Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Activity: Week 5 - Floating Resorts and the Gaming Industry Learner: Tracy Naidoo ([email protected]) Tutor: Johann Oosthuizen Signup Date: 2011-03-07 Due Date: 2011-03-11

Worksheet Instructions NOTE: Once you have completed and submitted all the questions you must submit the worksheet using the link available at the bottom of the worksheet, or on the top right of the worksheet.

Week 5 - Floating Resorts and the Gaming Industry Contents Worksheet Appendix A - Resources

Worksheet This worksheet covers chapters 10 and 11

Chapter Ten - Floating Resorts: The Cruise Line Business Tutorial Test for Chapter Ten

RESULTS Score: 7 ⁄ 12 [58%]

1001 What percentage of Americans have ever taken a cruise? [1]

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Answer: * .5 percent 17 percent 28 percent 53 percent Your Answer: 17 percent Marking: Correct

1002 Beginning in 1958, transatlantic steamship travel was effectively put out of business as a result of: [1] Answer: * the introduction of more sophisticated modern cruise ships. a series of sea tragedies that turned consumers against steamship travel. the introduction of transatlantic jet service. general lack of interest in travel among consumers. Your Answer: the introduction of transatlantic jet service. Marking: Correct

1003 Carnival Cruise Lines created an entirely new market for cruise passengers by focusing on: [1] Answer: * entertainment onboard the ship rather than on the cruise destination(s). retirees with large amounts of discretionary time and income. the opportunity for passengers to meet new people and fall in love. exotic ports of call that attract younger, more affluent guests. Your Answer: entertainment onboard the ship rather than on the cruise destination(s). Marking: Correct

1004 A cruise ship is under the command of the: [1]

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Answer: * chief officer. hotel manager. cruise director. captain. Your Answer: captain. Marking: Correct

1005 Which of the following statements about the organization of cruise ships is true? [1] Answer: * Cruise ship officers who fail to perform their duties are subject to discipline. A cruise ship is run more like a casual hotel than a paramilitary operation. The rank of cruise ship staff members is primarily symbolic and carries no real weight. Cruise ships must comply only with the laws of the ports they sail from. Your Answer: Cruise ship officers who fail to perform their duties are subject to discipline. Marking: Correct

1006 The purser’s office is in some ways similar to the __________ department in a hotel. [1] Answer: * sales and marketing engineering front office reservations Your Answer: front office Marking: Correct

1007 The single largest source of onboard revenue on every major cruise ship comes from the sale of: [1]

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Answer: * food. beverages. gift shop merchandise. chips or markers (for gambling). Your Answer: food. Marking: Incorrect

1008 Shore excursions are: [1] Answer: * typically led by the cruise ship’s cruise director and staff. a significant part of onboard revenue. usually limited to shopping. often unexpected surprises for the cruise passengers. Your Answer: a significant part of onboard revenue. Marking: Correct

1009 A typical medical department on a cruise ship: [1] Answer: * can dispense drugs but cannot perform operations. does not employ nurses. has enough prescription drugs to stock a small pharmacy. does not have a morgue. Your Answer: can dispense drugs but cannot perform operations. Marking: Incorrect

1010 Seabourn Cruise Line was founded by: [1]

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The International Hotel School

Answer: * Norwegian industrialist and entrepreneur Atle Brynestad. a young Israeli from Tel Aviv named Ted Arison. Miami entrepreneur Leslie Frazer. Seattle businessman Stanley McDonald. Your Answer: Miami entrepreneur Leslie Frazer. Marking: Incorrect

1011 Seabourn Cruise Line begins serving its passengers as soon as they: [1] Answer: * arrive at their port of departure. step onboard the ship. formally meet the crew. Correct Your Answer: step onboard the ship. Marking: Incorrect

1012 Seabourn’s philosophy states that you have to take care of your __________ before you can expect them to take care of your __________. [1] Answer: * suppliers; passengers managers; employees employees; passengers a and c Your Answer: a and c Marking: Incorrect

Written Submission for Chapter Ten

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Americans Taking Cruises What percentage of Americans have taken a cruise? [1] Answer:

Attach Answer File (if applicable): Your Answer: 17 percent

Cruise Line Industry Which year did the cruise line industry start to come apart? [1] Answer:

Attach Answer File (if applicable): Your Answer:

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The International Hotel School

1958

Captain’s Responsibilities Name the main responsibilities of the captain. [3] Answer:

Attach Answer File (if applicable): Your Answer: Responsible fo ship operation Safety of all aboard

Hotel Managers What is one main difference between a hotel manager on a cruise ship compared to a hotel manager of a land-based hotel? [1] Answer:

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Attach Answer File (if applicable): Your Answer: Hotel managers on a cruise ship has no sales and marketing staff to supervise.

Flag of Convenience Explain the term ‘Flag of convenience’? [2] Answer:

Attach Answer File (if applicable): Your Answer: The flag of the country where a cruise ship is registered and under whose laws it must operate.

Lido Deck What would you find on the Lido deck of a cruise ship? [2] Answer:

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The International Hotel School

Attach Answer File (if applicable): Your Answer: Ships main swimming pool, a centre for many on board activities.

Seabourn’s Philosophy Name Seabourn’s philosophy of how you achieve superior service. [2] Answer:

Attach Answer File (if applicable): Your Answer: First you have to take care of your internal guests which are your employees before you take care of external guests which are your passengers. Secondly passangers are Seabourn’s most important asset and therefore it’s the staff’s job to find out very quiclky what passengers expect and make sure they get that and more.

Chapter Eleven - Gaming & Casino Hotels Tutorial Test for Chapter Eleven

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RESULTS Score: 9 ⁄ 12 [75%]

1101 Two modern casino games that have their roots in medieval times are: [1] Answer: * blackjack and roulette. craps and poker. baccarat and "hazard." Chemin de fer and slot machines. Your Answer: blackjack and roulette. Marking: Correct

1102 Nevada legalized nearly all forms of gambling in 1931 primarily as a means to: [1] Answer: * increase tourism to the state. aid its economic recovery during the Great Depression. raise money for improved education. fund the building of highways in the state. Your Answer: aid its economic recovery during the Great Depression. Marking: Correct

1103 The purpose of the Indian Gaming Regulatory Act of 1988 was to: [1] Answer: * protect Indian gaming from organized crime. promote tribal economic development. establish an oversight body for Indian gaming. all of the above.

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Your Answer: all of the above. Marking: Correct

1104 In casino hotels, the __________ takes precedence over the __________. [1] Answer: * security division; food and beverage division gaming operation; hotel operation accounting department; marketing and sales department hotel operation; gaming operation Your Answer: gaming operation; hotel operation Marking: Correct

1105 A table marked with the words "pass line," "don’t pass line," "come," and "field" is devoted to which casino game? [1] Answer: * roulette baccarat craps French roulette Your Answer: craps Marking: Correct

1106 Printed or written forms that look like bank checks and extend credit to a player are known as: [1] Answer: * fill slips. croupiers. credit slips. markers.

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The International Hotel School

Your Answer: markers. Marking: Correct

1107 The person who conducts the table games at a casino is known as a: [1] Answer: * casino manager. floor boss. croupier. gaming supervisor. Your Answer: croupier. Marking: Correct

1108 The majority of hospitality students seeking casino careers are drawn to: [1] Answer: * hotel operations. casino management. sales and marketing. gaming commissions. Your Answer: hotel operations. Marking: Correct

1109 Which of the following statements about grind players is false? [1] Answer: * Gaming for them is a form of entertainment. They typically negotiate with casinos to minimize their losses. They usually enter a casino with a gaming budget in mind. b and c Your Answer: b and c

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Marking: Incorrect

1110 The core market for many casinos are customers who spend __________ per visit. [1] Answer: * $25–$200 $500–$1,000 $3,000–$5,000 more than $10,000 Your Answer: $25–$200 Marking: Incorrect

1111 Casino’s frequently reach middle-range customers by: [1] Answer: * using direct-mail campaigns and newsletters. recruiting them through agents and friends. advertising in popular travel magazines. offering free bus tours. Your Answer: using direct-mail campaigns and newsletters. Marking: Correct

1112 Gaming legislation usually does not dictate which of the following casino features? [1] Answer: * size of the casino marketing activities types of games number of employees Your Answer: marketing activities Marking: Incorrect

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Written Submission for Chapter Eleven

Prohibition of Gambling Which two states in the US still prohibit gambling? [2] Answer:

Attach Answer File (if applicable): Your Answer: 1. Hawaii 2. Utah

Vice Presidents List all the vice presidents of a casino hotel. [6] Answer:

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Attach Answer File (if applicable): Your Answer: 1. 2. 3. 4. 5. 6.

Vice president Casino Operations Vice president Hotel Operations Vice president Administration Vice president Finance Vice president Marketing Vice president Loss Prevention

Casino Games Name the two types of casino games. [2] Answer:

Attach Answer File (if applicable): Your Answer: Table games Slot machines

Tables’ Games What is the most popular tables’ game in the US? [1] Answer:

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Attach Answer File (if applicable): Your Answer: Blackjack

Casino Terminology Explain the following Casino terminology: Markers Pit Drop box [3] Answer:

Attach Answer File (if applicable): Your Answer: Markers - printed or written forms that look like bank cheques are used to extend credit to players.

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Week 5 - Floating Resorts and the Gaming Industry

The International Hotel School

Pit group of table within a casino that defines a mangement section Drop box - each gaming table is equipped with a box that locks.

Course Activity Course Activity 5

Q5 How did you help the meeting/events planner at you property? Include examples of how you assisted the meeting planner to make the meeting happen [10] Answer:

Attach Answer File (if applicable):

Appendix A - Resources

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