Stop Payments The Stop Payment function is used to inquiry or place a stop payment request against one or more checks. Stop Payment Workflow The Stop Payment workflow starts with researching whether the check for which you want to issue a stop payment has already had any action taken against it, and ends with action being taken. 1. Search for Paid Items. 2. Search for Duplicate Requests. 3. Place a Stop Payment Request. 4. Approve a Stop Payment Request. 5. Monitor Stop Payment Statuses. 6. View a Stop Payment User Totals report. SEARCH FOR PAID ITEMS: Use the Paid Checks inquiry to search for checks that have already been paid and therefore are not eligible for placing a stop payment against. Step 1: • From the service menu, select Stops and Inquiries

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NOTE: An Asterisk (*) denotes required fields. Step 2: • Click the Account Number drop-down box and select the account number to apply to the search. If the number of accounts exceeds the limits of the drop-down box you must click the Account Lookup (. . . ) button next to the drop-down box to access all available accounts. This is a required field. Step 3: • Select the Inquiry Type drop-down box and select All Debits. The search criteria for the selected inquiry type will appear.

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NOTE: An Asterisk (*) denotes required fields. All date fields follow the format MM/DD/YYYY. Step 4: • Enter the From Serial Number or Check Number as the beginning of a series or a single check. Enter the To Serial Number as the ending number of a series. Range search is limited to 100. Step 5: • Enter the From Amount as the beginning of a series or for a single check. Enter the To Amount as the ending amount in the series. Step 6: • Enter the From Posting Date as the beginning of a range or for a single check. • Enter the To Posting Date as the ending date of a range. Step 7: • Depress the View Results button

Or Use the following Screen

Step 1: • From the Service Menu, select Stops and Inquiries

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Step 2: • Select Account Number from the drop-down box Step 3: • Select the Inquiry Type drop-down box and select All Activity. The search criteria for the selected inquiry type will appear

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NOTE: An Asterisk (*) denotes required fields. All date fields follow the format MM/DD/YYYY. Step 4: • Enter your search date in the From Posting Date field. • If you are searching for a range of dates, enter your ending date in the To Posting Date field. Step 5: • Depress the View Results button

IMAGE VIEWER: If a check image is available, you can view the image using the Image Viewer. The check image reflects the check as it was presented for payment. Step 1: • Locate the check you want to view on the results listing.

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Step 2: • Click on the icon in the Check Image column to go to the Image Viewer. If the Security Warning screen appears, select Yes, to install and run the Image Viewer or NO, if you decide not to continue.

Step 3: • The Image Viewer will display the thumbnail images of the front and back of the check. To select and view the image, click on the thumbnail image.

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SEARCH FOR DUPLICATE REQUESTS: Use the Duplicate Search feature to search for checks that already have a stop payment request made against them. Step 1: • From the Service Menu, select Stops & Inquiries • Then select Stop Payments 1

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NOTE: An Asterisk (*) denotes required fields. Step 2: • Select an account number from the drop-down box Step 3: • Select Inquiry Type – Stop Payments Step 4: • Enter the Serial Number or Check number Step 5: • Depress the View Results button

Placing a Stop Payment Request Use the Stop Payment feature to make stop payment requests on check that have not yet been paid. Step 1: • From the Service Menu, select Stops and Inquires • Then from the Function Menu, select Stop Payments • From the drop-down list, select Single Check 1

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NOTE: An Asterisk (*) denotes required fields. Step 2: • Select an Account number from the drop-down box Step 3: • Enter the Serial Number or Check Number Step 4: • Enter the amount of the Check Step 5: • Enter the Payee to whom the check was issued to. Step 6: • Enter the Date the Check was issued Step 7: • Select a Reason for placing the stop payment from the drop-down box Step 8: • Depress the Submit button

Approving Stop Payment Requests Use the Stop Payment Approval screen to approve a Place or Cancel Stop Payment instructions. If approval is required, a Stop Payment instruction approval must be made before it is released for processing. Step 1: • From the Service Menu, select Stops and Inquiries • Then from the Function Menu, select Approvals 1

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Step 2: • Select an account number or All Accounts Step 3: • Depress the Search button

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Step 4: • Review the Stop Payment instruction(s), then select Approve or Disapprove from the Action drop-down list Step 5: • Depress the Submit button. The Stop Payment has now released the approved instructions for processing.

Monitor Stop Payment Status Use the Stop Payment Monitor screen to check the status of Stop Payment requests. Step 1: • From the Service Menu, select Stops and Inquiries • Then from the Function Menu, select Monitor, then select Stop Payments from the drop-down list

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Step 2:

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Enter your Monitor Search criteria. The Monitor Stop Payment Search Criteria fields are described below:

™ Account Number: Select All Accounts or an account from the drop-down box. Note: If the number of accounts exceeds the limits of the drop-down box, you must click the Account Lookup (. . . ) button next to the drop-down box to access all available accounts. ™ Status: The Status drop-down list includes: o All o Disapproved (someone in your organization has disapproved this stop payment) o Partial (one or more range stop payments have not been processed) o Pending (the stop payment instruction has not been picked up for processing) o Pending Approval (this stop payment requires approval by someone in your organization) o Received (the stop payment has been picked up for processing) o Rejected (the stop payment instruction has been rejected for some reason) ™ From Serial Number: The serial number of the check you want to see. Use this field in conjunction with the To Serial Number field to enter a range of serial numbers. ™ To Serial Number: The last serial number in the range for the checks you want to see. Do not enter a value in this field if there is no value in the From Serial Number field. ™ From Check Amount: Searches for Stop Payment Instructions that match the check amount you entered when you placed the Stop Payment on the Stop Payment screen. Use this field in conjunction with the To Amount field if you want to enter a range of amounts. ™ To Check Amount: The end of the amount range for the checks you want to see. You do not have to enter a value in this field if there is no value in the From Amount field. ™ From Stop Entry Date: Searches for Stop Payment Instructions that match the date you entered when you placed the Stop Payment on the Stop Payment screen. It can also be used as the first date in a range of dates for the Stop Payment search criteria. (Date format: mm/dd/yyyy) ™ To Stop Entry Date: The second date if you are entering a range of dates for the Stop Payment search criteria. (Date format: mm/dd/yyyy)

™ Payee: Searches for Stop Payment Instructions that match the Payee you entered when you placed the Stop Payment on the Stop Payment screen. This name does not necessarily have to match the name on the check, but you must enter the name exactly as you first entered it on the Stop Payment screen. ™ Trace ID: Use this field to search for a specific Trace ID. The Trace ID appears on the Stop Payment screen after you enter a Stop Payment instruction. Step 3: • Depress the View Results button. The results will appear at the bottom of the screen.

Monitor User Totals Report Use the Stop Payment Monitor screen to generate two types of reports, the User Totals Report and the Account Totals Report. The User Totals Report allows you to view a report that shows your stop payment activity. You can configure this report to display results for your current session, a specific date, or a specific date and time frame. The Account Totals report allows you to view a report that shows stop payment activity for one or all accounts. You can configure this report to display results for one or all users and for a specified time period. Step 1: • From the Service Menu, select Stops and Inquiries • Then from the Function Menu, select Monitor, then User Totals from the drop-down list 1

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Step 2: • Select the report type you would like to generate Step 3: • Enter the search criteria. The User Total and Account Total Search Criteria fields are described below. o User: For an Account Totals report, select All Users or a single user from the drop-down list. NOTE: This option does not appear for User Totals. o Account Number: For an Account Totals report, select All Accounts or an account from the dropdown box. NOTE: This option does not appear for User Totals. o Stop Entry Date: If you select All Day or Select Time Period, enter a Stop Entry Date. This is the date that the Stop Payment instruction was entered. o Included Hours: Select an option of Current Session, All Day, or Select Time Period. o Start Time: If you select Select Time Period, enter a Start Time to define the time when the report should begin. o End Time: If you select Select Time Period, enter an End Time to define the time when the report should begin. Step 4: • Depress the View Stops button. The results will appear at the bottom of the screen. See screen shot below.

REPORT HIGHLIGHTS: Status: The status of the stop payment instruction includes the following: o Disapproved (someone in your organization has disapproved this stop payment) o Partial (one or more range stop payments have not been processed) o Pending (the stop payment instruction has not been picked up for processing) o Pending Approval (this stop payment requires approval by someone in your organization) o Received (the stop payment has been picked up for processing) o Rejected (the stop payment instruction has been rejected for some reason) NOTE: A status of "Failure" indicates that the stop payment instruction could not be transmitted to the First Hawaiian Bank system.