QUALITY

MANAGEMENT SYSTEMS 2015/2016 SABS Training Academy

TABLE OF

CONTENTS 1.

ISO 9001 – Quality Management Systems

2

2.

ISO 9001 –Understanding and Implementation – Module 1



3

3.

3rd Party and Lead Auditing – Module 2

6

4.

Internal Auditing of Management Systems - Module 3

7

5.

ISO 9001:2015 - Transition to 2015 Version of the standard

8

6.

Additional Development Courses in the ISO 9001 series

7.

ISO 9001: Introduction to Quality Management Systems

9

8.

Quality Awareness Workshop For Top Management - ISO 9001

10

9.

Quality Awareness Workshop For Shopfloor Workers - ISO 9001

10



10. Integrated Management Systems 11

NOTE:

NOTE: Please refer to our General Information Guide on our website (www.sabs.co.za) for details on Applications, Certificates, Examinations, Rewrite, Payments and In house Course Presentations.

01

ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS –IMPLEMENTATION AND EVALUATION OVERVIEW Organisations all over the world have realised the benefits of implementing and maintaining quality management systems based on the ISO 9000 series of standards, since it improves the efficiency and effectiveness of an organisation’s operation. It provides consistency in the quality of a product and/or service. It also drives an organisation to meet and exceed customer expectations, leading to an increase in market and shareholder value. The course will enhance the understanding of the standards and their requirements, thus enabling learners to implement and maintain such systems in their respective organisational environments. Note: It is preferable that learners are already familiar with quality issues as the course focuses on the requirements and implementation of management systems COURSE OUTCOMES: Module 1: Understanding and Implementation of ISO 9001: 2015 SETA ACCREDITED: NQF LEVEL 5 [12 points rating] • • • • • • • • •

Understanding Quality Concepts, the purpose and rationale for a QMS Understanding the PDCA cycle Describing the benefits of a QMS Understanding the Quality Management Principles and their application in organisations Applying the Process Approach in a QMS Describing the 4-tier QMS documentation model Implementation of ISO 9001 requirements Interpretation and application of Quality Management Principles and Requirements Examination

COURSE DURATION: Five (5) days APPROX. START TIMES: 08:30 am MINIMUM PASS MARK: 60% to attain successful completion certificate FEES: R8 250.00 (excl. VAT) per delegate Note: To alleviate the stress of releasing candidates from the workplace for consecutive extended periods we are now offering staggered courses for Module 1, which has the same quality content and fees structure as the full consecutive days course. This pilot programme will be based in the Pretoria Campus only and if successful, the concept will be rolled out into the other regions during the next calendar year.

02

Module 1: Understanding and Implementation of ISO 9001: 2015 STAGGERED COURSE OFFERING – PRETORIA CAMPUS ONLY

03

PART 1 Day 1 & Day 2

PART 2 Day 3 & Day 4

EXAM DATE Day 5 for split session

17 – 18 Feb 2016

24 – 25 Feb 2016

26 Feb 2016

16 – 17 Mar 2016

23 – 24 Mar 2016

25 Mar 2016

04 – 05 May 2016

11 – 12 May 2016

13 May 2016

01 – 02 Jun 2016

08 – 09 Jun 2016

10 Jun 2016

FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2015) PRETORIA 11 - 15 Jan 2016 08 – 12 Feb 2016 07 – 11 Mar 2016

18 – 22 Jan 2016

25 – 29 Jan 2016

01 – 05 Feb 2016

15 – 19 Feb 2016

22 – 26 Feb 2016

29 Feb –04 Mar 2016

18 – 22 Apr 2016

16 - 20 May 2016

23 – 27 May 2016

06 – 10 Jun 2016

20 – 24 Jun 2016

27 Jun – 01 Jul 2016

14 – 18 Mar 2016

04 – 08 Apr 2016 31 May – 04 Jun 2016

FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2015) DURBAN 18 – 22 Jan 2016

01 – 05 Feb 2016

15 – 19 Feb 2016

29 Feb – 04 Mar 2016

07 – 11 Mar 2016

14 – 18 Mar 2016

04 – 08 Apr 2016

18 – 22 April 2016

09 – 13 May 2016

16 – 20 May 2016

23 – 27 May 2016

30 May – 03 Jun 2016

06 – 10 Jun 2016 FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2015) CAPE TOWN 18 – 22 Jan 2016

01 – 05 Feb 2016

29 Feb – 04 Mar 2016

18 – 22 Apr 2016

09 – 13 May 2016

30 May – 03 Jun 2016

FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2015) PORT ELIZABETH 29 Feb – 04 Mar 2016

04 – 08 Apr 2016

20 - 24 Jun 2016

04

ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS – 3RD PARTY AND LEAD AUDITING Module 2: QMS Auditing — SAATCA REGISTERED COURSE OUTCOMES: SETA ACCREDITED: NQF LEVEL 5 [10 points rating] • Understanding the purpose and benefits of auditing • Understanding the difference between 1st, 2nd and 3rd party audits and other types of audits • Using and interpretation of ISO 9001 as a basis for audits • Preparing and planning for audits (audit schedules, audit plans, audit checklist) • Performing audits, displaying appropriate auditor traits, such as using effective questioning techniques and recording non-conformances • Writing audit reports and follow-up on corrective actions • Explaining the process of certification • Examination COURSE DURATION: Five (5) days ENTRANCE PRE-REQUISITE: Successful completion certificate in Module 1 with >60%. Any exemption requests must follow rules as indicated in our general information guide. APPROX. START TIMES: 08:30 am MINIMUM PASS MARK: 60% to attain successful completion of “Auditor status” and min 70% to attain successful Completion of “SAATCA Approved Lead Auditor Status” FEES: R8 250.00 (excl. VAT) per delegate PRETORIA

CAPE TOWN

22 - 26 Feb 2016

14 - 18 MaRCH 2016

28 Mar - 01 Apr 2016

PORT ELIZABETH

23 - 27 May 2016

07 - 11 Mar 2016

27 Jun - 01 Jul 2016

DURBAN 14 - 18 Mar 2016 23 - 27 May 2016

05

INTERNAL AUDITING of MANAGEMENT SYSTEMS - MODULE 3 OVERVIEW The implementation of a Management System in accordance with ISO 9001:2015 necessitate that all personnel understand the standard’s requirements as well as their roles in maintaining the system. The objective of this course is to enable learners to assist in the evaluation of their own organisation’s management systems. It can also be used to maintain all other management systems within an organisation ENTRANCE PRE-REQUISITE: Learners must prove successful completion in ISO 9001 Module 1, Understanding and Implementation COURSE DURATION: Three (3) days COURSE OUTCOMES: • Application of the QMS and any other management system to internal auditing • Auditing practices • Role plays and/or scenarios to relevant field • Assessment/Examination APPROX. START TIMES: 08: 30 am MINIMUM PASS MARK: 60% to attain successful completion certificate FEES: R5 450.00 (excl. VAT) – per delegate PRETORIA

DURBAN

CAPE TOWN

PORT ELIZABETH

11 – 15 Jan 2016 21 – 23 Mar 2016

06

TRANSITION ISO 9001: 2015 Partner with SABS for a smooth transition”

TRANSITION PROGRAMME A IMPLEMENTATION BRIDGING COURSE ISO 9001:2015:

(for candidates who previously completed Module 1 ONLY 2008 or 2000 version of the SANS/ISO 9001 standard)

TRANSITION PROGRAMME B IMPLEMENTATION INCLUDING LEAD AUDITING BRIDGING COURSE ISO 9001:2015

(for candidates who completed both Module 1 & 2 of 2008 or 2000 version of the SANS/ISO 9001 standard)

Please refer to our TRANSITION ISO 9001: 2015 BROCHURE on our website: www.sabs.co.za for more details

07

ADDITIONAL DEVELOPMENT COURSES IN THE ISO 9001 SERIES

ISO 9001: INTRODUCTION TO QUALITY MANAGEMENT SYSTEMS OVERVIEW: The standard for Quality Management Systems (ISO 9001:2015) requires that: • Personnel in the organisation are made aware of the quality policy and objectives of the organisation. • Personnel are made aware of their roles and responsibilities within the organisation and its quality management system. This course aims to help organisations comply with the ISO 9001:2015 requirements. It ensures that learners attending the training understand and are able to interpret the basics of the standard. It also helps to make personnel exceed customer satisfaction. COURSE OUTCOMES: • • • • •

Brief Overview of the ISO 9000 series Quality Concepts Quality System Requirements of ISO 9001:2015 No examination will be written. 100% attendance required. Certificate of Attendance will be awarded.

COURSE DURATION: Two (2) days APPROX.START TIME: 8.30am FEES: R3 950.00 (excl. VAT) per delegate PRETORIA

DURBAN

CAPE TOWN

20 – 21 Jan 2016

18 – 19 Jan 2016

18 – 19 Jan 2016

08 – 09 Feb 2016 07 – 08 Mar 2016

PORT ELIZABETH

15 – 16 Feb 2016 14 – 15 Mar 2016

29 Feb – 01 Mar 2016

03 – 04 May 2016

03 – 04 May 2016

14 – 15 Apr 2016 09 – 10 May 2016

03 – 04 May 2016

08

QUALITY AWARENESS WORKSHOP FOR TOP MANAGEMENT - ISO 9001:2015 OVERVIEW: In the past, compliance with the standard was often the Quality Manager’s responsibility. This resulted in a Quality Management System operating in isolation within the Quality Assurance Department. The intent of ISO 9001:2008 is that Top Management has to demonstrate its support and involvement in the development and implementation of the QMS. Thus active participation in establishing and managing processes to ensure compliance with the needs of customers, interested parties, legal and/or regulatory requirements is vital. COURSE OUTLINE: The course consists of the following: • Quality Concepts and Terminology • Requirements of ISO 9001:2015 • Management Responsibility • Quality Policy and Objectives at all functions and levels • Quality Management Principles and their application COURSE DURATION: Half (1/2) day FEES: R1 650.00 (excl. VAT) per delegate

QUALITY AWARENESS WORKSHOP FOR SHOPFLOOR WORKERS - ISO 9001 OVERVIEW: ISO 9001, Quality Management Systems, is based on processes and systems that affect the quality of products and services throughout their life cycle. This is in recognising that products and services delivered by organisations are a result of the inputs from the shop floor personnel. There is therefore a great need to improve quality awareness and understanding of their roles and responsibilities. COURSE OUTLINE: The course consists of the following: • The importance of Quality and Quality Management Systems • Quality Concepts • Objectives • How processes affect each other • The roles and importance of workers in an organisation • Advantages of the Quality Management Systems COURSE DURATION: Half (1/2) day FEES: R1 650.00 (excl. VAT) per delegate

09

INTEGRATED MANAGEMENT SYSTEMS OVERVIEW: More organizations are realizing the benefit of integrating various Management Systems, each with their own requirements, into one system to make control over all the aspects easier. This course is aimed at giving learners an understanding of the various Management System standards and how they can be integrated into one system. COURSE OUTLINE: • Introduction to integrated Management Systems • Integrated Management Systems - Requirements of ISO 9001, ISO 14001 & OHSAS 18001. • Audit Techniques & Audit Types • Classification of Findings • Written Reports • Examination COURSE DURATION: Five (5) days FEES: R8 250.00 (excl. VAT) per delegate

10

QUALITY MANAGEMENT SYSTEMS (QMS) COURSES

Registration form To; SABS

Fax: 012 428 6623

SABS Training Academy

Email:[email protected]

REGISTRATION INSTRUCTIONS (please read carefully and complete all relevant sections) 1.

2. 3. 4. 5. 6. 7. 8. 9. 10.

The registration form must be accompanied by • Copy of ID • Completed Account Application ( if you do not hold an account with the SABS) • Valid Purchase order ( if you do hold an account with the SABS) Fax or Submit registration forms to correct email as indicated above. The submission of this registration does not automatically guarantee a seat confirmation. Upon account verification / receipt of proof of payment, an email notification will be sent to applicant notifying them of seat confirmation within 2 – 4 working days prior to scheduled course date. Refer to the terms and conditions for further information Sign each page of the registration form and AA88 Account Application form Courses are charged per person per module. Fees do not include travel accommodation. This must be arranged by the delegate or organisation as applicable. Please refer to the General Information Guide for further details for payment , fees, certificates and re-issue of certificate policies. Please initial every page of this registration form to acknowledge you have read and understood the terms and conditions

Section One: Learners Details (As it appears on Identity Document) (NB: this is important as the details herein will reflect on relevant Certificate issued) SURNAME FULL NAMES INITIALS IDENTITY NUMBER MOBILE NUMBER TELEPHONE NUMBER EMAIL ADDRESS NOTE: THE ABOVE EMAIL ADDRESS IS WHERE ALL COURSE CONFIRMATIONS AND CORRESPONDENCE WILL BE SENT.

Section Two : Billing Information (If this application is being processed on behalf of the delegate by a representative within an organisation, please indicate your details below and ensure that the box “send correspondence here” is ticked as well.) Name of Organisation / Individual to be Billed

Postal Address

Telephone Number & Ext Fax Number Mobile Number Billing Contact Name

Email for billing contact

Send Correspondence Here : Yes

No - Send to delegate

Send to both

QUALITY MANAGEMENT SYSTEMS (QMS) COURSES

Registration form Section Three : Course details Name of Course

Module

Introduction

Module 1

Module 2

Module 3

Other

Preferred Date to Attend Alternative Date

Which campus will you attend

Pretoria

Durban

Cape Town

Port Elizabeth

Section Four : Application Checklist for Completion prior to submission Dietary Constraints

Vegetarian

Halaal

Allergies

Other

Please specify Allergies and Other

Emergency Contact Person’s Name and Number Do You Or your Organisation hold a valid account with the SABS ? Yes Account Details

No

If Yes, Please specify account number _______________________________________________

If No, Did you complete and attach the AA88 Account Application Form to this Registration form? Yes

No

Purchase Order

Is a Valid Purchase Order attached to this registration form? Yes

No

Identity Document

Is a copy of your ID attached to this registration form?

No

Training Coordinators (For Queries) Tel: +27 (0) 12 428 – 6877 (Training Centre Main Reception Pretoria) Tel: +27 (0) 12 428 – 6568 (QMS Courses)

Yes