TABLE OF CONTENT I.

Executive Summary

II.

Training Rationale

III.

Day 1 Training Proceedings: The Sphere Project a. b. c. d. e. f. g. h. i. j. k.

IV.

Preliminaries Workshop Opening and Introduction Current trends and gaps in disaster- Philippines ( ref. Typhoon WASHI) Quality and accountability Initiatives Birth of Sphere and HAP Humanitarian charter: Principles and legal instruments Application of Tools in addressing WASH Application of tools in addressing Food & Nutrition Application of tools in addressing Shelter and NFI Application of tools in addressing Health Action Brainstorming

Day 2 Training Proceedings: HAP a. b. c. d. e. f. g. h. i. j. k.

Simple Recall Definition of HAP Introduction to HAP Benchmarks Benchmark 2: Staff Competencies Benchmark 3: Sharing Information, Targeting Benchmark 4: Ensuring Participation Benchmark 5: Handling Complaints Benchmark 6: Learning and Continual Improvement Benchmark 1: Delivering Commitments Wrap Up Applying Sphere and HAP: Next Steps

V.

Evaluation Report

VI.

Appendices a. Agenda

LWR |Sphere and HAP Refresher Workshop

2

EXECUTIVE SUMMARY In the recent natural disasters in the Philippines, it was evident that complexities and frequencies are increasing and posing greater risk for the population. Thus, delivering good quality services continues to be a big challenge. Being committed in responding to humanitarian crisis, Lutheran World Relief (LWR) always strives to improve the quality of the response and enhance accountability in actions to minimize the sufferings of people affected by disasters. In this regard, LWR Philippines organized a two-day refresher training on Sphere and HAP cum consultation workshop with basic purpose to update the non-government organizations, international nongovernment organizations, and government agencies with the Sphere and HAP specifically on the upgraded tools for practical application of international standards. The training is a continuation of LWR’s effort in 2010 in which it trained Sphere trainers in the country. Specifically, the training aimed to link the current humanitarian challenges faced by different actors during emergencies to quality and accountability, appreciate the Sphere Standards for improving quality of humanitarian service, and appreciate ways to improve accountability through HAP Standard. The two-day training was divided into two major sessions namely on Sphere and the other on was on HAP. For Day 1 the participants were able to recall actions and personal experiences on the recent disaster that hit the country- the Tropical Storm Washi. They identified the issues and linked these to some solutions guided by various quality and accountability initiatives particularly along Sphere. The basic profile and principles of Sphere were tackled but most importantly the participants were able to learn the four major technical areas of Sphere namely WASH, Food and Nutrition, Shelter and NFI, and Health Action. For Day 2, the participants were able to understand HAP and its benchmarks or systems. There were six benchmarks that were tackled in details. Various learning methodologies were employed for participants to fully grasp the message of the initiative. After the session, an application and planning for next steps took place where the group decided to form a Small Working Group (SWG) that will help ensure continuity of the effort. Initially, the group agreed to draft a working paper on moving forward. Inputs from various agencies such as that of the government and private sector will be considered once the draft will be finalized. In general, the training was a big success. It was appreciated and the willingness among the participants to expand its application is very high. Although, majority of them preferred a much longer duration but still it was a great accomplishment.

LWR |Sphere and HAP Refresher Workshop

3

Day 1 PROCEEDINGS

THE SPHERE PROJECT A. Preliminaries A total of 23 participants from various sectors attended the training. Of this number 13 were from nongovernment organizations, 9 were from international non-government organizations, one from the government agency specifically the Department of Social Welfare and Development Region X, and 5 LWR-trained Sphere trainers. Each participant was given an identification tag, and training kit that contains training materials, training agenda, and some LWR promotional materials like brochure and what leaflet.

B. Workshop Opening and Introduction  

Audiovisual for opening prayer Welcome note by Femia T. Baldeo

The prayer sets the mode and tone for the training. The theme of the prayer was the natural disaster and the situation of survivors, in all that we do as part of emergency relief we should always think the vulnerable groups in times of disasters. To lessen their vulnerability we need to have common standards on assistance that they need. LWR team welcomed all participants for this training with a hope that it will come up with some concrete support and affirmation of our commitment for sphere as a guiding principle for humanitarian aid 

Introduction

Subhashis Roy, the resource person, briefly introduced himself and then the participants have been invited to introduce themselves also. They were asked to give their names, organization, emergency response experience, and their Sphere knowledge.

C. Current Trends and Gaps in Disaster- Philippines ( ref. Typhoon WASHI) The session started with a discussion on Haiti earth quake which is said to be one of the deadliest disasters in the world wherein huge number of people were affected. After the disaster there was a term evaluation by OCHA. They looked at the situation, the progress that has been made, and results after four months of the disaster. To have a full glimpse on the disaster, the participants have viewed a video documentation. After the video presentation, the participants were asked to list their emergency response experiences for last four years. They were also asked to identify some humanitarian issues and challenges encountered when responding to disaster. The following were some of the issues that participants have shared; 1. Lack of proper coordination among agencies 2. Delays in providing early recovery and rehabilitation interventions just like the school buildings in Haiti 3. Mechanism to complement resources and initiatives. It was observed that some agencies are responding on their own and these overwhelm the survivors. 4. Determining of proper assistance that the community really need of. What is really the priority? 5. Capacity of the organization to respond 6. Absence of initial rapid assessment that defines the real need of the community. Many organizations would come without even asking what really the needs are and without considering the many facets of vulnerabilities. 7. Communication breakdown LWR |Sphere and HAP Refresher Workshop

4

8. Access to community due to damaged infrastructures ( bridge collapses) 9. Transparency of funding / donations. What has happened to Haiti after pouring all the money? 10. Availability of accurate and consistent data on the affected population, active humanitarian agencies, and the numbers provided with relief assistance. 11. Duplication of humanitarian assistance. INGOs do not want to duplicate works. The discussion concluded with a common issue as “preparedness” that is missing in all the points presented. The resource person processed the sharings and said that there will always be the confusion on issues of coordination, mechanisms and sharing of resources if the impact and intensity of disaster is increasing. There is a great need of common platform where stakeholders can share their experiences and build a common goal. To improve this coordination mechanism, one needs to find solutions for the issues being raised. Taking stock of another example as Rwanda genocide where various organizations worked for the community and the results were really overwhelmingly disappointing. It was emphasized that whoever survives, there is always the right of life with dignity. To fully reflect on the situation, all participants have been requested to refer the report and offer the availability of report upon request.

D. Quality and Accountability Initiatives Quality and accountability initiatives provide a framework to all humanitarian agencies to improve the systems and services. Session started with question-answer exercise with the help of Q&A Logos. The participants identified only the HAP and Sphere Project. The rest, it is their first time to hear or see them. The exercise sets the stage for brief discussion on major initiatives because these initiatives can provide answers to the most of the humanitarian issues. The participants were grouped as the initiatives and after in-depth discussion at group level, learning were shared in plenary. Coordination Sud

HAP    

Coordination SUD is composed of French NGOs. It developed five principles that work around humanitarian assistance  Humanitarian ethics  Governance within the agency  Human resources management  Project cycle  Role of affected populations



Network of humanitarian agencies Emphasize accountability to beneficiaries Has the authority to accredit organization Standards on humanitarian work is internationally accepted Has quality monitoring system of humanitarian work

People in Aid    

 

.

ECB  

Code of Good Practice Seven principles with indicators Good practice in the management of aid workers and volunteers Continuous improvement on HR practices, stakeholders engagement, measure improvements

 

 

Impact assessment Improving the speed quality and effectiveness of emergency response Improved accountability of people affected by disasters Staff capacity

ALNAP It is a learning network of humanitarian agencies with 57 full members and 700 observer members. Developed evaluation framework of humanitarian action using the ALNAP pro-forma Produced learning output like annual review, database, papers on lessons learned, and practical tools Focus on capacity building on evaluation skills LWR |Sphere and HAP Refresher Workshop

5

E. Birth of Sphere and HAP The session started with introducing the 2011 Sphere handbook version. A brief power point presentation has helped the participants to learn the new chapter and new content that arrived in Sphere hand book.

Sphere

Cross cutting themes Humanitarian charter Protection Principles Core standards

WASH, Food & nutrition, Shelter& Shettlement, Health

The aim of Sphere is the quality of action directed on emergency response. In 1997, after the evaluation of Rwanda, discussion on quality of action ensued and as a result in 2000, the handbook was launched. In 2004 revised edition was developed. The 2011 version of the handbook is a result of series of consultations and a compilation of results of feedback of the previous version. Consultation took two and half years and participated in by 300 organizations, 650 technical expertises from 200 countries. The people practicing Sphere are the ones who provided the inputs to come up with a realistic revised version.

F. Humanitarian Charter: Principles and Legal Instruments The session on humanitarian charter started with a small group task to work upon a real life dilemma and link the same with humanitarian situations. The structure gives the content and information. It identifies the core principle that connects everybody. It speaks about the role of community in disaster, expectations from the state as primary and the biggest stakeholders and the role of national and international non-government organizations Humanitarian imperative speaks about all possible steps that should be taken to alleviate sufferings of the people affected by disaster Principles : Right to Life with dignity, Protection

G. Application of Tools in Addressing WASH LWR |Sphere and HAP Refresher Workshop

6

The session WASH technical chapter started with a scenario where one thousand people were affected by a disaster and their livelihood and shelter were lost. Survivors went to evacuation center which is far from the town proper. Water source from a river bank is found in the area. The exercise was to identify the services necessary for meeting the basic needs. Planned Services ( as per participants):  Provide clean water for drinking  Get water from the river and test its potability  Find alternative water should the river water is not potable  Give bottled water  Install water points like taps, bladder, and tanks  Build latrines  Provide water containers  Put up garbage cans Water  Set up a washing area point  Buy washing machine

Latrine

Linkages with Sphere Standards and indicators:

Water Supply

Hygiene

Vector control , solid waste and drainage

Availability of drinking water-15 lt./person/day

Availability of 250g bathing and 250g laundry soap ( one /per/month) Availability of menstrual hygiene Timely access to hygiene materials, training and information Are latrines/soak pits are away from 30 mt Each toilet/20 people

Are people being trained/aware about water born or vector born diseases

Distance of water point less than 500 mt. Queueing time is less than 30 minutes Water source- Gravity water/tap/open well Maximum no. of people /water source Is there any water safety plan for source to reduce contamination at different levels Availability of 2 narrow neck/cover water containers of 10-20 litres. Accessibility of wash basin / 100 people

People have insecticide treated mosquito net People have disease safety plan

Distance of toilet is not more than 50 mt

Environment has not been littered by solid waste Availability of refuse container and having access to communal refuse pit within 100 mt 100 litre of refuse container /10 household

Separate toilets for women and men

availability of drainage system

water

point

Hand washing has been promoted in the locations

Timely access to water, LWR |Sphere and HAP Refresher Workshop

7

training and information The standards and indicators were discussed and the approach of its application. Mr. Roy represented the standards in form a tool to use for conducting emergency response audit. The same tool has been used in January 2012 in Cagayan de Oro and shared the results with the participants.

H. Application of tools in Addressing Food & Nutrition The session started with a video presentation. Mr. Roy, resource person showed the LWR’s assessment on food in typhoon Washi affected villages in Cagayan de Oro. He asked each table to identify the issues and the necessary solutions to address the issues. Some of the issues raised during the discussion and possible tools were presented through Sphere handbook are,

Issues 

Sustain awareness raising on proper food storage

Application- Tools Tools for Accessing to culturally acceptable food food transfers tools ( Mass feeding, dry ration, dry food)



Low cost



In adequate food



Quality and Quantity



Lack of cooking utensils

Tools for food types : Food in form of Cereals/tuber,pulse/animal products and fat sources Tools for inclusion Iodized salt by all. Tools for Access to fish/egg etc. Participation tools for food selection



Lack of Nutritional add



Lack of Coordination

Tools for Program design include access to water, cooking fuel and processing equipments. Tools to determine " Fit for Purpose"



Corruption in food delivery



Information sharing

Tools for complaint handling.

Tools for supply chain management Food distribution -report tracking system is available

It has spurred during the discussion that in an emergency response, there is always the consideration of an opportunity cost. If the intervention will cause further harm in the community, then that will be another cost. This cost is no longer consumable and will only put risk in the community. Everybody should take a strategic decision on where and what to invest. Cost effectiveness is fine but there is also a need to consider the opportunity cost. Developing a pool of different people with unique focus like nutrition or food distribution is also a good step to have a common pool of resources and sources of advices for a collaborative effort. To develop local capacity and expert in local context will be very helpful to effective delivery of humanitarian LWR |Sphere and HAP Refresher Workshop

8

assistance to survivors. However it is not possible for one person to manage all the concerns. There is really a need for local hands. Sphere standards and indicators are found useful in developing tool for calculating the nutritional intake, addressing malnourishments, food ration estimation for evacuation centres and effective food distribution techniques and livelihood planning,

I. Application of tools in Addressing Shelter and NFI The session starts with an game called “ Where is Ms Memboo. Participants were asked to line and form a U-shape. To energize, they were tasked to relay the question Where is Meeboo while placing their lips inside their mouth. The participants at first were hesitant to follow as it was awkward to perform it. However, along the way they really enjoyed the game. After the game, the participants were asked to visit the displayed non food items and identify the missing items. The given items were the following; (1) children’s clothes, (2) cooking utensils, (3) bedsheet, (4) blanket, (5) pail, and (6) match. They were given 15 minutes to do the task. Below are the identified missing items from each group;

Group 1 Discussion 1. 2. 3. 4. 5. 6. 7. 8. 9. 12. 13. 14. 15.

Laundry soap Cooking pot Kettle Slippers Clothes Plastic Sleeping mat Diaper Water container Underwear Stove with fuel Malong Garbage bag

16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28.

Knife Pillow Flashlight Spoon Fork Plates Caps Glass Basin Shampoo Nail cutter Clippers Comb

Group 2 Discussion 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Plates Flashlight Feeding bottle Cooking pot Mosquito net Pillow Layette Stove Knife Slippers

12. 13. 14. 15. 16. 17. 18. 19.

Drinking glass Food container Spoon Fork Container Firewood Clothes Thermos Underwear

Possible tools to be used for remembering the basics of Shelter, settlement and NFI

Emergency Shelter - Audit Tools Emergency Shelter tools: site selection, facilities and accommodation options Emergency shelter tools for merging the standards of water, hygiene, food, nutrition and health Emergency Shelter for inclusive approach : Separate provisions for women and men Emergency shelter: Some customized provisions for elderly, disabled, HIV/AIDS, children. Emergency shelter toolspoles/framing materials

Fixtures and other items ( plastic sheet with rope, tools, fixings, timber

LWR |Sphere and HAP Refresher Workshop

9

Tools- Shelter for meeting Culturally acceptable norms are met Tools for ensuring that covered area has provided space for sleeping, washing, dressing, food reserves, water, key assets, cooking. Tools for ensuring Participation for new shelter designing Locator monitoring tools

J. Application of tools in Addressing Health Action The training proceeded on the session on health. Mr. Roy once again presented the LWR’s findings on its assessment of health situation in tropical storm Washi affected areas in Cagayan de Oro City. Major highlights were the pregnant and lactating mothers. Like for instance for food, they must be provided with double ration. One must double their food ration. For non-food items, insecticide treated nets are better for pregnant mothers.

Tools for Health Services Checklist : Emergency centre : presence of health care services Checklist : Special provisions for women, children, elderly and HIV/AIDS Infection control and safety at health care centres Tools for inventory management : Medicine/drug/essentials inventory and regular supply Tools for Communicable disease- all measures of Water supply, hygiene, shelter, food are in place Tools to provide special attention for malaria- IRS, LLINs Disease surveillance tool kit Tools for ensuring Treatment of infectious diseases are available Tools for detecting cases with Pneumonia, malaria and TB to be attended properly as there might be cases prior to disaster and needs follow up services. Tools for Outbreak investigation and response plan available Detection tool kit for Disease outbreak happened/declared due to Cholera- 1%, Shigella Dysentry-1 % , Typhoid, malaria- less than 5%, measles - 2-21 % Tools to apply Early warning system exist in case of outbreak detection Children received vaccines- measles, Vit-A drop, , DPT, Health tools for ensuring health status of Children under-5 with Diarrhoeal problem have received ORS and zinc supplementation

LWR |Sphere and HAP Refresher Workshop

10

Tools to explore provisions of Psycho- social kit and services. Day 2 PROCEEDINGS

HUMANITARIAN ACCOUNTABILITY PARTNERSHIP (HAP) A. Simple Recall The second day of the training started with a topic recall. Mr. Subhashis Roy introduced a paper ball game where participants passed a paper ball to their co-participants and tasked to ask question related to the provided topic discussed on Day 1.

B. Definition of HAP

The session proceeded with the definition of HAP. The participants have reflected their understanding on different terms such as “ Humanitarian”, Accountability and “Partnership” and then it has been linked to the definition of HAP- hand book. Some reflections and their connections to HAP book are listed below, Humanitarian: It means promoting services for the welfare of survivors. In this situation rich and poor are in the same position because they have lost their properties. It talks about rights. In general HAP mentioned that humanitarian action is assistance, protection and advocacy actions undertaken on an impartial basis in response to human needs resulting from complex political emergencies and natural hazards (ALNAP).

The Humanitarian Accountability Partnership (HAP) International was established in 2003 to promote accountability to people affected by humanitarian crises through selfregulation and quality assurance. As of July 2011, HAP has 76 Member agencies, with 59 full members and 17 associate members ranging from multi-mandate organizations to institutional donors. In 2007, HAO developed the first international standard designed to assess, improve and recognize accountability and quality of humanitarian programmes. HAP 2010 Standard in

Accountability: Accountability means the use of power responsibly. Accountability and Quality Management While transferring power from one sector to another, sometimes it resulted to some anomalies. HAP says that accountability is the means through which power is used responsibly. It is a process of taking account of, and being held accountable by, different stakeholders, and primarily for those who are affected by the exercise of power. Partnership: Partnership said that it means working together, coordination, relationship, arrangement, and sharing. The purpose of partnership is primarily complementation. Every organization is not fully equipped to achieve a desired goal. Partnership means shared values, resources, and understanding to achieve a common goal. It is a formal arrangement for working jointly to achieve a specific goal, where each partner’s roles and responsibilities are set out in a written agreement. Different organisations have different types of partners. For example, the members of associations or membership organisations that meet this definition may also be partners. In a nutshell, the session concluded with a common understanding about these 3 words which is simply to provide services to survivors and welfare of people through partnership where resources are shared and power is transferred responsibly. It talks about the system while Sphere talks about the process.

LWR |Sphere and HAP Refresher Workshop

11

C. Introduction to HAP Benchmarks Mr. Roy introduced the session by emphasizing to work with the system along with the process and to achieve these, usefulness of HAP benchmarks. HAP speaks about the system at the institutional level. One must discuss with leadership team at organizational level before introducing the systems. HAP 2010 Booklet indicates six benchmarks. The first benchmark states about establishing and delivering of commitments. It is also a system of coordination. The second one talks about the staff competency. HAP believes that increasing staff competencies also increases empowerment of an organization. The third benchmark is all about sharing information. The fourth one speaks about the participation of the community at different levels. Fifth is about complaint handling. Last but not the least is the learning and continual improvement. Briefly the content of HAP-2010 version has been discussed with all participants   

  

History: Revisions and changes made. Purpose and Scope: Why the need for standard on HAP Normal Certification of HAP process o Declaration as non-profit organization o With financial accountability of system o Organizational framework of commitment Mini Audit conducted by HAP people Definition of Terms Ten Principles of Accountability

D. Benchmark 2: Staff Competencies: Narration : Staff contribution in disaster response planning including camp management, implementation, monitoring, evaluation and risk reduction. To discuss the first benchmark, each group was asked to write their basis in saying that a staff is competent and then each group presented their thoughts in plenary. Some of the thoughts are as follows,

Competent staff poses following qualities:

-

Cultural or gender sensitivity Commitment Trained and having experience Service oriented Knowledge of local area Technical expertise Know and practice the Code of Conduct Community work experience Communication skills

The session concluded by explaining the points that benchmark-2 needs to emphasize. It says that an organization should define staff competencies and document it because once it is documented one will know clearly the expressed commitment. Further it says that whatever skills are required, it should be declared, defined, and documented in organizational documents. One of doing this is through formulating a job description and recruitment process. Another is a written Code of Conduct. This document must not only be developed but also be reviewed regularly and practiced by all staff. HAP advocates the practice of Code of Conduct. One should have the mechanism to make it practical. A performance appraisal review system will be of big help. LWR |Sphere and HAP Refresher Workshop

12

E. Benchmark 3: Sharing Humanitarian Action

Information, Targeting: Bring Transparency in

To discuss the next benchmark, the Sphere trainers from each group were tasked to ask question to their group mates. Through this quiz, participants have learned the various important points that HAP has suggested at institutional level. A. First Round Group 1 Answer

The organization ensures that the people it aims to assist has access to what? Timely, relevant, and clear information

Group 2 Answer

_______ certifies the processes of sharing information Organization

Group 3

What is the sharing requirement for a partner towards the community in terms of sharing information?

Answer Discussion

Group 4 Answer Discussion

Group 5 Answer Discussion

It is very important because everybody has different perceptions. Whenever one is developing a system on sharing information it should be clearly defined so that the community will remember it. True or False. 3.4 The organization must ensure that its staff identified itself to people it assisted and to other stakeholders. True It is the organization’s responsibility to develop system within information sharing system so that the staff can connect to people that they work. There are different ways of interpreting the word Connection. One example is the engagement of the differently able persons. One needs to consider this in the system. What about organizational profile? The organization need to share with the community the organizational profile, project information, role of the partner (who is doing what).

B. Second Round Group 3 Answer

In entering an agreement with partner, the organization has to share the information in what manner? Publicly

Group 5 Answer

What are some of the means of verifications that one has shared an information? Face to face interview, in-depth interview, and observation

Group 4

As an organization if your partner has limitation in achieving the requirement, what should you do? Improve

Answer

LWR |Sphere and HAP Refresher Workshop

13

Group 2 Answer

Why is there a need for an organization to work with partners in gathering information? Improve knowledge

Group 1 Answer

What information do we want to share with people or the community? Contact details, organizational profile, identification of staff

The winners of the exercise were Group 1 and 5.

F. Benchmark 4: Ensuring Participation: Ownership from community for better results Each group were given a specific topic under this benchmark and should come up one key message and an example of organization that illustrates the point.

Group 1:

Topic 4.1 Message :

The organization shall define and document the processes through which it will:

Example

-Identify the people it aims to assist and their representatives, referring to gender, age, diversity and special needs; and -Enable women, men, boys and girls that it aims to assist, and other stakeholders, to participate in different stages of the project.

Group 2:

Topic 4.2

The organization shall develop and put in place processes appropriate to the context so that the people it aims to assist and other crisis-affected people provide feedback and influence: -initial assessment; -project design, deliverables, criteria for selecting target groups and the selection process; -project implementation; and -monitoring and evaluation

Message

Example

Need of institutional principle of inclusiveness Consultation with indigenous community at all project levels to ensure applicability of the project to their community. There is a need to reflect this in the organizational documents like vision-mission or in the operational plans because in this way this action will be institutionalized and implemented.

Community participate in the whole process (all project management cycle) is the key to successful project development Community representative in project management team to assure that decisions are validated. One must ensure that the representative is really from the community. However, to ensure that the community representative is included in project management, documents testifying participation is needed such as monitoring and evaluation guidelines or manual and capacity building plan.

LWR |Sphere and HAP Refresher Workshop

14

G. Benchmark 5: Handling Complaints: Feedback for Problem Solving The session started with a review exercise on Bench Mark-5 and then participants were asked to reflect their thoughts through role play on five major topics; Each group was given an assigned topic and asked to portray its message through a role play. Topic 1:

The organization shall define and document a complaints procedure

Topic 2:

The organization shall identify and put in place complaints procedures that are based on the preferences of the people it aims to assist, staff and other stakeholders, after consulting them.

Topic 3:

The organization shall ensure that the people it aims to assist, staff and other stakeholders understand the complaints procedure.

Topic 4:

The organization shall ensure that it handles complaints in line with its procedure and that it acts upon complaints.

Topic 5:

Partners to agree on how they will raise and handle complaints against each other in a safe and accessible way, and to put this agreement into practice.

The session concluded with a discussion on generic model of complaint handling.

H. Benchmark 6: Learning and Continual Improvement: Capacity building plan The session proceeded with the sixth benchmark. The discussion has revolved round the need for an organizational plan for continual learning. The plan is important for each and everyone. It is not just short term but long term duration also for continual learning. Regular monitoring of the continual learning process gives benefits to the whole process and this should be part of organizational mandate. The organization must go back to policies, procedures and norms of the organizations in its human resources policy. If one does not have the plan, it should be advocated and discussed with the management team. The organization must be proactive in developing the capacity of the staff so that it can get a second line just in case of emergencies. Mr. Roy shared about Cash Transfer Program (CTP) in the Philippines where they can learn the module from their website. After learning this one can easily modify the policies and procedure of service delivery.

I. Benchmark 1: Delivering Commitments Mr. Roy facilitated the session and described the benchmark using a framework. Every member of organization needs to contribute and that includes the leaders, manager, implementers, and evaluators in developing the organizational framework of commitment. It is simply Q&A part that needs to be mainstreamed in the organizational policies. The framework is called as Humanitarian Accountability Framework or HAF.

LWR |Sphere and HAP Refresher Workshop

15

J. Wrap Up & action Planning : Applying Sphere and HAP: Next Steps

Issues, concerns, and challenges

The best of what might be

Capacity, system, resources, coordination

Information sharing for basis of joint response during emergencies in “common areas” of operations

Learning networks of INGOs, NGOs, and government agencies Sharing of knowledge resources through emails Sphere working group (IIRR, UMCOR, CERD, MFI, OXFAM, CRS, KASILAK) to draft working paper. Private sector to provide inputs. Institutional “buy-in” commitment mainstream

Tapping ToTs to provide orientation to other NGOs as resource persons

Sphere Refresher Training

Adoption of Sphere and HAP in current disaster response especially on shelter

Trainers’ Training on Sphere and HAP II

Training for NGOs on Sphere and HAP Customize Sphere and HAP modules for camp managers, volunteers, and other community organizations

Integrate Sphere and HAP in local DRRM plans among LGU as a concrete response to RA 1014

Adoption of Humanitarian Accountability Framework (HAF)

Sphere for LGUs / DSWD Advocacy of Sphere visa-vis DRR planning of LGU Conduit review of partner-LGU, DRR contingency plans vis-avis Sphere

Create Sphere and HAP network composed of INGOs, NGOs, and GOs

Ms.Femia, CD, LWR-Philippines facilitated the action planning session. . Before proceeding, Femia had an illustration first of the rationale of the activity and its desired future plans.

LWR |Sphere and HAP Refresher Workshop

16

EVALUATION RESULTS Training Content

Training Process and facilitation

-Timely; -Relevant; -Simplified; -Informative; -Clear content; -Unconventional; -Attained objectives; -Substantial and helpful; -Application of technical assistance; -Resource person is knowledgeable; -Applicable even in preparation stage ( before disaster); -Was not able to cover the entire content because of limited time; -Liked the discussion and exercise on Sphere minimum standards; -There are topics which are very broad and complex resulting to confusion; -Despite limited time, basic principles and practical matters were covered. -Provide guidelines on level of accountability and important things to consider;

Process Not boring; -Participative; -Clear language. -Video helps a lot; -Interestingly done; -SLE was excellent; -Dynamic and engaging; -Role playing is too long; -Transition of topics is very smooth; -Practical to the needs of the participants; -Like the simulation exercise on non-food items; -Help the participants to understand the topic in simple way; -Various methodologies within little time sustain the learning atmosphere; -Too fast however he spoke clearly that the participants can still understand; Facilitation -Creatively done; -Lively discussion; -Expert in the field. -Very clear explanation; -Good time management and breaks; -Excellent communication skills both verbal and non-verbal

Suggestions - Number of days should not be compromised for a very important training; - Conduct this kind of training in disaster prone areas especially in Region X to equip the duty bearers on Sphere and HAP modules; - Continue to impact knowledge to the people so that problems occurring during disaster response will be minimized; - Hoped to be informed of future activities and other vital information related to disaster risk reduction and emergency response; - HAP would be good if participants were top management representatives; - Add more food, lessen vegetables and more meat; - Continue the advocacy and bringing non-profit organizations and local government units; - LWR to provide refresher course to partner organizations, conduct audit and provide feedback to partners for reference; - Continuous learning on Spher and HAP including sharing among the participants; - Provide 2011 Sphere Handbook to the participants and trainers; - Conduct the training for three to five days; - Conduct Sphere ToT 2; - Involve local trainers in the next Sphere and HAP training facilitation; - Add session for participants to reflect on their own experience; - Follow up training for the topics not being covered;

The training ended with vote of thanks and certificate distribution. LWR |Sphere and HAP Refresher Workshop

17