Znode Storefront - Administration Guide

© Copyright 2007, Znode Inc, All Rights Reserved

Znode Storefront - Administration Guide © Copyright 2007, Znode Inc, All Rights Reserved All rights reserved. No parts of this work may be reproduced in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems - without the written permission of the publisher. Products that are referred to in this document may be either trademarks and/or registered trademarks of the respective owners. The publisher and the author make no claim to these trademarks. While every precaution has been taken in the preparation of this document, the publisher and the author assume no responsibility for errors or omissions, or for damages resulting from the use of information contained in this document or from the use of programs and source code that may accompany it. In no event shall the publisher and the author be liable for any loss of profit or any other commercial damage caused or alleged to have been caused directly or indirectly by this document. Printed: November 2007 in USA

Contents

3

Table of Contents Foreword

0

Part I Introduction

7

Part II Getting Started

9

1 Login to the storefront ................................................................................................................................... administration 9 2 Quick start tutorial ................................................................................................................................... 10

15

Part III Catalog

1 Product Categories ................................................................................................................................... 16 Viewing product .......................................................................................................................................................... categories Adding a product .......................................................................................................................................................... category Editing a product .......................................................................................................................................................... category Deleting a product .......................................................................................................................................................... category

17 18 20 21

2 Product Add-Ons ................................................................................................................................... 22 Add-Ons .......................................................................................................................................................... Viewing product ......................................................................................................................................................... add-ons Adding a ......................................................................................................................................................... product add-on Editing a product ......................................................................................................................................................... add-on Deleting a......................................................................................................................................................... product add-on Add-on Values .......................................................................................................................................................... Viewing add-on ......................................................................................................................................................... values Adding an......................................................................................................................................................... add-on value Editing an......................................................................................................................................................... add-on value Deleting an ......................................................................................................................................................... add-on value

3 Products

22 22 23 24 25 26 26 26 27 28

................................................................................................................................... 28

Viewing product .......................................................................................................................................................... details Adding a product .......................................................................................................................................................... Associating product .......................................................................................................................................................... add-ons Adding SKUs.......................................................................................................................................................... Editing a product .......................................................................................................................................................... Deleting a product ..........................................................................................................................................................

29 30 32 33 35 41

4 Manufacturers ................................................................................................................................... 42 Viewing manufacturers .......................................................................................................................................................... Adding a manufacturer .......................................................................................................................................................... Editing a manufacturer .......................................................................................................................................................... Deleting a manufacturer ..........................................................................................................................................................

43 44 45 46

5 Product Types ................................................................................................................................... 47 Adding a product .......................................................................................................................................................... type Associating a.......................................................................................................................................................... Product Type to its Attribute Types Editing a product .......................................................................................................................................................... type Deleting a product .......................................................................................................................................................... type Deleting an attribute .......................................................................................................................................................... type association

49 50 51 52 53

6 Product Attributes ................................................................................................................................... 54 Attribute types .......................................................................................................................................................... Viewing attribute ......................................................................................................................................................... types

55 56

© Copyright 2007, Znode Inc, All Rights Reserved

3

4

Znode Storefront - Administration Guide Adding an......................................................................................................................................................... attribute type Editing an......................................................................................................................................................... attribute type Deleting an ......................................................................................................................................................... attribute type Attribute values .......................................................................................................................................................... Viewing attribute ......................................................................................................................................................... values Adding an......................................................................................................................................................... attribute value Editing an......................................................................................................................................................... attribute value Deleting an ......................................................................................................................................................... attribute value

57 58 59 60 61 62 63 63

Part IV Sales

66

1 Orders

................................................................................................................................... 67

Search and view .......................................................................................................................................................... orders Changing an order .......................................................................................................................................................... status Download order .......................................................................................................................................................... information to Excel

2 Accounts

68 69 70

................................................................................................................................... 71

Searching and .......................................................................................................................................................... viewing accounts Editing an account .......................................................................................................................................................... Download account .......................................................................................................................................................... information to Excel

72 73 75

3 Service Requests ................................................................................................................................... 76 Search and view .......................................................................................................................................................... service requests Adding a new.......................................................................................................................................................... service request Editing a service .......................................................................................................................................................... request Adding a note.......................................................................................................................................................... to a service request Sending a email .......................................................................................................................................................... reply to a service request

77 78 79 80 81

84

Part V Design

1 Site Theme ................................................................................................................................... 85 2 Edit messages ................................................................................................................................... 85 View custom .......................................................................................................................................................... messages Editing a custom .......................................................................................................................................................... message

85 85

3 Manage pages ................................................................................................................................... 86 Adding a new.......................................................................................................................................................... page Publishing a page .......................................................................................................................................................... Previewing a .......................................................................................................................................................... page Editing a page .......................................................................................................................................................... Viewing revisions .......................................................................................................................................................... Reverting to an .......................................................................................................................................................... earlier revision Deleting a page ..........................................................................................................................................................

87 89 90 91 92 93 94

4 Editing CSS................................................................................................................................... 95

98

Part VI Settings

1 Configuring ................................................................................................................................... Global Settings 99 2 Configuring ................................................................................................................................... Payment Options 102 Adding a payment .......................................................................................................................................................... option Editing a payment .......................................................................................................................................................... option Deleting a payment .......................................................................................................................................................... option

103 105 107

3 Configuring ................................................................................................................................... Shipping Options 108 Viewing a shipping .......................................................................................................................................................... option Adding a shipping .......................................................................................................................................................... option

109 110

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Contents

5

Editing a shipping .......................................................................................................................................................... option Deleting a shipping .......................................................................................................................................................... option Configuring .......................................................................................................................................................... shipping rules Adding a......................................................................................................................................................... shipping rule Editing a......................................................................................................................................................... shipping rule Deleting......................................................................................................................................................... a shipping rule

112 114 115 116 117 118

4 Configuring ................................................................................................................................... Tax Settings 119 Adding a tax.......................................................................................................................................................... rule Editing a tax.......................................................................................................................................................... rule Deleting a tax .......................................................................................................................................................... rule

120 121 122

5 Coupons ................................................................................................................................... 122 Adding a coupon .......................................................................................................................................................... Editing a coupon .......................................................................................................................................................... Deleting a coupon ..........................................................................................................................................................

Part VII Maintenance

123 124 125

128

1 Batch image ................................................................................................................................... resizer 129 2 Delete catalog ................................................................................................................................... data 129 3 Change password ................................................................................................................................... 129

Part VIII Apendix

131

1 Using the Rich ................................................................................................................................... Text Editor 131 2 Add-Ons Verses ................................................................................................................................... Attributes 132

Part IX Technical Support Index

135 0

© Copyright 2007, Znode Inc, All Rights Reserved

5

Part

I Introduction

Introduction

1

7

Introduction Online storefronts are one of the most cost effective way of selling your items. An online storefront can sell your items 24 hours a day, 7 days a week. An online storefront allows you to expand your customer base from your city to the entire country or even the world. Znode Storefront provides a core, feature-rich e-commerce technology platform that provides all the functionality you need to successfully sell online. Znode Storefront also offers a solution bundle of design and implementation services that provides you a custom-designed, turn-key online store with a rapid implementation time-frame. Znode Storefront enables clients to cost-effectively deploy powerful e-commerce stores while avoiding the expensive, time-consuming development process.

© Copyright 2007, Znode Inc, All Rights Reserved

Part

II Getting Started

Getting Started

2

9

Getting Started This section covers the basic steps required, to help you quickly setup the storefront.

2.1

Login to the storefront administration Users with Administrator access can login to the storefront administration website to manage every aspect of the storefront To login to the storefront administration website: 1. Access the following web address in your browser: Go to the URL http://www.yourdomain.com/admin where www.yourdomain.com should be replaced with your storefront’s domain name. Note that if the website is installed in your local machine the domain name will be “localhost” 2. The Storefront Admin Login page is displayed. 3. Type your administrator user name and password. When the storefront is first installed the default user name is "admin" and the password is "admin". 4. Click Log In. 5. Upon successful login, the Storefront Dashboard page is displayed.

© Copyright 2007, Znode Inc, All Rights Reserved

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2.2

Znode Storefront - Administration Guide

Quick start tutorial This tutorial is designed to quickly get your store open for business and selling over the Internet. It is recommended that you follow each of the steps in the order they are presented. This tutorial will guide you through the following topics: 1. Login to the storefront dashboard 2. Updating store settings 3. Adding product categories 4. Adding products 5. Adding shipping options 6. Adding shipping rules 7. Adding taxes 8. Configuring payment options 9. Testing the storefront

Pre-requisites Before beginning this tutorial please ensure that the Znode Storefront application is properly installed and tested successfully on your computer. See the installation guide for more details.

Step 1: Login to the storefront dashboard 1. Open a web browser to the URL http://www.yourdomain.com/admin where www.yourdomain.com should be replaced with your storefront’s domain name. Note that if the website is installed in your local machine then the domain name would be “localhost” 2. The Storefront Admin Login page is displayed. 3. Type your administrator user name and password. The default user name is "admin" and the default password is "admin". 4. Click Log In. 5. Upon successful login, the Storefront Dashboard page is displayed.

Step 2: Updating store settings 1. From the Storefront Dashboard page, click Global Settings under Settings. The Global Settings page will be displayed. 2. Enter all relevant details. 3. Click Submit. The Storefront Dashboard page will now be displayed.

Step 3: Adding product categories 1. From the Storefront Dashboard page, click Categories under Catalog. The Product Categories page is displayed.

© Copyright 2007, Znode Inc, All Rights Reserved

Getting Started

11

2. Click Add New Category. The Add Category page is displayed 3. Enter the details for this category . 4. Click Submit. The Select Next Step page is displayed. 5. Click Back to Category List. The Product Categories page is displayed. The newly added product category is displayed in the list. 6. Repeat steps 1 through 5 until all the categories are added.

Step 4: Adding products 1. From the Storefront Dashboard page, click Products under Catalog. The Products page is displayed. 2. Click Add New Product. The Add New Product page is displayed. 3. Enter the details for this product. 4. Click Submit. The Select Next Step page is displayed. 5. Click Add another Product. The Add New Product page is displayed. 6. Repeat points 3 through 6, till all the products are added to the storefront.

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Znode Storefront - Administration Guide

Step 5: Adding shipping options 1. From the Storefront Dashboard page, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 2. Click Add New Shipping Option. Add a Shipping Option page is displayed. 3. Enter the shipping details. 4. Click Submit. The Shipping Options page is displayed listing the newly added shipping option. 5. Repeat points 2 through 4, till all shipping options are configured on the storefront. Note: You must add at least one shipping rule for each shipping option in order to use it in your storefront. Shipping rules determine shipping costs based on quantity, weight and other parameters.

Step 6: Adding shipping rules 1. From the Storefront Dashboard page, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 2. Click View on the shipping option for which you want to add shipping rules. Shipping Option page is displayed listing its general information and the shipping rules applicable for this option. 3. Click Add New Rule. Add a Shipping Rule page is displayed. 4. Enter the details for this shipping rule. 5. Click Submit. The Shipping Option page is displayed listing the newly added shipping rule . 6. Repeat points 3 through 5 till all shipping rules are added for this shipping option. 7. Repeat point 2 through 6, till shipping rules are added for all shipping options in the storefront. Note: You must have a UPS or FedEx account to specify these carriers as shipping options. Your account information must be entered into the Global Settings before these Shipping Options will work. Until this is done you will receive an error when trying to check out. If you do not have a UPS or FedEx account use Custom Shipping Options instead.

Step 7: Adding tax rules 1. From the Storefront Dashboard page, click Tax Settings under Settings. The Tax Rules page is displayed listing the current tax rules for the storefront. 2. Click Add Tax Rule. Add a Tax Rule page is displayed. 3. Enter the details for this tax rule.

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Getting Started

13

4. Click Submit. The Tax Rules page is displayed listing the newly added tax rule. 5. Repeat point 2 through 5, till all tax rules are added to the storefront.

Step 8: Configuring payment options 1. From the Storefront Dashboard page, click Payment Options under Settings. The Payment Options page is displayed. 2. Click Add New Payment Option. Add a Payment Option page is displayed. 3. Enter the details for this payment setting. 4. Click Submit. The Payment Options page is displayed listing the newly added payment option. 5. Repeat points 2 through 3, till all payment settings are configured on the storefront.

Step 9: Testing the storefront 1. Open a web browser to the URL http://www.yourdomain.com (note there is no "/admin" at the end of the URL) where www.yourdomain.com should be replaced with your storefront’ s domain name. Note that if the website is installed in your local machine then the domain name would be “localhost". This is just a start! There are many more things you can do with your storefront. Specifically if you sell products that come with different attributes such as clothing which has size and color, you will want to view the section on Managing the Catalog. Remember to test your catalog, ordering and payment process thoroughly before turning the site live in production.

© Copyright 2007, Znode Inc, All Rights Reserved

Part

III Catalog

Catalog

3

15

Catalog The Catalog section allows the site administrator to manage the product catalog. You can add products, categories, manufacturers, coupons and product variations using the Catalog. For the purposes of the catalog you can think of products falling broadly into two separate groups. Those that have variations and those that don't. An example of a product that has variations would be Tee Shirts. These come in different sizes and colors which the customer must select before adding it to the shopping cart, RED XXL for example. A music CD on the other hand is sold by title. There are no options to select. The customer can just find the CD they want to buy and then click on Add to Cart without needing any further information. To manage any catalog using the Catalog Manager read the topics below. Click on each item to view details: · · · ·

Product Categories Product Add-ons (for products with variations like color, size etc.) Products Manufacturers

If your product has variations like color or size then be sure to also read: · Product Types · Product Attributes

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3.1

Znode Storefront - Administration Guide

Product Categories Product categories are created to organize products in the storefront. This enables customers to easily and quickly locate products while browsing the catalog. For example, in a clothing store, shoes can be put under a category named Shoes. Belts, ties, and cufflinks can be put into a category named Accessories. Sub categories can be created under the main category to suitably position a product in the storefront. For example, men's shoes can be displayed under a sub category named Men's Shoes under the category Shoes. There is no limit to the number of categories or sub categories you can create but we recommend keeping your categories as simple as possible. In this section you will learn how to: · · · ·

View product categories Add a product category Edit a product category Delete a product category

Related Topics: · Adding a product

© Copyright 2007, Znode Inc, All Rights Reserved

Catalog

17

3.1.1 Viewing product categories To view the available product categories in your storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Categories under Catalog. The Product Categories page is displayed listing all the available product categories in the storefront.

Related Topics: · Adding a product category · Editing a product category · Deleting a product category

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Znode Storefront - Administration Guide

3.1.2 Adding a product category To add a product category: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed 2. On the left Navigation pane, click Product Categories under Catalog. The Product Categories page is displayed. 3. Click Add New Category. The Add Category page is displayed 4. Enter the following details: · Product Category Name: Enter a name for the product category (ex: “Jewelry”) · Product Category Title: Enter a title for the product category page. (ex: “Dazzling Jewelry”). Leave blank, if you do not want to display the title. · Select Parent Category: From the drop down box select a parent category to make this a sub-category. Leave the selection at "None" if this is a parent category (one shown at the top level). · Enter a Display Order: Enter a numeric value (1-100). This determines the order in which this category is displayed. · Enable this Category: Select to display this category on the navigation menu. · Display Subcategories: Select to display sub-categories on the category page. · Enter a title for Search Engines: Enter a title. Leave this section blank if unsure. · Enter Keywords for Search Engines: Enter comma separated keywords. Leave this section blank if unsure. · Enter Description for Search Engines: Enter a description. Leave this section blank if unsure. · Enter a Description: You can enter rich text and upload images using the editor. This will allow you to create a splash page for your category or provide a text introduction that will show above your products. You may leave this field blank. 5. Click Submit. The Select Next Step page is displayed. 6. Click Back to Category List. The Product Categories page is displayed. The newly added product category is displayed in the list.

Related Topics: · · · ·

Using the Rich Text Editor Viewing product categories Editing a product category Deleting a product category

For more information on Search Engine Optimization and tips browse the following links: · http://en.wikipedia.org/wiki/Search_engine_optimization © Copyright 2007, Znode Inc, All Rights Reserved

Catalog

· http://www.submit-it.com/subopt.htm

© Copyright 2007, Znode Inc, All Rights Reserved

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Znode Storefront - Administration Guide

3.1.3 Editing a product category To add a product category: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed 2. On the left Navigation pane, click Product Categories under Catalog. The Product Categories page is displayed. 3. Click Edit on the product category you want to edit. The Edit Category page is displayed 4. Edit the following details: · Product Category Name: Edit the product category name. · Product Category Title: Edit the title for the product category page. · Select Parent Category: From the drop down box select a parent category to change this to its sub-category. Leave the selection at "None" if this is a parent category. · Enter a Display Order: Edit the numeric value (1-100) to determine the order in which this category is displayed. · Enable this Category: Select to display this category on the navigation menu. · Display Subcategories: Select to display sub-categories on the category page. · Enter a title for Search Engines: Edit the title. Leave this section blank if unsure. · Enter Keywords for Search Engines: Edit the keywords. Leave this section blank if unsure. · Enter Description for Search Engines: Edit the description. Leave this section blank if unsure. · Enter a Description: You can edit rich text and manage uploaded images using the editor. 5. Click Submit. The Product Categories page is displayed.

Related Topics: · · · ·

Using the Rich Text Editor Viewing product categories Adding a product category Deleting a product category

For more information on Search Engine Optimization and tips browse the following links: · http://en.wikipedia.org/wiki/Search_engine_optimization · http://www.submit-it.com/subopt.htm

© Copyright 2007, Znode Inc, All Rights Reserved

Catalog

21

3.1.4 Deleting a product category To view the available product categories in your storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Categories under Catalog. The Product Categories page is displayed listing all the available product categories in the storefront. 3. Click Delete on the product category or sub-category you want to delete. The Please Confirm page is displayed. 4. Click Delete to confirm. The Product Categories page is displayed with the deleted category removed from the list. Note: You are not be allowed to delete a product category if it contains sub-categories or products. Delete any sub-categories and products before deleting the product category.

Related Topics: · Viewing product categories · Adding a product category · Editing a product category

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22

3.2

Znode Storefront - Administration Guide

Product Add-Ons Product Add-Ons allow you to create a drop down list on the product page that specifies a variation of the product such as size or color. In this way Add-Ons are very much like Product Attributes with some limitations and some advantages. In addition, Add-Ons can be used to allow the customer to select accessories for a product such as an optional warrantee or batteries. Be sure to read the section on Add-Ons Verses Attributes in order to understand the differences between these two options. If you wish to use Product Add-Ons you need to first create the add-on and then associate it when you create the product.

3.2.1 Add-Ons In this section you will learn how to: · · · ·

View product add-ons Add product add-ons Edit product add-ons Delete product add-ons

Note: After setting up an Add-on and its Add-On values, it needs to be associated to the respective products.

Related Topics: · Add-On Values

3.2.1.1 Viewing product add-ons To view the available product add-ons in your storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed listing all the available product add-ons in the storefront.

Related Topics: · Add product add-ons · Edit product add-ons · Delete product add-ons

© Copyright 2007, Znode Inc, All Rights Reserved

Catalog

23

3.2.1.2 Adding a product add-on To add a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed. 3. Click Create New Add-On. The Add Product Add-On page is displayed. 4. Enter the following details: · Name: Enter a name for the product add-on (ex: Model 1234 Color). This is not displayed to the customer. · Title: Enter a title for the product add-on (ex: “Color”). This is the label displayed to the customer. · Display Order: Enter a numeric value (1-999). This determines the order in which this add-on is displayed. · Check this box if this Add-On is optional: Select to make this add-on optional. · Out of Stock Options: From the three options, select how an out of stock item should affect the Storefront. · In Stock Message: Enter a message to be displayed on the catalog when this add-on is in stock. · Out of Stock Message: Enter a message to be displayed on the catalog when this add-on is not in stock. · Back Order Message: Enter a message to be displayed on the catalog when this add-on is on back order. 5. Click Submit. The Product Add-On: page is displayed with the add-on details.

Related Topics: · View product add-ons · Edit product add-ons · Delete product add-ons

© Copyright 2007, Znode Inc, All Rights Reserved

24

Znode Storefront - Administration Guide

3.2.1.3 Editing a product add-on To edit a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed. 3. Click Manage on the product add-on you want to edit. The Product Add-On: page is displayed. 4. Enter the following details: · Name: Edit the name for the product add-on. This is not displayed to the customer. · Title: Edit the title for the product add-on. This is the label displayed to the customer. · Display Order: Enter a numeric value (1-500). This determines the order in which this add-on is displayed. · Check this box if this Add-On is optional: Select to make this add-on optional · Out of Stock Options: From the three options, select how an out of stock item should affect the Storefront. · In Stock Message: Enter a message to be displayed on the catalog when this add-on is in stock. · Out of Stock Message: Enter a message to be displayed on the catalog when this add-on is not in stock. · Back Order Message: Enter a message to be displayed on the catalog when this add-on is on back order. 5. Click Submit. The Product Add-Ons page is displayed listing the newly added add-on.

Related Topics: · View product add-ons · Add product add-ons · Delete product add-ons

© Copyright 2007, Znode Inc, All Rights Reserved

Catalog

25

3.2.1.4 Deleting a product add-on To delete a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed. 3. Click Delete on the product add-on you want to delete. The Please Confirm page is displayed. 4. Click Delete to confirm. The Product Add-Ons page is displayed with the deleted add-on removed from the list.

Related Topics: · View product add-ons · Add product add-ons · Edit product add-ons

© Copyright 2007, Znode Inc, All Rights Reserved

26

Znode Storefront - Administration Guide

3.2.2 Add-on Values In this section you will how learn to: · · · ·

View add-on values Add add-on values Edit add-on values Delete add-on values

Note: After setting up an Add-on and its Add-On values, it needs to be associated to the respective products.

Related Topics: · Add-Ons

3.2.2.1 Viewing add-on values To view the add-on values for a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed listing all the available product add-ons in the storefront. 3. Click Manage on the product add-on to view its add-on values. The Product Add-On: page is displayed listing all its add-on values at the end of the page.

Related Topics: · Adding an add-on value · Editing an add-on value · Deleting an add-on value

3.2.2.2 Adding an add-on value To add an add-on value for a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed listing all the available product add-ons in the storefront. 3. Click Manage on the product add-on to view its add-on values. The Product Add-On: page is displayed listing all its add-on values at the end of the page. 4. Click Add Value under the Add-On Values section. The Add Add-On Value page is displayed. 5. Enter the following details: · Label: Enter the label for this option value (ex: "Fire engine red"). · Retail Price: Enter the retail price for this add-on value. This will be charged in addition to the base product price. · Display Order: Enter a numeric value (1-999). This determines the order in which this © Copyright 2007, Znode Inc, All Rights Reserved

Catalog

27

add-on value is displayed. · Check here to make this the default selected item in the list: Select to make this add-on value the default option for this add-on. · SKU or Part #: Enter a valid SKU (SKU or Stock Keeping Unit is a unique identification number for this add-on value). Leave blank if not applicable. · Quantity On Hand: Enter the current inventory level for this product in your warehouse. · Item Weight: Enter the weight for this add-on value. Weight is used for shipping calculations. Leave blank if not applicable. 6. Click Submit. The Product Add-On: page is displayed with the newly added add-on listed at the end of the page.

Related Topics: · Viewing add-on values · Editing an add-on value · Deleting an add-on value

3.2.2.3 Editing an add-on value To edit an add-on values of a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed listing all the available product add-ons in the storefront. 3. Click Manage on the product add-on to view its add-on values. The Product Add-On: page is displayed listing all its add-on values at the end of the page. 4. Click Edit on the add-on value you wish to edit. The Edit Add-On Value: page is displayed. 5. Enter the following details: · Label: Edit the label for this option value. · Retail Price: Edit the retail price for this add-on value. · Display Order: Edit the display order. This determines the order in which this add-on value is displayed. · Check here to make this the default selected item in the list: Select to make this add-on value the default option for this add-on. · SKU or Part #: Edit the SKU or Part number. Leave blank if not applicable. · Quantity On Hand: Edit the current inventory level for this product in your warehouse. · Item Weight: Edit the weight for this add-on value. Weight is used for shipping calculations. Leave blank if not applicable. 6. Click Submit. The Product Add-On: page is displayed.

© Copyright 2007, Znode Inc, All Rights Reserved

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Znode Storefront - Administration Guide

Related Topics: · Viewing add-on values · Adding an add-on value · Deleting an add-on value

3.2.2.4 Deleting an add-on value To delete an add-on value of a product add-on: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Add-Ons under Catalog. The Product Add-Ons page is displayed listing all the available product add-ons in the storefront. 3. Click Manage on the product add-on to view its add-on values. The Product Add-On: page is displayed listing all its add-on values at the end of the page. 4. Click Delete on the add-on value you wish to delete. A pop-up window asks you for confirmation. 5. Click OK. The Product Add-On: page is displayed with the deleted add-on value removed from the list.

Related Topics: · Viewing add-on values · Adding an add-on value · Editing an add-on value

3.3

Products Products are where you will define the items to be sold in your store. Here you will enter the product description, price and picture. Many products such as Compact Disks can be listed without variations to them. This is the simplest case and is the easiest to manage. Other products such as aparel requires that the customer select attributes on the product such as size and color. In this case you will define the basics of the product here and then associate the various attributes or add-ons that this product has. If your product has variations to it be sure to read Add-Ons Verses Attributes. In this section you will learn how to: · · · · · ·

View products Add a product Associate product add-ons Add a SKU Edit a product Delete a product

© Copyright 2007, Znode Inc, All Rights Reserved

Catalog

29

3.3.1 Viewing product details To view a products detail: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Products under Catalog. The Products page is displayed listing all the available products in the storefront. 3. Click Manage on the product to view its details. The Product Details page is displayed listing all its details under various tabs. Click on each tab to view this product's specific detail.

Related Topics: · · · · · ·

Products Adding a product Adding product add-ons Adding SKUs Editing a product Deleting a product

© Copyright 2007, Znode Inc, All Rights Reserved

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Znode Storefront - Administration Guide

3.3.2 Adding a product To add a product to the storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Products under Catalog. The Products page is displayed. 3. Click Add New Product. The Add New Product page is displayed. 4. Under Select a Product Category, select one or more categories to which the product should be added. Your product will be displayed in each of the categories you select. 5. Enter the following details: · Product Name: Enter a name for the product. For example: "Ipod Nano". · Product Number: Enter your internal number for this product. · Product Type: Select a product type based on the attribute types for this product. Leave at Default, if unsure. See Product Types for more details. If you select a Product Type that has attributes you will be prompted to select the first set of attributes for this product. You can later select the Manage SKUs tab to enter the other attribute variations for this product. · SKU or Part #: Enter a valid SKU (SKU or Stock Keeping Unit is a unique identification number for this product). If not applicable to your product then enter the product number instead. · Retail Price: Enter the retail price for this product. This will be displayed on the storefront. · Quantity On Hand: Enter the current inventory level for this product in your warehouse. · Product Image: Click Browse, under the Product Image section. The Choose file dialog box opens. Choose a location and enter the filename of the product image to upload. Click Open. The location of the image is now displayed next to the Browse button. Note: Only JPG, GIF and PNG images are supported. Make sure your image is 1.5 Mb in size or less. · Short Description: Enter an optional short description for the product. This will be displayed in the product listing grid. The description should be less than 100 characters. · Enter a Description: Enter a detailed description for the product in this Rich Text Box. The description can include images. To upload images here, use the image upload button

.

· Select Product Manufacturer: Select this products manufacturer. If you select a manufacturer it will be displayed on the Product page in the catalog and this product will be searchable by manufacturer. Select No Manufacturer Selected, if you do not want this info to be displayed on the Product Page. · Sale Price: If this product is on Sale enter the sale price. If not leave it blank. This will be displayed as sale price adjacent to the retail price in the storefront. · Wholesale Price: Enter the wholesale price if this product has one, else leave blank.

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6. Click Submit. The Product Details page is displayed listing the newly added details.

Important 1. Products have many more settings than the basic ones entered during initial creation, see Editing a Product. When you edit a product you will be able to set the following additional options. · Advanced settings · Related items · Alternate images · Product add-ons · Manage SKUs · Additional info · SEO 2. To add this product's variants, see Add-Ons Verses Attributes, Adding Product Add-Ons and Adding SKUs.

Related Topics: · · · · · ·

Add-Ons Verses Attributes Using the Rich Text Editor Products Adding SKUs Viewing product details Deleting a product

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3.3.3 Associating product add-ons Add-Ons allow you to specify options for a product. These options can either be a variation of the product such as color, or an additional item to be included with the product such as a free carrying case. To associate a product add-on to a product: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Products under Catalog. The Products page is displayed. 3. Click Manage on the product you want to edit. The Product Details page is displayed. 4. To associate product add-ons to this product, click on the Product Add-Ons tab and then click on Add a Product Add-On. The Add Product Add-Ons page is displayed. 5. From the Add-on list, select those add-ons you want to associate with this product. 6. Click Submit. The Product Detail page is displayed with the newly added add-ons listed in the Product Add-Ons tab. Note: You must first add product add-ons and add add-on values before you can associate a product add-on to a product.

Related Topics: · · · · · · ·

Add-Ons Verses Attributes Using the Rich Text Editor Products Viewing product details Adding a product Adding SKUs Deleting a product

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3.3.4 Adding SKUs Note: This section is NOT for those products of Default product type. Depending on the Product Type selected, your Product may have attributes associated with it. For example, shoes have size, color and width attributes. For any given style of shoe, say Loafer, there will be a range of variants with different size, color and width combinations. Each unique combination must be added to the storefront as a separate SKU. Products that use the "default" Product Type, a music CD for example, do not have attributes. Other types of products such as apparel have a Product Type that does have attributes such as size and color. Before adding SKUs to a product you must set the Product Type of the product to one that has Attributes (not the Default Product Type). See the following sections to understand how Product Types are set up: Add-Ons Verses Attributes, Product Types, Product Attributes. To add variations to an existing product: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Products under Catalog. The Products page is displayed. 3. Click Manage on the product for which you want to add SKUs. The Product Details page is displayed. 4. Click Manage SKUs tab and then click on Add SKU or Part #. The Add Product SKU page is displayed. Note that the Manage SKUs tab will only be present if the Product Type selected has Attributes. If the product is set to Default you must first click on the Product Information tab an edit the product to set the Product Type to one that has attributes. 5. Enter the following details: · SKU or Part # : Enter this product variant's SKU or Part number. · Quantity On Hand: Enter the available quantity. It must be a number between 1 - 9999. · ReOrder Level: Enter a numeric re-order level for your product inventory. Note that this is for your internal reference only and does not affect the catalog. · Additional Weight: Enter additional weight, if this product variant weighs more than the base product. This additional weight will be used for shipping calculations. Leave blank, if not applicable. · Additional Price (Retail): If this product variant has additional pricing, enter it here. The additional price will be added to the product cost when the customer selects this variant. Leave blank, if not applicable. · Enable Inventory: Select to enable this inventory. This will allow this variant to be selected on the product page. · Product Attributes: Select this product's attributes from the drop down list. 6. Click Submit. The Product Details page is displayed listing the newly added SKU under the © Copyright 2007, Znode Inc, All Rights Reserved

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Manage SKUs tab. 7. Repeat steps 4 through 6 to add additional SKUs for this product. Note: To delete a SKU, click Remove on the SKU from the list displayed under the Manage SKUs tab. The SKU will be deleted from the list.

Related Topics: · · · · ·

Products Viewing product details Adding a product Editing a product Deleting a product

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3.3.5 Editing a product To edit a product in the storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Products under Catalog. The Products page is displayed. 3. Click Manage on the product you want to edit. The Product Details page is displayed. On the Product Detail page, the following details can be managed: · · · · · · · ·

Product information Advanced settings Related items Alternate images Product add-ons Manage SKUs Additional info SEO

4. To edit the product information, click on the Product Information tab and then click on Edit Information. The Edit Product page is displayed. Edit the following details: · Select a Product Category: Select one or more categories to which the product should be added. Your product will be displayed in each of the categories you select. · Product Name: Edit the product. · Product Number: Edit the internal number for this product. · Product Type: Select a product type based on the attribute types for this product. Leave at Default, if unsure. See Product Types for more details. · SKU or Part #: Edit the SKU. If not applicable to your product then enter the product number instead. · Retail Price: Edit the retail price for this product. This will be displayed on the storefront. · Quantity On Hand: Edit the current inventory level for this product in your warehouse. · Product Image: Select Keep Current Image to retain this product image. OR To change the product image, select Upload New Image. Select an Image field is displayed. Click Browse to choose an image to upload. The Choose file dialog box opens. Choose a location and enter the filename of the product image to upload. Click Open. The location of the image is now displayed next to the Browse button. Note: Only JPG, GIF and PNG images are supported. Make sure your image is 1.5 Mb in size or less. · Short Description: Edit the short description for the product, if it has one. The description

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Znode Storefront - Administration Guide

should be less than 100 characters. · Enter a Description: Edit the detailed description for the product in this Rich Text Box. The description can include images. To upload images here, use the image upload button

.

· Select Product Manufacturer: Select this products manufacturer. If you select a manufacturer it will be displayed on the Product page in the catalog and this product will be searchable by manufacturer. Select No Manufacturer Selected, if you do not want this info to be displayed on the Product Page. · Sale Price: Edit the sale price, if this product is on Sale, else leave blank. This will be displayed as sale price adjacent to the retail price in the storefront. · WholeSale Price: Edit the wholesale price if this product has one, else leave blank. Click Submit. The Product Detail page is displayed with the product information listed under the Product Information tab. Top 5. To edit the advanced settings, click on the Advanced Settings tab and then click on Edit Advanced Settings. The Edit Advanced Settings page is displayed. Edit the following details: · Display Product?: Select this to display the product in the storefront. Clear this check box if you want to hide this product from your customers. · Display Order: Edit the display order. This number determines the order in which this product is displayed in the storefront. · Home Page Special?: Select this to display the product on the Home Page. · Call For Pricing?: Select this if you want the customer to call you for pricing. Selecting this check box will display a message "Call for Pricing" in place of the products price. In addition the Add to Cart button will be remove from this products page. · Out of Stock Options: Select how an out of stock product affects the shopping cart from the three options listed in this section. · In Stock Message: Enter a custom message that is displayed when items are in stock. Leave blank if no message needs to be displayed. · Out of Stock Message: Enter a custom message to be displayed if this product is out of stock. If left blank, then "Out of Stock" will be displayed. · Back Order Message: Enter a message to be displayed if an item is on back order. Leave blank if no message needs to be displayed. · Drop Ship: Select to indicate that this product is a drop ship item. · Select Shipping Type: Select the shipping rule to apply for this product, from the drop down list. · Weight: Enter the weight of this product. Leave blank if this does not apply. Note: Weight © Copyright 2007, Znode Inc, All Rights Reserved

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can be used to determine shipping cost. This is especially important for oversize items like furniture. Click Submit. The Product Detail page is displayed with the advanced settings listed under the Advanced Settings tab. Top 6. Related items allow you to cross sell products. On the Product page your customers will see a list of all the related items that you have selected for that product. As an example, say you sell a portable CD player. On the Product page for this CD player you can put a direct link to rechargeable batteries and headphones. To add related items for this product, click on the Related Items tab and then click on Add Related Items. The Add a Related Item page is displayed. Select related product to add: Select a related item from the drop down list. Click Update. The Product Detail page is displayed with the newly added related items listed under the Related Items tab. Note: To delete a related item, click Remove on the related item you want to delete from those listed under the Related Items tab. Top 7. Alternate Images allow you to provide alternate views of your product. These images are in addition to the default product picture that is set in the Add Product page. This feature is very useful for showing your product in different colors or from different angles. Alternate Images are displayed on the Product Details page as thumbnails. When your customer clicks on a thumbnail the larger version of alternate product image is displayed in a pop-up window. To add alternate images of the product, click on the Alternate Images tab and then click on Add Product Image. The Add Product Image page is displayed. Enter the following details: · Title: Enter the title to be displayed for this product image. Leave blank for no title. · Image: To upload the product image, click Browse. The Choose file dialog box opens. Choose a location and enter the filename of the new product image to upload. Click Open. The location of the image is now displayed next to the Browse button. Note: Only JPG, GIF and PNG images are supported. Make sure your image is 1.5 Mb in size or less. The image will be automatically scaled to display correctly on the storefront. · Display Product Image: Select this to display this product in the storefront. De-select if you want to hide this product from your customers. Click Submit. The Product Detail page is displayed with the newly added images listed under the Alternate Images tab. Note: To delete an alternate image, click Delete on the alternate image you want to delete from those listed under the Alternate Images tab. © Copyright 2007, Znode Inc, All Rights Reserved

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Top 8. To associate product add-ons to this product, click on the Product Add-Ons tab and then click on Add a Product Add-On. The Add Product Add-Ons page is displayed. From the Add-on list, select those add-ons you want to associate with this product. The Add-ons that you associate must first exist. See Product Add-Ons. Click Submit. The Product Detail page is displayed with the newly added add-ons listed in the Product Add-Ons tab. Note: To delete a product add-on association, click Remove on the product add-on you want to delete from those listed under the Product Add-Ons tab. A pop-up window asks you to confirm the delete operation. Click OK to delete. The Product Detail page is displayed with the deleted added add-on removed from the list in the Product Add-Ons tab. 9. The Manage SKUs tab will only be available if the Product Type has Attributes associated with it. To add a SKU click on the Manage SKUs tab. The list of SKUs will be displayed. Click on the Add SKU or Part # button. The Add Product SKU page will be displayed. Enter the following details: · SKU or Part #: This is your stock number for this variation of the product (such as a size Small Red Hains Shirt). · Quantity on Hand: The number of items for this product variation you have in stock. · ReOrder Level: The level of inventory at which you need to reorder this product variation. This field is used for reference only. · Additional Weight: If this product variation adds additional weight to the standard product then enter it here so it can be used for shipping calculations. · Additional Price (Retail): If this product variation costs more or less than the standard product add it here and the price will automatically be increased or decreased by this amount. · Enable Inventory: Check this box to allow this product variation to be sold (have it show up in the drop down list). · Product Attributes: Select the attributes for this product variation. Click Submit. The SKU will be added to the Product. Top 10.To enter additional information like product features and specifications, click on the Additional Information tab and then click on Edit Additional Info. The Edit Additional Info page is displayed. Enter the following details: · Enter Product Features: Enter the product's features here. This will be displayed under a "Features" tab on the product page in the storefront. © Copyright 2007, Znode Inc, All Rights Reserved

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· Enter Product Specifications: Enter the product's specification here. This will be displayed under a "Specifications" tab on the product page in the storefront. · Enter Additional Information: Enter the any additional information here. This will be displayed under a "Additional Information" tab on the product page in the storefront. Click Submit. The Product Detail page is displayed with the newly added information listed in the Additional Information tab. Top 11.To enter search engine optimization information, click on the SEO tab and then click on Edit SEO. The Edit SEO page is displayed. Enter the following details: · Enter a title for Search Engines: Enter a title. Leave this section blank if unsure. · Enter Keywords for Search Engines: Enter comma separated keywords. Leave this section blank if unsure. · Enter Description for Search Engines: Enter a description. Leave this section blank if unsure. Click Submit. The Product Detail page is displayed with the newly added information listed in the SEO tab. Top

Related Topics: · · · · · ·

Using the Rich Text Editor Products Viewing product details Adding a product Adding SKUs Deleting a product

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3.3.6 Deleting a product To delete a product in the storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Products under Catalog. The Products page is displayed. 3. Click Delete on the product you want to delete. The Please Confirm page is displayed. 4. Click Delete to confirm. The Products page is displayed with the deleted product removed from the list. Note: Deleting a product will also remove it's additional images and SKUs. Product Add-Ons and Related Products will not be removed.

Related Topics: · · · · ·

Products Viewing product details Adding a product Adding SKUs Editing a product

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3.4

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Manufacturers Each product in the storefront can have a manufacturer associated with it. If a manufacturer is associated with a product, the name of the manufacturer will be displayed on the product page. In addition, your customers will be able to search for products by Manufacturer. Setting a manufacturer is optional. What to do: 1. First add all the manufacturers whose products you want to sell in the storefront - see Add a manufacturer. 2. Then while adding the products to the storefront, choose the respective manufacturer from the drop down list - see Adding a product In this section you will learn how to: · · · ·

View manufacturers Add a manufacturer Edit a manufacturer Delete a manufacturer

Related Topics: · Adding a product

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3.4.1 Viewing manufacturers To view the available manufacturers in the storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manufacturers under Catalog. The Manufacturers page is displayed listing all the available manufacturers in the storefront.

Related Topics: · Adding a manufacturer · Editing a manufacturer · Deleting a manufacturer

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3.4.2 Adding a manufacturer To add a manufacturer: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manufacturers under Catalog. The Manufacturers page is displayed listing all the available manufacturers in the storefront. 3. Click Add Manufacturer. The Add New Manufacturer page is displayed 4. Enter the following details: · Manufacturer Name: Enter the manufacturer's name (ex: “Sony”) · Enter a description: Enter a description for the manufacturer. This field is optional. · Is Active?: Select to display the manufacturer name on the product page, in the storefront. 5. Click Submit. The Manufacturers page is displayed. The newly added manufacturer is displayed in the list.

Related Topics: · Viewing manufacturers · Editing a manufacturer · Deleting a manufacturer

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3.4.3 Editing a manufacturer To edit a manufacturer: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manufacturers under Catalog. The Manufacturers page is displayed listing all the available manufacturers in the storefront. 3. Click Edit on the manufacturer you want to edit. The Edit Manufacturer page is displayed. 4. Enter the following details: · Manufacturer Name: Edit the manufacturer's name. · Enter a description: Edit the description for the manufacturer. · Is Active?: Select to display the manufacturer name, on the product page, in the storefront. 5. Click Submit. The Manufacturers page is displayed.

Related Topics: · Viewing manufacturers · Adding a manufacturer · Deleting a manufacturer

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3.4.4 Deleting a manufacturer To delete a manufacturer: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manufacturers under Catalog. The Manufacturers page is displayed listing all the available manufacturers in the storefront. 3. Click Delete on the manufacturer you want to delete. The Manufacturers page is displayed with the deleted manufacturer removed from the list. Note: You would not be allowed to delete a manufacturer if it is associated to a product. Remove this association and then delete the manufacturer.

Related Topics: · Viewing manufacturers · Adding a manufacturer · Editing a manufacturer

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Product Types Product Types allow your customer to select variations on products. Most products can just be added to the shopping cart with no further information needed. Some products however require you to collect specific information about the attributes of a product such as size. The easiest way to explain this is with an example. If we are selling music CDs on our web site then we do not need any attributes. A CD is sold by title and generally does not come in different variations. The customer just click Add to Cart and you have enough information to fulfill their order. In this case you do not need to worry about Product Types. We have set up a "default" type for you that can be used throughout your catalog. If however we are selling shirts, we need to allow the customer to select a color and size before adding the shirt to the shopping cart. In this case we can create a product type called "Shirts" (the name can be anything meaningful to us). Now lets say that we also want to sell shoes. Shoes require that the customer select color, size, and width. For this case we can create a new Product Type called "Shoes" which will automatically display selections for color, size, and width on the product page for the customer to select. The following table displays these types of products, their attribute types and attribute values for each attribute type: Product type

Product attribute types

default

(none) Size

Product attribute values

4, 5, 6, 6.5, .... 12 Shoes

Color Black, White, Brown Width Slim, Narrow, Medium, Wide Size

Shirts

Small, Medium, Large, Extra large Color Red, Beige, Grey, White

Here are a few rules about working with Product Types: · Verify that you need Product Types. If customers can purchase your product just by adding them to the cart without selecting options like color or size then you can just use the "default" Product Type. In this case you can just skip this section. You don't need to configure Product Types. · All products must be associated with a product type. · Products with no attributes must be associated to the "default" product type. · You must Add attribute types before creating product types that require attributes. · After adding a product type, they must be associated to their corresponding attribute types. In this section you will learn how to: · · · ·

Add a product type Associating a product type to its attribute types Editing a product type Deleting a product type

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· Deleting an attribute type association Note: · Important: After adding a product type, it must be associated to the corresponding attribute types. · Product types should be added first, before adding new products to the storefront.

Related Topics: · Product attributes · Adding a product

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3.5.1 Adding a product type To add a product type 1. Login to the storefront administration website. The Storefront Dashboard page is displayed 2. On the left Navigation pane, click Product Types under Catalog. The Product Types page is displayed listing all the available product types in the storefront 3. Click Add New Product Type. The Add Product Type page is displayed 4. Enter the following details: · Product Type Name: Enter a name for the product type (ex: “Shoes”) · Enter a Display Order: Enter a numeric value (1-100). This determines the order in which this item is displayed. · Description: Enter an optional description for this type. This is for internal use only. 5. Click Submit. The Product Types page is displayed. The newly added product type is displayed in the list. Important: Immediately after adding a product type, it must be associated to its attribute types.

Related Topics: · · · · ·

Product Types Associating a product type to its attribute types Editing a product type Deleting a product type Deleting an attribute type association

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3.5.2 Associating a Product Type to its Attribute Types To associate a product type to its attribute types: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Type under Catalog. The Product Type page is displayed listing all the available product types in the storefront. 3. Click Attributes on the product type that you want to associate to its attribute types. The Attributes for product type page is displayed listing the attributes for the selected product type . 4. Click Add Attribute. The Add ProductType Attribute page is displayed. 5. From Select Attribute Type list, select an attribute type to associate it with the product type. 6. Click Submit. The Attributes for product type page is displayed listing the newly associated attribute type. 7. Repeat steps 4 through 6, for associating all relevant attribute types to this product type.

Related Topics: · · · · ·

Product Types Adding a product type Editing a product type Deleting a product type Deleting an attribute type association

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3.5.3 Editing a product type To edit a product type 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Types under Catalog. The Product Types page is displayed, listing all the available product types in the storefront 3. Click Edit on the product type that you want to edit. The Edit Product Type page is displayed 4. Enter the following details: · Product Type Name: Edit the name of the product type · Enter a Display Order: Edit the numeric value. · Description: Edit or enter an optional description for this type. 5. Click Submit. The Product Types page is displayed

Related Topics: · · · · ·

Product Types Adding a product type Associating a product type to its attribute types Deleting a product type Deleting an attribute type association

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3.5.4 Deleting a product type To delete a product type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Types under Catalog. The Product Types page is displayed. 3. Click Delete on the product type that you want to delete. The Please Confirm page is displayed. 4. Click Delete to confirm the delete. The Product Types page is displayed with the deleted product type removed from the list. Note: You are not be allowed to delete a product type if it is associated to a product or to a attribute type. Remove these associations first and then delete the product type.

Related Topics: · · · · ·

Product Types Adding a product type Associating a product type to its attribute types Editing a product type Deleting an attribute type association

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3.5.5 Deleting an attribute type association To delete an attribute type association: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Types under Catalog. The Product Types page is displayed listing all the available product types in the storefront. 3. Click Attributes on the product type for which you want to remove the attribute association. The Attributes page is displayed. 4. Click Delete on the attribute that you want to disassociate from this product type. The attribute type is removed from the list.

Related Topics: · · · · ·

Product Types Adding a product type Associating a product type to its attribute types Editing a product type Deleting a product type

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3.6

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Product Attributes Product Attributes are simply properties of a given product by which they are identified and differentiated. They are a great way to offer multiple options to a customer without needing to create many separate but similar products to choose from. A product can have many attributes types. For example, shoes are sold in different sizes, widths and colors. Here shoe size, shoe width and shoe color are considered attribute types. Each attribute type can have many attribute values. For example, shoe sizes vary from 4 to 12. Here, each of the actual sizes (4, 5, 6, 6.5 to 12) is an attribute value for shoe size. The following table displays two types of products, their attribute types, and attribute values for each attribute type: Product type

Product attribute types Product attribute values

Shoes

Shoe Size Shoe Color Shoe Width

4, 5, 6, 6.5, .... 12 Black, White, Brown Slim, Narrow, Medium, Wide

Shirts

Shirt Size Shirt Color

Small, Medium, Large, Extra large Red, Beige, Grey, White

Note: Before adding products to the storefront, you must · Add attribute types for every product type · Add attribute values for each of the attribute types · Associate a product type to its attribute types

Related Topics: · · · ·

Product Types Attributes types Attribute values Product Add-Ons

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3.6.1 Attribute types All products must be associated to their attribute types. For example, shoes must be associated to their attribute types - shoe size, shoe width and shoe color. In this section you will learn how to: · · · ·

View attribute types Add a attribute type Edit a attribute type Delete a attribute type

Related Topics: · Product Types · Product attributes · Attribute values

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3.6.1.1 Viewing attribute types To view the available attribute types in your storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed listing all the available product attribute types in the storefront.

Related Topics: · Adding an attribute type · Editing an attribute type · Deleting an attribute type

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3.6.1.2 Adding an attribute type To add a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed. 3. Click Add Attribute Type. The Add Attribute Type page is displayed 4. Enter the following details: · Attribute Type Name: Enter a name for the product type (ex: “Shoe Color”) · Enter a Display Order: Enter a numeric value (1-100). This determines the order in which this item is displayed. 5. Click Submit. The Product Attributes page is displayed. The newly added product attribute is displayed in the list. Important: Immediately after adding a attribute type, you must add attribute values for this attribute type.

Related Topics: · Viewing attribute types · Editing an attribute type · Deleting an attribute type

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3.6.1.3 Editing an attribute type To edit a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed. 3. Click Edit on the attribute type that you want to edit. The Edit Attribute Type page is displayed 4. Enter the following details: · Attribute Type Name: Edit the name of the attribute type · Enter a Display Order: Edit the numeric value. 5. Click Submit. The Product Attributes page is displayed.

Related Topics: · Viewing attribute types · Adding an attribute type · Deleting an attribute type

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3.6.1.4 Deleting an attribute type To delete a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed. 3. Click Delete on the attribute type that you want to delete. The Please Confirm page is displayed. 4. Click Delete to confirm the delete. The Product Attributes page is displayed with the deleted attribute type removed from the list. Note: You are not be allowed to delete an attribute type if it is associated to a product type or to attribute values. Remove these associations and then delete the attribute type.

Related Topics: · Viewing attribute types · Adding an attribute type · Editing an attribute type

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3.6.2 Attribute values Each attribute type can have many attribute values. For example, shoe sizes vary from 4 to 12. Here, each of the actual sizes (4, 5, 6, 6.5 to 12) is an attribute value for shoe size. In this section you will learn how to: · View attribute values · Add a attribute value · Delete a attribute value

Related Topics: · Product Types · Product Attributes · Attribute Types

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3.6.2.1 Viewing attribute values To view the available attribute values for a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed listing all the available product attribute types in the storefront. 3. Click View Values on the attribute type to view its values. The Attribute Values page is displayed listing this attribute's values.

Related Topics: · Adding an attribute value · Deleting an attribute value

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3.6.2.2 Adding an attribute value To add a attribute value for a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed listing all the available product attribute types in the storefront. 3. Click View Values on the attribute type to view its values. The Attribute Values page is displayed listing this attribute's values. 4. Click Add Values under the Value List section. The Add Attribute Value page is displayed. 5. Enter the following details: · Attribute Value: Enter the attribute value (For example, enter “4” for attribute type Shoe Size) · Enter a Display Order: Enter a numeric value (1-100). This determines the order in which this item is displayed. 6. Click Submit. The Attribute Values page is displayed listing the newly added attribute values. 7. Repeat steps 4 through 6, for adding all attribute values for this attribute type.

Related Topics: · Viewing attribute values · Deleting an attribute value

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3.6.2.3 Editing an attribute value To edit a attribute value for a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed listing all the available product attribute types in the storefront. 3. Click View Values on the attribute type to view its values. The Attribute Values page is displayed listing this attribute's values. 4. Click Edit on the attribute value you want to edit. The Edit Attribute Value page is displayed. 5. Enter the following details: · Attribute Value: Edit the attribute value. · Enter a Display Order: Edit the numeric value (1-100). 6. Click Submit. The Attribute Values page is displayed. 7. Repeat steps 4 through 6, for editing other attribute values for this attribute type.

Related Topics: · Viewing attribute values · Deleting an attribute value

3.6.2.4 Deleting an attribute value To delete a attribute value for a attribute type: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Product Attributes under Catalog. The Product Attributes page is displayed listing all the available product attribute types in the storefront. 3. Click View Values on the attribute type to view its values. The Attribute Values page is displayed listing this attribute's values. 4. Click Delete on the attribute value that you want to delete. The attribute value is removed from the list. Note: You would not be allowed to delete a attribute value if it is associated to a product. Remove this association and then delete the attribute value.

Related Topics: · Viewing attribute values · Adding an attribute value

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IV Sales

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Sales From the Sales section, the site administrator can manage orders, customer accounts and service requests. It has links for managing: · Orders · Accounts · Service Requests

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Orders Orders page allows you to manage orders. You can search for orders using various criteria, view details of each order,change the order status and download order information. In this section you will learn how to: · Search and view order information · Change order status · Download order information to Excel

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4.1.1 Search and view orders To search for and view orders: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Orders under Sales. The Orders page is displayed listing all orders in the database. 3. To search for an order, under the Search Orders section, enter any or all of the following: · Search Keyword: Enter a keyword. This can be a partial Order ID, First Name, Last Name, Company Name or Account Number. · Order Status: Select the order status from the drop-down list. · Begin Date: Enter the begin date in MM/DD/YYYY format OR click the calendar button beside the date box to set the date. · End Date: Enter the end date in MM/DD/YYYY format OR click the calendar button beside the date box to set the date. · Click Search. All orders meeting the search criteria will be displayed under Order List. 4. Click View on the order to view its details. The Order # page is displayed listing the order information, customer information and order items.

Related Topics: · Changing an order status · Download order information to Excel

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4.1.2 Changing an order status Order Status shows in which stage of processing the orders are in. There are four stages: · · · ·

Not Started Pending Payment Submitted Shipped

As the order moves through each stage, its status must be updated. To change the order status: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Orders under Sales. The Orders page is displayed listing all orders in the database. 3. Use Search to list only those orders for which you want to modify the status. Skip this step to view all orders. 4. Click Change Status on the order to change its status. The Order # page is displayed. 5. Select the current status from Change Order Status. 6. Click Update. The Orders page is displayed with the status updated in the Order list.

Related Topics: · Search and view orders · Download order information to Excel

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4.1.3 Download order information to Excel Orders are stored in two separate files. The first file is for Orders. This file contains customer information and the total amount for each order. The second file is for Order Line Line Items. This file contains a detailed listing of each product ordered for each order. Order line items can be matched up with their corresponding order in the Orders file by the OrderID column. To download order information to Excel: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Orders under Sales. The Orders page is displayed listing all orders in the database. 3. Use Search to list only those orders your want to download. Skip this step to download all order information. 4. Click Download Orders to Excel to download all listed orders in the Order List. OR Click Download Order line items to Excel to download all listed orders details including the order items in the Order List. The File Download dialog box opens. 5. Click Save, to save the file, else skip to step 8 to open the file. The Save As Dialog box opens. 6. In the Save As dialog box: · Save in: Select a location where you want to save the downloaded file. · File Name: Enter a file name. Else leave at default. 7. Click Save. The Download complete dialog box is displayed. You can view the downloaded file by opening it in Excel from the saved location. 8. Click Open. The order information file is opened in Excel, listing all the customers and their account details.

Related Topics: · Search and view orders · Changing an order status

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Accounts Accounts page allows you to manage the customer's account information like leads, customers, vendors, dealers, partners, employees, affiliates etc. In this section you will learn how to: · Search and view customer account information · Edit customer account information · Download customer account information to Excel

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4.2.1 Searching and viewing accounts To search for and view customer accounts: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Accounts under Sales. The Accounts page is displayed listing all registered customers in the database. 3. To search for a customer: · Search Account: Enter a keyword. This can be a partial First Name, Last Name, Company Name, Login Name, Account Number, Contact ID, Phone Number or Email ID. · Select a Profile: Select the profile from the drop-down list. · Start Date: Enter the start date in MM/DD/YYYY format OR click the calendar button beside the date box to set the date. · End Date: Enter the end date in MM/DD/YYYY format OR click the calendar button beside the date box to set the date. · Click Search. All accounts matching the search criteria will be displayed under Account List. 4. Click View on the account to view its details. The Customer Account page is displayed listing the customer details.

Related Topics: · Editing an account · Download account information to Excel

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4.2.2 Editing an account To edit a customer's account: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Accounts under Sales. The Accounts page is displayed listing all registered customers in the database. 3. Click Edit on the customer account to edit its details. The Edit Contact Information page is displayed listing the customer details. 4. Enter the following details: · Select a Profile: Select the customer profile from the drop-down list. For example, if you select "Dealer" then this customer will see dealer specific promotions and options on the catalog when he signs in. · Account Number: Edit the account number in your internal accounting system that corresponds to this customer. Leave blank if you don't have one. · Company Name: Edit the company name. · Website: Edit this customer's Web address. · Source: Edit the source name, who referred this customer. · Select Contact Status: Edit this contact's status from the drop-down list. · Under Billing Address edit the following fields: First Name Last Name Company Name Phone Number Email Address Street1 Street2 City State Postal Code Country · Under Shipping Address edit the following fields: First Name Last Name Company Name Phone Number Email Address Street1 © Copyright 2007, Znode Inc, All Rights Reserved

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Street2 City State Postal Code Country · Custom1, Custom2, Custom3: Use these fields to edit custom information for this customer. · Description: Enter a description for this customer. 5. Click Submit. The Accounts page is displayed after updating the customer details.

Related Topics: · Searching and viewing accounts · Download account information to Excel

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4.2.3 Download account information to Excel To download customer account information to Excel: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Accounts under Sales. The Accounts page is displayed listing all registered customers in the database. 3. Use Search to list only those customer accounts your want to download. Skip this step to download all customer information. 4. Click Download to Excel. The File Download dialog box opens. 5. Click Save, to save the file, else skip to step 8 to open the file. The Save As Dialog box opens. 6. In the Save As dialog box: · Save in: Select a location where you want to save the downloaded file. · File Name: Enter a file name. Else leave at default. 7. Click Save. The Download complete dialog box is displayed. You can view the downloaded file by opening it in Excel from the saved location. 8. Click Open. The account information file is opened in Excel, listing all the customers and their account details.

Related Topics: · Searching and viewing accounts · Editing an account

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Service Requests Service Requests page allows you to manage customer service requests submitted using the Contact-Us form, respond to them via email as well as take notes. You can also create service requests manually. A running history of your contact with customers is kept. Service requests can either be created by the customer submitting a Contact-Us form or by a customer service representative, manually entering the request using the Create a New Service Request page. In this section you will learn how to: · · · · ·

Search and view service requests Add a new service request Edit a service request Add a note to a service request Send a email reply to a service request

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4.3.1 Search and view service requests To search and view service requests: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Service Requests under Sales. The Service Requests page is displayed listing all cases in the database. 3. To search for a service requests, under the Search Service Requests section, enter any or all of the following: · Search Keyword: Enter a keyword. This can be a partial Case ID, Title, First Name, Last Name or Company name. · Case Status: Select a status for this case. Leave at All, if unsure. · Click Search. All cases meeting the above search criteria will be displayed under Service Request List. 4. Click View on the service request to view its details. The Case page is displayed listing the case information, customer information and notes.

Related Topics: · · · ·

Adding a new service request Editing a service request Adding a note to a service request Sending a email reply to a service request

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4.3.2 Adding a new service request Service Requests can be entered into the system in two ways. The first is for a customer to submit a Contact Us form. The second is for you to manually enter a service request using the admin page. This option is useful to log contacts with customers that call in to your company for help. To add a new service request: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Service Requests under Sales. The Service Requests page is displayed. 3. Click Create Service Request to add a new service request. Create a New Service Request page is displayed. 4. Enter the following details: · Case Status: Select the status of this case from the drop-down box. · Case Priority: Select the priority of this case from the drop-down box. · Case Title: Enter a title for this case. · Case Description: Enter a description for this case. · If existing customer, select account: This allows you to tie this case with an existing customer. · First Name: Enter the customer's first name. · Last Name: Enter the customer's last name. · Company Name: Enter the company name. This is optional. · Email ID: Enter the email address. · Phone Number: Enter the customer's phone number. 5. Click Submit. The Service Requests page is displayed listing the newly created service request.

Related Topics: · · · ·

Search and view service requests Editing a service request Adding a note to a service request Sending a email reply to a service request

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4.3.3 Editing a service request To edit a service request: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Service Requests under Sales. The Service Requests page is displayed listing all service requests in the database. 3. Click Edit on the service request you want to edit. Edit Service Request page is displayed. 4. Enter the following details: · Case Status: Change the status of this case. · Case Priority: Change the priority of this case. · Case Title: Edit the title for this case. · Case Description: Edit the description for this case. · If existing customer, select account: Select the account, if this is a existing customer. · First Name: Edit the customer's first name. · Last Name: Edit the customer's last name. · Company Name: Edit the company name. This is optional. · Email ID: Edit the email address. · Phone Number: Edit the customer's phone number. 5. Click Submit. The Service Requests page is displayed after updating the edited details.

Related Topics: · · · ·

Search and view service requests Adding a new service request Adding a note to a service request Sending a email reply to a service request

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4.3.4 Adding a note to a service request You can record any number of notes regarding a service request. Each note is annotated with a time stamp and the user who entered the note. This allows you to keep a full history of customer interaction. To add a note to a case: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Service Requests under Sales. The Service Requests page is displayed. 3. Click Add Note on the service request to add a note to it. Add Note page is displayed. 4. Enter the following fields: · Note Title: Enter a title for this note. · Note Body: Enter a description for this note. 5. Click Submit. The Service Requests page is displayed.

Related Topics: · · · ·

Search and view service requests Adding a new service request Editing a service request Sending a email reply to a service request

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4.3.5 Sending a email reply to a service request You can email a reply directly to a customer from an open service request. The contents of each reply email is annotated with a time stamp and the user who entered the reply and is added to the service request. This allows you to keep a full history of customer interaction. To send an email to the customer regarding a case: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Service Requests under Sales. The Service Requests page is displayed. 3. Click Email Reply on the service request to send an email to the customer regarding the case. Reply to Customer page is displayed. 4. Enter the following fields: · Email Subject: Enter a subject for this email. · Email Message: Enter the message to the customer. 5. Click Submit. The Service Requests page is displayed and the email is sent to the email address specified in the customer information. The email will be logged as part of the service request.

Related Topics: · · · ·

Search and view service requests Adding a new service request Editing a service request Adding a note to a service request

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Part

V Design

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Design Design allows the site administrator to manage the storefront pages and their contents. There are two ways to manage content on the site. The first is to use the browser based tools supplied in the Admin section of your storefront. The second is to use an external editor and FTP your files up to the site. This option is more technical and will generally require knowledge of HTML. In this guide we will only cover the first option of editing your site through the Admin pages. If you would like to know more about editing your site using external tools please refer to our Developer Guide. In this section you will learn how to: · Manage pages · Edit CSS · Customize messages

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Site Theme Site Theme are one or more pre-created templates, physically created under the “Themes” folder. Each of these themes have different combination of the page's colors, fonts, borders, and other page elements in your storefront.These are used to easily change the look and feel of your storefront at the click of a button. To change the current theme of your storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Site Theme under Design. The Site Theme page is displayed. 3. Select one of the themes from the drop-down list. 4. Click Submit. "The theme of your site has been successfully changed" message is displayed.

5.2

Edit messages Edit Messages section allows you to customize various messages on the website. Custom messages are text blocks (like "We also recommend", "Customer Service Information" etc.) that appear on various areas on the storefront. You can replace these areas with your own customized text. You can also change this text based on seasonal offerings, during a sale or for any special occasion.

Related Topics: · Viewing custom messages · Editing a custom message

5.2.1 View custom messages To view custom messages: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Edit Messages under Design. The Custom Messages page is displayed listing all the custom messages in the storefront.

Related Topics: · Editing a custom messages

5.2.2 Editing a custom message To edit a custom message: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. © Copyright 2007, Znode Inc, All Rights Reserved

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2. On the left Navigation pane, click Edit Messages under Design. The Custom Messages page is displayed listing all the custom messages in the storefront. 3. Click Edit Messages on the message you want to edit. The Edit Message page is displayed. 4. Edit the message in the rich text box OR add a custom message. 5. Click Submit. The Custom Messages page is displayed.

Related Topics: · Using the Rich Text Editor · Viewing custom messages

5.3

Manage pages The Manage Pages page allows the site administrator to manage the content pages and add unlimited number of pages to your website. Using the built-in WYSIWYG editor, you can easily add rich content such as text, images, flash movies and document links. In this section you will learn how to: · · · · · ·

Add a new page Publish a page Preview a page Edit a page View and revert to earlier revisions Delete a page

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5.3.1 Adding a new page To add a new page: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. Click Manage Pages under Design. The Manage Pages page is displayed. 3. Click Add New Page. The Add a Page page is displayed. 4. Enter the following details: · Enter a descriptive name for this page: Enter a name for this page. For example, "AboutUs". This name will become part of the URL so no spaces or special characters are allowed. Note: Do not use reserved page names like Home, Product, Checkout, etc. · Enter a title for the page: Enter the page title. This will be displayed at the beginning of the page. Leave this field blank if you do not want to display the title. · Check the box below to publish this page: Select to publish this page on the storefront. This page will be displayed on the storefront only when you publish it. You can choose to publish this later. · Enter a SEO title for the page: Enter a title. This title will be used for search engine optimization. Leave blank if unsure. · Enter Meta Keywords: Enter comma separated keywords for the search engines to index on your page. Leave blank if unsure. · Enter Meta Description: Enter a description for search engine listings. Leave blank if unsure. · Add page content: Enter the page content. You can enter rich text and upload images using the built-in editor. 5. Click Submit. The Manage Pages page is displayed listing the newly added page under Page List. Note: New pages that are created will have a URL of the form http://mysite.com/content.aspx?page=mypage where "mypage" is the descriptive name of the page. You can easily see this URL by clicking on the preview link and verifying it in the address bar of your browser.

Related Topics: · · · · · · · ·

Using the Rich Text Editor Managing pages Publishing a page Previewing a page Editing a page Viewing revisions Reverting to an earlier revision Deleting a page

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5.3.2 Publishing a page Any page you add will be displayed on the storefront only when you publish it. To publish a page on the storefront: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manage Pages under Design. The Manage Pages page is displayed. 3. Click Publish on the page you want to publish. On successfully publishing the page a check mark will be displayed against the page under Published?.

Related Topics: · · · · · · ·

Managing pages Adding a new page Previewing a page Editing a page Viewing revisions Reverting to an earlier revision Deleting a page

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5.3.3 Previewing a page Note: You must first publish the page before you preview it. To preview a page that you have added or edited: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manage Pages under Design. The Manage Pages page is displayed. 3. Click Preview on the page to preview it. The page you want to preview is displayed in a new window.

Related Topics: · · · · · · ·

Managing pages Adding a new page Publishing a page Editing a page Viewing revisions Reverting to an earlier revision Deleting a page

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5.3.4 Editing a page To edit a page: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manage Pages under Design. The Manage Pages page is displayed. 3. Click Edit Page on the page you want to edit. The Edit Page page is displayed. 4. Edit the following details: · Enter a descriptive name for this page: This field can not be edited once the page has been created. · Enter a title for the page: Edit the page title. This will be displayed at the beginning of the page. Leave this field blank if you do not want to display the title. · Check the box below to publish this page: Select to publish this page on the storefront. This page will be displayed on the storefront only when you publish it. You can choose to publish this later. · Enter a SEO title for the page: Edit the title. This title will be used for search engine optimization. Leave blank if unsure. · Enter Meta Keywords for the page: Edit the comma separated keywords for the search engines to index on your page. Leave blank if unsure. · Enter Meta Description: Edit the description for search engine listings. Leave blank if unsure. · Add page content: Edit the page content. You can enter rich text and upload images using the built-in editor. 5. Click Submit. The Manage Pages page is displayed.

Related Topics: · · · · · · · ·

Using the Rich Text Editor Managing pages Adding a new page Publishing a page Previewing a page Viewing revisions Reverting to an earlier revision Deleting a page

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5.3.5 Viewing revisions View Revisions allows you to view all revisions made to a page and to revert to any of these earlier revisions. To view revisions made to a page: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manage Pages under Design. The Manage Pages page is displayed. 3. Click View Revisions on the page to view its revisions. The Revisions for page page is displayed listing all the revisions made to this page along with their description, date and time.

Related Topics: · · · · · · ·

Managing pages Adding a new page Publishing a page Previewing a page Editing a page Reverting to an earlier revision Deleting a page

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5.3.6 Reverting to an earlier revision To revert a page to an earlier revision: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manage Pages under Design. The Manage Pages page is displayed. 3. Click View Revisions on the page to view its revisions. The Page Revisions page is displayed listing all the revisions made to this page along with their description, date and time. 4. Carefully note the Updated On time to select the revision you want. 5. Click Revert to this Version on the revision to revert to. "Successfully reverted page version" message is displayed.

Related Topics: · · · · · ·

Managing pages Publishing a page Previewing a page Editing a page Viewing revisions Deleting a page

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5.3.7 Deleting a page Caution: This operation can not be undone. Once you have deleted a page, it is removed from the system. Use this feature with care. To delete a page: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Manage Pages under Design. The Manage Pages page is displayed. 3. Click Delete on the page you want to delete. The Please Confirm page is displayed. 4. Click Delete to confirm. The Manage Pages page is displayed with the page removed from the list.

Related Topics: · · · · · · ·

Managing pages Adding a new page Publish a page Preview a page Edit a page Viewing revisions Reverting to an earlier revision

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Editing CSS Caution: Editing CSS is a technical task and should be attempted only by skilled personnel competent in HTML and CSS (Cascading Style Sheets). The Edit CSS page allows you to edit the style sheet for your storefront. To edit the stylesheet: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Edit CSS under Design. The Edit Stylesheet page is displayed. 3. Edit the stylesheet using the built-in editor. 4. Click Submit. The Manage Storefront Design page is displayed.

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VI Settings

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Settings Settings allows the site administrator to manage the global storefront settings and to configure and manage the payment, shipping and tax settings and manage coupons. In this section you will learn how to configure: · · · ·

Global settings Payment settings Shipping options Tax settings

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Configuring Global Settings The Global Settings page allows the site administrator to configure and manage the website name, company logo, security setting, contact information, storefront display settings and SMTP server settings. To configure the global settings: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Global Settings under Settings. The Global Settings page is displayed. 3. Enter the following details: · Domain Name: Enter your web site's domain name. For example, enter www.google.com · Company Name: Enter your company name. For example, enter Yahoo Inc. This name will be displayed on the copyright notice. · Store Name: Enter a name for your store. For example, enter Matt's Pizza Store. · Upload a Logo: · Select Upload New Image. Select a Logo Image is displayed. · Click Browse. The Choose file dialog box opens. · Choose a location and enter the filename of the logo image to upload. Only JPG, GIF and PNG images are supported. · Click Open. The location of the image is displayed. · Enable SSL?: Select to use a Secure Certificate for checkout. Important: If enabled, ensure that you have installed a valid certificate for the storefront to function. · Administrator's Email: Enter the email address of your site administrator or webmaster. For example, enter [email protected] · Sales Department Email: Enter the email address of your sales department. For example, enter [email protected] · Customer Service Email: Enter the email address of your customer service department. For example, enter [email protected] · Sales Department Phone Number: Enter the phone number of your sales department. For example, enter 1-800-123-1234 · Customer Service Phone Number: Enter the phone number of your customer service department. For example, enter 1-800-123-1234 · Maximum Catalog Display Columns: Enter a number between 1 - 10. This determines the maximum number of columns to display in the catalog listing. For example, enter 4 to display four columns. · Maximum Catalog Items to Display Per Page: Enter a number. This determines the

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maximum number of products to display in a page. For example, enter 12 to display twelve products per page. · Maximum Large Image Width: Enter a width in pixels. This determines the width of the image when the user clicks on the Large Image link. For example, enter 450 to display the large image at 450 pixel width. If this option is set too large your catalog may have trouble displaying the products within the bounds of the page. · Maximum Medium Image Width: Enter a width in pixels. This determines the width of the image in the Product page. For example, enter 250 to display the Product image at 250 pixel width. If this option is set too large your catalog may have trouble displaying the products within the bounds of the page. · Maximum Small Image Width: Enter a width in pixels. This determines the width of the image in the Category page. For example, enter 150 to display the Product image at 150 pixel width. If this option is set too large your catalog may have trouble displaying the products within the bounds of the page. · Maximum Thumbnail Image Width: Enter a width in pixels. This determines the width of the thumbnail images in the Product page. For example, enter 50 to display the thumbnail images at 50 pixel width. If this option is set too large your catalog may have trouble displaying the products within the bounds of the page. · The following settings control the "Shop by Price" search functionality. Based on the values entered below, a price range will be displayed for the user to select. · Price Range Minimum: Enter the minimum price. · Price Range Maximum: Enter the maximum price. · Price Increment: Enter the price increment. · SMTP Server: Enter the IP address or name of your SMTP Email server. This and the following two settings are required to send email receipts and notifications from your storefront. For example, enter mail.yoursite.com · SMTP Server UserName: Enter the User Name for your SMTP Email server. · SMTP Server Password: Enter the Password for your SMTP Email server. · Enter the following details to retrieve UPS shipping rates. Note: Please signup for an API account with UPS first. · UPS User Name: Enter your UPS user name. · UPS Password: Enter your UPS password. · UPS Access key: Enter your UPS access key. · Shipping Origin Zip Code: Enter the shipping origin Zip code. · Enter the following details to retrieve FedEx shipping rates. Note: Please signup for an API account with FedEx first. · FedEx Account Number: Enter your FedEx Account Number. © Copyright 2007, Znode Inc, All Rights Reserved

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· FedEx Meter Number: Enter your FedEx Meter Number. · FedEx Production key: Enter your FedEx Production Key. · FedEx Security Code: Enter your FedEx Security Code. · Enter the Google analytics code to insert into each page: Enter the JavaScript code here. The entered JavaScript is included on each page the user wishes to track. Note: Google Analytics is a free service offered by Google that generates detailed statistics about the visitors to a website. 4. Click Submit. The Storefront Dashboard page is displayed.

Related Topics: · Configuring Payment Settings · Configuring Shipping Options · Configuring Tax Settings

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Configuring Payment Options The Payment settings page allows the site administrator to add and manage different payment options such as credit cards and purchase orders and also to configure the payment gateway settings. The following payment methods are supported by the storefront: · Credit Card : This is the most convenient way of making payments for on-line shopping. All the customers need to enter, is their credit card number and some security information. The order is processed only after the payment gateways authorizes the credit card information. You also have the option of storing the credit card information for manual processing at a later date. · Purchase Orders: Using this option, customers can make payments using a purchase order. No payment is processed at the time of the order. Instead a PO number is recorded and the customer is billed using your own internal accounting procedures. · Express Checkout: Express Checkout offers a faster, reliable, safer and more convenient way to shop online. PayPal, Google Checkout and Verisign Payflow Pro Express are some of the currently supported express check-out options. In this section you will learn how to: · Add a payment option · Edit a payment option · Delete a payment option

Related Topics: · Configuring Global Settings · Configuring Shipping Options · Configuring Tax Settings

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6.2.1 Adding a payment option To add a payment rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Payment Options under Settings. The Payment Options page is displayed. 3. Click Add New Payment Option. Add a Payment Option page is displayed. 4. Enter the following details: · Select a profile to which this setting should be applied: Select the profile from the drop-down list. For example, select Customer. Only customers with the selected profile type will be able to see this payment option. · Select a payment type: Select a payment type from the drop-down list. For example, select Credit Card. · Enable: Select to enable this payment option. · Display Order: Enter a number between 1 - 10. This is the order in which this payment option will be displayed to the customer. To configure the Merchant Gateway Settings if Credit Card is selected as the payment type. · Select a gateway: Select a payment gateway from the drop-down list. For example, select Authorize.Net. · Merchant account login: Enter your merchant login name for the above payment gateway. · Merchant account password: Enter your password for the merchant account. · Transaction key (Authorize.Net only): Enter the transaction key for Authorize.net · Enable Test Mode: Select to enable the Gateway TEST mode. · Select the credit cards that will be accepted: Select the credit cards that will be accepted on the storefront. · Offline Mode: Select this to enable offline mode. In offline mode credit cards will not be processed by the storefront. Be sure to select Save Credit Card so that these transactions can be downloaded and manually processed at a later time. Note that saving credit card information in the storefront can be a security risk. · Save Credit Card: Select to store customer's credit card information in the database. To configure the Merchant Gateway Settings if PayPal is selected as the payment type. · Select a gateway: Select a payment gateway from the drop-down list. For example, select Authorize.Net. · Merchant account login: Enter your merchant login name for the above payment gateway.

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· Merchant account password: Enter your password for the merchant account. · API Signature (PayPal only): Enter the API Signature for PayPal. · Enable Test Mode: Select to enable the Gateway TEST mode. To configure the Merchant Gateway Settings if Google Checkout is selected as the payment type. · Merchant account login: Enter your merchant login name for the above payment gateway. · Merchant account password: Enter your password for the merchant account. · Enable Test Mode: Select to enable the Gateway TEST mode. 5. Click Submit. The Payment Options page is displayed listing the newly added payment option.

Related Topics: · Configuring Payment Settings · Editing a payment option · Deleting a payment option

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6.2.2 Editing a payment option To edit a payment rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Payment Options under Settings. The Payment Options page is displayed. 3. Click Edit on the payment option to edit. Edit Payment Option page is displayed. 4. Edit the following details: · Select a profile to which this setting should be applied: Select the profile from the drop-down list. For example, select Customer. Only customers with the selected profile type will be able to see this payment option. · Select a payment type: Select a payment type from the drop-down list. For example, select Credit Card. · Enable: Select to enable this payment option. · Display Order: Edit the display order. This is the order in which this payment option will be displayed to the customer. To configure the Merchant Gateway Settings if Credit Card is selected as the payment type. · Select a gateway: Select a payment gateway from the drop-down list. For example, select Authorize.Net. · Merchant account login: Edit your merchant login name for the above payment gateway. · Merchant account password: Edit your password for the merchant account. · Transaction key (Authorize.Net only): Edit the transaction key for Authorize.net · Enable Test Mode: Select to enable the Gateway TEST mode. · Select the credit cards that will be accepted: Select the credit cards that will be accepted on the storefront. · Offline Mode: Select this to enable offline mode. In offline mode credit cards will not be processed by the storefront. Be sure to select Save Credit Card so that these transactions can be downloaded and manually processed at a later time. Note that saving credit card information in the storefront can be a security risk. · Save Credit Card: Select to store customer's credit card information in the database. To configure the Merchant Gateway Settings if PayPal is selected as the payment type. · Select a gateway: Select a payment gateway from the drop-down list. For example, select Authorize.Net. · Merchant account login: Edit your merchant login name for the above payment gateway.

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· Merchant account password: Edit your password for the merchant account. · API Signature (PayPal only): Edit the API Signature for PayPal. · Enable Test Mode: Select to enable the Gateway TEST mode. To configure the Merchant Gateway Settings if Google Checkout is selected as the payment type. · Merchant account login: Edit your merchant login name for the above payment gateway. · Merchant account password: Edit your password for the merchant account. · Enable Test Mode: Select to enable the Gateway TEST mode. 5. Click Submit. The Payment Options page is displayed.

Related Topics: · Configuring Payment Settings · Adding a payment option · Deleting a payment option

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6.2.3 Deleting a payment option To delete a payment rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Payment Options under Settings. The Payment Options page is displayed. 3. Click Delete on the payment option to delete. Please Confirm page is displayed. 4. Click Delete to confirm. The Payment Options page is displayed with the deleted payment option removed from the list. Note: At least one Payment Option must exist for each Profile Name or the checkout procedure will not work. You cannot delete these.

Related Topics: · Configuring Payment Settings · Adding a payment option · Editing a payment option

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Configuring Shipping Options The Shipping options page allows the site administrator to add and manage different shipping options and rules to your store. For each shipping option you can associate rules to to calculate shipping based on quantity or weight. In this section you will learn how to: · · · ·

View a shipping option Add a shipping option Edit a shipping option Delete a shipping option

Related Topics: · Configuring Global Settings · Configuring Payment Settings · Configuring Tax Settings

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6.3.1 Viewing a shipping option To view a shipping option: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click View on the shipping option to view its details. Shipping Option page is displayed listing its general information and the shipping rules applicable for this option.

Related Topics: · · · ·

Configuring Shipping Options Adding a shipping option Editing a shipping option Deleting a shipping option

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6.3.2 Adding a shipping option To add a shipping option: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click Add New Shipping Option. Add a Shipping Option page is displayed. 4. Enter the following details: If you want to set up a CUSTOM Shipping Option: · Select a profile to which this setting should be applied: Select a profile from the dropdown list. · Select a shipping type: Select CUSTOM from the dropdown list. · Shipping option display name: Enter a display name for this shipping option. For example, enter Federal Express Overnight. · Enter shipping code: Enter your internal shipping code. For example, enter FEDEX_OVNT . · Handling Charge (Optional): Enter a handling charge. For example, enter 5.00 · Destination Country (Optional): Select a country from the dropdown list to restrict this shipping option to a specific country. · Enable: Select to enable this shipping option. · Display Order: Enter a number between 1 - 99. This is the order in which this shipping option will be displayed to the customer. Note: You must add at least one shipping rule for this shipping option in order to use it in your storefront. Shipping rules determine shipping costs based on quantity, weight and other parameters. If you want to set up a UPS or FedEx Shipping Option: · Select a profile to which this setting should be applied: Select a profile from the dropdown list. · Select a shipping type: Select CUSTOM from the dropdown list. · Select a UPS Service code: Select the type of service that you would like to make available. · Handling Charge (Optional): Enter a handling charge. For example, enter 5.00 · Enable: Select to enable this shipping option. · Display Order: Enter a number between 1 - 99. This is the order in which this shipping option will be displayed to the customer. Note: You must repeat these steps for each kind of UPS or FedEx shipping service that you

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want to add such as Ground or 2nd Day Air. 5. Click Submit. The Shipping Options page is displayed listing the newly added shipping option .

Related Topics: · · · · · · ·

Configuring Shipping Options Viewing a shipping option Editing a shipping option Deleting a shipping option Adding a shipping rule Editing a shipping rule Deleting a shipping rule

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6.3.3 Editing a shipping option To edit a shipping option: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click Edit on the shipping option you want to edit. Edit Shipping Option page is displayed. 4. Edit the following details: For a CUSTOM Shipping Option: · Select a profile to which this setting should be applied: Select a profile from the dropdown list. · Select a shipping type: Select a shipping type from the dropdown list. · Shipping option display name: Edit the display name for this shipping option. · Enter shipping code: Edit your internal shipping code. · Handling Charge (Optional): Edit the handling charge. · Destination Country (Optional): Select a country from the dropdown list to restrict this shipping option to a specific country. · Enable: Select to enable this shipping option. · Display Order: Edit the display order. This is the order in which this shipping option will be displayed to the customer. Note: You must add at least one shipping rule for this shipping option in order to use it in your storefront. Shipping rules determine shipping costs based on quantity, weight and other parameters. For a UPS or FedEx Shipping Option: · Select a profile to which this setting should be applied: Select a profile from the dropdown list. · Select a shipping type: Select CUSTOM from the dropdown list. · Select a UPS Service code: Select the type of service that you would like to make available. · Handling Charge (Optional): Enter a handling charge. For example, enter 5.00 · Enable: Select to enable this shipping option. · Display Order: Enter a number between 1 - 99. This is the order in which this shipping option will be displayed to the customer. Note: You must repeat these steps for each kind of UPS or FedEx shipping service that you want to add such as Ground or 2nd Day Air. 5. Click Submit. The Shipping Options page is displayed.

© Copyright 2007, Znode Inc, All Rights Reserved

Settings

Related Topics: · · · · · · ·

Configuring Shipping Options Viewing a shipping option Adding a shipping option Deleting a shipping option Adding a shipping rule Editing a shipping rule Deleting a shipping rule

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6.3.4 Deleting a shipping option To delete a shipping option: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click Delete on the shipping option you want to delete. Please Confirm page is displayed. 4. Click Delete to confirm. The Shipping Options page is displayed with the deleted shipping option removed from the list. Note: You are not be allowed to delete a shipping option if it has shipping rules associated to it or if it is referenced by an order or product. Remove these associations and references first and then delete the shipping option.

Related Topics: · · · · · · ·

Configuring Shipping Options Viewing a shipping option Adding a shipping option Editing a shipping option Adding a shipping rule Editing a shipping rule Deleting a shipping rule

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6.3.5 Configuring shipping rules Shipping rules determine shipping costs based on quantity, weight and other parameters. At least one shipping rule must be added for each CUSTOM shipping option to use them in your storefront. Shipping Rules do not apply to UPS or FedEx shipping. In this section you will learn to: · Add a shipping rule · Edit a shipping rule · Delete a shipping rule

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Related Topics: · Configuring Shipping Options

6.3.5.1 Adding a shipping rule To add a shipping rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click Add Shipping Rule on the shipping option, for which you want to add a shipping rule. Add a Shipping Rule page is displayed. 4. Enter the following details: · Select a Rule Type: Select a rule type from the drop-down list. · Base Cost: Enter the base cost which is applied irrespective of the number of items. · Per Item Cost: Enter the shipping cost to be applied to each item in the order. For rate based on quantity and rate based on weight, enter limits for tiered pricing*: · Lower Limit: Enter a lower limit. · Upper Limit: Enter an upper limit. 5. Click Submit. The Shipping Option page is displayed listing the newly added shipping rule. * Tiered pricing: This is applicable only for Rate based on quantity and Rate based on weight rule types. The lower and upper limits will create a tiered pricing scheme. For example, to create a rule where shipping for items from 1 - 10 cost $10, you should set the Lower Limit to 1 and Upper Limit to 10 item #. Similarly, to create a rule where shipping for items weighing 0 - 10 lbs cost $10, you should set the Lower Limit to 0 and Upper Limit to 10 lbs. To add the next tier of pricing, 11-20 items for $15 for example, just click on Add New Rule and set the values appropriately. You can add as many rules as you like.

Related Topics: · Configuraing shipping rules · Editing a shipping rule · Deleting a shipping rule

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6.3.5.2 Editing a shipping rule To edit a shipping rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click View on the shipping option to view its details. Shipping Option page is displayed listing its general information and the shipping rules applicable for this option. 4. Click Edit on the shipping rule you want to edit. Edit Shipping Rule page is displayed. 5. Edit the following details: · Select a Rule Type: Select a rule type from the drop-down list. · Base Cost: Edit the base cost which is applied irrespective of the number of items. · Per Item Cost: Edit the shipping cost to be applied to each item in the order. For rate based on quantity and rate based on weight, edit the limits for tiered pricing*: · Lower Limit: Edit the lower limit. · Upper Limit: Edit the upper limit. 6. Click Submit. The Shipping Option page is displayed. * Tiered pricing: This is applicable only for Rate based on quantity and Rate based on weight rule types. The lower and upper limits will create a tiered pricing scheme. For example, to create a rule where shipping for items from 1 - 10 cost $10, you should set the Lower Limit to 1 and Upper Limit to 10 item #. Similarly, to create a rule where shipping for items weighing 0 - 10 lbs cost $10, you should set the Lower Limit to 0 and Upper Limit to 10 lbs. To add the next tier of pricing, 11-20 items for $15 for example, just click on Add New Rule and set the values appropriately. You can add as many rules as you like.

Related Topics: · Configuring shipping rules · Adding a shipping rule · Deleting a shipping rule

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6.3.5.3 Deleting a shipping rule To delete a shipping rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Shipping Options under Settings. The Shipping Options page is displayed listing the current shipping options. 3. Click View on the shipping option to view its details. Shipping Option page is displayed listing its general information and the shipping rules applicable for this option. 4. Click Delete on the shipping rule you want to delete. The Shipping Option page is displayed with the deleted shipping rule removed from the list.

Related Topics: · Configuring shipping rules · Adding a shipping rule · Editing a shipping rule

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Configuring Tax Settings The Tax Settings page allows the site administrator to add and manage tax rules based on the customer's destination country and state. Tax Rules are applied in the order of precedence. For example, to implement a tax rule to apply 5% tax to residents of Alaska and 6.5% for all other US States do the following: 1. Add a rule with Country=US, State=AK, Tax=5%, Precedence=1 2. Add a second rule with Country=US, State=ALL States, Tax=6.5%, Precedence=2 In this section you will learn how to: · Add a tax rule · Edit a tax rule · Delete a tax rule

Related Topics: · Configuring Global Settings · Configuring Payment Settings · Configuring Shipping Options

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6.4.1 Adding a tax rule To add a tax rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Tax Settings under Settings. The Tax Settings page is displayed listing the current tax rules for the storefront. 3. Click Add Tax Rule. Add a Tax Rule page is displayed. 4. Enter the following details: · Select a destination Country to apply this tax rule: Select a country from the drop-down list. · Enter a destination state: Select a state from the drop-down list. · Tax Rate: Enter a tax rate. · Precedence: Enter a number between 1 - 99. This is the order in which this tax rule will be processed. 5. Click Submit. The Tax Settings page is displayed listing the newly added tax rule.

Related Topics: · Configuraing Tax Settings · Editing a tax rule · Deleting a tax rule

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6.4.2 Editing a tax rule To edit a tax rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Tax Settings under Settings. The Tax Settings page is displayed listing the current tax rules for the storefront. 3. Click Edit on the tax rule you want to edit. Edit Tax Rule page is displayed. 4. Edit the following details: · Select a destination Country to apply this tax rule: Select a country from the drop-down list. · Enter a destination state: Select a state from the drop-down list. · Tax Rate: Edit the tax rate. · Precedence: Edit the precedence. This is the order in which this tax rule will be processed. 5. Click Submit. The Tax Settings page is displayed.

Related Topics: · Configuraing Tax Settings · Adding a tax rule · Deleting a tax rule

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6.4.3 Deleting a tax rule To delete a tax rule: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Tax Settings under Settings. The Tax Settings page is displayed listing the current tax rules for the storefront. 3. Click Delete on the tax rule you want to delete. The Tax Settings page is displayed with the deleted tax rule removed from the list.

Related Topics: · Configuring Tax Settings · Adding a tax rule · Editing a tax rule

6.5

Coupons Discounts are offered to the storefront customers through coupons. The Coupons page allows you to create and manage these discount coupons. Each coupon has a code. The customer has to enter the code during the checkout process to apply the discount. Four types of discounts can be offered: 1. A fixed amount on the total order value 2. A percentage of the total order value 3. A fixed amount on the total shipping value 4. A percentage of the total shipping value These and other aspects of the coupon can be managed on the Coupons page. Once the coupons are created, you can publish coupon codes in a manner of your choice, for example through promotional emails and mailers, an advertisement etc. In this section you will learn how to: · Add a coupon · Edit a coupon · Delete a coupon

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6.5.1 Adding a coupon To add a coupon: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Coupons under Settings. The Coupons page is displayed. 3. Click Add Coupon. The Add Coupon page is displayed. 4. Enter the following information: · Select the target to which the Discount should be applied: Select either Order or Shipping from the drop-down list. For example: Select "Order" to apply this discount to the total order value. · Enter Coupon Code: Enter a code for this coupon. This code can be alphanumeric. · Enter Discount Type: Select a discount type from the drop-down list. For example: Select "Percentage" to offer a percentage discount. · Enter Discount: Enter a discount value. · Enter an effective date for the Coupon: Enter a start date for the coupon in MM/DD/YY format. · Enter an expiration date for the Coupon: Enter coupon expiration date in MM/DD/YY format. Note: Ensure coupon expiration date is always later than the effective start date. · Enter Available Quantity: Enter the number of available coupons. It should be between 0 and 999. · Enter Order Minimum Amount: Enter the minimum amount the customer needs to order, to be eligible for this coupon. 5. Click Submit. The Coupons page is displayed, listing the newly added coupon.

Related Topics: · Coupons · Editing a coupon · Deleting a coupon

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6.5.2 Editing a coupon To edit a coupon: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Coupons under Settings. The Coupons page is displayed. 3. Click Edit on the coupon that you want to edit. The Edit Coupon page is displayed. 4. Edit the following information: · Select the target to which the Discount should be applied: Select the target for this coupon. · Enter Coupon Code: Edit the code for this coupon. · Enter Discount Type: Select the discount type. · Enter Discount: Edit the discount value. · Enter an effective date for the Coupon: Edit the start date for the coupon in MM/DD/YY format. · Enter an expiration date for the Coupon: Edit the coupon expiration date in MM/DD/YY format. Note: Ensure coupon expiration date is always later than the effective start date. · Enter Available Quantity: Edit the number of available coupons. It should be between 0 and 999. · Enter Order Minimum Amount: Edit the minimum amount the customer needs to order, to be eligible for this coupon. 5. Click Submit. The Coupons page is displayed.

Related Topics: · Coupons · Adding a coupon · Deleting a coupon

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6.5.3 Deleting a coupon To delete a coupon: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Coupons under Settings. The Coupons page is displayed. 3. Click Delete on the coupon that you want to delete. The Delete Coupon page is displayed. 4. Click Delete to confirm. The Coupons page is displayed, with the deleted coupon removed from the list.

Related Topics: · Coupons · Adding a coupon · Editing a coupon

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Part

VII Maintenance

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Maintenance Maintenance page is used to perform regular maintenance in your storefront like automatically resizing catalog images, delete catalog data and change administrator password. In this section you will learn how to: · Batch resize images · Delete all Catalog data · Change administrator password

© Copyright 2007, Znode Inc, All Rights Reserved

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Batch image resizer To automatically resize all the images in the Original folder to thumbnail, small, medium and large sizes: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Batch Image Resizer under Maintenance. The Batch Image Resizer page is displayed. 3. Click Submit. "The images have been successfully resized" message is displayed. Caution: The existing images in these folders will be overwritten and cannot be recovered!

7.2

Delete catalog data To delete all the catalog data from the database: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Delete Catalog Data under Maintenance. The Delete Catalog Data - Please Confirm page is displayed. 3. Click Submit to confirm the delete. Caution: This action will delete all the catalog data from the database. This action cannot be reversed!

7.3

Change password To change the administrator password: 1. Login to the storefront administration website. The Storefront Dashboard page is displayed. 2. On the left Navigation pane, click Change Password under Maintenance. The Change Password page is displayed. 3. Enter the following details: · Current Password: Enter your current administrator password. · New password: Enter alphanumeric characters only, of minimum 5 character length. · Confirm Password: Re-enter the new password. 4. Click Change Password. "Your password has been changed!" message is displayed.

© Copyright 2007, Znode Inc, All Rights Reserved

Part

VIII Apendix

Apendix

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Apendix This section lists topics to help you better understand and use key features of the storefront like using the Rich Text Editor.

8.1

Using the Rich Text Editor The Rich Text Editor is used throughout the Znode Storefront. It allows you to edit your site content in a manner much like using a standard word processor. Here are a few hints for using the Rich Text Editor effectively. · Above all keep it simple. While the editor is very feature rich it not a desktop publishing system. If you need sophisticated layout you may need to consult the Developers Guide for options on how to edit the web site look and feel. · The Rich Text Editor will try to make a best guess as what to do when pasting text from other sources. For instance, text pasted from a Microsoft Word document will retain much of it's formatting. This can be good but also can cause some unintended results. If you are not getting the formatting you want when pasting from another application you might be better off retyping the information and formatting using the Rich Text Editor tools. · If you are familiar with HTML you can switch the Rich Text Editor into HTML mode. This will allow you to edit directly in HTML. · The Rich Text Editor may at times display text differently than the way it will look on your final web site. Preview your site when you are finished editing to make sure everything looks right. · If you have technical knowledge you may want to read the Developers Guide for other ways to edit the site contents. Below is a screen shot of the rich text editor and some of the available features. Note that some features presented here may not be enabled in every section of the Znode Storefront.

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Add-Ons Verses Attributes Some products can be added to the cart by simply clicking the Add to Cart button without specifying any options. An example of this would be a Music CD. Other products however will require the user to make further selections before they can add the item to the cart. An example of this is a Tee Shirt. Before adding to the cart the customer usually needs to select a size and color. Product Add-Ons and Product Attributes are two ways that we have provided for you to allow the customer to select variations on a product. Note that a product can be defined with both Add-Ons and Attributes at the same time. Features of Product Add-Ons · Easy to manage. · Allows you to specify any number of options for a product without having to manage every variation of the product in the catalog. Customer can select any combination of available Add-Ons. · Allows you to add additions to a product such as a warrantee or batteries. · Can be made optional so the customer can choose to make a selection or not. · Add-Ons don't need to be inventoried. Good for when you only want to specify a preference that is not an inventory item such as "Add Gift Warping". · Treated as a separate line item in the order download. This allows you to use Add-Ons as additional items added to an order like "Free Cook Book" when you buy a blender. · To define Add-Ons you only specify the list of items that are displayed in the drop down. For instance if you want define Color and Size you just need to define a list of all the colors and

© Copyright 2007, Znode Inc, All Rights Reserved

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a list of all the sizes (if we have 3 colors and 3 sizes then we only define 6 items total. Every combination can be selected by the customer. There is no way to prevent them from picking invalid combinations. Features of Product Attributes · Only allows the customer to select valid combinations of Attributes. Good if a product comes in only comes in specific combinations of size and color. · To define Product Attributes you must define every combination of every drop down. For instance if we have a Color, and Size we would need to define every combination of Color and Size that you stock (if we have 3 colors and 3 sizes then there is a possible 9 combinations). Combinations that are not defined are not selectable by the customer. · A product with attributes selected shows up as one line item in the order download. When to use Add-Ons · When you have many variations and the customer can select any combination. Custom builds are an ideal example. · When you only have one type of variation (when you only need one drop down list). · When you want to be able to define the list of items once and associate it with several products. · When you want to be able to offer additions to a product such as accessories. · When you want to allow a non-inventory preference to be stated such as "Gift Wrap". · When you want each selection to be downloaded as a separate line item in the order download. When to use Product Attributes · When the user should only be allowed to select specific combinations of variations. For instance pants may come in waist size 32"-42" but an inseam length of 30" is only available for size 32". The 42" waist size may start at an inseam length of 34". · When you need each combination of attribute selections be downloaded as one line item in the order download.

© Copyright 2007, Znode Inc, All Rights Reserved

Part

IX Technical Support

Technical Support

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Technical Support If you have an issue or question about the Znode Storefront product you can contact Znode Technical support using the following options: · If you have premium support, you can also call 1-888-755-5541 between 10am-5pm EST. Please note that customers without a premium support contract will be charged $120*/hr for phone support during regular business hours. · You may also go to our website at www.znode.com/support and browse the knowledgebase on the site or submit a trouble ticket by clicking on the "support" link. * Pricing subject to change without notice.

© Copyright 2007, Znode Inc, All Rights Reserved

Znode Storefront - Administration Guide © Copyright 2007, Znode Inc, All Rights Reserved Printed: November 2007 in USA.