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National Certificate in Retail (Level 3) with optional strands in Bicycle Sales and Servicing, Garden Retail, Visual Merchandising, Delicatessen, and Produce Level

3

Credits

60

This qualification is expiring. The last date to meet the requirements is 31 December 2014.

Purpose This is an intermediate/supervisory level qualification for people who are working or intending to work in the retail industry. This qualification will be completed in the workplace or through the combination of the workplace and an education provider. The qualification contains core compulsory and core elective sections, which recognise that the holder has skills and knowledge relating to staff, customers, products, communication, and administration in a retail environment. The elective allows trainees, employers, and/or providers, the flexibility to tailor programmes to meet individual skill needs that reflect the diverse roles in the retail industry. People who achieve this qualification also have the ability to undertake a range of retail tasks at a supervisory level. The optional strands recognise that the holder has specialised skills and knowledge in Bicycle Sales and Servicing, Garden Retail, Visual Merchandising, Delicatessen, or Produce, enabling the qualification to be tailored to meet the particular situation in different types of retailing. This qualification builds on the National Certificate in Retail (Level 2) [Ref: 0993] and may also lead to the National Certificate in Retail (Level 4) [Ref: 0995].

Special Notes People already in the workforce may have demonstrated competence in the outcomes specified in individual unit standards of this qualification. These candidates should seek recognition of their current competence wherever it is relevant to this qualification. Application for recognition of prior learning (RPL) or recognition of current competency (RCC) should be made to ServiceIQ. Recognition of current competency must be carried out by accredited providers or registered workplace assessors in accordance with NZQA guidelines.

ServiceIQ SSB Code 9068

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Credit Range

Level 2 credits Level 3 credits or above Minimum totals Qualification total Qualification total with strand

National Certificate in Retail Core Core Elective Compulsory 12 0-8 16 24-32 28 32 60

Bicycle Sales and Servicing Optional Strand 18 26 44 104

Level 2 credits Level 3 credits or above Minimum totals Qualification total with strand

Garden Retail Optional Strand 3 60 63 123

Visual Merchandising Optional Strand 6 14 20 80

Level 2 credits Level 3 credits or above Minimum totals Qualification total with strand

Delicatessen Optional Strand 28 22 50 110

Produce Optional Strand 34 18 52 112

Requirements for Award of Qualification • Core Compulsory standards • Core Elective – A minimum of 32 credits as specified The following strands are optional • Bicycle Sales and Servicing Optional Strand • Garden Retail Optional Strand • Visual Merchandising Optional Strand • Delicatessen Optional Strand • Produce Optional Strand

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Requirements for Award of Qualification Award of NZQF National Qualifications Credit gained for a standard may be used only once to meet the requirements of this qualification. Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/. Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.

Detailed Requirements Core Compulsory The following standards are required Health > Occupational Health and Safety > Occupational Health and Safety Practice ID Title Level Credit 17593

Apply safe work practices in the workplace

2

Humanities > Communication Skills > Interpersonal Communications ID Title Level

4

Credit

9705

Give and respond to feedback on performance

3

3

11097

Listen to gain information in an interactive situation

3

3

Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills ID Title Level Credit 11968

Maintain and integrate knowledge of legislation applicable to sale of goods and services

2

Service Sector > Retail, Distribution, and Sales > Sales Transactions ID Title Level 11831

Apply skills and qualities of a salesperson in a retail or distribution environment

Service Sector > Retail, Distribution, and Sales > Stock Control ID Title 406

Maintain and take care of stock

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Credit

3

6

Level

Credit

2

4

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Service Sector > Service Sector Skills > Service Sector - Core Skills ID Title Level 11818

Enhance work practices by the application of product and/or service knowledge

3

Credit 4

Core Elective A minimum of 32 credits • Of which a minimum of 24 credits at Level 3 or above Education > Adult Education and Training > Delivery of Adult Education and Training ID Title Level Credit 7106

Provide guidance for individual adult trainees

4

5

7108

Deliver on-job training to adults

4

8

Education > Generic Education and Training > Assessment of Learning ID Title Level

Credit

4098

Use standards to assess candidate performance

4

5

18203

Verify evidence for assessment for candidate

4

3

Field

Subfield

Domain

Business

Business Administration

Humanities

Communication Skills

Service Sector

Retail, Distribution, and Sales

Business Administration Services Interpersonal Communications Any

Bicycle Sales and Servicing Optional Strand The following standards are required Service Sector > Retail, Distribution, and Sales > Bicycle Sales and Servicing ID Title Level

Credit

20182

Use equipment in a bicycle workshop

2

3

20183

Assemble bicycles

2

6

20184

Adjust bicycles and fit accessories

2

3

20185

3

12

20186

Identify and carry out repairs needed in bicycle components Demonstrate knowledge for bicycle repairs

2

6

20698

Repair bicycle components

3

14

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Garden Retail Optional Strand The following standards are required Service Sector > Retail, Distribution, and Sales > Garden Retail ID Title 3146 3147 3148 3149 22161 22162 22163 22164

Prepare and maintain long-term plant display environments in garden retail Give customers information on plant health products, gardening aids, and garden décor and structures Assist customers with selection of plants, planting layouts, and interpretation of planting plans Demonstrate knowledge of the structure, nature and requirements of the garden retail industry Demonstrate knowledge of merchandising plants and products in garden retail Apply merchandising principles and techniques to plants in garden retail Apply merchandising principles and techniques to garden care products and aids in garden retail Apply merchandising principles and techniques to garden décor products in garden retail

Level

Credit

3

5

3

12

4

15

2

3

3

8

3

10

3

5

3

5

Level

Credit

2

6

Visual Merchandising Optional Strand The following standards are required Arts and Crafts > Visual Arts > Craft, Art, and Design Practices ID Title 11446

Explore relationship among surface, material, and form qualities in craft, art, and design practice

Service Sector > Retail, Distribution, and Sales > Merchandising and Marketing ID Title Level Credit 67 420 422 22013

Produce and distribute promotional materials in a retail or distribution environment Create window displays in a retail or distribution environment Create in-store displays in a retail or distribution environment Create and maintain materials for presentation of products

4

4

3

3

3

3

3

4

Delicatessen Optional Strand The following standards are required Service Sector > Retail, Distribution, and Sales > Retail Delicatessen ID Title Level 11998

Prepare and present delicatessen products for sale

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Credit 3

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ID

Title

Level

Credit

15962

Demonstrate knowledge of characteristics and uses of delicatessen products Demonstrate knowledge of handling and storage of delicatessen products Demonstrate specialist knowledge of dairy products in a delicatessen Demonstrate specialist knowledge of bacon, ham, and smallgoods in a delicatessen Demonstrate specialist knowledge of ethnic and health foods in a delicatessen Set up and maintain delicatessen cabinets

2

8

2

5

4

6

4

6

4

6

2

4

Set up and maintain delicatessen merchandising displays for pre-packaged products Provide customer service in a delicatessen

2

4

2

4

Prepare and present processed meats for sale in a delicatessen

3

4

Level

Credit

2

2

15952

Prepare and present fresh fruit and vegetable products for sale Present retail produce for sale

2

3

15953

Refresh retail produce

2

3

15954

Demonstrate knowledge of retail produce

2

6

15955

2

6

2

4

15957

Demonstrate knowledge of handling and storage of retail produce Set up and maintain retail produce merchandising displays Weigh, pack, and label retail produce

2

4

15958

Store retail produce

2

6

15959

Demonstrate specialist knowledge of greens for retail sale Demonstrate specialist knowledge of fruit for retail sale

4

6

4

6

Demonstrate specialist knowledge of vegetables for retail sale

4

6

15963 15964 15965 15966 15968 15969 15970 15971

Produce Optional Strand The following standards are required Service Sector > Retail, Distribution, and Sales > Retail Produce ID Title 11996

15956

21205 21206

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Transition Arrangements Version 6 Version 6 was republished to correct the last date for assessment for versions 5 and 6 to 31 December 2014. Version 6 was issued to indicate that this qualification is expiring. This qualification has been replaced by the National Certificate in Retail (Level 3) [Ref: 1689]. For detailed information see Review Summaries on the NZQA website. Previous versions of the qualification Version 5 was revised to increase the flexibility of the elective section. Changes to structure and content included: expanding the Core Elective to include all credits in the Business Administration Services and Interpersonal Communications domains and the Retail, Distribution, and Sales subfield; including standards 4098, and 18203; and reducing credit value of standard 15954 in the Produce Strand from 8 to 6. This qualification contains standards that replace earlier standards. For the purposes of this qualification, people who have gained credit for the expiring standards are exempt from the requirement to gain credit for the replacement standards – see table below. Credit for

Exempt from

66

67

9706

9694

People who have gained credit for standards in the expiring classifications listed in the table below may continue to use those credits to meet the qualification requirements. Credits for standards in Service Sector > Storekeeping and Warehousing Service Sector > Distribution

Count towards qualification requirements where the following is specified Service Sector > Retail Distribution and Sales Service Sector > Retail Distribution and Sales

Version 4 was issued following the addition of the Garden Retail strand following the transfer of standard setting responsibility for Garden Retail from Horticulture Industry Training Organisation to ServiceIQ. The National Certificate in Horticulture (Plant and Garden Supply Retailing) (Level 4) [Ref 0085] was reviewed and designated expiring as it no longer met the needs of industry. It was decided the target group required a Retail qualification and that adding an optional strand in Garden Retail to this qualification would be more appropriate for the sector. Any person working towards the National Certificate Horticulture (Plant and Garden Supply Retailing) (Level 4) [Ref: 0085] may either complete the requirements for that qualification by 31 December 2008 or transfer to this ServiceIQ SSB Code 9068

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qualification. Changes to structure and content included: addition of Garden Retail strand; removal of standards 67, 420, 422, and 22013 from the Core Elective as were included in the optional strand for Visual Merchandising; updating titles, credits and classifications of reviewed standards; replacing expiring standards 9706 and 55 with standards 9694 and 66 respectively; and reducing credit total for the optional Produce strand from 114 to 112. Version 3 was issued following a review. Changes to structure and content included: change to title to reflect the introduction of optional strands; Elective 1 was removed and Elective 2 was renamed Core Elective; two Core Generic standards were removed and a wider choice of retail standards were added; standards 1312, 11939, 11968, and 376 were moved from the Core Compulsory to the Core Elective; standards 17593 and 11097 were moved from the Core Elective to the Core Compulsory; the minimum total credits for the qualification decreased from 67 to 60. Version 2 of this qualification was issued following a revision to increase its flexibility. Version 1 of this qualification replaced the National Certificate in Retail and Wholesale (Level 3) with strands in Retail and Warehouse [Ref: 0383]. The transition arrangements for that qualification expired in December 2005.

NZQF National Qualification Registration Information Process Registration Revision Review Review Revision Review Republished

Version 1 2 3 4 5 6 6

Date December 2002 December 2003 June 2006 May 2007 December 2007 July 2011 January 2012

Last Date for Assessment December 2008 December 2008 December 2010 December 2010 December 2014 December 2014 December 2014

Standard Setting Body ServiceIQ PO Box 25522 Wellington 6146 Telephone Fax Email Website

0800 863 693 04 817 5399 [email protected] http://www.serviceiq.org.nz/

Other standard setting bodies whose standards are included in the qualification NZQA New Zealand Industry Training Organisation

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Certification This certificate will display the logos of NZQA, ServiceIQ and the organisation that has been granted consent to assess against standards that meet the requirements of the qualification (accredited).

Classification This qualification is classified according to the classification system listed on the Directory of Assessment Standards (DAS) and the New Zealand Standard Classification of Education (NZSCED) system as specified below. DAS Classification

NZSCED

Code

Description

Code

Description

408

Service Sector > Retail, Distribution, and Sales

080501

Management and Commerce > Sales and Marketing > Sales

Quality Management Systems Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality Assurance Body before they can register credits from assessment against standards. Organisation with consent to assess and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Consent to assess requirements and the moderation system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.

ServiceIQ SSB Code 9068

© New Zealand Qualifications Authority 2013