THE SHIFT TO DIGITAL Companies Leading the Way

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com

Copyright © 2016 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Item No: VMW-10433-eBOOK-CSTMR-SUCCESS

THE SHIFT TO DIGITAL Companies Leading the Way

THE SHIFT TO DIGITAL Companies Leading the Way

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Our world is changing. We are in the midst of an economic and societal transformation on par with that of the Industrial Revolution. Organizations across every sector are applying digital technologies to disrupt models of business and engagement, and to reimagine customer experiences. Built on cloud and connected through mobile platforms, new applications take full advantage of sophisticated data analytics, vast amounts of compute and storage, social networks, and global scale. With smart, mobile devices in hand, we tap into these apps to innovate new business strategies and new ways to live our lives. It’s not an exaggeration to say that everything is changing—the way we build community, earn a living, access healthcare, get an education—and the possibilities are limitless. The stories in this book bring to life the impact of the digital transformation we are experiencing. Consider a company like Medic Mobile, which harnesses ubiquitous cell-phone technology and mobile-cloud infrastructure to deliver healthcare to some of the most remote villages in the world. Or Chitale Dairy in India, which is “connecting cows to the cloud” to help 10,000 independent dairy farmers improve animal health while increasing dairy production. We hope these stories inspire you, and we look forward to partnering with you on this journey of digital transformation.

PAT GELSINGER CEO, VMware 3

CONTENTS

Create Exceptional Experiences7

Differentiate with Data and Apps

Medic Mobile��������������������������������������������������������������������������������������������������� 8

SAS Software ����������������������������������������������������������������������������������������������� 22

University of Aberdeen������������������������������������������������������������������������������� 10

JOIN Experience�������������������������������������������������������������������������������������������24

Airbus ��������������������������������������������������������������������������������������������������������������12

MiFinity�����������������������������������������������������������������������������������������������������������26

EASY BUY������������������������������������������������������������������������������������������������������14

California Natural Resources Agency�����������������������������������������������������28

The Coca-Cola Company����������������������������������������������������������������������������16 LCMC Health ��������������������������������������������������������������������������������������������������18

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Respond Instantly to Opportunities31

Safeguard Brand and Customer Trust

General Electric Corporation ������������������������������������������������������������������� 32

Novamedia�����������������������������������������������������������������������������������������������������46

Chitale Dairy �������������������������������������������������������������������������������������������������34

Armor �������������������������������������������������������������������������������������������������������������48

Intercontinental Hotels Group�������������������������������������������������������������������36

SugarCreek �������������������������������������������������������������������������������������������������� 50

Columbia Sportswear���������������������������������������������������������������������������������38

University of York����������������������������������������������������������������������������������������� 52

Node Africa�������������������������������������������������������������������������������������������������� 40

Zettagrid���������������������������������������������������������������������������������������������������������54

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Telekom Malaysia�����������������������������������������������������������������������������������������42

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CREATE EXCEPTIONAL EXPERIENCES Our customers are mobilizing everything. Healthcare. Education. Financial services. Retail. Across industries, business mobility enables organizations to engage with clients and customers, employees, and partners— anytime and anywhere.

CR E ATE E XCEPTIO NAL E XPERI EN CE S | 7

“We are fueled by the belief that health workers deserve better tools, and communities deserve better care.” JOSH NESBIT CHIEF EXECUTIVE OFFICER MEDIC MOBILE SAN FRANCISCO, CALIFORNIA

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MEDIC MOBILE

Improving Access to Healthcare Medic Mobile builds mobile and Web tools to help healthcare workers deliver better quality care for patients in rural and remote locations. The company’s platform and tools work on the simplest of mobile technologies: the cheap cell phones that are widely available in even the poorest countries of the world.

Mobility Delivered with VMWARE WORKSTATION PLAYER™ VMWARE VIRTUAL INFRASTRUCTURE EXTENSION

CHALLENGES • Bring healthcare services to rural and remote locations • Build an alternative IT infrastructure

SOLUTION • Cellular IT infrastructure • A mobile solution that works in any environment, with or without an Internet connection • Apps to deliver patient and healthcare services information

IMPACT • Communities linked to healthcare systems • Decrease in infant mortality rates annually in Uganda with introduction of Medic Mobile • A solution used in 23 countries by over 9,000 healthcare workers who care for more than five million people

CR E ATE E XCEPTIO NAL E XPERI EN CE S | 9

Mobility Delivered with VMWARE HORIZON®

UNIVERSITY OF ABERDEEN

Redefining Higher Education Founded in 1495, the University of Aberdeen is attended by more than 16,000 students. It ranks consistently among the top 1 percent of the world’s universities. Today the University of Aberdeen delivers a digital technology experience that modernizes learning and teaching and attracts students and staff.

CHALLENGES • Meet student expectations for services and apps on any device, anywhere • Enable flexibility in how students and teachers collaborate, learn, and teach • Deliver new digital and collaborative technologies efficiently and cost-effectively

SOLUTION • Secure, scalable virtual desktop solution delivered on and beyond the largest wireless campus in Europe • Access on any device, from any location, to learning and teaching tools—even graphics and compute-intensive applications

IMPACT • An environment that attracts teaching talent • Greater access, collaboration, and an enhanced quality of education for students and teachers alike

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“Thanks to the virtual desktop solution, students and staff now have the flexibility to work in exactly the way that suits them best, so they can get the most from their time here.” IAN ROWLEY DESKTOP SERVICES MANAGER UNIVERSITY OF ABERDEEN ABERDEEN, SCOTLAND

CR E ATE E XCEPTIO NAL E XPERI EN CE S | 11

“Digitalization and smart tools could drive the integration of Airbus much further. We recently decided we need one collaboration platform for the entire group. That is pretty cool.” 1 TOM ENDERS CHIEF EXECUTIVE OFFICER AIRBUS TOULOUSE, FRANCE

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AIRBUS

Collaborating on Aircraft Design Aircraft design and manufacturing is a highly specialized field, requiring the services of many organizations. To design and build its aircraft, Airbus relies on 61,000 employees at worldwide locations, as well as a network of over 2,000 suppliers.

Mobility Delivered with VMWARE AIRWATCH® VMWARE APP VOLUMES™ VMWARE HORIZON® VMWARE USER ENVIRONMENT MANAGER™

CHALLENGES • Support a specialized and complex manufacturing environment and ecosystem • Provide employee, contractor, and supplier teams with secure access to the company’s core IT systems • Reduce the costs of global collaboration

SOLUTION • A dedicated virtual desktop service deployed for Airbus contractors and partners • Concurrent sharing of 3D applications and authorized data and design files • Remote, secure access and collaboration enabled on any device

IMPACT • Efficient, convenient, and secure collaboration with partners, without risking the loss of IP • Better operational economics, with high-performance 3D modeling enabled in the cloud and delivered to any device • Global collaboration enabled on complex engineering projects

CR E ATE E XCEPTIO NAL E XPERI EN CE S | 13

Mobility Delivered with VMWARE HORIZON® VMWARE NSX® VMWARE vREALIZE® SUITE VMWARE vSPHERE®

EASY BUY

Streamlining Loan Processing EASY BUY offers financial products to consumers in Thailand through the Umay+ card, Umay+ Premiere, and the EASY BUY installment loan process. To enhance customer-service delivery and improve the employee experience, the company deployed new cloud and mobile technologies.

CHALLENGES • Improve customer service delivery and customer satisfaction • Ensure information security across the organization • Improve the employee work experience with greater business mobility

SOLUTION • Secure, virtualized infrastructure in a private cloud environment • Anytime, anywhere access on any device • Automated policy and provisioning, network monitoring, and updates

IMPACT • Faster customer service with secure loan approval process that takes only 30 minutes • Enhanced enterprise mobility, and greater workforce and customer satisfaction • Software-defined IT model that delivers business continuity at a much lower cost

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“We need our employees to be able to work from anywhere, any time … and have flexibility and speed in contacting customers. For this reason, cloud, virtualization, and mobility are the main technologies that EASY BUY has been looking for.” CHATCHAI LERTBUNTANAWONG DIRECTOR AND EXECUTIVE OFFICER EASY BUY PLC BANGKOK, THAILAND

CR E ATE E XCEPTIO NAL E XPERI EN CE S | 15

“If you look at what the challenges are in corporations today, it’s agility, speed to market. … We’re moving more and more things into the cloud; every corporation is.” 2 ALAN BOEHME CHIEF TECHNOLOGY OFFICER CHIEF INNOVATION OFFICER AND CHIEF ARCHITECT THE COCA-COLA COMPANY ATLANTA, GEORGIA

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THE COCA-COLA COMPANY

Serving Soft Drinks with Software Coca-Cola products are consumed in more than 200 countries. With the Coca-Cola Freestyle dispenser, the company gave consumers a new experience. At the tap of a button, customers can mix a beverage from more than 150 options.

CHALLENGES • Improve the drink dispenser business • Create a fresh consumer experience while gaining insights for continued innovation • Streamline management of more than 30,000 Coca-Cola Freestyle dispensers

Mobility Delivered with VMWARE AIRWATCH® Additional Products VMWARE vCLOUD SUITE® VMWARE vREALIZE® AUTOMATION ENTERPRISE PUBLIC CLOUD EXTENSION™ VMWARE vREALIZE® OPERATIONS™ VMWARE vSPHERE® ENTERPRISE PLUS EDITION™

SOLUTION • Remote software updates to 30,000 dispensers in the field • Remote monitoring for maintenance and inventory management • Dispenser data integrated with back-end applications to create unique dispenser profiles and customer experiences, promotions, and orders

IMPACT • More than 20 percent increase in volume for same-store sales in locations with Freestyle • Consumer data and insights for developing new products, such as Cherry Vanilla Coke • A unique consumer experience with a greater than 50 percent increase in consumer price value perception

CR E ATE E XCEPTIO NAL E XPERI EN CE S | 17

Mobility Delivered with VMWARE APP VOLUMES™ VMWARE HORIZON® VMWARE vCENTER™ VMWARE vSPHERE®

LCMC HEALTH

Planning for a New Era of Patient Care LCMC Health is a not-for-profit healthcare management company serving the greater New Orleans area and the Gulf South. The organization provides a wide range of services, including a children's hospital, acute care, ambulatory services, home health, and the only Level 1 Trauma Center in southern Louisiana.

CHALLENGES • Deploy a complete hospital IT infrastructure in under seven months • Launch new applications quickly while providing world-class patient care • Keep operating expenses low

SOLUTION • Virtual desktop solution with rapid application deployment • Support for 5,000 thin clients, desktops, and wireless devices • Single sign-on for access to patient information from any device

IMPACT • 87.5 percent reduction in staff login times to hospital computers, freeing 35 more minutes with patients per shift • Significant cost savings from replacing PCs with virtual desktops • Ease in delivery of vital desktop software at any time and in any place

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“We're moving more and more into the world of ‘bring your own device.’ A few years ago, we had to dictate what kind of device each clinician had to use. We need to be able to provide IT solutions for them to share, to support their preferences.” TANYA TOWNSEND CHIEF INFORMATION OFFICER SENIOR VICE PRESIDENT LCMC HEALTH NEW ORLEANS, LOUISIANA

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DIFFERENTIATE WITH DATA AND APPS Digital platforms offer new ways to engage. Apps are the means for interacting, and the data they deliver is invaluable. Today, our customers are modernizing traditional apps and delivering new cloud-native apps to differentiate their businesses and offer unique value.

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“Everyone is excited about cloud-native apps and the computing power they can access … you need large-scale analytic compute to find the information in the data … to answer things we’ve never answered before.” KEITH COLLINS CHIEF INFORMATION OFFICER EXECUTIVE VICE PRESIDENT SAS SOFTWARE CARY, NORTH CAROLINA

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SAS SOFTWARE

Mining Big Data SAS is meeting customers’ ever-growing demand for data and its actionable insights. In addition to customer insights and IoT analytics products, the company provides an open development platform and cloud-ready analytics architecture that enables customers to assemble and share solutions built with embedded analytical services.

CHALLENGES

Data and Apps Delivered with VMWARE vREALIZE® AUTOMATION™ VMWARE vREALIZE® OPERATIONS™ VMWARE vSPHERE® ENTERPRISE PLUS EDITION™ VMWARE vSPHERE® WITH OPERATIONS MANAGEMENT™

• Meet exploding customer demand for custom data analytics • Address big data pains and computational issues • Accelerate time to market with new services

SOLUTION • Adoption of new cloud-native architecture • Development platform for cloud-native app deployment, provisioning, and scale • Automated, easily managed cloud with a host of self-service capabilities

IMPACT • Cloud-native app platform speeds development, enabling rapid introduction of new offerings • Dev/Ops environment breaks silos, supports collaboration among the business, developers, and IT

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Data and Apps Delivered with VMWARE® INTEGRATED OPENSTACK VMWARE NSX® VMWARE vCLOUD SUITE® VMWARE VIRTUAL SAN™ VMWARE vREALIZE® SUITE VMWARE vSPHERE®

JOIN EXPERIENCE

Disrupting the Mobile Market JOIN is new to the European mobile market and challenging the incumbents with “absolute mobility everywhere.” The company owns a 4G license and is differentiating by combining mobile telecom and IT cloud services for customers.

CHALLENGES • Launch a new mobile telecom and IT cloud service business • Provide mobile-device-management and machine-to-machine services to operators • Compete in the broader European market

SOLUTION • A virtualized, cloud-native architecture to manage and support 50 million users • Network virtualization for automated provisioning of new services, and security and fault management based on micro-segmentation • An open API framework to support new product development

IMPACT • Infrastructure capabilities and scale that support robust and flexible services, and foster business growth and geographic expansion • Open APIs for development and deployment of products that integrate with voice over IP services

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“We were able to define the best possible infrastructure that would give us the means to provide robust and flexible services and foster growth.” MICHAEL MOSSAL CHIEF DEVELOPMENT OFFICER JOIN EXPERIENCE HAMM, LUXEMBOURG

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“Our biggest challenge is … [the many] business requests for new products and new features, and development is going quite fast. We’re looking at technology that will help us get there, mainly containerized solutions and cloud-native apps.” JONATHAN BOWMAN CHIEF TECHNOLOGY OFFICER MIFINITY DUBLIN, IRELAND

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MIFINITY

Building Payment Systems MiFinity is a global payment solution provider, with operations in 180 countries and systems available in over 90 languages. The company offers highly secure, cost-effective payment solutions to businesses of every size, moving more than 80 currencies worldwide.

Data and Apps Delivered with VMWARE vCLOUD SUITE® VMWARE VIRTUAL SAN™ VMWARE vREALIZE® SUITE VMWARE vSPHERE® VMWARE vSPHERE® INTEGRATED CONTAINERS™

CHALLENGES • Support rapid feature, product, and app development and time to market • Deliver containerized solutions and cloud-native apps • Accelerate business growth

SOLUTION • Virtualized, cloud-native architecture • Container and cloud-native app development and deployment • Granular security with network virtualization

IMPACT • IT organization that can anticipate the needs of the business and accelerate growth • Self-service IT model that boosts collaboration between development and operations teams • Scale and agility needed to support demand for customer solutions

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Data and Apps Delivered with VMWARE NSX® VMWARE VIRTUAL SAN™ VMWARE vREALIZE® AUTOMATION™ VMWARE vREALIZE® OPERATIONS™

CALIFORNIA NATURAL RESOURCES AGENCY

Managing Drought with Data With California’s multiyear drought, the California Natural Resources Agency is turning to technology for help. The agency is enabling scientists and legislators to gain greater understanding of drought impacts and develop more effective public policy for land and water use.

CHALLENGES • Cut costs and redirect state budget to drought, wildfires, and other concerns • Reduce redundant hardware and software maintenance, and over-provisioning • Free silos of data for greater access and more meaningful insights

SOLUTION • Virtualized, cloud-native architecture that supports scalable app development • Shared services provider model and multi-tenant data center for quick, easy data access • Common private and public cloud infrastructure with dynamic configuration

IMPACT • A 300 percent increase in data center capacity for scale and agility • Reduction of 42 percent in capital expenditures and 35 percent in operating expenditures • A platform for a performance analytics system that combines 11 petabytes of multiple agencies’ data for secure, easy access; modeling; and decision-making

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“Information technology has played a critical role in enabling California … to help mitigate the impacts of the drought and help residents and businesses meet the state’s goal for water use reduction.” TIM GARZA CHIEF INFORMATION OFFICER DEPARTMENT OF WATER RESOURCES CALIFORNIA NATURAL RESOURCES AGENCY SACRAMENTO, CALIFORNIA

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RESPOND INSTANTLY TO OPPORTUNITIES Our customers want to respond to opportunities quickly. With new disruptors on the scene daily, their businesses must be more agile than ever. They are future-proofing their data centers and clouds to deliver apps and services instantly, adapt to market conditions rapidly, and do all of this securely.

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“GE is ... taking the physical world of machines and the logical world of software analytics and bringing them together to drive a whole new type of industrial.” JIM FOWLER CHIEF INFORMATION OFFICER GENERAL ELECTRIC CORPORATION FAIRFIELD, CONNECTICUT

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GENERAL ELECTRIC CORPORATION

Remaking an Industrial Giant GE is intent on becoming the world’s premier digital industrial company. Today the company is transforming itself and building out the “industrial Internet” by providing a unique platform for industrial app development.

Cloud Delivered with VMWARE AIRWATCH® VMWARE HORIZON® VMWARE NSX® VMWARE vCENTER™ VMWARE vCLOUD SUITE®

CHALLENGES • Shift the business from hardware to become software-centric to speed innovation • Pivot from infrastructure management and reduce an existing data center footprint, while moving 70 percent of workloads to the cloud

VMWARE vREALIZE® AUTOMATION™ VMWARE vREALIZE® OPERATIONS™ VMWARE vSPHERE®

• Deliver GE’s core customer application securely across public and private clouds, in a standard operating environment

SOLUTION • A flexible, software-defined private and public cloud architecture • Common management across clouds • Network virtualization for secure multi-tenant clouds

IMPACT • A cross-cloud approach that enables GE to run, manage, secure, and connect its Predix industrial operating system in clouds and data centers in more than 180 countries • IT productivity gains of more than USD $250 million on the way to USD $500 million in 2016 alone, with a goal of over one billion dollars by 2020

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Cloud Delivered with VMWARE vCLOUD SUITE® VMWARE vREALIZE® AUTOMATION™ VMWARE vREALIZE® OPERATIONS™ VMWARE SITE RECOVERY MANAGER™ VMWARE vSPHERE®

CHITALE DAIRY

Modernizing Dairy Production Chitale Dairy, which produces 400,000 liters of milk per day as well as cream, butter, and yogurt, remotely manages a herd of almost 200,000 cows. Most are owned and cared for by 10,000 small family farmers. Chitale is helping its satellite farmers keep their cows healthy and productive through its “Cows to Cloud” program.

CHALLENGES • Support satellite farmers with animal and herd health management tools and information • Raise milk quality and yield per cow • Improve breeding programs and the quality of livestock

SOLUTION • 25 business-critical applications and data about 200,000 cows in the private cloud • Automated operations management, disaster recovery, and software-defined security • Improved access to cow and herd health data by dairy farmers via daily text updates

IMPACT • Greater milk production, with herd sizes reduced tenfold • Grazing land freed up to grow cash crops, further boosting family incomes • New connections and opportunities for best-practice sharing among farmers

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“The whole idea of using cloud computing is to scale … to farmers … where information on every cow is available in a cloud … accessed through the Web.” VISHWAS CHITALE CHIEF EXECUTIVE OFFICER CHIEF TECHNOLOGY OFFICER CHITALE DAIRY MAHARASHTRA, INDIA

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“The future of hospitality is the endgame. The winners are going to be those who can leverage this technology to enable a better guest experience.” ERIC PEARSON CHIEF INFORMATION OFFICER INTERCONTINENTAL HOTELS GROUP DENHAM, ENGLAND

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INTERCONTINENTAL HOTELS GROUP

Ensuring an Enjoyable Stay IHG is one of the largest hotel companies in the world, with 4,800 hotels operating in more than 100 countries. The company is moving to a cloud-based infrastructure to deliver services to its properties and to more than 750,000 guest rooms.

Cloud Delivered with VMWARE vCLOUD® AIR™ NETWORK VMWARE vREALIZE® SUITE VMWARE vSPHERE®

CHALLENGES • Modernize an existing IT infrastructure for scale and agility • Deliver mobile apps, Web services, and other technologies to differentiate in a changing, competitive industry with a seasonal business • Ensure applications run smoothly 24 hours a day

SOLUTION • A virtualized, cloud-based infrastructure • A provider with scale and breadth to handle worldwide needs • Partner-provided technologies and approaches that support business efficiency

IMPACT • Cloud services and Web apps delivered to more than 4,800 hotels and 750,000 guest rooms in over 100 countries • Software-defined cloud architecture that allows rapid development and deployment of new guest services, and supports business growth at scale

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Cloud Delivered with VMWARE NSX® VMWARE SITE RECOVERY MANAGER™ VMWARE vREALIZE® AUTOMATION™ VMWARE vREALIZE® BUSINESS™ ENTERPRISE VMWARE vREALIZE® OPERATIONS™

COLUMBIA SPORTSWEAR

Updating the Retail Experience Columbia Sportswear makes high-quality products that keep customers comfortable and protected, wherever their excursions take them. The company is focused on growth through expansion, opening new storefronts, and delivering unique customer experiences worldwide.

CHALLENGES • Transform traditional IT infrastructure into a more agile, secure, and flexible platform to support global retail expansion and related business demands • Accelerate time to market for new products and in-store services, enhancing customer experiences at every touchpoint

SOLUTION • Virtualized private cloud architecture, compliant with industry security standards • Automation and end-user self-service provisioning and management • Streamlined IT and data center management, with reduction in organizational silos

IMPACT • An IT environment that supports collaboration among the business, developers, and IT • Faster time to market for new products and inventive in-store experiences • Expanded global retail footprint, including rapid expansion into Asia

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“The biggest challenge we face today … is we want to go faster. You put in a few stores, you think you’ve captured the market in that space, and you see an opportunity to go someplace and capture another market. And you have to be able to be nimble, agile, be able to move from one location to the next.” LOU FURTADO RETAIL SUPPORT SERVICES MANAGER COLUMBIA SPORTSWEAR PORTLAND, OREGON

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“The amount of money we have saved on networking equipment … has been amazing. We saved $10,000 on just our initial network infrastructure investment; that’s big for a greenfield start-up.” PHARES KAIUKI CHIEF EXECUTIVE OFFICER NODE AFRICA NAIROBI, KENYA

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NODE AFRICA

Building a Cloud-First Continent Node Africa is one of a few cloud service providers in Africa that offers highperformance cloud infrastructure and services. With budget and bandwidth constraints on the continent, Node Africa helps customers reduce the costs and risks associated with their IT infrastructure, while greatly improving business agility.

CHALLENGES

Cloud Delivered with VMWARE NSX® VMWARE vCLOUD® AIR™ NETWORK VMWARE vCLOUD® ARCHITECTURE TOOLKIT™ VMWARE vCLOUD DIRECTOR® VMWARE vSPHERE®

• Build a new business from the ground up • Choose an infrastructure architecture that supports scale, multi-tenancy, and rapid development and delivery of service offerings

SOLUTION • Cloud infrastructure as a service • Network virtualization to support a secure, scalable network infrastructure

IMPACT • Significant cost savings on initial network infrastructure investment • Rapid rollout of infrastructure-, backup-, and platform-as-a-service offerings • A flexible cloud infrastructure to speed time to market and support growth • 100 percent conversion of initial trial customers

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Cloud Delivered with VMWARE vCLOUD SUITE® VMWARE vREALIZE® AUTOMATION™ VMWARE vREALIZE® OPERATIONS™ VMWARE SITE RECOVERY MANAGER™ VMWARE vSPHERE®

TELEKOM MALAYSIA

Delivering Next-Generation IT Telekom Malaysia is the country's leading broadband provider, offering a comprehensive range of integrated information and communications services and solutions. The company’s “E3” technology vision is to create a telecom network and next-generation IT infrastructure that is effective, efficient, and elastic.

CHALLENGES • Support the delivery of mission-critical services and growth in new markets • Centralize IT infrastructure and fortify disaster recovery capabilities • Reduce costs, improve agility and scalability, and ensure reliability

SOLUTION • A fully virtualized, unified private cloud • Standardization on a single, unified computing platform with fully automated IT resources • 24x7 operational support during app migrations, with staff training and certification

IMPACT • Reduced capital and operational costs, and enabled legacy-system migrations • Shift in IT focus from infrastructure management to innovation, planning, and strategy • Positive impact on brand perception

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“Because we have embraced the private cloud technology and delivered positive results in terms of productivity and cost savings, it makes our proposition more credible and compelling for our stakeholders.” SHAMSUL ANUAR YAHAYA GENERAL MANAGER TELEKOM MALAYSIA KUALA LUMPUR, MALAYSIA

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SAFEGUARD BRAND AND CUSTOMER TRUST Every digital business is a potential target for an attack, and no one wants to be in the headlines over a site hack or data breach. Our customers are rethinking their approach to security, leveraging innovative technologies like network virtualization to ensure the safety of their digital businesses.

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“We believe the world is better off with strong civil society organizations. Our mission is to raise funds for these organizations and to increase awareness for their work. Our fundraising lottery model … is unique in the world and we are extremely proud of this.” 3 BOUDEWIJN POELMANN CHIEF EXECUTIVE OFFICER NOVAMEDIA AMSTERDAM, NETHERLANDS

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NOVAMEDIA

Advancing Global Giving Novamedia is the third-largest private charity donor in the world, raising money through five charity lotteries across Europe. Since the start of its activities in 1989, Novamedia’s charity lotteries have donated €6.6 billion to 318 charities for people, nature, culture, and health and welfare.

Security Delivered with VMWARE NSX® VMWARE vCLOUD SUITE®

CHALLENGES • Maintain highly secure financial donation data • Scale flexibly to support rapid growth • Lower IT costs

SOLUTION • A software-defined private cloud across four data centers • Network virtualization with micro-segmentation and automation

IMPACT • Robust security and better protection for handling billions of euros annually • Massive increase in efficiencies with IT automation • Cost savings of 10 percent, redirected to charity

SAFEG UAR D B R AN D AN D CUSTO M ER TRUST | 47

Security Delivered with VMWARE NSX® VMWARE vSPHERE® ENTERPRISE EDITION™

ARMOR

Securing Businesses Worldwide Data security company Armor is dedicated to protecting its 1,400-plus customers located in more than 40 countries worldwide. It offers cloud-based security as a service and delivers the industry-leading protection and secure infrastructure clients need to safeguard critical data workloads and assets.

CHALLENGES • Respond quickly to an ever-evolving and expanding cyberthreat landscape • Block diverse threat actors, meeting specific customer needs • Secure multitudes of customers running on the same physical infrastructure

SOLUTION • A secure, multi-tenant network that meets payment and healthcare compliance • Integration with an existing orchestration platform

IMPACT • One million attacks blocked, with dwell time reduced to one day versus 205-day industry average • Greater customer satisfaction due to new capabilities to scale, automate, and customize security solutions on a per-customer basis

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“We see new hacks, new forms and flavors that are unbelievable. There are simply no shortcuts to security.” CHRIS DRAKE CEO, FOUNDER ARMOR RICHARDSON, TEXAS

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“We’re seeing a remarkable change occur in the marketplace. Our customers are struggling with that change. They’re looking to us to provide innovative products … and do it in a very agile way.” EDWARD RODDEN CHIEF INFORMATION OFFICER SUGARCREEK WASHINGTON COURT HOUSE, OHIO

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SUGARCREEK

Delivering Brandworthy Food Solutions SugarCreek is a co-developer and manufacturer of specialty, snack, and other prepared foods for some of the biggest brands in the United States. It's also the largest privately held producer of bacon. The company uses sophisticated and innovative technologies to respond to industry disruption while growing the business and developing a sterling reputation for quality.

Security Delivered with VMWARE NSX® VMWARE vREALIZE® AUTOMATION™

CHALLENGES • Leverage technology to drive quality and production standards • Support strategic business goals for expansion and growth • Ensure the security of company and customer data in a competitive industry • Eliminate silos and reduce operating expenses

SOLUTION • A software-defined private cloud with IT automation • Network virtualization with micro-segmentation

IMPACT • Greater customer confidence and satisfaction due to enhanced security capabilities • Expanded business offerings and new revenue growth • Automation for reduced operational expenditures

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Security Delivered with VMWARE NSX® VMWARE vSPHERE®

UNIVERSITY OF YORK

Creating a Haven for Research University of York is a research-intensive organization, with approximately 18,000 students and 3,500 staff. To enhance its reputation as an academic and research powerhouse, the university built a scalable and secure technology environment to support teachers, researchers, and students.

CHALLENGES • Meet increasing demand for IT infrastructure and services • Eliminate network bottlenecks • Prevent and mitigate the risks of cyberattacks and theft of intellectual property

SOLUTION • Network virtualization with micro-segmentation • IT automation and self-service provisioning • Expanded software-defined private cloud

IMPACT • Automation and self-provisioning, for reduced operational expenditures • An agile, scalable technology environment that supports advanced research • A secure environment that protects academic work and student identity data

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“With micro-segmentation, we have complete control over individual workloads and can automate specific security protocols. … It’s driving savings in cost with staff time, and it’s also improving security.” ARTHUR CLUNES IT DIRECTOR UNIVERSITY OF YORK YORK, ENGLAND

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“This to me is like when the Internet was born in the '90s. The same feeling, the same enthusiasm, the same way of thinking of things differently.” NICKI PEREIRA CHIEF TECHNOLOGY OFFICER ZETTAGRID PERTH, AUSTRALIA

zettagrid

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ZETTAGRID

Simplifying IT with IaaS Zettagrid is an infrastructure-as-a-service (IaaS) provider offering customers an advanced self-service cloud computing platform. The company works with thirdparty partners and customer IT departments to deliver managed services.

Security Delivered with VMWARE NSX® VMWARE vCENTER SERVER® VMWARE vCLOUD DIRECTOR® VMWARE VIRTUAL SAN™ VMWARE vSPHERE®

CHALLENGES • Offer a differentiated infrastructure alternative • Simplify networking for partners and customers, and enable easy resource deployment • Reduce operational complexity of storage management

SOLUTION • Software-defined private cloud and hyper-converged infrastructure • Network virtualization with micro-segmentation • IT automation and self-service provisioning

IMPACT • Revenue growth with the monetization of freed platform resources redirected to clients • Competitive differentiation, with simplified networking and infrastructure deployment • Customer engagement model for self-service, and time and cost savings • Capacity for IT to scale and grow with the business

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We hope these stories inspire you. We’re passionate about what’s possible when our customers take a software-defined approach to business. Wherever your company is on its journey, we look forward to helping with your digital transformation. Let's continue the conversation. To learn more about the customer transformations featured in this book and view a complete list of sources, please visit www.vmw.re/digitalshift.

Sources 1.

CIO Vantage, vmware.com: “Accelerating Your Organization's Digital Transformation: An IDC Brief Sponsored by VMware,” January 2016, page 4.

2.

Wall Street Journal: “Coca-Cola Names Alan Boehme CTO, Replacing Jim Scholefield,” July 2, 2015.

3. Novamedia: “Novamedia/Postcode Lotteries World’s 3rd-Largest Private Charity Donor,” December 17, 2015. 4. The “Impact” claims presented in this book are sourced from the approved customer reference stories listed at www.vmw.re/digitalshift. Copyright © 2016 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware, AirWatch, Horizon, NSX, vCenter Server, vCloud, vCloud Director, vCloud Suite, vRealize, and vSphere are registered trademarks and App Volumes, Site Recovery Manager, User Environment Manager, vCenter, vCloud Air, vCloud Architecture Toolkit, Virtual SAN, vRealize Automation, vRealize Automation Enterprise Public Cloud Extension, vRealize Business, vRealize Operations, vSphere Enterprise Edition, vSphere Enterprise Plus Edition, vSphere Integrated Containers, vSphere with Operations Management, and Workstation Player are trademarks of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

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VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com

Copyright © 2016 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Item No: VMW-10433-eBOOK-CSTMR-SUCCESS

THE SHIFT TO DIGITAL Companies Leading the Way