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Caring in the Community for the Community

Chair’s Review My name is Roy Woodward and I am honoured to be presenting this review in Cherchefelle’s 40th Anniversary year. I was elected as Chair of the Cherchefelle Board of Management in February 2010 to succeed Keith Holdaway who stepped down to enable him to concentrate on his consultancy business for the coming year as well as undertaking some extended travel. Keith has been on the Board of Management since February 2000 and has held the post of Chair for the past 9 years. I take this opportunity to thank him for his valuable contribution over these years, wish him good luck and we look forward to welcoming him back to the Board in 2011. We also said farewell to Marjorie Hudson and Peter Revell who resigned from the Roy Woodward Board in July 2009. We thank them for their work for Cherchefelle and in particular, Marjorie who has given over 10 years service. Marjorie was the voice at Board meetings ensuring that the client perspective was always to the fore. I have been involved with Cherchefelle since January 2003. The history of Cherchefelle is one of commitment, generosity of spirit and sheer determination to get things done. It is a story of the right people appearing on the scene at the right time. It reflects the development of care in the community and has been a vehicle driving change. It is the story about people. People whose welfare has always been at the very heart of the organisation. 40 years ago in August 1971 the first house was opened for 5 tenants. The growth of our supported housing for vulnerable people continued across the years and we now have 224 units of accommodation across north and east Surrey and in Crawley. Alongside our housing we pioneered an outreach support service to tenants of other landlords and some owner occupiers, now providing in total to around 225 clients. Five years ago we became a registered domiciliary care agency providing personal care and support in the community to clients in their own homes. We now deliver some 2000 hours per week of care to around 200 individuals. Cherchefelle employs some 120 individuals of which 110 are “out there” delivering care and support directly to clients. This determination to provide for those vulnerable members of our community demonstrates what can be achieved by a small organisation that sees what is needed and finds ways to make it happen.This is only possible with the energy and dedication of individuals and the added synergy they create together, These individuals - Committee members and staff over the years - are far too many to name but it is appropriate that I mention two. Ros Black was with the organisation from its inception and became its Chief Executive for 18 years up to her retirement in 2007. She was our first paid member of staff. Lady Hedi Statham resigned her position as Honorary President this year after an association with Cherchefelle for 34 years. In Lady Hedi’s own words “Once a Cherchefellian, always a Cherchefellian!” They both made a remarkable contribution to Cherchefelle. We are proud of our 40 years but Anniversaries are not just about reminiscing but also about looking forward. Cherchefelle has survived and prospered despite external pressures and changing funding regimes. Change is inevitable and if we embrace it and steer it, then, I am sure, we will continue to prosper in the coming years. I must express my warm thanks to my fellow Board members, to our Chief Executive Martin Bellinger and to all of our dedicated and hardworking staff. The year ahead and the future will bring many challenges but I am confident that these will be met with the same effort and commitment that members of the team have shown in the past. We must continue to be excited and very proud of our achievements over not just this one but over the last 40 years of our existence. Roy Woodward

Caring in the Community for the Community

Celebrating Our Diversity ACCESS DAY We held our second access day on a glorious day in June. Over 80 residents, staff and other stakeholders attended a series of workshops on subjects such as Black and Minority Ethnic Groups and Mental Health, Healthy Living, Supporting People, Keeping Myself Healthy and Same Sex Domestic Abuse. There was a chance to question Cherchefelle and in the afternoon after some entertainment from the Orpheus Centre we set about writing our own songs on our reflections of the day. One of the songs was very light hearted and the other a lot more serious. Food from all over the world was provided for lunch and judging from the pictures a good time was had by most.

CHERCHEFELLIAN EDITORIAL BOARD Clients are invited to join us for lunch here at Mill Street to agree and produce the content for the Cherchefellian, our quarterly client newsletter. We surveyed readers in 2009 asking how we should describe those we provide services to – Customers, Service Users, Tenants or Clients. The response was not huge but those that did reply have opted to be called “Clients”.

YOUNG AT ART CLUB In September 2009 the Tenants at Wimborne House, one of our Sheltered Housing Schemes, held an exhibition of their Art and Craft. The club has been meeting for about the last two years. Young at Art Club is a tenant lead activity and was the idea of Betty Carman who lives at Wimbourne House. Betty continues to guide, encourage and tutor the group. At the beginning most of the members could barely draw, but now they are very proud of their work. To celebrate their achievement the club members invited friends, fellow tenants and staff of Cherchefelle to view their large display of paintings, drawings and knitwear. Some of the items were sold for a small fee, all the money raised will be put back into the club. This will enable the art and craft club to continue and give the opportunity for the members to develop their talents. Another tenant from a Cherchefelle young persons scheme was so interested that she has decided to return and have knitting lessons.

Richmond Clients Celebrate Christmas

Caring in the Community for the Community

What We Do Thanks to tenants and staff at Ewhurst Road and Statham House for hosting our Supported Housing Coffee Mornings on 2nd and 9th December respectively. Both mornings were successful and proved very interesting to our visitors which included Laura Moffat, MP for Crawley. Our Press Release which appeared in the Daily Housing News 8.12.09. Cherchefelle Housing Association has showcased its specialist housing services as part of the National Housing Federation South Region’s Supported Housing Month. The scheme in Crawley for ten young people was able to showcase success this year including six starting college courses in September. The young people have been growing their own vegetables and then learning how to cook them along with learning other basic cooking skills. For many, this is the first time that they have experienced cooking from fresh ingredients. Visitors included the local MP, and Commissioning Managers from West Sussex and Surrey County Councils. Martin Bellinger CEO of Cherchefelle Housing Association, said: “We are pleased to host an event to get the message about the value of Supporting People out. This scheme helps many young people who would not be eligible for statutory services now but if they continued in their lives they had before moving into the scheme would possibly end up requiring health and/or social services interventions. This year five young people have made successful planned moves to other accommodation”.

SUPPORTED LIVING Paul and Tim live in Holly House, this Scheme is in Caterham and was set up to offer a two year placement for people suffering with a mental illness. The scheme is a four bed house offering twenty two hours support per week between the four tenants. This helps them to stabilize their illness and their lives with the end goal of obtaining an independent life in a local authority flat. Tenants have their own private bedrooms but share other facilities, so the first hurdle for any of our tenants is to learn to get along with others who are in a similar position. Paul and Tim both moved into Holly House at about the same time, they come from very different backgrounds and have very different problems ranging from alcohol and substance misuse to panic attacks and paranoia. But one of the common problems that they share and arises quite often with people suffering from a mental health diagnosis is that of isolation and a feeling of being alone. Mental illness is a very isolating medical complaint. This makes it very hard for the individual to maintain relationships and friendships. Despite all the obstacles in their lives Tim and Paul have managed with support to build and sustain a good and healthy friendship which is well balanced and teaching each of them the value of such a relationship. This in turn will help them on the road to independent living and all the joys that will bring. “I like living here and the staff always manage to get to the root of the problem and help. Glad I came here and glad I met Tim, not my usual sort of friend but have built a really good friendship which means we now help each other. It means a lot to me” Paul “I moved here six months ago and from feeling very isolated I now feel very supported. I now feel I have met people similar to me and have managed to build a strong friendship with Paul despite our differences. I enjoy the support I receive from the staff and it helps me day to day” Tim

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What We Do “I have been an outreach client of Cherchefelle since 2007 after I suffered a severe mental health breakdown and my life was totally unimaginable. Thanks to Cherchefelle support and guidance I have been able to rebuild my life. I am now able to give back by becoming a client representative on the Cherchefelle Standards Committee.” Rubina

SUPPORTED LIVING Our main purpose is to offer support to individuals to live as independently as they can. This involves access into community projects – escorting people to the library, the cinema, theatre trips, or wherever they like to go. We also help with budgeting and shopping. We can take individuals to the gym, discuss dietary needs and make sure that hospital appointments are attended. Everyone has individual needs. Some only require a social call, just a chat and check they are taking their medicines properly and at the correct times.

MOAT COURT ASHTEAD We were asked to be the support provider at this new independent living scheme for 3 people with Learning Disabilities and commenced at the beginning of January. Prior to January we had spent time with these 3, their parents, Care Managers and Committee Members of ALDAG (Ashtead Learning Disability Action Group) establishing relationships, planning support, getting funding etc. We offer Support to the 3 (2 men and one woman) who have moved into a flat that they rent from ALDAG. Two of the 3 had had some experience living away from home but had lived in their parent’s home prior to moving in. In total we deliver about 35 hours per week across 7 days. Some of the hours are shared and some are for individual support. The parents’ concern was that there would be regular staff going into the house – we have established a team approach with 3 or 4 members of staff. The hope is that a regular team will be able to cover each other during holiday periods. We met with the Chair of ALDAG at the end of February who confirmed that the support service is being well received. Clients and parents are happy. All 3 clients work in the ALDAG café at St Georges Church, Barnett Wood Lane, Ashtead on a Monday and Tuesday – well worth popping in for a coffee or lunch if you are in the area.

SHELTERED HOUSING, RICHMOND In May 2009 we were delighted when the London Borough of Richmond chose us to deliver accommodation based practical support to 85 sheltered housing tenants in three schemes owned by London and Quadrant (L&Q), (2 in Richmond and 1 in Hampton Hill). London and Quadrant continue to own and deliver the Housing and we deliver the support. This is the first time we have worked in partnership with Richmond Borough Council although we have worked with L&Q in the past on the Eden View development and, more informally, when the closure of one of their sheltered schemes in Crawley coincided with the completion of the refurbishment of John Pound House and we accepted many nominations for housing L&Q tenants via Crawley Borough Council.

BENEFITS During 2009/10 our Outreach Teams secured over £2700.00 per week extra income for some 53 clients – on average an additional £50.00 per week income per client. The highest award amounted to more than £150.00 per week extra income whilst the lowest was £5.00 per week. Of these 53 individuals 17 qualified for arrears of income totalling nearly £19,000.00 – the highest award of £4645.00 and the lowest £64.00.

Caring in the Community for the Community

Two of Cherchefelle’s Longest Residents Lilian is 78 years old and has been with Cherchefelle for 28 of those years, not only is Lilian one of Cherchefelle’s longest standing residents but she has lived in the same property at Lynwood Road for these 28 years. Lilian was in Netherne hospital for 20 years before she moved in. Lynwood Road is a shared property with 4 residents all with mental health issues. Lilian’s Cherchefelle story: “I had been in Netherne Hospital for 20 years and I was asked if I would like to go and live in a group home. I did not hesitate in saying yes. This is going to be a whole new start to my life. My first impressions were that the house was very nice but I felt that the residents were a bit ‘rough’ apart from one. (This did not stop me accepting the room). I remember being very pleased as I would have my own space and privacy for once. As far as I can remember it was clean and tidy. I met a few of the staff and my own support worker but I can not remember the names. Living here has given me a sense of freedom and a chance to make life long friends. I would recommend Cherchefelle to others, I have had a good laugh and joke with the other residents I have lived with over the years and I have been very happy living at Cherchefelle. There have been a lot of changes. The change in residents has been for the better and I feel that Cherchefelle has improved with looking at the compatibility of the residents. I was sad to see some of the staff members leave but I have been happy with all the staff changes that have happened over the years. Changes in funding has not affected me in any way as I have received the same excellent service over all of the past 28 years.” Gary Williams arrived at Lynwood Road in around 1980 a few years before Lilian Ramsey, Gary also came from Netherne Hospital. It was during a Cherchefelle meeting that Gary heard from a friend that a lady who had lived in Deerings had died and that he was Cherchefelle’s longest standing resident, Gary is very proud of this achievement. When Gary first arrived at Lynwood he was in the same room as he is now, the only difference being that the room he lived in was 2 rooms with a dividing wall partition. Gary remembers it being very small but he was “over the moon”, he had his own bed and chest of drawers. It felt homely and he made it his own. Although Gary has moved to different properties within Cherchefelle over the years he has always come back to Lynwood. Gary has met some nice people at Lynwood Road over the years and he still keeps in touch today. Gary remembers that it took him a long time after leaving Netherne to feel able to live independently, so he spent his weekdays commuting to Netherne on his motorbike for many years. Gary was part of the gardening group under Mr North (O.T.), where he stayed for 9 years attending the gardens. Gary enjoyed this work very much. They were so pleased with his work that they made him a member of staff where he worked at the John Read ground after Mr North retired for a further 9 years. In the early years Gary looked after the Garden at Lynwood Road and was given a small fee by Cherchefelle for doing this. Gary continues to maintain the back and front gardens and is responsible for all the lovely flowers and lack of weeds even though Cherchefelle now employs gardeners. Gary has felt over the years a constant back-up from Cherchefelle staff when he has been in need, and he feels that this support has been paramount to his mental stability. Over all the Cherchefelle Staff has been “First Class”. Gary’s room has recently been decorated, he got new carpet, curtains including nets and Gary chose the colours. Gary has many visitors to his room and they all say how nice and homely it looks and they can see that Gary makes an effort not only in his room but within the house as well. Gary says that he has low moments but Cherchefelle has given him support, stability and structure and they saved his life in the early years. Gary wanted to conclude by saying that his faith in God and the church he goes to have also helped lift him out of his depression he sometimes feels. This has given him strength and a meaning to life as he feels it supports him in his times of need.

Caring in the Community for the Community

Newest Client Michael recently moved into a six bed house for people with Learning Disabilities. Michael is 26 years old and has come from a very unsettled back ground including long stays within the care system. Michael has had a few jobs in his working life but they have never been fulfilling for him and he would like to retrain to get a trade behind him enabling him to move on in his life. Michael told us “I was referred by Chris at the Leatherhead night hostel, when I found myself homeless. I was not unimpressed with my room, but I was quite anxious that day about the whole thing. I was shown around and It was all pretty tidy for a shared house. I met staff on duty, all seemed very friendly. Living here has given me a stable environment to just get on with it and it has really helped me at a time I most needed. It’s made me more comfortable with life and given me a more stable base enabling me to get a college course sorted out”

We Are Thirty Nine Plus One Space Hoppers, Stardust and long hot summers. The Beatles telling us to “Let it Be” then breaking thousands of girls hearts by announcing the break up of their band. What am I talking about? 1970 of course, for myself and Cherchefelle Housing Association the year we were born. How things have changed, in 1970 you could buy a house for £4500 and a brand new car to park on the drive for £600. The average wage was £30 per week and the local council would charge you just £6 per week for the rent on one of their properties. Children played outside with real toys and made camps while chewing black jacks. Children really did start to grow up more quickly in this decade, at the very beginning of the year the official age of adulthood, or majority, was reduced from 21 to 18. So on the 20th January 1970 the Reigate and District association for mental health agreed to form a housing society, so they could purchase a property to provide homes for people who were currently inpatients at the local mental institution. By July 1970 the new Housing association was set up and christened Cherchefelle, this in turn has evolved and matured to become the company that we all know today. As all this was happening in Reigate 60 miles away in a small village in Hampshire a couple with two sons aged 10 and 12 were being kept awake by a bouncing green eyed baby girl who was always hungry and disturbing the peace with her yells and cries. The husband turns to his wife and with a smile says “I told you that old wives tale of don’t sell the pram would come true” Some Forty years later that new Housing Association and the rather loud baby would come together and celebrate being 40. They say life begins at 40 so watch this space. Jayne Wells.

Caring in the Community for the Community

Memories from Lady Hedi Statham

1970-

How did you become involved with Cherchefelle? I moved to Reigate in 1963. Once my youngest started school in 1976 I felt I wanted to give something back to the community, so I went to the CAB to find out if there was anywhere I could do some voluntary work in the local area, and this is where I met Ina King, she told me she was the Chairman for a Housing Association for former Netherne Patients and asked me if I would be interested in helping with it and invited me to a committee meeting which was being held the following week.

What do you remember from your first committee meeting? I remember that there were 8 of us on the committee and we were all volunteers, there were no existing funds and the only money we had was the rent that the tenants paid to us. We had 4 houses, Deerings, Willow, Delamere and Lynwood. I was given the job of sorting out the furnishings, and when I went into the houses I got to know the Tenants. When Netherne closed completely some of the tenants that moved into our houses needed more support so the committee members supported them.

What are your fondest memories? There are many of these! In 1989 we employed our first paid member of staff as a part time secretary and administrator for 4 hrs a week, her name was Ros Black and as you know eventually went on to become Chief Executive. Ros got us known in the local community and knew where to go for grants, she was passionate and committed. Another memory I have is filling in marks on a red carpet in one of the houses with a red felt tip pen as we didn’t have funds to replace it!! In 1992 a new house was built and I was very honoured when it was named Statham House, when I was told I remember saying “ Oh does that mean I have to make all the curtains for the house!! “

Any final comments I have seen a lot of changes at Cherchefelle over the years, the development has been fantastic. Since we started as a small Housing Association, it has developed with the Outreach Service, Domiciliary Care Service, and Extra Care Services. I owe a lot to Cherchefelle for the personal development I have had, it has taught me to be non judgemental and I have learnt a lot about myself and I am very grateful for the opportunities that Cherchefelle gave me.

Client donating a drawing at 40th Party

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-2010 Ros Black

It was my great privilege to work for Cherchefelle for 18 years and to see the association grow from a purely voluntary body to one with over 100 staff, from 30 residents to almost 250 and with an everincreasing number of clients supported in the community. There is an indefinable spirit about Cherchefelle, something which bonds board members, staff, residents and clients together, all working for the common good – to make a real difference to people’s lives. I am delighted that, under Martin's excellent stewardship, the association continues to prosper. Here’s to the next 40 years.

Marjorie Hudson Soon after I joined the Board, two houses were opened for people with mental health problems. One was in Reigate the other, South Lodge, in Epsom. I had a personal interest in South Lodge: my son had a room there. He moved out just days before Cherchefelle announced they were taking South Lodge over from its founder and would be converting the rooms into individual bed-sits. I found the official opening a very moving occasion and felt proud to be associated with Cherchefelle, its high standards and its caring approach.

Lydia Reed I was the secretary for the committee for about 10 years from 1975. Cherchefelle was a very small organisation and the committee members helped in the houses when the Tenants needed support. I remember going into the house in Hooley Lane to support one tenant who worked in a charity shop who used to collect all sorts of things and bring them back to the house, we had to encourage her to clear up her room as it was getting so full!! I enjoyed helping out and getting to know the Tenants.

Acknowledgements Thanks to all our Business Associates whose gifts of biscuits, chocolates and wine to us at Christmas were raffled amongst staff to raise funds toward our 40th Anniversary Celebration Events. Special thanks to: Comtec Enterprises our ICT Solutions Provider, Mazars our auditors, Simon Parry our office landlord, Reed Employment Agency, Simon Birch our decorators, Barclays our Bankers, Canon our photocopier supplier, Knibbs Associates Printers and Oakley Page our Electricians who gave very generous donations towards costs for the celebration promotional material including stationery, mugs, calendars, note pads, pens and 40th Birthday Cake.

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Cherchefelle at a Glance At 31/03/10 (08/09 figures in brackets)

Supported Housing (Freehold and Leasehold)

174 Units (174)

Supported Housing Managed on behalf of Advance Housing and Support

14 Units (14)

Sheltered Housing

36 Units (36)

Floating Support Supporting People Contracts

234 (171)

Supported Housing 2008/09

200 190 180 170

2009/10

Supporting People Contracts 2008/09

200 100 0

2009/10

Home Care and Supported Living Number of Clients

190 (186)

Number of hours per week

1874 (1994)

Staff employed Staff Turnover Staff Sickness

122 (128) all staff 17% (19% adjusted after year end from 16%) Average 4.4 (4) days per person

86% of the work force is female

(86%)

15% is from a black or minority Ethnic group

(16%)

Female and Ethnic Staff 100%

2008/09

50%

2009/10

0% 2008/09 Female Staff

BME Staff 2009/10

Deerings Road, Reigate. Cherchfelle’s first property

The Croft, Reigate.

Holly House, Caterham. Cherchefelle’s latest property.

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Performance 2009/10 At 31/03/10 (08/09 figures in brackets) Supported and Sheltered Housing: Average occupancy rate

96%

(98%)

Supporting People target 90%. We had 3 long term vacancies where services have now ended.

Throughput

15%

(20%)

Resettlement rate

Rent loss through voids

3.15%

(4.13%)

Business Plan Target 2.5%

Arrears

0.94%

(1.25%)

Net of Housing Benefit + Supporting People timing Differences

Floating Support

38%

(21%)

Successful Completions of all Outcomes indentified in their support plans

Tenant/Client Satisfaction 93% (92%) overall satisfaction rating, our eighth consecutive year over 90%. 79% (+70%) said that being a Cherchefelle resident had improved their quality of life

Complaints and Compliments We received 27 (39) complaints. We received 33 (43) formal compliments, all relating to the efforts made by staff.

Maintenance Performance 2009/2010 Type of job

Target completion time

Jobs Placed

% completed in time

Emergency

24 hours

14

100 (100)

Urgent

5 Working days

302

96 (95)

Routine

20 Working days

561

99.9 (94)

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Balance Sheet As at 31 March 2010 £000

£000

2009 £000

£000

TANGIBLE FIXED ASSETS Housing properties at cost less depreciation Less Social Housing Grant

Other fixed assets

9,951

9,975

(6,381)

(6,381)

3,570

3,594

79

116

3,649

3,710

CURRENT ASSETS Debtors

327

455

Cash at bank and in hand

308

239

635

694

(426)

(434)

LESS: CREDITORS Creditors – Amounts falling due within one year NET CURRENT ASSETS TOTAL ASSETS LESS CURRENT LIABILITIES

209

260

3,858

3,970

CREDITORS Creditors - Amounts falling due after more than one year Less refinancing costs

2,979

3,134

(56)

(59) 2,923

3,075

0

0

935

895

3,858

3,970

CAPITAL AND RESERVES Called up share capital Reserves

Caring in the Community for the Community

Income and Expenditure For the year ended 31 March 2010 2010

2009

£000

£000

3,547

3,482

(3,349)

(3,235)

198

247

–

7

(158)

(219)

40

35

Retained surplus brought forward

895

860

RETAINED SURPLUS CARRIED FORWARD

935

895

TURNOVER Operating Costs OPERATING SURPLUS Interest receivable Interest payable SURPLUS

NOTES: The Association has no recognised surpluses or deficits other than the surplus shown above. All amounts relate to continuing activities in the year ended 31st March 2010.

Full copies of these statements are available from the office.

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Governance Cherchefelle aims to comply with the National Housing Federation’s Code of Governance except that it has not agreed overall maximum terms of office for individual Board Members. Board Members are unpaid. Roy Woodward Joined January 2003. Elected as Chair February 2010. Retired Chartered Surveyor – Building and Civil Construction

Keith Holdaway Joined in February 2000. Chair from 2002 to 2010 Director of Keith Holdaway Consulting Ltd. Training and Management consultant specialising in the health and Social care sector.

Sally Dubery Joined in February 2002. Director of Central Surrey CVS. She previously worked for people with learning disabilities with local authorities and the voluntary sector.

Joanne Ponting Joined 2007. Chartered Accountant, Finance Director Montal Computer Services Ltd, an IT provider specialising in the Housing Association Sector.

Michael Jones Joined 2010. Solicitor, Head of Commercial Property Department of Surrey law firm TWM Solicitors, based in their Reigate office.

Ian Simmons Joined January 2010. Retired Local Government Housing Manager, formerly Borough Housing Officer for the London Borough of Sutton

Cathy Rollinson Joined in January 2010. Former Chair of East Surrey Health Authority and Surrey Oaklands NHS Trust. Trustee of SeeAbility.

Peter Alexander Joined in April 2002. Director of Montal Group an IT provider specialising in the Housing Association Sector.

Bob Johnson Bob has been with Cherchefelle for over 6 years. Director of Targeting Human Resource & Personnel (THR&P) and is also Franchise Director for Jungle Mania (a children's soft play concept)

Martin Bellinger Chief Executive

Heather MacMillan Finance Director

Vanessa Nicholls Operations Director Deputy Chief Executive

Alan Prevett Property Services Manager

Marjorie Hudson Joined 1999. Resigned July 2009. Peter Revell Joined 2004. Resigned July 2009. Honorary President Lady Hedi Statham. Honorary Vice President Mr Ron Wildy.

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Acknowledgements We would like to thank the following agencies for their continued support for our work and our clients Auditors

Mazars LLP Times House Throwley Sutton Surrey SM1 4JQ

Bankers and Funders

Barclays Bank PLC

COIF Charity Funds

Gatwick Group 90/92 High Street Crawley West Sussex RH10 1BP

80 Cheapside London EC2V 6DZ

Bank of Scotland 600 Georgie Road Edinburgh EH11 3XP

Legal Advisors

DMH Stallard

Devonshires Solicitors

100 Queens Road Brighton East Sussex BN1 3YB

Salisbury House London Wall London EC2M 5QY

Tandridge District Council Station Road East Oxted Surrey RH8 0BT

Reigate & Banstead Council Town Hall Castlefield Road Reigate RH2 0SH

Mole Valley District Council Pippbrook Reigate Road Dorking RH4 1SH

Crawley Borough Council Town Hall The Boulevard Crawley West Sussex RH10 1UZ

Epsom & Ewell Council Town Hall The Parade Epsom Surrey KT18 5BY

Royal Borough of Kingston Guildhall High Street Kingston Surrey KT1 1EU

Tenant Services Authority Maple House 149 Tottenham Court Road London

Surrey County Council AC Court High Street Thames Ditton KT7 0QA

West Sussex County Council County Hall Chichester West Sussex PO19 1QT

Hampshire County Council Capital House 12-13 Bridge Street Winchester Hampshire SO23 0HL

London Borough of Richmond upon Thames Civic Centre 44 York Street Twickenham TW1 3BZ

We would like to thank everyone featured who gave us their permission to use their photographs in this report, and to all the staff who constructed the articles for this review.

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Cherchefelle Housing Association Limited Enterprise Court, 3 Mill Street, Redhill, Surrey RH1 6PA Email: [email protected] Website: www.cherchefelle.org.uk 01737 244312 Cherchefelle is a Registered Social Landlord with charitable status.

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