WILLIAM M BEUTEL 723 Deep Creek Road, Fayetteville NC 28312
[email protected] PROFESSIONAL EXPERIENCE UNITED STATES
1/17/2005 to Present
Supervisory General Engineer GS-0810-12 Facilities Branch Provides technical advice to the Chief-Housing Division concerning all aspects of facility maintenance, repair improvements and construction. Serves as the Contracting Officer’s Representative (COR) for the $16.5 million housing Total Maintenance Contract (TMC). Analyzes efficiency of the housing programs and oversees the maintenance, renovation and repair of housing facilities. Military Housing & Lodging Institute Has been an instructor for the past three years, specializing in the instruction of inspection, new construction and facilities related courses. Responsible for the development of all course material related to these fields.
Job Related Courses •
Environmental Risk Communication Training
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Quality Assessment Course – 2 Volumes
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Energy Manager’s Course-Air War College Completed
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Negotiating and Collaborating in Today’s World, Robert J. O’Donnell
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Air Force Quality Symposium-Quality Awareness Course
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Air Command and Staff College
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Commander’s Management Training Seminar
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ENG 485 Contingency Engineering Course
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Fire Marshall Orientation Course
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Contracting for Commercial Services
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Basic Labor Relations Course
Licenses/Certificates •
LEED’s Certified-Leed’s Workshop 5/2002/Sustainable design-Green Building Design
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Architectural License – North Carolina #8941 by reciprocity NCARB
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Architectural License – Maine #785
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NCARB Description: NCARB Council Certificate #18307
Areas of Specialized Experience •
Architectural Design-Construction Document Preparation
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Construction Specification Preparation
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Urban City Planning
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Regional Planning
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Analysis Master Planning for Future Growth
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Construction Inspection
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Construction Administration
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Construction Management – Implementation
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Critical Path Scheduling
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Cost Estimating Analysis-MS Project
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Solar Design-Passive/Active Systems
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Environment Planning
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Energy Conservation Alternate Energy Resource Design/Systems
EDUCATION MS (Civil Engineering)
University of Maine BS (Architecture)
Rhode Island School of Design References Provided Upon Request
Janice Blackwell Resume Coming Soon!
THOMAS BOOZE 14815 Statler Drive, Woodbridge, VA 22193 703.282.8992
[email protected] PROFESSIONAL EXPERIENCE PROFESSIONAL HOUSNG MANAGEMENT ASSOCIATION
2000 to Present
Logistics Manager Logistics Manager for the Professional Housing Management Association (PHMA) Professional Development Seminar (PDS), an annual symposium that trains all Department of Defense housing professionals. • Coordinates the distribution of supplies and equipment to include instructor and student materials, audiovisual equipment, awards, signage and all other materials involved in executing a professional seminar that trains 1,000+ attendees over a 14-day period. • Trains from three to five temporary workers at each seminar. The logistics of each annual seminar has been performed flawlessly, with many accolades received from senior military and civilian leaders. SPACE AND NAVAL WARFARE COMMAND (SPAWAR)
1999 TO 2006
Contractor • • •
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Responsible for data collection as it pertains to Navy Bachelor Housing. Used the Navy's web based Performance Based Management Support System (PBMSS) to collect data. Conducted on-site visits to Navy activities worldwide, working with housing managers, comptrollers, facility engineers and other key staff. Insures all collected information is correct as to quality, quantity and cost. Trained managers and housing staffs in one one-on-one and classroom settings to input information using the Oracle database and to interpret the results, using a vast number of charts and reports.
NAVAL SEA SYSTEMS COMMAND (NAVSEA)
1996 TO 1999
Bachelor Housing (BH) and Galley Program Manager •
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Responsible as Bachelor Housing (BH) and Galley Program Manager for Naval Sea Systems Command, (NAVSEA) for the overall management of 10 major BH operations with a $5M budget. Managemed assessments and audits, financial programming and planning, staffing requirements, long range facilities planning, training program development, purchasing, and customer service. Ensured that all facets of operations met or exceeded expectations by system monitoring and on site visits. Trained BH staffs in implementing new policies and creating efficiencies. Debriefed BH staffs, Department Heads and Commanding Officers. Five NAVSEA activities achieved Five-Star accreditation. Instrumental in assisting the Naval Facilities Engineering Command (NAVFAC) in developing standards for the Zumwalt accreditation program. Handpicked by NAVFAC as part of a two-person team to evaluate seventeen (17) BH Navy wide activities for 5 Star Zumwalt accreditation in 1998.
US NAVY
1992 TO 1996
Bachelor Housing (BH) Manager Mar 1995 – Oct 1996 Bachelor Housing Manager, Naval Surface Warfare Center Dahlgren, VA. • Managed of 250 units of officer and enlisted bachelor housing. • Supervised fifteen (15) military personnel, and ten (10) civilian housekeepers. • Trained staff to provide the best in customer service and financial solvency. • Dahlgren was runner up for the Zumwalt award in the medium size BH category.
Jul 1992 – Jan 1995 Bachelor Housing Program Manager, Naval Air Station, Keflavik, Iceland.
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Responsible for twenty-one (21) buildings with 1100 units of Bachelor Housing for Navy, Air Force, and Marines, housing over 2000 personnel.
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Supervised thirty-five (35) military personnel.
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Instrumental in renovations to three buildings, ranging from demolition to selection of new furnishings and amenities.
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Duties included budgeting, training, staffing and procurement. The NAS Keflavik BH Team won the Commander, Naval Air Forces Atlantic Inn Keeper Award three consecutive years.
BUREAU OF NAVAL PERSONNEL
1992 TO 1996
Bachelor Quarters Management Assistance and Inspection Team (MAIT) • • •
Traveled to over 100 activities. Inspected for compliance with BUPERS and DoD directives. Conducted individual and classroom training. Debriefed BH staffs, Commanding Officers, and Flag Officers.
EDUCATION Military Education
Completed over 2000 hours of Formal U.S. Naval Instruction Civilian Education *High School Graduate * Fundamentals of Total Quality Leadership * Systems Approach to Process Improvement * PHMA Professional Development Seminars 1996-2007 Civilian Certifications * Awarded the American Hotel Motel Association (AHMA) “Certified Hospitality Supervisor” (CHS)
DELIA M. COOKE, CPM® 4400 Charleston Place Circle, Nashville, TN 37215 615.665.8340
[email protected] CAREER PROFILE
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Served as Property Management liaison for two industry leaders in Military Housing Privatization Initiative program. Led the Property Management team during the Public Private Venture selection process for MCB Camp LeJeune. Completed Management Plan and Operations Start Up for MCB Camp LeJeune PPV during six month Transition Period. Prepared Management Plans, Operating Budgets and Resident Services Programs for numerous submissions, participated in Oral Presentations to US Army Selection Committee and was successful in awards for Presidio of Monterey, Fort Irwin, Fort Belvoir, Fort Drum and Fort Knox. Completed Community Management and Development Plan for Fort Belvoir, Fort Drum and Fort Knox and Operations Start Up for Fort Knox. Provided Regional oversight for Military Housing portfolio for all service branches. Extensive experience as Regional/District Property Manager for multifamily and commercial portfolios. Several years experience serving Fee Management clients including private owners, lending institutions, insurance/pension funds and REO portfolio clients. Have been an instructor for over ten (10) years for the Institute of Real Estate Management (IREM) and for the past 4 years for MHLI. Have taught a variety of courses specializing in the realm of ethic, Fair Housing and private sector privatization of housing assets.
PROFESSIONAL EXPERIENCE 2003 1994 1994 1991 1990 1988 1986 1976
to 2007 to 2003 to to to to to
1993 1991 1989 1988 1986
Lend Lease Residential/Actus Lend Lease, Vice President Pinnacle Realty Management Company, Investment Manager United Dominion Realty Trust, District Manager Property Asset Management (AIMCO), Regional Asset Manager SHL Management Inc., District Manager NHP Property Management, Inc., Vice President Investors Diversified Property Management, Inc., Vice President Hardaway Management Company, Property Manager
CERTIFICATIONS AND LICENSES • • • • • •
Certified Property Manager (CPM®) - Institute of Real Estate Management Accredited Residential Manager (ARM®) - Institute of Real Estate Management Certified Defense Privatization Manager (CDPM™) – Professional Housing Management Association Certified Occupancy Specialist (COS) – National Center for Housing Management Florida Real Estate Brokers License – 2002 Tennessee Real Estate Brokers License – 2006
AFFILIATIONS IREM – Central Florida Chapter #60, President, 1995 IREM – Greater Nashville Chapter #71, President Elect 1988 IREM – Greater Nashville Chapter #71, CPM of the Year 1988
JOHN COOKE 4400 Charleston Place Circle, Nashville, TN 37215 615.665.8340
[email protected] CAREER PROFILE
Preparation and presentation of property management, budget and finance course curriculum for both privatized military housing and affordable housing programs.
Extensive experience in reviewing multifamily physical inspections (pass/reac) and management operations for a HUD prime contractor.
Experienced in preparation and implementation of successful management plans including substantial physical renovations, capital improvement programs, marketing strategies and resident profile upgrades.
More than thirty years of experience in management, development, acquisition and disposition of income properties, both commercial and multifamily.
PROFESSIONAL EXPERIENCE 2003 - Present
Instructor/Registered Housing Manager (RHM) Courses for the National Center for Housing Management, Reston, Virginia.
Currently training five certification courses – Certified Manager of Housing (CMH), Certified Manager of Maintenance (CMM), Senior Housing Specialist (SHS), Site Based Budget Specialist (SBS) and Management and Occupancy Review Specialist (MORS) for NCHM.
1999 – 2003
Field Investigator/REAC Reviews/HUD Consultant Pinnacle Realty Management Company, Seattle, Washington
Worked with the Affordable Housing Division of Pinnacle Realty Management Company in Bethesda, MD on contract with HUD’s Departmental Enforcement Center in Washington, DC. Responsibilities included performing initial reports and field reviews of REAC physical property inspections, compliance with regulatory agreements, financial reporting and management and operations reviews. CERTIFICATIONS AND AFFILIATIONS
Registered Housing Manager (RHM) National Center for Housing Management
Certified Defense Privatization (CDPM) Military Housing and Lodging Institute
Tennessee Association of Realtors
Nashville Board of Realtors
Tennessee Apartment Association
Board of Directors – Memphis Apartment Council
EDUCATION
Middle Tennessee State University 1964 - 1966
University of Tennessee (Nashville) - Business Administration 1968 - 1969
JOHN COOKE 4400 Charleston Place Circle, Nashville, TN 37215 615.665.8340
[email protected] CAREER PROFILE
Preparation and presentation of property management, budget and finance course curriculum for both privatized military housing and affordable housing programs.
Extensive experience in reviewing multifamily physical inspections (pass/reac) and management operations for a HUD prime contractor.
Experienced in preparation and implementation of successful management plans including substantial physical renovations, capital improvement programs, marketing strategies and resident profile upgrades.
More than thirty years of experience in management, development, acquisition and disposition of income properties, both commercial and multifamily.
PROFESSIONAL EXPERIENCE 2003 - Present
Instructor/Registered Housing Manager (RHM) Courses for the National Center for Housing Management, Reston, Virginia.
Currently training five certification courses – Certified Manager of Housing (CMH), Certified Manager of Maintenance (CMM), Senior Housing Specialist (SHS), Site Based Budget Specialist (SBS) and Management and Occupancy Review Specialist (MORS) for NCHM.
1999 – 2003
Field Investigator/REAC Reviews/HUD Consultant Pinnacle Realty Management Company, Seattle, Washington
Worked with the Affordable Housing Division of Pinnacle Realty Management Company in Bethesda, MD on contract with HUD’s Departmental Enforcement Center in Washington, DC. Responsibilities included performing initial reports and field reviews of REAC physical property inspections, compliance with regulatory agreements, financial reporting and management and operations reviews. CERTIFICATIONS AND AFFILIATIONS
Registered Housing Manager (RHM) National Center for Housing Management
Certified Defense Privatization (CDPM) Military Housing and Lodging Institute
Tennessee Association of Realtors
Nashville Board of Realtors
Tennessee Apartment Association
Board of Directors – Memphis Apartment Council
EDUCATION
Middle Tennessee State University 1964 - 1966
University of Tennessee (Nashville) - Business Administration 1968 - 1969
RONALD K CROW 6610-D Jupiter Hills Circle Alexandria, VA 22312 (703) 642-1658 CAREER PROFILE Over forty years experience in military and government computer, communications and intelligence systems. Compiled an excellent track record of accomplishments as a program manager, a system engineer/engineering manager and a business acquisition manager. Gained teaching/training experience as an Instructor at NOVA. Currently performing independent research in astrophysics. PROFESSIONAL EXPERIENCE Retired from TRW
2/02 - Present
Research in Astrophysics TRW, Inc.
2/83 – 2/02
Deputy Program Manager – for TRW’s prime contract with the Security and Exchange Commission (SEC) for modernization of the Electronic Data Gathering , Analysis and Retrieval (EDGAR) system. The modernized EDGAR system provided automated collection, validation, indexing, acceptance and forwarding of submissions by companies and others that are required by law to file forms with the United States SEC. Its primary purpose was to increase the efficiency and fairness of the securities market for the benefit of investors, corporations and the economy by accelerating the receipt, acceptance, dissemination and analysis of time-sensitive corporate information filed with the agency. TRW modernized EDGAR under a three year $49M contract awarded in 1998. (5/00 to present). Y2K Engineering Manager - for TRW’s prime contract for the operation and maintenance of the Treasury Communication System (TCS) for the Department of Treasury. The TCS as one of the world’s largest non-DOD communication systems provided digital communication services to 17 Bureaus, including the IRS, the Customs Service and the Secret Service. Since the beginning of calendar year 1998, TRW engineered and implemented Y2K remedial actions for over 3000 TCS sites at a cost of $50M. This Y2K project was on budget, on time and met or exceeded all performance requirements. (1/98 to 5/00).
Chief Systems Engineer - for TRW's Consolidated Engineering Services (CES) Project. The National Imagery and Mapping Agency (NIMA) CES contract as a broad scope SETA contract supported the NIMA organization (9000 people strong) in their modernization efforts including systems engineering, systems integration, program planning and management. NIMA's goal was to transition from a producer of hard copy products to a provider of information services in a client/server environment. As Technical Proposal Volume Co-Captain , the TRW team wrote the technical proposal that won this contract over the long time incumbent. A key element of the win was a comprehensive System Engineering Process document (technical volume) written in the context of the Carnegie-Mellon System Engineering Capability Maturity Model. (8/96 to 1/98).
Other TRW Experience (2/83 to 1/98)
Manager, Storage and Transportation Integration - for TRW's prime Maintenance and Operations contract for The Civilian Radioactive Waste Management Program under the direction of the Department of Energy. Technical Volume captain for TRW's successful proposal - for the FAA's System Engineering support contract for the modernization of the nation's air traffic control system.
Technical Volume captain for TRW's - successful effort with CDC of Canada, to bid and win a major military (Canadian Army) design, development and implementation contract for a tactical communications system. Program Manager - TRW's OMNIBUS – supported the contract for the Operational Test and Evaluation (OT&E) Agency and the DDR&E Test and Evaluation (DT&E) Agency, both elements of the Department of Defense. Program Manager for TRW's Air Force - demonstration contract for the Airborne Command Control Center (ABCCC-III) system and a "fly-off" with UNISYS for the production contract. Deputy Program Manager of a very large (900+ heads during the peak design effort) prime contract for a classified C 3 I System. Sanders Associates, Inc. 1980 - 1983 Manager, Command and Control Systems Business Unit. Telos Computing, Inc. 1979-1980
Founder and VP of Telos Computing Inc. Systems Engineering Division. ECI Division, E-Systems, Inc. 1973-1979
Director of Digital Communications and Data Processing Engineering Director of Electronic Systems Marketing Program Manager, Surface Missile Systems F & M Systems Company 1966 -1973 Engineering Manager of the Army Security Agency’s a ~FLR-9 program. Project Manager of the Sun’s Atlantic Fleet Weapons Range Command and Control modernization program. Autonetics Division of North American Aviation 1961 - 1966
Senior Research Engineer - for the Apollo moon landing program performed analysis and simulation to determine the amount of fuel needed by the Lunar Lander craft to rendezvous with the orbiting Command Module. Designed and implemented a general purpose digital computer that was mounted on an air bearing satellite motion simulator for laboratory research on the precise digital attitude control of Earth satellites. Principal Investigator on a NASA study contract to design and simulate a digital adaptive attitude control system for large boosters. University of Illinois 1960 - 1961
Student and Research Assistant - Digital Computer Laboratory. Worked half - time in the lab and obtained MSEE in one year. One of a team of three graduate students that designed a super high speed “scratchpad” memory for University of Illinois’ ILLIAC II super-computer, at the time one of the worlds most powerful computers. McDonnell Aircraft Corporation 1958-1960
Electronics Engineer - Member of a small team that designed and implemented a Project Mercury Procedures Trainer (PT). Installed the first PT at Langley Air Force base in Virginia and assisted in the training of the first seven US astronauts. Selected to provide a brief demonstration of a trainer element to Dr. Werner Von Braun, then head of the US Space Agency and the inventor of the German V2 rocket.
PUBLICATIONS Study of Structural Bending Adaptive Control Techniques for Large Launch Vehicles, Crow, Lutes and Johnson, for the Marshall Space Flight Center, Huntsville, AL, December 1965. Simulation and Hardware Techniques for Spacecraft Control Systems, Crow and Horowitz, AAS/AES Space Electronics Symposium, Los Angeles, CA, May 1965. Nonlinear Study of Attitude Control System for Orbital Space Vehicles, Crow and Horowitz, EEACN, Baltimore, MD, 1963. Final Report No. 106 Flow Gating (for U of I ILLIAC II) Guckel, Junihero and Crow 1961. EDUCATION MBA - 1978- Florida Institute of Technology, MSEE – 1961-University of Illinois, BSSE -1958-University of Arkansas
James Dale Resume Coming Soon!
ARTHUR H. GILBERT JR. University West Florida 1100 University Parkway, Pensacola, FL 32514 850.474.2992
[email protected] PROFESSIONAL EXPERIENCE Associate Professor of Accounting, 2004-Present
University of West Florida
Instructor and Course Developer 2002 – Present
Military Housing & Lodging Institute
Associate Professor of Accounting & Information Systems, 2000-2004
University of Missouri-Kansas City
Assistant Professor of Accounting, 1993-2000 Instructor (Doctoral Student), 1989-1993
University of Missouri-Kansas City Louisiana Tech University
Director - Small Bus Development Ctr, 1989-1993
Louisiana Tech University
Financial Manager (Captain), 1974-1978
United States Air Force
HONORS AND AWARDS Faculty Development Award, 2006 Annual Research Award, 2001
University of West Florida College of Business Entrepreneurial Growth Resource Center
Elmer Pierson Teaching Award, 2000
UMKC Alumni Association
Outstanding Research Presentation Award, 1998
UMKC Bloch School of Business
Outstanding Dissertation Award Nominee, 1996
American Accounting Association/Info Sys
Certificate of Appreciation, 1996
Institute of Management Accountants
Cray Award for Innovative Teaching, 1995
Richard and Laura Cray Foundation
Beta Gamma Sigma Scholastic Fraternity, 1995
Louisiana Tech University
Board of Directors Resolution of Appreciation, 1995
Samuel U. Rogers Community Health Center
Certificate of Appreciation, 1993
Louisiana Small Business Development Center
President's Award Nominee, 1979
General Dynamics Corporation/Fort Worth
Letter of Appreciation, 1976
Government of Switzerland
Distinguished Air Force ROTC Graduate, 1973
United States Air Force/Louisiana Tech University
EDUCATION Doctor of Business Administration, Accounting; Minors in Finance and Quantitative Analysis
1995
Louisiana Tech University Master of Business Administration, Finance
1974
Bachelor of Arts, Political Science; Minor in Business Administration
1973
Additional graduate course work beyond degree requirement s in Computer Science.
Rich George Resume Coming Soon!
CHARLES D. HANLON 1 LAKEVIEW DRIVE, HUNTINGTON, WV 25704 571-213-5133
[email protected] CAREER PROFILE PROFESSIONAL EXPERIENCE PHMA/MHLI
2006 to Present
Conference Coordinator and Management Assistant Specific areas of expertise include: • Planning and coordinating Professional Housing Management Association Professional Development Seminar (PDS). • Coordinating presenters based on a theme and an approved agenda. • Serving as the on-site event coordinator for work assignments, presentation room assignments, schedule execution. • Providing presentation and instruction when needed. • Writing and editing speeches for senior members. • Coordinating schedules for PHMA/MHLI Board of Directors and VIP’s • Providing input and edits to all office staff Position Descriptions. • Completed rewrite of the PHMA/MHLI procedures manual. SYMVIONICS, INC
1996 to 2006
Project Manager Group Manager/Lead Senior Mgmt Analyst Project Manager for the training delivery order of the Worldwide Bachelor Housing Management Professional Support Services contract. Responsible for operational and financial performance of the delivery order. Under this contract SYMVIONICS provides BH training and management assistance to Navy installations worldwide. Developed training programs and provided individualized training at the field activities. Oversaw the operations of the BH Management “C” School located at Lackland AFB, TX. Responsible for planning, liaison and coordination with the local Government representatives, ensuring the most efficient use of available resources. In addition to supporting the field activities and school, developed training presentations, drafts policy and operating instructions and performed in depth research and reporting for the Headquarters, Navy Installations. Specific projects included: •
Provided leadership to multiple, geographically dispersed individuals and teams through effective task management and execution, by ensuring work is performed in the most efficacious manner necessary to meet government schedule, cost and performance requirements and that the quality of products is without error.
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Leads a Team of professionals in continued improvement of products and processes in support of Navy Housing, Community Support, Dormitories, Recreation Facilities, and Maintenance programs.
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Directs all policy research and development support to the Navy Housing and Community Support Programs. Provides consultation and advice to Senior Navy leadership on the full range of policy issues impacting Navy Housing and Community Support Programs.
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Performs research on the World Wide Web to collect documentation for the basis of Navy Housing and Facilities policy from Navy, DOD, congressional (Public Law) and other applicable sources.
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Directs all training support, including review of training materials and processes; scheduling facilitators; conducting evaluations; and recommending qualitative improvements.
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Provides support for Department of the Navy sponsored meetings. Serves as a facilitator to
the meeting chairperson to ensure meeting objectives are successfully achieved. •
Planned, coordinated, and scheduled on site delivery of the Annual Navy Days Training workshop in conjunction with the Professional Housing Management Association, Professional Development Seminar, and the International Hotel/Motel and Restaurant Association.
Group Manager/Lead Senior Mgmt Analyst Developed and maintains Navy BH and VQ training modules. Provided individualized, onsite training, and assistance to Navy BH field activities worldwide. Participated in the total reformatting and rewrite of the BH Managers’ School, completely revising the curriculum, making it more interactive and realistic, and automating many portions. Wrote and delivered presentations on Navy BH and VQ Management to Navy Housing Managers at numerous conventions of the Professional Housing Managers Association and International Hotel, Motel & Restaurant Shows. Researched and wrote a comprehensive report on Web-based Training capabilities and implementation. Led a project to research and recommend policy for improving the physical security of Navy BH worldwide. Drafted (or participated on teams drafting) policy documents for Navy BH and VQ. Led the project to develop two computer-based training modules for Navy BH.
UNITED STATES AIR FORCE
1992 to 1996
Services Program Manager Directed assignment and human resource actions for over 6,000 Air Force enlisted services personnel. Managed worldwide distribution of food service, lodging, dormitory and recreation personnel involving over 3,000 assignments annually. Provided reviews on projects for functional design and criteria, equipment, and personnel requirements. Tracked financial and operational performance of all Air Force Lodging and Community Support operations. Formulated plans and programs for activities that generated over $135 million annually. Technical expert on design, construction, and renovation of 135 Air Force lodging and dormitory operations worldwide. Developed complex business plans, training objectives, and lesson plans for the Air Force Lodging Managers Course and the Air Force Services Supervisors Course. Conducted installation level training and assistance to improve customer service and operations for housing, lodging and dormitories.
Tracked financial and operational performance of all Air Force Golf Course operations. Formulated plans and programs for activities that generated over $300 million annually. Formulated construction, renovation, and business planning of 90 Air Force golf courses worldwide. Coordinated partnering program between the HQ Air Force Services and the Professional Golfers Association (PGA). Planned, coordinated, and scheduled the delivery of the Annual golf managers training workshop in conjunction with the United States Golf Association. Relevance: Directly relevant to Program Coordinator and training functions of the SOW.
EDUCATION Community College of the Air Force – 74 Semester Hours – Hospitality Management Innkeeper Awards Training Program - Johnson & Wales College, Providence RI AH&MA Lodging Managers Training, TQM, TQS Program, Kansas City, KS Certified Master Instructor, United States Air Force, 1991 USAF/American Hotel & Motel Association Lodging and Facility Managers School USGA Rules Official School USAF Senior Supervisor School
References Provided Upon Request
Neil J Jacob 9794 Caminito Doha , San Diego, CA 92131 Contact Phone: (858) 232 -2938 Work Phone: (619) 524-8082 DSN: 524-8082 Email Address:
[email protected] or
[email protected] PROFESSIONAL EXPERIENCE
Director of Billeting & Housing Marine Corps Recruit Depot
03/2001 to Present
Bachelor and family housing management and administration; facilities operation, updating the annual housing assets reports; budget analysis/development; security procedures; contract quality assurance (QA); contract development/administration; training program development; presentation development; public speaking; personnel efficiency analysis/management; records maintenance/auditing; financial management training/analysis; and, data base applications design and development. Project Manager Lionel Henderson & Co
10/2000 to 03/2001
I was responsible for the oversight and administration of the Administrative Services Support Contract with Fleet Training Center, San Diego, CA. My primary duties were managing the quality assurance program to insure total customer satisfaction and contractual compliance. The tasks performed under this contract are mail room operations, Navy message center operations (sending, receiving and distribution), preparation and distribution of official correspondence, management of the command awards program, updating and maintaining in excess of 1800 instructions and directives, maintaining classified materials inventory and controls, and tracking personnel security clearances. I attend meetings, interact with government personnel in contract appraisal, performances reviews, and prepare cost analysis and proposals for any work requested not included in the scope of the contract. I also screen resumes, interview and hire staff as well as supervise and administer employees in the performance of their jobs. I was responsible to train newly hired employees in their respective positions. Combined Bachelor Housing Manager Day & Zimmerman Services
09/1999 to 09/2000
Combined Bachelor Housing Manager with Day & Zimmermann Services in support of the Base Operations Support (BOS) contract at Naval Air Station (NAS) Fallon, Nevada from October 1999 to September 2000. In this position, I was responsible for the operation of the Officer and Enlisted Bachelor Housing facilities at NAS Fallon, NV. The operation at Fallon consists of 27 buildings with over 1200 rooms that housed more than 2100 guests. I supervised over 130 staff personnel in various functions including front desk, housekeeping, custodial, maintenance, warehouse and furniture fixtures and equipment (FF&E) inventory control. With a daily average occupancy of 75% and peaks to 100%, the front desk processes an average of 1400 customer transactions per week. Using the BAMS QSCAN system to maintain an FF&E inventory valued over $8M we consistently achieve 100% validity in external and internal audits. The contract for this project is a firm fixed price contract valued at $2.3M per year. Lead Instructor Systems Engineering & Management Co. (SEMCO)
13/1997 to 09/1999
Instructor with systems Engineering & Management Company (SEMCO) from December 1998 to September 1999. In this position, I provided upper level Bachelor Housing Management instruction
to senior level active duty and civilian managers. This was done in a formal classroom environment using a variety of instructional mediums including, a classroom computer network, and the Internet. I developed curriculum and instruction materials as well as practical exercises, performance tests and knowledge tests. I coordinated a complete rewrite of the curriculum to incorporate procedural changes and comply with Chief of naval Education and Training standards. Among the subjects I taught were The Property Management System, Appropriated and Non-appropriated fund staffing standards and requirements, Appropriated and Non-appropriated fund contracting, Appropriated and Non-appropriated fund budgeting, Utilization planning, R19 and R21 validation, and updating the Utilization and Manpower report. Senior Management Analyst with Systems Engineering & Management Company (SEMCO) from March 1997 to November 1998. As a Senior Management Analyst, I developed 1+1 Management and Construction Plans for the Navy Bachelor Housing facilities at 37 locations in the Western United States and Western Pacific. This included a detailed analysis of the current management at each location and develops future management plans to determine construction requirements to take bachelor housing standards into the 21st century. Based on these analyses, a detailed report is developed and published for each base’s use as their roadmap to achieve the construction standard at their installation E8 MSCS(SW) U.S. Navy
01/1975 to 11/1996
United States Navy, from November 1974 to November 1996, retired as a Senior Chief Mess Management Specialist (E8): Advanced from entry-level status as a student/trainee (E1) to demanding responsibilities and assignments as an E8 equivalent to leadership, management and training of personnel. Developed realistic goals and plans for subordinates to follow; continuously monitored progress and effectiveness to ensure maximum results and productivity. Assignments include strong accent on Bachelor Housing management and administration, as well as Food Service management including menu-planning, administration of records, catering and cost control. Examples of assignments are as follows: As a Bachelor Housing Manager from October 1992 to November 1996, my responsibilities included the overall management of the Officer and Enlisted Bachelor Housing (Hotel/Apartment operation equivalent) at Naval Air Station, Agana, Guam, with follow on assignment to Naval Air Station Lemoore, California.. My duties included maintenance and physical security of all facilities, as well as conforming to the Chief of Naval Operations standards and commitment to quality of life for Officers and Sailors. Prepared realistic long-range budgets to include phased furniture replacement, renovations, construction, and the daily operational costs. Managed operational budgets well within limitations always ensuring each dollar is well spent. Analyzed and negotiated contracts for renovation, cleaning, painting and other service, as well as Memorandum of Understanding (MOU) with various local hotels for discount prices for transient personnel use when government housing is not available. Developed and implemented an automated trouble call system that cut maintenance response time and cost by one third, retaining much-needed funds for facility upgrades and improvements. Managed and supervised a staff of 60 military and civilian personnel. Maintained accountability of an inventory of furnishings, supplies, and equipment in excess of $9M. Developed and implemented the planned disbursement of the inventory during the base closure of Naval Air Station, Agana, Guam that resulted in a smooth transition period. As a Leading Mess Management Specialist (Food Service Manager) from April 1988 to October 1992, my responsibilities included planning nutritionally balanced menus, coordinating and directing operations of three dining facilities serving over 1000 meals per day, and catering special functions for various dignitaries including the Secretary of Defense. Planned and organized the opening of new dining facilities, as well as implementing policies for its operations. Participated in the development and testing of an automated food service records management that is currently utilized by all dining facilities in the United States Navy. As a Recruit Company Commander (Instructor) from April 1985 to April 1988, my responsibilities included leadership, military training, administration, discipline, and morale of students/trainees. Additionally, monitored the individual progress of students and tutored those students having difficulties with their academic progress. Developed unique teaching techniques that were proven successful by the high quality of students’ throughput. Planned and coordinated the assignments of a
15-person instruction team and monitored the training of 3,200 students. As a food service worker and cook from November 1974 to April 1985, I worked my way up from salad chef to supervisory and management positions while serving at various assignments in the United States Navy. EDUCATION Doctorate, In Progress (Business Administration) Argosy University, San Diego, CA
2010 4.0 out of 4 Point GPA; 9 Semester Hours
MBA (Business Administration) University of Phoenix, San Diego, CA; 3.8 out of 4 Point GPA; 39 Semester Hours
2007
BS (Information Technology) University of Phoenix, San Diego, Ca.; 3.9 out of 4 Point GPA; 120 Semester Hours
2005
Bangor Area High School, Bangor, PA USA; 1972 High School Diploma Professional Training Completed over 2,000 hours of formal training in the following U.S. Navy Schools: Bachelor Housing Management Contracting Officer’s Representative Command Financial Manager and Counselor Leadership Management Education and Training (LMET) for Chief Petty Officers Basic Instructor Basic Food Service Advanced Food Service Food Service Records and Returns Food Service Management Fundamentals of Total Quality Management Professional Housing Management Development Seminars Computer Basic PROFESSIONAL LICENSES/CERTIFICATES Certified Defense Privatization Manager Certified Defense Unaccompanied Housing Manager Certified Master Training Specialist 3538 – Bachelor Housing Management 9502 – Basic Instructor 3529 – Food Service Management PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS Overall Outstanding rating on 06/30/07 Quality step increase 09/30/07 Overall Outstanding rating on 06/30/06 Quality step increase 09/30/06 Overall Outstanding rating on 04/30/05 performance Award 04/30/05 Overall Outstanding rating 04/30/04 Performance Award 04/30/04 Overall Outstanding rating 02/28/2003 Performance Award 02/28/2003 Overall Outstanding Rating 03/31/2002 Performance Award 03/31/2002 Overall Outstanding Rating 07/31/2001 Performance Award 07/31/2001 Honorable Discharge from the United States Navy Navy Commendation Medal for “Meritorious Service as Bachelor Housing Officer, Naval Air Station, Agana, Guam”
Navy Achievement Medal for “Superior Performance as Food Service Manager, USS Lake Champlain” Southwest Asia Service Medal with Bronze Star for “Operation Desert Storm” Armed Forces Expeditionary Medal Joint Meritorious Unit Award for “Operation Fiery Vigil” Navy Battle “E” Ribbons for Battle Efficiency (4 ) Meritorious Unit Awards (2 ) Good Conduct Medals (4) National Defense (2) Sea Service Ribbons (5) Overseas Service Ribbon Enlisted Surface Warfare Specialist
OTHER INFORMATION Currently enrolled in a program leading to a Degree of Doctor of Business Administration with an emphasis on International Business. Projected graduation is June 2010. Achieved certification as a Defense Privatization Manager Level 1 & 2 Achieved certification as Defense Unaccompanied Housing Manager level 1 Achieved recognition as a Master Training Specialist from the Chief of Naval Education and Training. Held a security clearance of secret at the time of retirement from the U. S. navy
U.S. MILITARY SERVICE INFORMATION Active Duty: 12/1974 to 11/1996 - U.S. Navy Campaign badges and/or expeditionary medals received: Southeast Asia Service Medal w/ Gold Star Honorable Discharge Retirement Rank: E8. Date: 11/30/1996 Percentage of service connected disability 20% Date of last Veterans' Administration Letter: 12/31/2004
LARRY JOHNSON (774) 212-0172
[email protected] CAREER PROFILE PROFESSIONAL EXPERIENCE IREM
1998 to Present
Instructor For the past ten (10) years have instructed numerous courses in both the private and Military sectors on a myriad of topics involving multi-family and bachelor housing. Have assisted in the development of courses and as a IREM National Faculty Instructor have developed and implemented the training objectives for the international offering of courses provided to the various IREM chapters. LJ ENTERPRISES, INC
1996 to Present
Property management and educational consultant.
MASHPEE VILLAGE
2003 to 2003
APARTMENTS Property Manager Supervised, managed the daily administrative and maintenance operations of site personnel; Conducted resident recertification, rent collections and hired jobbers for site maintenance. Budgeting and Financial Management CRUZ MANAGEMENT COMPANY
1997 - 1998
Interim Director of Property Management Direct the management of entire operations of all divisions of the management company. Supervised a staff of 90 professionals; including legal, financial, relocation, management, administrative and resident services. Portfolio included in excess of 1,000 federally subsidized and state-financed multi-family Assisted units state-wide. MASSACHUSETTS HOUSING FINANCE AGENCY
1983 - 1997
Asset Management Officer/Operations Capital Needs Provide assistance to the Director of Housing Management and Senior Management staff, on policy issues. Developed management strategies for departmental use in resolving major portfolio conflicts. Supervised, trained, monitored and provided guidance to Management Analysts in the operation, performance and management of Agency financed developments. Directed and resolved issues which developed in each Analysts assigned portfolios. Supervised and trained new management personnel in the preparation of development-wide rent increases, utility conversions and rent schedule changes. Developed financial feasibility studies to determine portfolio and Agency needs. EDUCATION BS (BUSINESS ADMINISTRATION)
University of New Haven Certified Manager of Maintenance National Center for Housing Management
References Provided Upon Request
Washington, D.C
Darlena Jones, PhD Director of Research and Development Educational Benchmarking, Inc. (EBI)
[email protected] (417) 831-1810 SHORT PROFILE: Darlena Jones is Director of Research and Development for Educational Benchmarking (EBI). Darlena received her Ph.D. at Oklahoma State University and has been a faculty member in the physics department at OSU and Missouri State University. Currently, Darlena conducts research on EBI’s studies and has published her findings in journals like BizEd, Perspectives, and E-SOURCE for College Transitions. She has also presented results of EBI’s studies at many national and international conferences including IUPUI’s Assessment Institute and has been an invited speaker for the past four years at the National Conference on First-Year Assessment. LONG PROFILE: Darlena Jones is Director of Research and Development for EBI. Dr. Jones received her Ph.D. in physics at Oklahoma State University in 1993 and her dual undergraduate degrees in mathematics and engineering physics from Southwest Missouri State University in 1987. During her doctoral work, Darlena co-authored 13 scholarly papers and 11 international presentations within the optics community. She held a U.S. Department of Education’s Optical Materials and Lasers Fellowship and was a finalist in the prestigious National Newport Research Award. Her thesis, which studied the transformations of the transverse modes of the electric field and polarization within the hysteresis cycle of a passive, optically bistable system, laid groundwork for the future of optical computing. Other notable research includes characterizing “structured chaos” through a study of the phase space in the classic system, Laser with Injected Signal. Collaborators include Dr. Anatoly Oraevsky, head of the Lebedev Physics Institute in Moscow and Dr. Donna Bandy, OSU, in works like the semiconductor maser and laser. Upon graduation, Darlena funded her post-doctoral work via a National Science Foundation Quantum Electronics Division’s Women’s Initiative Grant studying soliton formation within a figure-8 fiber ring laser. In 1997, she accepted a Visiting Assistant Professorship position at her alma mater, Missouri State University. There she taught graduate and undergraduate course work in physics. Two years later, she accepted her current position as director of research and development at EBI while maintaining an academic position at MSU. Currently, Darlena works in areas of product development, research, and training. She has developed over 70 national/international assessments in areas of higher education, military housing, secondary education, and private industry. In her research of EBI’s data, she has published her findings in journals like BizEd, Perspectives, and E-SOURCE for College Transitions. She has also presented results of EBI’s studies at many national and international conferences including IUPUI’s Assessment Institute and NASPA’s International Assessment and Retention Conference. She has been an invited speaker for the past four years at the National Conference on FirstYear Assessment and was the plenary speaker at the Michigan Housing and Dining Services Officers Association. Darlena has also conducted numerous training seminars to help clients better understand assessment and its potential uses. Within the past year she collaborated in creating a training course in assessment for military housing, conducted a training seminar in assessment for college/university housing, and a training seminar for the clients of EBI’s newest product, MAP-Works. EXPERIENCE: 1999 – present
Director of Research and Development – Educational Benchmarking, Inc.: Primary responsibilities include statistical analysis on assessment data, data integrity, project management, and survey design.
1999 – 2004
Adjunct Professor of Physics – Missouri State University
1998 - 1999
Software Engineer/Tester - Educational Benchmarking Inc.: Primary responsibilities include report design, complete product testing, web design, scheduling, and product production.
1993 - 1999
Visiting Assistant Professor – Oklahoma State University and Missouri State University: Senior Research Scientist and Project Leader (OSU). Taught graduate and undergraduate physics courses and supervised graduate students teaching laboratories (MSU).
1987 - 1993
Research Assistant - Oklahoma State University, Center for Laser and Photonics Research: Project leader and research for the Theoretical Quantum Optics Group.
EDUCATION: August 1993 May 1987
Doctorate of Philosophy in Physics: Oklahoma State University Areas of Study: Theoretical and computational studies of all-optical systems B.S. - Summa Cum Laude: Missouri State University Majors: Mathematics, Engineering Physics with Computer Science Component
FRANK KALEBA 6446 Honey Tree Court, Burke, VA 22015 703.644.5480 Professional Experience Mr. Kaleba was an active duty Navy Civil Engineer Corps Officer from 1969 to 1991. During that time he served as the Public Works Officer/Housing Officer for the Naval Support Activity Naples, Italy; Naval Security Group Activity, Edzell, Scotland; the Submarine Base Pearl Harbor. He served four years on the staff of the Chief of Naval Operations; on the staff of the Air Systems Command as Chief Facilities Officer; and as the Facilities Director and Executive Officer of Northern Division, NAVFAC. Since retirement from the Navy, he has served as the Chief of Facilities Operations for GAO Headquarters and the National Photographic Interpretation Center and the Chief of the Building Code and Environmental Division for the Washington Metropolitan Airport Authority for the terminal expansion at Dulles and National. Mr. Kaleba began course development work in 1996 for what was then the Navy Family Housing Management Institute as an instructor and course developer. He re-wrote and taught the housing property management, contract inspection, and two week basic housing management courses. He joined the Military Housing and Lodging Institute at its inception and developed a series of 7 courses to be taught to primarily Army housing staff in the European theater. He was asked to join the NCHM staff and was responsible for the development of some 15 courses. He and his wife Jean were the primary developers of the Air Force General Officer Quarters Management and Navy Flag Officer Quarters Management courses. Mr. Kaleba was the sole instructor for both courses for three years, teaching over 500 students including general officer spouses, base civil engineers, resources management director, housing flight managers, and flag quarters managers. He developed and taught the Executive Housing Management course. He and his wife Jean developed for CNIC the Flag Quarters Management Instruction, CNIC Instruction 11000.1 and the associated Flag Quarters Resident Guide. He is currently on the staff of R&K Engineering where he is responsible for the development of all FXM (sustainment, modernization and operations) cost models and special studies for DLA, the State Department and the Department of Agriculture.
Certifications Professional Engineer, Virginia and Hawaii American Institute of Certified Planners Certified Building Official Certified Building Code Official Certified Housing Inspector Certified Commercial Building Inspector Certified Housing Electrical Inspector
Education Master of Planning, School of Architecture University of Virginia
MBA University of Hawaii
BS Electrical Engineering Northwestern University
JEAN KALEBA 6226 Honey Tree Court, Burke, VA 22015 703.644.5480
[email protected] PROFESSIONAL EXPERIENCE Course Development – Design, Research, Writing and Production of instructional materials for more than 30 classroom and online training courses for federal and corporate clients including Army, Navy, Air Force, technology and service companies. Course topics include: • Federal contracting: Source selection, RFP development, Pricing, Support contracting and Administration after award • Facilities management: Inspection, Maintenance, Work scheduling, Resource and Personnel management • Housing Management: Housing referral, Post-Traumatic Stress Disorder management • Management Skills: Leadership, Customer service, Writing, Communications, Project Management, Risk management, Coaching and Mentoring • Finance: Accounting for non-finance majors, Budgeting, and financial management Research and Analysis – Research of online and original source document information and personal interviews presented in proper formats. Projects include: • Newsletters, In-house communications, Publicity and marketing materials for non-profits • Training materials, Manuscripts, Magazine articles and PowerPoint presentations in facilities management, finance and federal contracting • Pharmacoeconomic studies: MEDLINE research, Study design, Liaison with clinical investigators, Instrument distribution and retrieval, Data quality control, Low level translation for international studies in support of clinical trials • Reconstruction of physical and intellectual property lost to fire; insurance documentation and negotiation for loss claim • Statistical, Economic and social research for Hawaii Departments of Agriculture, Tourism and Economic Planning, private hotel and resort developments and hospital operations and expansion Management and Project Coordination: Full-charge office and project management for six firms consulting in facilities management, Pharmacoeconomic research, Economic development and public service. Special projects: • Proposal manager for telecommunications and engineering support contracts • Customer representative, team lead for Army support hotline • Manager for trade expo of 220 vendors, 4000 attendees, including show design, publicity, contracting, finance and on-site supervision • Producer for summer day camps including staffing, funding, publicity and on-site administration
EDUCATION MBA
University of Hawaii-Honolulu Hawaii BA Social Sciences
Northern Illinois University
KEVIN KEATING, PHD 6520 WILSON RD, MARSHAL VA 20115 (571) 283-7768
[email protected] CAREER PROFILE Mr. Keating received a Bachelors of Science degree in Engineering from the United States Military Academy in 1973 and a Masters degree in Systems Management from The University of Southern California in 1985. He is skilled in facilities engineering, facility management and programming, facility life-cycle costing and DoD, Army and Navy real property planning and management. PROFESSIONAL EXPERIENCE Director of Training, Military Housing & Lodging Institute
2008-Present
Director of Family Housing & Generic Training/Instructor, Military Housing & Lodging Institute
2000-2008
Project Manager/Engineer/Planner, R&K Engineering, Inc., Alexandria, VA.
1993-Present
Chief, Combat Arms Branch, Deputy Chief of Staff for Personnel Integration (DCSPI), Military Personnel Center (MILPERCEN).
1990-1993
Director of Engineer and Housing (DEH), 23rd ASG and Camp Humphreys, Korea.
1988-1990
Commissioned Officer, U.S. Army Serving in various leadership, management and engineering positions.
1973-1988
Mr. Keating served as the Project Manager for OSD’s Facilities Sustainment Model (FSM). The Office of the Deputy Under Secretary of Defense (Installations and Environment), in conjunction with the Director, Program Analysis & Evaluation, Office of the Secretary of Defense; the Military Services; and DoD Agencies and Activities, created an analytical tool called the Facilities Sustainment Model (FSM). FSM projects future resources that will be required to sustain the inventory of the Department’s facilities for 6 future years. FSM is used as the basis for programming the appropriate amount of funding for facilities sustainment in the Department’s Future Years Defense Plan and as a program evaluation tool. Mr. Keating was responsible for performing extensive analyses of the model’s operation and output, refining the model’s operation, establishing new standards of functionality, transparency, and documentation, and gaining higher levels of credibility and acceptance from a demanding user community. Mr. Keating has been an instructor with the Military Housing & Lodging Institute (MHLI) since 2000, and is currently their senior instructor. Since 2004 he has served as the Director of Family Housing & Generic Training responsible for all of the training conducted by MHLI. He is responsible for the selection and supervision of instructors, responsible for all course content, scheduling and quality control and assurance for all material presented. He has developed courses and adapted existing courses for various regions based on their specific situations and internal goals. He has presented hundreds of courses all over the world, not only for MHLI, but while on active duty and as a Professor for the University of South Florida and Eckerd College. That his expertise has been noticed by students and command leadership is evidenced by the fact that he is often requested to facilitate staff management seminars and to serve as a guest speaker.
He served as a Senior Planner for the development and fielding of the Marine Corps Commanding Officer’s Readiness Reporting System (CORRS) and the Navy’s Installation Readiness Reporting System (IRRS). For the six (6) year period 2001 - 2007, he had been the lead instructor for all training associated with the implementation of these systems. This requires not only extensive knowledge of the each Service’s real property accounting systems, but also of their other reporting systems, and how each is impacted and analyzed at both the macro and micro levels.
EDUCATION M.S. Systems Management, University
1985
University Of Southern California B.S. Engineering
1973
United States Military Academy ARM ® 2003 Accredited Residential Manager – Institute of Real Estate
Management
CPM ® 2007 Certified Property Manager – Institute of Real Estate Management Lean Six Sigma Green Belt & Black Belt – in progress Mr. Keating has also successfully completed numerous training courses offered by RS Means (cost engineering), the Institute of Real Estate Management (IREM) (residential & property management) and the United States Corps of Engineers PROSPECT Program (real estate).
KWI KEATING 6520 Wilson Road, Marshall, VA 20115 540.364.1368
[email protected] PROFESSIONAL EXPERIENCE MILITARY HOUSING AND LODGING INSTITUTE
2005 to Present
Instructor Responsible for the development and presentation of course material. Senior instructor for the Army’s Housing Services Office 100 & 200 levels and responsible for all oversight. Senior instructor for the Certified Defense Privatization Manager Level 1, responsible for all development, integrity of material and oversight of all instructors assigned instructor assignments in this certification program. PIEDMONT RESOLUTION CENTER 2007 Responsible for assistance, preparation, conduction, mediation and resolution for the Fauquier County restorative justice program and other cases as assigned by the local courts. PRINCE WILLIAM COUNTY SCHOOLS
1998-2002
Godwin Middle School ACCOMPLISHMENTS • • •
• •
Successfully completed the approved course of instruction for certification as a qualified instructor to teach gifted education students. Nominated for a Team Performance Award resulting in a Staff Recognition Award. This is one of the highest honors awarded by the Prince William County School division. Successfully planned, prepared and conducted the after-school hours Art Club whose yearly activities culminated with the students competing in the annual Prince William County Fine Arts Festival. Every year, numerous students were recognized and received awards for their Art projects. Successfully completed numerous mediations on behalf of the Fauquier County’s restorative justice program. Successfully developed programs of instruction ranging from several hours as a guest presenter to several days of intensive instruction for employees of all Military Services.
EDUCATION Masters of Science in Conflict Analysis & Resolution
1995
George Mason University Masters of Arts in Education/Teaching
2003
George Mason University Bachelors of Science in Fine Arts
The George Washington University Certified Facilitator/Mediator Licensed K-12 Teacher in the Commonwealth of Virginia Licensed Real Estate Agent in the Commonwealth of Virginia
1996
CHRISTINA L MARSH 13217 Aurora Dr Spc. #117 El Cajon, CA 92012 (691) 443-7161 PROFESSIONAL EXPERIENCE TRANSIENT BILLETING MANAGER
MARINE CORPS RECRUIT DEPOT
03/06 TO PRESENT SAN DIEGO, CA
Currently manage 690 bed facility at the Marine Corps Recruit Depot in San Diego. Oversee all areas of transient operations. Hire front desk personnel. Conduct training for front desk personnel. Troubleshoot problems with customer service and improving operations. Assist Director with budget, renovation projects. Analyze financial reports. Make recommendations to improve, correct and modify financial statements. Supervise all aspects of newly created Accounting Department. Oversee payroll input and analyze payroll reports. Manage prepaid inventories; make purchases to insure adequate stocking levels. Insure all personnel adhere to the DoD, Navy and Marine Corps regulation. Assume Director’s responsibilities in Director’s absence. CLM, CDUHM certified.
SOFTWARE ANALYST NORTHROP GRUMMAN
09/02-07/05 LA MESA, CA
Served as functional advisor and subject matter expert (SME) for the creation and implementation of Bachelor Quarters Resident Tracking System (BQRTS), a software package written and implemented by Northrop Grumman exclusively for Navy Permanent Party Bachelor Housing. Reviewed and revised requirements for further development prior to implementation. Advised NG on Permanent Party business practices while insuring all DoD and SECNAV policies, regulations and laws were followed. Assisted subcontractors in creating training documents used during implementation. Trained and advised subcontractors on PP business practices. Performed solo installation of BQRTS and trained site level personnel at various SW region locations. Installation duties included data extraction, verification of migrated data, training personnel and insuring data consistent with other Navy information reporting tools. Tested software as upgrades were created and applied new regulations to upgraded software, insuring compliance. Composed and implemented online Help files for software using Dreamweaver software in composition of HTML files. Served as Lodging Touch Property Management System (LTS) Get Well functional team lead. Worked with technical team performing software and hardware upgrades. Trained installation staff including managers, accounting and clerical/line level personnel, on software changes and provided configuration advice to assure improved system performance. Get Well project required extensive travel throughout the US.
BILLETING MANAGER CAMP PENDLETON, CA
8/00 TO 9/02
Managed 211 bed transient facility to the highest Marine Corps standard. Managed housekeeping, building maintenance, reservations; contract with other government agencies to perform major maintenance and renovation. Negotiated contract with outside vendors. Performed wide variety of duties including but not limited to development of budget, monthly occupancy reports, verify Daily Activity Records, employee evaluation. Provided support of Lodging Touch property management system and improved overall performance of same. Assisted HQMC to improve system at other Marine Corps facilities. Developed and implemented training of Front Desk personnel for LTS, cash handling and accounting procedures. Worked with FMD on renovation project for the Del Mar facility. Developed 5 year spending capitalization.
ASSISTANT HOUSING MANAGER 10/99 TO 8/00 NAVAL FACILITIES ENGINEERING COMMAND WASHINGTON, D.C. Assisted Department of Navy in worldwide installation of new property management system, Lodging Touch (a windows based software). Traveled extensively to Naval Facilities to assist sites creating and implementing property management system. Aided in developing Navy Standard for worldwide application of property configuration to insure conformity throughout. Performed QA at individual site roll outs. Assisted properties in configuring software application. Prepared progress reports for Washington, including recommendations for future rollouts, profiling site acceptance and Lodging Touch software performance. Obtained Secret Security Clearance.
ACCOUNTING TECHNICIAN COMBINED BACHELOR HOUSING SAN DIEGO, CA
09/94-10/99
Applied double entry accounting system analysis for Bachelor Housing including full General Ledger. Specific expertise in enlisted and officer Front Desk procedures. Analyzed Daily Activity Record including verifying supporting documentation, in accordance with all Department of Defense rules and regulations. Assisted in resolution of personnel and procedure difficulties as well as computer problems. Assisted management with Front Desk issues. Initiated and implemented standardized Front Desk trainings, incorporating same to include consolidated facility in October 1998. Bachelor Housing doubled in size with the consolidation of the North Island and Naval Amphibious Bases. Implemented all Department of Defense payroll procedures and regulations. Monitored Night Audit reports for North Island complex, verifying clerk activity. Analyzed Night Audit financial data. Monitored occupancy for irregularities. Have full working knowledge of UNIX based property management systems (BAMS and QINN).
COMPUTER PROFICIENCY Lotus, Excel, Microsoft Word, Microsoft outlook, WordPerfect, BAMS, QINN, BLAS, Lodging Touch, BQRTS, MAS 90 Accounting system Rational Tools: Clearcase, clearquest, reqpro; dreamweaver
ACCREDITATIONS Certified Hospitality Supervisor Certified Defense Unaccompanied Housing Manager Certified Lodging Manager Basic Contracting RAMCAS Accounting Paralegal Certificate
Mary Elizabeth Padgett, CHS 1614 Green Acres Cir 0-204 Port St. Lucie, Fl 34952 772-398-1481
[email protected] PROFESSIONAL EXPERIENCE BRINKER CORPORATION: CHILI'S GRILL AND BAR
Jul 2003 - Present
Restaurant Manager Assists the General Manager in management of full service casual dining restaurant. Directly responsible for front of the house (FOH) operations: Hires and trains serving staff. Prepares FOH schedule. Focus on customer service standards and sales building. Effectively communicates corporate goals. Controls labor costs and facility expenses. Provides safe and clean work environment. Fasttrack career promotion through a series of increasingly responsible management positions leading large-scale operations worldwide. Currently hold the rank of Lieutenant Colonel. Honored with numerous commendations and awards for outstanding leadership, general management, and field operations: Relevance: Experience in the civilian sector with hiring and training non military personnel to perform and achieve corporate goals while maintaining strict compliance to health and safety codes. Demonstrated ability to handle staffing and personnel issues, provide quality assurance management and supervisory skills as required in specific course material. Primary: Complex Manager Collateral: Command Drug and Alcohol Program Advisor and Class Facilitator
Jan 2001-Dec 2002
Manages Bachelor Housing eight story high rise building consisting of 500 rooms. Coordinates building improvement and renovation projects. Provides quality customer service. Performs collateral duties as Administrative Office Manager conducting indoctrination training, alcohol and drug abuse prevention training and personal counseling for enlisted personnel. Relevance: On hands experience in effectively running the day to day operations of a Bachelor Housing complex, coupled with my graduate degree course work in management effectively prepares me to assist in the privatization process from concept to pre-transition required in course work. My MAM's degree provided specific course work that covered change management and financial and human resource practices. In addition, I also completed all course work for my CHS certification and Hospitality diploma. My collateral duty as ADAM's facilitator demonstrates my experience in facilitating a full day's course in front of a group of 20 personnel using Power Point presentation. In addition to these monthly classes, I presented a 30 minute Alcohol Abuse and Prevention lesson topic for the Commanding Officer in the base theater during annual All Hands training for over 500 personnel. USS BOXER LHD-4
Dec 1997-Dec 2000
Wardroom Supervisor/ Food Production Chief As Wardroom Supervisor during 1/2 my tour onboard I coordinated numerous formal receptions for high ranking officers and dignitaries of foreign nations that received many accolades. The second half of my tour I was in the General Mess supervising preparation of meals for over 2,000 Navy and Marine personnel. Relevance: My Wardroom duties demonstrate my ability to work and provide the higher echelon with superior service they command while provided with limited resources to achieve this underway at sea. Bachelor Enlisted Quarters Manager (LCPO)
Dec 1994 - Dec 1997
Performs duties as senior manager at bachelor quarters facilities which houses over 3,200 enlisted personnel in 14 buildings. Supervises and trains 95 enlisted personnel. Coordinates building improvement and renovation projects. Manages front desk operations and reservation system
(BAMS). Relevance: I truly loved this job. I was on hands with every Command Master Chief (CMC) from each squadron and personally handled their squadron's assignments and rotations in and out of the BQ. I was asked to sit in with the base CMC when base realignments and BQ assets were being reviewed to provide an accurate assessment of our availability demonstrating my experience in planning, inventory and utilization. Leading Mess Management Specialist
Jul 1991 - Dec 1994
Responsible for the operation of the General Mess, Officer's Mess, and all berthing for 120 personnel. Maintains all financial records and reports. Supervise and trains 13 enlisted personnel. Awards: 2 nd Place, 1993 Admiral F. Ney Award for Food Service Excellence. Relevance: This was my first General Mess Operations and during my tenure onboard my Mess was nominated for the Ney Award the 1 st year, awarded 2 n d Place Ney the Second year, and was in running for 1 st place Ney Award the 3 rd year when I was transferred. The Ney Award is the highest achievement a General Mess can received for Food Service Excellence and is equivalent of being a Admiral Zumwalt Awardee. Bachelor Officer's Quarters Manager
Jul 1989 - Jul 1991
Responsible for the day to day operation of all officers’s housing. Maintains three buildings housing 300 officer personnel including high ranking officials in 16 VIP suites. Supervises and trains 12 enlisted personnel. Manages front desk operations and reservation system. Relevance: This was my first position as a Chief Petty Officer. My staff excelled in providing superior customer service for all officers and visiting high ranking officials. My VIP rooms were sought after by every one in the fleet. Admiral Kahune and his wife were my favorite quests and my staff was expertly trained to meet the high expectations of the Pacific Fleet. The relevance here is not so much in maintaining VIP rooms, but the flexibility in arranging accommodations for who will go in them. With privatization, Rank will still have its privileges and civilian managers must understand the power and prestige of rank and how that plays with our VIP rooms. MSSA - MS1
Sep 1978 - Jun 1989
Standard duties as a junior MS to a senior MS before making Chief. My first BQ assignment was as a MS3 as a Front Desk Clerk onboard NAS North Island, HI. I pulled 6 months on the night shift and can still remember my first RIMPAC and a New Zealand CPO calling down to the front desk complaining his room was flooded and he wanted to change rooms. Well, that is a story I will have to save for one of my classes. Relevance: The Navy had gone through many changes in the Bachelor Housing arena. I was there as a young 3 rd class when we first heard of Admiral Zumwalt and what he wanted to achieve in Quality of Life for all Navy personnel. I'm proud to have served 24 years in the Navy and have had the many experiences working in the different enlisted quarters along the way. I remember all the name changes: BEQ/BOQ, UEPH/UOPH, CBH, and now Well it all remains the same: Quality of life for our Sailors. PROFESSIONAL DEVELOPMENT/TECHNICAL TRAINING Mess Management Specialist Chief (SW/AW): MS "A" school; MS "C" school (BH) ADAMS FACILITATOR LMET; COTR Culinary School of New York (2 week course Ney Award)
EDUCATION M.A. Management
2002
University of Redlands B.S. Business Administration
1998
University of La Verne A.A. Liberal Arts
University of Hawaii
1989
Sam Merrick Resume Coming Soon!
Carolyn Perrygo Resume Coming Soon!
JOHN R PERRYGO The Perrygo Group 21701 Ringgold Pike Hagerstown, MD 21742 301-733-4331
[email protected]
CAREER PROFILE Through the years Mr. Perrygo has facilitated meetings and conferences for numerous organizations and commands within the Navy, the Army, and the Office of the Commandant of the Marine Corps, as well as private and professional organizations. He has also moderated numerous panels and discussion groups, including senior leaders of the five uniform military services. Currently, as owner of The Perrygo Group consulting practice, Mr. Perrygo facilitates strategic planning and organizational change efforts for government, non-profit, and private sector professional groups. Additionally, he teaches classes in critical thinking and provides executive coaching.
PROFESSIONAL EXPERIENCE DEPARTMENT OF THE NAVY CIVILIAN 1975 to 2004 From 1997 until his retirement in 2004, Mr. Perrygo served as the Civilian Deputy Director of Housing, first for the Naval Facilities Engineering Command, and then from October 2003 until his retirement in October 2004, for the Commander, Navy Installations Command. In this capacity his responsibilities encompassed managing a program budget in excess of $979M, with management responsibility for the worldwide operation of over 53,000 Family Housing units and Bachelor, Student and Transient facilities with a capacity for sheltering over 130,000 individuals. With management experience in customer service and organizational effectiveness predating his government service, much of Mr. Perrygo’s government career was focused on change management, and included group facilitation. Mr Perrygo participated in and led a number of organizational reviews at all levels of the Navy from the Office of the Secretary of the Navy to individual installations. Additionally, Mr. Perrygo was assigned to work for OSD as the Director of the Policy Branch of the Defense Housing Management and Systems Office for a period of more than two years. After completion of the Federal Executive Institute “Leadership for a Democratic Society” course, Mr. Perrygo participated in and led multiple team-building sessions offered by and presented at FEI.
EDUCATION B.S. in Marketing
University of Maryland Graduate of The Federal Executive Institute
References Provided Upon Request
PAULA K. POTTER HAYES 12904 Pine Valley Circle, Colorado Springs, CO 80831 719 243 6139
[email protected] CAREER PROFILE Director of Property Management with 15+ years of hands on experience. •
Multi Site Responsibility for up to 7,000 Units
•
CPM Candidate (Two Classes to Completion)
•
CDPM I & II (Certified Defense Privatization Manager)
•
CAM Designation – 1986
•
YARDI Proficient
•
Created Standard Operations Manual for New Management Company
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Successful implementation of Standardized Training Procedures
•
Dynamic Speaker for Leasing, Customer Service & Budgeting Classes
PROFESSIONAL EXPERIENCE ACTUS LEND LEASE
2007 to Present
Director of Property Management • Selection and training of all on-site personnel prior to start-up •
Established effective working relationship and communication with Air Force Leadership to include: AFCEE, Wing Leadership, Housing Personnel, Civil Engineering Squadron Personnel and Public Affairs
•
Developed Operational Budget
•
Created RFPs (Request for Proposal) and negotiated long term contractual agreements for grounds care, pest control and waste management/removal
•
Facilitated start up of YARDI
HUNT BUILDING CORPORATION
2005 - 2007
Senior Community Director •
Increased Occupancy from 75% to 96% in first 8 months
•
Developed and implemented community standards to include: Preventive Maintenance Schedule, Reporting procedures per Air Force Requirements
•
Decreased Expenditures by 26% through successful negotiation of lawn care and pest control contracts and negotiation of national contracts for carpet and appliance replacement
AMALGAMATED MANAGEMENT CORPORATION
2002 - 2005
Property Manager •
Developed successful marketing strategy leading to increased occupancy and decreased expenses allowing for a $2.7 million dollar profit sale within 2 years of purchase
•
Supervised and completed minor rehab of community
THE NORSOUTH CORPORATION
1991 - 1994
VP of Property Management •
Direct Over site for 7,000 FmHA Apartment Units (Georgia, South Carolina and North Carolina
•
Created and Implemented Standard Operating Procedures (still in use)
EDUCATION Associates Degree (Business Management)
References Provided Upon Request
Angelo State University
William Salter Resume Coming Soon!
BIRGITT S. SEYMOUR 544 Windspirit Circle, Prescott, AZ 86303 928.771.9826
[email protected] CAREER PROFILE
•
Served at all levels of installation family housing, permanent party unaccompanied personnel housing and lodging management
•
Led a team at Headquarters, Department of the Army dealing with General Officer Quarters (GFOQ) and leased housing worldwide
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Served as Branch Chief for Unaccompanied Personnel Housing at HQDA
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Prepared budget and analysis to update and modernize the Army's barracks inventory and led multi-billion dollar effort from conception to execution
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Served as Chief of Housing for the United States Army in Europe
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Prepared plan to upgrade Army family housing in Europe and secured necessary funding
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Prepared and presented briefings for senior Army and DoD leadership
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Developed course of instructions for GFOQ managers and presented instructions on various occasions. Developed and updated GFOQ Guide
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Served as editor for professional magazine (Defense Communities)
PROFESSIONAL EXPERIENCE 2005 to present
Editor, Defense Communities
1999 to 2004
Chief of Housing, United States Army Europe
1989 to 1999
Various management positions at Headquarters, DA
1981 to 1989
Installation Housing Management at Military District of Washington
CERTIFICATIONS AND LICENSES •
Certified Defense Housing Director, Professional Housing Management Association
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Various professional management and finance certifications
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Licensed hotel and restaurant manager
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Business School graduate
AFFILIATIONS Member, PHMA International
Vicki Sharp, NALP, CAPS, CDPM P.O. Box 8905 Gallatin TN 37066 512..415.4118
[email protected] CAREER PROFILE Vicki Sharp, NALP, CAPS, CDPM, brings approximately 35 years of property management experience to her audiences. After serving an enlistment in the US Army, Vicki started in the property management business as a leasing consultant. She quickly rose through the ranks in all management positions, and has worked with REITs, fee management companies, and owner managed portfolios, ultimately owning her own marketing and consulting business. PROFESSIONAL EXPERIENCE BALFOUR BEATTY COMMUNITIES
Present
National Training Director Vickie is responsible for creating and presenting all training for this very prestigious firm. For the past 6 years, Vicki has been focused on the management of Privatized Military Family Housing for the Army, Marine Corps, and Air Force.
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Professional Designate of the year for Texas Apartment Association three times Vickie has also won many awards for membership recruitment for the AAA
Publications and Seminars •
Over 18 years experience in writing and presenting seminars on industry related subjects
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Leasing, customer service, team management, and marketing; niche marketing ideas, student and military housing seminars are some of the areas in which she presents.
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Humorous and thought provoking seminars that challenge attendees to perform at their best.
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Articles for trade publications across the nation
Instructor Qualifications •
Can teach virtually all professional designation programs for the National Apartment Association.
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Designations of National Apartment Leasing Professional; Certified Apartment Property Supervisor.
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PHMA certification for privatization of military housing.
Past/Present Offices •
Past President of the Austin Apartment Association
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Board of Directors for the Texas Apartment Association
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Delegate for the National Apartment Association
Susan H Shearouse
Susan H. Shearouse has provided facilitation, mediation, technical assistance and training in conflict resolution processes to organizations and individuals through her own firm, Frameworks for Agreement, since 1990. As a mediator, Susan guides people in conflict to mutually acceptable agreements that resolve conflicts and problems. Her experience as a mediator includes contract disputes, workplace issues, and Equal Employment Opportunity (EEO) claims. She is certified as a mediator, trainer, and mentor for court-referred cases for the state of Virginia and serves as a mediator for the Washington Regional Office of the Equal Employment Opportunity Commission and the Executive Office of the White House. Her clients include corporations such as Anheuser Busch, Mobil Oil and TRW; federal agencies such as the Library of Congress, the Internal Revenue Service, the EPA, HUD, and the Department of State; small businesses; and nonprofit organizations. International experience includes conducting mediation training in the Palestinian territories of Gaza and the West Bank. Susan was first trained as a mediator in 1985. She earned a Master of Science in Conflict Resolution from George Mason University in 1988. Since that time, Susan has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution (NCPCR), as Alternative Dispute Resolution (ADR) Specialist for the Federal Mediation and Conciliation Service (FMCS), and as adjunct faculty at Georgetown University’s MBA program. She served for ten years on the Advisory Board of the Institute for Conflict Analysis and Resolution (ICAR) at George Mason University and is a Board member of the DC Association for Conflict Resolution.
Barry Singer Resume Coming Soon!
STEVEN STEININGER BARBAROSSASTRASSE35, 63571 GELNHAUSEN, DE 011 49 6131 204940
[email protected] PROFESSIONAL EXPERIENCE MILITARY HOUSING AND LODGING INSTITUTE
2003 to Present
Instructor Specializing in course development and presentation with concentration in the areas of Family and Bachelor housing
SPECIAL PROJECTS OFFICE 104
th
1995 to Present
AREA SUPPORT GROUP
Special Project Officer Deputy Commander & Chief of Staff Director of Public Works Deputy Major Army Command Engineer Director of Engineering & Housing Officer and Brigade Base Camp Coordinator
Director of Public Works • • •
Responsible for all facilities on multiple communities throughout the command. Responsible for providing quality facilities to all members of the various organizations. Responsible for administering and monitoring numerous Bachelor Housing facilities and maintaining them in a quality condition.
EDUCATION MS (International Administration)
2004
Central Michigan University BS (Civil/Mining Engineering)
1982
University of Pittsburgh * Department of the Army Civilian Leadership and Development (LEAD) Course, 2004 * Director of Engineering & Housing/Public Works Management Overview Course, 1996 - Military: * U.S. Army Command & General Staff College, 1996 * U.S. Army Combined Arms & Services Staff School, 1992 * U.S. Army Engineer Officers Advanced Course, 1986 * U.S. Army Engineer Officers Basic Course, 1983 * U.S. Army Adjutant Administration Course, 1986 * Federal Republic of Germany Army Officers Company Command Course, 1992 Certifications: - Professional Housing Managers Associations (PHMA) Certifications Levels I & II
References Provided Upon Request
NATHAN ERNEST BURL THOMAS, JR PROFESSIONAL EXPERIENCE UNITED STATES ARMY
1996 to Present
Housing Manager Chief, Housing Division NCOIC Housing
Currently while on PPP, working special projects for the Housing Office putting together a local webpage. I served as the Chief, Family Housing Branch for Bad Aibling Station. Managed and assigned duties as appropriate to a staff of nine personnel, with the responsibility for broad management functions associated with the operation and utilization of on-post family housing facilities; planning and programming of maintenance, repair, acquisition, and disposal of (AFH), Government Leased, Private Rentals, and (UPH). Planned, wrote, implemented, and supervised the installation housing policies in support of base personnel, according to INSCOM, DOD, USAREUR, and other agency guidelines, regulations, and SOPs. On site Asset Manager for 122 on post government quarters, 320 government leased quarters, 300 UPH quarters, and 250 private rental quarters representative (COR) for two service contracts with an average annual cost of $586,000.00. Ensured the data into the housing automated management system
Chief, Housing Division I served as the Area Support Group (ASG) housing advisor/programmer and ASG operational Division Chief/On site Asset Manager. Supervised a staff of 41 personnel. Areas of responsibilities included the greater Stuttgart community, Area Support Team (AST) Garmisch, Bad Aibling Station, and seventeen outlying areas. Responsible for 2,325 government owned and leased family housing units, 16 GFOQs, and 1,340 single soldier quarters. Served as the manager for approximately $31 million, including civilian reimbursable. Planned, directed, and coordinated program elements involving acquisition, utilization of resources, disposal, M&R, and MM&R/WNR construction projects totaling over $60.3 million. Identified requirements, developed policies and budget execution procedures to support planned activities. Served for over 12 months without a Chief of Customer Service for Housing as well as other sections being under staffed. Responsible for all administrative actions within the division.
NCOIC, Housing Worked as the NCOIC directly for the Chief, Housing Division in the 104th ASG. I planned and executed the centralized management operations and activities for the installation-housing program. Housing facilities included: 3,927 on-post quarters; 664 off-post government leased units; 895 off post private rentals; 10,387 unaccompanied personnel housing spaces for single soldiers in 55 different units, located in a 120-mile radius around major
cities in Hanua and Giessen. Adapted and interpreted various DoD, DA, and USAREUR directives and developed implementing instructions for local use. Served as technical advisor to subordinate housing specialists, Area Support Team (AST) and other installation personnel in matters affecting facilities management. Responsible for housing permanent party and transient personnel. Coordinated and monitored operations involving inspections, maintenance, and repair to government controlled housing facilities. Studied and interpreted instructions, laws, rules, regulations, and helped develop policies and procedures concerning assignment inspections and clearance of quarters. Received and resolved tenant complaints referred by inspectors and section chiefs.
EDUCATION 1 Year College Management
1972
University of Maryland Southeast High School
Certified Defense Property Manager (CDMP) Level 2, Certified Defense Property Manager (CDMP) Level 1, Army Housing Operations, COR Basic Course
References Provided Upon Request
CHARLIE WILLIAMS 7515 OLD MILFORD ROAD, MILFORD, KS 66514 (785)-239-0680 CAREER PROFILE The last 30 years I have been a Housing Manager/Facilities Manager for the Army at Fort Riley, KS. I have also been a property manager and real estate educator here in the State of Kansas. During my career, I have developed the following skills and knowledge:
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Oral and written communications Financial Management Contract Management Real Estate Development Personnel Management Public Relations Logistical Planning Project Management Property Management Negotiation and mediation Leadership
PROFESSIONAL EXPERIENCE PUBLIC WORKS
2004 to Present
RCI Director Ft. Riley Housing Manager Housing Facilities Mgmt Chief
RCI Director − − −
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Army’s Chief Negotiator for the 50-year, $2.5B RCI project at Fort Riley Completed negotiations on a 10-year $550M real estate development with RCI Partner Completed negotiations on the 50-year Community Development and Management Plan (CDMP) for Fort Riley Family Housing Served on the Department of Army’s Task Force for the new Army-wide Off-Post Housing Initiative
Ft. Riley Housing Manager − − −
Managed 3052 Family Housing Units, 85 Bachelor Housing Units, 157 room Army Hotel/Guesthouse, and managed the furnishings operation for 5500 Barracks rooms Annual Family Housing Budget of $22M; Operations and Maintenance Budget of $2M; and NAF Budget of $1.2M Renovation and/or New Construction Funding averaged an additional $10M per year
Housing Facilities Mgmt Chief − − − −
All Housing Renovation Contracts at Fort Riley All Housing New Construction Contracts at Fort Riley Project Management for Housing Projects/Contracts Responsible for all design reviews on Housing Projects
EDUCATION MPA (Public Administration)
Kansas University BS (Economics)
1974
Kansas State University Graduate of numerous management and leadership training programs including the prestigious Army Command & Staff College.
References Provided Upon Request
NANCY D. WILLIAMS 6360 Ilan Place, Indian Head, MD 20640 301.752.0470
[email protected] CAREER PROFILE Over 32 years of Government Service. Over 29 of those years working for Navy Family Housing starting at the field activities and completing my last 7 years working for CNIC Headquarters Housing Program as a Housing Privatization Project Manager. PROFESSIONAL EXPERIENCE DEPARTMENT OF DEFENSE, NAVY—COMMANDER, NAVAL INSTALLATION COMMAND (CNIC)
2001-2008 (Retired)
Housing Management Specialist Over 32 years of Government Service
Over 29 of those years working for Navy Family Housing starting at the field activities and completing my last 7 years working for CNIC Headquarters Housing Program as a Housing Privatization Project Manager;
Developed and implemented standard policies, concept development, staff support;
Tracked program goals, prepared and presented briefs to higher authority;
Coordinated, provided direction and support for the Navy Regions world wide, Public Private Venture (PPV) Partners, Naval Facilities Engineering Command, Assistant Secretary of the Navy, Chief of Naval Operations, Office of the Secretary of the Navy, and Office of the Secretary of Defense;
Researched in the development, issued task order and confirmed budget expenditures for Logistics Management Institute (LMI), a contract that supported our PPV team efforts;
Independently identified the requirements for a Navy web-based Program Evaluation Plan (PEP) report system, a key analysis tool used to evaluate the progress of the PPV program as required by the Office of the Secretary of Defense for Installation and Environment (OSD, I & D);
Recognized and ensured compliance with public law and DoD and Navy directives in regard to the Housing PPV programs;
Initiated, researched and participated in the development and execution of PPV 101, that educated Housing employees in the PPV pre-execution process, and initiated and participated in the development of PPV 201, that will provide postexecution training;
Initiated, developed and facilitate numerous workshops and presentation, the audience ranged from Activity Personnel to OSD I & E Executives;
Served for 5 years as the Navy’s Vice President for the Professional Housing Management Association (PHMA) in support of the organization’s success and on its members’ behalf;
Serving in that capacity as PHMA Navy VP, coordinated all aspect of the conference for the Navy - developing agendas, scheduled and facilitated classroom breakouts, scheduled VIP quest speakers and training sessions, preparing and giving briefings. All this coordination was done over several months each year and was a voluntary collateral job.
Worked for the Dept of the Navy as a Contract Specialist for the Chesapeake Division Office at the Washington Navy Yard;
Worked with clients from the many local Navy activities researching, recommending, developing and awarding contracts to fulfill their requirements. These requirements range from simple task order to multi-million dollar obligations;
Knowledge of policies, guiding documents – Federal Acquisition Requirements (FAR), Defense FAR, Naval Supply Acquisition Register (NSAR) etc;
Richardo D. B. Worrell, CHA 6071 Ansley Court Manassas, VA 20112 (703) 680-7049 CAREER PROFILE QUALIFICATIONS: Proven performance and accomplishments while developing knowledge, abilities and expertise in the following: Privatization of Unaccompanied Housing and Lodging Outsourcing of UH and Lodging operations Unaccompanied Housing Management/Administration Unaccompanied Housing Program Development Budget Analysis/Development (APF and NAF) Fiscal Oversight and Auditing Records Maintenance/Auditing Public Speaking Training Seminar Presentations Training Program Development Quality Assurance/Quality Control Staffing Requirement determination Policy and Procedure Development and Analysis PROFESSIONAL EXPERIENCE 2000-Present Sole proprietor of GTG Consulting specializing in military housing management, customer service training, military housing management training, meeting planning, inspections and surveys, staffing evaluations and contract evaluations. Currently under contract with Military Housing and Lodging Institute and the Professional Housing Management Association providing services as Director of Unaccompanied Personnel Housing and Lodging Training. Contract includes development and presentation of eight (8) unaccompanied housing/lodging management training courses to all military services and associated civilian businesses worldwide. This includes a new, first of its kind, certification course for DOD unaccompanied housing managers. Provide advisory and assistance to the military services relating to management of single serviceman housing and lodging operations. Contract also includes meeting planning services related to food and beverage (F & B) planning and general administrative functions for two worldwide conferences a year. Provide advisory and assistance to civilian companies desiring to do business with military housing. Conduct workshops and seminars related to military housing and the privatization of government housing. Deliver lectures on privatization of military housing and military housing related matters. Conduct briefings, seminars and presentations on the current state of DOD’s efforts to privatize unaccompanied housing and lodging. 1996-2000 SYMVIONICS, Inc., Alexandria, VA Navy Bachelor Housing Support Contract Lead Management Analyst Analyze Department Of Defense directives, research and compile all reference materials, and develop comprehensive reports that include recommendations for implementation of new directives and suggestions to improve Navy Bachelor Housing management. Analyze Navy policies and procedures as they relate to Navy Bachelor Housing management and recommend changes. Propose and develop new policies and procedures governing Navy Bachelor
Housing management for submission to the Bachelor Housing Program Management Office and higher authority. Track and analyze annual Congressional Appropriations legislation for change to laws related to Bachelor Housing and military personnel entitlements to government housing. Develop and maintain the Navy Bachelor Housing Master Reference Library and the Bachelor Housing Quick Reference Guide making extensive use of Internet technologies by creating master links to all files and documents located in over 200 different internet web-sites. Develop the draft Navy Bachelor Housing Operations Manual. Developing this draft manual requires extensive research of all laws, directives, and regulations governing DoD bachelor housing operations, facilities management, fiscal management and oversight, personnel management, hazardous material management, bloodborne pathogen exposure control requirements, as well as the hospitality industry Best Business Practices. Plan and coordinate the Navy’s annual five-day Training Workshops held in conjunction with the Professional Housing Management Association Professional Development Seminars. Coordinate presenters based on a theme and an approved agenda. Serve as the on-site event coordinator for work assignments, presentation room assignments, schedule execution, and working staff supervisor. Conduct material reviews of all instructional material for both the Navy’s Bachelor Housing Senior Management School and the bachelor Housing Fundamentals course. Prepare extensive evaluation reports noting observations and documenting recommendations for change and improvement. Develop training materials for both formal classes and individual activity training programs. Conducted one two-week course in Bachelor Housing Fundamentals. Served as substitute instructor for the Navy Bachelor Housing Senior Management school. 1973-1996 United States Navy. Progressed from initial status as student/trainee (E1) to Senior Chief Petty Officer (E8) with extensive duties and responsibilities relevant to management/supervision of personnel. Developed, implemented and continuously monitored strong and effective training programs to ensure viable administration. Planned, coordinated, and directed special functions for foreign dignitaries and other VIPs. Conducted inventories. Conducted financial reviews and audits on all food service records and returns. Bachelor Quarters Manager for Naval Air Station, Kingsville Texas(1990 - 1993). Managed officer and enlisted bachelor housing (Hotel/Apartment type operations). Managed five buildings housing 900 single sailors, two warehouses, and three off-site facilities located in outlying operations. Ensured accurate records/receipts and appropriate utilization of necessary forms and documentation. Conducted financial reviews and audits of accountable documentation and cash accounts. Commander, Naval Air Force, U. S. Pacific Fleet Bachelor Housing Program Manager (1993 - 1995). Managed the bachelor housing program consisting of 17 major Naval installation bachelor housing operations with a total annual budget of $92M. Compiled budget requirements for submission to higher authority. Conducted management assessments, fiscal oversight/audits, financial programming and planning, staffing requirement determination, long range facilities planning, training program development, purchasing, and customer service. Bachelor Housing Specialist for Commander, Naval Facilities Engineering Command, Bachelor Housing Program Management Office (1995 - 1996). Developed, planned, and implemented Bachelor Housing programs (single sailor housing) at the headquarters level. Participated in the long range planning of Bachelor Housing financial and managerial programs. Lead task action teams in the development and implementation of operational policy and procedures. Conducted task analysis studies to quantify resource requirements and future budgetary needs. Subject specialist advisor to senior headquarters management.
SECURITY CLEARANCE: Previously approved to Secret Clearance level.
CERTIFICATIONS American Hotel and Lodging Association (AHLA) “Certified Hotel Administrator” (CHA) (13 years) Certificate of Completion Department of Labor Food Service Apprenticeship Program EDUCATION Completed over 3,000 hours of formal U.S. Naval instruction including: Unaccompanied Housing Management Contracting Officer Technical Representative Governmental contract “Performance Work Statement” writing Basic Instructor Training Equal Opportunity Team Training Food Service Basic High School Graduate Certificate of Completion Advanced Food Service Fundamentals of Total Quality Leadership Professional Housing Management Association
Advanced Food Service Principals Food Service Records and Returns Food Service Management Navy Command Career Counselor Team Building Customer Service Basic Microcomputer Windows Office (Includes Access, Power Point, Word, Excel) Power Point 2000 Basic and Advanced
TIMOTHY J. YOUNG 7902 West 114 th Street, Overland Park, KS 66210 913.485.6764
[email protected] PROFESSIONAL EXPERIENCE Instructor – Military Housing & Lodging Institute For the past five (5) years have been an instructor for the Military Housing & Lodging Institute responsible for presentation of various courses, primarily in the field of Housing Privatization. Responsible for course development, preparation of programs of instruction and the incorporation of various media enhancements to achieve a truly blended presentation of course materials. Course material has been adapted to be applicable to all the Services relying on extensive experience in the private sector corporate world. During this period have also acted as a faciliator for various organizations and Government agencies, most notably the Army’s initiative to revamp the housing referral roles and responsibilities post-privatization. This resulted in a total revision to the Army’s methodology in providing housing referral services to Service Members. Also responsible for the creation of a Housing Services Office manual that has become the Army standard, as well as two (2) separate courses of instruction to provide training to all installations. Adjunct Professor – University of Missouri – Kansas City Since 2003 has taught various courses in the College of Business, UofM – Kansas City. Assisted in the revision of course material to ensure continued applicablity to the attending students. Manager of Performance Management: Consultant responsible to mentor leaders of a 5,000 plus person national business to business operation. Develop training and trained all levels of management strategic thinking and implementation techniques. Lead teams and facilitate teams in the development of organizational designs and strategies that enable competitive advantage for Sprint Business Solutions. Manager of Project Managers: Managed all internal programs and projects associated with back office operations for order management, contract administration, and back office billing resolution teams. Increased the team’s effectiveness by targeting and isolating key projects for implementation. Developed a consistant project management process and lead the entire team of maangers in changing the approach to business. General Manager, National Business Operations: Responsible for all aspects of product control and material operations for the BWM nationally ($150M annually). Manage 57 employees in 15 states, 11 management and 46 hourly employees, which were both bargaining and non-bargaining. We increased inventory turns by 116%, 15% improvement in efficiency measures and expenses, and have driven fundamental cultural and behavioral change in the field operations for material ops. The 2002 net economic value we delivered was $4.9M in real savings.
EDUCATION Masters of Business Admission
2003
University of Missouri-Kansas City Bachelor’s Degree-Business
Rockhurst University
2001
