desilets Chantal Dunn Jeffrey Dunn Khalid Farooq James Grant Felipe Guzman Scott Harbin Kelly Harrison Jerrico Jordan Jeffrey Kasler Kirk Kiser Scott LaBeau Clint Lee Shaun MacDonald Sheila Martinez Brandon Mathews Christopher Mavroudis Donnell McAlister Joseph McDevitt William McLaughlin Michael Carolyn Old David Pruett Brian Quast Thomas Raasch Ricardo Rivera Charles Shelton Adam Smith Amy Spiehs-Hicks Anthony Starrs Edward Turner Mohamed Noordin Yusuff Marican

AUGUST

Melissa Andeel Sarah Batchelder Amy Becker Charles Berridy Michael Berry Timothy Berry Dennis Bertino Danny Blowe David Brown Neil Browne, Jr. Paul Cain Kerry Clark Keith Clegg Christopher Coffey Steve Crenshaw Daniel Cruz Derek Davis David Doll Frank Fatsie Robin Finney Andrew Fisher John Gallemore Ken Gladney David Henry Glenn Hester John Huss Craig Hyatt Elliott Kirshner Jacy Krogh Lisa Leggette James Lewandoski Phillip Lopresti Orlando Marcano Edith McCormick-Berry Kellen McWhite

AUGUST CONT'D

Scott Mobley Justin Montgomery Larry Moore Gloria Morales Michael Ortiz Herbert Pennington David Pettitt John Pickert Alexander Price Cheryl Regiacorte Frank Regiacorte Dean Reynoldson Curtis Ryals James Sikes William Sims John Slivonik Lynetta Smith Jesse Stanley Michael Stewart Patricia Stewart Larry Stiefel Jasmine Taylor Delana Bennett Michael Temes Graham Twidale Michael Violette Woody Watkins Shawn Weir Jacob Welch Paul Whyte Chengwei Ye Richard Zovishlack Devin Reynolds

SEPTEMBER

Matthew Auger Michael Babich Ken Baum Lisa Benson Frank Borecki Michael Bowers Marcel Cairo Jacklyn Cato Mark Chavez Joseph Egan Michael Fanning Michael Ferlotti Paula Finley Jonathan Grogan Brett Harris Andrew Hines Brent Holley William Kurtzenacker Christine Latour Melissa Lauricello Robert Little Paul Matthews, IV Mark McClain Elena Mencos Valerie Nielsen Charles Olschanski Laura Pacheco Bryan Popowski Michael Ritchie Karen Sandoval Ian Setnar Henry Siemers Thomas Stein David Strait Keith Tobar Mike Valle Jennifer Walker Gary Wasoski David Wind Edward Yerkish Anthony Yuenger Robert Carotenuto

IN THE MEDIA LPM Insider

Mark VanBeest, CFI was mentioned in “Using Big Data to Reduce Loss Prevention Investigation Workload” by Eduardo Coccaro, Elizabeth Jones, and Xiaoqi Liu David Lund, CFI was mentioned in “From Running a Loss Prevention Department to Running a Marathon” by James Lee, LPC. Jason Odell, CFI wrote “Professional Development: Mentoring the Big Jump.” Adam Smith, CFE, CFI wrote “Objective LP Investigations versus Confident Interviews.” Chris McDonald, CFI was mentioned in "Taking Retail Loss Prevention Strategies to a Whole New Industry" by James Lee, LPC.

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Thank You and We Need You! We thank these CFI Committee volunteers and we plea for more! Our volunteers make the CFI designation what it is today! Be active in 2016 by joining a committee. Remember: A committee volunteer receives four (4) Continuing Education Credits toward re-certification per Committee, by being an active member! Pick one below! Sign up

CONTINUING EDUCATION COMMITTEE

MEMBERSHIP COMMITTEE

Co-Chairman

Christopher Finck, AAFES Melissa Lauricello, Brooks Brothers Jason Lotts, CVS/Caremark Mike Marquis, TJX Companies Melissa Mitchell, Lifeway Christian Stores Joseph Picolla, US House of Representatives Thomas Stein, Areas USA Inc. Erik Van Herik, Office Max Douglas Wicklander, Wicklander-Zulawski & Associates, Inc. Kym Willey, Luxottica Retail Wayne Hoover, Wicklander-Zulawski, Inc.

Jack Ternan, G4S Secure Solutions Chance Bowlin, Petco Mike Hannon, Staples Shane Jennings, Music & Arts Centers Inc. Bill Dietzen, Auto Zone Benjamin Robeano, Big Lots Andrew Barborak, Gander Mountain David Miglin, Big Lots David Dehner, Silver Creek Associates Dan DiMatteo, Portland Police Department Cheryl Floccare, Tractor Supply Company Brian Kirby, Columbia Sportswear Lewis McFarland, Tilly’s Ken Gladney, Half Price Books Karen Sandoval, Ueltzen & Company LLP Jodie Murphy, Gap Inc. Jeremy Bailey, Hibbett Sporting Goods Jason Lotts, CVS/Caremark James Carr, Rent-A-Center Garth Gasse, SSP America Everett Stein, Tractor Supply Company Elena Hollenbeck, Nike Suzanne Castillo, Ralph Lauren Steve Schwartz, Kohl’s Shauna Vistad, Blue Cross Blue Shield ND Raymond Cotton, Capital One Roderick Cabrera, Tillys Robert Figueroa, Rent-A-Center Michael Berry, Walt Disney World Matthew Morgan, Goodwill Industries of Southeast Wisconsin Paul Joeckel, Auto Zone Justin Henkenberns, Sears Holdings Neftali Carrasquillo, Jr., Texas Department of Insurance Carissa Brinkmann, Sears Holdings Daniel Easterly, Bealls Aaron Hancart, The Cellular Connection Reggie Holliday, LP Innovations William Wells, Rite Aid Wayne Hoover, Wicklander-Zulawski, Inc.

RATIONALIZATION COMMITTEE Chairman

Randy Tennison, Walt Disney Parks and Resorts Michael Ferlotti, Harris Teeter Robert Figueroa, Rent-A-Center Wayne Hoover, Wicklander-Zulawski, Inc. Paul Joeckel, Auto Zone Robert LaCommare, Justice Stores Thomas McGreal, Wicklander-Zulawski & Associates, Inc. Andie Millaway, Petsmart Eric Rode, Office Depot Robert Sanchez, Amtel, LLC. Mindy Solt, Gap Missy Andeel, Children’s Mercy Hospital Dominic Ferraro, Charter Communications

CFInsider Q2 - 2016

SCHOLARSHIP COMMITTEE Towanna Bazile, AT&T Chad Borstein, Lowe’s Dustin Brown, Notions Marketing Matthew Dawson, CVS Caremark Corporation Robert Gibson, Under Armour Chris Girone, Office Depot Michael Hannon, Staples William Hill, AmeriCold Logistics Mark Jackson, Big Lots Deborah Lanford, 7-Eleven Inc. Timothy Lapinski, Helzberg Diamonds Kevin Larson, Kroger Justin MacIntyre, Beall’s Inc. Scott Martyka, Aldi James Mullaney, Dollar General Michael Narciso, URBN Daniel Taylor, Ulta Victoria To-Dowd, LUSH Fresh Handmade Cosmetics William Turner, Radio Shack Kati Wisniewski, Ratner Company Vernon Bales, Pepboys Ryan Roby, Vail Resorts Retail Daniel Easterly, Bealls Bernard Peterson, Family Dollar Chris Fincke, AAFES Carissa Brinkmann, Sears Holdings

WEBSITE COMMITTEE Robert Figueroa, Rent-A-Center Kathryn Fox, Kroger Wayne Hoover, Wicklander-Zulawski, Inc. Valerie Marie Knowles, Bloomingdales Elena Mencos, Ulta Doug Newsome, Goodwill Industries of Upstate/Midlands Mathew Nickoson, North Coast Protective Services Michael Peters, Rite Aid David Ryack, Urban Airship Tonya Sjolin, Sur La Table Kevin Thomas, PGA Tour Superstore Graham Twidale, 7-Eleven Inc.

To be an active member of your CFI designation, click here to join a committee. 23

NE CHAPTER

WEST COAST CHAPTER

Advisory Board NE Chapter Mentors

Advisory Board West Coast Chapter Mentors

Mike Marquis, TJX Companies Steven May, LP Innovations Richard Manning, Federal Bureau of Investigation (Ret.)

Chairman

Steven Palumbo, Tiffany & Company

Immediate Past Chairman Christopher Batson, Gap

Andre Stevens, Northampton District Attorney Alfredo Guilfuchi, The Timberland Company Frank Honey, Gap Eric Means, Armani Exchange Elisha Toye, Kohl’s David Lu, Apple Inc. David Dehner, Silver Creek Associates Charles Cherry, Ann Taylor Stephen Dubeck, Petco S. Andrew Awad, AT&T Nathan Prusi, Starbucks Michelle Cabrita, Burberry’s Michael Toledo, American Eagle Outfitters Kourosh Aliha, Sprint Juan Ospina, Michael Kors Joseph Rezendes, Radio Shack Joseph Conte, FedEx Joseph Barbagallo, Citrin Cooperman & Company Jonathan Goodrich, PetSmart John Nicholson, Office Depot John McLean, Macy’s John Fice, LP Innovations Jason Ploof, Armani Exchange Jason Adams, Gap Inc. Timothy Kneidel, CVS Caremark Corporation William Angiolillo, LP Innovations David LoPriore, Elemental Intelligence Systems

• The CFInsider journal is distributed in electronic format only. You can view back issues of this newsletter. CLICK HERE. • Opinions and ideas in CFInsider are intended for information only, and not meant to be used as legal advice. Statements of fact and opinions made are the responsibility of the authors and do not imply an opinion on the part of IAI, its officers, the editors or its members. • Member articles about interview and interrogation published in CFInsider qualify for Continuing Education Credits. • Should you have any questions on obtaining re-certification for your CFI designation, please click here to contact IAI.

CFInsider Q2 - 2016

Debbie Maples, Gap Kathleen Smith, Safeway-Albertson’s

Intermediate Past Chairman Michael Loox, Coffee Bean

Executive Board

Matthew Dawson, CVS Caremark Jodie Murphy, Gap Inc. Victoria To-Dowd, LUSH Fresh Handmade Cosmetics Deborah Lanford, 7-Eleven Inc.

Members

Matthew Dawson, CVS Caremark Jodie Murphy, Gap Inc. Victoria To-Dowd, LUSH Fresh Handmade Cosmetics Tyler Andersen, Winco Foods Dennis Bertino, Cricket Communications Mark Blasius, TJX Companies Michael Burch, Tilly’s Kregg Carney, Coffee Bean & Tea Leaf Bill Dietzen, AutoZone James Dwyer, Gap Inc. Hector Erazo, Walmart Rachelle Espinoza, Winco Foods Ronald Gillenberg, Nexcom Ken Gladney, Taco Bueno Restaurants Christine Harrison, CarMax Robert Hough, Dunham’s Sports Celia Kettle, Safeway Deborah Lanford, 7-Eleven, Inc. Lise Lang, Verizon Wireless Lisa Leggette, Polo Ralph Lauren Christopher Lienesch, Family Christian Stores, Inc. Jack Lindeman, Little Caesars, Inc. Christopher Maitland, Cricket Communications Keara Mitcham, Limited Brands Alana Montano, Montano & Associates International Investigations Scott Porter, Burlington Coat Factory Richard Portmann, Facebook Ryan Roby, King Soopers Sherry Rutledge, Ueltzen & company LLP Sidney Scarborough, Ulta Charles Shelton, Winco Foods Pamela Tapia, Chanel Claude Taybi, Sterling Jewelers Kevin Thomas, PGA Tour Superstore Sarah Torrez, Aeropostale Inc. Brian Wildman, Compass Group North America Peter Zajda, JCPenney

NEW ORGANIZATIONS • F. Korbel & Brothers Inc. • Independent Police Review Authority • ID-Lies, LLC • Redshift Investigations LLC • Royal Caribbean Cruises Inc. • Boddie-Noell Enterprises • Lewis Home Retail Ltd. • Crime Stoppers • Golub Price Chopper • Garda World • MMY Consulting Inc. • Charter Communications • NYS Justice Center for the Protection of People with Special Needs • Life Changing Moments • State of Tennessee-Comptroller 24

LETTER FROM THE EDITOR

Editors Joseph Nay, CFI, Heinen’s Inc. [email protected] Cary Jones, CFI, VisionWorks, [email protected] Stefanie Hoover, CFI, CONTROLTEK [email protected]

As I read through this issue a thought came to mind: How do we keep the energy and spirit of a moment alive? We had great attendance at Elite Training Day with fantastic, thought provoking content. I felt energized and some of the old investigative juices were flowing. How do we keep that feeling going in the weeks following the conference? I’m sure the same thing will happen at the National Retail Federation conference in Philadelphia. I’ll see old friends, make some new acquaintances, see great sessions and probably exchange some war stories and feel renewed again. This cycle happens every time I attend a meeting or conference where I can learn something, share my passion or feed off the energy of others. But how do we maintain this energy? I’m thinking that it may not be possible to stay at that exact level of excitement after every conference but we sure can do some little things to keep that spark alive. One obvious way is to continue your education. Read the CFInsider and other available industry literature, but beyond that, become an ambassador. Contribute to the CFInsider. Set a goal for yourself to submit a book review or one link of interest for next quarter. Or better yet, mentor hundreds of young interviewers all at once by submitting an article that may guide them on their career journeys. It feels good to give back. It keeps your energy high, it takes you out of your everyday routine and you never know, it might spark some energy in your fellow CFIs. Sincerely, Stefanie Hoover, CFI National Account Manager CONTROLTEK

Journal Committee Benjamin Robeano, CFI, Big Lots [email protected] Dominic Ferraro, CFI Charter Communications [email protected] Kevin Larson, CFI, Kroger [email protected] Jodie Murphy, CFI, Gap Inc. [email protected] James McLemore, CFI Bealls Department Stores [email protected] Shane Jennings, CFI, CFE Music & Arts Centers Inc. [email protected] Paul Joeckel, CFI, Auto Zone [email protected] Steve Welk, CFI Barnes & Noble College [email protected] Wayne Hoover, CFI Wicklander-Zulawski, Inc. [email protected] David Zulawski, CFI, CFE Wicklander-Zulawski & Associates, Inc. [email protected]

A publication from the International Association of Interviewers CFInsider Q2 - 2016

2014 ISSUE 2 25