Amadeus

Amadeus Itinerary Product changes April 2013

© 2013 Amadeus IT Group SA

Document control Security level

In commercial confidence: Amadeus + ACOs + Customers

Company

Amadeus IT Group SA

Department

DIS/DPM/R&F/RES/COR

Author

Sathese Kumar SUGUMARAN

Reviewed by Approved by

Ian Paton

Date Date



Version

Date

Comment

By

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Change

Table of Contents 1. Introduction .................................................................................................................... 4 Timeline ....................................................................................................................... 4 Process ........................................................................................................................ 4 2. Layout design enhancements ......................................................................................... 5 3. Itinerary .......................................................................................................................... 6 COMPACT Itinerary - Display ....................................................................................... 8 COMPACT Itinerary – Email ......................................................................................... 9 Overview .................................................................................................................... 10 Header (on first page) ................................................................................................ 10 Footer (when printed) ................................................................................................. 10 Itinerary Remarks & Check My Trip Link (Only Email) ................................................ 11 Flight, Seat, Stop & SSR ............................................................................................ 11 Flight (Open) .............................................................................................................. 11 Hotel - Automated ...................................................................................................... 12 Hotel - Manual ............................................................................................................ 12 Car Rental - Automated .............................................................................................. 13 Car Rental – Manual .................................................................................................. 13 Rail ............................................................................................................................. 14 Rail Ticket .................................................................................................................. 14 Travel Assistance ....................................................................................................... 14 Miscellaneous ............................................................................................................ 14 Air Taxi ....................................................................................................................... 15 Manual Tour ............................................................................................................... 15 Ground Surface .......................................................................................................... 15 Cruise......................................................................................................................... 15 4. Content enhancements ................................................................................................ 16 Change of email title................................................................................................... 16 Last Check in Time..................................................................................................... 16 Connection Flight remodel.......................................................................................... 16 Removed non-smoking information ............................................................................ 17 Hotel/HT option .......................................................................................................... 17 Meal codes ................................................................................................................. 17 Train Number ............................................................................................................. 17 Infant information........................................................................................................ 18 5. Functional Changes...................................................................................................... 18

© 2013 Amadeus IT Group SA

6.

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Appendix A – Migration schedule – Date. ................................................................... 20

1. Introduction The information contained within this document describes the changes to the Amadeus default Itinerary application which will occur in the scope of our migration from TPF platform to the new Open Backend Platform. Amadeus are availing of this opportunity to simplify the functionality and introduce enhancements. Timeline The migration is phased by groups of Markets over the course of 2013 commencing in July. Please refer to Appendix A for more details as to which market is planned to be migrated on which date.

Markets interested to migrate earlier than the proposed date can contact central product management team mentioned in the contact details in roll out.

TMC customers using scripting tools are requested to update their scripts to cope with COMPACT itinerary and be ready to be migrated on the Market migration proposed date.

Process Office profile impacted is SPI with new value “OBECPT” Newly created office Ids by default will be set to issue COMPACT itinerary document from October this year. ACO’s are requested to update their local ACE template to reflect the new SPI value i.e

© 2013 Amadeus IT Group SA

“OBECPT”, so new offices will by default use COMPACT itinerary.

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2. Layout design enhancements Amadeus has taken this opportunity to redesign the Plain Text Itinerary considering both the needs of the Travel Agent and the Passenger. The resulting document is easier to read and comprehend. This section outlines the new format for each segment type. The summary of changes is as follows: 1. 24 hour time format is used instead of 11:00 hour format 2. Cockpit, Cabin crew, equipment Aircraft owner information is removed when flight is operated by different career. 3. All departure and arrival dates now include the year 4. Air and Rail record locators now associated at segment level. (For Manual (Car, Hotel, Tour, Taxi) and Misc, Agent can use a comma “,”or slash “/” in the free flow text to indicate carriage return. 5. Hotel Room and rate description" are no longer displayed by default. To display it the user must append the /HT option 6. Smoking information is removed from flight display 7. For multi leg display, we no longer repeat information, e.g. equipment, operated by, crew information etc. 8. Infant ticket number is displayed. 9. Improved language support e.g. day of the week 10. SSR always displayed at segment level for greater transparency Frequent flyer always displayed at segment level for greater transparency 11. New rail segments are supported 12. Rail information booked from a flight display will be shown as a Rail segment now.

© 2013 Amadeus IT Group SA

13. Rail EXC (Booking exchange code) integrated

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Users of all the above different layouts and OBEISO itinerary users will be migrated to the below COMPACT Itinerary COMPACT Itinerary - Display A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64S6S8 DATE: 12 MARCH 2013 PETIT/NICOLAS

FLIGHT DL8600 - DELTA AIR LINES SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: PARIS, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25 FLIGHT BOOKING REF: HJRAHP RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - SEAT: REQUESTED FOR PETIT/NICOLAS FREQUENT TRAVELLER: DL-KL123456789 FOR PETIT/NICOLAS MEAL: BREAKFAST VEGETARIAN MEAL, NON-DAIRY REQUESTED NON STOP PARIS TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF 22 EQUIPMENT: AIRBUS INDUSTRIE A330-200

© 2013 Amadeus IT Group SA

GENERAL INFORMATION ------------------------------------------------------------------------CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM RIR REMARKS GO HERE RII REMARKS GO HERE ETC....

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© 2013 Amadeus IT Group SA

COMPACT Itinerary – Email

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Overview A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64S6S8 DATE: 12 MARCH 2013 PETIT/NICOLAS

FLIGHT DL8600 - DELTA AIR LINES SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: PARIS, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25 FLIGHT BOOKING REF: HJRAHP RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - SEAT: REQUESTED FOR PETIT/NICOLAS FREQUENT TRAVELLER: DL-KL123456789 FOR PETIT/NICOLAS MEAL: BREAKFAST VEGETARIAN MEAL, NON-DAIRY REQUESTED NON STOP PARIS TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF 22 EQUIPMENT: AIRBUS INDUSTRIE A330-200 GENERAL INFORMATION ------------------------------------------------------------------------CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM RIR REMARKS GO HERE RII REMARKS GO HERE ETC....

Header (on first page) A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64S6S8 DATE: 12 MARCH 2013 PETIT/NICOLAS

© 2013 Amadeus IT Group SA

Footer (when printed)

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1/2

Itinerary Remarks & Check My Trip Link (Only Email) GENERAL INFORMATION ------------------------------------------------------------------------CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM RIR REMARKS GO HERE RII REMARKS GO HERE ETC....

Flight, Seat, Stop & SSR FLIGHT DL8600 - DELTA AIR LINES SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: PARIS, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25 FLIGHT BOOKING REF: HJRAHP RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - SEAT: REQUESTED FOR PETIT/NICOLAS FREQUENT TRAVELLER: DL-KL123456789 FOR PETIT/NICOLAS MEAL: BREAKFAST VEGETARIAN MEAL, NON-DAIRY REQUESTED NON STOP PARIS TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF 22 EQUIPMENT: AIRBUS INDUSTRIE A330-200

Flight (Open) A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64WS4O DATE: 12 MARCH 2013 PETIT/NICOLAS

© 2013 Amadeus IT Group SA

FLIGHT OPEN - AMADEUS SIX SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: NICE (COTE D AZUR) 19 MAY ARRIVAL: PARIS (CHARLES DE GAULLE) CLASS: (C)

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Hotel - Automated A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64UD6Y DATE: 12 MARCH 2013 PETIT/NICOLAS

HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013 ----------------------------------------------------------------------------LOCATION: 21 100 SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN 10120, THAILAND CHECK-OUT: 14 JUN HOTEL BOOKING REF: 23932 RESERVATION CONFIRMED (GUARANTEE GIVEN) RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S) 65912 THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ROOM TYPE: (1) TELEPHONE: 66-2-6791200 FAX: 66-2-6791199 CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO AVOID CHARGES CXL PENALTY IS 100.00 PCT OF FULL STAY SERVICE: INCLUDED

Hotel - Manual

© 2013 Amadeus IT Group SA

A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64XGRF DATE: 12 MARCH 2013 PETIT/NICOLAS

HOTEL RESERVATION SUN 01 SEPTEMBER 2013 ----------------------------------------------------------------------------LOCATION: RECIFE CHECK-IN: 01 SEP CHECK-OUT: 03 SEP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - NEED ROOM AT OLINDA HOTEL REQUESTED

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Car Rental - Automated A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64T3ZW DATE: 12 MARCH 2013 PETIT/NICOLAS

CAR RENTAL HERTZ CORP - PARIS SUN 01 DECEMBER 2013 ----------------------------------------------------------------------------PICK UP: AEROPORT DE ROISSY PARIS DE GAULLE AP 95713 FR 01 DEC 09:00 DROP OFF: AEROPORT DE ROISSY PARIS DE GAULLE AP 95713 FR 04 DEC 18:00 TELEPHONE: 0825889755(PICK UP), 0825889755(DROP OFF) CAR BOOKING REF: F812A3086F3 CONFIRMED - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - VEHICLE INFORMATION: MINI 2-DOOR CAR MANUAL HYBRID WITHOUT AIR CONDITIONING - DESCRIPTION NOT AVAILABLE ESTIMATED TOTAL: EUR 157.75 4 DAY(S) RATE CODE: TRANS1 SPECIAL EQUIPMENT, CAR TYPE OR MAKE SUBJECT TO AVAILABILITY, CONDITIONS SUBJECT TO CHANGE

Car Rental – Manual

© 2013 Amadeus IT Group SA

A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64XKMN DATE: 12 MARCH 2013 PETIT/NICOLAS

CAR WED 14 AUGUST 2013 ----------------------------------------------------------------------------PICK UP: FRANKFURT 14 AUG DROP OFF: 18 AUG - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - VEHICLE INFORMATION: ECONOMY CAR (2 OR 4 DOORS) AUTOMATIC AIR CONDITIONING PROVIDE BB SEAT FREETEXT REQUESTED

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Rail RAIL SNCF 009853 (TGB) SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: LILLE EUROPE 19 MAY 09:07 ARRIVAL: BRUXELLES MIDI 19 MAY 09:42 SNCF BOOKING REF: THOTDY CLASS: A - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - SEAT: COACH 002 SEAT 012 RAIL TICKET(S) ----------------------------------------------------------------------------E-TICKET NUMBER: 0393129166 FOR AMADEUS/SNCF MR

Rail Ticket RAIL TICKET(S) ------------------------------------------------------------------------E-TICKET NUMBER: 0393129166 FOR AMADEUS/SNCF MR *THE E-TICKET NOTICE GOES HERE*

Travel Assistance TRAVEL ASSISTANCE AMADEUS ATTRACTIVE INSURANCE 19 MAY 2013 ----------------------------------------------------------------------------POLICY PERIOD: 19 MAY 2013 - 20 MAY 2013 PRODUCT: TO1 TOUSRISQUES POLICY NUMBER: A00097648 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - TOTAL PREMIUM: EUR 25.15 GEOGRAPHICAL ZONE: MOYEN COURRIER SUBSCRIBER: PETIT/NICOLAS INSUREES: PETIT/NICOLAS TRIP VALUE: EUR39.00 EMERGENCY CONTACT: 123456789

© 2013 Amadeus IT Group SA

Miscellaneous A.P.G. 66 AV.DES CHAMPS ELYSEES 75008 PARIS FRANCE TELEPHONE: 01.53.77.13.28 FAX: 01.53.77.13.05 EMAIL: [email protected]

BOOKING REF: 64WZHL DATE: 12 MARCH 2013 PETIT/NICOLAS

LIMOUSINE THU 12 SEPTEMBER 2013 ----------------------------------------------------------------------------DEPARTURE: MADRID (MAD) 12 SEP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - NEED LIMO WITH RUSSIAN SPEAKING DRIVER THIS IS TEXT Page 14 of 24 SEPARATED BY SLASH CONFIRMED

Air Taxi AIR TAXI SUN 21 JULY 2013 ----------------------------------------------------------------------------DEPARTURE: SANTIAGO DE COMPOSTELA 21 JUL ARRIVAL: VIGO (VIGO AIRPORT) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - TEXT SEPARATED BY SLASH REQUESTED

Manual Tour TOUR THU 12 SEPTEMBER 2013 ----------------------------------------------------------------------------DEPARTURE: RECIFE PE (GUARARAPES INTL) 12 SEP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - TEXT REQUESTED

Ground Surface VTAX MON 20 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: SYDNEY (SYD) 20 MAY 2300 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ARLANDA,STREET1 0000-0000000 BLABLA CONFIRMED

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Cruise CRUISE AMADEUS TEST PROVIDER SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: MIAMI 19 MAY ARRIVAL: MIAMI 10 FEB PROVIDER: GRAND PRINCESS - AMA AMADEUS TEST PROVIDER BOOKING REF: XXXXXXXXXXXXXXXXXX - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: REQUESTED PASSENGER(S): TEST/ROB MR TEST/LISA MRS MULTI TRANSPORTATION METHODS OR CRUISE ONLY

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4. Content enhancements This section outlines the changes in content and how it is processed Change of email title The subject line of the email will reflect the first booking data regardless of type. Previously, the first flight segment was used. The year is also added. Example: Enhancement: PABLO/BRIASCO MR 05DEC2013 NCEPAR Present: PABLO/BRIASCO MR 05DEC NCEPAR Last Check in Time The itinerary will display Last Check in Time; Each Airline should file this information for every flight departure in VSTD table. If the data is filed by airline then itinerary displays this information, if Airline has not filed it then this data is blank in itinerary. Example: FLIGHT AF022 - AIR FRANCE MON 20 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: PARIS, FR (CHARLES DE GAULLE), TERMINAL 2E 20 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 20 MAY 10:25 FLIGHT BOOKING REF: 65C9OX LAST CHECK IN TIME: 07:20 RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - MEAL: MEAL/BREAKFAST NON STOP PARIS TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF EQUIPMENT: AIRBUS INDUSTRIE A330-200

Enhancement: LAST CHECK IN TIME: 07:20 Connection Flight remodel Connecting flight details will be displayed only when the connecting flights are different. If the connecting flights are the same then it is not displayed.

© 2013 Amadeus IT Group SA

Example: FLIGHT 6X566 - AMADEUS SIX SUN 19 MAY 2013 ----------------------------------------------------------------------------DEPARTURE: LONDON, GB (HEATHROW) 19 MAY 11:30 ARRIVAL: SYDNEY, NS (KINGSFORD SMITH) 20 MAY 17:55 RESERVATION CONFIRMED, BUSINESS (Y) DURATION: 21:25 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - STOP 1 LONDON TO SINGAPORE STOP 2 SINGAPORE TO SYDNEY, NS OPERATED BY: AMADEUS SIX, 6X EQUIPMENT: BOEING 747-400

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Removed non-smoking information Non – smoking information has been removed. Hotel/HT option Hotel rate and description information will be shown only when /HT option is used. Example: IED/HT HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013 ----------------------------------------------------------------------------LOCATION: 21 100 SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN 10120, THAILAND CHECK-OUT: 14 JUN HOTEL BOOKING REF: 23932 RESERVATION CONFIRMED (GUARANTEE GIVEN) RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S) 65912 THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ROOM TYPE: (1) TELEPHONE: 66-2-6791200 FAX: 66-2-6791199 CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO AVOID CHARGES CXL PENALTY IS 100.00 PCT OF FULL STAY SERVICE: INCLUDED / ADULTS: 1 / BANGKOK ROMANCE PACKAGE ONE BEDROOM SUITE,59-97SQM,NEWLY MIN.2 NTS STAY REQ. INCL ONE WAY AIRPORT TRAN (ARRIVAL FLT DETAIL IS REQ), ONE APSARA DINNE

Meal codes The following extra meal codes will be supported on the OBE solution (the codes below are not supported on the TPF itinerary today) C F P Y N V G

ALCOHOLIC BEVERAGES COMPLIMENTARY FOOD FOR PURCHASE ALCOHOLIC BEVERAGES FOR PURCHASE DUTY FREE SALES AVAILABLE NO MEAL SERVICE REFRESHMENTS FOR PURCHASE FOOD AND BEVERAGES FOR PURCHASE

© 2013 Amadeus IT Group SA

Train Number The train number will now contain leading zeros: Example: TPF: SNCF 150 OBE: SNCF 0150

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Infant information If the INF surname is not specified in the booking, then the PAX name linked to this INF will be shown.

5. Functional Changes This section describes the functional changes to the application. Simplifications targeted at legacy/old features which are no longer valid in today’s workflow. Unified layout The IBP/J/D entries will still be supported but they will result in the same extended layout/display as generated from IEP/J/D.

Email Authority granted by default All agents will now be able to send the Itinerary email by default. Segments will be shown only in PNR chronological order, i.e. the setting of SOR indicator will no longer be taken into account. De-scoped segment - Amtrak The Amtrak segment type will no longer be shown on the itinerary, and any functional entries relating to it will no longer work: De-scoped segment – Automatic Tour The Automatic Tour segment type will no longer be shown on the itinerary, and any functional entries relating to it will no longer work: Email Sender address change Email Sender address i.e. the From email address will change.

© 2013 Amadeus IT Group SA

The following hierarchy will be used to define the “From email” value i.e. the Sender email address 1. Agent can choose to manually add a structured RMZ remark in the PNR which will populate the “From email “ value e.g of RMZ input = RMZ CONF*FROM:[email protected] 2. The Sender address value (called SEND_FROM_EML preference) from the LSS parameter, if one is present, is considered as a “From email “value. 3. The email address defined in the office profile (EML field ), if present is considered as a “From email “ value together with the office profile NAM Field. 4. If the “From email “ value is not available and the email “’reply to”’ field is populated, this “’reply to”’ value will be displayed as a “From email value“. 5. The default Amadeus email address [email protected] will be used as a “From email “value.

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Email Reply to address The following hierarchy will be used to define the email address which will display in the ‘”reply to”’ email field 1. Agent can choose to manually add a specific RMZ remark in the PNR which will populate the “From email “value.

e.g of input RMZ CONF*RPLY::[email protected] 2. Agent can continue to use WM/ commands and define 'Reply To' information.(WM/RPY, user level, then office level) 3. If the “reply to “value is not available and the “From email “ field is populated, this “From email”’ value will be displayed as a “reply to”’ value. 4. The default Amadeus email address [email protected] will be used as a ‘”Reply to”’ value. DPR printing DPR (Distribution Profile Record) printing will no longer be supported, e.g. IEP/ST12AB (where 12AB is a distribution profile record)

Combined hotel voucher print and itinerary print

© 2013 Amadeus IT Group SA

Combined hotel voucher print and itinerary print will no longer be supported (e.g. HVP/IEP etc.).

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