DHL PARCEL PRICE LIST

SPECIAL PRICE LIST Applicable as of 1 September 2016 www.dhlparcel.pl

www.dhlparcel.pl DHL24 www.dhl24.com.pl DHL Parcel Customer Service Department phone +48 42 6 345 345 DHL Parcel DHL Express (Poland) Sp. z o.o. ul. Osmańska 2 02-823 Warsaw

DHL PARCEL

YOUR PARTNER IN BUSINESS

DOMESTIC SHIPMENTS Domestic shipments weight of up to 31.5 kg

Convenient service

Redirect parcel Pick up your shipment at one of our

1,300

DHL PARCEL POLSKA

DHL PARCEL 9

DHL PARCEL 12

Door-to-door next-business-day deliveries of shipments of up to 31.5 kg to any address in Poland. An excellent option when speed of delivery matters just as much as costeffectiveness.

Shipping urgent documents and parcels within Poland. The integrated domestic network enables shipments to be delivered to major Polish cities by 9 a.m. on the next business day. Door-to-door shipment delivery service, with a transportation cost refund guarantee for late deliveries1.

Documents or parcels that must reach Poland’s major cities by noon on the next business day. Door-to-door shipment delivery service, with a transportation cost refund guarantee for late deliveries1.

DHL Parcelshop locations

Delivery to Neighbour

Domestic shipments and pallets with a weight over 31.5 kg

included in the price

Page 4-5

Page 6-7

DHL PARCEL MAX Service designed for shipments over 31.5 kg up to 2,500 kg, including pallets. Ramp to ramp delivery to most towns and cities in Poland on the next business day.

email/SMS

Free notifications

IT solutions facilitating

INTERNATIONAL SHIPMENTS

the shipping process

International shipments with a weight of up to 31.5 kg2

Page 12-15

DHL PARCEL CONNECT

DHL PARCEL INTERNATIONAL

DHL PARCEL RETURN INTERNATIONAL

Road transport to selected EU countries with an estimated delivery time of 2-4 days3. Flexible delivery channels, also to extensive networks of local collection locations. Additional dedicated services for consignees are available.

Road tranaport to selected EU countries with an estimated delivery time of 3-7 days3. Solution designed to support Europe’s rapidly growing e-commerce market.

An excellent option for sellers whose customers wish to return products from selected EU countries. Consistent standards, cost control and transaction security.

All “DHL Parcel” references refer to DHL Express (Poland) Sp. z o.o. This Price List applies to companies and institutions when this follows from written arrangements contained in a separate agreement concerning the provision of shipping services. To view the updated price list, go to www.dhlparcel.pl. 1 2 3

2

In accordance with the GT&C for the provision of domestic shipping and postal services of DHL Express (Poland) Sp. z o.o. Detailed information on weight limits is available on page 12-15. Depending on the country of delivery. More information on page 12-13.

DHL Parcel service price list – special price list

3

Domestic shipments with weight up to 31.5 kg

ADDITIONAL SERVICES AVAILABLE Shipment insurance

Delivery between 6 p.m. and 10 p.m.

Charge depending on the declared value of shipment: • up to PLN 50,000 – PLN 3.50 • between PLN 50,000 and PLN 100,000 – 0.2% of declared value

Charge: PLN 12

Saturday pick-up Charge: 50% of the basic charge, but no less than PLN 15

Cash on delivery collection (COD) Charge: PLN 7 + 1% of the collection value Each shipment with the COD service is subject to additional insurance.

Return of undeliverable shipment Charge: 100% of the basic fee

Return of confirmed documents (ROD) Charge: PLN 13

Company packaging

Email/SMS notifications

Charge for the packaging depends on the dimensions: 24.5 x 23.5 x 10.5 (cm) (S) PLN 2 49.5 x 23.5 x 21.0 (cm) (M) PLN 3.50 49.5 x 47.0 x 21.0 (cm) (L) PLN 5 49.5 x 47.0 x 42.0 (cm) (XL) PLN 6

Included in the basic charge

Information before delivery (PDI)

DHL PARCEL POLSKA – BASIC CHARGES Number of parcels in a shipment

Domestic shipments with weight up to 31.5 kg

Delivery confirmation (POD)

Charge: PLN 5

Parcel weight

1

2-5

6-10

more than 10

PK1

27.80

19.46

16.68

13.90

5 kg

33.70

23.59

20.22

16.85

10 kg

37.50

26.25

22.50

18.75

20 kg

43.80

30.66

26.28

21.90

31.5 kg

52.30

36.61

31.38

26.15

DHL PARCEL 92 – BASIC CHARGES Number of parcels in a shipment Parcel weight

1

2-5

6-10

more than 10

PK1

68.10

47.67

40.86

34.05

5 kg

79.50

55.65

47.70

39.75

10 kg

88.60

62.02

53.16

44.30

20 kg

108.10

75.67

64.86

54.05

31.5 kg

126.00

88.20

75.60

63.00

DHL PARCEL 122 – BASIC CHARGES

Included in the basic charge

Charge: PLN 8 when requesting the service at the time of sending the shipment Charge: PLN 18 + PLN 5 for each additional copy of the document when ordering the service after the shipment is sent (available for 1 year after the shipment is delivered)

Change of address

Electronic delivery confirmation (ePOD)

Redirect parcel

Charge: PLN 10 – within the DHL Parcel deliverer’s Terminal Charge: 100% of the basic charge – between two DHL Parcel Terminals

Included in the basic charge

Collection at a DHL Parcelshop and a DHL Parcelstation

Written order

Included in the basic charge

Charge: PLN 5 for the order

Delivery to neighbour

Report on undelivered shipments

Included in the basic charge

Included in the basic charge

Saturday delivery

eInvoice

Charge: 50% of the basic charge, but no less than PLN 15

Included in the basic charge

Detailed description of the services on page 8-9

DESCRIPTION OF THE DHL PARCEL POLSKA, DHL PARCEL 9 AND DHL PARCEL 12 SERVICES

Number of parcels in a shipment Parcel weight

1

2-5

6-10

more than 10

PK1

43.30

30.31

25.98

21.65

5 kg

47.40

33.18

28.44

23.70

Weight and dimensions of each item in a shipment (including packaging):

10 kg

50.70

35.49

30.42

25.35

 Maximum weight of item: 31.5 kg. Maximum number of items in a shipment: 999.

20 kg

57.90

40.53

34.74

28.95

31.5 kg

65.80

46.06

39.48

32.90

 Dimensions of a standard item: 1.4 x 0.6 x 0.6 (m). If the longest dimension of an item is longer than 1.4 m or any of the other dimensions exceeds 0.6 m, an additional charge for the non-standard item is applied.

P K – documents in a cardboard DHL envelope with a weight of up to 1 kg. 2 Service available for selected postcodes. More information about the availability of time-definite services in DHL24 or DHL eCas applications and in the DHL Parcel Customer Service Department. 1

All prices are in PLN and will be increased by the value-added tax at the applicable rate. The prices in the table concern individual items (parcels) and account for rebates for multiple parcels. “Multiple parcels” refers to a shipment composed of multiple items, which is being shipped to a single consignee.

0.6 m

0.6 m

1.4 m

 Maximum length of item: 2 m.  Sum total of dimensions (length + width + height) does not exceed 3 m.

Pick-up and delivery:

 Shipments are typically collected from Monday to Friday and delivered on the next business day: by the end of the day (DHL PARCEL POLSKA), by 9 a.m. (DHL PARCEL 9) or by noon (DHL PARCEL 12).

Method of calculating charges:  The charges for DHL PARCEL POLSKA, DHL PARCEL 9 and DHL PARCEL 12 are calculated in accordance with the tables on page 4.  For each item in a shipment the volumetric weight is calculated according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or 1 m3 of shipment = 250 kg.  The rule is to select the greater of the actual or volumetric weight of the item

 Door-to-door.  A request for a DHL Parcel courier to collect a shipment can be placed via the DHL24 or DHL eCas application or by phone with the DHL Parcel Customer Service Department. Regular pick-ups can be scheduled upon prior agreement with a DHL Parcel Sales Representative.

 The provisions of the DHL PARCEL MAX Service Price List apply to items with a volumetric weight of more than 31.5 kg.

HOW TO CALCULATE THE COST OF A SHIPMENT BASIC CHARGE

determined on the basis of the higher of real or volumetric weight (more information on page 5)

4

+

FUEL AND ROAD SURCHARGE for the current amount of surcharge go to www.dhlparcel.pl

+

CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES more information on page 8-10

DHL Parcel service price list – special price list

+

VAT

at the applicable rate

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

DHL Parcel service price list – special price list

5

Domestic shipments and pallets with weight over 31.5 kg

ADDITIONAL SERVICES AVAILABLE Shipment insurance

Return of undeliverable shipment

Charge depending on the declared value of shipment: • up to PLN 50,000 – PLN 7 • between PLN 50,000 and PLN 100,000 – 0.2% of declared value

Charge: 100% of the basic charge

Delivery confirmation (POD) Cash on delivery collection (COD)

Charge: PLN 8 when requesting the service at the time of sending the shipment Charge: PLN 18 + PLN 5 for each additional copy of the document when ordering the service after the shipment is sent (available for 1 year after the shipment is delivered)

Charge: PLN 7 + 1% of the collection value Each shipment with the COD service is subject to additional insurance.

Return of confirmed documents (ROD)

Electronic delivery confirmation (ePOD)

Charge: PLN 13

Included in the basic charge

Email/SMS notifications Included in the basic charge

DHL PARCEL MAX – BASIC CHARGES

Charge: PLN 5 for the order

Charge: PLN 5

Distance1

Domestic shipments and pallets with weight over 31.5 kg

Written order

Information before delivery (PDI)

Change of address

Report on undelivered shipments

Charge: PLN 10 – within the DHL Parcel deliverer’s Terminal Charge: 100% of the basic charge – between two DHL Parcel Terminals

Included in the basic service

Weight of the shipment2

50 km Zone I

150 km Zone II

300 km Zone III

450 km Zone IV

600 km Zone V

900 km Zone VI

40 kg

58

75

84

91

101

107

Saturday delivery

60 kg

65

84

101

107

117

124

Charge: 50% of the basic charge, but no less than PLN 15

80 kg

75

91

117

124

132

139

100 kg

84

101

132

139

150

159

150 kg

92

118

167

182

199

215

200 kg

102

133

199

225

250

274

250 kg

108

151

235

269

300

332

300 kg

118

167

269

310

349

392

350 kg

125

182

300

349

400

450

400 kg

133

199

332

392

450

508

450 kg

141

216

370

436

502

571

500 kg

152

237

403

480

555

630

600 kg

168

259

454

545

613

705

700 kg

184

286

502

613

672

780

800 kg

210

313

555

679

731

856

900 kg

216

335

604

748

791

931

1,000 kg

246

363

660

821

855

1,017

1,250 kg

273

406

737

906

958

1,137

1,500 kg

315

450

813

991

1,058

1,253

1,750 kg

340

493

889

1,077

1,161

1,372

2,000 kg

390

535

964

1,161

1,262

1,490

2,250 kg

406

576

1,040

1,247

1,364

1,609

2,500 kg

433

618

1,116

1,329

1,464

1,728

6

for the current amount of surcharge go to www.dhlparcel.pl

+

Included in the basic charge

2.1 m

Weight and dimensions of each item in a shipment (including packaging)

0.8 m

1.2 m

 The maximum weight of an item not placed on pallet is 50 kg. The maximum actual or volumetric weight of an item placed on a pallet is 1,000 kg (together with the pallet).  Maximum weight of a shipment (actual or volumetric) 2,500 kg.  Dimensions of a standard shipment: • placed on a pallet (including the pallet): 1.2 x 0.8 x 2.1 (m), • not placed on a pallet (including packaging): 1.4 x 0.6 x 0.6 (m). If any of the dimensions exceeds the aforementioned dimensions, an additional non-standard item charge is applied.

more information on page 8-10

DHL Parcel service price list – special price list

Pick-up and delivery:  In areas accessible by delivery trucks the service is performed on ramp to ramp.  Pick-up and delivery involves placement of the shipment and its removal from the open load-carrying body1. Additional loading and unloading activities are the customer’s responsibility.  Shipments are typically collected from Monday to Friday and delivered on the next business day or within 2 business days2.  A request for a DHL Parcel courier to collect a shipment can be placed via the DHL24 or DHL eCas application or by phone with the DHL Parcel Customer Service Department. Regular pick-ups can be scheduled upon prior agreement with a DHL Parcel Sales Representative.

 Sum total of all dimensions (length + width + height) exceeds 3 m, even if the item’s weight does not exceed 31.5 kg.

Method of calculating charges:

 Maximum number of items in a shipment: 5 items.

 The charges for DHL PARCEL MAX are calculated in accordance with the table on page 6.

 An item with a length of 2-4 m constitutes a separate shipment, requires a separate consignment note, and its actual weight must not exceed 50 kg. The charge for transporting such a shipment is always calculated on the basis of longitudinal weight.

CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES

business day or more, depending on the number of shipments sent; (b) if delivery is to be made within two business days – by two business days or a multiple thereof, depending on the number of shipments sent. DHL Parcel will determine the order of deliveries.

 Maximum dimensions of a single item: • length 4 m or • height up to 2.1 m (including the pallet) or • sum total of all dimensions does not exceed 6 m.

 Goods consolidated on a pallet are treated as a single item.

 Palletized shipments being sent to a single consignee and weighing over 2,500 kg, or shipments consisting of more than 5 pallets, can be processed on separate terms upon consultation with the DHL Parcel Customer Service Department. If shipments containing more than 5 pallets are to be sent to a single consignee without prior consultation with the DHL Parcel Customer Service Department, the time frame for delivering each subsequent shipment beyond the first shipment will be extended: (a) if delivery is to be made on the next business day – by one

HOW TO CALCULATE THE COST OF A SHIPMENT +

eInvoice

Charge: 50% of the basic charge, but no less than PLN 15

DHL PARCEL MAX SERVICE

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

FUEL AND ROAD SURCHARGE

Saturday pick-up

DESCRIPTION OF THE

To calculate the distance, use the Distance Calculator (available on www.dhlparcel.pl). 2 Total weight of items in a shipment for a single consignee.

BASIC CHARGE

Charge: PLN 30 per pallet

Detailed description of the services on page 8-9

1

determined on the basis of the higher of real or volumetric weight (more information on page 7)

Pallet sales

 To determine the price of a service, calculate the distance between the place of dispatch and the place of delivery of a shipment, using the Distance Calculator available at www.dhlparcel.pl.  Calculated for each item is: • The volumetric weight according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or 1 m3 of the shipment = 250 kg. • The longitudinal weight according to the following conversion rate: 1 linear metre = 100 kg.  The rule is to select the greater weight (actual, volumetric or longitudinal).  The price of a multi-item shipment is calculated after adding up the greater weights of each item.

This does not apply to pick-ups and deliveries carried out using the following vehicles: truck-tractor with an articulated trailer, car with an articulated trailer with a loading capacity of 24 t, car without a trailer with a loading capacity of 5 t or higher. 2 For more information about the time of delivery offered, please contact the DHL Parcel Customer Service Department. 1

+

VAT

at the applicable rate

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

DHL Parcel service price list – special price list

7

ADDITIONAL SERVICES – DOMESTIC SHIPMENTS

ADDITIONAL SERVICES – DOMESTIC SHIPMENTS

Shipment insurance

Information before delivery (PDI)

Delivery to neighbour5

Delivery confirmation (POD)

Additional coverage against loss or damage of shipments is available. It covers shipments with a value of up to PLN 100,000. The fee depends on the type of shipment and the value declared.

Sms or e-mail notification and phone call communication from the DHL Parcel courier to the consignee of the shipment on the day of delivery. Under this service the sender additionally permits the delivery of the shipment to an address given by the consignee, which differs from that on the consignment note (within the deliverer’s Terminal). The consignee can also use the Redirect parcel service.

If the consignee is absent, the DHL Parcel courier will deliver the shipment to the alternative address given in the consignment note, if that address is in the direct vicinity of the place of delivery. “Direct vicinity of the place of delivery” means a place located in the same house, building or facility as the place of delivery or a house or property directly adjacent to the place of delivery. The end consignee will be notified by email/SMS that the shipment was delivered to a neighbour.

Hard-copy confirmation – photocopy of the document with the consignee’s signature.

DHL PARCEL POLSKA, DHL PARCEL 9, DHL PARCEL 12: • up to PLN 50,000 – PLN 3.50 • between PLN 50,000 and PLN 100,000 – 0.2% of declared value

Charge: PLN 5

Charge: PLN 8 when requesting the service at the time of sending the shipment Charge: PLN 18 + PLN 5 for each additional copy of the document when requesting the service after the shipment is sent (available for 1 year after the shipment is delivered)

Included in the basic charge

DHL PARCEL MAX: • up to PLN 50,000 – PLN 7 • between PLN 50,000 and PLN 100,000 – 0.2% of declared value For combined shipments, an insurance charge for DHL PARCEL MAX applies. Extension of the range of service for shipments with a value of more than PLN 100,000 requires separate arrangements made in a written framework agreement between DHL Parcel and the customer. The charge is calculated individually for each shipment, on the basis of a request made at the DHL Parcel Customer Service Department.

Saturday delivery6 Detailed information about the scope of offering the service (postcode of the place of delivery of the shipment) is available in the DHL24 and DHL eCas applications or in the DHL Parcel Customer Service Department.

Redirect parcel1 As soon as the shipment is collected, on the day of delivery or after an unsuccessful attempt to deliver, the consignees can redirect their shipments at www.przekieruj.dhlparcel.pl.

Charge: 50% of the basic charge, but no less than PLN 15

Electronic delivery confirmation (ePOD) Electronic confirmation – scan of the document with the consignee’s signature. Available in the DHL24 and DHL eCas application, for shipments sent using these. Included in the basic charge

Service available to consignees solely on condition that the sender provides a mobile phone number and/or email address under the shipment’s address details.

Cash on delivery collection (COD) The amount collected as payment for the goods is sent by bank transfer in accordance with the instruction given by the Requestor of the service. The shipment’s consignee is obliged to pay the collection amount in cash. Each shipment with the COD service is subject to additional insurance. The collected amount is transferred to sender within 5 business days, counting from the business day following the day of delivery of the shipment (the date of transferring funds from DHL Parcel’s bank account). The maximum collection amount for a shipment is PLN 11,000. If sending one or more shipments, the total collection amounts from a single sender to a single consignee exceed PLN 6,500 on one occasion, the consignee is obliged to perform the pick-up at a DHL Customer Service Point.

Options available within a single terminal: redirect for collection at a DHL Parcelshop, pick up at a DHL Parcelstation, deliver to a neighbour, provide a new delivery address, change the date of delivery, cancel shipment.

Delivery between 6 p.m. and 10 p.m.7,8

Included in the basic charge

Written order10

Charge: PLN 12

Charge: PLN 5 for the order

Detailed information about the scope of offering a service (postcode of the place of sending the shipment) is available in the DHL24 and DHL eCas applications or in the DHL Parcel Customer Service Department.

Change of a address

Charge: 50% of the basic charge, but no less than PLN 15

Carried out after receiving a written instruction from the sender2. Charge: PLN 10 – within the DHL Parcel deliverer’s Terminal Charge: 100% of the basic charge – between two DHL Parcel Terminals

Return of shipment to sender. “An undeliverable shipment” is a shipment that could not be delivered by DHL Parcel because: the consignee refused to accept it, the consignee refused to pay for the service, the consignee refused to pay the collection amount as part of the additional Collection and remittance of amount due (COD) service, the consignee failed to collect the shipment after two attempts to deliver, or the address provided was incorrect, thus making delivery impossible. Charge: 100% of the basic charge9

Included in the basic charge

A daily list of shipments undelivered for reasons not attributable to DHL Parcel, sent to the email address provided. Reports can be activated at www.dhl.com.pl/raporty or through the DHL eCas application. The report contains, among other things: shipment numbers, dates sent, consignees’ details, reasons for non-delivery.

Return of undeliverable shipment

Charge: PLN 13

The consignee is notified by email or SMS that the shipment has been shipped, about the date, location and estimated time of delivery, and about any unsuccessful delivery attempts to deliver the shipment (if the consignee was absent at the delivery address or failed to pay any amounts due for the shipment). The message contains information about the collection value, if the shipment was sent with the Collection and remittance of amount due (COD) additional service. Following the notifications the consignee can make use of the Redirect parcel service.

Report on undelivered shipments

Included in the basic charge

Obtaining delivery confirmation for the goods shipped, on documents attached to the outside of the shipment and returning them to the sender (maximum of 5 documents).

Email/SMS notifications

Processing written orders submitted by fax or email.

Saturday pick-up

Charge: PLN 7 + 1% of the collection value

Return of confirmed documents (ROD)

Service available only for DHL PARCEL POLSKA. Detailed information about the range of the service (postcode of the place of delivery of the shipment) is available in the DHL24 and DHL eCas applications or in the DHL Parcel Customer Service Department.

Pallet sales Additional service concerning exclusively the DHL PARCEL MAX service. Applies only to EURO pallets (0.8 m x 1.2 m) that meet the UIC 435-2 standard. Service available to senders paying for transportation, with a clause in this regard in the agreement. Charge: PLN 30 per pallet

Collection at a DHL Parcelshop3 and a DHL Parcelstation4 Option to choose the pick-up location and date (for some DHL Parcelshop locations also on Saturdays and Sundays). There is an additional option to have specific shipments, which were shipped on a Friday, delivered on a Saturday to a specific location. The shipment can be picked up within 7 calendar days. The consignee’s identity is verified using a PIN code and phone number.

Company packaging Cardboard packaging is available at all DHL Parcel Customer Service Points and from DHL Parcel couriers. Charge for the packaging depends on the dimensions: 24.5 x 23.5 x 10.5 (cm) (S) PLN 2 49.5 x 23.5 x 21.0 (cm) (M) PLN 3.50 49.5 x 47.0 x 21.0 (cm) (L) PLN 5 49.5 x 47.0 x 42.0 (cm) (XL) PLN 6

Information about the pick-up locations: www.parcelshop.dhl.pl/mapa. Included in the basic charge

The company reserves the right to introduce special additional charges connected with dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). Not applicable to DHL PARCEL MAX. The option to redirect for collection at a DHL Parcelshop is available for single-item shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.8 x 0.6 x 0.6 (m), but only combined with the additional Shipment Insurance service for shipments with a maximum value of PLN 6,500. A written instruction from the sender is not required in the event of readdressing a shipment with the PDI service (within the deliverer’s Terminal). 3 Applies to single-item DHL PARCEL POLSKA shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.8 x 0.6 x 0.6 (m), with the option to buy only the additional Shipment Insurance service with a maximum value of PLN 6,500. The service may be ordered using the online DHL Parcel tools. The consignee’s mobile phone number must be provided in the shipment’s address details. 4 Applies to single-item DHL PARCEL POLSKA shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.6 x 0.4 x 0.4 (m), with the option to buy only the additional Shipment Insurance service with a maximum value of PLN 6,500. The service may be ordered using the online DHL Parcel tools. The consignee’s mobile phone number must be provided in the shipment’s address details.

eInvoice An electronic invoice, equivalent to a paper invoice. eInvoices are multifunctional, secure and easy to use. It provides email notifications regarding an invoice issued, and makes it possible to view and download delivery confirmations for invoiced shipments. eInvoices can be activated and accessed at www.dhlparcel.pl. Included in the basic charge

1

2

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the additional services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

8

DHL Parcel service price list – special price list

The company reserves the right to introduce special additional charges as a result of dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). Applies only to the DHL PARCEL POLSKA service. Cannot be combined with the Return of confirmed documents service (ROD). Ordering the service using electronic DHL Parcel tools. Applies only to DHL PARCEL POLSKA and DHL PARCEL MAX. Cannot be combined with Delivery between 6 p.m. and 10 p.m. Applies only to DHL PARCEL POLSKA. Cannot be combined with the Saturday delivery service. 8 The charge for the service also applies to customers whose cooperation agreement stipulates the Delivery between 5 p.m. and 10 p.m. service. 9 For DHL PARCEL 9 and DHL PARCEL 12 shipments, the charge for the Return of undeliverable shipment service will be calculated according to prices for DHL PARCEL POLSKA. 10 Available exclusively to Orderers paying for this service. 5 6 7

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the additional services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

DHL Parcel service price list – special price list

9

ADDITIONAL CHARGES – DOMESTIC SHIPMENTS Charge for non-standard items for DHL PARCEL POLSKA, DHL PARCEL 9, DHL PARCEL 12 shipments

Charge for non-standard items for DHL PARCEL MAX shipments

A charge will be applied for:

Items placed on a pallet are subject to a charge when:

• items whose longest dimension is longer than 1.4 m or if any of the other dimensions exceeds 0.6 m,

• p allets with dimensions exceeding 0.8 m x 1.2 m (EURO pallet) were used,

•spherical, cylindrical or oval items, • items with irregular shapes, with protruding elements, • items with an adhesive surface that prevents sliding (e.g. rubber, etc.), • items containing loose, heavy pieces or pieces with uneven weight distribution, • items in loose packaging or irregularly shaped (i.e. where the contents may shift and cause a shift to the centre of gravity while being transported), • items marked with DHL “TOP” and “CAUTION: Non-standard shipment” stickers, • items whose contents require special handling (when there is no option of automatic sorting at handling warehouses or if there is a risk of damaging other shipments),

COMBINED SHIPMENTS DHL PARCEL POLSKA AND DHL PARCEL MAX

• g oods extend beyond the outlines of the pallet, • g oods are not affixed to the pallet (e.g. with film, binding tape, screws, etc.).

Weight and dimensions of each item in a shipment:

A charge will be applied for unpalletized items if: • t heir longest dimension is longer than 1.4 m or if any of the other dimensions exceeds 0.6 m,

Pick-up and delivery:

 There is an option of handling combined shipments (sent to a single consignee on a single consignment note) containing items weighing both under and over 31.5 kg.

• t hey are marked with DHL “TOP” and “CAUTION: Non-standard shipment” stickers,

 Each of the items must meet the requirements specified in the characteristics of the relevant DHL PARCEL POLAND (p. 5) and DHL PARCEL MAX (p. 7) services.

• t hey contain liquids (barrels, canisters, buckets etc.), • t hey have a spherical, cylindrical or oval shape,

 Items weighing up to 31.5 kg are collected and delivered door-to-door, while items weighing over 31.5 kg are delivered on a kerbside drop-off basis.

Method of calculating charges:  The charge for a combined shipment is the sum total of charges for individual items, calculated according to the rules applicable to each service, i.e. DHL PARCEL POLAND and DHL PARCEL MAX.

• t hey have irregular shapes, with protruding elements.

• items containing liquids (barrels, canisters, buckets etc.).

Also subject to a charge are items containing goods that cannot be palletized because of their characteristics (e.g. devices on wheels) and cannot be sorted automatically.

A charge is also applied in the event of a Return of undeliverable shipment with non-standard items.

A charge is also applied upon the return to the sender of a shipment with nonstandard items.

Charge: PLN 22

Charge: PLN 125

Repeated call for payment1

Charge for non-electronic consignment note1

DHL Parcel reserves the right to charge the customer an administrative fee if a repeated call for payment for DHL Parcel services needs to be issued.

Charge for handling shipments accompanied by a consignment note completed without using the applications offered by DHL Parcel (DHL24, DHL eCas) or others applications integrated with DHL Parcel systems.

Charge: PLN 20

ADDITIONAL INFORMATION – DOMESTIC SHIPMENTS

HOW TO CALCULATE THE COST OF A COMBINED SHIPMENT TOTAL AMOUNT OF BASIC CHARGES FOR DHL PARCEL POLSKA AND DHL PARCEL MAX

+

FUEL AND ROAD SURCHARGE

more information on pages 4 and 6

for the current amount of surcharge go to www.dhlparcel.pl

+

TOTAL AMOUNT OF CHARGES FOR ADDITIONAL SERVICES AND/OR ADDITIONAL PAYMENTS

+

VAT

at the applicable rate

more information on page 8-10

Charge: PLN 2

Change of payer After an invoice has been issued by DHL Parcel, the payer can be changed following the customer’s written request. The new payer stated in the “Change of payer form” will be charged an administrative fee for re-issuing an invoice. The form is available on www.dhlparcel.pl in the Model documents tab or at the DHL Parcel Customer Service Department. Charge: PLN 15 per invoice

Reinstatement of wire transfer payments1

PROHIBITED AND RESTRICTED GOODS

An administrative charge for reinstating the option to pay for DHL Parcel services by wire transfer.

DHL Parcel does not accept shipments which contain1:

Charge: PLN 40

Charge for an extended version of a paper invoice

Fuel and road surcharge2 A fuel and road surcharge is added to the net basic price of each shipment. To learn about the amount and method of calculating the surcharge, go to www.dhlparcel.pl.

Charge for preparing an invoice containing a detailed list of transactions invoiced, covering: the number of the consignment note, the name of the sender and consignee of the shipment and other fees for the shipment. Additionally, it allows for the electronic attachment to the invoice to be made available as an Excel file.

• cash, securities, other payment documents,

• human and animal remains,

• valuables (jewellery, works of art, antiques, coins and medals etc.),

• narcotics and psychotropic substances,

• weapons and ammunition,

• medications requiring special transport conditions,

• perishables requiring special transport conditions,

• other goods whose properties might pose a health hazard to the people coming into contact with them, or which might damage or destroy other shipments,

• chemically and biologically active goods, • animals,

Charge: PLN 3 per invoice

• szczątki ludzkie i zwierzęce,

• other goods the transporting of which is prohibited under applicable laws..

COMPLAINTS We make every effort to ensure that our customers’ shipments reach them on time, safely and at the correct address. If you have any complaints or comments on the quality of our services, please go to www.dhlparcel.pl.

The company reserves the right to introduce special additional charges connected with dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). 1 2

Not applicable to consumers. Previously known as a fuel surcharge.

All prices are in PLN and will be increased by value-added tax at the applicable rate. More information at www.dhlparcel.pl and in the DHL Parcel Customer Service Department.

10

DHL Parcel service price list – special price list

1

More information is provided in the Regulations for the provision of domestic shipping and postal services of DHL Express (Poland) Sp. z o.o., available at www.dhlparcel.pl.

To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

DHL Parcel service price list – special price list

11

International road shipments – exports

ADDITIONAL SERVICES AVAILABLE DHL PARCEL CONNECT

DHL PARCEL CONNECT – BASIC CHARGES Austria Belgium Czech Republic Denmark Estonia

International road shipments – exports

Finland Germany Hungary Latvia Lithuania Luxembourg Netherlands Slovakia Slovenia Sweden

Parcel weight

Expected time of delivery1

up to 1 kg

up to 5 kg

up to 10 kg

up to 20 kg

up to 31.5 kg

3 3 2 3-4 3-4 3-4 2 3-4 3-4 2-3 3 3 2 3-4 3-4

56 56 56 56 56 56 56 56 56 56 56 56 56 56 56

76 76 76 76 76 76 76 76 76 76 76 76 76 76 76

96 96 96 96 96 96 96 96 96 96 96 96 96 96 96

116 116 116 116 116 116 116 116 116 116 116 116 116 116 116

136 136 136 136 136 136 136 136 136 136 136 136 136 136 136

Croatia Cyprus France Greece Ireland Italy Malta Monako Portugal Romania Spain United Kingdom 1

Shipment insurance

Shipment insurance

Charge depending on the declared value of shipment: • up to PLN 10,000 – PLN 10 • between PLN 10,000 and PLN 100,000 – 0.5% of declared value

Charge depending on the declared value of shipment: • up to PLN 10,000 – PLN 10 • between PLN 10,000 and PLN 100,000 – 0.5% of declared value

Cash on delivery collection (COD)2

Information about shipment status

Charge: 1% on collection value, minimum PLN 49

Included in the basic charge

Email/SMS notifications

Return of undeliverable shipment

Included in the basic charge

Charge: 100% of the basic charge

Information about shipment status

Utilisation of the undeliverable shipment

Included in the basic charge

Included in the basic charge

Pick-up at a DHL Parcelshop

eInvoice

Included in the basic charge

Included in the basic charge

Delivery confirmation (POD)

Company packaging

Included in the basic charge

Charge for the packaging depends on the dimensions

Return of undeliverable shipment Charge: 100% of the basic charge

eInvoice Included in the basic charge

Company packaging Charge for the packaging depends on the dimensions

Detailed description of the services on page 16

DESCRIPTION OF THE DHL PARCEL CONNECT SERVICE Weight and dimensions of the shipment (including packaging):

Parcel weight

Expected time of delivery1

up to 1 kg

up to 5 kg

up to 10 kg

up to 20 kg

up to 30 kg

5-6 3-4 12 4 5-6 4-5 4 5-7 4-5 5-6 4-5 5-6 3-4

109 74 299 74 109 109 74 299 74 109 109 109 74

119 89 309 89 119 119 89 309 89 119 119 119 89

129 99 329 99 129 129 99 329 99 129 129 129 99

149 129 349 129 149 149 129 349 129 149 149 149 129

169 139 369 139 169 169 139 369 139 169 169 169 139

DHL PARCEL INTERNATIONAL SERVICE

0.6 m

 Single-item shipments weighing up to 31.5 kg.

DHL PARCEL INTERNATIONAL – BASIC CHARGES Bulgaria

DHL PARCEL INTERNATIONAL

1.2 m

0.6 m

Weight and dimensions of the shipment (including packaging):

0.5 m

 Single-item shipments weighing up to 30 kg.

0.5 m

1m

 Maximum dimensions of a standard shipment: 1.2 x 0.6 x 0.6 (m).

 Maximum dimensions of a standard shipment: 1 x 0.5 x 0.5 (m).

 Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 (m).

 Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 (m).

 Maximum length of a shipment 2 m.

 Maximum length of a shipment 1.5 m.

 Maximum circumference of a shipment must not exceed 3.6 m. The circumference of a shipment is calculated as follows: 1 x length + 2 x width + 2 x height.

 Maximum circumference of a shipment must not exceed 3 m. The circumference of a shipment is calculated as follows: 1 x length + 2 x width + 2 x height.

Sending and delivery of a shipment:

Sending and delivery of a shipment:

 Door-to-door, excluding: Denmark, Estonia, Finland, Latvia, Lithuania, Sweden. In those countries, the addressee collects the shipment at a local Partner DHL Parcel.

 Door-to-door, excluding: Bulgaria, Greece, Romania, Cyprus and Spain. In those countries, the addressee collects the shipment at a local postal operator’s office.

 Shipment only on business days. Customers can order a DHL Parcel courier and print the label they need only via the DHL24, DHL eCas or DHL24 WebAPI applications. Regular pick-up can be scheduled upon prior agreement with a DHL Parcel Representative.

 Shipment only on business days. Customers can order a DHL Parcel courier and print the label they need only via the DHL24, DHL eCas or DHL24 WebAPI applications. Regular pick-ups can be scheduled upon prior agreement with a DHL Parcel Representative.

 In the delivery process, DHL Parcel takes into account the consignees’ preferences regarding the time and location of delivery, including the option to direct the shipment for collection at one of the 25,000 DHL Parcel locations3: • DHL Parcelshop in Austria, Belgium, Czech Republic, Germany, Hungary, Luxembourg, Netherlands, Slovakia and Slovenia. • DHL Parcelstation in Germany.  Shipments are delivered Monday to Saturday4. Saturday is considered a business day.

The delivery times are provided in business days on the basis of average transit times in the DHL Parcel network for shipments shipped from Poland; however, they are not guaranteed, nor do they in any way constitute part of an agreement, i.e. DHL Parcel is not obliged to keep to a specified delivery time. The expected time of transit is counted from the day following the dispatch of the shipment.

All prices are in PLN and will be increased by value-added tax at the applicable rate. Information about the areas excluded from service can be found in DHL24, DHL eCas or DHL24 WebAPI applications or in the DHL Parcel Customer Service Department.

HOW TO CALCULATE THE COST OF A SHIPMENT

Method of calculating charges:

Method of calculating charges:

 Charges are calculated in accordance with the table on page 12.

 Charges are calculated in accordance with the table on page 12.

 For the shipment the volumetric weight is calculated, according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or 1 m3 of shipment = 250 kg.

 For the shipment the volumetric weight is calculated, according to the following conversion rate: [length (cm) x width (cm) x height (cm)] / 4,000 or 1 m3 of shipment = 250 kg.

 The rule is to select the greater of actual or volumetric weight of a shipment.

 The rule is to select the greater of actual or volumetric weight of a shipment.

COD service does not apply to countries: Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Sweden. Maximum dimensions and weight of a shipment sent to a DHL Parcelstation are 0.6 x 0.35 x 0.35 (m) and 31.5 kg; to DHL Parcelshop in Austria, Belgium, Czech Republic, Netherlands, Luxembourg and Slovakia 0.8 x 0.5 x 0.35 (m) and 20 kg; to DHL Parcelshop in Germany, Hungary and Slovenia 1.2 x 0.6 x 0.6 (m) and 31.5 kg. The shipment can be collected at the DHL Parcelshop for 7 calendar days starting from the day following the delivery. A shipment that is not collected within that time is returned to the sender at the sender’s expense. 4 Shipments to Austria are delivered from Tuesday to Saturday. All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department. 2

BASIC CHARGE

determined on the basis of the greater of actual or volumetric weight (more information on page 13)

12

+

FUEL AND ROAD SURCHARGE for the current amount of surcharge go to www.dhlparcel.pl

+

CHARGES FOR ADDITIONAL SERVICES AND/OR SURCHARGES more information on page 16-17

DHL Parcel service price list – special price list

3

+

VAT

at the applicable rate

DHL Parcel service price list – special price list

13

International road shipments – returns

ADDITIONAL SERVICES AVAILABLE Shipment status updates

eInvoice

Included in the basic service

Included in the basic service

Detailed description of the services on page 16

DESCRIPTION OF THE DHL PARCEL RETURN INTERNATIONAL SERVICE 0.5 m

Weight and dimensions of the shipment (including packaging):

0.5 m

1m

 Single-item shipments weighing up to 30 kg .

 Return to Poland is possible through a dedicated DHL Easy Return portal; return to Poland is always made to the expense of the consignee of the shipment being returned.

 Maximum dimensions of a standard shipment: 1 x 0.5 x 0.5 (m).

 The consignee of the return decides how the return label is provided:

1

 Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 (m).  Maximum circumference of a shipment must not exceed 3 m. The circumference of a shipment is calculated as follows: 1 x length + 2 x width + 2 x height.  The following shipments will not be handled: • where one of the dimensions exceeds 1 x 0.5 x 0.5 (m), • spherical or cylindrical shipments,

DHL PARCEL RETURN INTERNATIONAL – BASIC CHARGES Basic charge

International road shipments – returns 1

1

Austria

116

Italy

129

Belgium

116

Latvia

129

Bulgaria

149

Lithuania

129

Cyprus

349

Luxembourg

116

Czech Republic

116

Netherlands

116

Denmark

129

Portugal

149

Estonia

129

Romania

149

Finland

129

Slovakia

116

France

129

Slovenia

129

Germany

116

Spain

149

Greece

149

Sweden

129

Hungary

129

United Kingdom

129

Ireland

149

• the consignee generates the label on their own and sends the consumer a file to be used for printing the label, • provides the consumer with a link to generate and print the label, • provides the consumer with a link to generate and print the label on the consignee’s own website (integration required).

• shipments in the shape of a roll and tube, with a triangular or oval cross-section,

 The consumer returning the product prints the label, attaches it to the parcel and posts it at the nearest post office.

• shipments with irregular shapes, with protruding elements,

Delivery:

• containing loose, heavy pieces or pieces with uneven weight distribution,

 Shipments returned from different countries to one customer are consolidated before delivery.

• all items of which are partially packaged or have no packaging, but the absence of packaging does not affect the transportability of these items (e.g. tyres, mattresses, etc.),

Basic charge

1

Dispatch:

• composed of several shipments attached to each other, which exceed the standard dimensions, • shipments with an adhesive surface that prevents sliding (e.g. rubber, etc.), • shipments in loose packaging, tied with a string (i.e. where the contents may shift and cause a shift to the centre of gravity while being transported),

 The delivery address for return shipments is defined upon switching on the service on the DHL Easy Return page.  Shipments are delivered by a DHL Courier on business days.

Method of calculating charges:  The charges for DHL PARCEL RETURN INTERNATIONAL are calculated in accordance with the table on page 14.

• whose packaging contains: synthetic, metal or wooden materials, textiles, foils, items with rubber edges or fasteners (e.g. bags, sacks, small buckets, foils).

1

For Ireland, Romania, Sweden and Hungary, the maximum weight is 20 kg.

Basic charges refer to single-item shipments with a maximum weight of 30 kg before consolidation.

All prices are in PLN and will be increased by value-added tax at the applicable rate. Shipments returned to a single address are consolidated. The expected transit time is 3-18 business days, depending on the country of dispatch and the number of shipments being returned. The expected transit time is not guaranteed and does not under any circumstances constitute part of an agreement. DHL Parcel is not obliged to keep to a specific delivery time.

HOW TO CALCULATE THE COST OF A SHIPMENT BASIC CHARGE

14

+

FUEL AND ROAD SURCHARGE for the current amount of surcharge go to www.dhlparcel.pl

+

VAT

At the applicable rate

DHL Parcel service price list – special price list

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

DHL Parcel service price list – special price list

15

ADDITIONAL SERVICES – INTERNATIONAL SHIPMENTS

Shipment insurance1

Delivery confirmation (POD)2

Additional coverage against loss or destruction of shipments with a value of up to PLN 100,000 is available.

Electronic confirmation is available once the sender is registered with the DHL Parcel Customer Service Department.

Charge depending on the declared value of shipment: • up to PLN 10,000 – PLN 10 • between PLN 10,000 and PLN 100,000 – 0.5% of declared value

Included in the basic charge

ADDITIONAL PAYMENTS – INTERNATIONAL SHIPMENTS

Charge for non-standard items for DHL PARCEL CONNECT and DHL PARCEL INTERNATIONAL shipments A charge will be added to shipments: • where one of the dimensions exceeds 1.2 x 0.6 x 0.6 (m) for DHL PARCEL CONNECT,

• spherical or cylindrical shipments,

The amount due for the goods delivered with a value not exceeding EUR 1,500 or CZK 40,000 (currency depends on the country where the delivery is made) can be collected from the consignee. The amount will be paid into the sender’s currency account within 6 business days, counting from the business day following the day of delivery of the shipment (the date of transferring funds from DHL Parcel’s bank account).

Included in the basic charge

Repeated call for payment

• shipments in the shape of a roll and tube, with a triangular or oval cross-section,

DHL reserves the right to charge the customer an administrative fee if a repeated call for payment for services needs to be issued.

Return of shipment to sender. An undeliverable shipment is a shipment that could not be delivered by DHL to the consignee because: the consignee was absent, the consignee refused to accept it, the consignee refused to pay the collection amount as part of the additional Collection and remittance of amount due (COD) service, the address provided was incorrect, collection was cancelled.

• shipments with irregular shapes, with protruding elements,

Charge: PLN 20

Charge: 100% of the basic charge

• composed of several shipments attached to each other, which exceed the standard dimensions,

• shipments containing loose, heavy pieces or pieces with uneven weight distribution, all items of which are partially packaged or have no packaging, but the absence of packaging does not affect the transportability of these items (e.g. tyres, mattresses, etc.),

• shipments with an adhesive surface that prevents sliding (e.g. rubber, etc.),

Utilisation the undeliverable shipment5

The consignee is notified by email or SMS about the date, place and estimated hour of delivery.

Charge: PLN 40

Return of undeliverable shipment1

Charge: 1% of the value of the shipment, a minimum of PLN 49 (to calculate the value of the shipment in PLN, take the average PLN exchange rate of the currency accepted, as announced by the NBP on the day before the shipment is sent)

Email/SMS notifications2

Administrative charge for reinstating the option to pay for DHL services by wire transfer.

• where one of the dimensions exceeds 1 x 0.5 x 0.5 (m) for DHL PARCEL INTERNATIONAL, A charge will also be added to DHL PARCEL CONNECT and DHL PARCEL INTERNATIONAL shipments:

Cash on delivery collection (COD)2

Reinstatement of wire transfer payments

Destruction of an undeliverable shipment in accordance with the sender’s instruction. A shipment will be deemed undeliverable if it cannot be delivered by DHL to the consignee or has not been collected by it. Examples of reasons for nondelivery: absence of the consignee, refusal to accept the shipment, failure to provide correct address details.

Fuel and road surcharge

• shipments in loose packaging, tied with a string (i.e. where the contents may shift and cause a shift to the centre of gravity while being transported),

A fuel and road surcharge is added on to the basic price of a shipment (not including costs of additional services). The amount of the surcharge is specified on the basis of average market prices of diesel oil and aviation fuel.

• whose packaging contains: synthetic, metal or wooden materials, textiles, foils, items with rubber edges or fasteners (e.g. bags, sacks, small buckets, foils).

The fuel and road surcharge for DHL PARCEL CONNECT, DHL PARCEL INTERNATIONAL and DHL PARCEL RETURN INTERNATIONAL services is the same.

Charge: PLN 120

For the current amount of surcharge go to www.dhlparcel.pl.

ADDITIONAL INFORMATION – INTERNATIONAL SHIPMENTS

Included in the basic charge

PROHIBITED AND RESTRICTED GOODS DHL Parcel does not accept shipments which contain1:

Information about shipment status3

eInvoice

The service involves access to information about the shipment’s current status on www.dhlparcel.pl.

An electronic invoice is available at www.dhlparcel.pl. The service covers sending information about an invoice issued.

Included in the basic charge

Included in the basic charge

• cash, securities, other payment documents,

• human and animal remains,

• valuables (jewellery, works of art, antiques, coins and medals etc.),

• narcotics and psychotropic substances,

• weapons and ammunition,

• medications requiring special transport conditions,

• perishables requiring special transport conditions,

• other goods whose properties might pose a health hazard to the people coming into contact with them, or which might damage or destroy other shipments,

• chemically and biologically active goods, • animals,

• other goods the transporting of which is prohibited under applicable laws..

• human and animal remains,

Collection at a DHL Parcelshop2 4 In the delivery process, DHL Parcel takes into account the consignees’ preferences regarding the time and location of delivery, including the option to direct the shipment for collection at a DHL Parcelshop. The shipment can then be collected at the DHL Parcelshop in the next 7 calendar days. Information about the network of DHL Parcelshop locations can be found in the electronic tools for sending a shipment. Included in the basic charge

COMPLAINTS

Company packaging Cardboard packaging is available at all DHL Parcel Customer Service Points and from DHL Parcel couriers.

We make every effort to ensure that our customers’ shipments reach them on time, safely and at the correct address. If you have any complaints or comments on the quality of our services, please go to www.dhlparcel.pl.

Charge for the packaging depends on the dimensions: 24.5 x 23.5 x 10.5 (cm) (S) PLN 2 49.5 x 23.5 x 21.0 (cm) (M) PLN 3.50 49.5 x 47.0 x 21.0 (cm) (L) PLN 5 49.5 x 47.0 x 42.0 (cm) (XL) PLN 6

The company reserves the right to introduce special additional charges connected with dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). Applies only to DHL PARCEL CONNECT and DHL PARCEL INTERNATIONAL. Applies only to DHL PARCEL CONNECT, excluding: Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Sweden. In the case of DHL PARCEL RETURN INTERNATIONAL, the customer will have access to the DHL Easy Return portal. 4 Maximum dimensions and weight of a shipment sent to a DHL Parcelstation are: 0.6 x 0.35 x 0.35 (m) and 31.5 kg; to a DHL Parcelshop in Austria, Belgium, the Czech Republic, the Netherlands, Luxembourg and Slovakia: 0.8 x 0.5 x 0.35 (m) and 20 kg; to a DHL Parcelshop in Germany, Hungary and Slovenia: 1.2 x 0.6 x 0.6 (m) and 31.5 kg. The shipment can be collected at the pick-up location for 7 calendar days starting from the day following the delivery. 5 Applies only to DHL PARCEL INTERNATIONAL. 1 2 3

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

16

DHL Parcel service price list – special price list

The company reserves the right to introduce special additional charges connected with dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.). 1

More information can be found in the DHL Parcel Connect Terms and Conditions of Shipment and the DHL Parcel International Terms and Conditions of Shipment, available at www.dhlparcel.pl.

All prices are in PLN and will be increased by value-added tax at the applicable rate. To learn more, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.

DHL Parcel service price list – special price list

17

SOLUTIONS FOR THE SENDER

SOLUTIONS FOR THE CONSIGNEE

We encourage you to take advantage of a number of IT solutions.

Other services facilitating the delivery of shipments.

DHL eCas

Collection at a DHL Parcelshop and DHL Parcelstation

Computer application for comprehensive online handling of a large number of shipments. Installation of the software with the support of eCom consultants, [email protected].

The consignee locates the nearest DHL Parcelshop and collects the shipment on their way home from work.

Basic features of the application: • printing consignment notes or destination labels,

• exporting and importing of the base of consignees,

• booking DHL Parcel courier,

• monitoring and reporting on statuses of deliveries online,

• cooperation with customer’s systems (exchange of XML files),

• access to confirmation of delivery of shipment with the consignee’s signature.

• An online shop customer is able to choose the best place and time to collect their shipment (for some locations also on Saturdays and Sundays). • The consignee receives notification that the shipment is ready for pick-up. • The shipment can be collected within 7 calendar days of the notification, at any time during the location’s business hours. • Shipments sent on a Friday can be delivered on Saturday to a selected pick-up location.

DHL24

Delivery to neighbour

A web application recommended for customers sending a dozen or so shipments per day and for those who send shipments from various locations. The no-installation-required app is available via web browser at www.dhl24.com.pl.

A neighbour’s help is invaluable, especially if the consignee is unable to wait for the DHL Parcel courier.

Basic features of the application: • printing consignment notes,

• access to delivery confirmations with the consignee’s signature,

• booking a DHL Parcel courier, also by a third party,

• storing and monitoring complaint statuses.

• If the DHL Parcel courier misses the consignee, he will immediately attempt to deliver the shipment to the neighbour specified. • The customer does not have to wait for the DHL Parcel courier, and the shipment will still be delivered as scheduled. • The consignee will be notified by email/SMS that the shipment was delivered to the neighbour.

• calculating the price according to the customer’s terms,

Email/SMS notifications

DHL24 Authorised Shipment A modern system for managing shipments (including processing returns) sent at the customer’s expense. An excellent solution for online shops, repair shops, the financial and telecommunications industry, insurance companies or those involved in distributing domestic shipments. It enables: • an order form customised to the customer’s individual needs to be created,

• various return addresses to be matched, depending on the goods group,

• orders to be authorised,

• linking goods or documents to the shipment number to be guaranteed,

• an easy way of booking a DHL Parcel courier and printing a consignment note to be made available,

• Email and SMS notifications inform the consignee that the item has shipped, provide the estimated date of delivery and notify them about any unsuccessful attempts to deliver. • Knowing the approximate time of delivery of the shipment can help the consignee plan their day more effectively. • Notifications eliminate the need to contact the online store about shipments.

• the acceptance of goods by the warehouse to be facilitated.

DHL24 Main User An excellent solution for multi-branch companies that put emphasis on the correct allocation of the shipping costs to the appropriate branch. This solution ensures central monitoring of shipments sent by various users.

Returns Implementing DHL24 Authorised Shipment makes things much easier for the consignee of a shipment from a customer. • Essential information about the items being returned is provided at the time of dispatch, which makes the processing of the return faster and more efficient. • The consignee completes the order form on the customer’s website, available 24 hours a day. • The consignee selects the place and time of sending the shipment.

DHL24 WebAPI

• The consignee personally generates and prints a consignment note containing information provided by the customer about the goods being returned.

DHL24 WebAPI is a network service enabling information to be exchanged between DHL24 and our customers’ external software. This solution helps integrate one’s own software with DHL24 mechanisms and it operates on the basis of the Simple Object Access Protocol (SOAP) – a full description of the service is defined with the aid of Web Services Description Language (WSDL). Under DHL24 WebAPI we make available a number of methods corresponding to the most important features of the DHL24 application, including creating shipments, booking a DHL Parcel courier, and information about the status of shipments.

Integrating modules and dedicated IT solutions Modules integrating the most popular e-commerce platforms (e.g. Magento, Presta Shop) with DHL24. The customer’s IT system can also be integrated with selected DHL applications. More information can be obtained from a DHL Parcel Commercial Representative or an eCom Consultant at [email protected].

DHL Personal Signature A tailor-made solution for companies concluding agreements with their customers and awaiting the consignee’s identification and the return of duly signed documents. It offers confidence that the shipment will be delivered directly to the person concerned and that personal information will be protected. All electronic tools presented in the price list are free.

More information on the electronic tools can be obtained at www.dhlparcel.pl, from the DHL Parcel Customer Service Department, or from the DHL Parcel Commercial Representative.

18

Free notifications keep the consignee informed about the estimated time of delivery of their shipment. They allow him/her to learn about the DHL courier’s unsuccessful attempt to deliver their shipment and to easily redirect the shipment at www.przekieruj.dhlparcel.pl.

DHL Parcel service price list – special price list

Redirect parcel As soon as the item ships, on the day of delivery or after an unsuccessful attempt to deliver, consignees can redirect their shipments at www.przekieruj.dhlparcel.pl. Without having to get in touch with the sender, the consignee can decide on the most convenient way to redirect the parcel by: • scheduling the shipment for pick-up at a selected DHL Parcelshop location (pick-up within 7 calendar days, counting from the day following delivery to the location), • changing the date or address of delivery of a shipment (delivery no later than on the tenth calendar day, counting from the day after sending), • adding a service or changing the address for delivery to a neighbour. The consignee can also use the Redirect parcel service to cancel the shipment (stating the reason for the cancellation). The consignee is notified that he/she may redirect the shipment through the Email/SMS notification service, the Information before delivery (PDI) service, and when checking the status at www.dhlparcel.pl. A mobile-friendly version of the www.przekieruj.dhlparcel.pl website is also available.

To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department or a DHL Parcel Sales Representative.

DHL Parcel service price list – special price list

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