EMERGENCY RESPONSE CENTER MANAGEMENT ECC & EOC INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Emergency…. A special situation • Normal procedures may be inappropriate or inadequate to deal with the emergency situation • Special procedures, systems, and mechanisms are needed to ensure that emergencies can be managed • Extraordinary powers may be given to specific people and/or organization for a limited time INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
COMMAND, CONTROL & COORDINATION COMMAND
CONTROL
Direction of members and resources of an organization in the performance of its roles and tasks
Overall direction of activities, agencies and individuals involved
Relates to Organizations
Relates to Situations
COORDINATION Bringing resources of organizations together to meet the requirements imposed by the threat or hazard impact Relates to Organizations INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Response Management Center be it an ECC or EOC....... A facility, adequately staffed and equipped, from which an emergency can be managed in an appropriate and effective manner. – National or Sub National / Local or field
– Single Agency or Multi Agency
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Levels of Command Emergency Coordination Center (ECC)
Emergency Operations Center (EOC)
Incident Command Post (ICP)
National Level
Provincial or City EOC
Organization EOC
Field Command
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Emergency Response Center (1) • Provides strategic direction: as all key decisions will be made in the ECC/EOC it will be possible to influence the management of the response in a strategic overall manner. The ECC should continuously monitor the emergency and adjust to changes accordingly • Information management: The ECC provides a central information facility for the whole response phase, and will therefore provide an entire picture of the response and relief effort. INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Emergency Response Center (2) • Task and problem management: The ECC/EOC can be used to: – identify tasks and problems – decide the best courses of action – implement plans of action • Forward planning: The ECC can be used to identify possible future tasks and problems and, in doing so, will be able to self-monitor its own effectiveness INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Summary of Key Functions • Key decision-making • Effective use of limited resources • Provision and/or coordination of advice • Establish liaison • Obtains, process and disseminate Information • Forward planning • Media coordination if not otherwise covered INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Why is an ECC needed? (First view) The emergency situation will probably: • present urgent and serious problems • produce excessive amounts of information • involve large numbers of agencies and personnel • represent many non-routine issues and requirements INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Why is an ECC needed? (Second view) • Provides leadership and strategic direction • Manages operational information • Identifies problems, generates options for action and implements solutions • Undertakes forward planning, develops intelligence • Provides a monitoring facility INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Three key functions of the ECC • Ensures that available resources are utilized effectively • Obtains, processes and distributes all relevant information • Develops forward-looking and longer-term strategies
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
When should an ECC be opened? • Generally, as soon as possible • If there is uncertainty or discussion, open it anyway • Open beforehand if forewarning is available • It is easier to close an un-needed centre than it is to deal with the problems caused by the late opening of an ECC INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
What does an ECC look like? INFORMATION MANAGEMENT INFORMATION RECORDING & DOCUMENTATION STAFF ROLES & RESPONSIBILITIES PHYSCIAL LAYOUT & DESIGN
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Information Management Steps • • • • •
Collection Collation Evaluation / Interpretation Dissemination Feedback
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
ECC Information Management • An ECC receives information as a basis for decision-making and action- taking, and the building of an operational picture. • All information received must be recorded and displayed for immediate use in the ECC, and in case it might be needed later.
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Key Considerations (1) • If there is no other facility to backstop the ECC, it must be made to be self-monitoring and selfcorrecting • Systems in the centre should be kept simple and well documented, because: – Some personnel will not have worked with each other before – The venue may have a different full-time role, and might not have been designed to be an ECC INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Key Considerations (2) • Comprehensive, accurate and timely information is essential when dealing with disaster time frames, scale, range of effects and problems • The activities of the centre are likely to be subject to intense public scrutiny both during and after the event
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Potential Problem Areas • Excess volumes of information • Limited capacity to process the volume of information • Breaks or delays in communications networks • Gaps and inaccuracies in information • Misinterpretations and jargon
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Information Handling • The system must allow for rapid and reliable collection, processing and delivery of information • Key elements are: – Logs and message forms – Displays – Message handling procedures INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Forms • The purpose of using forms in an ECC is to facilitate the handling of information. • The type and range of forms to be used in an ECC should be decided as part of the planning process. • All those likely to use any of the forms should be trained in their use.
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Message forms • Message forms should be used whenever information has to be formally passed. Key components are: – Identification of source – Date and time sent – Date and time received – Address and telephone number of sender – Who received the message – Message text INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Displays • The purpose of displays is to provide the ECC staff with good access to information • All displays are important tools for summarizing information for rapid analysis and action • Displays need to be continually updated, to keep information current
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Types of displays • • • • • • •
Resources Board Contact Board Situation Board Report Board Access Board Event Board Victim Status Board
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Handling an item of information • Record the item – logs, displays etc. • Advise others in the ECC about it (by message, display, meetings etc) • Consider significance and links • Forward plan
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Handling a request • Record request (usually in the log - see next slide) • Fulfill the request • Advise others in the ECC about it (usually by message and display) • Monitor the progress of the request • Forward plan INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Action Log Serial
Date/Time
Event/Action Details
1.
15 Nov 0929 hrs
Received phone call from DOPS
2.
15 Nov 0937 hrs
Briefed logistics team on rice transport task
3.
15 Nov 0941 hrs
Etc.
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Closing the loop • It is vital to remember to close the loop: – was the request acknowledged? – were all aspects considered appropriately? – was the task completed?
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Staffing of the ECC • • • • • • • •
Controller/Coordinator Deputy Controller/Coordinator Information Officer Finance Officer Planning Officer Resource Coordinator Agency Advisers and Liaison Officers Assistants for Records/Displays/Messages
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
EMERGENCY OPERATIONS CENTER (EOC) ORGANIZATIONAL STRUCTURE
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Key Personnel Considerations • suitable working environment • rest areas • drinks/meals • supportive atmosphere • psychological support and counselling
• assistance for staff families • management of workloads • provision of accommodation • recognition of postevent personnel needs
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Design and Layout Elements • Physical space
• • • •
Staff functions Staff interactions Information flow Facilities and equipment
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Design and Layout Requirements • The overriding principle for the design and layout of an ECC is that it must facilitate effective information management • This principle should underpin all design and layout considerations
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
GROUP EXERCISE Discuss in your group how are you going to design the physical layout of an Emergency Coordination Center looking at the following: 1.Information boards 2.Communications equipment 3.Conference area
INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
TV
TV
TV Supplies
Evacuation Center
AREA
Vehicles
CONTACT INFORMATIO N BOARD
MAPS
BRIEFING / DEBRIEFING / COORDINATION
ADMIN SUPPORT
Updates
ADMIN SUPPORT
Casualties
Equipment
RESOURCES BOARD
TV
Incoming WORKING AREA FORWARD PLANNING
COMS AREA
Outgoing INTER-REGIONAL TRAINING COURSE ON
PUBLICHEALTH INFORMATION BOARD PUBLIC AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
EXERCISE INSTRUCTIONS • Assign a the following functions in the group: – Group leader / incident manager – Documenter / recorder – Other roles as agreed in the group as an ECC • Review quickly the background information on “Atlantis” which includes country profile and capacities and logistics information • Upon receipt of message, the group needs to discuss their course of action playing the role of the ECC. • Document the group action on a flip chart INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Emergency Coordination Center Exercise SCENARIO • On 1 September2009, at around 2:00 pm, the city of Atitlan was stricken by a violent ground shaking. This prompted people to rush out of their homes and flee for safety. Several minutes after, TV news shows people crying and frantically searching for their love ones who were not able to make it outside the streets. Many are injured from falling debris as they run out of their houses. The city is in total panic and chaos as electricity was interrupted due to downed power lines and communication is totally down. INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Emergency Coordination Center Exercise SCENARIO • Initial reports from the national metrological service reveals that a 7.2 magnitude earthquake occurred and Modified Mercalli Scale(MM) VIII or greater intensity ground shaking extends throughout large sections of the city area, greatly impacting neighboring provinces. Soil liquefaction occurs in some areas, creating quicksand-like conditions.
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PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
Thank You!
FREDERICK JOHN ABO Senior Project Manager Public Health in Emergencies (PHE) Asian Disaster Preparedness Center Email:
[email protected] INTER-REGIONAL TRAINING COURSE ON
PUBLIC HEALTH AND EMERGENCY MANAGEMENT IN ASIA AND THE PACIFIC
