Vodafone Secure Device Manager Basic User Guide
Vodafone New Zealand Limited. Correct as of September 2014.
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Contents Vodafone Secure Device Manager Basic features at a glance Getting started Log in to the Vodafone Secure Device Manager Basic
Managing devices 22 3
Push an email profile
23
4
Push a Wi-Fi profile
24
Enforce a passcode 24
Activate GPS settings 25
Add profiles
Find, lock and wipe 27
management console 4
Forgotten username or password 4
Adding devices
5
26
iPhones and iPads 5
Remove a device 28
Add an iPhone and iPad 9
How to manually update your device 29
Activating Vodafone Secure Device Manager Basic on an iPhone or iPad device 10
Remove Vodafone Secure Device Manager Basic (excepting Android) 29
Notification of activation on the Vodafone Secure Device Manager Basic management console 11
Remove Vodafone Secure Device Manager from an Android device 29
Android devices 12
Activating Vodafone Secure Device Manager Basic on an Android device 13
Remove Vodafone Secure Device Manager (excepting Android devices) 29
Remove device protection from your Android device 29
Notification of activation on the Vodafone Secure Device Manager Basic management onsole 14
Windows Phone devices 14
Activating Vodafone Secure Device Manager Basic on a Windows Phone device 16
Notification of activation on the Vodafone Secure Device Manager Basic management console 17
Symbian devices 18
Activating Vodafone Secure Device Manager Basic on a Symbian device 19
Notification of activation on the Vodafone Secure Device Manager Basic management console 21
Glossary of terms 30
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Vodafone Secure Device Manager Basic features at a glance Vodafone Secure Device Manager Basic gives you a simple yet powerful way to manage many of your smart devices. It gives your business the ability to include devices that aren’t supplied by the company, for example a personal device brought into the business by an employee. With Vodafone Secure Device Manager Basic, you can quickly and easily manage and keep these smart devices secure through a simple easy to use console. So your people can make the most of the devices for work and you can be confident that the company data and applications on them are secure.
VSDM Basic icons
Wipe
Lock
Find/locate
Passcode
Email
Wi-Fi
Secure
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Getting started Make sure you have: • The latest version of one of the following internet browsers:
2. Input your user name and password. Note: You will have received a username and password via SMS text or email. 3. Click Log In
• A smartphone or tablet with one the following operating systems:
• Your VSDM Basic user name and password.
Log in to the Vodafone Secure Device Manager Basic management console Vodafone Secure Device Manager (VSDM) Basic provides a central location (the VSDM Basic management console) for administrators to manage smart devices regardless of operating system, carrier, network or location. The VSDM Basic management console provides secure access to your employees' smartphones and tablets, allowing you to update security settings over the air From the VSDM Basic management console, administrators can manage deployed, smart mobile devices from anywhere in the world. To log in 1. Go to https://mdm.vodafone.co.nz
If this is the first time you have accessed VSDM Basic, you will also be asked to: • Provide additional personal details, e.g. your security question (to recover your password). • Accept the Vodafone Terms and Conditions.
Forgotten username or password If you have forgotten your password or your username, then click on the Trouble Logging in link above the Login button, and then follow the instructions on the screen.
Forgotten username
Forgotten password
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Adding devices Before you can manage devices through the management console, each device needs to be registered, enrolled and activated for mobile device management on the VSDM Basic management console.
You are now in the device settings screen.
iPhones and iPads iOS Set up Before you can register iOS devices, you need to generate first an iOS certificate. This only takes a few minutes but you will need an Apple ID and password.
To communicate with your device, the portal requires a certificate from Apple. Click on the “Generate new certificate” button below in order to generate and upload a certificate. Follow steps 1 to 4 on the set up screen, detailed below in order to generate your Apple Certificate and begin using the security services for iOS devices.
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When you click on the Generate New Certificate button, a new window will open up - Step 1 of a 4 step sequence.
Step 1 1. Click on the Download CSR for Apple button. 2. A pop-up screen will be displayed if you have a PC. 3. Input the destination field and click on OK.
Step 2 You only need to complete Step 2 if you have not got an Apple ID.
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2. Create your certificate by clicking on the Create a certificate button.
Step 3 1. Sign in using your Apple ID.
When presented with the terms and conditions pop-up window. Click Accept.
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Go back to the front screen to complete the process, inputting your Apple ID and clicking upload.
Step 4 Upload 1. Browse your computer and locate your certificate 2. Click Upload
Your certificate is now uploaded. The certificate will support all iOS devices enrolled on VSDM Basic. You only have to complete this 4 Step process once.
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Once you have completed Step 4, the APN certificate is generated and uploaded under iOS settings.
Add an iPhone and iPad To add a device, go to the Home Screen, under the Manage tab
To add the first iOS device, click on Add Device.
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Activating Vodafone Secure Device Manager Basic on an iPhone or iPad device You MUST use the country dialing code e.g. “+44”. As a minimum, the mandatory fields (marked with a *) need to be completed before a device can be added.
When the device is enrolled on to the VSDM Basic console by the administrator, you will receive the enrolment notification via SMS or email. To register a device on VSDM Basic, you need to install and activate it on the device. The screens below show you the step by step process to follow when activating VSDM Basic on an iPhone or iPad.
Select your device Platform from the drop down list. Fill in the information relevant to the device. Select your communication preference, for email or SMS text message. Then click Add Device button. Once you have selected Add Device, you will be presented with the Add Device pop up window. The new device will appear in the management console but is not activated.
The device is enrolled
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Notification of activation on the Vodafone Secure Device Manager Basic management console As soon as a device is activated with VSDM Basic, a confirmation message will appear on the management console confirming that the device is successfully enrolled. The device status will then change from Registered to Enrolled. If this is not the case, you might need to click on the Refresh Button in the upper left corner, next to Devices.
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Android devices
You will be presented with the Add Device pop up window and asked to provide details of the device you want to add.
To add a device, go to the home screen by clicking on the Manage tab.
You MUST use the country dialing code e.g. “+44”. Select your device Platform from the drop down list. Fill in the information relevant to the device. To add the first Android device, click on Add Device.
Select your communication preference, for email or SMS text message. Then click Add Device button. Once the fields are completed and Add Device is selected, depending on the message type selected, an email or SMS will be sent to the user’s device. The new device will now appear in the management console but it is not activated.
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Activating Vodafone Secure Device Manager Basic on an Android device Once the device has received the enrolment notification via SMS or email, installing the profile and activating the device is a quick and simple process. The screens below show the step by step process to activate VSDM Basic on the device. Make sure you install the Airwatch client from Google Play first.
It will have a status of registered.
Details of when the activation message (email or SMS Text) was sent to the user will be displayed.
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Notification of activation on the Vodafone Secure Device Manager Basic management console
Windows Phone devices To add a device, go to the home screen, under the Manage tab.
As soon as a device is activated with VSDM Basic, a confirmation message will appear on the management console confirming that the device is successfully enrolled. The device status will then change from Registered to Enrolled.
If this is not the case, you might need to hit the Refresh Button in the upper left corner, next to Devices.
To add the first Windows device, click on Add Device.
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You will be presented with the Add Device pop up window and asked to provide details of the device you want to add. You MUST use the country dialing code e.g. “+44”
Once the fields are completed and Add Device is selected, depending on the message type selected, an email or SMS will be sent to the user’s device. Note: When the Is Device Wi-Fi only box is ticked, the device can only receive an email notification when connected to a recognised Wi-Fi enabled network.
As a minimum, the mandatory fields (marked with a *) need to be completed before a device can be added.
Select your device Platform from the drop down list. Select Windows Phone 8 for Windows Phone 8 or higher. For all others, select Windows Phone. Windows mobile devices are not supported. Select your communication preference, for email or SMS text message.
The new device will now appear in the management console but it is not activated. It will have a status of Registered.
Details of when the activation message (email or SMS text) was sent to the user will be displayed.
Then click Add Device button.
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Activating Vodafone Secure Device Manager Basic on a Windows Phone device Once the device has received the enrollment notification via SMS or email, you have to install the profile and activate VSDM Basic on the device. The screens below show the step by step process to follow when activating VSDM Basic on the Windows 8 Phone device.
When you log into VSDM you will be presented with your home page.
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Note: The message you receive contains the host name and group id. Please make a note of this before you proceed with the activation.
Notification of activation on the Vodafone Secure Device Manager Basic management console As soon as a device is activated with VSDM Basic, a confirmation message will appear on the management console confirming that the device is successfully enrolled. The device status will then change from Registered to Enrolled.
If this is not the case, you might need to hit the Refresh Button in the upper left corner, next to Devices.
As you can see, the second user (Mac Max) has a status of REGISTERED meaning the confirmation message has been sent.
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Symbian devices
You MUST use the country dialing code e.g. “+44”.
To add a device, go to the home screen under the Manage tab.
As a minimum, the mandatory fields (marked with a *) need to be completed before a device can be added.
To add the first Symbian device, click on Add Device. You will be presented with the Add Device pop up window and asked to provide details of the device you want to add.
Select your device platform from the drop down list. Select your communication preference for email or SMS text message. Then click the Add Device button. Once the fields ate completed and Add Device is selected, depending on the message type selected, an email or SMS will be sent to the user’s device.
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Note: When the Is Device Wi-Fi only box is ticked, the device can only receive an email notification when connected to a recognised Wi-Fi enabled network. The new device will now appear in the management console, but it is not activated.
Activating Vodafone Secure Device Manager Basic on a Symbian device Once the device has received the enrolment notification via SMS or email, you have to install the profile and activate VSDM Basic on the device. You will receive a SMS text message. Click on the link in the message to start downloading and enrolling VSDM basic onto your device.
It will have a status of registered.
Details of when the activation message (email or SMS text) was to the user will be displayed.
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The screens below show the step by step process to follow when activating VSDM Basic on the device.
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Notification of activation on the Vodafone Secure Device Manager Basic management console As soon as a device is activated with VSDM Basic, a confirmation message will appear on the management console confirming that the device is successfully enrolled. The device status will then change from Registered to Enrolled.
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Managing devices Once enrolled, this is what the management console will look like.
Simply click on the Settings tab to display the device settings and system set up screen.
Then select the setting you wish to define by clicking on the [+] symbol. Once selected this turns to a [-].
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Push an email profile
Setting up email on an ANDROID device
Click Save Settings. This will automatically send the profile to all devices currently on the platform.
An Android device cannot push POP3 or IMAP. It can accept an exchange profile but will need the Nitrodesk Touchdown app (found on the Google App Store) to be loaded first before it can accept the pushed email settings. Note: The Nitrodesk Touchdown app is a third party application. It is free for one month. For more information visit www.nitrodesk.com
Please make sure you input the information under the correct email type (Exchange / POP or IMAP). Your changes have now been saved. The icon on the management console will turn from Grey to Green as soon as the update is received by the device.
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Push a Wi-Fi profile
Enforce a passcode
As a minimum, the mandatory fields (marked with a *) need to be completed.
The user will have received a notification that they need to set a passcode. Click to display the Wi-Fi settings screen. Click Save Settings. This will automatically send the profile to all devices currently on the platform.
It does not mean that the device is secure. Please check with your user to ensure they activate the settings when the notification was sent.
Note: When using the management console, place your mouse over the question mark for more help.
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Activate GPS settings
When you have finished inputting your requirements, remember to save settings. Please check with your user to ensure they activate GPS or location services on their device.
When you have finished, remember to Save Settings. Note: For more help adding an iOS device, or generating certificates, go to page, ’Adding iPhones and iPads’.
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Add profiles If you have not selected the auto push function, you can send a Wi-Fi email or passcode profile to a user’s device by clicking on the relevant symbol next to the Enrolled status indicator.
As soon as the profile setting is installed on the device, the symbols will turn green, as you can see with the email and passcode setting below.
Grey = not active Green = active
Passcode Email Wi-Fi You will be asked to confirm whether you want to install or remove the profile settings, depending on whether the icon was grey (not active) or green (active).
Note: This can take a few minutes and requires the device to have an active data connection. If you click on the icon and the colour does not change, you need to click the refresh button.
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Find, lock and wipe
Wipe
To manage the features of a device, you need to select the Options+ button on the management console.
If you wipe the device, data will be deleted and the device will be set back to factory settings. The device will be wiped as soon as it has an active data connection. Depending on device type, you may be able to choose whether you want to wipe the SD card or the whole storage.
You can now easily control and manage the VSDM Basic features on your mobile devices.
1.
To wipe a device, select the Wipe tab at the top of the window.
2. Proceed to wipe the device by clicking on the Green Wipe button.
Find If a GPS or location service on the device is activated, you can locate it on a map. It can take up to a few minutes until the GPS connection to the device is established. If the device cannot be found, please check that the end user has activated the GPS or location services. Lock If you lock the device, the user will be required to enter the predefined passcode to unlock it. The device will be locked as soon as it has an active data connection. You need to set the passcode on the device first or this function will not work.
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3. A pop up window will display the details of the device you are planning to remove.
The device Wipe pop-up window will display the details of the KEY CODE you need to enter to continue. 3. Follow the instructions and enter the KEY CODE (e.g.1603) in the mandatory field (marked by an * ). 4. Click on Device Wipe to complete the action.
Remove a device 1. Go to the device management console. 2. Select Edit Details next to the device you are planning to remove.
4. Check that this is the device you want to remove and click Remove Device. 5. Click on Yes − Remove it to complete the action.
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How to manually update your device When you activated your device, the default setting 'Always' is set automatically on the device. • Always the application downloads regular updates from the update server automatically to keep the virus definition database up to date (recommended). You can change your automatic update setting by choosing one of the other options available. a. In home network the application downloads updates from the update server automatically when you are using your own operator’s network. b. Never the virus definitions are not updated automatically. We do not recommend that you disable automatic updates. Note: If you do disable automatic updates. or do not use real time scanning mode, you will need to update the application manually. 1. Make sure you are connected to the internet. In the main view, select update. 2. Select yes to check for the latest updates. 3. Select yes to download any new software update that is available. 4. When the download is complete, select install. Remove VSDM or VSDP from your device.
Remove Vodafone Secure Device Manager Basic (excepting Android) The standard way to remove Vodafone Secure Device Manager Basic from a device is for the administrator to first remove the device from the management console. This removes the device and allows you, as the user, to delete the application from your deivce . It is advisable to stop or disable the services within the application before removing it. To uninstall and remove the application from your smartphone or mobile device, follow these instructions: 1. Open the application and go to more. 2. Select about. 3. Tap uninstall.
Remove Vodafone Secure Device Manager from an Android device First, in the VSDM Basic Management console, click on Edit device and then Remove device. Now the device is removed from the VSDM Basic Management console. To uninstall the application, the user has to • Go to the Security Settings menu (very often under Settings/Security and look for a menu item Device Management. Here he has to uncheck the Vodafone Secure Device Manager application. • Stop the running VSDM application on the device (this is normally done in the Settings/Applications/Vodafone Secure Device Manager menu) The user can now remove the client in the Settings/Applications/Vodafone Secure Device Manager menu like any other application.
Remove Vodafone Secure Device Manager (excepting Android devices) 1. You need to enter your security code to uninstall the application. 2. You may need to open applications and stop running apps. Then the application can be removed from your device. 3. The product is deactivated in the device administrator list during the uninstall process. 4. If you cancel the process, you need to activate the app again to continue to use it. A hard reset of the device will remove the application. All information will be wiped, not just the VSDM Basic application.
Remove device protection from your Android device You will require your Device Protection passcode to uninstall the application. If you forgot your passcode please contact your Vodafone support. You can uninstall the Device Protection application like each other application from Settings/Applications.
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Glossary of terms Term / Abbreviation
Description
APNs
Apple Push Notification service
Console
The web based system through which devices are managed
Device
Any mobile or fixed hardware that connects to a wireless network, including personal computers, mobile computers, mobile RF scanners, printers
Enrolment url
The url needed to enroll a device in the VSDM Basic console
EULA
End user Licence Agreement
GPS
Global Positioning System
HTTP
Hypertext Transfer Protocol
HTTPS
Hypertext Transfer Protocol Secure
IM
Instant Messaging
IMAP4
Internet Message Access Protocol 4
IP
Internet Protocol
OS
Operating System
POP3
Post Office Protocol 3
Profile
A group of device configuration settings that are configured in the console and delivered to the device
Role
Defines the access role of a VSDM Basic user including the ability to restrict or grant access to specific functionality within the console
SIM
Subscriber Identity Module
SME
Small Medium enterprise
SMS
Short Message Service
SMTP
Single Mail Transfer Protocol
URL
Uniform Resource Locator
VSDM
Vodafone Secure Device Manager
Wi-Fi
Wireless Fidelity
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