Strengthening Synergy, Ensuring Sustainability
Sustainability Report 2014
Strengthening Synergy, Ensuring Sustainability
CONTENTS 1 About CCM
Chemical Company of Malaysia Berhad (“CCM”) is in the business of enhancing quality of life and our 2014 Sustainability Report serves as a tool to demonstrate to our stakeholders and other interested parties how we embedded this into our operations throughout 2014. This Report covers the period 1 January to 31 December 2014 on the key sustainability aspects of the CCM Group in Malaysia. It complements our 2014 Annual Report, which highlights the operational and financial aspects of our business. Together, these two reports aim to provide an objective, accurate and transparent overview of the Group’s performance in managing the economic, social and environmental aspects of our businesses. We have made every effort to ensure the measurements and claims in this Report were collated and reported as accurately as possible.
2 Preamble 3 Our Sustainability Policy 4 Safeguarding the Environment 7 Enriching Communities 11 Upholding Good Marketplace Practices 16 Bolstering Our Workplace Practices 22 The Way Forward
About CCM
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It’s about Enhancing Quality of Life At CCM, we make the business of enhancing the quality of life our business. With a foundation of over 50 years, we have built up a formidable reputation as a responsible, independent Malaysian company committed to providing sustainable solutions based on innovative sciences. Our Chemicals Division supports the region’s industrial, manufacturing and watercare sectors, and through CCM Innovative Solutions, we are the preferred supplier for polymer coatings for medical examination and surgical rubber gloves. Our Fertilizers Division feeds the plants that feed us while our Pharmaceuticals Division helps to establish a foundation of good health. Both the latter two divisions are the largest local manufacturers in their respective industries.
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CHEMICALS DIVISION
FERTILIZERS DIVISION
PHARMACEUTICALS DIVISION
Our Chemicals Division has been the leading industrial and specialty chemicals company in Malaysia for over 70 years. We have established a reputation as a chemical solutions provider involved in the manufacture, trading and development of a wide variety of general and specialty chemical products. We also offer a range of water engineering services for various industries particularly the nation’s potable water industry. Through CCM Innovative Solutions, we lead the polymer coatings market for medical examination and surgical rubber gloves.
CCM Fertilizers Division manufactures and trades a complete range of fertilizers for all crop needs. We offer total plant food solutions for the agriculture and home gardening communities. We also conduct soil testing and innovative research and development to maximise yields and ensure healthy crops, as well as to enhance the competitiveness of our products. Our research focuses on improving plant nutrient uptake especially for plantation and cash crops, tailoring our products to regional soil needs. We are the pioneer and one of the largest producers of compound fertilizers in Malaysia. Our Cock’s Head Brand of compound fertilizer is synonymous with quality fertilizers in the region.
CCM Pharmaceuticals Division develops, manufactures and markets generic drugs and branded pharmaceutical products. As a leading regional pharmaceutical manufacturer, our portfolio of products supports wellness for every stage of life from prevention to treatment and cure. We are the leading local pharmaceutical company in Malaysia and the first in the world to obtain the World’s First Halal Pharmaceutical Standard MS2424:2012. We produce over 200 generic drugs, including our award winning medications such as Omesec and Vascor. We also manufacture a range of over-the-counter brands which are well recognised by consumers in Malaysia. Going forward, we are focusing on expanding into specialty drugs and biopharmaceuticals, in niche therapeutic areas, as well as expanding our footprint in the ASEAN region.
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Preamble The CCM 2014 Sustainability Report underscores the Group’s commitment to doing business in a responsible and sustainable manner. The principles of responsible business are at the heart of CCM’s corporate strategy, ensuring long-term business sustainability and helping us embrace our duty to society.
As we go about our business, we are guided in every aspect of our operations by our Vision of “Enhancing Quality of Life”. This mandate is doing much to propel us forward and inspiring us to find new ways to help create a positive impact on the world around us. At the same time, we are abiding by our Mission of “becoming a responsible company committed to enhancing quality of life by providing sustainable solutions based on innovative sciences”. As we focus our efforts on fulfilling our Vision and Mission, we are working very hard to position CCM as a corporate citizen that gives a positive impact on society and the environment as well as moving progressively towards sustainable business growth. We inculcate the CCM Core Values in all our business policies and decisions, and ensure every effort is undertaken to make a positive impact
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on our stakeholders and preserve the environment. As we stride forward, all our actions are anchored on our core values of PETIRR (the acronym for Passion, Excellence, Teamwork, Integrity, Responsible and Respect) and upholding the tenets of Quality, Safety, Health, Hygiene and Operation Excellence. In 2014, we continued to enhance quality of life by implementing tangible and sustainable practices in the areas of the Environment, Community, Marketplace and Workplace. We rolled out proven initiatives and sought to introduce new ones all with the common goal of enhancing the quality of life of our stakeholders. These initiatives are spelt out in the respective sections of this Sustainability Report.
In managing our business in a sustainable manner, we have adopted a cradle-tograve approach which sees sustainable practices being implemented throughout CCM’s value chain, from our raw materials up to the end users. As we continue our journey of sustainable growth, we will look into good industry practices in the global Chemicals, Fertilizers and Pharmaceuticals fronts to inspire us. As CCM moves forward to establish stronger foundations for a sustainable future, we hope all our stakeholders will continue to lend us their steadfast support. We trust the CCM 2014 Sustainability Report will be an informative and inspirational read.
Our Sustainability Policy In furtherance of our Vision of “Enhancing Quality of Life”, the CCM Group of Companies is committed towards achieving sustainability that will benefit our stakeholders, the environment, our people and the communities in the territories in which we operate.
In achieving this, we shall:
Ensure that our activities, products and services, so far as is practicable, are safe to the environment and the health of the people;
Communicate this Policy to all relevant parties including our stakeholders, customers, employees and the local communities in which we operate.
Be committed towards the prevention of injury, ill health and pollution as well as towards environmental conservation;
Comply with all applicable statutory, regulatory and business requirements in the territories that we operate;
Optimise the use of natural resources to reduce our carbon footprint, and as far as practicable, practise energy efficiency throughout all our plants and facilities;
Continually review and improve our sustainability performance by encouraging innovative thinking and monitoring global economic, social and environmental trends, best practices, challenges and opportunities; and
Provide, as far as practicable, the appropriate resources in order to achieve our sustainability goals, objectives and targets;
Define our sustainability goals, objectives and targets and measure our sustainability performance against agreed targets;
Be committed towards full conformance to applicable quality, safety, health and environmental international standards;
Operate in an open, transparent and accountable manner;
Work closely with our stakeholders and local communities to further improve their quality of life;
Cultivate a diverse, inclusive and respectful workplace;
Everyone in the CCM Group of Companies is accountable and responsible for the successful application and compliance with this Policy.
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SAFEGUARDING THE ENVIRONMENT CCM has made a commitment to protect the environment by implementing a host of effective operational practices to reduce our environmental footprint. Our efforts to safeguard the environment also extend to educating community groups, particularly schoolchildren, about environmental conservation. The year 2014 saw us continuing to embed sustainable, environmentally friendly practices throughout our operations while collaborating on community-centred initiatives.
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Safeguarding The Environment
Initiatives such as E3R (Eliminate, Reuse, Reduce, Recycle) focus on efforts to reduce our dependency on natural resources.
Carbon Dioxide Emissions (“CO2e”) in Metric Tonnes
PROMOTING SUSTAINABLE PRACTICES In line with our goal of promoting sustainable practices within CCM, we are leveraging on initiatives such as the E3R (Eliminate, Reuse, Reduce, Recycle) initiative which focuses on efforts to reduce our dependency on natural resources. Our efforts to date have seen our staff doing away with plastic water bottles and styrofoam cups and turning to mugs instead. To mitigate our carbon footprint, we continue to measure carbon dioxide emissions (“CO2e”) from our operations. In 2014, the Group recorded an overall CO2e count of 127,645 metric tonnes (“MT”), a 1.67% rise from the previous year (2013: 125,511 MT). This increase was not due to a lack of initiatives to limit our carbon emissions, but rather it came on the back of an increase in production to meet increased market demand.
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CO2e Overall
CO2e Berhad
CO2e Chemicals
2013
2014
125,511.05
127,645.00
2013
2014
71.9
54.3
2013
2014
87,747
88,933 CCM receiving the CICM Awards for the various codes under its Responsible Care Programme.
CO2e Pharmaceuticals
CO2e Fertilizers
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2013
2014
18,187
16,854
2013
2014
19,505
21,803
Safeguarding The Environment
To date, the Rakan Alam Sekitar Programme has been rolled out in Sabah, Negeri Sembilan, Melaka and Johor which impacted about 1,500 students.
SAFEGUARDING THE ENVIRONMENT AND OUR CHILDREN’S FUTURE In line with our vision of protecting the environment as well as providing children with a holistic education, we continued our collaboration with the Ministry of Natural Resources & Environment to implement the Rakan Alam Sekitar (Friends of the Environment) Programme. The programme aims to educate primary and secondary schools students about the importance of environmental conservation so that these groups cultivate a responsible attitude towards their natural surroundings and water resources. In 2014, our Chemicals Division spearheaded the collaborative efforts that saw the programme return to Keningau, Sabah where it was first introduced in 2010. The year’s programme, which was launched by YB Tan Sri Datuk Seri Panglima Joseph Kurup, Minister in the Prime Minister’s Department, was followed by an informative talk on environmental protection and sustainability by the Department of Environment (“DOE”) Sabah. At the event, groups of children from five participating schools engaged in a colouring competition through which they illustrated their hopes for a healthier environment and a better future. The 2014 Rakan Alam Sekitar programme also involved the roll out of several other initiatives, among which was the River Scientist programme which we organised
in conjunction with the Johor Environment Week Celebration themed “Yes! Keep the Sustainable Lifestyle Going”. The event saw students of SMK Seri Aman and their younger counterparts from SK Seri Aman taking on the roles of river scientists for a day as they conducted numerous experiments on a river to gauge its health. This alternative approach to learning was a joint effort by CCM, the DOE Johor and Syarikat Air Johor (“SAJ”). Additionally, three schools – SMK Taman Pelangi, SMK Sultanah Engku Tun Aminah and SMK Seri Aman – showcased their findings of a two-month analysis of the health and ecosystem of a nearby river.
As part of our effort to educate students on preventive river management, CCM currently sponsors selected schools in Sabah, Negeri Sembilan, Melaka and Johor. To date, we have impacted some 1,500 students and this number is set to grow as the programme expands. We provide RM1,500 in sponsorship to each participating school to kick-start and maintain their own Kelab Alam Sekitar.
RECOGNISED FOR OUR GOOD ENVIRONMENTAL PERFORMANCE In 2014, the Chemicals Division was recognised for its good environmental
CCM’s participation at the Johor Environment Week Celebration also featured a state-level Environment Choir Competition which was co-organised by CCM and the DOE Johor. The choir of SK Laksamana emerged as the champion with a musical performance based on ingeniously modified recycled bottles and cans that they had turned into musical instruments. A similar riverrelated programme was subsequently conducted in Seremban with the students of SMK Tunku Ampuan Najihah and SK Sikamat. Over 160 students took part in experiments to evaluate the cleanliness and health of a river. School children colouring their hopes on environmental conservation.
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performance when CCMC PGW was awarded the CICM Silver Award for Pollution Prevention Code at the CICM 11th Responsible Care Awards. This bears testament to the success of our environmental-based conservation efforts. Prior to this, CCM Berhad received certification for its ISO 14001 Environmental Management System and OHSAS 18001 Occupational Health and Safety Management System from Bureau Veritas. It underwent surveillance for both of these systems in 2014 and was found to be in full compliance.
Sustainability Report 2014
“River Scientists” gauging the health of the river.
ENRICHING COMMUNITIES Community enrichment activities have always been a focal point for CCM in our endeavours to give back to society. In 2014, we continued to make it our goal to positively influence society via our community initiatives. Following through a variety of proven programmes, we continued to make our impact felt among the various echelons of society – from pre-schoolers, to school children, to graduates, to pilgrims, to the marginalised. At the same time, we focused our efforts on rolling out new initiatives to enrich communities.
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Enriching Communities
Over 1,900 pre-schoolers from 56 kindergartens and national-type schools in Pengerang benefitted from the CHAMPS Health On Wheels Programme in 2014.
PROMOTING HEALTHY LIVING AMONG YOUNGSTERS More than 1,900 pre-schoolers from 56 kindergartens and national-type schools in the vicinity of Pengerang discovered healthy living via an interactive learning experience on wheels when the CHAMPS Health On Wheels pilot programme was launched in March 2014. This collaborative initiative with the Pengerang Parliamentary Constituency office, sought to inculcate the awareness of health education and healthy living among young children in the rural community of Pengerang as well as give them a jump start in adopting healthy habits. The programme involved the roll out of customised Health Tips and English workshops by trained educators to students in kindergartens and national schools. Students were introduced to the health benefits of Vitamin C, multivitamins and de-worming through high quality learning experiences that included a nursery rhyme and drama workshop as well as CHAMPS mascots. Each student also received a CHAMPS kit bag
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comprising CHAMPS products and other memorabilia. The year-long programme has done much to help children discover the value of nutrition for their health in an interactive and fun manner. It demonstrates our efforts to enhance quality of life among communities by providing youngsters the best possible footing in terms of health and education.
state of Johor, where the programme was first introduced in 2012. From scoring Ds on average, these students are now scoring As. The school also recently won the state-level public-speaking competition. Our programme is now also influencing the community and English proficiency at the village has since increased with villagers envisaging a better future for their children.
Preschoolers experiencing interactive learning through the CHAMPS Health On Wheels programme.
STRENGTHENING ENGLISH PROFICIENCY Our association with the PINTAR Programme since 2007 has enabled students in 12 schools throughout Malaysia to improve their proficiency in English. With our support, these students are able to reap the benefits of exposure to the English Language through the programme’s various fun-filled activities. In addition, we ensure that students maintain their health by supplying them with CHAMPS vitamins. An example of our success thus far is SK Kongkong Laut, a rural school of 130 students in a small fishing village in the
Sustainability Report 2014
The success of CCM’s PINTAR Programme is evident in the students of SK Kongkong Laut in Johor who are now scoring As on average instead of Ds.
One of the students for Anugerah Juara Bestari under CCM PINTAR Programme.
One of the teachers for Anugerah Pemangkin Minda in conjunction with Teachers Day.
Enriching Communities
HELPING TO CURB GRADUATE UNEMPLOYMENT We continue to implement community activities on a tertiary level via our involvement in an industry university collaborative effort – the CCM-JATI (Jalinan Universiti dan Industri) initiative. Involving collaboration between CCM, Universiti Sains Malaysia (“USM”), Universiti Malaysia Sabah (“UMS”) and Universiti Teknologi MARA (“UiTM”), the initiative was introduced in 2011 to address the unemployment problems that pharmaceutical graduates were facing. In trying to resolve this problem, the various parties undertake the task of grooming undergraduates to become leading entrepreneurs in the community pharmaceutical retail sector. The CCM-JATI programme involves identifying a group of 50 second-year students annually and preparing them for a future as community pharmacists by training them in manufacturing, distribution and retail expertise. The three-year programme provides practical training with hands-on retailing and training sessions with CCM professionals. Not only does this provide students a real world experience, but it also accords them the opportunity to network. Since the inception of this initiative, 200 students have successfully passed through the programme. In line with our goal of fostering graduates to be ethical and community-minded, we
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ensure volunteer work forms a big part of the programme. Students are encouraged to take part in the community wellness programmes initiated by USM. A buddy system has also been implemented among students and senior students often become trainers within the programme in order to assist their juniors. Going forward, CCM-JATI seeks to increase the number of Bumiputeraowned community pharmacies in the future from the current rate of 19.8 percent. This goal is in support of the Government’s initiatives to address the inequitable distribution of pharmacists and increase Bumiputera participation in the industry.
DEVELOPMENT OF LOCAL TALENTS IN GOLF In 2014, we strengthened our association with golf by returning for the fourth consecutive year as a sponsor of the Professional Golf of Malaysia (“PGM”) CCM Rahman Putra Championship. Held from 12 to 15 March at Kelab Rahman Putra Malaysia in Sungai Buloh, the Championship served as the third leg of the PGM Tour and the second of the Asian Development Tour (“ADT”). This marked the fourth year of our five-year commitment to the tournament. To date, we have contributed in total a sum of RM800,000 including a RM200,000
Sustainability Report 2014
2014 marked the fourth year of CCM’s five-year commitment to the PGM CCM Rahman Putra Championship. To date, we have contributed a sum of RM800,000 including a RM200,000 prize purse.
prize purse. The year’s PGM Tour had 36 tournaments in total, 12 of which were Asian Development Tour (“ADT”) events taking place in Malaysia in which players were eligible to earn world ranking points. Our Fertilizers Division also organised the CCM Fertilizers Pro-Am Golf Tournament which was attended by 90 of our business partners and dealers as our appreciation for their continuous support albeit promoting golf with the pro golfers. IN SUPPORT OF HAJ PILGRIMS In an effort to contribute to the wellness of the thousands of Malaysian Haj pilgrims, CCM donated RM518,000 worth of personal health supplements to the Sahabat Korporat Tabung Haji Programme. The year 2014 marked the 11th year of CCM’s continued contribution to the programme with about 404,000 health kits (worth over RM8 million) having been donated so far. The health kits comprised halal-certified products from CCM Pharmaceuticals such as Uphamol 650 mg, Eye Glo Regular, Donna Glucosamine and Beacolytic Elixir 60 ml.
CCM also engaged in promotional activities through its participation in the Kursus Asas Haji (“KAH”) and Kursus Haji Perdana (“KHP”) which were organised by Tabung Haji in all states to assist pilgrims preparing for the Haj. Apart from promotional activities, we also conducted talks to enlighten pilgrims on the products contained in each health kit and their benefits.
CCM’s continuing contribution to the Sahabat Korporat Tabung Haji Programme these past 11 years has resulted in about 404,000 health kits (worth over RM8 million) being donated thus far.
Enriching Communities
REACHING OUT TO MARGINALISED GROUPS
LENDING A HELPING HAND
In the spirit of Aidil Fitri, CCM celebrated Hari Raya with a special majlis berbuka puasa celebration for the less fortunate as well as marginalised AIDS and HIV carriers in the community of Chow Kit and its surrounding areas. Organised by Pertubuhan SEED and the Malaysian AIDS Council, the sumptuous feast was attended by close to 300 children and adults dressed in traditional attire from various welfare homes. CCM Chairman, Dato’ Sri Azalina binti Othman, attended the event and handed out duit raya to some 100 children. A supporter of the cause since 2013, she stressed that the HIV and AIDS community should not be sidelined during festivities but should also share in the joy of the season and be accepted by society.
When floods hit the states of Pahang, Kelantan and Terengganu in late 2014, CCM did its part to assist in flood relief efforts. Our support for flood victims saw the Group contributing more than RM50,000 worth of medical supplies in collaboration with the Malaysian Integrated Medical Professionals Association (“MIMPA”) and medicines worth RM25,000 in collaboration with the International Medical University (“IMU”). Our efforts also extended to donating OTC products amounting to over RM22,000 to Rumah Sejahtera Warga Emas, Kg. Bangau Tanjung in Temerloh and several pre-schools in the area. We also collaborated with Mercy Malaysia to donate post-flood cleaning kits worth RM50,000 via the GLC circle disaster network while our staff took the initiative to collect pre-loved
CCM also held open houses and made donations amounting to some RM64,000 to the following organisations:
Rumah Amal Asnaf AlBarakh Kg. Olak Lempit, Banting, Selangor
Tabung Kebajikan, Pendidikan dan Warga Emas Persatuan Bekas Polis Malaysia
Rumah Kasih Harmoni Paya Jaras
Pertubuhan Anak Yatim/ Miskin Cheras
Rumah Kebajikan Nur Hati
Rumah Solehah
Ma’had Tahfiz Anak Yatim Darul Fuqaha, Sg. Merab, Bangi
Madrasah Raudhatus Solihin, Kanchong Darat, Banting
Anak Yatim SK Padang Jawa, Selangor
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clothing, food packs and other items in kind for flood victims. In early January 2015, around 45 CCM employees volunteered to assist in a two-day flood relief programme in Temerloh, Pahang with Yayasan CCM, a subsidiary of the Group. These employees worked tirelessly to clean up Rumah Sejahtera Warga Emas as well as donated essential household items such as bedsheets, mattresses, blankets, pillows and cooking utensils amounting to RM1,500 to 10 residents of the home. Our efforts also extended to donating RM5,000 each to two of our adopted PINTAR schools, namely SK Padang Garong in Kota Bharu and SK Sg. Selad in Bintulu that had been affected by the floods. All in all, the Group’s efforts saw a total quantifiable amount of some RM113,500 in cash and kind going towards flood relief efforts.
The Group’s flood relief efforts in early January 2015 saw a total quantifiable amount of RM113,500 in cash and kind going towards efforts in the states of Pahang, Kelantan and Terengganu.
CCM Chairman Dato’ Sri Azalina breaking fast with the AIDS and HIV-carrier community and orphans. She also assisted with the flood relief efforts, handing out donations to the flood victims.
UPHOLDING GOOD MARKETPLACE PRACTICES Here at CCM, we recognise that the total marketplace ecosystem is important to the success of our business. As such, we continue to engage in activities that are helping us to build enduring ties with our industry peers, suppliers, customers and the communities that we operate in.
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Upholding Good Marketplace Practices
STRENGTHENING INDUSTRY EFFORTS As one of the players in the chemical industry, we recognise the need to forge stronger bonds with our industry peers and to take on an industry leadership role to bolster our industry. Today, CCM continues to participate as an Executive Committee member of the Chemical Industries Council of Malaysia (“CICM”), the representative body of the various sub-sector chemical groups in Malaysia. Aside from being on CICM’s Executive Committee, we also chair the council’s Regulatory and Trade Sub Committee.
Th e c
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As a member of CICM, our Chemicals Division continues to subscribe to the six codes of management practices.
rise: omp c s
Distribution Code; • Community Awareness and Emergency Response Code; • Pollution Prevention Code; • Employee, Health and Safety Code; • Process Safety Code; and • Product Stewardship Code. •
Each code covers a specific aspect encompassing chemical manufacturing, transportation, research and handling activities, among other things. Our Chemicals Division is dedicated to upholding all these codes throughout the length and breadth of its operations. CCM is an associate member of the Malaysian Rubber Glove Manufacturers Association (“MARGMA”). Via CCM Innovative Solutions Sdn. Bhd. (“CCMIS”), we are the leading polymer coatings supplier to medical examination and surgical rubber glove manufacturers in Malaysia, Indonesia, Thailand, Vietnam and Sri Lanka. CCM has contributed to the development of the Halal Strategic document for RMK11 by participating in various workshops and a technical working group led by the Halal Industry Development Corporation. Together with related authorities and Government
agencies, CCM is leading the way on Halal Chemicals by contributing towards the development of the first Malaysian Standard on Halal Chemicals for use in potable water treatment (MS 2594:2015) and Halal Pharmaceuticals by being a member of the Technical Committee for Halal Pharmaceuticals chaired by the Department of Standards Malaysia, Ministry of Science, Technology and Innovation (“MOSTI”). CCM Pharmaceuticals Division continued their active participation in the Malaysian Organization of Pharmaceutical Industries (“MOPI”) where 2 of their senior management sit in the MOPI Exco Council. Both were active in government collaboration activities, advocating the promotion and development of the pharmaceutical industry in line with Malaysia National Key Result Areas (“NKRA”). Under the theme of Optimizing Patient Outcomes in Primary Care, the Pharmaceuticals Division was also proactive in providing a platform for healthcare professionals in primary care on a continuous basis (Continuous Medical Education or CME) to keep them abreast on treatment updates, disease management on selected therapeutics class like cardiovascular and systematic anti infectives.
CCM is actively participating at trade events such as Halfest 2014, Minggu Saham Amanah Malaysia 2014 and MIHAS trade fair.
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Upholding Good Marketplace Practices
Specifically, the said Act seeks to prevent businesses from engaging in practices which are harmful to compensation and consumer welfare. These practices are categorised into:
APPRECIATING DEALERS To show our appreciation to our dealers for all their support in 2014, the Fertilizers Division organised an annual Dealers’ Appreciation Night at the Berjaya Times Square Hotel. Themed “Shanghai Night”, some 200 people attended the event including the Division’s senior management. Guests were treated to a special lion dance performance as they feasted on a scrumptious dinner which was preceded by an auspicious yee sang session.
UPHOLDING MARKETPLACE PRACTICES
(a) entering into an anti-competitive agreement and (b) abuse of dominant position Personal Data Protection Act 2010 CCM values and protects all confidential, proprietary and personal information. We may be given by or may have obtained access to confidential, proprietary and personal information from any member of the CCM Group or our customers, suppliers or other stakeholders/parties.
Corporate Integrity Pledge We strongly emphasise the need to uphold integrity throughout the many levels of our organisation. In line with this, CCM inked the Corporate Integrity Pledge (“CIP”) with the Malaysian Anti-Corruption Commission (“MACC”) in May 2014. By signing the pledge, the Group has promised to uphold the Anti-Corruption Principles for corporations in Malaysia in all our business dealings with our business partners and the Government. This move serves to ensure that CCM operates in a healthy and corruption-free business environment.
In 2014, the CCM Board of Directors approved the Data Protection Compliance Policy (“the PDPA Policy”) following the introduction and coming into force of the Personal Data Protection Act 2010 (“the PDPA”) in Malaysia. CCM Group is committed to ensuring compliance with the requirements of the PDPA where we recognise the importance of personal data to its business and the importance of respecting the privacy right of individuals. The PDPA Policy sets out the principles which CCM Group will apply in the processing of personal data in accordance with the law.
Competition Act 2010 In 2014, the CCM Board of Directors approved the Competition Law and Compliance Policy (“the Policy”) following the introduction and coming into force of the Competition Act 2010 in Malaysia. The Policy is to ensure that CCM and its subsidiaries do not infringe any competition provisions under this legislation. This is in line with CCM Group’s policy to comply with all legislation affecting CCM Group including all laws intended to protect and promote free and fair competition. Competition law recognises that the process of competition encourages efficiency, innovation and entrepreneurship, which promotes competitive prices, improvement in the quality of products and services and wider choices for consumers. In addition, the legislation seeks to promote economic development by promoting and protecting the process of competition, thereby protecting the interest of consumers.
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As a key player in the industry, we recognise the need to take the lead in adopting marketplace best practices. In 2014, we have signed the Corporate Integrity Pledge and approved the Competition Law and Compliance policy as well as the Data Protection Compliance Policy. These moves serve to ensure that CCM operates in a healthy and corruption-free business environment.
Upholding Good Marketplace Practices
STRENGTHENING THE CCM BRAND
We acknowledge the importance of networking and of building awareness of the CCM brand in the marketplace. In 2014, we undertook various marketing initiatives to widen our sphere of influence.
Participating in Industry Events
Leveraging on Media Platforms
Throughout the year, the Group, via our Chemicals, Fertilizers and Pharmaceuticals Divisions, participated in various exhibitions and conferences in which we actively promoted the CCM brand and our diverse product offerings. Our efforts saw us participating in events such as the AsiaWater 2014 Expo & Forum, the Malaysian Agriculture, Horticulture and Agro-tourism International (“MAHA”) 2014 event as well as Minggu Saham Amanah Malaysia (“MSAM”) 2014. The MSAM 2014 event marked a decade of the Group’s involvement with the event. Aside from our usual promotions, 2014 saw us hosting the CCM Interschool Showdown, an interactive competition on trading and finance between secondary school students, which served to promote both CCM and MSAM. Throughout 2014, the Group showcased its halal products and services on a global scale with exhibitions and promotions at the following conventions: Halal Fiesta (“Halfest”); World Halal Week/Malaysia Halal Week; and Malaysia International Halal Showcase (“MIHAS”). These events not only allowed us to promote our innovative range of Halal products to a wider group of consumers, they also gave us the opportunity to highlight the greater trade and investment opportunities available within CCM.
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The Group also engaged in brand awareness initiatives that employed the use of media platforms. In November 2014, CCM collaborated with JAKIM Media on its Farmaseutikal Halal TV series. The series sought to create awareness about the importance of choosing Halal vis-à-vis hygienic, safe and high quality products for overall wellbeing. The first season of the series consisted of seven 30-minute episodes that were aired on the weekends on RTM1 at 6:30 pm between 6 and 27 December 2014. The series showcased our Halal products as well as featured several renowned and respected religious scholars, researchers, experts, government agencies and industry players. CCM also collaborated with radio station IKIM.fm, a partnership which saw us taking part in the channel’s 30-minute Kompas Kesihatan radio programme which was aired every Wednesday for two seasons (between May and July as well as November and December). Apart from these promotional activities, CCM spokespersons were invited to share their knowledge and conduct talks on both the local and global scale. Our spokespersons presented at the CCM Seminar Ubat Halal which was organised by Anjuran Jabatan Farmasi Negeri Kedah and spoke at the 5th Islamic Global Marketing Conference organised by the International Islamic Marketing Association (“IIMA”).
Upholding Good Marketplace Practices
IMPROVING OSH STANDARDS AMONG SMES
RECOGNISED FOR OUR GOOD MARKETPLACE PRACTICES
In line with our aspirations of elevating workplace safety within our industry, CCM Chemicals signed a Memorandum of Understanding (“MoU”) with Kejuruteraan Asas Jaya Sdn. Bhd. (“KAJ”) under the Occupational Safety & Health Mentorship Programme. This mentor-mentee programme is part of an on-going effort by the Department of Occupational Safety and Health (“DOSH”) of Selangor to improve occupational safety and health (“OSH”) standards within the SME sector with the support of key corporations.
The year 2014 marked a year of achievement for CCM as reflected in the recognition that the Group received throughout the year:
The programme saw CCM contributing to the development of all KAJ employees by sharing expertise and training in the areas on occupational safety hazard audits, laws and regulations. KAJ employees also received training on OSH initiatives such as emergency and safety drills, 5S methodology and implementation, incident investigation, as well as ongoing audits on the work environment. Our appointment as a mentor in the programme is apt testimony that CCM is recognised for its commitment to ensuring high standards of OSH practices throughout the length and breadth of its operations.
IMPARTING KNOWLEDGE The year saw the Group being invited to impart knowledge to TUNAS officers at a seminar organised by the Malaysia Palm Oil Board (“MPOB”) in Sabah in February 2014. At the seminar, representatives of our Fertilizers Division (“CCMF”) gave a talk on our product, MPOB F2 and oil palm agronomy as well as other agriculture related topics to 60 officers from across Sabah. They also took the opportunity to create awareness and promote the features and benefits of MPOB F2 (a balanced fertilizer for oil palm) and other CCMF products and explain their competitive advantage over our competitors’ products. The seminar not only served to strengthen the Division’s relationship with MPOB staff, but also helped increase the sales of MPOB F2 through a collaborative effort with TUNAS officers.
The CCM Group was awarded the PNB Islamic Initiative Award at the inaugural PNB Corporate Excellence Awards Gala Dinner held at the Mandarin Oriental Kuala Lumpur in June 2014. The award was presented by our parent company in recognition of CCM’s untiring dedication to producing Halal compliant products and promoting Halal awareness within the industry and among consumers. Our Chemicals Division was lauded at the CICM 11th Responsible Care Awards for its good marketplace practices. The event saw CCM Chemicals receiving the following awards: – – – – –
CICM Gold Award for Community Awareness & Emergency Response Code; CICM Gold Award for Distribution Code; CICM Silver Award for Process Safety Code; CICM Silver Award for Pollution Prevention Code; and CICM Silver Award for Employee, Health & Safety Code.
CCM Fertilizers received recognition as a user of Malaysian Standards when it was awarded the Star Award for Users of Malaysian Standards by the Malaysian Government. The award honours those who have made active contributions by way of accreditation and standardisation efforts, both nationally and internationally. CCM Fertilizers also received certification for its MS 1900:2005 Quality Management System (“QMS”) from Islamic Perspectives from SIRIM QAS. No non-conformances were recorded over the course of the year. This standard specifies the requirements for a Shariah-compliant QMS. To ensure our operations fell within the guidelines of the standard, training sessions covering MS 1900 Documentation Training, MS 1900 Internal Quality Audit Training and MS 1900 Internal Quality Audit on Shariah Critical Points were conducted for Heads of Departments, departmental representatives and all staff. CCM Pharmaceuticals’ products made headlines once again when its CHAMPS children’s vitamins won the Guardian People’s Choice award under the Kid’s Supplement category for the second time. This was followed by our Naturalle Garlic 3000 mg and Flavettes Vitamin C 250 mg products winning the Watsons HWB Award for outstanding performance at Watsons’ outlets. Duopharma (M) Sdn. Bhd., a company under CCM’s Pharmaceuticals Division, received ISO 9001:2008 QMS certification in May 2014. CCM Pharmaceuticals’ companies became the first group of companies in the nation to receive the world’s first Halal Pharmaceutical Standard certification under a new standard – MS 2424:2012 Halal Pharmaceuticals General Guidelines, which earned a listing in the Malaysian Book of Records.
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BOLSTERING OUR WORKPLACE PRACTICES At CCM, we view our workforce as the driving power behind our success. Hence, we are dedicated to empowering our employees in order for them to achieve their very best on both the corporate and personal level. We also believe in a good employee work-life balance and strongly advocate leading a holistic work-life through the various events that we organised throughout the year. As testament to this, CCM was voted the Most Popular Graduate Employer (Manufacturing – Chemicals & Heavy Industries) at the 2014 Malaysia’s 100 Leading Graduate Employers Awards event with votes cast by more than 14,500 fresh graduates and students from major universities in Malaysia under its annual Graduate Barometer Survey.
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Bolstering Our Workplace Practices
THE CCM WORKFORCE
CCM’S STAND ON DIVERSITY
As at 31 December 2014, CCM’s workforce stood at 1,918 employees with the male to female ratio of employees at 57:43, while our executive and non-executive employee levels were on par with one another at 51:49.
CCM’s employees represent a talented and diverse workforce. At CCM, our diversity is our strength. Our workforce reflects the diversity of the Malaysian population, and we count this as an invaluable trait when serving the varied needs of the marketplace in line with our vision of “Enhancing Quality of Life”. We are committed to promoting equal opportunities and encourage diversity and inclusiveness both in our workplace and marketplace. As such, policies and business initiatives such as recruitment, retention, training and development, as well as CCM-sponsored corporate and social activities are conducted in a manner that does not discriminate against ethnicity, gender, age, disability, or status. CCM is an equal opportunity employer and employs, appoints, promotes, develops and rewards its employees through the principles of meritocracy and fairness. We look to hire and promote people based on definite criteria and in line with local legislation. The measures help ensure that the CCM family remains a well balanced, safe and harmonious family.
Total Number of Employees
1,977
The following charts illustrate the composition of CCM’s diverse workforce as at 31 December 2014: Breakdown by Ethnicity Bumiputera
Bumiputera
Chinese
Indian
Others
Senior Management
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Non-Executive
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Senior Management
Middle Management
16.58%
25.22%
11.44%
67.68%
56.21%
Non-Executive
0.10%
8.30%
0.12% Executive
38.09%
60 years and above
35.99%
50-59 years
30-39 years
16.68%
16.78% 1.40%
0.00%
0.00%
0.00%
24.00% Executive
0.00%
0.00%
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Middle Management
40-49 years
20-29 years
13.93%
40.70% 34.30%
Below 20 years
27.73%
48.30%
40.00%
34.63%
40.56%
59.30%
23.59%
60.00%
41.26%
76.00%
Female
65.70%
Senior Management
Non-Executive
Breakdown by Age Male
51.70%
Executive
0.84%
Breakdown by Gender
Middle Management
Others
4.30%
8.80%
9.91%
9.86%
8.66%
6.70%
6.99%
12.98%
2014
0.00%
2013
0.00%
2012
8.00%
22.60% 15.48%
0.00%
16.00%
61.68% 61.90%
Indian
Chinese
7.70%
Malaysia
49.65%
CCM
76.00%
Ethnicity at CCM 1,918
35.66%
1,972
Bolstering Our Workplace Practices
Under CCM’s Lean Six Sigma programme: ACCELERATING NON-EXECUTIVE CAREERS
INTEGRATING NEW EMPLOYEES INTO OUR CULTURE
As part of our continuous effort to develop the strengths and capabilities of our employees, we continue to implement the My Career Acceleration Programme (“MyCAP”). This initiative which we developed in cooperation with the Department of Skills Development, is aligned with the Performance Management and Delivery Unit (“PEMANDU”) Workforce Transformation Roadmap to transform the Malaysian workforce. This structured Upward Mobility Programme is designed exclusively for our non-executive employees to strengthen their skills, competencies and capabilities with the aim of promoting greater career growth and mobility opportunities.
With a view towards establishing unity within CCM, Group Human Resource has set up the New Employee Orientation (“NEO”) programme to ensure new employees are seamlessly integrated into the Group’s culture. Under this initiative, each division and department is tasked with the responsibility of updating new employees on their responsibilities and functions as well as briefing them on CCM’s history, vision and mission.
MyCAP consists of a behavioural development programme, an internal certification programme and an education sponsorship programme. It empowers our employees with the right resources, skills and knowledge needed for leadership development, while promoting networking opportunities to ensure the fulfilment of career aspirations. To date, 60 employees have been enrolled into the programme following a selection process that involved written tests and interviews.
FAST-TRACKING GRADUATE CAREERS In October 2014, we launched the My Millennial Apprentice Programme (“MyMAP”), a development programme that aims to provide talented graduates a fast-tracked approach to achieving maximum potential while paving the way for them to establish a successful career with CCM. The 18-month programme has been structured to help graduates to explore, understand, develop and pursue their careers with CCM while experiencing self-realisation and self-improvement. To date, MyMAP participants have been involved in exciting programmes such as the Apprentice Amazing Challenge, the Professional Development Series and the Leadership Development Series.
To date, 60 employees have been enrolled in the MyCAP programme.
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146
employees completed Green Belt training
11
employees attended Black Belt training
204
projects registered as at 31 December 2014
UPHOLDING OPERATIONAL EXCELLENCE CCM is a strong advocate of using various Operational Excellence (“OE”) tools. Under CCM’s Lean Six Sigma programme which began in May 2012, some 146 employees have completed the Green Belt training while 11 employees have attended the more in-depth Black Belt training. As of 31 December 2014, the Group has registered a total of 204 projects, both on-going and completed, in all areas of operations. These projects encompass the areas of plant operations and maintenance; supply chain management including logistics and warehousing; sales and marketing; as well as support services such as finance, human resource and information technology. In 2014, the Lean Six Sigma programme contributed savings of RM18.2 million. In total, the programme has generated savings of RM37.6 million since June 2012.
The inculcation of an OE culture has not only brought about significant savings for CCM, but has helped foster a mind-set of continuous improvement amongst our people. Going forward, we will continue to instil an OE culture throughout our organisation to strengthen internal processes, which in turn will allow us to sustain our market leadership position and business growth. In our efforts to operate more efficiently and effectively, CCM Chemicals through its Pasir Gudang operations adheres to the 5S methodology. Modelled on the Japanese workplace organisational system, the 5S method upholds the following procedures – sort, systematic arrangement, shine, standardise and sustain. With Chemicals Division kickstarted on this process, the rest of the divisions are preparing to follow suit.
In 2014, Lean Six Sigma programme contributed savings of RM18.2 million. To date, the programme has generated savings of RM37.6 million since June 2012.
Bolstering Our Workplace Practices
which was evolved from the Filipino traditional dance tinikling.
ENGAGING OUR EMPLOYEES As an ever expanding Group, we understand that we cannot afford to underestimate the importance of unity within the CCM family. In line with this, we continued to make employee engagement a focal point of our workplace initiatives in 2014. Our initiatives for the year included the CCMC Quarterly Employee Engagement Programme and the Group’s Healthy Living Programme. We also recognised outstanding and deserving employees with the Small Miracles (“SMILE”) Awards and continued our Employee Referral Programme (“ERP”). The CCM Pulse Survey initiative was put to good use in measuring employees’ satisfaction. We also continued with our Quarterly Town Hall sessions where senior management cascaded the latest news and developments within the Group. Employees were also given the opportunity to share their ideas, suggestions and comments during the Employees Speak Session. To celebrate festive occasions with our staff across the Group, we celebrated all festive seasons. Our ongoing Healthy Living Programme too is helping staff to connect with one another while participating in healthy activities. The year’s numerous events included the Chemicals Division’s Pasir Gudang Works (“CCMC PGW”) participating in and winning a futsal competition and also the introduction of the Stick2Stix programme
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Additionally, the CCMC PGW Sports Club helped strengthen ties by organising a Fun Race in which participants were required to perform tasks at several checkpoints to earn maps that would eventually guide them to their next destination. A total of 32 staff from the Chemicals Division participated in the 160 km race which began at CCMC PGW and ended at Tanjung Resang, Mersing. As part of our efforts to promote healthy living among staff, we organise outdoor activities for them. In 2014, teams from both the Chemicals and Pharmaceuticals Divisions climbed various hills within and beyond the Klang Valley. The list included Gunung Kinabalu, Gunung Datuk, Bukit Tabur, Pine Tree Hill Trail at Fraser’s Hill and Bukit Saga. Kelab Sukan CCM (“KSCCM”) also organised a series of activities during the year with the popular Annual Hi Tea & Educational Excellence Awards for members’ children who achieved excellent results in the 2013 Ujian Pencapaian Sekolah Rendah (“UPSR”), Penilaian Menengah Rendah (“PMR”) and Sijil Pelajaran Malaysia (“SPM”). A Sports Carnival was held during the months of September and October 2014 with a total of 17 sporting events that help promote teamwork and a healthy and active lifestyle. In December 2014, KSCCM held the highlight event of the year, the KSCCM Annual Dinner at Sunway Convention Centre, Bandar Sunway which was
Sustainability Report 2014
attended by more than 1000 staff and their spouses. Our employees also participated in several PNB Sports Club events in 2014.
UPHOLDING WORKPLACE INTEGRITY In line with our commitment to uphold and practise integrity and transparency within CCM, we rolled out several initiatives under our Integrity Unit which was established in November 2013. Our Group-wide efforts comprised our Group Integrity Quarterly Newsletter, a Group Certified Integrity Officer, Group Empowering Integrity Series for all levels of the organisation and CCM’s Integrity Hotline. On 27 November 2014, we held our second Integrity Day to promote transparency in the workplace and to encourage a whistle-blowing culture. Themed “Excellence with Compliance”, the event was co-organised by Group Integrity and Group HR. We also pledged our commitment to upholding integrity when we signed the Corporate Integrity Pledge (“CIP”) with the Malaysian AntiCorruption Commission (“MACC”). To ensure employees of CCM are beyond reproach in the area of receiving or giving gifts, we have implemented a Gift Policy that provides guidance to help mitigate any preferential treatment to parties receiving gifts and to avoid any inducements or expectations of future favours that can be likened to corruption.
Coming together at the Kelab Sukan CCM Malaysia’s Arabian-themed annual dinner.
Participants grooving to stay healthy at the Stick2Stix programme.
Employees pledging to uphold corporate integrity during the MOU signing of the CIP.
Bolstering Our Workplace Practices
ENSURING STRINGENT SHE IMPLEMENTATION Our Chemicals, Pharmaceuticals and Fertilizers Divisions continue to implement stringent Safety, Health and Environment (“SHE”) standards and regulations throughout their operations. This commitment to uphold good SHE practices is reflected through our compliance with industrial best practices, international safety operating standards, statutory and regulatory requirements as well as our ongoing efforts to ensure the best working environment for all employees and the communities that we operate in. In 2014, we continued to ensure the smooth implementation of the SHE Management Framework which has been designed to identify and assess hazards,
prevent unsafe acts and conditions, maintain and improve employees’ health, as well as enhance communication on health and safety issues, among others. By establishing targets and KPIs for employees at every level within all divisions and benchmarking these against industry standards, we ensure that we consistently meet all critical parameters and maintain our leadership position on the SHE management front, a key strategic thrust for the Group. Overall, the Group recorded better performance in 2014 as compared to 2013 in terms of our health and safety matters. The Group’s systematic and structured approach towards hazard management contributed to the significant improvements in key areas. Our 2014 performance in comparison to 2013 is outlined below:
Key Areas No. of Fatality Cases
2013
2014
0
0
No. of Fines or Penalty
0
1
No. of LTI Cases
10
4
No. of Recordable Cases
18
8
Lost Time Injury Freq. (“LTIF”)
1.61
0.67
Total Recordable Case Freq (“TRCF”)
3.25
1.34
All Incidents
108
114
No. of Near Miss Cases
27
37
By ensuring an incident-free workplace, we are ensuring smoother and more efficient operations which translates into overall cost savings for the Group.
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REINFORCING SAFETY ON ALL FRONTS Employees’ safety is held in the highest regard at CCM and in 2014 we reinforced safety measures throughout the Group by rolling out several effective initiatives. Our efforts included the Group New Employee Safety, Health and Environment (“SHE”) briefing, the Group/CCMC-PGW OHSAS 18001 for Safety and Health, the Group First Aiders training and a Group Mock Drill. Our SET3 Programme encourages staff to take a few minutes to observe safety hazards within the boundaries of their workspace. We also went out of our way to ensure that our operations do not cause any harm to the public. In the month of May 2014, our Chemical Emergency Services (“CES”) Team successfully executed a containment and clean up simulation exercise of a chemical spill on the Senai-Desaru Expressway. The mock drill consisted of a reenactment of a potential road accident involving vehicles transporting hazardous chemicals and other vehicles on a typical public road. Led by CES, the hour-long exercise involved the Senai-Desaru Expressway Emergency Response Team (“SDEERT”), the Royal Malaysian Police (“PDRM”), the Fire and Rescue Department, the Malaysian Highway Authority (“MHA”) and the Department of Environment (“DOE”). An emergency response team, complete
Our CES Team successfully executing a mock drill at the Senai-Desaru Expressway.
Bolstering Our Workplace Practices
with ambulances, was also on hand to assist with a “severely injured” driver and the “bodies” of two fatally injured passengers. The drill provided CCM and SDE’s Emergency Response Teams crucial training in collaborating and coordinating emergency operations with each other. From 16-20 June 2014, CCM held its Annual Group SHE Week with the theme “Working Together towards a Sustainable Tomorrow”. The week-long event featured a line-up of activities that included aerobic sessions, a SHE logo competition, a blood donation drive by the National Blood Centre, health checks conducted by the National Kidney Foundation and a PNB Knowledge Sharing session on “Holistic Stress Management.” There was also an array of exhibits from the Malaysian Civil Defence Department, OSH Net and the National Institute of Occupational Safety and Health (“NIOSH”) which showcased the importance of adopting SHE aspects in our daily life. To ensure that our employees are always well informed on all aspects of SHE practices, we publish a monthly e-bulletin, Sustainability News. The e-bulletin serves to inform our workforce on all SHE matters as well as OE and Halal-related news. By implementing these initiatives within our operations, we have been able to ensure workplace safety and reap the benefits of having smoother and safer operations.
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RECOGNISED FOR OUR GOOD SHE PRACTICES In 2014, the Group received recognition for its good SHE performance and practices when CCM Chemicals Sdn. Bhd. received the following awards at the CICM 11th Responsible Care Awards:
CICM Gold Award for Community Awareness & Emergency Response Code
CICM Gold Award for Distribution Code
CICM Silver Award for Pollution Prevention Code
SHOWCASING OUR QUALITY EFFORTS The month of September 2014 saw CCM holding its 19th CCM Innovation and Quality (“IQ”) Convention. The CCM IQ Convention serves as a platform for the various improvement projects undertaken in the Group to be showcased and shared amidst an atmosphere of friendly competition. At this event, teams presented their projects which highlighted on how OE tools such as the Lean Six Sigma methodology as well as the Fishbone Diagram and Root Cause Analysis were being leveraged on to improve work processes. In 2014,
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CICM Silver Award for Process Safety Code
Puan Rina Sarif, General Manager Group Human Resources, proudly displaying the Most Popular Graduate Employer (Manufacturing - Chemicals & Heavy Industries) Award.
CICM Silver Award for Employee, Health & Safety Code
seven projects from the Chemicals, Fertilizers and Pharmaceuticals Divisions were showcased at the event. The three winning teams went on to participate in the PNB Innovation and Quality Awards Convention in November 2014 with each team winning a consolation prize. In line with our efforts to ensure consistent quality processes throughout the Group, CCM Innovative Solutions Sdn. Bhd. and CCM Duopharma Biotech Berhad received certification for their ISO 9001:2008 QMS, while CCM Fertilizers Sdn. Bhd. received certification for its MS1900:2005 QMS from Islamic Perspectives.
Workout session to inculcate healthy living among employees.
Participants of MyMAP programme trying their hand at selling CCM products.
The Way Forward
As CCM progresses forward, we remain committed to embedding responsible and sustainable practices in our total business operations and value chain so that we stand out as a model for responsible and sustainable corporate behaviour.
As we set our sights on delivering sustainable business growth, we will continue to leverage all sustainability programmes on PETIRR (Passion, Excellence, Teamwork, Integrity, Responsible and Respect). Thrusting forward on a continuous improvement (Operation Excellence) way of working, coupled with a strong Safety, Health and Environment programme and Quality, Safe and Hygienic (Halal) commitment, CCM will continue to deliver impactful and tangible outcomes in the areas of Environment, Community, Workplace and Marketplace. Towards Sustainable Growth!
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www.ccmberhad.com CHEMICAL COMPANY OF MALAYSIA BERHAD 5136-T 13th Floor, Menara PNB 201-A, Jalan Tun Razak 50400 Kuala Lumpur Malaysia Tel : 603-2612 3888 Fax : 603-2612 3999
