Bed Bug Survey Summary Report (Spring 2012) In which BC region is your organization located? Response

Chart

Percentage

Count

Island

12%

7

North

12%

7

Interior

18%

11

Fraser Valley

27%

16

Vancouver

32%

19

Total Responses

60

Is your organization funded by BC Housing? Response

Chart

Percentage

Count

Yes

92%

56

No

8%

5

Total Responses

61

Does your organization provide: Response

Chart

Percentage

Count

Full Time Permanant Emergency Shelter Beds?

73%

40

Temporary Shelter Beds?

49%

27

Extreme Weather Beds?

47%

26

Total Responses

55

What time of year are the beds available? Response

Chart

Percentage

Count

All Year

98%

54

Only during cold, wet weather months

22%

12

Other, please specify:

13%

7

Total Responses

55

What time of year are they available? (Other, please specify:) #

Response 1.

Cold weather only

2.

Extreme Weather Nov-March 31

3.

20 extra EWR when called

4.

EWR only during extreme cold wet weather

5.

extreme weather november to march

6.

EWR bed- once alert is activated

Who does your organization serve? (check all that are appropriate) Response

Chart

Percentage

Count

Women

88%

51

Men

76%

44

Families

53%

31

Youth (under 19)

21%

12

Youth (19-29)

55%

32

Seniors

74%

43

People with Special Needs / Mental Health Issues

67%

39

Total Responses

58

Have you ever had problems with bed bugs? Response

Chart

Percentage

Count

Yes, Currently

5%

3

Yes, in the last 3 months

16%

9

Yes, in the last 6 months

7%

4

Yes, in the last year

19%

11

Yes, in the last 2 years

9%

5

Yes, prior to 2 years ago

9%

5

No

36%

21

Total Responses

58

Do your clients report bites from bed bugs? Response

Chart

Percentage

Count

Yes

50%

29

No

41%

24

I don't know

9%

5

Total Responses

58

Have your clients had any symptoms from bed bug bites? Response

Chart

Percentage

Count

Yes

45%

26

No

41%

24

I don't know

14%

8

Total Responses

58

If yes, please specify: Response

Chart

Percentage

Count

Feel scared/ nervous

43%

16

Itchy

70%

26

Allergies

14%

5

Not able to sleep

35%

13

Depression

8%

3

Infection

8%

3

Other

5%

2

None

24%

9

Total Responses

37

If yes, please specify: (Other) #

Response 1.

frustrated; embarrassed

2.

visable bites

Do beg bugs cost your agency money? Response

Chart

Percentage

Count

Yes

71%

40

No

21%

12

I don't know

7%

4

Total Responses

56

If yes, please specify: Response

Chart

Percentage

Count

Laundry

83%

34

Mattress Encasements

63%

26

Sofa Replacement

22%

9

Bed Replacement

44%

18

Clothing

39%

16

Pest Control Services

83%

34

Other

22%

9

Total Responses

41

If yes, please specify: (Other) #

Response 1.

increased staff time

2.

floor tape, bed discs around legs

3.

Prevention maintenance

4.

Sprays, powder, time

5.

labour

6.

pillow encasements

7.

staffing: all staff invest time in securing our environment.

8.

extra staffing called in to deal with treatment and prevention

9.

preventative maintenance

Does your agency have procedures in place to prevent bedbug infestation? Response

Chart

Percentage

Count

Yes

87%

48

No

13%

7

Total Responses

55

If yes, please explain: The 46 response(s) to this question can be found in the appendix on page 7-9.

If you have had infestations do you have treatment measures in place? Response

Chart

Percentage

Count

Yes

76%

37

No

24%

12

Total Responses

49

If yes, what are these treatment measures? The 31 response(s) to this question can be found in the appendix on page 9-10.

Have these treatment measures been successful? Response

Chart

Percentage

Count

Yes

67%

31

No

4%

2

I don't know

28%

13

Total Responses

46

Does your agency need information on bed bugs? Response

Chart

Percentage

Count

Yes

36%

20

No

64%

35

Total Responses

55

Appendix: Please explain the treatment measures at your facility: #

Response 1.

set of protocols

2.

Bedbug protocol

3.

Policy and precautionary measures

4.

only after the fact

5.

We have a comprehensive bedbug policy.

6.

Klee Free spray bed bug powder

7.

Cleaning bedding/rooms on a regular basis.

8.

washing/drying protocol, (spraying with gum remover - not sure if this is effective. . .)

9.

Wash and Sterilize areas. Laundry protocol on intake.

10.

we require all new intakes to change clothes and launder all incoming clothing, we spray the suitcases and leave bagged for twenty four hours

11.

clients change into service provided pyjamas, shower before bed,

12.

If clients report moving from a houe/apartment due to bed bugs, we have them wash all their clothing etc. All furniture moved in is inspected.

13.

When clients come into the building we have them shower and change into clean cloths, bag their cloths and wash everything.

14.

We are vigilant about making sure the matress and pillow protectors are on.We check the mattress upon their leaving.

15.

pest control inspections,washer and dryer,

16.

Wash personal effects and shower prior to book-in

17.

If bed bugs are reported than we email Kam (Environmental Services) and notify house keeping to fumigate the infested areas. Management are also informed about the situation. If staff get's bitten, management is notified and depending the severity staff member could take the day off but paid until the situation is resolved.

18.

All residents are rquires to shower imediately following intake and all belongings are washed immediately as well.

19.

All clothing is washed prior to being released to new client.

20.

Steam Team, Bed Bug Proof Beds, etc.

21.

Established a bed bug protocol for when people come to us from places that are infected.

22.

Wash clothing as individual enter facility

23.

We have several pages of policies and protocols for preventing and what to if a guest comes in with BB.

24.

Metal bunk beds, laundry done on a daily basis

25.

policies, protocols, practices, education, etc. including looking at intake procedures and basic education of clients and staff

26.

Special bed bug free mattresses, have clients do laundry upon intake

27.

residents ane belongings are checked prior to admission for any indication of bedbugs.we also have bedbugs traps in place that will indicate if there is any bug activity

28.

we use kleen-free spray and all belongings must be sprayed with kleen-free and bagged

29.

Beds are steamed and disinfected after each use

30.

Bedbug proof beds, procedures on how to handle any pest infestation

31.

Weekly inspections, talk about bed bugs during intake process emphasizing that we need to know in order to treat their stuff immediatly, all clothes bags etc are washed on intake

32.

Mats are disinfected each morning

33.

We have bed bug protocol upon intake- youth required to shower and have their clothing wash or put in a dryer. All beds are bed bug free (no holes) and housekeeping wash the floors, walls of rooms daily. If bed bug is found, housekeeping steam vacuum the area, chairs and curtains (housekeeping do this fairly regularly to steam vacuum high traffic area). Most offices and all youth rooms are not carpeted.

34.

we use a solution called kleen free on them and there belongings when they enter the premises and they are to shower and have there clothes washed by us immediately

35.

Special mattress covers. Wash all clothing atntake. Isolate and wash infested linen. Steam mattresses and beds and baseboards etc. Diatomaceous powder. Pest control service

36.

we spray and laundry procedures

37.

Client staff education dialogue. Weekly bed checks

38.

We have installed metal bunk beds in the dormatory, all mattresses have covers, the room is regularily sprayed down, clients accessing services are asked to store their belongings in lockers, rather than keep them with them

39.

regular inspections, dogs, street cloths for new guests are laundered and fresh cloths given before they can sleep in the bed. Many more procedures are in place

40.

regular checks and cleaning measures

41.

bedbug check

42.

we keep our shelters clean, when a client leaves we disinfect the room from top to bottom. When we ahve clietns infacilites, we make sure room is keep clean,and bedding is washed every few days and clothing is baskest and washed immediately. Washer and dryer is disifected on a daily basis.

43.

No personal bedding allowed in, showers must be taken, laundry is done, plastic is on mattresses and pillows.

44.

Washing and an inspection of all belongings before entering the main living area of the home. Residents must also shower immediatly upon intake.

45.

by purchasing the proper matts, contracting pest control, washing linen every day

46.

freeze belongings for 48 hours with new clients

If yes, what are these treatment measures? | #

Response 1.

call in for treatement

2.

too numerous to define

3.

Local medical professionals

4.

Bag upon arrival, spray all items, shower change into clean clothing

5.

• All clothing and bedding to be removed, washed separately in hot water and dried in a hot dryer

6.

Same as above

7.

we use a product to complete an initial treatment we then have pest control in to spray and treat the identified areas

8.

cleaning all beds

9.

We use diatemaceous earth because we are a lead building, all clothing, linen etc is washed and dried. If further treatment is needed we would call pest control. We have not had to do this so far.

10.

Bring in a team to spray and heat the place to kill the eggs and bugs.

11.

launder bedding, spray room mattresses

12.

Fumigation

13.

Pest Control

14.

Exterminators come twice: once for the begs, the second time for the eggs.

15.

Isolate and eliminate. No problems for 3 years+ now.

16.

pest control

17.

combination of measures including using Kleen Free, diatomaceous earth, showers, laundry, bed bug saunas (where available)

18.

Client showers, does laundry, hosekeepings cleans sheets and bed and inspect bed and room and sprays chemicals to kill the bugs, clients are asked to stay out of the room for 4- 8 hours.

19.

we have not had any problems with bed bugs....we don't say that word in the shelter....

20.

Pest control uses heat and spray treatments

21.

Pest control

22.

treat with heat

23.

hot steam, washing and drying all clothing

24.

Pest control Service called in Laundry clothing,Vacume extensivelly. Shampoo carpets

25.

we never had this problem since we changed all our beddings and furnitures in room from wood to steel. No wooden table or chairs, lockers are made of steel as well. We upgrade our cleaning procedure as already mentioned. In the past years we contracted a pest control company and did some treatment of the area including inner walls.

26.

medical clinic across the street

27.

Steaming, diatomaceous powder, washing linen in hot water and high heat drying, pest control service

28.

All possible fabrics are laundered appropriatley, Diatomaceous Earth-Chemfree Insectigone, sometimes matress replacment

29.

Regular steaming and spraying

30.

Fumigation

31.

Would you not use a bed bug spray to kill eggs etc?