Training Report

Emergency Operations Centres Training 22-26 April 2013 Apia, Samoa

This report has been compiled by the Pacific Disaster Risk Management Programme, Disaster Reduction Programme, Applied Geoscience and Technology Division (SOPAC) of the Secretariat of the Pacific Community.

Background In response to a request from the Government of Samoa through the Disaster Management Office, Emergency Operations Centres training was provided to personnel representing members of the Disaster Advisory Committee (DAC) from 22nd to 26th April 2013. Emergency Operations Centres training has been conducted twice before in Samoa, however, this is the first time the EOC training has been offered at a national level targeting the members of the DAC. The previous courses offered in 2010 and 2011 were conducted through a partnership between The Asia Foundation and the Australian Federal Police and were aimed at the Samoa Police Force with participation of selected members of the DAC. The training course The Emergency Operations Centres training course was developed in 2001 through a partnership between the USAID/Office of US Foreign Disaster Assistance, The Asia Foundation and the Pacific Applied Geoscience and Technology Commission (SOPAC). The course has been delivered in eleven Pacific Island countries (Cook Islands, Federated States of Micronesia, Fiji, Marshall Islands, Nauru, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga and Vanuatu). The course was also been delivered twice at a regional level, with representatives from 14 Pacific Island countries (which included Tuvalu, Kiribati, and Niue in addition to the others listed above). Course Purpose and Objectives The purpose of the course is to provide knowledge and skills necessary for the establishment, operation, management and administration of Emergency Operations Centres (EOC). The objectives of the course are that upon completion, participants are able to: • • • • • • 

Explain the concepts of emergency operations centres. Determine the requirements for facilities and resources in the establishment of an EOC. Describe the principles for staffing and assigning roles in an EOC. Determine administrative needs of an EOC. Gather, assess and disseminate information relative to an event. Implement decisions made in the EOC. Conduct and/or participate in meetings necessary in the operation of an EOC.

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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The course is divided into nine units, each with their own objectives as detailed in the table below. Table 1 Emergency Operations Centres Training - Objectives by Unit 1.

Unit Introduction

2.

Overview of EOC Use

3.

Meetings and Briefings

4.

Facilities and Resources

5.

Staffing – Roles and Responsibilities

6.

EOC Management/ Administration

7.

Information Management

8.

Response Management

9.

Course Follow-up

Objectives The participants will receive information about: • The instructors, administrative personnel and other participants. • Logistics for the course. • The purpose, objectives and methodology of the course. • Course agenda and exercises. Upon completion of the following units participants will be able to: • Describe the concept of an EOC. • Describe 2 types and 5 levels of EOCs. • Discuss the role of agencies and organisations in an EOC. • State the reason for having pre-planned actions-Standard Operating Procedures. • Describe 4 meetings that are held before, during and after an EOC activation. • List key persons who should attend each meeting. • Identify desired outcomes for the meetings. • List 4 factors that affect decision making in an EOC. • List 4 key points for an effective briefing • Describe the physical characteristics of an EOC. • List the functional areas of an EOC and describe the requirements of each. • Discuss how the arrangement of an EOC can affect information flow. • Describe 5 key resources that are required in an EOC. • Identify at least two sources (excluding the NDMO) for each type of resource required. • Describe the 7 functions that are performed in an EOC. • Diagram the organisation of an EOC. • Discuss how three key factors affect the staffing needs of an EOC. • List three factors that affect the needs for clerical support. • State the role of the EOC manager in the EOC organisation. • Describe four areas of management responsibility. • Describe key documentation. • State the administrative responsibilities of an EOC. • Describe the difference between situational and public information. • Determine sources of information needed in an EOC. • Describe the processing of information in an EOC. • Determine the destination for situational information. • Select information for public release. • Determine needs from situational information. • Set priorities based on Standard Operating Procedures. • Locate sources of resources required. • Plan for implementation of response actions. • List the key points from the course. • State what was most important for you. • Describe how you will use what you learned.

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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The course uses a mixture of lecture, small group work, activities and exercises to convey ideas and support learning. Throughout the course participants work in small groups to complete activities and present back to the plenary. These activities build towards a half-day exercise on the final day of training in which groups are required to operate an EOC in response to a simulated disaster scenario.

Participants Participants at this training were drawn from DAC Member and Associate Member agencies. A breakdown of the number of participants per agency is shown in table 2 below. A full list of participants (including their contact details) can be found in Annex 1). Table 2 Participants in the Emergency Operations Centres training by agency

DAC Member /Associate Member Agency Number of Participants DAC Member Ministry of Finance 3 Ministry of Foreign Affairs and Trade 1 Ministry of Women, Community and Social Development 2 Ministry of Natural Resources and Environment 4 Samoa Red Cross Society 2 DAC Associate Member Audit Office 2 Chamber of Commerce 1 Office of the Regulator 1 Samoa Umbrella for NGOs 1 DAC non-member Samoa Bureau of Statistics 2 TOTAL 19 Participants represented a good cross section of DAC Membership, however it was unfortunate some agencies were unable to release their staff to attend, for example Fire and Emergency Services, Police, and the Public Service Commission as all play an important role in staffing and/or supporting the EOC. It may also have been advantageous to have the participation of agencies representing communications and media as communication and public awareness are critical roles of the EOC. The quality of participation was high, with experienced participants sharing personal insights from the recent activation of the NEOC in response to Tropical Cyclone Evan in December 2012. Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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While most of the participants were in attendance for all of the training sessions, there were some participants who were absent for full or part-days, either because they were only released to attend part of the training or because they were called back to their offices during the week. This situation was disappointing, as these participants did not benefit fully from the training that was available to them. It also made the management of the training more challenging with fluctuating group size, particularly as the exercises throughout the week are designed to build towards the final exercise on day 5, testing the knowledge and skills gained from the course.

Key Learning outcomes from the perspective of participants As a final activity participants are asked to reflect upon their learning from the course and identify their key learning outcomes. The main learning outcomes identified were a greater understanding of the NEOC, its set up, roles and functions and management. The next major outcome for participants was an understanding of the importance of information management in the EOC. A number of participants highlighted the importance of Standard Operating Procedures (SOPs) and Communication and the need to review procedures. Figure 1 illustrates the concentration of learning outcomes identified by participants. Participants were also challenged to single out the most important part of the training for them personally. Participants noted that they were now more aware of the role of the EOC as well as their role within it. Participants were more confident in Disaster Management in general and felt they had a gained a good knowledge base.

Figure 1 learning outcomes identified by participants

Figure 2 The most important thing participants felt they gained from the course

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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Participant evaluation of the course During the course participants are asked to anonymously evaluate the content and quality of instruction for each unit. At the end of the course participants are asked to provide an evaluation of the course overall, including for example the quality of the participant workbook, visual aids, group work and instructor teamwork. A full summary of this evaluation can be found at Annex 5 Overall participants were very positive about the course content and instructors, with the majority of participants rating each unit as Very Good or Excellent. Participants’ comments indicate that they found the units clear, understandable and well-presented. Some participants felt that additional time was required for some units to fully get to grips with the material. The activities and exercises were well-appreciated by participants who found they practical exercises effectively consolidated their learning. Post-course follow-up Action Correct typographic errors in training materials (WB, AV, IG, RM) Update training materials to reflect recent EOC experiences in Samoa Upload training photos to Picasa and release to participants Post-course evaluation, conducted six months after course

Responsible SPC

Deadline End of May 2013

SPC and DMO Samoa SPC

End of May 2013

DMO

End of October 2013

End of April 2013

Photographs Photographs from the training can be found at: https://picasaweb.google.com/pacificdisasternet

Media Coverage Filomena Nelson was interviewed by the weekly independent newspaper, The Iniini Newspaper and an article, with photograph appeared in the newspaper on Saturday 27th April. A copy of the article can be found in Annex 6. Acknowledgements of collaborations and sponsors The training course was developed and facilitated by staff of the Pacific Disaster Risk Management Program (PDRMP) based at the Applied Geoscience and Technology Division of the Secretariat of the Pacific Community. The course is one component of a larger program supported by The Asia Foundation through the ongoing assistance of the US Government through USAID’s Office of US Foreign Disaster Assistance (OFDA).

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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Annex 1 Participant List

EMERGENCY OPERATIONS CENTRES (EOC) COURSE Ministry of Natural Resources and Environment Samoa Tradition Resort, Ululoloa, Samoa April 22nd to 26th, 2013

Participants 1. Mr. Alan Aiolupotea Principal Internal Affairs Officer Ministry of Women, Community and Social Development Private Bag Apia, Samoa Ph: +685 27-754 (wk) Ph: +685 772-4139 (mb) Email: [email protected] 2. Ms. Feagaimaleata Tafunai Macroeconomic Officer Ministry of Finance Private Mail Bag Samoa Ph: +685 34-328 (wk) Ph: +685 761-0944 (mb) Fx: +685 21-312 Email: [email protected] 3. Mr. Hobart Va’ai Manager, Member Services Chamber of Commerce PO Box2014 Apia, Samoa Ph: +685 31-090 (wk) Ph: +685 23-148 (hm) Ph: +685 774-8426 Fx: +685 31-089 Email: [email protected]

4. Ms. Iloauila Merita Aumua Senior Climate Resilience Investment Officer Ministry of Finance CBS Building Eleele Fou, Samoa Ph: +685 34-401 (wk) Ph: +685 779-6361 (mb) Ph: +685 41-041 (hm) Fx: +685 21-312 Email: [email protected] 5. Mr. Isara Isara Logistics Officer Samoa Red Cross Society PO Box 1779 Apia, Samoa Ph: +685 23-686 (wk) Ph: +685 27-936 (hm) Ph: +685 723-9970 (mb) Fx: + 685 22-676 Email: [email protected] 6. Mr. James Mauai Disaster Management Officer Disaster Management Office Private Mail Bag Tuanaimato, Samoa Ph: +685 23-307 (wk) Ph: +685 726-2324 (mb) Email: [email protected],ws

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7. Mr. John Lemisio Senior Information Technology (Network Administration) Samoa Bureau of Statistics FIAME (FMFM II) Ph: +685 62-000 (wk) Ph: +685 793-1363 (mb) Email: [email protected]

12. Mr. Leroy Enele Hunkin-Mamae Foreign Service Officer Ministry of Foreign Affairs and Trade Apia, Samoa Ph: +685 21-171 / 22-856 (wk) Ph: +685 777-1668 (mb) Ph: +685 25-614 (hm) Email: [email protected]

8. Ms. Josephina Chan Ting Risk Reduction Officer Disaster Management Office Private Mail Bag Tuanaimato, Samoa Ph: +685 27-307 (wk) Ph: +685 771-2733 (mb) Ph: +685 20-604 (hm) Email: [email protected]

13. Ms. Malia Soana Pisi (nee ‘Otuafi) Senior Disaster Management Officer Disaster Management Office Apia, Samoa Ph: +685 27-307 (wk) Ph: +685 727 3857 (mb) Fx: +685 23-176 Email: [email protected]

9. Ms. Kaisarina Moananu Reupena Senior Training and Media Publication Officer Samoa Bureau of Statistics SBS, Level 2, Government Building Apia, Samoa Ph: +685 62-032 / 62-000 (wk) Email: [email protected] 10. Ms. Kalala Lasi Store Lady - Forestry Division Savai’I, Samoa Ph: +685 51-444 (wk) Ph: +685 761-1583 (mb) Email: [email protected] 11. Mr. Leiataua Eteuati Eteuati Principal Spectrum Technical Officer Office of the Regulator Private Bag 00TR Building Mulinuu, Samoa Ph: +685 30-282 (wk) Ph: +685 751-8301 (mb) Ph: +685 24-081 (hm) Email: [email protected]

14. Mr. Marshall Maua Samoa Audit Office NPF Building, Level 3 Matafilu, Samoa Ph: +685 27-751 (wk) Ph: +685 773-8997 (mb) Fx: +685 24-167 Email: [email protected] 15. Ms. Naama P. Sinei Principal Payroll Officer Ministry of Finance CBS Building Apia, Samoa Ph: +685 34-303 (wk) Ph: +685 765-1916 (mb) Ph: +685 751-4663 (hm) Fx: +685 21-312 Email: [email protected]

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16. Mr. Nixon Norman Mataia Team Leader Samoa Red Cross Society Lotopa, Apia, Samoa Ph: +685 23-686 (wk) Ph: +685 773-5419 (mb) Email: [email protected] 17. Mr. Paul Ualesi Senior Accounts and Administration Audit Office SNPF Building, Level 3 Matafilu, Samoa Ph: +685 27-751 (wk) Ph: +685 779-3464 (mb) Ph: +685 24-599 (hm) Email: [email protected]

18. Mr. Tupa’i Silapela Posese Senor Community Development Officer Ministry of Women, Community and Social Development Salelologa, Savai’i, Samoa Ph: +685 51-341 (wk) Ph: +685 776-7923(mb) Fx: +685 51-016 Email: [email protected] 19. Mr. Unijohn Avei Finance and IT Officer Samoa Umbrella for NGOs PO Box 1858 Apia, Samoa Ph: +685 24-322 (wk) Ph: +685 728-8514 (mb) Fx: +685 22-804 Email: [email protected]

Resource Personnel 1. Ms Kathryn Hawley Director, Pacific Programme The Asia Foundation Pacific Disaster Risk Management Program PO Box 15980 Suva, Fiji Ph: +679 338-7101 (hm/wk) Ph: +679 338-2955 (wk) Ph: c/ SOPAC (679) 338-1377 xtn 254 (wk) Ph: (679) 992-2955 (mb) Fax: +679 338-2722 Email: [email protected] [email protected]

2. Dr Kirstie Meheux Senior Adviser Disaster Risk Management Training and Capacity Building Secretariat of the Pacific Community Private Mail Bag Suva, Fiji Ph: +679 338-1377 xtn 36 310 (wk) Ph: +679 931-1599 (mb) Email: [email protected]

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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3. Mr Tipaula Laupu’e Assistant Commissioner Operations Samoa Fire & Emergency Services Beach Road Tauese, Apia, Samoa Ph: +685 770-0999 (mb) Ph: +685 20-404 (wk) Fx: +685 20-457 Email: [email protected]

5. Ms Molly Nielsen Principal Disaster Management Officer Disaster Management Office Ministry of Natural Resources and Environment Private Mail Bag Apia, Samoa Ph: +685 27-307(wk) Ph: +685 778-4143(mb) Email: [email protected]

4. Mr Anthony Blake Regional Manager – Pacific (DRM & CCA) Act for Peace PO Box 15814 Suva, Fiji Ph: +679 310-0335 (wk) Ph: +679 338 5070 (hm) Ph: +679 995-1401 / 775-1401 (mb) Fx: +679 310 0551 Email: [email protected] [email protected]

6. Ms Filomena Nelson Assistant CEO Disaster Management Office Ministry of Natural Resources and Environment Private Mail Bag Apia, Samoa Ph: +685 770-0661 (mb) Ph: +685 20-856 (wk) Fx: +685 23-176 Email: [email protected]

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Annex 2: Programme agenda Monday 08:30 - 10:00 10:30 - 11:30 11:30 - 12:00 13:00 - 13:30 13:30 - 14:15 14:15 - 15:00 15:30 - 16:00 16:00 - 16:55 16:55 - 1700

Unit 1 – Introduction/Opening Unit 2 – Overview Activity 2 Activity 2 presentations Unit 3 - Meetings Activity 3 Activity 3 presentations Unit 4 - Facilities and Resources Critique

Tuesday 08:00 - 08:30 08:30 - 09:30 09:30 - 10:00 10:30 - 12:00 13:00 - 13:15 13:15 - 15:00 15:30 - 16:00 16:00 - 16:55 16:55 - 1700

Unit 4 - Cont... Activity 4 Activity 4 presentations Unit 5 - Staffing Activity 5 assignment Activity 5 Activity 5 Activity 5 presentations Critique

Wednesday 08:00 - 10:00 10:30 - 11:30 11:30 - 12:00 13:00 - 15:00 15:30 – 16:55 16:55 - 17:00

Unit 6 - Management/Admin Activity 6 Activity 6 presentations Unit 7 - Information Management Activity 7 Critique

Thursday 08:00 - 09:30 09:30 - 10:00 10:30 - 12:00 13:00 - 13:30 13:30 - 14:30 14:30 - 15:00 15:30 - 15:35 15:35 - 16:00 16:00 - 17:00

Activity 7 Activity 7 presentations Unit 8 - Response Management Unit 8 - Cont... Activity 8 Activity 8 presentations Critique Exercise Assignment Exercise work period

Friday 08:00 - 12:00 13:00 - 14:30 14:30 - 15:00 15:30 - 16:30 16:30 - 17:00

Exercise work period Group presentations Final exam Unit 9 – Course Follow-up Wrap-up and Closing

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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Annex 3: Participant Expectations  Learn more on communication mechanisms during events  Greater appreciation of Ministry/Department roles and responsibilities (before, during, after)  Ability to provide more accurate information to the public  Greater Understanding of Disaster Organisational Structure (DAC-NDC etc.)  Greater understanding of response mechanisms  Increase capacity for Chamber of Commerce to relay information to its members  Knowledge of systems and procedures  Develop or EOC skills to the community level  Better coordination of information management between agencies (prevent duplication)  Become familiar with various strategies in working better with stakeholders  Learning from my colleagues and those representatives around the table  More knowledge on the processes/procedures to facilitate funding  How to gather and assess information with regards to the various hazards  Ways of implementing decisions during an emergency

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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Annex 4: Daily Critique Day 1 Went Well  Group work – very good  Good exercises  Organisation of training o Materials o Venue o Set-up  Rewards  Refreshments/Lunch  Games  Instructors

Needs Improving  Attendance  Transportation  Timing/agenda  More energisers (especially after lunch)  Water on tables

Action taken  Encouraged attendance for certification  DMO organized for 8am and 5pm transports  Have more energisers  Arrange with resort for water on tables

Day 2 Went Well  Activities/group work  Good Teamwork  Energisers/Activities  Good content

Needs Improving  After lunch energisers  Health food (like yesterday)  Vary presenters for each group  Timekeeping (within group)

Action taken Do more energisers in afternoon, get volunteers from group; Discuss food with caterer; Reminder – everyone in the group must present; Timekeeper to be appointed for each group.

Needs Improving  Respectful interaction with participants when presenting  Acronyms – use carefully or explain  More pictures of EOC process  More energisers after lunch (like Pictionary)

Action taken  Respect for others when presenting – listen!  Will ensure to explain but don’t be afraid to ask  Will look and include as appropriate  Will certainly try! (Offer made by Pati to do energeiser tomorrow)

Day 3 Went Well  Group activities  Time-keeping  Transport  Group sessions in break-out rooms  Discussions good in plenary  Content

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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Day 4 Went Well  Multi-tasking & skills  Receiving & processing information  Input from all in decision making  Flexibility (of EOC staff)  Utilise previous experience  Good supervisions & guidance from control staff  Decision making was inclusive of members  Coordination, control & teamwork  Use of knowledge and skills from others’ expertise  Adaptability under the circumstances  Good layout and prep beforehand made the process more comfortable for many

Needs Improving  Commitment & attendance  Internal communications within the EOC  Better communication with other agencies (going out from the EOC)  Requirement – DLO to be present  Extension of time for the exercise  Inexperience leads to panic (comms skills training needed)  Familiarity with radio protocol  Familiarity with forms (for better recording process)  Better use of maps for planning  Streamlining of process (information flow!)

Action taken

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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Annex 5: Summary of Participant Course Evaluations Unit Scale

Content 1

2

3

4

5

Instructor 6

4

7

1.

Introduction

2.

Overview

4

10

3.

Meeting and Briefing

2

10

4.

Facilities and Resources

1

13

5.

Staffing - Roles and Responsibilities

6.

7.

3

EOC Management/ Administration

Information Management

2

5

1

1

1

4

1

2

3

4

5

Comments 6

8

10

1

9

11

1

9

9

7

3

1

7

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

1

1

1

2

11

9

9

9

What went well clear and understandable, set, well presented, so far so good, well conducted, got to know some people that I might work with, great training, detailed information, clean and concise clear and understandable, set, well presented, well organised, liked the game, well conducted, great training Amazing, creative, ok, well presented, understandable and fun, very good, well conducted, don’t like the music, great training, recap of events was great Excellent, ok, well presented, very good activities, good hands on feel on EOC facilities, love suite RM-7, informative and engaging, enjoyed exercises, good to have pictures Understandable, interesting, ok, well presented, excellent job, enjoyed the exercise and group work, informative and engaging, different methods but fun Exciting, interesting exercise, ok, good exercise and practical, well presented, activities were helpful, group exercises were carried out well, enjoyed morning session very entertaining, Understandable, a bit confused with the forms, well presented, informative, ice breaker was good

15

What needs improvement Should be given more time to share about what to expect

Need more clarification for exercise, didn’t really understand the exercise, trainers need more life

Need more time

Use few forms for recording, still no understanding or process, needed more time to be familiar and understand the sequence of info, need more practise on filing (how and what some info should be filled in)

8.

Response Management

3

11

9.

Course Followup

1

12

10. Activities and Exercises

TOTAL

1

1

4

4

10

30

99

1

1

1

1

3

1

8

1

10

2

10

1 2

96

Very good content, great, well presented, fun and interesting, excellent, loved the images, best instructor, good overall presentations Learnt a lot, great, well presented, well done, very important, great, reflect on what I’ve learnt Very helpful, great, good content, good way to learn, discussions were very interactive, enjoyed all activities, excellent, appropriate for work, challenging, practical

Not enough activities, need more hands on work with running NEOC, some tend to dominate group work

Comments The exercise and group works are very interesting, a lot of collaboration with members

For unit 7, it would be more understandable if put into practise

It was very easy to understand and fun. Highlighted the importance of teamwork within an EOC First of all big thanks to all the facilitators for their work and sharing skills & knowledge Relevant and appreciate course

Need half a day workshop to have full participation and attendance to meet all objectives and course units EOC should be well organised, need refresher course, Need more activities to get familiar with some log book and problems happening in an EOC during an event. Recommend more practical then theory, elaborate more on-site coordination, have more EOC exercises to simulate the use of the operations and info network used. More drills and exercises Participants – ministries/NGO’s/ private sector invited to take part in this course should have made sure of the availability of their staff throughout the training and advise responsible agency/hosts they can give the opportunity to other relevant agencies will be happy to partake full time. Need to improve local trainers a bit more, especially on presentation skills

Good course hopefully this will be practised in main events. Very informative, understandable and interesting Course was excellent

Ministries need to prioritize NEOC and DRM training Exercises are relevant Course trainers are excellent Propose the integration of DRR in this course I love everything especially when we practise what we have learnt during the course I was a great experience and new for me. Thanks for directing us and navigating between objectives and the content of each unit, it was challenging but effective, need more trainings. It would be good to have an EOC course for NGO’s

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

Participants learn more from trainers who share personal experience One week is not enough Participants need to be committed Need more time Priority commitment by participating ministries and agencies is a must Need more time for NEOC practical work, to role play

16

Course Component

1.

Participant Workbook

2.

Reference Materials

Rating

Too advanced

Comments

2

3

4

5

1

6

Work Groups

5.

Instructional Methodology

6.

Visual Aids

No comments

12

7

1

10

1

13

Unit Sequence

4.

Too elementary

Level 1

          

Very resourceful, everything was well organised, very useful , well prepared, very good, highlight important points well, very informative, excellent and exercises Very resourceful, everything was well organised, very material, were very helpful, very good, great source of reference, nicely organised, fair enough



3.

Appropriate

14

2

1

4

4

12

9

10

Easy to follow, collaboration, everything was well organised, well divided, excellent, good build up in the units Easy to follow, everything was well organised, nice, excellent exchange of opinions, get to experience what EOC is going to be like, share experience and ideas Very helpful, everything was well organised, very creative, easily followed, excellent, effective teamwork Achieved and understood, everything was well organised, well presented, excellent, well carried out, effective teamwork

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

Able to understand and follow through each unit Objectives are realistic and relevant Too relevant to our reality life and work Just at the level of what is happening in Samoa Understandable for participants Most of the participants do not have any prior EOC experience Appropriate with the level of experience Gives both experience and good “need to know” info Directly applicable & appropriate for my role in the office Very informative and proactive Basic training, refresher courses would ensure continual improvement Most of us never worked in an EOC but the course offers much exercises/practical work to practise and that makes it easier for us to understand the info. We learnt from the course No Too short About right Too long comments

Duration 2

Some are confusing

Need more visual aids

        

10

Need more practise in the EOC 5 days is very long Depends on the agenda Need more time for EOC practicals The units discussed were discussed thoroughly during the week] Need more practise and similar courses in the future Perfect need whole week to digest information 1 week ensures maximum involvement, however 2 weeks can still be more effective Because there are many units we can’t cover or squeeze them up to 2 days that’s why more than 1 week was just not right

17

7.

8.

9.

Achievement of stated objectives

1

10

Need more reading, some not clear

Yes

2

1

3

3

9

10

everything was well organised, mostly did well, good, good coordination, very useful everything was well organised, useful to my job, excellent, good info guise to my DMO work, gives new ideas and how SRS can support DMO in terms of data etc.

Improve on roles & responsibilities

        

10. Quality of the facilities TOTAL

No

No comments

Expectation 12

Instructor Teamwork

Usability of the course in your work

3

Very good, everything was well organised, objectives achieved, well explained

1

1

1

12

5

22

109

clean, everything was well organised, good quality, excellent, great venue and good, not bad, excellent

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

2

Able to understand the flow if info & how things work but need more practise Was a good course Very fruitful and useful to my personal expectation, not only in preparing to become a member of EOC as well as applying the knowledge/skills at our offices. Perfect had no knowledge of EOC before I now know a lot about OEC Excellent A great way to learn about DM work and the processes going on within an EOC Need further refresher courses, also possible individual DM for ministries Gives new ideas on how many organisations can offer support to NEOC to be proactive in times of an emergency or disaster

Overall Rating

1

2

3

18

4

5

6

7

No comments

3

9

2

Annex 6: Media coverage in The Iniini Newspaper, Saturday 27 April 2013

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This report should be referred to as: Secretariat of the Pacific Community (2013) Training Report: Emergency Operations Centres Training, 22-26 April 2013, Apia, Samoa. [Unpublished report] Secretariat of the Pacific Community, Suva.

Training Report - Emergency Operations Centres, Samoa, 22-26 April 2013

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