Costco Brings You 3 Ways to Save Money Through Elavon Payment Processing Welcome

#1 EMV

#2 Value

#3 Partnership

Additional Resources

Q&A

Tried & True Welcome

19 Year Relationship

Constant Refinement Costco Saves Your Business Money – Lower rates – Executive Members have no fees – Amazing Service

Introductions Welcome

EMV - Katie Huie Value - Maggie Dickenson & John Minott Partnership - Jim Goforth

#1 What do I need to know about EMV? How will being EMV enabled save me money?

EMV

EMV Essentials

What is EMV? EMV • Europay, MasterCard, Visa • Chip Cards

Highlights of EMV EMV • • • • • •

Help protect against counterfeit cards Aid against lost/stolen cards Improve transaction authorization Define risk management parameters Better validate the integrity of the transaction Service international cardholders and help provide global protection

• Peace of mind and confidence • Less likely to lose sight or possession of the card • Global interoperability

Benefits to Cardholders

• Mobile wallet adoption and Near Field Communications (NFC)

EMV

Benefits to Costco Member Business Owners EMV • Fewer fraud-related chargebacks • Usher in modern payment technologies • Increased international customer satisfaction

Inclusions and exclusions EMV

Oct. 2015

NOT Shifted • Card-not-present (CNP) transactions • Visa: Lost and stolen fraud FULLY Shifted • Domestic card transactions • International card transactions • AMEX, DISC, MC, VISA: Counterfeit card transactions • AMEX, DISC, MC: Lost and stolen fraud

Liability Shift Examples EMV

Transaction

Liability

Chip cards at EMV enabled terminals

Issuer holds the limited exposure that still exists

Magstripe cards at EMV enabled terminals

Issuer holds liability (same as today)

Chip cards at Non-EMV Enabled Terminals

Business owner holds liability

Contactless Chip cards at EMV enabled Terminals

Issuer holds liability (same as today)

What’s the risk EMV It could cost you money

U.S. EMV Adoption EMV • Chip cards with magstripe • Service all card types • Adjustment period

U.S. EMV Adoption EMV • Chip card issuance – Credit = 30-100% issuance per Issuer. – Debit = 12-90% issuance per Issuer – Min of 3 years to reach 100%

• Card Not Present (CNP) fraud is rising • Chargebacks are increasing

Chargebacks and Fall Backs EMV • Chargeback – Cardholder disputes transaction

• Fall back – Chip cannot be read

Both may result in financial loss!

EMV Wrap-Up EMV

#2 What are the rates and fees?

Value

What’s Next?

Elavon/Costco Partnership Value • Strategic partnership since 1997 • Elavon has dedicated teams to provide Costco members with an exceptional experience. -Sales Representatives -Relationship Managers -Customer Account Managers (CAM) -Customer Service

Rates Value • As of January 2016 – Retail, Restaurant, Services: 1.22% + $.12 Per Qualified transaction – Internet, Mail Order, Telephone Order: 1.99% + $.25 Per Qualified transaction – Lodging: 1.79% + $.20 Per Qualified transaction

Fees Value Executive Members can eliminate these fees: - Application Fees* - Monthly Statement fees* - Batch Processing Fees - PCI Fees - Annual Fees - Termination Fees - Customer Service Fees * Non-Executive members pay application and monthly statement fees.

Competitive Advantage Value - Fixed pricing, not dependent on processing volume - Exclusive rates for members - Transparent, easy-to-read statements - 24/7/365 Customer Care - Concierge On-Board Process - Customer Account Management

Tenure of Sales Professionals Value •

The Elavon Sales team for Costco members is comprised of agents with an average of 4 years of service dedicated to assisting Costco members.

•

31% of the Elavon agents have worked with Costco members for more than 6 years.

•

The Elavon management staff has an average of 10 years experience within the Sales channel for Costco.

Team Purpose Value To serve potential and existing Elavon customers that are Costco Members by identifying information about your business, to assist sales agents in developing a processing solution recommendation that will add value to your business through state of the art products and services; while providing a memorable and positive customer experience.

Member Testimonials Value “I pride myself on offering my customers the best experience I can, and Elavon adheres to those same standards. Their rates are lower than other providers, yet they provide higher quality products and incredible customer service. Without hesitation, I recommend Elavon!” Marie Rudd, Owner and Manager, Reemik Int’l Salon

“As a business owner, you’re always looking for ways to cut costs, and my business has saved at least $5,000 annually since we began using Elavon’s EMV terminals and Converge. Elavon’s outstanding customer service was an unexpected and pleasant surprise. For any other businesses looking for great service and rates, Elavon is the right choice.” Mike Shleider, Owner, Coni Mar Designs Members were not compensated for their testimonials

#3 Why Elavon?

Partnership

Vendor Selection Partnership

• • • •

Global reach Respected industry leader Member-service focus Low prices = high volume

Why Elavon? Partnership

• • • • •

Longtime provider Backed by US Bank Strict compliance standards Innovative solutions Customer’s business growth

It’s All About You Partnership Partnership

• Full-time customer care • Customer Account Managers • No early cancellation penalty

Next Steps Partnership Partnership

• Call us at 844-223-7262 – Sales Center: 9am-8pm M-F EST – Customer Care: 24 hours • https://www.costcopaymentprocessing.com/

Special Offer: Save $100 off a terminal Plus Receive a $100 Costco Cash Card *Terms and conditions apply Offer expires August 8, 2016

Questions • Utilize chat function on webinar • Call Elavon Payments experts at: 844-223-7262 and Save $100 Plus Receive a $100 Costco Cash Card Offer expires August 8, 2016

*Terms and conditions apply

Q&A * To qualify for this special offer, business must be a Costco member, a new or existing Elavon customer and purchase a terminal by August 8, 2016. The Costco Cash Card will be mailed 6-8 weeks after account approval. Limit one special offer per customer and cannot be combined with any other Elavon offer. This offer may be extended, modified or discontinued at any time without notice.

Thank You! for participating in: Costco Brings You 3 Ways to Save Money Through Elavon Payment Processing

Welcome

#1 EMV

#2 Value

#3 Partnership

Additional Resources

844-223-7262 https://www.costcopaymentprocessing.com/

Q&A