THE [ AMERICAS ] REGIONAL MEETING miami, florida, usa • 7–9 june 2011

Table of Contents | 2011 Americas Regional Meeting

contents

P03 : P04 : P06 : P09 : P13 :

A Message from Dee Runyan Meeting Sponsors Agenda Speaker Biographies Attendee List

2011 Americas Regional 2011 Meeting Americas | A Message Regional from Meeting Dee| Runyan Agenda

¡Bienvenidos a nuestra reunión regional RADIUS Américas! Bem-vindos a nossa reunião regional RADIUS Américas. Bienvenue and welcome to the Americas Regional meeting! We are delighted that you are able to join us here in beautiful Miami for this year’s annual event, hosted at the Hyatt Regency. The underlying theme for this year’s meeting: how to best ensure your continuing value to your clients. Over these next three days, you will be engaged in forums covering topics ranging from global supply chain optimization to utilizing contemporary communication channels to more effectively compete and provide your clients unparalleled value. We are honored that several agency partners outside The Americas region will be joining us and sharing some valuable insights. Based on feedback from last year’s regional meeting in Las Vegas, we are again ensuring that you have an opportunity for some fun and friendly competition. The remainder of our event has been formatted so that there will be active exchanges and plenty of time for conversation and networking. As a special treat, dinner on Wednesday will be hosted by Fairmont Corporate Hotels & Resorts at The Fairmont Turnberry Isle. Please enjoy the conference and take full advantage to engage with a world-class set of agencies and suppliers that continually support and allow us to grow all of our businesses. Also, please don’t hesitate to let us know what ideas or suggestions you may have to help us improve future events. Warm Regards,

Dee

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Thank You to Our Sponsors | 2011 Americas Regional Meeting

key hotel partners

2011 Americas Regional Meeting | Thank You to Our Sponsors

platinum sponsors

gold sponsors

Silver sponsors

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Agenda | 2011 Americas Regional Meeting

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n Tuesday, 7 June



12:30 pm

Registration Opens [ Jasmine ]





1:00 pm – 4:30 pm

Latin America Networking [ Gardenia ] Moderator: Maura Allen, VP Latin America Continuation of Lima Agenda on joint standards and opportunities. This session primarily in Spanish.



4:45 pm – 5:00 pm

Americas Meeting Official Opening [ Jasmine ] Dee Runyan, Senior Vice President, Americas



5:00 pm – 6:30 pm

Team Building / Get Acquainted Activity [ Hibiscus AB ]



6:30 pm – 8:00 pm

Cocktail Reception [ Upper/Lower Promenade ]

n w ednesday, 8 June

Breakfast on own, Voucher included in your room rate

8:30 am – 9:00 am





 offee Talk with Chris [ Jasmine ] C *RADIUS Agencies Only* Chris Vasiliou, President & CEO



9:00 am – 9:15 am

Transition Break [ Jasmine Foyer ]



*Meeting Opens for All Attendees*



9:15 am – 11:00 am





 eynote Speaker: Vendor to Partner — Assuring Your K Place in the Supply Chain [ Jasmine ] Dr. Ricardo Ernst, Deputy Dean, Georgetown University



11:00 am – 11:30 am

Coffee Break [ Jasmine Foyer ]

11:30 am – 12:45 pm

Workshop Sessions: Cycle 1 Interactive: Please come prepared to engage & share best practices on (next page):







2011 Americas Regional Meeting | Agenda





1) Account Management [ Merrick I ]



> Amy Lasky, VP Global Account Management > Stephen Woodward, Head of Account Management, Portman Travel 2) Sales [ Merrick II ]



> Brian Butler, Director, Global Sales 3) Data Management, Products & Services [ Gautier ]

Moderators:



Moderator:



presenter:

> Vinod George, CIO Moderator:

> Jessica Kunkel, Director, Product Management



12:45 pm – 2:00 pm

Lunch [ Hibiscus ]



2:00 pm – 3:15 pm

General Session: Realities of Accessing GDS Content





Moderator:











3:15 pm – 3:45 pm

Coffee Break [ Jasmine Foyer ]



3:45 pm – 5:00 pm

Workshop Sessions: Cycle 2 [ Merrick I, Merrick II, Gautier ]



5:00 pm – 6:00 pm

Networking [ Hibiscus ]



6:30 pm

Buses Depart from Hyatt to Fairmont Turnberry Isle

7:00 pm – 10:00 pm

Cocktails/Dinner Hosted by Turnberry Isle and Fairmont Corporate Hotels & Resorts







[ Jasmine ]

Dee Runyan, Senior Vice President, Americas  anel: P > Bill Evans, Commercial Programme Manager, Americas & Asia Pacific, Travelport > Antonio Luiz Cubas de Souza, General Director, Maringá Turismo > Ian Race, VP Sales & Client Services, Vision 2000 > Stephen Woodward, Head of Account Management, Portman Travel

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Agenda | 2011 Americas Regional Meeting

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n Thursday, 9 June

Breakfast on own, Voucher included in your room rate



8:30 am – 9:00 am

RADIUS Sales & Network Update [ Jasmine ] Kieran Hartwell, Senior Vice President, EMEA



9:00 am – 10:15 am





 ompatibility of Social Media with Corporate Travel C Programs [ Jasmine ] presenterS:



10:15 am – 10:45 am

Break [ Jasmine Foyer ]



> Ed Perry, Senior Director of E-Commerce, Worldhotels > Jay Richmond, SVP, Emerging Technologies





10:45 am – 12:00 pm

 eneral Session: Delivering Value Every Day [ Jasmine ] G  art One — Service Differentiators: Supporting One P Another in a Time of Crisis Part Two — Vendor to Partner: The Voice of the Customer Janet Lewis, Director, Travel, Meeting & Guest Services, Hill-Rom



12:00 pm – 12:15 pm

Wrap Up of Conference [ Jasmine ]



12:15 pm – 1:00 pm

Buffet Lunch & Departures [ Hibiscus ]



1:00 pm – 5:00 pm Account Management for Multinational Clients [ Jasmine ] RADIUS Moderators: > Brian Butler, Director, Global Sales > John Kennedy, VP Global Supplier Relations > Amy Lasky, VP Global Account Management > Ed Norgas, Global Account Manager > Laurie Tunkel, Global Account Manager





 his session is offered to account managers of any T experience level who are new to either RADIUS or managing a multinational account. The RADIUS Global Account Management Team will share best practices and tool kits to help ensure you are continually bringing value to your clients.

2011 Americas Regional Meeting | Speaker Biographies

Dr. Ricardo Ernst Deputy Dean, Co-Director, Global Logistics Research Program McDonough School of Business, Georgetown University

William Evans (Bill) Commercial Programme Manager, Americas & Asia/Pacific Regions, Travelport

Dr. Ernst is a Professor and Area Coordinator of Operations and Information Management at the McDonough School of Business, Georgetown University. He is also Co-Director of the Global Logistics Research Program and founder and Managing Director of the Georgetown University Latin American Board.

Bill entered the aviation industry in the late 1980s with Eastern Air Lines as a Customer Service Agent and Station Trainer in both Miami and Atlanta. Having graduated from Georgia State University with a Bachelor of Science in Aviation Administration and a Bachelor of Science in Urban Planning, Bill continued his career within the aviation industry and has held various positions in Customer Services, Sales and Marketing, Strategic Planning, Product Management and Distribution with America West Airlines, Delta Air Lines, Worldspan, SITA, NCR and now is Head of Merchandising for Travelport in the Americas and Asia/Pacific regions.

He spent his sabbatical year 1993–94 in France as a Visiting Professor at both the ESSEC and Groupe HEC, researching and teaching courses in the area of Global Logistics. He has consulted with several national and international firms, including General Motors, Jugos del Valle, Casa Cuervo, Wal-Mart, and The World Bank. He has over 25 publications in academic journals and is the co-author of a book on Global Operations and Logistics (John Wiley and Sons 1998). In January of 2007 he was recognized by the United States Citizenship and Immigration Services (USCIS) with the “Outstanding American by Choice” award.

In his spare time, Bill enjoys baseball, ice hockey, rugby and traveling the globe to new and exotic locales. Bill is married with three children and resides in the Suburban Atlanta area.

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Speaker Biographies | 2011 Americas Regional Meeting

Janet Lewis Director, Travel, Meeting & Guest Services, Hill-Rom

Edward Perry Senior Director of E-Commerce, Worldhotels

In her role at Hill-Rom, Janet is responsible for travel, ground transportation, and meetings as well as the operation of a 66-bedroom, companyowned facility at their headquarters, located in Batesville, Indiana.

With over 20 years of industry exposure, Edward Perry has been with Worldhotels for over ten years. During his tenure at Worldhotels, he began in the corporate sales division, managing sales for the Northeastern USA. As Senior Director of E-Commerce, Edward manages strategic alliances in the Americas and Asia between online booking and technology partners and Worldhotels’ portfolio of close to 500 properties worldwide. He is also in charge of the brand’s social media strategy and implementation.

Janet has been with the Hill-Rom family of companies for over 35 years and has been accountable for travel and meetings for 29 years. Until 2004 business travel was handled through their rent-a-plate agency, which at its highest was booking $22million USD in North America air travel and managing over 600 meetings per year with an on-site staff of 30. In this rent-a-plate environment the staff of company employees handled all aspects of the travel agency including reservations, ticketing, and reporting. The company also held its own GDS contract. Hill-Rom outsourced their North America travel business in 2004. RADIUS recently won Hill-Rom’s global bid and the implementation process has just begun.

Prior to Worldhotels, Edward took on a variety of industry positions in sales and marketing at various hotel levels, including in the area of corporate housing. Edward has a Bachelor of Arts in International Relations and German from Schiller International University in Heidelberg, Germany and a MBA in Global Business Management from the University of Phoenix. He currently sits on the Board of the Hotel Electronic Distribution Network Association and is the Co-Chair of Online Revealed Canada.

2011 Americas Regional Meeting | Speaker Biographies

Ian Race VP, Sales & Account Management, Vision 2000 Travel Solutions Group

Antonio Luiz Cubas De Souza General Director, Maringá Turismo

A recognized industry veteran with tenure in both the Airline & Travel Management fields, Ian has over 25 years of Sales and Executive Leadership experience guiding Sales and Account Management teams within the very competitive Canadian “Travel” marketplace. In his current role, Ian oversees all of the Corporate aspects of both the “Business Development” and “Account Management” functions within Vision 2000 Travel Solutions. He also sits as a member of the Executive Ownership Group.

Antonio Luiz has over 35 years of experience in the corporate travel industry. Prior to joining Maringá Turismo in 2006, he worked at American Express as their Head Director of Brazil and at Carlson Wagonlit as an Executive Director.

During his 6 years at Vision 2000, Ian has re-tooled their approach to the sale of Travel Management, led & managed the Sales & Account Management teams, and delivered unprecedented growth and client retention, even through the recent economic downturn. Under Ian’s leadership, Vision 2000 has realized close to $200 million in new business sales. An avid outdoorsman, and an active player & coach in numerous sports, Ian is based, and resides in the “Greater Toronto Area”.

He has a Bachelor degree in Pedagogy from FIFASUL and a Bachelor degree in Biological Science from the Universidade de Guarulhos.

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SponsorsBiographies Speaker | 2011 Americas | 2011 Regional Americas Meeting Regional Meeting

Stephen Woodward Senior Vice President, Global Account Management, Portman Travel Ltd.

Born 1968 in Stoke-on-Trent, England, Stephen joined the travel industry in 1984 and has since progressed his career from a junior travel consultant to his current position. After joining Portman Travel in 1998 via the acquisition of John Cory Travel, Stephen has held a number of key positions including National Account Manager and Head of Corporate Sales. His current role as Head of Global Account Management includes responsibility within the senior leadership team at Portman, working closely with the Board members on strategy and developments.

A dedicated father of three daughters, including twins, Stephen’s key hobbies include property development and soccer, which incorporated a successful playing career as a semi professional soccer player for over 15-years. More recently Stephen has moved into the veteran’s soccer scene winning the equivalent of the FA Cup on two occasions.

2011 Americas 2011 Americas Regional Regional MeetingMeeting | Attendee | Agenda List

Angela Abbate Adelman Travel Group Milwaukee, WI [email protected]

Christophe Chrétien AS Voyages Lyon, France [email protected]

Maureen Clark Adelman Travel Group Milwaukee, WI [email protected]

Emmanuel Marin AS Voyages Paris, France [email protected]

Steve Cline Adelman Travel Group Milwaukee,WI [email protected]

Jerry Aguiar Best Travel Chicago, IL [email protected]

Gary Deutsch Adelman Travel Group Milwaukee,WI [email protected]

Guy Bernacchi Best Travel Chicago, IL [email protected]

Jeffrey Ochaita Adelman Travel Group Milwaukee, WI [email protected]

Judi McCarthy Best Travel Chicago, IL [email protected]

Jerome Riese Adelman Travel Group Milwaukee, WI [email protected]

Jim Oakes Best Travel Chicago, IL [email protected]

Maylena Burchfield CCTE GLP ADTRAV Travel Management Birmingham, AL [email protected]

Al Balizado Best Western International Phoenix, AR [email protected]

Mark Nolan Amadeus IT Group SA Chicago, IL [email protected]

Sandy Taylor Best Western International Phoenix, AR [email protected]

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Sponsors List Attendee | 2011 | 2011 Americas Americas Regional Regional Meeting Meeting

Paula Moll Blanco Viajes S.A. Santiago, Chile [email protected]

Leslie Connar Destination Hotels & Resorts Carrollton, TX [email protected]

Samantha Jones Carlson Hotels Worldwide New York, NY [email protected]

Ryan Sieroty Fairmont Hotels & Resorts San Francisco, CA [email protected]

Jeff Johnson Choice Hotels International Silver Spring, MD [email protected]

Patrick Linnihan Gant Travel Management Itasca, IL [email protected]

Amitabh Bakshi Cox & Kings India Ltd. Mumbai, India [email protected]

Bob Smyth Gant Travel Management West Milford, NJ [email protected]

Ralf Böttcher DERPART Düsseldorf, Germany [email protected]

Cindy Allen GDSX Ltd. Allen, TX [email protected]

Fred Buchberger DERPART Munich, Germany [email protected]

Justin Andregg GDSX Ltd. Plano, TX [email protected]

Hans-Jürgen Gutleben DERPART Frankfurt, Germany [email protected]

Jose Pinto GeoStar Lisbon, Portugal [email protected]

Jobst Rottmann DERPART Frankfurt, Germany [email protected]

Janet Lewis Hill-Rom Cincinnati, OH [email protected]

2011 Americas 2011 Americas Regional Regional MeetingMeeting | Attendee | Agenda List

John Celmer Hilton Hotels Corporation Chicago, IL [email protected]

Antonio Luiz Cubas de Souza Maringá Turismo São Paulo, Brazil [email protected]

Jill Stanley Hyatt International Hotels & Resorts Chicago, IL [email protected]

Andrea Zalom Marriott International Washington, DC [email protected]

Linda Baygents InterContinental Hotels Group Kirkwood, MO [email protected]

Jon Hodges Millennium Hotels and Resorts New York, NY [email protected]

Mauricio Ventura Intertour San Jose, Costa Rica [email protected]

Aash Shravah Montrose Travel Montrose, CA [email protected]

Carolina Cinta Latin Holdings Mexico City, Mexico [email protected]

Florence Bazin NH Hotels New York, NY [email protected]

Marco Antonio Tena Latin Holdings Mexico City, Mexico [email protected]

Gloria Bohan Omega World Travel Fairfax, VA [email protected]

Rogerio Miranda Lemontech Informatica Ltda. São Paulo, Brazil [email protected]

Anthony Hamawy Omega World Travel Fairfax, VA [email protected]

Elson Castilho Maringá Turismo São Paulo, Brazil [email protected]

Colleen Kempf Omni Hotels San Diego, CA [email protected]

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Attendee List | 2011 Americas Regional Meeting

Lisa Lundquist Ovation Travel Group New York, NY [email protected]

Karmen Fortenberry RADIUS Washington, DC [email protected]

Stephen Woodward Portman Travel Limited Stoke on Trent, UK [email protected]

Kieran Hartwell RADIUS Timsbury, UK [email protected]

Thomas Bowser Professional Travel Inc. North Olmsted, OH [email protected]

Shannon Hyland RADIUS Washington, DC [email protected]

Debbie Carpenter Professional Travel Inc. Cleveland, OH [email protected]

Issa Isaac RADIUS Washington, DC [email protected]

John Sturm Professional Travel Inc. Cleveland, OH [email protected]

John F. Kennedy RADIUS Washington, DC [email protected]

Maura Allen RADIUS Washington, DC [email protected]

Jessica Kunkel RADIUS Washington, DC [email protected]

Kristi Bosken RADIUS Maineville, OH [email protected]

Amy Lasky RADIUS Washington, DC [email protected]

Brian Butler RADIUS Washington, DC [email protected]

Patricia Locke RADIUS Washington, DC [email protected]

2011 Americas Regional Meeting | Attendee List

Edward Nogas III RADIUS Washington, DC [email protected]

Tim Fleming Travel and Transport Inc. Omaha, NE [email protected]

Jay Richmond RADIUS Washington, DC [email protected]

Bill Tech CTC CTIE Travel and Transport Inc. Omaha, NE [email protected]

Dee Runyan RADIUS Washington, DC [email protected]

April Wheeler Travel and Transport Inc. Broomfield, CO [email protected]

Laurie Tunkel RADIUS Woodbury, CT [email protected]

Guru Sharma Travel Group Peru Lima, Peru [email protected]

Chris Vasiliou RADIUS Washington, DC [email protected]

Mindy Berger Travelocity Business Dallas, TX [email protected]

Laura Roth SABRE Dallas, TX [email protected]

Blake Goodwin Travelocity Business Southlake, TX [email protected]

Birgit Albicker-Rimpel Steigenberger Hotel Group New York, NY [email protected]

Steve Croft Travelport Atlanta, GA [email protected]

Carlos Moreno Cubillos Tourexito Ltda. Bogotá, Colombia [email protected]

William Evans Travelport Atlanta, GA [email protected]

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Attendee List | 2011 Americas Regional Meeting

Karen Griffin Travelport Atlanta, GA [email protected]

Nick O’Farrell Virgin Atlantic Airways London, UK Nick.O’[email protected]

Jan West Travelport Denver, CO [email protected]

Larry Riley Virgin Atlantic Airways Norwalk, CT [email protected]

Leonardo Asin TTS Viajes, S.A. Buenos Aires, Argentina [email protected]

Mia Boumansour Vision 2000 Travel Group Montreal, Canada [email protected]

Vicki Schell Vantage Hospitality Group, Inc. Coral Springs, FL [email protected]

Ian Race Vision 2000 Travel Group Mississauga, Canada [email protected]

Sanja Vukik Vantage Hospitality Group, Inc. Coral Springs, FL [email protected]

Kevin Martin World Travel, Inc. Exton, PA [email protected]

Eric van Denderen VCK Travel B.V. Amsterdam, Netherlands [email protected]

Michelle Bearman Worldhotels La Grange, IL [email protected]

Rosa Cordova Viajes y Turismo Zumaque, C.A. Caracas, Venezuela [email protected]

Edward Perry Worldhotels New York, NY [email protected]

Diego LaFuente Viajes y Turismo Zumaque, C.A. Caracas, Venezuela [email protected]

Darren Lins Wyndham Hotels & Resorts Chicago, IL [email protected]

FO R Y O U R PA R T N E R S H I P

[ Together we deliver added value ]

RADIUS / 7700 Wisconsin Avenue, Suite 400 / Bethesda, MD 20814 / USA

www.radiustravel.com