THOMSON REUTERS MESSENGER FOR WINDOWS
INSTALLATION GUIDE
Document Version 1.4.1 Date of issue: 29 November 2011
Legal Information
© Thomson Reuters 2011. All Rights Reserved. Thomson Reuters, by publishing this document, does not guarantee that any information contained herein is and will remain accurate or that use of the information will ensure correct and faultless operation of the relevant service or equipment. Thomson Reuters, its agents and employees, shall not be held liable to or through any user for any loss or damage whatsoever resulting from reliance on the information contained herein. This document contains information proprietary to Thomson Reuters and may not be reproduced, disclosed, or used in whole or part without the express written permission of Thomson Reuters. Any Software, including but not limited to, the code, screen, structure, sequence, and organization thereof, and Documentation are protected by national copyright laws and international treaty provisions. This manual is subject to U.S. and other national export regulations. Nothing in this document is intended, nor does it, alter the legal obligations, responsibilities or relationship between yourself and Thomson Reuters as set out in the contract existing between us.
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Contents
Contents About this document................................................................................................................ 4 Intended readership ....................................................................................................................................... 4 In this document ............................................................................................................................................ 4
Chapter 1
Prerequisites ....................................................................................................... 5
Chapter 2
Installing Messenger for Windows .................................................................... 6
2.1
Modifying the Registry for MPLS Connectivity .................................................................. 13
2.2
Modifying the Registry to Restore Internet Connectivity.................................................... 14
Chapter 3
Uninstalling Messenger for Windows ............................................................. 15
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About this document
About this document Intended readership This document is intended for end users installing Thomson Reuter Messenger for Windows.
In this document This document describes the machine pre-requisites needed to install and run Thomson Reuters Messenger for Windows and the steps to perform the installation.
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Chapter 1 Prerequisites
Chapter 1 Prerequisites Messenger must have access to the following URL, via port 443: https://collab.thomsonreuters.com/ This is typically done by the client’s IT team, once, for all the users at the site. Note that this is the only FQDN that needs to be routed to the Thomson Reuters data center, even if you have Yahoo! counterparts. (Yahoo! connectivity is handled by the Thomson Reuters server.)
The key prerequisites for installing and running Thomson Reuters Messenger for Windows are shown below.
Hardware /Software
Requirements
Operating System
Windows XP (Professional), Windows 7 (all editions except Starter) NOTE: Messenger for Windows does not support Windows Vista.
Service Pack level
Windows XP SP2 with Hotfix KB89117 and above, Windows 7 – all versions
32 bit / 64 bit version
Windows XP – only 32 bits version is supported Windows 7 – Professional and Ultimate supported on both 32 and 64 bits; Home Premium edition is supported only on 64 bits
Microsoft .NET Framework
Microsoft .NET Framework version 3.5
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Chapter 2 Installing Messenger for Windows
Chapter 2 Installing Messenger for Windows Installing Thomson Reuters Messenger for Windows is a simple and straightforward process. Follow the steps below. 1. Go to the Thomson Reuters Software Downloads page at https://customers.reuters.com/a/support/technical/softwaredownload/default.aspx. a. In the Category dropdown, select “Thomson Reuters Messenger.”
b. In the Products dropdown, select “Thomson Reuters Messenger for Windows.” c.
In the Version list, click on the Next button in the “Download” column.
d. Complete the Download Form and accept the Terms and Conditions. Click Continue to Download. e. In the next screen, click on the order status page link.
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Chapter 2 Installing Messenger for Windows
f.
In the Download Status Page, select your location and click on the filename. When prompted, click on Save.
2. Navigate to the folder where you have saved the zip file and click on the Messenger setup .msi file. Click Run.
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Chapter 2 Installing Messenger for Windows
3. In the Setup Welcome screen, click Next.
4. If the .NET Framework 3.5 is not installed, a warning dialog will be displayed. You can choose to go to the Microsoft download page or exit the installer.
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Chapter 2 Installing Messenger for Windows
If you select Yes, you will be directed to the following screen.
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Chapter 2 Installing Messenger for Windows
5. Accept the default installation folder or enter a different location.
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Chapter 2 Installing Messenger for Windows
6. Click Next to confirm the installation.
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Chapter 2 Installing Messenger for Windows
7. You will see the progress of the installation until it is complete.
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Chapter 2 Installing Messenger for Windows
You can now start your Thomson Reuters Messenger for Windows by clicking on the Messenger icon in the taskbar or going to Start -> All Programs -> Thomson Reuters Messenger for Windows.
2.1
Modifying the Registry for MPLS Connectivity
After installing Thomson Reuters Messenger for Window, if MPLS connectivity is required, the registry must be modified as described below. 1. Exit Messenger for Windows. (If Messenger is running, the setting will be overwritten.) 2. Navigate to the folder where you have saved the zip file (see Step 1f on p. 7) and doubleclick on the the registry patch TRM_MPLS.reg. 3. The patch will run and change the registry by modifying the “URI” string in the key [HKEY_CURRENT_USER\Software\Thomson Reuters\Messenger for Windows] to the following value: •
"URI"="https://collab.thomsonreuters.net/messenger/"
4. Restart Messenger for Windows by clicking on the Messenger icon -> All Programs -> Thomson Reuters Messenger for Windows.
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in the taskbar or going to Start
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Chapter 2 Installing Messenger for Windows
Note:
2.2
If you uninstall and then reinstall Thomson Reuters Messenger for Windows, you will need to reapply the MPLS patch.
Modifying the Registry to Restore Internet Connectivity
If you want to revert to Internet connectivity after having modified the registry for MPLS connectivity, the same value should be set as follows: 1. Exit Messenger for Windows. (If Messenger is running, the setting will be overwritten.) 2. Navigate to the folder where you have saved the zip file (see Step 1f on p. 7) and doubleclick on the the registry patch TRM_WWW.reg. 3. The patch will run and change the registry by modifying the “URI” string in the key [HKEY_CURRENT_USER\Software\Thomson Reuters\Messenger for Windows] to the following value: •
"URI"="https://collab.thomsonreuters.com/messenger/"
4. Restart Messenger for Windows by clicking on the Messenger icon -> All Programs -> Thomson Reuters Messenger for Windows.
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in the taskbar or going to Start
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Chapter 3 Uninstalling Messenger for Windows
Chapter 3 Uninstalling Messenger for Windows Follow the steps below to uninstall Thomson Reuters Messenger for Windows. 1. Go to Start menu > Control Panel > Add or Remove Programs. 2. The list of installed programs will be shown. You now can remove ‘Thomson Reuters Messenger for Windows’ from your computer. NOTE: If the application is running when you attempt to uninstall it, the program will be forced to close.
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Document Version 1.4.1 Date of issue: 29 November 2011
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