THOMSON REUTERS MESSENGER
PRODUCT RELEASE NOTE
Document Version 1.0.4 Date of issue: 17 November 2011
Product Release Note
Thomson Reuters Messenger
© Thomson Reuters 2011. All Rights Reserved. Thomson Reuters, by publishing this document, does not guarantee that any information contained herein is and will remain accurate or that use of the information will ensure correct and faultless operation of the relevant service or equipment. Thomson Reuters, its agents and employees, shall not be held liable to or through any user for any loss or damage whatsoever resulting from reliance on the information contained herein. This document contains information proprietary to Thomson Reuters and may not be reproduced, disclosed, or used in whole or part without the express written permission of Thomson Reuters. Any Software, including but not limited to, the code, screen, structure, sequence, and organization thereof, and Documentation are protected by national copyright laws and international treaty provisions. This manual is subject to U.S. and other national export regulations. Nothing in this document is intended, nor does it, alter the legal obligations, responsibilities or relationship between yourself and Thomson Reuters as set out in the contract existing between us.
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Thomson Reuters Messenger
This document contains the following sections to help you quickly get started: •
Download Information – Where to download Thomson Reuters Messenger for Windows and where to access Thomson Reuters Messenger for Web
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What’s New – New features in this release
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Getting Support – How to obtain product support
DOWNLOAD INFORMATION The new web-based Messenger has been fully supported since October 30, 2011. Thomson Reuters Eikon will be upgraded with the latest version of Messenger on November 26. Thomson Reuters Messenger for Web is a standalone web application that you can access from any Internet Explorer browser with this link: https://collab.thomsonreuters.com/messenger/. For a more enhanced user experience, download Thomson Reuters Messenger for Windows, which provides notifications such as a flashing taskbar, custom sounds, and pop-ups or toasts, as well as the ability to store your password to automatically load Messenger when Windows starts up. Messenger for Windows is available for download from the Thomson Reuters Customer Zone. Go to https://customers.reuters.com/a/support/technical/softwaredownload/. Select: •
Category: Thomson Reuters Messenger
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Product: Thomson Reuters Messenger for Windows
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Version: Thomson Reuters Messenger for Windows.
For installation instructions, refer to: Thomson Reuters Messenger for Windows Installation Guide Visit the Thomson Reuters Messenger Customer Zone site for additional documentation.
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Product Release Note
Thomson Reuters Messenger
WHAT’S NEW This release of Thomson Reuters Messenger provides added variants of the product as well as enhanced features. The new variants actually run the same web-based application that is already integrated in Thomson Reuters Eikon. The product is now being offered in two new containers: Messenger can be accessed in a browser or as a Windows application, as well as being a component in the Thomson Reuters Eikon desktop. The enhanced features are as follows and described in more detail below: • • • • •
Chat rooms now integrated into all variants of Messenger New Blast feature (similar to Group Send) Improved connectivity with your Yahoo! contacts Quick search User interface improvements
THOMSON REUTERS MESSENGER FOR WEB Messenger is now available as a standalone web application that provides the standard messaging capability directly in the browser without the need for any separate application or plug-in installation. You can access it from any Internet Explorer browser by simply accessing this link: https://collab.thomsonreuters.com/messenger/. This version is especially valuable for use from locations other than your usual office PC. It provides the same functionality as the variant integrated into Thomson Reuters Eikon, except for a few features including object sharing and alerts.
THOMSON REUTERS MESSENGER FOR WINDOWS Messenger for Windows provides the same product as Messenger for Web in a dedicated non-browser window. It enhances the user experience by providing notifications such as a flashing taskbar, custom sounds, and pop-ups or toasts, as well as the ability to store your password to automatically load Messenger when Windows starts up. This variant is recommended for everyday use on your office PC.
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CHAT Chat rooms are integrated into the web-based Thomson Reuters Messenger, allowing users to access all private and public chat rooms they are entitled to see. Your company’s Chat Room Organizer (CRO) has complete control over room membership, with per-room, per-person granularity. Only the CRO can create chat rooms. Once users are permissioned for a chat room, they can access it via the link provided to them or search for it via the Messenger quick search. You can easily share a file in the room, and hide or display the list of participants. Any chat rooms you keep open when you sign out of Messenger are automatically open the next time you sign back in. A CRO may designate a room as an “auditorium” room to easily broadcast announcements or other relevant information to a large number of users. Only the permissioned speaker can post content. All other participants can only view the posted content. Note: You have access to chat rooms only if you have been provisioned for this feature by your corporate administrator. Conversation window Hide or show the room participants
Messenger sidebar
Enter message here
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Click appropriate icon to share a file or a screenshot
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BLAST You can send a message up to 50 recipients at once by sending a Blast. This is an improved version of the “Group Send” option in the standalone Thomson Reuters Messenger (RM7/RM8). The Blast feature allows you to easily select your preferred contacts from a checklist and send out one or more messages to the distribution list, which you can change between messages. All messages are perceived as personal one-to-one messages, and the responses appear in your one-to-one conversations with each person (either as part of an existing conversation, if there is one, or as a new conversation). The full distribution is visible only to you.
Show or hide full distribution
Add or remove recipients after any message
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NATIVE YAHOO! CONNECTIVITY Thomson Reuters has improved the connectivity to Yahoo! contacts. You are able to log into the new Thomson Reuters Messenger (for Web, for Windows, and for Eikon) with your Yahoo! account, so that in addition to having the ability to connect to Yahoo! contacts, the Yahoo! contacts see you as your Yahoo! identity, and you are able to turn on and turn off your connection to Yahoo! contacts. We refer to this as “native Yahoo! connectivity.” Messenger for Windows allows you to enter and store your Yahoo! credentials so that each time you sign into Messenger, you get automatically signed into the Yahoo! network. Native connectivity with Yahoo! also enables you to use features of Yahoo! Messenger like the BUZZ! command. For more information, see Instructions for Migrating to Native Yahoo! Connectivity.
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QUICK SEARCH Use a single search box to locate users in your Contacts list, chat rooms, or current active conversations. Type three or more letters into the search box; the more you type, the more refined the result set. Search results are displayed in three sections, in this order: 1. Up to 5 matching active conversations 2. Up to 5 matching contacts 3. Up to 10 matching chat rooms. You can also search for other Messenger users by clicking the Directory link at the bottom of the search results.
EXPANDED RIGHT-CLICK MENUS Perform actions quickly in the Contacts list by using improved contextual menus. Right-click on a group name, a contact’s name or the empty space at the bottom of the list to display menus.
MOVE/COPY CONTENT VIA MOUSE Perform cut-and-paste or copy-and-paste operations using your mouse; previously, you could only perform these actions via the keyboard.
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ADDITIONAL COMPATIBILITY Thomson Reuters Messenger for Web and for Windows supports
• Microsoft Internet Explorer 6, 7 and 8 on the following platforms:
• • • • •
Microsoft Windows 7 32-bit Microsoft Windows 7 64-bit Microsoft Windows XP SP2 or higher Microsoft Windows 2000 SP4 Microsoft Windows Vista
GETTING SUPPORT ACCESSING HELP Thomson Reuters Messenger provides a comprehensive online help system that you can access in several ways: •
Click on Help in the sign-in screen or from the Options menu in the Message Center to go directly to the online Help.
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Press F1 within the Message Center or the sidebar to navigate to the context-sensitive help topic.
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Navigate to the Thomson Reuters Messenger Help website directly from this link: https://customers.reuters.com/rph/messenger/sliver.aspx?Topic=GettingStarted
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REPORTING ISSUES If you encounter issues with Thomson Reuters Messenger, please note the following support and escalation procedures: •
Internal Support. As an end user, you should first contact your Corporate Administrator for assistance, since many issues are best resolved by internal support staff with detailed knowledge of configurations and deployment configurations.
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Service Alerts. If you are experiencing network related issues, please check the following page for any service related alerts: https://customers.reuters.com/support/ServiceAlerts/Default.aspx?
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Frequently Asked Questions. Users or Corporate Administrators can search frequently asked questions by clicking on the FAQs tab at the top of the Thomson Reuters Messenger Help website. These questions are regularly updated with the latest issues. To access the FAQs directly go to: https://customers.reuters.com/rph/messenger/sliver.aspx?section=FAQs
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Contact Us. Users or administrators can contact Thomson Reuters support by clicking on the Contact Us tab at the top of the Thomson Reuters Messenger Help website and submitting a help request. You can go directly to the Contact Us page from: https://customers.reuters.com/rph/messenger/sliver.aspx?Section=ContactUs
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Known Issues. Please search the FAQs section to see if it is a known issue with an existing workaround. https://customers.reuters.com/rph/messenger/sliver.aspx?section=FAQs
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Additional Support. Additional support options can be found here: https://customers.reuters.com/support/
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Document Version 1.0.4 Date of issue: 17 November 2011
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