BMG Employee Engagement Surveys
Jenna Allen (Research Director)
[email protected] 0121 333 6006
BMG Employee Engagement Surveys
Why do an employee engagement survey?
Growth
Absence
Retention
The half of Maplin stores that managed engagement better saw
The top quartile of M&S stores reported
Across 47 Serco contracts there was
25%
20%
£1,000,000
lower absence
lower staff turnover
in year on year sales.
compared with the bottom quartile.
where staff were defined as highly engaged.
Employee engagement
more growth
Motivation Feelings of value Pride Staff retention 2
BMG Employee Engagement Surveys
Why BMG Research? • Confirmit software for all modes of data collection. • Access possible via all major operating systems and platforms. • SNAP for crisp paper questionnaire design. • Online portals for data access and analysis.
Technology
Sector knowledge
Experience
• Considerable track record of employee engagement research across the private and public sector. • Established project team. • Benchmarking datasets and bespoke employee engagement models.
• Abreast of latest thinking on employee engagement and the value it brings to organisations. • Awareness of key question sets from organisations such as the CIPD. • Tested techniques for advanced analysis e.g. key driver analysis. 3
BMG Employee Engagement Surveys
Your results can be benchmarked with other similar organisations… • BMG Research databank. • Holds data on more than 70 organisations and over 100,000 employees: including private sector, public sector, retail, health, transport, central government, local government. • Covers 150+ indicators, and provides sector specific norms and upper quartile scores.
Our recent clients include...
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BMG Employee Engagement Surveys
BMG Research’s survey approach The ‘drivers’ of questionnaire design ‘How far have we come?’ (Tracking KPIs)
Management / leadership behaviours
Measuring employee engagement
Effective questionnaire design
Culture, values, vision
Enable benchmarking
‘Where do we want to be?’ (Forward thinking)
Employee engagement model: ‘Say, Stay, Strive’ Pride Advocacy
Say
Engaged Stay
Intentions to stay
Feel inspired Motivation
Strive 5
BMG Employee Engagement Surveys
LEVI employee engagement model The BMG ‘LEVI’ employee engagement index is made up of four distinct elements
• Strong strategic direction. • Clearly understood values/ vision. • Strong, transparent culture.
Emerging managers • • • •
Employee empowerment. Respect. Staff development. Recognition and reward.
Voice • Seeking employee views. • Speak up/ challenge. • Two-way relationship.
Integrity • Consistent behaviours. • Trust. • Stated values.
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Overall engagement index
L E V I
Leadership
BMG Employee Engagement Surveys
How embedded are your organisational values? (Developing a ‘values’ index)
Achieve
Empower
(We are the best we can be)
(We empower, encourage and motivate people)
48%
59%
Support
Respect
(We work as one team)
(We give and earn respect)
75%
53%
Pride
Inspire
(We take pride in, and are proud of what we do)
(We model the ASPIRE values)
49%
60%
Pre-survey focus groups • • • •
Inform the design of the survey. Address staff concerns. Provide context for the interpretation of survey results. Recruit ‘Survey Champions’ to promote the survey.
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BMG Employee Engagement Surveys
Strong survey branding improves response rates and helps facilitate action planning
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BMG Employee Engagement Surveys
‘Gold standard’ web survey software
Email invitations, with link included
Web-hosted securely (data not held on local PC)
Unique reference can link back to staff information in database
Unique reference embedded in the link (no password needed)
Email can be branded
Survey can be completed on PC, smartphone, tablet
Suitable for staff with visual disabilities (AAA level)
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BMG Employee Engagement Surveys
Effective management of paper surveys • Printing and postage all managed by BMG Research. • Labelled to each staff member, with barcode for quick and easy processing when they are returned. • Responses are electronically scanned for speed and accuracy. • Full colour printing and branding. • Sent to home addresses or in discrete batches for internal distribution. • Innovative methods for improving response rates (e.g. distribution during team meetings; shorter versions). • Option to complete the survey online.
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BMG Employee Engagement Surveys
Providing insight and intelligence
In house statistical team can provide multivariate analysis techniques.
Detailed analysis report produced by BMG Research Team.
Key messages presented and discussed with key audiences.
Support communication of results and next steps to staff and stakeholders using infographics.
Ongoing client analysis of the data via Reportal software.
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BMG Employee Engagement Surveys
Scorecards for wider distribution to staff and stakeholders
Infographics and Videographics
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BMG Employee Engagement Surveys
Key driver analysis – no additional charge! • Uncovers the factors driving employee engagement, morale, wellbeing, resilience.
Key
• Acts as a practical toolkit for decision makers.
Driver Analysis
• Analysis provided at no extra charge.
Well performing areas
Success areas
Job security Team working
Performance
Training
Pride
Motivation and commitment
Respect
Resources and equipment
Career progression Reward and recognition Work life balance
Clear visions and values
Employee voice and consultation
Openess and honesty
Secondary priority areas
Importance
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Priority areas
BMG Employee Engagement Surveys
Reportal analysis tool
(A simple and effective way to interrogate your data)
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BMG Employee Engagement Surveys
Example cost model Typical cost breakdown
£ (exc VAT) Project management, design, consultation £2,000 Online survey
£2,000 set up + £150 per 100 staff (returns)
Paper survey
£400 per 100 staff
Analysis and reporting
£1,000-£4,000
Reportal analysis tool
£300 per annual licence
Focus groups
£1,200 per day (up to 2 per day)
Action planning workshops
£1,000 per day (up to 2 per day)
Quality Assurance • Open invitation to visit BMG • We have all of the accreditations you would expect from a large full service research agency:
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BMG Employee Engagement Surveys
“
What our clients say “Having held a number of staff events on the survey, I cannot praise enough the quality of the data and the way it has been presented. Interesting, informative and easy to understand.” “[BMG] made every effort to provide information that is easy to understand and received on time (often ahead of time). The lasting impression is one of confidence in the quality of the data and information, and of the level of response from BMG.” “[BMG] was professional and approachable throughout in developing, conducting and analysing our staff survey. We were well supported by team members at times of absence so I was always able to obtain a response when needed. Our Chief Executive was very pleased with the presentation given at our all staff meeting to share the findings of the survey, and this led to an additional request for BMG to deliver the same presentation to the Board.”
“
“We’ve really welcomed your ideas around communications, questionnaire development and reporting. We also appreciated your efforts to maximise the value we would gain from the survey and your willingness to come and meet with members of our management team to build your understanding of the organisation and establish relationships. I think this definitely helped with the reporting and presentations – which were professionally delivered and showed detailed knowledge of the subject and our data. I think the project has benefited from the strong working relationship we have developed and the reliability of having a single day-to-day project contact.”
Contact us
You’ll find our passion for excellence extends throughout all our colleagues. It creates the kind of energy and integrity essential in our line of work. Integrity underpins everything we do. Meet our Employee Engagement specialists. BMG Research Beech House Greenfield Cresent Edgbaston Birmingham
Simon Maydew Director
Jenna Allen Research Director
+44 (0) 121 333 6006 +44 (0) 121 333 6006 +44 (0) 778 897 2289 +44 (0) 797 109 1708
[email protected] [email protected]
B15 3BE +44 (0) 121 333 6006
[email protected] www.bmgresearch.co.uk
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