Signature Travel Expert Certification Course Module 15: Preferred Supplier Specialist Training Introduction Revised 11/29/16

In order to truly be considered a Signature Travel Expert, it’s essential that you have an understanding of Signature’s preferred supplier partners. Therefore, the final requirement for earning your Signature Travel Expert Certification is to complete 10 specialist/product training programs offered by Signature’s preferred suppliers.

Requirements and Instructions This module provides a detailed overview of the approved training programs offered by our preferred cruise, land/tour and hotel suppliers: Approved Preferred Supplier Specialist/Training Programs

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Cruise

Land/Destination Specialists

Hotels

Recorded Webinars

Certificate of Completion Provided by Supplier

NO Certificate of Completion Provided. Participation will be verified by Signature

Certificate of Completion Provided by Supplier

AmaWaterways Azamara Club Cruises Celebrity Cruises Crystal Cruises Cunard Line Disney Cruise Line Holland America Line Hurtigruten Norwegian Cruise Line Oceania Cruises Paul Gauguin Princess Cruises Regent Seven Seas Royal Caribbean Intl. Seabourn Silversea Cruises UnCruise Adventures Uniworld River Cruises Viking River Cruises Windstar Cruises

Certificate of Completion Provided by Supplier

Adventures by Disney African Travel Australis Backroads Club Med Globus Insight Vacations Monograms Rail Europe Rocky Mountaineer Tauck

Accor AMResorts Fairmont Jumeirah Marriott MGM Resorts Intl. Raffles Rosewood Shangri-La Sofitel Starwood Swissotel Hotels & Resorts Taj Hotels Trump Hotels

Abercrombie & Kent Auto Europe Avanti Destinations Belmond Brendan Vacations Classic Vacations Contiki Holidays Cox & Kings Exeter International Europe Express G Adventures ID Travel Group Journese Pleasant Holidays Ski.com Swain Trafalgar Travel2 Villas of Distinction

Signature Travel Expert Certification Credit Instructions  Select and complete 10 of the programs above  Return to this lesson (Module 15) and upload evidence of completion o Click START QUIZ o Section/Question 1: enter all approved recorded webinars completed from column 4  ex: Auto Europe – Feb 15, 2016, Swain – Mar 10, 2016 o Sections/Questions 2-11: upload certificates from completed supplier programs from columns 1 - 3  Click CHOOSE FILE and select the PDF file or photo of your evidence o Click SAVE QUIZ until you have uploaded all evidence of completion o All done? Click COMPLETE QUIZ and we will verify your submissions *Evidence of completion: this could be a photo you take of a paper certificate/diploma, a PDF file, a screenshot of an email, a Word document or other file. Almost any electronic file will work. Signature Travel Expert Course Module 15: Preferred Supplier Training

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Additional Information:     

Already completed some? You’ll need evidence of completion Evidence that is 5 years or older will not be accepted (unless the training remains unchanged) Any combination of certified training courses and/or recorded webinars is acceptable Allow 2 business days for evidence review and verification You do NOT have to upload all evidence of completion at once • Upload what you have, and then click SAVE QUIZ • When you have more, return to this lesson and click START QUIZ again • All your previous uploads will still be there

Tip: New To The Industry If you are new to the industry, it is recommended that you determine your preferred supplier training selections by conferring with your agency owner or manager. Tip: Experienced Consultants If you are an experienced consultant that has already earned any of the qualifying certifications, you do not to repeat the training program. You just need to submit a copy of your certificate or diploma by following the instructions provided.

Questions If you have questions, please contact the Signature training team: [email protected]

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CRUISE SUPPLIER TRAINING AmaWaterways Specialist Course Overview This customized course will take you on a voyage to explore the many facets of AmaWaterways including their fleet of custom-designed river cruise ships, onboard amenities, and the unique ability to cruise into the hearts of cities like Budapest, Paris, Basel, and Phnom Penh. AmaWaterways cruises some of Europe’s most scenic and historic rivers – the Danube, Rhine, Main, Seine, Mosel and Rhone – calling at iconic cities and hidden gems for memorable shore excursions. Their AmaVoyages itineraries offer off-the–beaten-path river cruises in Portugal, Vietnam and Cambodia, Myanmar, and Africa. One entire lesson of this course focuses on identifying potential river cruise clients. You will learn which itinerary best matches each of the following key target markets: solo travelers, couples, cultural explorers, affinity groups, part/full charters and niche clients interested in theme cruises that focus on food or wine, Jewish Heritage and European Christmas Markets. You will learn how to show all of these clients the advantages of booking with AmaWaterways and what makes them the best choice for a river cruise. You will also learn about AmaWaterways' commitment to travel agent partners. Among other benefits, they offer strong marketing and sales support, commission rates that are among the highest in the industry, and a call-to-action that always directs consumers to book with their travel agent. Booking has never been easier! Using technological services such as the online booking engine, Revelex and Sabre, travel agents are able to do a variety of activities that were not available before. Course Benefits  Downloadable Specialist Diploma  2 CEUs from The Travel Institute (TTI) for qualified agents  Congratulatory letter from AmaWaterways  $50 bonus commission certificate for next booking made within 3 months  FAM invitation on specific departures  Access to AmaWaterways Rewards Program Access Instructions Link: http://www.amawaterwaystraining.com

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New Users: All travel consultants must register to access Travel Agent University. You must first create an account by clicking the link to “Create New Account”. Registered Users: For returning travel consultants, enter your email and password in the boxes provided on this page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Azamara World Academy Globetrotter Course Overview Thank you for registering for the Azamara World Academy. You’ll learn why Azamara Club Cruises® has so many loyal guests, and how to confidently sell Azamara voyages to your clients. Training has eleven short courses, and will take approximately four hours to complete. Don’t worry about losing your place; you’ll automatically be directed to where you last signed off. After completing all courses, you’ll be certified as an Azamara GlobetrotterSM. Take a virtual tour any time by clicking on Explore Ship or Videos. Or browse the Reference Library, a collection of easy-to-print PDFs about the Azamara brand. Course Benefits  Downloadable Specialist Diploma  90 days to book three Azamara Club Cruises staterooms to receive one complimentary doubleoccupany Club Oceanview stateroom on Azamara Club Cruises.

Access Instructions Link: https://secure.cruisingpower.com/SecureLogin.do?#stream-menu-tab

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New Users: All travel consultants must register to access Cruising Power. To create an account click the box to “Register Here”. Registered User: For Returning Travel Consultants, enter your Username and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certification as an Azamara World Academy Globetrotter (Downloadable diploma) To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Celebrity Cruises 5 Star Academy Course Overview Celebrity Cruises’ new and highly engaging online training program will provide Travel Partners with a real onboard experience. The new, refreshed and revised 5 Star Academy is experiential training, using lots of videos, giving sales tips, and showing Celebrity Cruises through the 5 senses. What does it look like, smell like, taste like, feel like, sound like? Through this training, Celebrity’s Travel Partners, in particular those who have never sailed with Celebrity, will understand the entire essence of Celebrity through the senses that are triggered as you look, smell, taste, touch, and hear Modern Luxury defined by Celebrity Cruises. You will have more knowledge, experience, and confidence to sell Celebrity, and will truly appreciate which type of client will enjoy a Celebrity cruise. Access Instructions Link: https://secure.cruisingpower.com/SecureLogin.do?#stream-menu-tab New Users: All travel consultants must register to access Cruising Power. To create an account click the box to “Register Here”. Registered User: For Returning Travel Consultants, enter your Username and Password in the boxes provided on this page.

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Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • A graduate packet which includes a Five Star Academy certificate will be mailed 2-3 weeks after the end of month in which you completed the academy. To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Crystal Cruises: The Crystal Specialist Course Overview Welcome to “Crystal Cruises®: The Crystal Specialist,” a mini-course designed to bring you to the next level of selling Crystal Cruises. This is the second course in the Crystal Cruises series. If you have not already completed our first module, “Crystal Cruises®: All-Inclusive,” please do so in order to receive the full benefits of this program. After completing this course, you will have a greater knowledge of the Crystal Difference. Whether you book your first Crystal guest, or your 100th Crystal guest, you will understand how The World’s Best Cruise Line continues to find ways to offer the best value afloat. Course Benefits  Certification as a Crystal Cruises Expert Travel Agent (Downloadable diploma)  Individual course certificate upon completion of course  CLIA credits toward ACC and MCC accreditation  4 CEU credits from The Travel Institute  Weekly email communication summarizing all the best values currently being offered Access Instructions Link: http://www.travelagentuniversity.com New Users: All travel consultants must register to access Travel Agent University. To create an account click the link to “Create New Account”. Registered Users: For Returning Travel Consultants, enter your Email and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certification as a Crystal Cruises Expert Travel Agent (Downloadable diploma) To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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Cunard Line One Source Academy Course Objectives The One Source Academy Program can help make you more effective at selling cruises. Cunard Line’s courses are presented in an entertaining and engaging format that moves at your pace. Important: For markets outside of the U.S., Canada, Mexico and Puerto Rico, be advised that policies, procedures and pricing may vary. Please consult your local office for information. Move Up The Ranks The Academy Program follows the naval tradition of recognizing achievement with promotions through the ranks. Complete the required courses to rise from First Officer up to Commodore status. The higher the rank, the better the rewards. Course Benefits The Academy Program offers some of the richest rewards of any travel agent education program – including a FREE Graduation Cruise Course! Your Agency also earns recognition and rewards for encouraging participation. For Agents and Agencies to qualify for Rewards the Agency must be considered producing for that brand. Travel Agent Locator: When you achieve Commodore status, your agency will receive placement within our online Travel Agent Locator for consumers, subject to agency productivity. The Cunard Travel Agent Locator only lists agencies that have achieved Commodore status. Please note that it takes 24-48 hours after completion of the Graduation Course for your agency to appear in the locator and that the agency main address will show. Cunard Commodore Marketing Kit: Certified expert marketing materials designed exclusively for Cunard Commodores and their agencies. Your agency must satisfy the productivity requirement in order to access this valuable resource. You will also receive a downloadable Certificate of Achievement! Access Instructions Link: https://book.princess.com/BookingSystem/lmsHome.page New Users: All travel consultants must register to access OneSource. To create an account click the link to “Register”. Registered Users: For returning travel consultants, enter your Username and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable Certificate of Achievement Signature Travel Expert Course Module 15: Preferred Supplier Training

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To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Disney Cruise Line: Disney Destinations Genius Course Objectives Disney Destinations Genius is the home of Disney Destinations training for travel professionals. In it, you'll find online courses, web seminars, and information on available on-site Agent Education Programs. College of Disney Knowledge graduates, please review the Graduate Usage Guidelines. (Adobe PDF) Please note: To receive credit for your individual training, your online profile must be kept up to date, including your name, business email address and agency information (including an IATA, TSI, TIDS (Canada) or CLIA number). Whether you're looking for learning opportunities to enhance your Disney Destinations sales and marketing skills or need a product knowledge refresher of our many experiences, this site was created with you in mind. From video tours to in-depth training on our many products and services, you will find a diverse collection of resources to assist you in reaching your goals. On this site you can:  Participate in on-line training  View your learning history  Register for on-site Agent Education Program opportunities  Request agent benefits

Course Benefits  Earn your College of Disney Knowledge graduate certificate (Downloadable certificate)  Use of an approved Press Release to inform your current and prospective clients of your recent achievement Access Instructions Link: https://www.disneytravelagents.com/content/f68dee2f529ff210VgnVCM100000d864a8c0RCRD/?og=TB

New Users: All travel consultants must register as a Disney Travel Professional click the button to “Register”. Registered Users: For returning travel consultants, enter your Username and Password in the boxes provided on this page.

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Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • College of Disney Knowledge graduate certificate (Downloadable certificate) To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Holland America Line Academy Course Overview Participating in this training program is easy, and it's free. To become a Holland America Line graduate you must complete all the core course exams, 101 through 106. Advanced Strategies courses are also offered. Over 16,000 travel professionals have already graduated. Benefits include accreditations, a shipboard credit every time you sail on a Travel Agent Appreciation fare, online certificates as well as a personalized certificate mailed to you. Course Benefits  An online, downloadable graduation certificate  Personalized, hand-signed certificate. Please allow 10 business days for processing and mailing.  USD50.00 shipboard credit, redeemable any time you sail on a Travel Agent Appreciation fare. A request for the shipboard credit must be made at the time of making the booking. To claim the credit you must tick the appropriate box advising you are a Holland America Line Academy graduate at the time of completing the Travel Agent Appreciation fare application form. The credit cannot be applied after you have submitted the form. U.S. and Canadian Graduates also receive:  Up to 15 CLIA credits toward ACC or MCC. CLIA offers a maximum of 15 credits so if you have credits from other training programs you can only apply the number of credits needed to total 15. If you do not have CLIA credits you may apply all 15 credits. To claim credits you must provide a print out of the email advising you that you are a Holland America Line Academy graduate and submit the email with a print out of your Holland America Line Academy graduate certificate and your Captain's Log Book to CLIA.  For U.S. Graduates: 8 continuing education credits for The Travel Institute (U.S. travel professionals). We suggest you supply a print out of the email advising that you are a Holland America Line Academy graduate and/or a photo copy of your certificate to The Travel Institute. You must be a Certified Travel Associate (CTA) or a Certified Travel Counselor (CTC).  For Canadian graduates: 12 ACTA (Association of Canadian Travel Agencies) credits. Access Instructions Link: http://www.halacademy.com

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New Users: All travel consultants must register to access the Holland America Line Academy, Register by clicking the link to “Create Account”. Registered Users: For returning travel consultants, enter your Username and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Online, downloadable graduation certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Hurtigruten: Amundsen Explorer Club Course Overview Once you’ve completed our program, you will be prepared to identify potential clients within your existing database. You will also gain insights on where to prospect for new clients in your marketplace. You will gain a better understanding of the unique features and benefits of the Hurtigruten experience – how it differs from traditional cruising and why that difference appeals to the expanding pool of travelers looking for authentic, experiential travel. Course Benefits  Certificate of Achievement  Exclusive use of Amundsen Club logo (download JPG image, 644KB)  Exclusive offers and incentives  Priority FAM access Access Instructions Link: http://hurtigrutenagents.com/

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New Users: All travel consultants must register to access Hurtigruten’s Agent site clicking the “Register” link. Registered Users: For returning travel consultants click the “Login” link and enter your Username and Password in the boxes provided on this page. Once you are logged into the site click the Amundsen Explorer Club – Agent Certification Program Link.”

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable certificates To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Norwegian Cruise Line: NCL U Training Course Overview From the moment you enter our online campus, you’ll feel right at home. For starters, all students are on a 100% scholarship – thanks to their good standing as our travel partners. Once you enroll at ncluniversity.com (simply a matter of acquiring a unique login at bookncl.com, then just signing up), you’ll be able to earn up to 15 CLIA credits; receive invitations to private luncheons, receptions and educational cruises; participate in exclusive contests for free cruises; play online games; network; and of course, learn the NCL U cheer. Course Benefits  Graduates receive downloadable certificates for levels achieved via email with instructions on downloading.  All That’s New – Be the first to know about hot tips, new ships, promotions, contests and more  Courses and Electives – Learn everything you need to know about our destinations, ships, and all they have to offer  Let’s Do Lunch – These events give our travel partners a taste of Freestyle Cruising® with an onboard lunch for just $30 pp  Andy’s Vlog – Andy Stuart, our President & COO, delivers a newsy, scoop-filled vlog just to NCL U students  CLIA credits – Earn up to 15 CLIA credits while taking courses that will improve your sales  Interactive Video Electives – The fun way to learn about our brand new ships and more Signature Travel Expert Course Module 15: Preferred Supplier Training

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NCL U Graduate Program – Courses with high-end, sophisticated marketing techniques and tips – reserved exclusively for Freestyle-`Certified grads The Forum – Offers students a place to chat, get answers, make plans and make friends Our New Norwegian Specialist Program – Join our illustrious team of Norwegian Specialists and get a FREE cruise for two. Simply earn 250,000 points and book and report 3 bookings in any combination aboard Norwegian Breakaway, Norwegian Getaway and Pride of America and you'll be Freestyle Cruising® before you know it.

Access Instructions Link: http://NORWEGIANCENTRAL.COM New Users: All travel consultants must register to access NCL U by clicking the box titled “New Agency”. Registered Users: For returning travel consultants enter your Username and Password in the boxes provided on this page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable certificates To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Oceania Cruises Sales Specialist Academy Course Overview Acquiring the information, insights and tools to book clients on Oceania Cruises is easier than ever with the new free online Oceania Cruises Sales Specialist Academy. The online portal — which is conveniently located within the Travel Agent Center of the Oceania Cruises website – has multiple tutorials designed to educate you on the features and amenities that make Oceania Cruises the undisputed leader in the upper-premium cruise segment. Learn which of your clients may be suited for a higher service level, the finest cuisine at sea and truly innovative destination experiences. Once you become a Specialist, you will enjoy bonus commissions, access to personalized marketing materials, onboard credits to award your clients and so much more.

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The Academy's first exclusive course, Oceania Cruises Sales Specialist, is a professionally-narrated webbased training program which provides an overview of key hallmarks found on Oceania Cruises vacations, including the finest cuisine at sea, immersive destination experiences and impeccable personalized service aboard intimate, luxurious ships. Course Benefits Upon completing the self-guided course, you will be recognized as a certified Oceania Cruises Sales Specialist, earning an additional $200 bonus commission on your next booking made within a 12-month period and three $100 shipboard credit certificates you may gift to your clients. Become a connoisseur of Oceania Cruises and discover just how easy it is to recommend these intimately luxurious ships to your most discerning clients. Access Instructions Link: https://www.oceaniacruises.com/agent/agent-login/?ReturnUrl=%2fagent%2fsales-specialist-academy%2f New Users: All travel consultants must register to access Oceania Cruises Travel Agent Center by clicking “Register Now”. Registered Users: For returning travel consultants enter your Username and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of Recognition To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Paul Gauguin Travel Agent Specialist Program Course Overview Maeva! (Welcome!) We are so glad to have you join us in this learning endeavor! Our Travel Agent Specialist Program will teach you about the many destinations we now serve, including Tahiti, French Polynesia, the South Pacific, and Southeast Asia, and warm weather ports in regions like the Caribbean, Panama Canal, and Europe. You’ll also become an expert on our vessels– the m/s Paul Gauguin, and the m/v Tere Moana. More than that, we know that this program will empower you to discover your passion, deepen your knowledge, and develop your travel business by immersing yourself in the Paul Gauguin Cruises Experience. We look at this as more than a training program. We see this as the beginning of a relationship with you that will become richer and more meaningful as we go forward. This is the beginning of a dialogue between us that will result in good things for everyone – especially for your valued clients. So we welcome you on the first steps and remind you that we want to hear from you all along the way as we continue to extend Signature Travel Expert Course Module 15: Preferred Supplier Training

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the spirit of Polynesian hospitality to some of the most magical places in the world! Clients today are increasingly looking for experts who can give them the service they expect and the advice that they need to make their investment of precious vacation time (and money) everything they dream it will be. At Paul Gauguin Cruises, we believe that there is huge potential for the travel professional who establishes him or herself as an expert in select areas and product lines. With this in mind, and respectful of the busy lives we all lead, we have designed an educational program that will give those who participate a distinct advantage – in-depth knowledge, insider updated information, and solid sales techniques that work! Add to that opportunities for exclusive, easy-to-implement marketing campaigns, and you have a partnership that will lead to success. Our program requires only a modest amount of time and effort to take in all the knowledge you need to find, cultivate, sell to and keep the type of client that will enjoy our luxury soft adventure cruises in the South Pacific, Southeast and many other warm weather regions around the globe in hidden ports throughout the Caribbean, Latin America and Europe. In four in-depth chapters, we will: • Focus in on the key target markets • Identify the unique selling points of the destinations • Learn about the ships’ distinctions • Show you what your clients' experience will be • Share some artful selling and practical information Benefits of the PEARLS Program          

PEARLS Personal Rewards Program PEARLS Partner designation Certificate of recognition Bonus Commission – Four $100 bonus commissions good on next bookings Sample press release Use of PEARLS logo for email signature and on website Exclusive contest for PEARLS Agents Book your PEARLS Reduced Rate Travel (Use PEARLS Personal Rewards) Book your PEARLS Reduced Rate Travel (Without PEARLS Personal Rewards) Advance notice of FAM invitations  Dedicated Facebook page  Quarterly webinar featuring tactical, practical sales information  Early notification of special sales events

Access Instructions Link: https://pgcruises.com/tacenterlogin New Users: All travel consultants must register to access The Paul Gauguin PEARLS program by clicking the box to “Register Here”. Registered Users: For returning travel consultants, enter your email and password in the boxes provided on this page. Signature Travel Expert Course Module 15: Preferred Supplier Training

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Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of Recognition To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Princess Cruises One Source Academy Course Overview The One Source Academy Program can help make you more effective at selling cruises. Princess’s courses are presented in an entertaining and engaging format that move at your pace. Important: For markets outside of the U.S., Canada, Mexico and Puerto Rico, be advised that policies, procedures and pricing may vary. Please consult your local office for information. Move Up The Ranks The Academy Program follows the naval tradition of recognizing achievement with promotions through the ranks. Complete the required courses to rise from First Officer up to Commodore status. The higher the rank, the better the rewards. Course Benefits The Academy Program offers some of the richest rewards of any travel agent education program – including a FREE Graduation Cruise Course! Your Agency also earns recognition and rewards for encouraging participation. For Agents and Agencies to qualify for Rewards the Agency must be considered producing for that brand. Travel Agent Locator: When you achieve Commodore status, your agency will receive placement within our online Travel Agent Locator for consumers, subject to agency productivity. The Princess Travel Agent Locator only lists agencies that have achieved Commodore status. Please note that it takes 24-48 hours after completion of the Graduation Course for your agency to appear in the locator and that the agency main address will show. Princess Commodore Marketing Kit: Certified expert marketing materials designed exclusively for Princess Commodores and their agencies. Your agency must satisfy the productivity requirement in order to access this valuable resource. Access Instructions Link: https://book.princess.com/BookingSystem/lmsHome.page New Users: All travel consultants must register to access OneSource. To create an account click the link to “Register”.

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Registered Users: For returning travel consultants, enter your Username and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of Achievement To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Regent Seven Seas Cruises Specialist Training Course Overview Welcome to the world of Regent Seven Seas Cruises® We are very excited to present this special course to you, where you will learn why we are The Most Inclusive Luxury ExperienceTM. Over the course of this training session, you will receive an interesting and detailed introduction to our award-winning product. You will learn what makes Regent Seven Seas Cruises® so special, and what sets us apart from other luxury cruise products, and you will appreciate why we keep receiving top honors and awards - from our travel agent partners and guests alike. What keeps bringing our guests back time after time (over half of our guests on any given cruise are repeat customers)? It is a magical mixture of value, product and destination – the industry's most all-inclusive luxury product offered on three ultra-luxury mid-sized ships with stellar personalized service, superb cuisine, and our award-winning spacious all-suite accommodations. Add this to the most interesting cruise itineraries in the industry, and you have a winning combination. In addition to the Regent Specialist Training, we also offer two additional modules: FREE Shore Excursions and The Best Value in Luxury Cruising. Course Benefits Complete each module and receive:  2 CEUs from Travel Institute  A Downloadable Diploma Complete all three Regent Seven Seas Cruises Training Modules and receive*:  A Bonus Commission Certificate of $200 when a new booking is made within 60 days of completing the courses  A kit containing all relevant Regent Seven Seas Cruises collateral  A special Regent Seven Seas Cruises branded gift item

Access Instructions Link: http://www.travelagentuniversity.com Signature Travel Expert Course Module 15: Preferred Supplier Training

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New Users: All travel consultants must register to access Travel Agent University. To create an account click the link to “Create New Account”. Registered Users: For Returning travel consultants, enter your Email and Password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Royal Caribbean International: University of WOW Course Overview Welcome onboard the University of WOW!- an interactive training program to help key agents become certified Experts on Royal Caribbean International.

As you work your way through the program, you can achieve 2 different levels: • Complete all 'Expert' courses to become a Royal Caribbean 'Expert' • Complete all 'Expert' courses and 'Expert Plus' Electives to become a Royal Caribbean 'Expert Plus' You can also take a virtual tour of the world's most innovative fleet by clicking the 'Explore Ship' button at any time! Plus, visit our Latest Promotions & News and Webinars sections, for all the latest news! Course Benefits There are a few things we're sure of here at the University of WOW. We know just how much effort our University of WOW students put into achieving Expert and Expert plus status. And we also really believe that hard work deserves recognition. That's why we've got fantastic rewards for when you become an Expert or Expert Plus level student because you deserve them! Complete Expert Level and Receive: • Expert Certificate (Can be downloaded and printed) • Screen Saver • Expert Badge (great for Facebook) • Up to 5 CLIA Credits • Expert Congratulatory Letter • Display of Expert Accolade on your Agency’s Travel Agent Locator Signature Travel Expert Course Module 15: Preferred Supplier Training

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Complete Expert Level Plus and Receive:  Expert Plus Certificate (Can be downloaded and printed)  Expert Plus Badge (great for Facebook)  Expert Plus Congratulatory Letter

Access Instructions Link: https://secure.cruisingpower.com/SecureLogin.do?#stream-menu-tab

New Users: All travel consultants must register to access Cruising Power. To create an account click the box to “Register Here”. Registered User: For Returning Travel Consultants, enter your Username and Password in the boxes provided on this page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Expert Plus Certificate (Can be downloaded and printed) To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Seabourn Academy Course Overview This training academy was created to offer you the opportunity to learn about one of the world’s finest luxury travel experiences, as well as how to find, attract and satisfy a luxury travel clientele that, properly served, will continue to provide you with an ongoing source of lucrative business year after year. Since its founding, Seabourn has provided an exceptional onboard experience, an innovative range of worldwide itineraries and an all-inclusive value that have consistently dominated the top rankings of professional guidebooks, critical reviews and polls of knowledgeable and affluent travelers. It is true that cruising provides the highest user-satisfaction ratings in the leisure travel arena, and the ultra luxury segment of cruising, where Seabourn operates, maintains the highest customer satisfaction ratings in all of cruising. Once you understand how to qualify potential luxury cruisers, and how to demonstrate to them the superior value of a luxury cruise on an intimate Seabourn ship, you will gain loyal, frequent repeat clients who will also advocate your knowledge and expertise to their families, friends and associates. It is a proven business model that has demonstrated great success for many agents. This training is meant to be self-administered. However all of us at Seabourn are ready and able to assist Signature Travel Expert Course Module 15: Preferred Supplier Training

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you at any time. We want you to succeed, so that we will succeed. If you are ready to start selling the most celebrated cruise line in the world, you can start your training now. Objectives of Completing Seabourn Academy • Recognize luxury travelers and understand how to sell to them • Gain in-depth knowledge about how Seabourn will satisfy many clients • Learn how to use Seabourn to help you make sales • Review the fundamentals of marketing and selling to luxury travelers • Learn to integrate luxury travel into your overall marketing program • Discover that the market for luxury travelers is larger than you think • Learn how to turn your clients into repeat clients Length of Time to Complete As the training program is self-administered, the length of time to complete Seabourn Academy training varies. We recommend you allocate a minimum of 4-1/2 hours to complete all the courses (101 through 106). When you have completed a course and taken the exam, you may continue on to the next course or come back any time to complete the next course. Course Benefits Seabourn Academy Graduate Benefits: • Certificate: A downloadable certificate with your name and date of graduation is available online. You can access the certificate by going to "History & Certificates" then to the graduation tab. A printed hand-signed certificate will be sent to you. Please allow 10 business days for processing and mailing. • Bonus Commission: US$100.00 bonus commission on your first booking after graduating. The booking must be made within 60 days of graduating. To apply for the bonus commission please email [email protected] with the booking details and your full name, agency name and agency address. • CLIA Credits: Up to 15 CLIA credits toward ACC or MCC. CLIA offers a maximum of 15 credits so if you have credits from other training programs you can only apply the number of credits needed to total 15. If you do not have CLIA credits you may apply all 15 credits. For CLIA ACC/MCC credits, an original Seabourn Academy graduate certificate must be submitted with your Captain's Log Book for grading. Copies, faxes or PDFs will not be accepted. To learn more about CLIA Certification, please go to www.cruising.org. The Seabourn Academy graduate certificate has no cash value. CLIA Certification credit awarded to CLIA member agents only. CLIA and Seabourn are not responsible for lost, misplaced or undelivered mail. • U.S. Travel Professionals Credits: U.S. graduates are eligible for 8 credits from The Travel Institute. We suggest you supply a print out of the email advising that you are a Seabourn Academy graduate and/or a photo copy of your certificate to The Travel Institute. You must be a Certified Travel Associate (CTA) or a Certified Travel Counselor (CTC). • Canadian Travel Professionals Credits: Canadian graduates are eligible for 12 credits from ACTA (Association of Canadian Travel Agencies. If you are not registered in the ACTA program and would like to obtain more information, please visit www.acta.ca How to Become a Seabourn Academy Graduate: • Click on the "Create An Account" link and complete the form • Login using your email address and password Signature Travel Expert Course Module 15: Preferred Supplier Training

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• • • • • • •

To study, click on the courses tab, then on the course title When you have completed all lessons within each course, take the exam To pass the course exams, you must have 75% correct answers. All exams consist of true/false and multiple-choice questions relating to the course content. You will receive your score immediately. If you do not receive a score of 75% or better, go back and review the course. Then, retake the exam. When you have passed the exam, move on to the next course or come back another time to continue the training You must pass all exams to become a Seabourn Academy Graduate To check which exams you have passed, click on the "History & Certificates" tab.

Access Instructions Link: http://www.seabournacademy.com/ New Users: All travel consultants must register to Access the Seabourn Academy. To create an account click the link to “Create Account”. Registered Users: For returning travel consultants, enter your Username and Password in the boxes provided on this page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate: A downloadable certificate with your name and date of graduation is available online. You can access the certificate by going to "History & Certificates" then to the graduation tab. A printed hand-signed certificate will be sent to you. Please allow 10 business days for processing and mailing. To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Silversea Cruises Specialist Rewards Course Overview Welcome to Silversea Specialist Rewards – the comprehensive training program designed to help travel advisors effectively cultivate new clients and feel confident in selling Silversea’s luxury small-ship products. This course will take you through an overview of Silversea’s eight intimate ships including the newest ship in the expedition fleet, Silver Discoverer. You’ll also learn about Silversea’s all-inclusive onboard experience, off-the-beaten-path destinations and shore programs, and tips to help you gain new clientele and close the sale.

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For over 20 years, Silversea has been committed to creating unforgettable luxury cruise vacations and destination immersion experiences for our guests. As our legacy of luxury continues, so does our commitment to excellence, innovation, expansion of product offerings, and unwavering commitment to you – our valued travel partners. As our dedicated sales team travels to consumer shows and regional training events across the country, we encounter passionate travel partners each day. We would like to thank each one of you for taking the time to complete this course and demonstrate a vested interest in selling Silversea. Silversea is proud to be able to provide your clients with the best of what luxury cruising has to offer while also providing our travel partners with some of the best earnings opportunities in the industry. In this course you’ll learn about our Silver Privilege Fare program, which not only rewards your clients who book early, but translates to more commission for you! Our team is eager to help you grow your Silversea business. We encourage you to reach out to us to schedule an in-office training or client presentation, create a marketing plan or simply help you close an individual sale. Every booking is important to us and nobody will work harder for you and with you than Silversea. On behalf of our over 2,000 shipboard and shoreside employees worldwide, we thank our travel partners for your support and look forward to many shared successes throughout the year. Course Benefits: • Downloadable Specialist Diploma • 2 CEUs from The Travel Institute (TTI) for qualified agents • Access to Rewards Program with a chance to win $250 Access Instructions Link: http://www.silverseaspecialistrewards.com/ New Users: All travel consultants must register to access Travel Agent University. To create an account click the link to “Create New Account”. Registered Users: For Returning travel consultants, enter your Email and password in the boxes provided on this page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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Un-Cruise Adventures Adventurist Program Course Overview Discover how rewarding UnCruise Adventures can be for your clients (and for your bottom line)! Joining the Adventurist club is easy—once you get started, faster than a pod of leaping dolphins, you'll know the ins and outs of our small ship cruises and will also gain access to exclusive Adventurist benefits. Exclusive Adventurist Club Benefits:  $100 per traveler Bonus Commission applied to your first booking*  $500 per traveler Bonus Commission on the seventh individual cabin booked  Listing on cncruise.com for referrals^  Reduced rate on FAM travel - $200 savings on standard agent rate  Advance notice on special offers  Entry into a drawing for a free cruise each year  Framed Adventurist certificate *Bonus commissions are ONLY eligible for bookings made AFTER completing certification, and are issued to the agency. ^Adventurist Club members are listed on uncruise.com for two years from date of certification or from most recently recorded activity (i.e. booking, info request, etc.) Access Instructions Link: https://www.uncruise.com/travel-partners New Users: All travel consultants must register to access the UnCruise Adventures Specialist program. To create an account, click the link to “Need to Register”. Registered Users: For returning travel consultants, enter your email and password in the boxes provided on this page

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certification of completion To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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Uniworld Boutique River Cruise Collection River Cruise Specialist Course Overview A small investment in your time will bring you big dividends in your business. Our comprehensive program provides you with the knowledge and sales tools essential to promote and sell the rapidly growing river cruise vacation market to existing clients, as well as attract new prospects. Easy Steps for Becoming a River Cruise Specialist: • Successfully complete a written exam online • Periodically take a re-certification test • Recommend Uniworld on all calls inquiring about this unique way of travel Course Benefits: • Collateral Materials Support – Flyers, Postcards, DVDs, and Electronic Flyers • Exclusive offers/savings for you and your clients • Booking Contests with opportunity for additional commission and/or savings • Special savings on travel agent rates—an additional savings off already deeply discounted rate • Mystery shopper contest • Book 6 client staterooms in the next 90 days after the successful completion date of the exam and receive a complimentary 7 day cruise for you and a companion* • $25 per person ($50 per stateroom) bonus commission for up to 10 client bookings made and deposited within 2 years of your graduation date • Placement on Uniworld's online consumer referral program • Certificate of completion • CLIA points towards their certification program Access Instructions Link: http://uniworld.com/agency/login?returnUrl=%2Fagency%2Fquick-links%2Ftraining-andeducation%2Frivercruisespecialist

New Users: All travel consultants must register to access the Uniworld River Cruise Specialist program. To create an account, click the link to “Create Account”. Registered Users: For returning travel consultants, enter your email and password in the boxes provided on this page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certification of completion To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions. Signature Travel Expert Course Module 15: Preferred Supplier Training

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Viking River Cruises: Viking Travel Agent Academy Course Overview Welcome to the Viking Travel Agent Academy, Viking's online Agent Training Program. We’ve designed this program to give you, our valued travel partners, the most comprehensive sales training in the cruise industry. We hope to convey our passion for what we truly believe is the world’s finest river cruise experience. And, more importantly, we want to give you the knowledge and the tools you need to convert that enthusiasm into an exciting specialty. The Viking Travel Agent Academy is designed for the agent who really wants to learn how to sell this profitable and ever growing sector of the cruise industry. The program consists of 7 certification courses from which you will learn about the profitability of river cruising, Viking’s itineraries and destinations, how to develop a successful marketing plan and why Viking is the best choice for you and your clients. Upon completion of all 7 courses you will earn the title “Viking Master River Cruise Expert.” Course Benefits • Viking Master River Cruise Expert • The Viking Travel Agent Academy earns you special agent incentives: o Pass the first 3 courses to receive a $50 booking incentive that will be applicable to new bookings in the 60 days after passing the third course.* Access Instructions Link: https://www.vikingrivercruises.com/my-trip/manage-my-trip/login.html?ReturnUrl=/mytrip/resources/agent-academy.html New Users: All travel consultants must register in order to access the Viking Travel Agent Academy. To create an account, click the link to “Create A New Agent Account”. Registered Users: For returning travel consultants, enter your email and password in the boxes provided on this page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable Certificate of Expertise To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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Windstar Cruises Specialist Program Course Overview Thank you for joining us! We're excited to let you know about our renewed vision for the company: a global fleet that extends our unique small ship style of travel throughout the world! In this comprehensive education program, you'll find out why our vacation experiences are 180° From Ordinary®. Course Benefits • Graduate Windstar Academy before May 30, 2015 and earn $100 bonus commission on your first new Windstar booking made by June 6, 2015. • Certificate of graduation as a Windstar Specialist • 2 CEU credits from The Travel Institute; 3 credits from the Association of Canadian Travel Agencies (ACTA). Go to www.thetravelinstitute.com or www.acta.ca for details on the certification programs, eligibility for continuing education credits and how to receive these credits following graduation. Access Instructions Link: http://www.travelagentacademy.com/Course.aspx?f=WINDSTAR New Users: All travel consultants must register with Travel Agent Academy by clicking the link to “Enroll Now”. Registered Users: For returning travel consultants, click the link to “Login” and enter your email and password on this page to enter the site.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of graduation as a Windstar Specialist To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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LAND/TOUR SUPPLIER TRAINING Abercrombie & Kent Course Overview This webinar is designed to introduce you to the world of Abercrombie & Kent, and more specifically the offerings of the U.S. headquarters, including Luxury Small Group Journeys, Connections Journeys, European River Cruises, Private Jet Journey and Signature Series Tailor Made Travel. Additional courses featuring members of our staff from our offices around the world will teach you about most of the 17 regions our teams on the ground operate worldwide Access Instructions Recorded Webinar Link: https://attendee.gotowebinar.com/register/1805688735021802754

Adventures by Disney: Disney Destinations Genius Course Overview Disney Destinations Genius is the home of Disney Destinations training for travel professionals. In it, you'll find online courses, web seminars, and information on available on-site Agent Education Programs. College of Disney Knowledge graduates, please review the Graduate Usage Guidelines. (Adobe PDF) Please note: To receive credit for your individual training, your online profile must be kept up to date, including your name, business email address and agency information (including an IATA, TSI, TIDS (Canada) or CLIA number). Whether you're looking for learning opportunities to enhance your Disney Destinations sales and marketing skills or need a product knowledge refresher of our many experiences, this site was created with you in mind. From video tours to in-depth training on our many products and services, you will find a diverse collection of resources to assist you in reaching your goals. On this site you can:  Participate in on-line training  View your learning history  Register for on-site Agent Education Program opportunities  Request agent benefits Course Benefits  Earn your College of Disney Knowledge graduate certificate (Downloadable certificate)  Use of an approved Press Release to inform your current and prospective clients of your recent achievement Access Instructions Link: https://www.disneytravelagents.com/content/f68dee2f529ff210VgnVCM100000d864a8c0RCRD/?og=TB Signature Travel Expert Course Module 15: Preferred Supplier Training

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If you are not already a registered Disney Travel Professional click the button to “Register”. Members can enter your Username and Password on this same page to login.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • College of Disney Knowledge graduate certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

African Travel: Safari Academy Course Overview African Travel has partnered with our associate company Wilderness Safaris, widely acclaimed as the continent’s foremost ecotourism safari camp operator, to create an educational, informative and unique program. Course Highlights  Wilderness Safaris’ team of experts will join us each month from South Africa to share their expertise and insights. Packed with info about South Africa and its attractions  Each webinar has unique topics, product news and special incentives for your clients. Course Benefits  Your active participation in any five of the eight educational webinars, will qualify you to enter into a drawing to win a FREE Southern Africa educational package in March 2016. Exclusive Bonus Commission for Travel Academy Graduates $250 Agent Bonus Incentive will be paid on your first new ‘Popular Journeys’ or Custom FIT booking on any 2015 or 2016 safari programs of five nights or more deposited between June and October 2015. Not combinable with any other offer. You will receive your bonus commission check when your clients depart. Access Instructions Link:http://www.signaturetravelnetwork.com/communication_center/news/article_detail.cfm?article_id=31658 &article_type=ltg&

Official Rules: http://africantravelinc.com/free-southern-africa-educational-official-rules/ Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: Signature Travel Expert Course Module 15: Preferred Supplier Training

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• African Travel’s 2015 Safari Academy Certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Australis Specialist Program Course Overview Australis is an expedition cruise company that specializes in navigation through Patagonia’s southernmost channels in Chile and Argentina. The cruises encompass three, four, and seven-night programs which explore the Strait of Magellan and the Beagle Channel, going all the way to Cape Horn. The ships sail between the southern cities of Punta Arenas and Ushuaia in its two ships, Via Australis and Stella Australis. Informative, fun and self-paced, This 50 to 80 minute online class provides participants with all the tools needed to effectively identify, market to, and close sales with the Australis demographic – educated, experienced, adventurous travelers who are motivated by unique experiences and access to nature. Don’t miss this opportunity to learn more about a product that has everything important to that huge demographic of adventure travelers – excitement, discovery, culture, wildlife, and unique landscapes. Course Benefits As a graduate of the program, Australis Specialists will have access to exclusive sales and product training opportunities, as well as other benefits from the company. Australis Specialists receive 3 $100 bonus commission certificates, as a bonus for completing the program. Signature Member Exclusive Benefits  Signature agents will add another $100 bonus certificate.  Certificate will honored no matter what booking channel is used. Send Australis the booking confirmation number for $100 bonus commission certificate redemption. Access Instructions Agents can learn more by visiting: www.AustralisAgents.com or via email contact Jane Behrend at [email protected]

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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Auto Europe - How to Earn More With Auto Europe Course Overview Join Robert Ardino, Auto Europe's Vice President of Sales, for a 101 Signature exclusive training. The objective of this webinar is to inform agents on how to maximize their commission while using a product that has been a trusted name in the industry for over 60 years. We will cover all of our products & services, the commission levels, and what value adds that both the agents and their clients receive when they book their car rental through Auto Europe. Signature Member Exclusive Benefits View this 101 webinar and receive an extra 2% commission on your first 3 bookings with Auto Europe. Auto Europe will contact you with a special promo code within a month of completion. Recorded Webinar Link: https://attendee.gotowebinar.com/register/183541852364161539

Avanti Destinations Course Overview In this Avanti webinar, Signature travel advisors will learn what’s unique and compelling with Avanti Destinations and how they are the Leader in Independent Travel. Gain insight into how to make your clients’ vacations to Europe, Central & South America, and Asia thrilling and memorable with this FIT tour operator from Portland, Oregon. In this training session you will:       

Learn how Avanti can help set yourself apart as a travel provider with compelling vacations Get the tools you need to sell independent travel with ease Gain the insight you need to understand Avanti’s products and services Become knowledgeable on how to save your cruising clients’ money and time with pre- & postcruise options Learn about Avanti’s unique accommodations and experiential travel options that will inspire your clients Understand the major cultural events and festival that today's travelers want to eperience Discover an insider's view of what makes independent travel the fastest growing segment in leisure travel

Join Jeffrey Bershaw, Avanti’s Director of Marketing, to get the latest and the most important products and methods for selling travel. Learn how Avanti Destinations can help you make the most of your leisure travel sales and ensure you and your clients are taken care of through the entire booking and travel process. Signature Member Exclusive Benefits View this 101 webinar for a $50 bonus commission on your next Avanti Destinaitons booking. Signature Travel Expert Course Module 15: Preferred Supplier Training

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Recorded Webinar Link: https://attendee.gotowebinar.com/register/2983934196632965633

Backroads Inside Track Course Overview Backroads’ Inside Track training program is complimentary and was developed to give travel professionals an insider’s view of our company, philosophy and of course, our world-class active vacations. All the content included will help you better understand how our trips operate, the destinations we offer and the best way to present Backroads to your current clients and to new prospects. Course Benefits  By completing the Inside Track program, you can earn an override commission of 11% on all future bookings made by your agency.  Additionally, you qualify for a 25% savings on the Backroads trip of your choice after completing the program and approval of your IATA card. Signature Member Exclusive Benefits Enroll and complete the Backroads Inside Track agent specialist program and you’ll receive a $100 bonus commission when you make a booking within six months of your graduation date! Offer is $100 per booking (not per pax) and is not valid on existing bookings. Your graduation date is the date you take and pass the Inside Track exam. About The Course The Inside Track training course is divided into 12 modules and you must complete all sections to graduate from the program. You may complete the modules at your own pace, one by one over a course of time or all in one sitting. At the end of each module, there is a short quiz (3-5 questions) and lastly one final exam (20 questions) to check your knowledge. Most agents complete the program in less than 2 hours. Access Instructions Link: http://backroadstravelagents.com/ To access the Inside Track training program you must first register by clicking the button to “Sign up here”. Registered users can enter your username and password on this same page.

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Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Belmond Course Overview This course will provide an introduction to Belmond, and who we are as a brand, as well as an overview of our iconic hotels, trains and river cruises, a portfolio that embraces some of the world's most thrilling destinations. Recorded Webinar Link: https://attendee.gotowebinar.com/register/1941938016760852225

Brendan Vacations Course Overview This training course is specifically designed to educate you about how to promote Ireland and Scotland to your clients through each of Brendan Vacations carefully-crafted travel styles. From Guided to Private Chauffeur, Locally Hosted Rail and Self-Drive Vacations, you’ll learn why we are the ultimate in choice, and about the resources and knowledge you will receive from your Ireland & Scotland Destination Specialist, Brendan Vacations. It's about the People, Place and Pace, so review this online training at your own pace, and be rest assured that the people at Brendan Vacations will help you get ready to sell our local place, Ireland & Scotland. Recorded Webinars Link: https://attendee.gotowebinar.com/register/7082795892044318722

Classic Vacations Course Overview This course will help introduce you to Classic Vacations and the wealth of tools Classic offers to help you make bookings easier, more profitable and provide the best service to your clients. In the first part, you will explore the destinations that Classic offers, from Mexico and Caribbean to Europe, Hawaii, Tahiti, Fiji and beyond. The second part of the course introduces Classic Assist including the online web portal where you can make bookings, search tours, activities and pre/post cruise, track your rewards points, manage your existing FIT and group bookings, and personalize your client’s experience. In the last section, we will Signature Travel Expert Course Module 15: Preferred Supplier Training

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explain a few things Classic does to support you. You will walk away from this course with an understanding of what makes Classic different, and have some ideas of how to use Classic in your own business. Recorded Webinars Link: https://attendee.gotowebinar.com/register/9059073484971694850

Club Med Expert Agent Course Overview Welcome to the Club Med Expert Agent program, an accredited online course designed to help you become a specialist in the "New" Club Med. If you haven't sold a Club Med all-inclusive vacation recently, perhaps it is because you don't know about the latest innovations - or you need to know how to respond to clients who may have misperceptions about our brand. The Club Med Expert Agent course will explain Club Med's history as the all-inclusive resort pioneer, and how today we remain renowned as the flagship of the industry. This specialist course will examine the many contributing facets of Club Med's success, including our international locations (over 70 resorts on five continents), our award-winning child enrichment programs, our unique sports activities (with instruction), our friendly, multicultural spirit, and much more. Upon completion, you will have an in-depth knowledge of Club Med's products and services and be able to clearly explain how our resorts can meet your clients' needs and wants. Whether your clients are looking for a beach resort that's a short flight away or an exotic getaway halfway around the world, Club Med has the perfect destination for everyone. Our all-inclusive resorts cater to families, couples, sports buffs, spa aficionados, skiers, golfers, nature and cultural explorers, green travelers, affinity groups and professional teams looking for meeting spaces. Be assured that we value the time you are taking to learn about Club Med and our upscale active family vacation options we can offer your customers around the world. As a travel professional, you have always been instrumental in our success and will remain invaluable to retaining our position at the forefront of the all-inclusive resort experience. We know that you understand the needs of our mutual customers and you have great insight into finding the best vacation experiences that will exceed customer expectations. Graduate Benefits  2 CEUs from The Travel Institute (TTI) for qualified agents  Downloadable Specialist Diploma  Automatic enrollment in Club Med Great Agent Loyalty Program  Downloadable Expert Agent logo for graduate email signature  Complimentary night for the first booking entered  Complimentary night for the first ski booking entered Consultants will be automatically entered to win a 4-night stay at any North American Club Med resort with each booking entered

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Signature Member Exclusive Benefits  Be one of the first 100 consultants to complete the course and receive a $50 gift card.  Make a booking within 60 days of taking the course and receive a $100 gift card per booking.

Access Instructions Link: http://www.clubmedta.com/expert

To access the Club Med Expert Agent Course you must first register by clicking the link to “Click here to become a Club Med Expert Agent”

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Downloadable Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Contiki Holidays Course Overview Want to learn more about Contiki? Join us for a 101 presentation learning the need to knows about who is Contiki, who the Contiki customers are, and what’s new! Your presenter, Ashley Woodring, National Sales Director for Contiki has been with Contiki for over 9 years and has traveled on over 20 Contiki trips. She has worked for Contiki in the USA and in New Zealand, her time with Contiki has allowed her to work in all areas of the business and she loves to share her passion for the brand. Signature Exclusive Promotion for Consultants completing the Webinar: Earn $25 gift card for your first trip booked and deposited between XXX and October 31, 2017. This special offer is available for the first 50 agents to book under the terms.Trips must be 7+ days and made after attending the webinar. Once you create the booking please email [email protected] with the booking number to receive your gift card. Promotion only available for this webinar, made live on November 29, 2016. Recorded Webinars Link: https://attendee.gotowebinar.com/register/3935868276850130689

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Cox & Kings Course Overview With a history spanning more than 250 years, Cox & Kings is the world’s most enduring luxury travel brand. Born in 1758 as an India custom travel outfitter, the company today remains unwavering in its commitment to providing travelers with exquisite aspirational cultural and wildlife journeys. Specialized destination teams comprised of industry experts work directly with our Travel Advisor partners to share their extensive local product knowledge and offer extraordinary insider access. Cox & Kings’ worldwide sales and marketing offices provide a strong global presence and the rare ability to deliver exclusive individual bespoke and tailored group experiences to the world’s most exotic destinations: India & the Subcontinent, Africa & Arabia, Asia & The Pacific, Latin America & Antarctica, North America and Europe. Join Cox & Kings for an overview of their portfolio of destinations, what makes working with their Destination Teams unique, and where they are headed next! Signature Exclusive Promotion for Consultants completing the Webinar: Signature Advisors receive a $250 gift Card once they book a Cox & Kings Private Journey valued at $5000 or more per person within 2 months of completing training. Travel must be completed by December 31, 2017. Offer excludes Spotlight Journeys, Discovery Group Journeys, Masterchef Travel, Scenic River Cruises and select departure dates. Promotions not combinable with other discounts. Bonus commission on each booking. Please mention at time of booking. Recorded Webinars Link: https://attendee.gotowebinar.com/register/3806291930322678786

Europe Express – Your Partner in European Travel Course Overview Explore the limitless opportunities selling Europe with Europe Express! With over 26 years of experience, Europe Express offers completely customizable vacations in 22 of Europe’s most visited countries. From 3-5 star accommodations to castle stays and boutique hotels, we also offer all classes of airfare, transfers, sightseeing, pre/post cruise, car rental and rail passes. We have knowledgeable reservation specialists for Groups and FIT that can offer their expertise and assistance for any booking. Our award-winning, userfriendly website has an easy-to-use booking system and has plenty of resources for you and your clients. Come learn why so many Signature agents are booking with us and why you will want to as well!

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Link: https://attendee.gotowebinar.com/register/5211678896057925889

Exeter International - Extraordinary Experiences from East to West Course Overview From Central and Eastern Europe, to Russia and Central Asia, Exeter has been hand-curating, once-in-alifetime trips for over 23 years. Join Business Development Manager, Carissa Cummings, for an inside look on how Exeter can take your clients above and beyond, in some of the world’s most iconic cities and countries. The Exeter team, headquartered in Tampa, FL, uses their intimate regional knowledge and expertise to create unique travel experiences. Exeter aims to provide the same level of local knowledge that one would expect from a Destination Specialist, right here in the US. In fact, several of Exeter team members have been recognized on the Conde Nast, Travel & Leisure and Wendy Perrin travel specialists lists. Signature Member Exclusive Benefits $50 Amazon Gift Voucher for any new booking over $3,000, made post webinar, by December 31, 2016 Recorded Webinar Link: https://attendee.gotowebinar.com/register/3981881736176538625

G Adventures Course Overview At G Adventures, we don't see ourselves as just a tour operator — we are a social enterprise in the business of changing lives. We believe that travel transforms, builds peace and understanding, and that it can truly make our world a better place. Join us on this webinar to learn about:  The G Difference — what sets us apart in the  Agent tools, portal and your Global Purpose Specialists (GPS)  The G Adventures culture and Recorded Webinar Link: https://attendee.gotowebinar.com/register/68645081089205762

Globus Tour Expert Course Overview: All Signature Members will automatically be listed in Globus’ Find a Travel Agent tab (this is exclusive to Signature). Signature Travel Expert Course Module 15: Preferred Supplier Training

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Globus will also provide Signature member agencies with the highest level of Client Connect from October 1, 2015 through to December 31, 2016. All agencies:  Must be affiliated within Globus’s roster as Signature Travel Network  Must have at least one Globus or Cosmos Tour Expert or a Monograms Booking Agent in the office. If more than 1 travel consultant is an Expert or Booking Agent each will be listed. Globus’ unique Client Connect program is a special feature on Globus’ Find a Travel Agent tab which sends consumer referrals right to your agency's mailbox. Signature Member Exclusive Benefits 

Signature consultants that become a Globus Tour Expert or a Monograms Booking Agent to earn a $100 gift card. Applies to 2015 and/or 2016 groups and paid on final payment.

Access Instructions Link: https://agents.globusfamily.com/ Here’s how Globus’ Find a Travel Agent tab works for normal agencies, they have 3 versions:  TA Locator only ($7500 in revenue) – all STN will be listed  With Specialist ($7500 in revenue + specialist, but not in Client Connect) – STN will jump over this category and go straight to Client Connect  Client Connect ($20,000 in revenue + specialist) – all STN with specialist will be listed (regardless of revenue)

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Globus Tour Expert certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

ID Travel Group Course Overview Learn the ID Difference! Signature Travel Expert Course Module 15: Preferred Supplier Training

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See how your clients will be wrapped in coverage, treated like VIP’s with amenities found nowhere else in the world and how YOUR experience, as their travel professional, will be just as seamless with our high touch team of experts. The ID Travel Group is the nation’s premier boutique luxury tour operator, bringing you Island Destinations, The Authority for Luxury Travel and IDx The Power of Travel. We are exclusively dedicated to travel professionals and offer a selective collection of world-class resorts and villas throughout Asia, Dubai, Oman, Maldives, Seychelles, Hawai’i, Fiji, French Polynesia, Central America, Mexico, Bermuda, Bahamas and the Caribbean. Both of our brands deliver a high touch quality of service, along with competitive air rates, tours and transfers. Recorded Webinars Link: https://attendee.gotowebinar.com/register/1195991945233902082

Insight Vacations Course Overview: Insight Vacations Specialist Program consists of 6 modules. Please note the following system requirements for successful utilization of the training program:  Adobe Flash Player 8.0 or higher  You must have your computer’s sound turned on to hear presentation  Internet Explorer 6+, Firefox, Chrome or Safari Browser  JavaScript must be enabled If you have any problems viewing the modules please contact us at [email protected] In addition:  You must get 100% on each module to advance to each subsequent module and ultimately to course completion  When you are ready to begin, you can simply click on the module to the left or by clicking on “Next Course Module”  You can stop and return to the course at anytime. To resume the program, simply click “Next Course Module,” and the system will automatically take you to the module that you have not yet completed with 100%  Enjoy learning about Insight Vacations!

Graduate Benefits Upon satisfactory completion of this course, you’ll receive:   

A special packet of information, including a 20% savings coupon to use toward an Insight trip of your own. A 50% off Insight Vacations that is combinable with the 20% off coupon Plus, earn points (which gives additional percentage points off) the bookings you make with Insight

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Signature consultants who complete the Insight Specialist Program and book a group of 9 or more guests will receive a $500 Bonus commission! o Applies to 2015 and/or 2016 groups and paid on final payment o Valid for bookings made May 1-December 1, 2015 o Must request promotion code: PP15SIGCM500 o Combinable with air promotions and brochure discounts where applicable o If group falls below 9 guests, the $500 bonus commission is not applicable o $500 bonus commission is paid out when final payment is processed for the group booking. This is a manual override applied through Insight Group Department o Questions regarding this offer? Please contact Insight’s Group Department  877-817-5020  [email protected]

Access Instructions Link: http://specialist.insightvacations.com To access the Insight Vacations Specialist Program you must first register by clicking the link to “Create Account”

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Insight Vacations Expert certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Journese Course Overview Discover the Journese℠ Difference as we delve into our worldwide portfolio spanning more than 20 destinations. Explore our Innovative Choices such as Private Retreats℠, private resort residences, luxury trains and barges, and cruises, and learn about our exclusive incentives and promotions. Recorded Webinar Link: https://attendee.gotowebinar.com/register/4457205005868726786

Monograms Booking Agent Course Overview: Signature Travel Expert Course Module 15: Preferred Supplier Training

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All Signature Members will automatically be listed in Globus’ Find a Travel Agent tab (this is exclusive to Signature). Globus will also provide Signature member agencies with the highest level of Client Connect from October 1, 2015 through to December 31, 2016. All agencies:  Must be affiliated within Globus’s roster as Signature Travel Network  Must have at least one Globus or Cosmos Tour Expert or a Monograms Booking Agent in the office. If more than 1 travel consultant is an Expert or Booking Agent each will be listed. Globus’ unique Client Connect program is a special feature on Globus’ Find a Travel Agent tab which sends consumer referrals right to your agency's mailbox. Signature Member Exclusive Benefits 

Signature consultants that become a Globus Tour Expert or a Monograms Booking Agent to earn a $100 gift card. Applies to 2015 and/or 2016 groups and paid on final payment.

Access Instructions Link: https://agents.globusfamily.com/gfobuniversity/

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Here’s how Globus’ Find a Travel Agent tab works for normal agencies, they have 3 versions:  TA Locator only ($7500 in revenue) – all STN will be listed  With Specialist ($7500 in revenue + specialist, but not in Client Connect) – STN will jump over this category and go straight to Client Connect Client Connect ($20,000 in revenue + specialist) – all STN with specialist will be listed (regardless of revenue)

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Monograms Globus Family of Brands University certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Pleasant Holidays Course Overview Signature Travel Expert Course Module 15: Preferred Supplier Training

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This training course will provide you with an overview of the Pleasant Holidays to help increase your knowledge and result in more commission. Take an in-depth look at our brands, agent support tools and the most current promotions in all of our destinations. Recorded Webinar Link: https://attendee.gotowebinar.com/register/8005465368143738882

Rail Europe: European Rail Expert Course Overview This training course is specifically designed to teach you how to promote and educate your clients on the benefits of European rail so they’ll make it part of their travel itineraries. You’ll learn about all the available help and resources from Rail Europe, including product details, rail maps, and exclusive online tools. Just review this online agent training program at your own pace, and you’ll be ready to sell Rail Europe’s full product portfolio with ease and confidence. Upon satisfactory completion of this course, you’ll receive your European Rail Expert certificate from Rail Europe, plus earn 4 Continuing Education Units (CEUs) from the Travel Institute for US travel agents holding a CTA, CTC or CTIE designation; and 8 Continuing Education Units (CEUs) from the Association of Canadian Travel Agencies for Canadian travel agents. Incentive: Upon completion of Signature’s certification program, each agent will earn a $20 Amazon.com® gift card. Graduate Benefits Upon satisfactory completion of this course, you’ll receive:  

European Rail Expert certificate from Rail Europe 4 Continuing Education Units (CEUs) from the Travel Institute for US travel agents holding a CTA, CTC or CTIE designation; and 8 Continuing Education Units (CEUs) from the Association of Canadian Travel Agencies for Canadian travel agents.

Access Instructions Link: http://trac-raileurope.com/ To access the Rail Expert Course you must first register by clicking the link to “Sign Up”. Registered users may enter your Email Address and Password on this same page

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Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • European Rail Expert certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Rocky Mountaineer TRACKS Training Program Course Overview Welcome to our Education Station, providing you with the tools to assist in selling Rocky Mountaineer to your clients and achieving higher commissions. We want to ensure that all representatives have a rich understanding of the Rocky Mountaineer experience and the knowledge to sell our vacations with confidence. TRACKS Sell Rocky Mountaineer with confidence and earn greater commissions! Register for TRACKS Now! Check out TRACKS, our online training program for travel consultants. Through a series of modules, you will learn about:  The history of Rocky Mountaineer  Classes of service  Routes including Coastal Passage  Destinations  How to sell Rocky Mountaineer  Benefits of selling custom groups  Rail and Cruise  Packages, itineraries, and more. Access Instructions Link: https://agent.rockymountain eer.com/login.html New Users: All travel consultants must register to access the TRACKS online training program. Please note your IATA login used for this website will NOT work for TRACKS. An e-mail containing your username, password and Signature Travel Expert Course Module 15: Preferred Supplier Training

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access link will be sent upon completion of the registration form. Click here to register now. Registered Users: For returning travel consultants, click here and enter your username and password to access the TRACKS online training program. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Ski.com Course Overview This training course is designed to give travel agents who are new to booking ski vacations a comfort level with getting started. You will learn about the various trip components that can be included in a ski vacation booking, what qualifying questions to ask your clients, and which ski resorts are recommended for specific client interests – family-friendly resorts, resorts with great nightlife, clients with non-skiers in the party, and those on a budget. Ski.com will also share with you which resorts in North America and Europe are their best sellers and why. Recorded Webinar Link: https://attendee.gotowebinar.com/register/4283949461121886466

Swain Destinations Course Overview This webinar provides a complete overview of the products and services which Swain Destinations offers to assist you in designing the perfect custom itinerary for each of your Signature clients. The course also provides you with very useful tips and tools to help you feel more confident in selling our exotic, bucket-list destinations of Australia, New Zealand, the South Pacific Islands, Africa and Asia. Recorded Webinar Link: https://attendee.gotowebinar.com/register/5544626409843468034

Tauck

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Course Overview Tauck Academy is the proprietary training and certification program created by Tauck for the top travel advisors from around the world. Incorporating classroom modules, round-table discussions, on-tour experiences, and Tauck’s signature “sparkling events”, Tauck Academy is designed to educate, engage, and inspire. Travel Advisors are hand selected based on booking performance with Tauck or potential to achieve as identified by Tauck staff or industry leaders. Becoming a Tauck Certified Agent places the advisor among 1% of all Tauck selling agents and with that distinction comes exclusive benefits and opportunities. Access Instructions Link: http://www.tauck.com/agent/academyform Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Trafalgar Course Overview Discover how selling the Trafalgar difference benefits you and your clients with this brand overview from Trafalgar USA President, Paul Wiseman. Learn how our sales and marketing tools, including our #1 co-op program, Travel Talk, and market-leading discounts make closing the sale easy. And with the widest range of perfectly-planned worldwide vacations featuring our immersive Insider Experiences, you can rest assured that your clients will enjoy the vacation of a lifetime. Recorded Webinar Link: https://attendee.gotowebinar.com/register/5036929108683409410

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Travel2 Course Overview This training course is designed to introduce you to Travel2, a Tour Operator specializing in the South Pacific & Asia. Meet our team and learn about our extensive range of product including FIT’s, Escorted Travel, Pre & Post Cruise Options & Air Consolidation to name a few. We will cover the benefits of booking with Travel2, the facts and myths of booking long haul travel, a closer look at some of our destinations, activities & experiences to recommend to your clients and the marketing online tools we provide to help you grow your business! Recorded Webinar Link: https://attendee.gotowebinar.com/register/8201985479422618370

Villas of Distinction Course Overview Join Steve Lassman, Vice President of Villas of Distinction for this informative traning. This training will take a look at one of the fastest growing segments of the market - the luxury villa vacations. Learn the who, what, where and why’s of the luxury villa market. Get an overview of the services Villas of Distinction provides and the destinations they service with an in depth look at Italy – the #1 villa destination worldwide. Steve Lassman serves as Vice President of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve oversees travel agent engagement and is also responsible for strengthening the division’s relationships with the external agency community and our villa product to capitalize on the expanded growth the company has experienced in these areas. Prior to joining World Travel Holdings in January of 2005, he served as Vice President of Sales for both Apple Vacations and Travel Impressions, where he was responsible for all sales activities including the partnerships with the travel agency community. In addition, Steve has worked at Tollman-Hundley Hotels, Loews Hotels, Cunard Cruise Lines and United Airlines in various capacities. He is a graduate of the University of South Florida. Recorded Webinar Link: https://attendee.gotowebinar.com/register/5268807320906248195

HOTEL SUPPLIER TRAINING Accor Hotels e-Learning Program Course Overview Signature Travel Expert Course Module 15: Preferred Supplier Training

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Become an AccorHotels Ambassador! Discover details on AccorHotels’ properties worldwide and earn exclusive benefits. AccorHotels e-learning program consists of three courses that will introduce the company’s core brands and all that it does for its travel agent partners. As the world's leading hotel operator, AccorHotels boasts 3,800 addresses and 480,000 rooms in 92 countries on 6 continents. Access Instructions Link: http://www.travelagentuniversity.com

If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of completion To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

AMResorts Master Agent Course Overview Become a Master Agent by completing the AMResorts Master Agent Education program today. In the course, you will take six different segments, one for each of the brands, as well as segments on the Spa, Weddings & Honeymoons and Meetings & Incentives. When you complete this course, you will automatically be able to take advantage of all the perks and benefits offered to Master Agents. As a Master Agent we provide you with the tools and knowledge to better help you sell AMResorts. Remember, once your become a Master Agent your status is valid for one year. Head over to the Master Agent Course page to become a Master Agent today or to renew your status! Course Benefits  Highly discounted, exclusive Master Agent rates  Identification Card  Access to partake in AMResorts run FAM trips Signature Travel Expert Course Module 15: Preferred Supplier Training

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May Madness, our Master Agents only incentive

Identification Card To become an official Master Agent, you must complete the Master Agent Program at 100%. After successfully graduating, you will be required to upload a picture of yourself for your very own personalized identification card. As long as you maintain Master Agent status, the upload link will remain available. Your card will take approximately 4 to 6 weeks to arrive. Master Agent Rates Because we want you to sell our properties, we want you to be able to experience them for yourself! AMResorts offers heavily discounted Master Agent rates so that our dedicated agents can experience our properties for themselves. In turn, experiencing our properties for yourself will better enable you to sell AMResorts. Rates are offered throughout the year and the rate varies depending on the season in which you travel. For more information, check out the Agent Rates Page. Access Instructions Link: https://amrewards.amragents.com/Login.mvc/I ndex?ReturnUrl=%2fhome.mvc%2fLogin%2fLog Out To access the AMResorts Master Agent Course you must first register by clicking the button to “Register Now”. Members can enter your Username and Password on this same page to login.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of completion To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Fairmont Famous Agents Academy Course Overview Welcome to Famous Agents Academy: Fairmont Hotels & Resorts edition. As someone who has the responsibility of booking travel for others, you understand the importance of creating a seamless, efficient and satisfying experience, whether the travel is for business or leisure. If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer Signature Travel Expert Course Module 15: Preferred Supplier Training

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experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory. Many of our iconic properties have been integral in the development of cities, had an impact on the course of history or even altered the social fabric. In fact, they are often deemed attractions in and of themselves. These extraordinary places still exist. One glance from any vantage point can settle even the most restless of souls or draw excitement from even the most staid and seasoned traveler. Graduate Benefits:   

10 Famous Agent points 2 CEUs from The Travel Institute (TTI) for qualified agents for each module you complete Downloadable Fairmont Hotels & Resorts Specialist Diploma

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Access to promotions, hotel updates, travel agent rates, and much more through Famous Agents

Access Instructions Link: http://www.travelagentuniversity.com

If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Jumeirah Beacon Course Overview Jumeirah Beacon is an educational program that allows travel professionals to gain a deep understanding of Jumeirah Hotels & Resorts, and therefore create once-in-a-lifetime experiences for their clients. Why the Beacon? The Beacon has two meanings for Jumeirah: 1. Historically, beacons were lit to guide fishermen safely into harbor to Jumeirah beach in Dubai, the present-day location of our Dubai beach hotels. 2. Today, the beacon is part of the Jumeirah Hotels & Resorts logo. Each stroke of the gold Beacon represents the Jumeirah Hallmarks, the core of our service philosophy.

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Being a Jumeirah Beacon opens the door to a world of benefits from the world’s leading luxury hotel group. Complete the course by June 30, 2016 and be eligible to win a trip to Dubai for you and a companion! You will win 2 business class tickets on Emirates Airline from any of the 9 USA gateways and a 3 night stay at Burj Al Arab Jumeirah including breakfast.* Access Instructions Link: http://usa.jumeirahbeacon.com/auth/login If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page.

Once in Travel Agent University you will also need to register separately for the Jumeirah Beacon course. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of graduation To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Marriott’s Hotel Excellence! Course Overview Marriott's acclaimed Hotel Excellence! (HE!) training program helps professional travel agents navigate the ever-changing hotel industry landscape and be better informed to help their clients choose hotels that best suit their needs and style. The program features comprehensive tutorials and a streamlined technology platform to bring high-quality continuing education to agents in a flexible and convenient format. To qualify for 2016 benefits, including Fam-Tastic® stays, agents are required to take the Hotel Excellence! Core and 2016 Continuing Education training, featuring The Autograph Collection of hotels, and Marriott’s newest brands, Moxy Hotels and Delta Hotels and Resorts. Course Benefits:  Fam-Tastic® Benefits – Qualifying* Hotel Sales Specialists (HSSs) are entitled to discounted room rates at thousands of Marriott hotels worldwide. Signature Travel Expert Course Module 15: Preferred Supplier Training

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Reserved for You – This eNewsletter contains advance notice about newly opened and renovated properties, promotions, Marriott-related news and more. Continuing Education Units – 10 CEUs for maintenance of The Travel Institute’s CTA/CTC certification or 8 CEUs for Association of Canadian Travel Agencies certification. Certificates of Completion – Signed by JW Marriott, Jr., Executive Chairman and Chairman of the Board of Marriott International.

Access Instructions Link: https://www.travelagents.marriott.com/travelagents/signin.mi

To access the Marriott’s Hotel Excellence program you must sign in by entering your IATA number. Once you are logged in you will have to register for the training program.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of graduation To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

MGM Resorts International Course Overview Congratulations on continuing your education with Travel Agent University. We’ve partnered with this exceptional program to offer you all the knowledge and training needed to become certified in selling the many unparalleled Las Vegas brands of MGM Resorts International™. Upon program completion, you can offer your clients a choice of vacation destinations that are truly unmatched anywhere else. From the crown jewel of our luxury collection of resorts, Bellagio®, to many more world-class resort brands located on the world-famous Las Vegas Strip, including ARIA Resort & Casino™, MGM Grand®, Mandalay Bay® and more, MGM Resorts International has the amenities and services you need to create the perfect getaway for your clients. Graduate Benefits: 

Downloadable Diploma Signature Travel Expert Course Module 15: Preferred Supplier Training

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2 CEUs from The Travel Institute Chance to win a luxury stay at one of the Las Vegas resorts Access to up to date information on all MGM properties Automatic membership to the MGM Resorts International Agent Rewards program

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Automatic enrollment in Reward Program

Access Instructions: Link: http://www.travelagentuniversity.com

If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Raffles Hotels & Resorts Famous Agents Academy Course Overview Welcome to the Famous Agents Academy: Raffles Hotels & Resorts edition. As someone who has the responsibility of booking travel for others, you understand the importance of creating a seamless, efficient and satisfying experience, whether the travel is for business or leisure. Raffles Hotels & Resorts operates its extraordinary collection of hotels by the credo: “True luxury is not just about what you do, it’s about how you feel.” The renowned collection of hotels and resorts offers celebrated landmarks in celebrated locations around the world. Each exudes unparalleled residential charm and enchantment, while embracing the heartfelt service for which we are known. Raffles caters to leisure and business travelers alike, who celebrate the finer things in life; we are consistently ranked among the world’s top-10 hotel brands in the annual Conde Nast Traveler Business Travel Awards. Graduate Benefits:   

10 Famous Agent points 2 CEUs from The Travel Institute (TTI) for qualified agents for each module you complete Downloadable Raffles Hotels & Resorts Specialist Diploma

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Access to promotions, hotel updates, travel agent rates, and much more through Famous Agents Signature Travel Expert Course Module 15: Preferred Supplier Training

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Access Instructions Link: http://www.travelagentuniversity.com

If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Rosewood Academy Course Overview Rosewood Hotels & Resorts® manages 18 one-of-a-kind luxury properties in 11 countries, with 15 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. Rosewood Hotels & Resorts aims to double the number of its hotels in operation by 2020. Access Instructions Link: http://rosewoodacademy.com/ If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page.

Once in Travel Agent University you will also need to register separately for the Rosewood Academy course.

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Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Shangri-La Hotels and Resorts Specialist Course Overview The Shangri-La Hotels and Resorts Specialist Program is an accredited online course created for you to discover more about Shangri-La Hotels and Resorts. While embarking on this journey, you will discover our unique Asian heritage and values, unparalleled standards of Asian hospitality and service, and the special locations of our fine collection of hotels, resorts and spas. Each section is designed to give you the ability and confidence to present our distinctive services and facilities, making you a more knowledgeable travel professional. After reviewing each section, you can answer the multiple choice question at the right of the screen or you can read through the entire course and take the final exam at the end. When you have passed the exam, you will earn the designation of Shangri-La Hotels and Resorts Specialist and be eligible for special benefits.

Graduate Benefits • 2 CEUs from The Travel Institute (TTI) for qualified agents • Downloadable Specialist Diploma Access Instructions Link: http://www.travelagentuniversity.com If you are not already registered with Travel Signature Travel Expert Course Module 15: Preferred Supplier Training

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Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Once in Travel Agent University you will also need to register separately for the Shangri-La Specialist Course

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Sofitel Luxury Hotels STEP Program Course Overview Welcome to the Sofitel Luxury Hotels STEP Program (Sofitel Travel Experience Program) dedicated to your business and taylor-made to fit the luxury market. I sincerely thank you for your long lasting commitment to Sofitel, and hope STEP will continue bringing excellence to you and your guests. The Travel Agent Advisory Board and Sofitel have built STEP to optimize your sales force and increase your business: • Be the first to know about Sofitel’s latest news, services and offers. • Be the one to offer the best service to your clientele. • Be connected with Sofitel and increase your teams knowledge thanks to Sofitel E-learning Access Instructions Link: http://www.sofitel.com/gb/business-to-business/index2.shtml

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To access the Sofitel Luxury Hotels STEP Program you must first register by clicking the button to “Enter and Become a Sofitel Ambassador”. Registered users can enter your username and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of Completion To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Starwood Pro Specialist Program Course Overview Put ProLearning to work for you. This multi-media learning library for travel professionals only is designed to improve profit performance and deepen customer relationships. Complete Module 1 to unlock a suite of benefits including our lowest industry rates for your own personal travel. MODULE 1: LOYALTY & BRANDS Learn about Starwood's 9 world class brands, improve profit performance & deepen customer relationships. MODULE 2: STRATEGIES FOR SUCCESS Learn to determine strategies to increase sales and customer satisfaction. MODULE 3: SHARPEN YOUR SALES CYCLE Learn an action plan for your strategies to increase customer base and identify customer needs and generate more sales. MODULE 4: MANAGING CUSTOMER EXPECTATIONS Learn tips for time management and increase efficiency so you work smarter, not harder. MODULE 5: STARWOOD DESTINATIONS Signature Travel Expert Course Module 15: Preferred Supplier Training

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Virtually visit Starwood destinations and learn the power of story-selling to help your clients visualize the vacation of their dreams with a Starwood hotel or resort. Access Instructions Link: http://www.travelagentuniversity.com If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Certificate of Completion To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Swissôtel Hotels & Resorts Famous Agents Academy Course Overview Welcome to the Famous Agents Academy: Swissôtel Hotels & Resorts edition. As someone who has the responsibility of booking travel for others, you understand the importance of creating a seamless, efficient and satisfying experience, whether the travel is for business or leisure. Swissôtel Hotels & Resorts started in Switzerland, a small country known for big mountains and equally high standards of living. These standards have inspired the brand to make quality of life our promise to our guests. Quality of life can mean different things to different people. For some, it’s spending time with family and friends. For others, it’s having easy access to a place of relaxation. However you define it, we hope the contemporary Swiss style and locally inspired flair at our high-end (but not always high-altitude) hotels keeps you returning again and again. Graduate Benefits:   

10 Famous Agent points 2 CEUs from The Travel Institute (TTI) for qualified agents for each module you complete Downloadable Swissôtel Hotels & Resorts Specialist Diploma

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Access to promotions, hotel updates, travel agent rates, and much more through Famous Agents

Access Instructions: Link: http://www.travelagentuniversity.com

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If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Taj Hotels, Resorts and Palaces Specialist Program Course Overview Welcome to the Taj Hotels Resorts and Palaces Specialist Program. Thank you for taking the time to become a Taj specialist and learning more about us. This customized course will take you on a journey to explore the many facets of Taj Hotels Resorts and Palaces, discover our philosophy, our brands, our uniqueness and selling features. Dating back to 1903, when the Taj Mahal Palace opened in Mumbai, today we offer a range of hotels across the globe that have redefined the art of hospitality. Taj Hotels Resorts and Palaces combine a rich heritage of warm Indian hospitality with the latest technology that the industry has to offer, to create a hotel company that is classic as well as contemporary. Travel professionals like you are invaluable to us in helping to grow our brand, understanding our customers, and setting the benchmark on how to exceed our clients' expectations. Upon completion, you will be knowledgeable in the core essence of our brand. We look forward to your taking this journey with us and to sharing the values of the Taj with you. Once again, we value your taking the time to learn more about the Taj Hotels Resorts and Palaces. Thank you for your commitment, motivation and interest. We look forward to welcoming you as a Taj Hotels Resorts and Palaces Specialist, and to welcoming your guests to the Taj!

Graduate Benefits • Comprehensive guide to the Taj Hotels Resorts and Palaces exotic portfolio • Exclusive sales and marketing tools • Loyalty rewards programs including monthly prizes (US & Canada Agents Only) • Downloadable diploma confirming your status as a Taj Hotels Resorts and Places Specialist • 2 Continuing Education Units (CEU) from the The Travel Institute for qualified agents

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Access Instructions Link: http://www.travelagentuniversity.com

If you are not already registered with Travel Agent University you must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

Trump Hotels Travel Specialist Course Overview Trump Hotels, launched in 2007 as the next generation of luxury hospitality, is committed to providing a superior travel experience with customized service and Trump Hotels' standard of excellence, the foundation of the brand. First-class amenities and service are part of every Trump Hotels experience, whether guests are leisure or business travelers. Our strategy is to ensure presence in top locations, including gateway cities and destinations worldwide, with steady growth planned through 2020. We invite you to become more familiar with our collection of hotels through this course and to learn as much as you can to better sell our properties to your clients. We encourage you to take the entire course when it is most convenient for you and to finish up with the Final Exam for the chance to be rewarded with a Trump Hotels stay of your own. Graduate Benefits • 2 CEUs from The Travel Institute (TTI) for qualified agents • Downloadable Specialist Diploma • All graduates who complete the course within 90 days of the program's launch will be entered to win a two night stay at one of our Trump Hotels Access Instructions Link: http://trumphotelstravelspecialist.com/course/18537 If you are not already registered with Travel Agent University you Signature Travel Expert Course Module 15: Preferred Supplier Training

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must first create an account by clicking the link to “Create new account”. Registered users can enter their email and password on this same page. Once in Travel Agent University you will also need to register separately for the Trump Hotels course.

Signature Travel Expert Certification Credit Instructions Upon successful completion of this training course, the supplier will provide you with the following: • Specialist Diploma To receive course credit for Signature’s Travel Expert Certification program, you will need to upload the documentation provided by the supplier. Please refer to page two of this handout for instructions.

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