TasTAFE

Training and Assessment Strategy Section 1.0 – Business Centre Details Business Centre:

Business and ICT NW

Business Centre Manager:

Jackie Merrett

Educational Team Leader(s) name:

Aileen Powell

Section 2.0 –Qualification / Accredited Course Structure Business & ICT NW – Certificate II in Business - Flexible Program name Code and title of qualification / unit(s) / accredited course

BSB20112 Certificate II Business, Release 1, 18 December 2012

Training package / accredited course code and title

BSB07 Business Services Training Package Release 9 28 August 2013

Qualification/ accredited course packaging rules

OR Selected units/clusters if not delivering a full qualification

BSB20112 Certificate II in Business Students must complete 12 units to gain this qualification. These must include: • I core unit • 11 elective units Core BSBWHS201A Contribute to health and safety of self and others Electives BSBCMM201A Communicate in the workplace BSBCUS201B Deliver a service to customers BSBIND201A Work effectively in a business environment BSBINM201A Process and maintain workplace information BSBINM202A Handle mail BSBITU201A Produce simple word processed documents BSBITU202A Create and use spreadsheets BSBSMB201A Identify Suitability for Micro Business BSBSUS201A Participate in environmentally sustainable work practices BSBWOR202A Organise and complete daily work activities TLIP2029A Prepare and process financial documents TasTAFE has determined that the above units will be offered in the delivery of this program. The selection of units has been based on meeting local industry needs and confirmation of the availability of TasTAFE resources, equipment and teaching staff vocational competence. The packaging rules allow for the selection of electives other than those listed above. In cases where the program structure is modified or in response to individual student needs and recognition applications, the Educational Team Leader will approve unit changes ensuring that TasTAFE has the required

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Training and Assessment Strategy

CRICOS registration Program duration

Program location/s

Licensing Outcomes

resources/equipment/materials and vocationally competent teachers as required. Details relating to co-requisite and pre-requisite requirements are listed in the validated Qualification Checklist. No Students participate in flexible on-line learning activities & participation for a minimum of 6 hours/week as part time study for approximately 1 year. A student who studies full-time can complete the qualification in approximately 3 to 6 months. Students can enrol in individual units and duration will be in line with the nominal hours of the unit. Training and assessment for this qualification will be offered through Devonport campus as online participation and/or other flexible learning opportunities. Enrolment will include rolling intake throughout the year for students undertaking the full qualification as well as those students undertaking individual units. The process is sufficiently flexible to allow for assessment to occur on campus or off campus. There are no licensing outcomes associated with this program.

Section 3.0 – Clients and Support The target group consists of Student/client a) Mature age people looking at upgrading or enhancing their business skills group(s) to gain employment b) Post year 12 students c) Those in the workplace looking to either gain recognition or develop business skills This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Specific student/client needs and support services available for the identified student/client group(s)

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Job roles Administration Assistant Clerical Worker Data Entry Operator Information Desk Clerk Office Junior Receptionist. Support services such as additional learning material, increased learning opportunities, learning technological aids, time adjustments for completion of tasks are available as individually negotiated.

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Training and Assessment Strategy General TasTAFE support services

TasTAFE provides a range of support services including: • language, literacy and numeracy support; • disability support; • child care support; • financial advice; • Aboriginal and Torres Strait Islander support. Further information is available in the Student Handbook, Student Information Brochure and the TasTAFE website.

Transitioning arrangements for students (as applicable)

Not Applicable

Entry requirements

There are no formal entry requirements for this qualification

Selection process

Preferred pathways for candidates considering this qualification include: BSB10112 Certificate I in Business or other relevant qualification/s OR with vocational experience assisting in a range of work settings without a formal business qualification. Students who have no previous computing experience will be referred to the Foundations Program as it is essential for students to have basic computing skills, including how to access and use the internet and email. All students undergo a suitability process prior to enrolment.

International Student support

Not Applicable

Section 4.0 – Training and Assessment Arrangements Recognition

Recognition in the form of RPL and Credit Transfer is offered to students.

Training delivery

Training will be delivered via students accessing learning and assessment resources flexibly online off campus or through attending any TasTAFE campus. Detailed information about the structure and sequencing of this program is outlined in timetables, delivery plans and lesson plans located at :O:\PostYear10\Statewide\Business & ICT North West Shared

Assessment

Training resources are located at: https://casas.tas.edu.au/vle/index.phtml A range of assessment methods are used for each unit or cluster of units when assessing competence. Assessment methods used for this program include: • •

Assignment tasks/Case Studies Knowledge assessments/quizzes

Assessment activities have been developed to meet the specific evidence requirements of each unit of competency as per the Training Package/Course details. TasTAFE Assessment Packages consist of various components including

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Training and Assessment Strategy assessment tasks, instruments, student and assessor instructions, evidence criteria, competency mapping, decision making rules and recording and reporting requirements. Assessment resources associated with this program including assessment plans and assessment packages are located on https://casas.tas.edu.au/vle/index.phtml or at: O:\PostYear10\Statewide\Business and ICT NW Shared\Certificate II in Business Flexible Assessment activities have been developed to meet the specific evidence requirements of each unit of competency as per the Training Package/Course details. TasTAFE utilise Assessment Packages that include the following components: assessment tasks, instruments, student and assessor instructions, evidence criteria, competency mapping, decision making rules and recording and reporting documents. As per the ASQA Direction, TasTAFE will retain all completed student assessment items/work for a period of six months from the date competence was achieved. All assessment resources associated with this program including assessment plans, assessment packages and validation schedules and records are located at

https://casas.tas.edu.au/vle/index.phtml The assessment resources have been mapped against each unit and meet the unit requirements. The Quality Assessment System and associated templates are located on the TasTAFE Intranet. Both pre-assessment validation of assessment packages and post-assessment validation is undertaken.

Assessment validation

The Quality Assessment System, Assessment Validation Schedule Template and Pre and Post Assessment Validation Checklists are located on the TasTAFE Intranet and outline the requirements of TasTAFE to systematically coordinate and validate packages. Evidence of pre and post assessment validation for this program is located at O:\PostYear10\Statewide\Business and ICT NW Shared\Certificate II in Business Flexible

Monitoring arrangements and continuous improvement

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Future validation sessions have been scheduled for July 2015. The Assessment Validation Schedule for this program is located at :\PostYear10\Statewide\Business and ICT NW Shared\Certificate II in Business Flexible TasTAFE is committed to the ongoing monitoring and improvement of programs to ensure that student and industry needs continue to be met. A range of feedback and evaluation methods are utilised for this program and include:

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Training and Assessment Strategy strategies

• • • • • • •

The Quality Indicator Learner and Employer Questionnaires; Teaching team specific student feedback processes (end of unit, end of course evaluations); TasTAFE Feedback Centre accessed via the web (http://www.tastafe.tas.edu.au/current/rights-and-responsibilities/feedback/); Feedback from teaching staff (documented in meeting minutes); TasTAFE internal audits; External audits; Industry consultations and feedback.

Feedback is collected, analysed and actioned on a planned and systematic basis. Identified actions are documented in teaching team Continuous Improvement Plans. The TasTAFE Continuous Improvement Policy and Guide are located on the TasTAFE Intranet. Pathways include: 1. Certificate III 2. Traineeship

Pathways

3. Workforce – entry level Section 5.0 – Human and Physical Resources Training and assessment staff delivering this program

All trainers and assessors must meet the training and assessment and vocational requirements specified in both the Standards for NVR Registered Training Organisations (SNR) and the relevant Training Package/Accredited Course. TasTAFE trainer/assessor and competence policies and procedures are located on the TasTAFE Intranet. TasTAFE has documented procedures in place outlining the training and assessment and vocational competence requirements of teachers including requirements for those teachers delivering training under supervision and co-assessing. Competence is verified and documented as per the procedure and evidence of continued competence development and currency is monitored by Educational Team Leaders. Educational Team Leaders are required to retain up to date files for each teacher. Trainer(s)/Assessor(s) delivering this program

Kim Peisker

Partnering Agreements

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Training and Assessment Competencies (TAE) confirmed

Vocational Competencies and Currency confirmed

TAE

YES

N.A.

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Training and Assessment Strategy

Resources and equipment requirements

As part of TasTAFE’s program planning and development processes, teaching teams undertake a review of all required resources/equipment and facilities. This process ensures that required resources and equipment have been identified and will be available to deliver selected units. The resources and equipment identified for this program are listed in the Qualification/Course Resource and Equipment Checklist located at O:\PostYear10\Statewide\Business & ICT North West Shared\TAAS\2015\Business Students are advised prior to enrolment that to study online and off-campus they need access to a computer, an email address and the Internet. The Computer will need to have Microsoft Office installed. TasTAFE can provide a flexible learning environment with access to these resources at most regional campuses. As part of ongoing improvement activities and industry consultations, TasTAFE teaching teams consult with industry to ensure that resources/equipment and facilities utilised for programs meet current industry standards. Teams retain documented evidence of consultations.

Section 6.0 - Administration Stakeholder consultation strategy

This Training and Assessment Strategy has been developed in consultation with industry. Industry members consulted include: • Deb Spillane, MeadCon • Jackie McDougall, Devonport City Council • Daryl Connelly and Peter Murden, Cradle Coast Innovation Industry and other stakeholder consultations occur on an ongoing basis throughout the year. Evidence of industry consultations and resulting actions is documented. Ongoing consultations with stakeholders assist in evaluating the course and identifying opportunities for improvement.

Educational Team Leader(s) responsible for updating this TAAS

Aileen Powell

TAAS Review Date

February 2016

This document was created using TAAS template Version 3.0 (13/10/2014) produced by Quality Management and Compliance. Version History: Date

13/10/2014

Document created:

Changes made Additional information re full qualification and selected unit requirements, additional examples of evidence included, removal of the reference to TasTAFE general support services, details of supporting documents that must accompany TAAS, reference to the retention of completed student assessment items, addition of ‘Training and Assessment Sequencing Plan’ in Appendix.

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Training and Assessment Strategy Appendix A Training and Assessment Sequencing Plan

This plan details the order that units or clusters of units are delivered, including details of the weeks/dates students will undertake assessments. Refer to the example below.

Week, Day or Date

Training Activity including details of relevant units

Assessment Activity

Flexibly delivery and study options will create different training plans for each student, based on individual requirements and timing of initial enrolment. Enrolments in Stages are available throughout the year – Stages are also flexible and can be adjusted for individual students – so this sequencing plan is designed to offer units in clusters (Stages) with progression through the Stages as Assessments for the units are completed – for a student who has sufficient time to manage nominal hours offered for the qualification. Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6 Stage 7

BSB20112 Version1 2015

BSBWHS201A Contribute to health and safety of self and others BSBWOR202A Organise and complete daily work activities BSBITU201A Produce simple word processed documents BSBCMM201A Communicate in the Workplace BSBIND201A Work effectively in a business environment BSBINM201A Process and maintain workplace information BSBINM202A Handle mail BSBCUS201B Deliver a service to customers BSBITU202A Create and use spreadsheets (or on completion of BSBITU201A) BSBSUS201A Participate in environmentally sustainable work practices BSBSMB201A Identify suitability for Micro Business TLIP2029A Prepare and process Financial Documents

On flexible completion of learning tasks & activities applicable to the unit, Assessments are available. Upon enrolment and throughout the course timelines, Students are advised that all learning and Assessments must be completed by 27th November 2015. Due to the course being offered on a flexible basis, each student will have a different timeline to reach Assessment, based on their study time and capabilities.

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TasTAFE

Training and Assessment Strategy Appendix B BSB20112 – Certificate II Business Statewide Online 2015 Students require: • Personal computer and internet connection • Personal email address • Access to the Microsoft Office suite of programs – version 2010 or 2013 • USB memory stick Unit

Unit Name

BSBWHS201A

Contribute to health and safety of self and others

BSBCMM201A

Communicate in the workplace

BSBCUS201B

Deliver a service to customers

BSBIND201A

Work Effectively in a business environment

BSBINM201A

Process & maintain workplace information

BSBINM202A

Handle Mail

BSBITU201A

Produce simple word processed documents

BSBITU202A

Create & use spreadsheets

BSBSMB201A

Identify suitability for micro business

BSBSUS201A

Participate in Environmentally Sustainable Work Practices

BSBWOR202A

Organise & Complete Daily Work Activities

TLIP2029A

Prepare & Process Financial Documents

BSB20112 Version1 2015

Resource

Availability

Accessed through student access from TasTAFE Fronter to Catapult E learning – Online learning resource, tasks, activities & assessment.

Student access to TasTAFE Moodle resources developed by Gay Walsh (Teacher) using Watsonia learning resources. – Online learning – tasks, quizzes, activities and assessment.

All Unit Resources are Accessed through TasTAFE Fronter:https://casas.tas.edu.au/vle/index.phtml with student log in provided on enrolment into the relevant unit or units. Students are able to access the learning resources using their unique log in detail from time of enrolment until 27th November 2015 or until their enrolment is withdrawn – which ever date arrives first.

Accessed through student access from TasTAFE Fronter to Catapult E learning – Online learning resource, tasks, activities & assessment

Last update: on 2 February 2015 by Kim Peisker Page 8 of 8 BSB20112 TAAS v2 2015