Dr Ian May Business Excellence Consultant, Siemens UK
The Siemens UK Journey to Excellence using the EFQM Excellence Model Restricted © Siemens plc 2013 All rights reserved.
siemens.co.uk
Our journey uses this map…
Results
Enablers Leadership
People
Processes, Products & Services
People Results
Strategy
Customer Results
Partnerships & Resources
Society Results
Business Results
Learning, Creativity and Innovation
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
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The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Who is Ian May?
Worked for a number of organisations in a variety of roles and countries
16 years with Siemens as a Business Excellence Consultant
Assessment Team Leader for the EFQM European Excellence Awards for 17 years – the best training on good practice you can get – all our high potential junior leaders do this
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Ian May – My activities across Siemens UK
EFQM Assessment: Internal Assessment & Assessor training
Business Strategy:
Design of the strategy process
Support in external Assessment (Regional, National and European)
Facilitation of the strategy process
Identification of best practice, sharing of best practice
Measurement of strategy
Facilitation:
Siemens UK top+:
Process Improvement:
Facilitation training
Support of the top+ Board
Process improvement training
Support of the top+ intranet
Process mapping
top+ Best Practice sharing
Specific process improvement
Siemens UK BQF & EFQM representative
Project facilitation
Design of events
Facilitation of “difficult” events
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 5
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
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The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
About Siemens UK – The Sectors Industry
Infrastructure & Cities Building Technologies
Industry Automation
Low and Medium Voltage
Drive Technologies
Smart Grid
Cross-sector activities
Customer Services
Mobility and Logistics
Metal Technologies
Rail Systems
Energy
Healthcare Siemens Financial Services
Fossil Power Generation
Imaging & IT
Renewable Energy
Clinical Products
Oil & Gas
Workflow & Solutions
Service
Diagnostics
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 7
UK Organisation Infrastructure & Cities Sector Infrastructure & Cities Sector Head – Gordon Wakeford Rail Systems
Mobility and Logistics MD Gordon Wakeford
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Low and Medium Voltage
Smart Grid
Building Technologies
Making business improvement ‘business as usual’ for every Siemens employee in the UK
UK Organisation Infrastructure & Cities Sector Infrastructure & Cities Sector Head – Gordon Wakeford Rail Systems Rail Automation
Mobility and Logistics MD Gordon Wakeford
Low and Medium Voltage
Smart Grid
Traffic Solutions
Building Technologies
Infrastructure Logistics
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 9
UK Organisation Infrastructure & Cities Sector Infrastructure & Cities Sector Head – Gordon Wakeford Rail Systems
Mobility and Logistics MD Gordon Wakeford
Low Voltage
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Low and Medium Voltage
Smart Grid
Building Technologies
Medium Voltage
Making business improvement ‘business as usual’ for every Siemens employee in the UK
UK Organisation Infrastructure & Cities Sector Infrastructure & Cities Sector Head – Gordon Wakeford Rail Systems Energy Automation
Mobility and Logistics MD Gordon Wakeford
Low and Medium Voltage
Smart Grid
Rail Electrification
Building Technologies
Metering
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 11
UK Organisation Infrastructure & Cities Sector Infrastructure & Cities Sector Head – Gordon Wakeford Rail Systems
Mobility and Logistics MD Gordon Wakeford
Fire Safety & Security
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Low and Medium Voltage
Smart Grid
Building Technologies
Control Products & Systems
Making business improvement ‘business as usual’ for every Siemens employee in the UK
UK Organisation Infrastructure & Cities Sector Infrastructure & Cities Sector Head – Gordon Wakeford Rail Systems
Mobility and Logistics MD Gordon Wakeford
Rail Automation
Low and Medium Voltage Low Voltage
Traffic Solutions
Smart Grid
Energy Automation
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Fire Safety & Security
Rail Electrification Control Products & Systems
Medium Voltage
Infrastructure Logistics
Building Technologies
Metering
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Our values – highest performance with highest ethics
Responsible Committed to ethical and responsible actions
Excellent Achieving high performance and excellent results
Innovative Being innovative to create sustainable value
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Siemens UK in numbers
12 Manufacturing facilities
28 Major Siemens sites
13,520 UK employees
£3.2bn Revenue in 2012 Official figures: FY13 Making business improvement ‘business as usual’ for every Siemens employee in the UK
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365 days a year, 24 hours a day…
We read meters in more than 14 million homes and businesses in the UK
Every working day, our medical equipment screens 15,000 women in the UK for breast cancer
We manufacture and maintain more of the UK’s road traffic infrastructure than any other company
12
Our trains carry 16,000 passengers between London Paddington station and Heathrow Airport every day
We finance assets for more than 90% of the FTSE 100 companies
More than a third of the UK’s mainland electricity supply is generated using our equipment
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We provide more 50% of the UK’s wind turbine generating capacity
In addition to railway stations, Siemens security systems can be found in Harrods department store
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
Restricted © Siemens plc 2013 All rights reserved. Page 17
The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
THE CHANGE TO ANYTHING FOLLOWS A SYSTEMATIC PATH
Analogy: Restricted © Siemens plc 2013 All rights reserved. Page 18
The Wild West Making business improvement ‘business as usual’ for every Siemens employee in the UK
nobody's been there before
EXPLORERS Go with the change because its new Restricted © Siemens plc 2013 All rights reserved. Page 19
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Need to know it’s good, will enjoy the challenge of the bears and the Indians
PIONEERS
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Need to know it’s safe,
Bears dead
Indians civilised
SETTLERS Restricted © Siemens plc 2013 All rights reserved. Page 21
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Take the place of the bears and the Indians
OUTLAWS Restricted © Siemens plc 2013 All rights reserved. Page 22
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
Restricted © Siemens plc 2013 All rights reserved. Page 23
The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Early Adoption of the EFQM Excellence Model
Sustainability
EXCELLENCE Increased Profitability
Continuous Improvement
2002: Communications won UK EE Siemens UK engage with BQF & NoEE
Implementation
Assessement Output Used – Little Publicity Given to Model Congelton Communcations, Healthcare and Transmissions & Distribution
Philosophy
Next Stage on from Quality Management Interest Gained
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
But during this stage Business Excellence progress was slow and painful at times
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 25
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
Restricted © Siemens plc 2013 All rights reserved. Page 26
The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
2002 – 2008 Business Excellence becomes a driver of business improvement
Regional & National Awards
Assessment made Mandatory
Excellence Model
Recognised Benefits
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Annual Strategic Review
Pinch with Pride
Fully Embraced?
Making business improvement ‘business as usual’ for every Siemens employee in the UK
The British Disease: There are five frogs on a log
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
So some businesses do not appear as first thought – Fed Ex example
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 29
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
Restricted © Siemens plc 2013 All rights reserved. Page 30
The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Business Excellence Framework for sustainable value creation One The integrated technology company
Financial target system Outperforming revenue growth Siemens
Growth (nominal) > most relevant competitors M&A hurdle rates
Sectors
Capital efficiency / ROCE
Capital structure
SFS ROE
Dividend payout ratio
Top EBITDA margins of respective markets throughout business cycles
Continuous Improvement in relation to market & competitors Restricted © Siemens plc 2013 All rights reserved.
Making business improvement ‘business as usual’ for every Siemens employee in the UK
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Business improvement opportunities through EFQM were gaining approval Clear framework of assessment progression
EFQM Assessment was no longer mandatory… ..but most businesses then use it as a key input to strategy review!!
Lite
Qualification File Internal
Significant value add through improvement suggestions
R4E Active support of our improvement community
UKEA
Pinch with Pride
EEA
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Producing Qualification Files were very Helpful in avoiding misunderstanding
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
This was supported by our top+ Business Excellence Board Aim
Business Excellence Making business improvement
‘business as usual’ for every Siemens employee in the UK
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
What is Top+ ?
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
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And we achieve this aim through…..
The “pull” approach – we are a signpost to best practice
Through EFQM assessment & benchmarking
Through our top+ BE Community of 190 people
And through our National and regional external best practice events and seminars
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Through “Ask a question”
Making business improvement ‘business as usual’ for every Siemens employee in the UK
The top+ BE Board has representation from all areas of Siemens UK
Chair – Gordon Wakeford Energy – Dan McGrail IC – David McIntosh, Steve Blakeman, Chris Beadsworth Industry – Sue Bagguley Healthcare – Ian Clarke, Ralf Seidler, Shaun Knights Corporate – Jane Hart, Jennifer Newton Cross Sector – Steve Ashton, Graham Jones, Marcus Hall, Paul Hodgkins Secretary – Ian May
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 37
KEY:
Industry Healthcare Infrastructure & Cities Energy
Summit (1000 points / 29,035 ft) Bosch, Drives Congleton, Healthcare Sales & Service Industry Automation & Drives
In sight of the summit
Metering, Communications and Services, Transmission
On Oxygen
Traffic Solutions Rail Systems Service Fossil Industrial Power Lincoln Protection Devices
Past 21,000 ft
GSS Operations ,Water Technologies Fossil Instrumentation & Electrical Renewables Onshore, Renewables Offshore Fossil Energy Services Building Technologies Rail Automation Mobile Communications Medium Voltage, Service Smart Grid
Well on their way
Electricity Alliance North, Service Renewables, Metal Technologies, Corporate Legal, Business Development and HR, Low Voltage Diagnostics Sudbury SRE, Magnet Technologies, Logistics and Airport Solutions, Rail Automation Control and Information Restricted © Siemens plc 2013 All rights reserved. Industry Off piste: Page 38 Software
Left Base Camp
Base Camp, 100 points, 17000 ft Diagnostics Llanberis
Making business improvement ‘business as usual’ Corporate for every Siemens employee in the UK Oil & Gas UK Financial Services Finance
Case Study A: Employee Engagement & EFQM Journey North of England Excellence
700
BQF UK Excellence
UK Excellence Achievement Award Leadership
North of England Achievement award People & People Results
600 500 EFQM Score 400
83%
71%
300 200
68%
68%
62%
100
EFQM Score Employee Engagement Restricted © Siemens plc 2013 All rights reserved.
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 39
Case Study: Business B and C show a clear relationship between profit and assessment score
UK Midlands Excellence Excellence Finalist Winner
UK Excellence Winner
B
UK Excellence UK Finalist Excellence Finalist
UK EFQM Excellence Excellence Winner Winner
UK Excellence Winner
Award Year
C Profit Restricted © Siemens plc 2013 All rights reserved. Page 40
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Case Study D Recognition
Selected Key Performance Indicators
2007
Awarded Committed to Excellence status
2008
Internal Won BQF Achievement Award for Process Improvement & Highly Commended Best Electronics Plant& Assessor training
2009
Won Southern England Excellence award
2010
Won Best Factory Award & won Best Electronics and Electrical Plant Award Highly Commended for People Management & Skills development.
Profit in %
Sales
+23% +31%
Sales per employee
-10% Manufacturing
Overhead Costs
Produced hours per head increased from 1213 to 1314 per year (8% increase)
2007
2008
2009
2010
2011
2012
3i suggestions per head increased from 4 to 8.8 per year.
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
Page 41
Agenda
About Siemens UK
The Progress of Change the Wild West The Explorer years 19952002
About Ian
AGENDA The Pioneer years 20022008
Q&A
The Future
Restricted © Siemens plc 2013 All rights reserved. Page 42
The Settler years 2008 Present
Making business improvement ‘business as usual’ for every Siemens employee in the UK
Business Excellence is gaining momentum thanks to Awards & financial performance improvements Our business excellence/business improvement/quality priorities and activities will be: More BE assessment, More sharing, Greater benchmarking, More involvement in benchmarking in Europe
The tools and techniques we will be using are: EM Assessment, Lean, Pinch with pride (supported by strategically identified benchmarking needs)
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Systematic benchmarking with the EFQM
Making business improvement ‘business as usual’ for every Siemens employee in the UK
THANK YOU Dr Ian May Business Excellence Consultant Siemens UK Mobile: +44 (0) 7808 822 394 E-mail:
[email protected] siemens.co.uk
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Making business improvement ‘business as usual’ for every Siemens employee in the UK
